Drive the conversation on transit improvements in West Kelowna
In collaboration with BC Transit, the City of West Kelowna is working to provide reliable, efficient, and more accessible transit services to meet the needs of our growing community. We are reaching out to both current transit riders and potential future users to understand your needs, challenges, and suggestions.
Your feedback is essential as we plan for a more accessible, efficient, and user-friendly transit network.
Why your feedback matters:
• Your input will directly influence West Kelowna’s three-year Transit Improvement Plan (2025–2028), ensuring proposed transit changes align with community needs for years two and three, and beyond.
• By participating, you can share your views on critical areas like accessibility, safety, convenience, routing, and service levels, helping to create a transit system that works for everyone.
• Ensure that transit services meet the needs of all residents, whether you are already using transit or considering it for the future.
• Your participation will also play a crucial role in guiding future transit improvements as the City of West Kelowna continues to work with BC Transit to better serve our growing community.
What transit improvements are most important to you?
We are exploring several potential service improvements. We want to hear from you to determine which changes will make the biggest difference to your daily commute.
Proposed improvements:
• Increased frequency on the 97 Okanagan Express.
• Expanded evening service on routes such as 21 Glenrosa, 28 Shannon Lake, and 29 Bear Creek.
• Flexible routing options during off-peak hours to better serve our community.
We need your input on:
• Which routes would benefit from more frequent service?
• What time frames should we prioritize for increased service (e.g., morning, evening)?
• How can we improve service in areas you travel to most?
• What factors influence your decision to use or not use transit (e.g., safety concerns, distance to stops)?
• What changes would encourage you to ride more often (e.g., better stop facilities, increased accessibility)?
Your Transit, Your Say!
Expanding our transit network while ensuring safety
We understand how important it is for our transit system to be safe, accessible, and comfortable for everyone. We are dedicated to making improvements that enhance the rider experience and ensure our system meets the needs of all residents.
As we look ahead, we are exploring opportunities to expand transit services to new areas and improve existing routes. We need your feedback to ensure that we are meeting the needs of our community and providing convenient access to more areas.
Other key areas for improvement:
• Safety: Enhancing lighting, reducing bus crowding, and increasing security at stops.
• Comfort: Upgrading bus stop amenities like shelters, benches, and better waiting areas.
• Accessibility: Addressing physical barriers, improving ramps, elevators, and ensuring accessibility for mobility devices.
Get involved today!
Share your experiences and suggestions for improving routes and enhancing safety, comfort, and accessibility.
Feedback is open until Feb. 17, 2025
How to participate:
Review the display boards and route improvement information
Fill out a paper or digital survey
Post your ideas on the display board
Questions? Chat with our staff
Thank you for your feedback!
What’s next?
Please complete the survey online or submit a paper copy or post your ideas on the next display board.
Scan to take the survey
The City’s transit engagement process has been designed to integrate seamlessly with BC Transit’s future engagement processes related to potential routing and service level adjustments. Following the community consultation, Council will receive a “What We Heard” report summarizing the engagement process, participation, and responses.
Share your thoughts with us today!
The City of West Kelowna and BC Transit, value your input as we work to improve transit services across the region. Your feedback is critical in helping us build a transit system that works for everyone.
Write your answers on the provided post-it notes and place them below:
What route do you primarily use?
What is your main reason for using transit?
If BC Transit could improve service frequency to any two routes in West Kelowna, which routes would you want to improve?
Tell us about any other transit improvements you would like to see.