Programs: Engagement Drives Decisions

Our Westminster Village Residents Council empowers collaboration by soliciting input from residents and encouraging engagement. The Council takes pride in the fact our residents have a voice in the community and their participation drives many campus decisions. As a result, we initiated, continued, and completed a number of programs in 2022 to improve and invest in the community we call home.

Weyrich Health Care Center Building Project

The Weyrich Health Care Center project brought staff, residents, and family members together to focus on the remodeling of this critical focal point of our campus. Construction will take place in multiple phases beginning this summer.

We are incredibly grateful for our sponsors, board members, staff members and Westminster Village residents, who helped us raise over $140,000 to support renovations to the Weyrich Health Care Center.

We also want to thank our residents, families, and our broader community for their unfailing support. That gratitude extends to our valued partner, Kirk Development, our exclusive 2022 Gala Heart of Gold sponsor.

Remodeling plans for the Center include spacious, elegantly designed, private and semi-private apartments. We will convert 32 units to private rooms, and add 3 semi-private suites, all with full bathrooms, new air conditioning systems, flooring, and paint. Corridors will also have a facelift with new flooring, handrails, and paint.

Mealtime is Our Time

We were delighted to expand the hours of operation in all three dining venues this year. Our dining venues have always been an important amenity for our residents and future residents to connect with neighbors and enjoy a great meal.

For Your Convenience

The opening of The Grove Marketplace provides both residents and employees with self-checkout options for select groceries, snacks, and beverages 24/7. Employees working the second shift, and third shift are tremendously appreciative of The Grove as well as our residents who might want a late-night snack.

Premier Program

Many of our new residents chose to purchase upgraded “premier” properties this year that offer extended patios and backyard features coupled with elevated interior spaces. We continue to provide select customization options for those residents wanting to invest in additional elements that reflect their tastes and preferences. Twenty apartments were sold as premium apartments in 2022.

Taking Credit

In 2022, we also launched the Resort Credit program which provides each resident with a monthly credit to use for services and amenities including housekeeping, meals, communication bundle, and more. While the program was a change to our standard program, many residents now enjoy the flexibility it offers and benefit from choosing their desired options.

Updating Our Emergency Preparedness Plans

Being prepared for a crisis ensures we have specific procedures for handling sudden or unexpected situations. At the onset of the pandemic, for example, we were able to act quickly due to the emergency preparedness plan already in place. The process of updating these plans in 2022 helped us identify any deficiencies such as a lack of resources (equipment, trained personnel, supplies), and proactively employ safeguards. With the assistance of the security team, we will continue to monitor and evaluate our plans, promote safety awareness, and demonstrate our commitment to create a safe environment for residents and employees.

Rebranding for the Future

When a brand is modernized, distinct, and aligned with the personal values of future residents, it creates a powerful competitive advantage. In fact, according to the Hanover Research group, 75% of companies have undergone a rebrand since 2020. Marketing materials, stationary, websites, and transportation vehicles reflected the new branding elements.

Today, with the expansion of new retirement communities in the greater Phoenix and Scottsdale area, a strong Westminster Village brand and user-friendly website is more important than ever. Our rebranding initiative in 2022 was critical to attracting new residents to our community and has positioned our treasured home to thrive well into the future.

Endowment Fund

We believe when residents choose Westminster Village, their decision should last their lifetime. That’s why the “Home for Life” resident assistance program was created. It continues to provide the quality care, meals, transportation, and housing residents need in the event their personal finances should diminish through no fault of their own.

2022 Donations by Source

With our continued focus on acquiring additional donations outside our Westminster Village community, we were pleased that this year for the first time 49% of our total donations were received from our residents’ families, staff, and outside vendors with another 51% generously received from our residents. We want to express our sincere appreciation for all those who continue to support our programs and service through their generous donations.

Our Campus: Naturally Beautiful

Delivering a great resident experience is an integral part of any successful senior living community. One of the ways we do that at Westminster Village is by cultivating, enhancing, and reinvesting in the shared living spaces throughout our picturesque community.

Landscapes for Living

We continue to look for opportunities to employ hardscaping principles in select areas of our campus to promote water conservation while maintaining the ambiance of resort living. The addition of the patio area outside the Northeast (J1) entrance door not only saved water and reduced landscaping costs, but it also provided another lovely outside meeting area for residents to gather and enjoy our natural surroundings. The curbing added to the southside of campus also reduced water usage in the area while allowing our landscaping team to focus on other areas of campus.

Delightful Dining

Ocotillo and Sackton Assisted Living dining rooms both benefited from chairs being refurbished and reupholstered, as well as extensive painting in both dining venues. By balancing a vibrant blue color with a neutral palette in these areas, we created a pleasing environment for our residents to join with friends and neighbors for meals and socializing.

Living Sustainably

In 2022, we reduced water usage by 29% compared to 2021 and over 40% savings or 3,566,000 gallons saved versus 2020.

Seeing the Light

The new lighting on the second floor paired with the freshly painted walls improved the ambiance for our residents in 2022 and provided a new brightness and energy to the space. Switching to LED lights also contributed to a 4.4% drop in electricity use compared to the previous year. A portion of the capital expense of the 1,200 LED lights on the first floor and 1,256 LED lights on the second floor is offset by a rebate from APS.