Q4 2026
Cumulative from:
Prepared by
DavidMills,COO
GrossRentArrears
WGHC’s benchmark for gross rent arrears is 1.30%.
Gross rent arrears are the amount of rent owed by both former and current tenants, not including any payments we expect to receive from housing benefit or universal credit.
Gross rent arrears as of 31st March 2026 were 0.89% this equated 0.41% better than benchmark and was £18,599 which was a reduction from the 6 month mark, reported at £24,874 where they were 1.16%.
The benchmark forWGHC is that 90% of reported ASB incidents will be resolved within the 20 working days.
There were 23 allegations ofASB reported within the reporting period, i.e. 01 April to 31 March 2026. st st 13 (61%) were resolved within 20 working days. The remaining 10 (39%) were resolved outside the 20 working days, with the average being 32 days
5 cases resulted in the issuance of written warnings (with 1 of these progressing to a NOP and eviction decree); 16 cases resulted in informal action.
Overall, this meant our resolution rate compared to benchmark was 61%.
WGHC’s benchmark to relet a property is 14days (average).
Cumulatively, within the reporting period 01 April 2025 to 31st March 2026, we relet 16 properties. st
On average, it took us 13.3days to relet an empty property, whereas, in the previous quarter it was 16.6 days. In addition, during the period, 14 other properties turned over, with 6 x successions and 3 x mutual exchanges. 30 properties were turned over.
Of the 16 relets, all 14 were allocated to homeless households.
12 had silver priority and 4 had gold priority.
ContractorMgmt
WGHC’s benchmark for contractor management meetings is 6 per quarter, or 13 per halfyear. The main purpose of these meetings is to discuss ongoing performance, assess KPIs and maintain working contractual relationships.
Contractor Management requires improvement and has been identified as a strategic objective within the business plan, 2026-2029. As such, more emphasis and a change of plan will be implemented in this area
Both the Planned and Reactive Maintenance Officers have attended a half day course “Effectively Managing your Contractors” run by HHSC (Housing Health & Safety Compliance UK Ltd)
5days/ 4.75days
Damp&Mould
This is a new benchmark forWGHC – and is required by the SHR as of the new reporting year and to comply with the ARC
For the reporting period 01 April 2025 to 31st March 2026, WGHC received 15reportsofmould,allofwhich,werecausedbycondensation. (No damp) st
All were inspected within 1 working day by WGHC staff and treated by WGHC contractors. The average time to rectify the issue was 10.3 days.
WBG (auditors) have previously audited this area of WGHC performance reporting a“strong”outcome finding. This area of Policy will be reviewed this year once Scottish Governement have updated their requirements as a result ofAwaab’s Law in Scotland
180mins/ 156mins
GasSafety
WGHC meets all statutory and regulatory requirements over gas safety.
During the reporting period, all required gas safety checks were successfully completed with NIL missed.
L.O.L.E.R.
The Lifting Operations & Lifting Equipment Regulations 1998 requird our 3 lifts at the FQ flats to be inspected by Engineers annually in addition to the bi-annual servicing and any reactive maintenance undertaken by our contractor, Saltire Lift Services Ltd.
FireSafety/Alarms
100% of WGHC stock has interlinked smoke and heat alarms. They are next due for renewal in January 2030.
Additional alarms are due to be installed within the FQ flats due to the cladding issued found there
