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GPs highly rated in patient survey
By Karen Bate karen@westdorsetmag.co.uk
An independent survey has revealed patients in Dorset highly rate their overall experiences at GP practices. The GP Patient Survey, conducted annually by Ipsos Mori and published by NHS England, gathered feedback from 8,985 people in Dorset on access to GPs, appointment-making, quality of care, covid response, and satisfaction with opening hours and out-of-hours services.
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Dorset practices’ scores were higher than the national memorylanedorch.co.uk average in most areas.
80% described their experience of their GP practice as good. 88% said receptionists were helpful.
73% said finding information and accessing services on their practice website was easy. 90% felt their healthcare professional was good at listening to them, 87% felt healthcare professionals recognised and understood their mental health needs and 94% said they were actively involved in decisions regarding their care or treatment. 93% said their needs were met during their last appointment and 96% were confident in the healthcare professionals they interacted with.
Dr Forbes Watson, Lyme Regis GP and chair of the Dorset General Practice Alliance, said: “Thank you to all the incredible general practice staff across the county, for your dedication, compassion and expertise. “These results show your efforts and commitment to providing exceptional care makes a world of difference to the lives of so many people in Dorset.
“From the doctors and nurses, to the physiotherapists, paramedics, healthcare assistants, receptionists and social prescribers. To everyone working in the general practice teams now. Your collective work is vital in providing comprehensive, holistic care. “We are grateful of the impact you make in improving the health and wellbeing of the people in Dorset.
“Thank you to the public for your continuous support and valuable feedback that aids in refining the general practice services that we provide.”
For more information, go to gp-patient.co.uk info@memorylanedorch.co.uk
