West Granton Housing Co-operative
Performance Report, 2026
Q1
Prepared by
David Mills, COO
01st April 2026 to 30th June 2026
PERFORMANCE DASHBOARD | Q1 2026 A Green comment or bar chart indicates benchmark achieved, a Red comment or bar chart indicates a non-achieved or missed benchmark
Gross Rent Arrears Actual: 0.99%
Benchmark: 1.30%
£22,129
Former Tenant Arrears: 0.01% / £179
Average Gross Arrears
Anti-Social Behaviour Average Resolution Time
12 days (target: 20 working days)
5/5
2
Informal Action Letters Issued Resolved within 20 working days
Tenant Support Visits
Stair Inspections
Estate Management Visits
24/29
106/106
12/13
+ 5 or 21% increase variance
On target
+ 1 or 8% increase variance
Service Complaints Stage 1 = 7
3
Maintenance
Stage 2 = 1
2
Housing Mgmt
2
Contractors
Total = 8
1
Staff
Resolution Performance Stage 1 Avg:
1.25 days
Stage 2 Avg:
10 days
✓ SPSO Target Achieved (100%)
PERFORMANCE DASHBOARD | Q1 2026 | Page 3
Relets - Average Days Actual: 0 days
Benchmark: 14 days
No voids during reporting period.
0 days
All properties continuously occupied. 3 properties were ‘turned over’ but none were void.
Void Spend
Avg Relet Time
£2,500 benchmark
£230 actual
-£2,270
24 / 0 Voids
better than budget
Repairs Performance 211 Non-Emergency Repairs
19 Emergency Repairs
5.7 days
1.8 hours
Benchmark: 5 days
Benchmark: 3 hours
Pre & Post Inspections
59.2 / 101 Benchmark: 10% of 592 jobs
Non-Emergency Repairs - Days to Complete Actual: 5.7 days
Benchmark: 5 days
Emergency Repairs - Hours to Complete Actual: 1.8 hours
Benchmark: 3 hours
PERFORMANCE DASHBOARD | Q1 2026 | Page 4
Contractor Management Benchmark Performance
On Track
Target: 6 per quarter / 13 per half year
Current Position
Strategic objective: Build strong contractor relationships through regular performance reviews and site meetings, ensuring value for money for WGHC tenants and a ‘right first time’ culture. Introduce more measurable KPIs for all contractors.
Damp & Mould
3
Reports Received All condensation-related
→
1
Working Day Inspection target met ✓
→
6.6 Days Avg Rectification All resolved
Compliance & Safety 100 %
100 %
✓ 93.6 %
Gas Safety All checks completed. Nil missed.
Electrical Safety All WGHC properties Compliant 78 booked for 2026-27.
LOLER 3 lifts inspected annually + bi-annual service.
N/A
100 %
✓
SHQS Compliance 93.55% of stock meets SHQS. Non-compliance typically due to tenant kitchen layout choices.
100 %
Asbestos / RAAC All properties post-1990. No asbestos or RAAC. Recent Testing Undertaken
Fire Safety / Alarms Interlinked alarms fitted. Renewal Jan 2030.
⚠ FQ flats: additional alarms due (cladding). Legionella & Water Annual risk assessment. New Policy approved Jul 2026.
EESSH Compliance 100% of stock meets EESSH. EPC Ratings ■ C: 311 ■ B: 61