Q3 Cumulative Performance Report 2025

West Granton Housing Co-operative

Performance Report

Q3 2025

Cumulative from:

01st April 2025 to 31st December 2025 Prepared by

David Mills, COO

A Green border indicates benchmark achieved, a Red border, not achieved

Gross Rent Arrears WGHC’s benchmark for gross rent arrears is 1.30%.

Gross rent arrears are the amount of rent owed by both former and current tenants, not including any payments we expect to receive from housing benefit or universal credit.

Gross rent arrears as of 31st December 2025 were 1.04% this equated to £16,197.00 which was a reduction from the previous quarter, reported at £24,874 where they were 1.16%.

Anti-Social Behaviour The benchmark for WGHC is that 90% of reported ASB incidents will be resolved within the 20 working days.

There were 21 allegations of ASB reported within the reporting period, i.e. 01st April to 31st December 2025.

13 (62%) were resolved within 20 working days.

The remaining 8 (38%) were resolved outside the 20 working days, with the average being 33 days 5 cases resulted in the issuance of written warnings (with 1 of these progressing to a NOP and eviction decree); 12 cases resulted in informal action.

Overall, this meant our resolution rate compared to benchmark was 62%.

Tenant Support Visits

Stair Inspections

Estate Management Visits

Benchmark / Actual

Benchmark / Actual

Benchmark / Actual

72 / 103

117 / 272

663 / 648

43% Increase

132% Increase

98% Achieved

Service Complaints In the period 1st April 2025 to 31st December 2025, WGHC received the following complaints: 27 Complaints logged: 18 @ Stage 1, 9 @ Stage 2.

5 related to the HM department, 5 to the Maintenance department, 8 to Contractors and 4 to individual staff members.

The resolution time for stage 1 is within 5 days and stage 2 within 20 days. All were resolved within SPSO target requirements.

20 were upheld in favour of the complainant. All had identified learning outcomes for staff / the organisation.

Stage 1 resolution average = 2 days Stage 2 resolution average = 18.75 days

Asset Management Visits @ 48 per qtr

Benchmark

/

Actual

Void Spend

Benchmark

/

Actual

144 / 207

£2.5k / £2.3k

43% Increase

24 / 12 Voids

Relets - Average Days WGHC’s benchmark to relet a property is 14 days (average).

Cumulatively, within the reporting period 01st April 2025 to 31st December 2025, we relet 12 properties.

On average, it took us 17.9 days to relet an empty property, whereas, in the previous quarter it was17.7 days. In addition, during the period, 7 other properties turned over, with 5 x successions and 2 x mutual exchanges. 19 properties were turned over.

Of the 12 relets, all 11 were allocated to homeless households and 1 was an internal transfer.

7 had silver priority and 3 had gold priority.

Contractor Mgmt WGHC’s benchmark for contractor management meetings is 6 per quarter, or 13 per half year. The main purpose of these meetings is to discuss ongoing performance, assess KPIs and maintain working contractual relationships.

We’re pleased to report that all relevant Contractor Management Meetings were undertaken – within July and August 2025. The next are due in February / March 2026 Both the Planned and Reactive Maintenance Officers have attended a half day course “Effectively Managing your Contractors” run by HHSC (Housing Health & Safety Compliance UK Ltd)

Damp & Mould This is currently not a benchmark for WGHC – but is required by the SHR as of the new reporting year and to comply with the ARC next year.

For the reporting period 01st April 2025 to 31st December 2025, WGHC received 8 reports of mould, all of which, were caused by condensation. (No damp) All were inspected within 1 working day by WGHC staff and treated by WGHC contractors. The quickest job was completed within 1 x day, the longest, 55 days.

WBG (auditors) have previously audited this area of WGHC performance reporting a “strong” outcome finding.

Non-Emergency Repairs

Pre & Post - Inspections

@ 743 logged

@ 10% of 1369 x works orders

Emergency Repairs @ 61 logged

Benchmark / Actual

Benchmark / Actual

Benchmark / Actual

5 days / 4.6 days

137 / 319

180mins / 151mins

Gas Safety

Asbestos / RAAC

Electrical Safety

WGHC meets all statutory and regulatory requirements over gas safety.

All WGHC properties were built after 1990 and none included either Asbestos or RAAC (Reinforced Autoclaved Aerated Concrete)

During the reporting period, all WGHC properties had a valid Electrical Installation Condition Report (EICR).

109 EICRs were undertaken to maintain compliance. 78 are booked for the coming year

During the reporting period, all required gas safety checks were successfully completed with NIL missed.

An asbestos register is centrally held with the WGHC maintenance compliance folders

L.O.L.E.R.

Legionella & Water Safety

The Lifting Operations & Lifting Equipment Regulations 1998 requird our 3 lifts at the FQ flats to be inspected by Engineers annually in addition to the bi-annual servicing and any reactive maintenance undertaken by our contractor, Saltire Lift Services Ltd.

Testing or sampling for legionella is not usually required for domestic hot and cold water systems. In the case of the WGHC office, an annual legionella risk assessment is undertaken and recorded. With regards to the cold water storage tank at the Forthquarter development, this is emptied, disinfected, refilled and tested on an annual basis.

S.H.Q.S.

E.E.S.S.H.

Fire Safety / Alarms

93.55% of WGHC stock meets the criteria of the Scottish Housing Quality Standard - which is an increased since last year.

100% of WGHC stock meets the EESSH Standard.

100% of WGHC stock has interlinked smoke and heat alarms. They are next due for renewal in January 2030.

The stock that doesn’t meet SHQS is usually as a result of tenant choices with regard to kitchen layout

311 properties have an EPC rating of C 61 properties have EPC rating of B

Additional alarms are due to be installed within the FQ flats due to the cladding issued found there