PROPOSED 2025 RATE ADJUSTMENT ENSURING RELIABLE WATER FOR EVERY MOMENT
Water fuels every moment of daily life—from the coffee you brew in the morning to the firefighters protecting your neighborhood. However, delivering high-quality, reliable water takes constant investment. To continue securing and maintaining this essential service, Western Water is proposing a four-year rate program that includes annual rate increases on July 1 of each year from 2025 through 2028. These gradual adjustments will help us plan for the future and avoid sudden, higher rate increases.
WHAT THE PROPOSAL MEANS FOR YOU
Western Water is in the early stages of the rate-setting process, and the Board of Directors will carefully review costs, hold public workshops, and gather community input before making any decisions at a public hearing to be scheduled. Final rates have not yet been determined.
WHY ARE RATES CHANGING?
Regardless of how much water customers use, essential expenses such as energy, materials, and water treatment, continue to rise due to inflation. Additionally, our water supplier, Metropolitan Water District of Southern California (MWD), faces similar cost increases to sustain and manage its system. Just like you have experienced inflation in your daily life, every step of delivering water—from sourcing and treatment to distribution—has become more expensive, making rate adjustments necessary to keep up with these rising costs.
These resources are essential to ensuring you receive clean, reliable water exactly when you need it. Investing in system upkeep today helps prevent costly emergencies down the road and ensures we can continue delivering water for every moment.
Saturday, April 26, 2025
11 a.m. to 2 p.m.
Join us for a fun-filled day of free activities and food, and learn all about where your water comes from.
HOW CAN I SHARE MY FEEDBACK?
We value your input—after all, this is your water service. Join us at a public board meeting, community event or Customer Rate Information Session, or simply by giving us a call or sending an email.
Rate Information Sessions
• April 29, 2025 | 4 to 5:30 p.m. | Virtual
• April 29, 2025 | 6:30 to 8 p.m. | Riverside
• April 30, 2025 | 6 to 7:30 p.m. | Murrieta
Customer Rate Information Sessions will cover the same core information at each session, ensuring that you can attend at your convenience to hear how the adjustment may impact you. These sessions are designed to provide clarity, answer questions, and allow us to gather your feedback.
ATTEND A PUBLIC BOARD MEETING
Join our public Board meetings on the first and third Wednesday of each month at 9:30 a.m. Attend in person or online. For more information, visit WesternWaterCA.gov/BoardMeeting.
MORE WAYS TO ENGAGE
CUSTOMER SUPPORT AND SAVINGS
Give our Customer Service team a call at 951.571.7104 or send us an email at CustomerService@wmwd.com Learn more at WesternWaterCA.gov/Rates.
