Chapter 01 - Understanding The Manager’s Job 1. What is defined as a set of activities directed at an organization’s resources with the aim of achieving organizational goals in an efficient and effective manner? a. Economics b. Planning c. Management d. Operations ANSWER: c RATIONALE: Management can be defined as a set of activities (including planning and decision making, organizing, leading, and controlling) directed at an organization’s resources (human, financial, physical, and information) with the aim of achieving organizational goals in an efficient and effective manner. POINTS: 1 DIFFICULTY: Easy QUESTION TY Multiple Choice PE: HAS VARIABL False ES: LEARNING O LO1.1 - Describe management and the kinds of managers found in BJECTIVES: organizations. ACCREDITIN BUSPROG: Analytic G STANDARD S: TOPICS: 1-1 An Introduction to Management KEYWORDS: Bloom's: Remember DATE CREAT 4/7/2025 1:57 AM ED: DATE MODIFI 4/7/2025 2:07 AM ED: 2. Which of the following helps make the management process efficient? a. Increasing overhead production costs b. Using resources in a cost-effective manner c. Making management decisions independently of the organization's external environment d. Using the majority of resources for sales promotion activities ANSWER: b RATIONALE: A management process is efficient when resources are used wisely in a cost-effective way. POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTI LO1.1 - Describe management and the kinds of managers found VES: in organizations. NATIONAL STANDAR United States - BUSPROG: Analytic | Technology - BUSPROG: DS: Analytic Copyright Cengage Learning. Powered by Cognero.
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ACCREDITING STAN BUSPROG: Analytic DARDS: TOPICS: 1-1 An Introduction to Management KEYWORDS: Bloom's: Understand DATE CREATED: 4/7/2025 1:57 AM DATE MODIFIED: 4/7/2025 2:07 AM 3. A management process is considered to be effective when a. overhead production costs decrease. b. the right decisions are made and implemented. c. decisions are made independently of the organization's external environment. d. the same amount of resources are allocated to all the functions of the organization. ANSWER: b RATIONALE: A management process is considered to be effective when the right decisions are made and successfully implemented. POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE Multiple Choice : HAS VARIABLES: False LEARNING OBJE LO1.1 - Describe management and the kinds of managers found in CTIVES: organizations. ACCREDITING S BUSPROG: Analytic TANDARDS: TOPICS: 1-1 An Introduction to Management KEYWORDS: Bloom's: Remember DATE CREATED: 4/7/2025 1:57 AM DATE MODIFIED: 4/7/2025 2:07 AM 4. One of the titles found in the group of middle managers is a. plant manager. b. vice president. c. supervisor. d. office manager. ANSWER: a RATIONALE: Middle management is probably the largest group of managers in most organizations. Common middle-management titles include plant manager, operations manager, and division head. POINTS: 1 DIFFICULTY: Easy QUESTION TY Multiple Choice PE: HAS VARIABL False ES: LEARNING O LO1.1 - Describe management and the kinds of managers found in BJECTIVES: organizations. Copyright Cengage Learning. Powered by Cognero.
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ACCREDITIN BUSPROG: Analytic G STANDARD S: TOPICS: 1-1 An Introduction to Management KEYWORDS: Bloom's: Remember DATE CREAT 4/7/2025 1:57 AM ED: DATE MODIFI 4/7/2025 2:07 AM ED: 5. Which of the following defines an organization? a. A collection of individuals working independently toward unrelated personal goals b. A group of people working together in a structured and coordinated fashion to achieve a set of goals c. A network of individuals informally connected to exchange ideas without formal objectives d. A team focused soley on minimizing resource usage regardless of outcomes ANSWER: b RATIONALE: An organization is defined as a group of people working together in a structured and coordinated manner to achieve a set of goals, including profit, knowledge discovery, or social satisfaction. POINTS: 1 DIFFICULTY: Easy QUESTION TY Multiple Choice PE: HAS VARIABL False ES: LEARNING O LO1.1 - Describe management and the kinds of managers found in BJECTIVES: organizations. ACCREDITIN BUSPROG: Analytic G STANDARD S: TOPICS: 1-1 An Introduction to Management KEYWORDS: Bloom's: Remember DATE CREAT 4/7/2025 1:57 AM ED: DATE MODIFI 4/7/2025 2:07 AM ED: 6. Which of the following is the role of top managers in an organization? a. Overseeing day-to-day operations b. Performing routine administrative tasks c. Implementing plans of first-line managers d. Creating organizational goals and overall strategy ANSWER: d RATIONALE: Top managers create the organization’s goals, overall strategy, and operating policies. They also officially represent the organization to the external environment by meeting with government officials, executives of other organizations, and so forth. Copyright Cengage Learning. Powered by Cognero.
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POINTS: 1 DIFFICULTY: Moderate QUESTION TY Multiple Choice PE: HAS VARIABL False ES: LEARNING O LO1.1 - Describe management and the kinds of managers found in BJECTIVES: organizations. ACCREDITIN BUSPROG: Analytic G STANDARD S: TOPICS: 1-1 An Introduction to Management KEYWORDS: Bloom's: Understand DATE CREAT 4/7/2025 1:57 AM ED: DATE MODIFI 4/7/2025 2:07 AM ED: 7. Who would be responsible for making decisions about activities such as investing in research and development (R&D) and entering or abandoning various markets? a. Top managers b. Limited partners c. First-line managers d. Middle managers ANSWER: a RATIONALE: Top managers make decisions about activities such as acquiring other companies, investing in research and development (R&D), entering or abandoning various markets, and building new plants and office facilities. POINTS: 1 DIFFICULTY: Moderate QUESTION TY Multiple Choice PE: HAS VARIABL False ES: LEARNING O LO1.1 - Describe management and the kinds of managers found in BJECTIVES: organizations. ACCREDITIN BUSPROG: Analytic G STANDARD S: TOPICS: 1-1 An Introduction to Management KEYWORDS: Bloom's: Understand DATE CREAT 4/7/2025 1:57 AM ED: DATE MODIFI 4/7/2025 2:07 AM ED: 8. A common middle-management title is a. chief executive officer (CEO). Copyright Cengage Learning. Powered by Cognero.
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b. division head. c. supervisor. d. line manager. ANSWER: b RATIONALE: Middle management is probably the largest group of managers in most organizations. Common middle-management titles include plant manager, operations manager, and division head. POINTS: 1 DIFFICULTY: Easy QUESTION TY Multiple Choice PE: HAS VARIABL False ES: LEARNING O LO1.1 - Describe management and the kinds of managers found in BJECTIVES: organizations. ACCREDITIN BUSPROG: Analytic G STANDARD S: TOPICS: 1-1 An Introduction to Management KEYWORDS: Bloom's: Remember DATE CREAT 4/7/2025 1:57 AM ED: DATE MODIFI 4/7/2025 2:07 AM ED: 9. Which is likely to be the largest group of managers in most organizations, who are primarily responsible for implementing the policies and plans of an organization? a. Middle managers b. Top managers c. The members of the board of directors d. First-line managers ANSWER: a RATIONALE: Middle management is probably the largest group of managers in most organizations. Middle managers are primarily responsible for implementing the policies and plans developed by top managers and for supervising and coordinating the activities of lower-level managers. POINTS: 1 DIFFICULTY: Easy QUESTION TY Multiple Choice PE: HAS VARIABL False ES: LEARNING O LO1.1 - Describe management and the kinds of managers found in BJECTIVES: organizations. ACCREDITIN BUSPROG: Analytic G STANDARD S: Copyright Cengage Learning. Powered by Cognero.
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TOPICS: 1-1 An Introduction to Management KEYWORDS: Bloom's: Remember DATE CREAT 4/7/2025 1:57 AM ED: DATE MODIFI 4/7/2025 2:07 AM ED: 10. Why are successful organizations both efficient and effective? a. Efficiency focuses on cost-effectiveness, while effectiveness ensures the right decisions are made. b. Efficiency is about profitability, and effectiveness ensures all goals are met. c. Efficiency involves decision making, while effectiveness focuses on resources. d. Efficiency is solely about meeting deadlines, and effectiveness is about quality. ANSWER: a RATIONALE: Efficiency refers to using resources wisely and cost-effectively, while effectiveness ensures that decisions are appropriate and successfully implemented, both of which contribute to organizational success. POINTS: 1 DIFFICULTY: Moderate QUESTION TY Multiple Choice PE: HAS VARIABL False ES: LEARNING O LO1.1 - Describe management and the kinds of managers found in BJECTIVES: organizations. ACCREDITIN BUSPROG: Analytic G STANDARD S: TOPICS: 1-1 An Introduction to Management KEYWORDS: Bloom's: Understand DATE CREAT 4/7/2025 1:57 AM ED: DATE MODIFI 4/7/2025 2:07 AM ED: 11. In which area do first-line managers spend the majority of their time? a. Implementing policies made by top managers b. Creating overall organizational strategies and goals c. Representing their organization to the external environment d. Supervising the work of their subordinates ANSWER: d RATIONALE: In contrast to top and middle managers, first-line managers typically spend a large proportion of their time supervising the work of their subordinates. POINTS: 1 DIFFICULTY: Moderate QUESTION TY Multiple Choice PE: Copyright Cengage Learning. Powered by Cognero.
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HAS VARIABL False ES: LEARNING OB LO1.1 - Describe management and the kinds of managers found in JECTIVES: organizations. ACCREDITIN BUSPROG: Analytic G STANDARD S: TOPICS: 1-1 An Introduction to Management KEYWORDS: Bloom's: Understand DATE CREATE 4/7/2025 1:57 AM D: DATE MODIFI 4/7/2025 2:07 AM ED: 12. What is the primary responsibility of a manager within an organization? a. To maximize the profitability of the organization b. To get consumers and clients to buy the organization's products and services c. To ensure consistent quality of all output d. To use organizational resources to help the organization achieve its goals ANSWER: d RATIONALE: Managers are responsible for using the organization’s resources to help achieve its goals. A manager is someone whose primary responsibility is to carry out the management process. POINTS: 1 DIFFICULTY: Moderate QUESTION TY Multiple Choice PE: HAS VARIABL False ES: LEARNING O LO1.1 - Describe management and the kinds of managers found in BJECTIVES: organizations. ACCREDITIN BUSPROG: Analytic G STANDARD S: TOPICS: 1-1 An Introduction to Management KEYWORDS: Bloom's: Remember DATE CREAT 4/7/2025 1:57 AM ED: DATE MODIFI 4/7/2025 2:07 AM ED: 13. Within an organization, who is responsible for new product development, promotion, and distribution? a. Financial managers b. Operations managers c. Marketing managers d. Administrative managers ANSWER: c Copyright Cengage Learning. Powered by Cognero.
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RATIONALE:
Marketing managers work in areas related to the marketing function— getting consumers and clients to buy the organization’s products or services. These areas include new product development, promotion, and distribution. Given the importance of marketing for virtually all organizations, developing good managers in this area is critical. POINTS: 1 DIFFICULTY: Moderate QUESTION TY Multiple Choice PE: HAS VARIABL False ES: LEARNING O LO1.1 - Describe management and the kinds of managers found in BJECTIVES: organizations. ACCREDITIN BUSPROG: Analytic G STANDARD S: TOPICS: 1-1 An Introduction to Management KEYWORDS: Bloom's: Understand DATE CREAT 4/7/2025 1:57 AM ED: DATE MODIFI 4/7/2025 2:07 AM ED: 14. A company is facing a significant increase in operating costs and inefficiency in its production processes. Which manager’s role is most critical in addressing this issue? a. Marketing manager b. Financial manager c. Operations manager d. Administrative manager ANSWER: c RATIONALE: Operations managers are tasked with managing systems that create products and services, including production control and quality control. They are essential in addressing inefficiencies and reducing operating costs. POINTS: 1 DIFFICULTY: Moderate QUESTION TY Multiple Choice PE: HAS VARIABL False ES: LEARNING O LO1.1 - Describe management and the kinds of managers found in BJECTIVES: organizations. ACCREDITIN BUSPROG: Analytic G STANDARD S: TOPICS: 1-1 An Introduction to Management KEYWORDS: Bloom's: Apply DATE CREAT 4/7/2025 1:58 AM Copyright Cengage Learning. Powered by Cognero.
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ED: DATE MODIFI 4/7/2025 2:07 AM ED: 15. Alex is the regional manager of a retail chain. Their primary responsibilities include implementing company policies, coordinating activities between store managers, and overseeing operations in multiple locations. Which managerial level does Alex most likely belong to? a. Top management b. Middle management c. First-line management d. Operations management ANSWER: b RATIONALE: Alex’s role involves implementing policies developed by higher management and coordinating activities at the operational level, which are characteristic responsibilities of middle management. POINTS: 1 DIFFICULTY: Moderate QUESTION TY Multiple Choice PE: HAS VARIABL False ES: LEARNING O LO1.1 - Describe management and the kinds of managers found in BJECTIVES: organizations. ACCREDITIN BUSPROG: Analytic G STANDARD S: TOPICS: 1-1 An Introduction to Management KEYWORDS: Bloom's: Apply DATE CREAT 4/7/2025 1:58 AM ED: DATE MODIFI 4/7/2025 2:07 AM ED: 16. What is the primary purpose of planning in management? a. Monitoring performance b. Setting goals and deciding how to achieve them c. Motivating employees d. Developing an organizational chart ANSWER: b RATIONALE: Planning involves setting an organization’s goals and deciding on the best course of action to achieve them. POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJEC LO1.2 - Explain the four basic management functions. Copyright Cengage Learning. Powered by Cognero.
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TIVES: ACCREDITING ST BUSPROG: Analytic ANDARDS: TOPICS: 1-2 Basic Management Functions KEYWORDS: Bloom's: Remember DATE CREATED: 4/7/2025 1:58 AM DATE MODIFIED: 4/7/2025 2:07 AM 17. Determining how a company's activities and resources are to be grouped is called a. leading. b. controlling . c. organizing. d. planning. ANSWER: c RATIONALE: Once a manager has set goals and developed a workable plan, their next management function is to organize people and the other resources necessary to carry out the plan. Specifically, organizing involves determining how activities and resources are to be grouped. POINTS: 1 DIFFICULTY: Easy QUESTION TY Multiple Choice PE: HAS VARIABL False ES: LEARNING O LO1.2 - Explain the four basic management functions. BJECTIVES: ACCREDITIN BUSPROG: Analytic G STANDARD S: TOPICS: 1-2 Basic Management Functions KEYWORDS: Bloom's: Remember DATE CREAT 4/7/2025 1:58 AM ED: DATE MODIFI 4/7/2025 2:07 AM ED: 18. Decision making is part of which management function? a. Organizing b. Planning c. Leading d. Controllin g ANSWER: b RATIONALE: Decision making is integral to planning, as it involves selecting the best course of action from alternatives. POINTS: 1 DIFFICULTY: Easy Copyright Cengage Learning. Powered by Cognero.
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QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJEC LO1.2 - Explain the four basic management functions. TIVES: ACCREDITING STA BUSPROG: Reflective Thinking NDARDS: TOPICS: 1-2 Basic Management Functions KEYWORDS: Bloom's: Remember DATE CREATED: 4/7/2025 1:58 AM DATE MODIFIED: 4/7/2025 2:07 AM 19. A department manager reviews the monthly sales report and finds that the team's performance is 15% below the target. To address this issue, the manager implements corrective actions by retraining staff and introducing performance incentives. Which function of management is the manager primarily demonstrating? a. Controllin g b. Leading c. Organizing d. Planning ANSWER: a RATIONALE: Controlling involves monitoring performance, comparing it against established goals, and taking corrective actions to address deviations. The manager's review of the sales report and subsequent implementation of corrective measures exemplifies the controlling function. POINTS: 1 DIFFICULTY: Easy QUESTION TY Multiple Choice PE: HAS VARIABL False ES: LEARNING O LO1.2 - Explain the four basic management functions. BJECTIVES: ACCREDITIN BUSPROG: Analytic G STANDARD S: TOPICS: 1-2 Basic Management Functions KEYWORDS: Bloom's: Remember DATE CREAT 4/7/2025 1:58 AM ED: DATE MODIFI 4/7/2025 2:07 AM ED: 20. How does planning help managers maintain effectiveness? a. By motivating employees b. By monitoring performance c. By providing a guide for time and resource allocation Copyright Cengage Learning. Powered by Cognero.
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d. By creating organizational charts ANSWER: c RATIONALE: Planning helps managers allocate their time and resources efficiently by setting goals and developing strategies to achieve them. POINTS: 1 DIFFICULTY: Easy QUESTION TYP Multiple Choice E: HAS VARIABLE False S: LEARNING OBJ LO1.2 - Explain the four basic management functions. ECTIVES: ACCREDITING BUSPROG: Analytic STANDARDS: TOPICS: 1-2 Basic Management Functions KEYWORDS: Bloom's: Understand DATE CREATED 4/7/2025 1:58 AM : DATE MODIFIE 4/7/2025 2:07 AM D: 21. Which of the following would be included in the management function of planning? a. Selecting the course of action most likely to lead to success b. Monitoring progress toward the achievement of goals c. Motivating others to higher levels of achievement d. Communicating company policies to subordinates ANSWER: a RATIONALE: In its simplest form, planning means setting an organization’s goals and deciding how best to achieve them. Decision making, a part of the planning process, involves selecting a course of action from a set of alternatives. Planning and decision making help managers maintain their effectiveness by serving as guides for their future activities. POINTS: 1 DIFFICULTY: Moderate QUESTION TY Multiple Choice PE: HAS VARIABL False ES: LEARNING O LO1.2 - Explain the four basic management functions. BJECTIVES: ACCREDITIN BUSPROG: Analytic G STANDARD S: TOPICS: 1-2 Basic Management Functions KEYWORDS: Bloom's: Understand DATE CREAT 4/7/2025 1:58 AM ED: Copyright Cengage Learning. Powered by Cognero.
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DATE MODIFI 4/7/2025 2:07 AM ED: 22. Why is organizing more than just creating an organizational chart? a. It involves decision making and monitoring activities. b. It includes grouping activities and resources to execute plans. c. It focuses on motivating employees. d. It replaces planning and controlling processes. ANSWER: b RATIONALE: Organizing involves grouping activities and resources effectively to carry out plans, and not just creating organizational charts. POINTS: 1 DIFFICULTY: Easy QUESTION TYP Multiple Choice E: HAS VARIABLES False : LEARNING OBJ LO1.2 - Explain the four basic management functions. ECTIVES: ACCREDITING S BUSPROG: Analytic TANDARDS: TOPICS: 1-2 Basic Management Functions KEYWORDS: Bloom's: Understand DATE CREATED: 4/7/2025 1:58 AM DATE MODIFIED 4/7/2025 2:07 AM : 23. What distinguishes planning from organizing in management? a. Planning sets goals, while organizing groups activities and resources b. Planning monitors progress, while organizing motivates employees c. Planning involves resource allocation, while organizing sets goals d. Planning focuses on group dynamics, while organizing develops alternatives ANSWER: a RATIONALE: Planning focuses on setting goals, and organizing arranges the resources needed to achieve those goals. POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJEC LO1.2 - Explain the four basic management functions. TIVES: ACCREDITING STA BUSPROG: Analytic NDARDS: TOPICS: 1-2 Basic Management Functions KEYWORDS: Bloom's: Understand Copyright Cengage Learning. Powered by Cognero.
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24. Jamie, a manager at a tech firm, sets goals for the upcoming quarter and identifies various methods to achieve them. Which management function is Jamie demonstrating? a. Leading b. Organizing c. Planning d. Controllin g ANSWER: c RATIONALE: Jamie is engaging in planning by setting goals and identifying methods to achieve them. POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIV LO1.2 - Explain the four basic management functions. ES: ACCREDITING STAN BUSPROG: Analytic DARDS: TOPICS: 1-2 Basic Management Functions KEYWORDS: Bloom's: Apply DATE CREATED: 4/7/2025 1:58 AM DATE MODIFIED: 4/7/2025 2:07 AM 25. After setting goals for a new marketing campaign, Taylor assigns tasks to different team members and coordinates the use of software tools. Which management function is being performed? a. Planning b. Organizing c. Leading d. Controllin g ANSWER: b RATIONALE: Taylor is grouping activities and resources, which is part of the organizing function. POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIV LO1.2 - Explain the four basic management functions. ES: ACCREDITING STAND BUSPROG: Analytic ARDS: TOPICS: 1-2 Basic Management Functions KEYWORDS: Bloom's: Apply DATE CREATED: 4/7/2025 1:58 AM Copyright Cengage Learning. Powered by Cognero.
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26. Casey, a hospital administrator, decides to add more staff for the upcoming flu season and develops a schedule to ensure coverage. Which management functions are being utilized? a. Leading and controlling b. Planning and organizing c. Controlling and decision making d. Planning and leading ANSWER: b RATIONALE: Casey is setting a goal (planning) and arranging resources (organizing) to achieve effective flu season management. POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE Multiple Choice : HAS VARIABLES: False LEARNING OBJE LO1.2 - Explain the four basic management functions. CTIVES: ACCREDITING STBUSPROG: Analytic ANDARDS: TOPICS: 1-2 Basic Management Functions KEYWORDS: Bloom's: Apply DATE CREATED: 4/7/2025 1:58 AM DATE MODIFIED: 4/7/2025 2:07 AM 27. A manager needs to decide how to allocate resources between two competing projects. Which part of the management process is the manager engaging in? a. Organizing b. Decision making within planning c. Leading d. Controlling ANSWER: b RATIONALE: Allocating resources involves decision making, a critical component of the planning process, which involves selecting a course of action from a set of alternatives. POINTS: 1 DIFFICULTY: Easy QUESTION TY Multiple Choice PE: HAS VARIABL False ES: LEARNING O LO1.2 - Explain the four basic management functions. BJECTIVES: ACCREDITIN BUSPROG: Analytic G STANDARD S: Copyright Cengage Learning. Powered by Cognero.
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TOPICS: 1-2 Basic Management Functions KEYWORDS: Bloom's: Apply DATE CREAT 4/7/2025 1:58 AM ED: DATE MODIFI 4/7/2025 2:07 AM ED: 28. A manager notices that a team is falling behind on its project deadlines due to low motivation. To address the issue, the manager organizes a meeting to share a clear vision of the project's importance, sets achievable milestones, and encourages open communication to address team concerns. Which function of management is the manager primarily demonstrating? a. Controllin g b. Organizing c. Planning d. Leading ANSWER: d RATIONALE: Leading involves inspiring and motivating employees, communicating a clear vision, and fostering a supportive environment to achieve goals. The manager's actions of sharing a vision, setting milestones, and encouraging communication exemplify this function. POINTS: 1 DIFFICULTY: Moderate QUESTION TY Multiple Choice PE: HAS VARIABL False ES: LEARNING O LO1.2 - Explain the four basic management functions. BJECTIVES: ACCREDITIN BUSPROG: Analytic G STANDARD S: TOPICS: 1-2 Basic Management Functions KEYWORDS: Bloom's: Apply DATE CREAT 4/7/2025 1:58 AM ED: DATE MODIFI 4/10/2025 8:14 AM ED: 29. Which management function involves selecting a course of action from a set of alternatives? a. Organizing b. Decision making c. Controlling d. Leading ANSWER: b RATIONALE: Decision making is part of the planning and involves choosing the best course of action among alternatives. POINTS: 1 Copyright Cengage Learning. Powered by Cognero.
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DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJEC LO1.2 - Explain the four basic management functions. TIVES: ACCREDITING ST BUSPROG: Analytic ANDARDS: TOPICS: 1-2 Basic Management Functions KEYWORDS: Bloom's: Apply DATE CREATED: 4/7/2025 1:58 AM DATE MODIFIED: 4/7/2025 2:07 AM 30. The management at Loft Corp. has introduced new employment policies. The managers are now tracking and monitoring the implementation of the new policies. Which of the following management functions is illustrated in the scenario? a. Decision making b. Controlling c. Organizing d. Leading ANSWER: b RATIONALE: This scenario illustrates controlling. Controlling is the monitoring of an organization’s progress toward its goals. POINTS: 1 DIFFICULTY: Challenging QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJEC LO1.2 - Explain the four basic management functions. TIVES: ACCREDITING ST BUSPROG: Reflective Thinking ANDARDS: TOPICS: 1-2 Basic Management Functions KEYWORDS: Bloom's: Apply DATE CREATED: 4/7/2025 1:58 AM DATE MODIFIED: 4/7/2025 2:07 AM 31. The skills necessary to accomplish or understand the specific kind of work done in an organization are called a. diagnostic skills. b. time management skills. c. conceptual skills. d. technical skills. ANSWER: d RATIONALE: Technical skills are necessary to accomplish or understand the specific kind of work done in an organization. These are especially important for first-line managers. To be effective managers, they must know how to perform the tasks assigned to those they supervise. Copyright Cengage Learning. Powered by Cognero.
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POINTS: 1 DIFFICULTY: Easy QUESTION TY Multiple Choice PE: HAS VARIABL False ES: LEARNING O LO1.3 - Describe the fundamental management skills and the concepts BJECTIVES: of management as both a science and art. ACCREDITIN BUSPROG: Analytic G STANDARD S: TOPICS: 1-3 Fundamental Management Skills KEYWORDS: Bloom's: Remember DATE CREAT 4/7/2025 1:58 AM ED: DATE MODIFI 4/7/2025 2:07 AM ED: 32. The abilities of managers to think in the abstract are referred to as a. time management skills. b. technical skills. c. conceptual skills. d. interpersonal skills. ANSWER: c RATIONALE: Conceptual skills depend on the manager’s ability to think in the abstract. Managers need the mental capacity to understand the overall workings of the organization and its environment, to grasp how all the parts of the organization fit together, and to view the organization in a holistic manner. POINTS: 1 DIFFICULTY: Easy QUESTION TY Multiple Choice PE: HAS VARIABL False ES: LEARNING O LO1.3 - Describe the fundamental management skills and the concepts BJECTIVES: of management as both a science and art. ACCREDITIN BUSPROG: Analytic G STANDARD S: TOPICS: 1-3 Fundamental Management Skills KEYWORDS: Bloom's: Remember DATE CREAT 4/7/2025 1:58 AM ED: DATE MODIFI 4/7/2025 2:07 AM ED:
Copyright Cengage Learning. Powered by Cognero.
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33. Technical skills a. are more important than any other skill for top managers. b. are nonspecific and broad. c. depend on a manager's ability to think in the abstract. d. are especially important for first-line managers. ANSWER: d RATIONALE: Technical skills are necessary to accomplish or understand the specific kind of work done in an organization. Technical skills are especially important for first-line managers. These managers spend much of their time training their subordinates and answering questions about workrelated problems. POINTS: 1 DIFFICULTY: Moderate QUESTION TY Multiple Choice PE: HAS VARIABL False ES: LEARNING O LO1.3 - Describe the fundamental management skills and the concepts BJECTIVES: of management as both a science and art. ACCREDITIN BUSPROG: Analytic G STANDARD S: TOPICS: 1-3 Fundamental Management Skills KEYWORDS: Bloom's: Understand DATE CREAT 4/7/2025 1:58 AM ED: DATE MODIFI 4/7/2025 2:07 AM ED: 34. Which of the following best describes decision-making skills in management? a. The ability to delegate tasks efficiently b. The ability to prioritize work and meet deadlines c. The ability to recognize problems and select appropriate actions d. The ability to perform technical tasks ANSWER: c RATIONALE: Decision-making skills involve recognizing problems or opportunities and selecting the best course of action. Effective managers can analyze situations, make decisions, and take action to solve problems or capitalize on opportunities. POINTS: 1 DIFFICULTY: Easy QUESTION TY Multiple Choice PE: HAS VARIABL False ES: LEARNING O LO1.3 - Describe the fundamental management skills and the concepts BJECTIVES: of management as both a science and art. Copyright Cengage Learning. Powered by Cognero.
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ACCREDITIN BUSPROG: Reflective Thinking G STANDARD S: TOPICS: 1-3 Fundamental Management Skills KEYWORDS: Bloom's: Remember DATE CREAT 4/7/2025 1:58 AM ED: DATE MODIFI 4/7/2025 2:07 AM ED: 35. Which of the following is an example of a manager applying time management skills? a. Prioritizing urgent tasks and delegating lower-priority tasks to others b. Deciding to split a company's services into two separate units c. Creating a new marketing strategy d. Holding a meeting to brainstorm new ideas ANSWER: a RATIONALE: Time management skills involve prioritizing tasks and delegating when necessary to ensure that more pressing tasks are handled first. This action reflects effective time management by focusing on urgent work while delegating less critical tasks. POINTS: 1 DIFFICULTY: Easy QUESTION TY Multiple Choice PE: HAS VARIABL False ES: LEARNING O LO1.3 - Describe the fundamental management skills and the concepts BJECTIVES: of management as both a science and art. ACCREDITIN BUSPROG: Reflective Thinking G STANDARD S: TOPICS: 1-3 Fundamental Management Skills KEYWORDS: Bloom's: Remember DATE CREAT 4/7/2025 1:58 AM ED: DATE MODIFI 4/7/2025 2:07 AM ED: 36. Which type of skills is necessary for first-line managers to effectively train subordinates and solve work-related problems? a. Technical b. Conceptual c. Interpersonal d. Communication ANSWER: a RATIONALE: First-line managers require technical skills to understand and perform the specific tasks assigned to their teams, enabling them to train subordinates and address work-related challenges. Copyright Cengage Learning. Powered by Cognero.
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POINTS: 1 DIFFICULTY: Easy QUESTION TY Multiple Choice PE: HAS VARIABL False ES: LEARNING O LO1.3 - Describe the fundamental management skills and the concepts BJECTIVES: of management as both a science and art. ACCREDITIN BUSPROG: Reflective Thinking G STANDARD S: TOPICS: 1-3 Fundamental Management Skills KEYWORDS: Bloom's: Remember DATE CREAT 4/7/2025 1:58 AM ED: DATE MODIFI 4/7/2025 2:07 AM ED: 37. Which skill incorporates the ability to motivate others? a. Conceptual b. Technical c. Communication d. Interpersonal ANSWER: d RATIONALE: Interpersonal skills are the ability to communicate with, understand, and motivate both individuals and groups. POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJE LO1.3 - Describe the fundamental management skills and the CTIVES: concepts of management as both a science and art. ACCREDITING ST BUSPROG: Analytic ANDARDS: TOPICS: 1-3 Fundamental Management Skills KEYWORDS: Bloom's: Understand DATE CREATED: 4/7/2025 1:58 AM DATE MODIFIED: 4/7/2025 2:07 AM 38. An individual works with many levels of management within their organization and also meets with suppliers and customers. To be effective in their job, which type of skills are most important? a. Time management b. Spatial c. Interpersonal d. Conceptual ANSWER: c Copyright Cengage Learning. Powered by Cognero.
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RATIONALE:
Interpersonal skills are the ability to communicate with, understand, and motivate both individuals and groups. As a manager climbs the organizational ladder, they must be able to get along with subordinates, peers, and those at higher levels of the organization. Because of the multitude of roles that managers must fulfill, a manager must also be able to work with suppliers, customers, investors, and others outside the organization. POINTS: 1 DIFFICULTY: Challenging QUESTION TY Multiple Choice PE: HAS VARIABL False ES: LEARNING O LO1.3 - Describe the fundamental management skills and the concepts BJECTIVES: of management as both a science and art. ACCREDITIN BUSPROG: Reflective Thinking G STANDARD S: TOPICS: 1-3 Fundamental Management Skills KEYWORDS: Bloom's: Apply DATE CREAT 4/7/2025 1:58 AM ED: DATE MODIFI 4/7/2025 2:07 AM ED: 39. A manager studies the performances of various business units within their organization. After making an assessment, they conclude that the overall costs of the organization can be reduced by integrating the functions of two of the business units. What type of skills is the manager illustrating? a. Technical b. Time management c. Conceptual d. Interpersonal ANSWER: c RATIONALE: Conceptual skills involve the ability to analyze and understand complex situations, seeing the big picture and identifying ways to improve overall performance. In this case, the manager is assessing the organization as a whole and recognizing an opportunity for cost reduction by integrating business units. This demonstrates a high level of conceptual thinking, as they can understand the interdependencies within the organization and make decisions that affect the broader strategy. POINTS: 1 DIFFICULTY: Challenging QUESTION TY Multiple Choice PE: HAS VARIABL False ES: LEARNING O LO1.3 - Describe the fundamental management skills and the concepts BJECTIVES: of management as both a science and art. ACCREDITIN BUSPROG: Reflective Thinking Copyright Cengage Learning. Powered by Cognero.
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G STANDARD S: TOPICS: 1-3 Fundamental Management Skills KEYWORDS: Bloom's: Apply DATE CREAT 4/7/2025 1:58 AM ED: DATE MODIFI 4/7/2025 2:07 AM ED: 40. Which type of skills refers to the abilities of managers to visualize the most appropriate response to a situation? a. Social b. Interpersonal c. Technical d. Diagnostic ANSWER: d RATIONALE: Diagnostic skills are a manager’s ability to visualize the most appropriate response to a situation. POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJE LO1.3 - Describe the fundamental management skills and the CTIVES: concepts of management as both a science and art. ACCREDITING ST BUSPROG: Analytic ANDARDS: TOPICS: 1-3 Fundamental Management Skills KEYWORDS: Bloom's: Remember DATE CREATED: 4/7/2025 1:58 AM DATE MODIFIED: 4/7/2025 2:07 AM 41. Which of the following is an example of a decision-making mistake that managers might recognize and correct quickly? a. Choosing a solution that creates more problems than it solves b. Prioritizing high-priority work and delegating low-priority tasks c. Delegating work to the wrong team member d. Avoiding making any decisions for fear of failure ANSWER: a RATIONALE: Managers often make decisions that do not work as expected. The key is recognizing when the decision has led to additional problems and correcting it as soon as possible to minimize any negative impact on the organization. POINTS: 1 DIFFICULTY: Easy QUESTION TY Multiple Choice PE: HAS VARIABL False Copyright Cengage Learning. Powered by Cognero.
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ES: LEARNING O LO1.3 - Describe the fundamental management skills and the concepts BJECTIVES: of management as both a science and art. ACCREDITIN BUSPROG: Analytic G STANDARD BUSPROG: Communication S: TOPICS: 1-3 Fundamental Management Skills KEYWORDS: Bloom's: Remember DATE CREAT 4/7/2025 1:58 AM ED: DATE MODIFI 4/7/2025 2:07 AM ED: 42. What is a theory described as in the context of management? a. A practical tool for increasing profits b. A framework for motivating employees c. A conceptual framework for organizing knowledge d. A guideline for ethical business practices ANSWER: c RATIONALE: The text defines a theory as a conceptual framework used to organize knowledge and guide actions. POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECT LO1.4 - Explain the importance of history and theory to managers. IVES: ACCREDITING STA BUSPROG: Communication NDARDS: BUSPROG: Reflective Thinking TOPICS: 1-4 The Importance of Theory and History KEYWORDS: Bloom's: Remember DATE CREATED: 4/7/2025 1:58 AM DATE MODIFIED: 4/7/2025 2:07 AM 43. A manager has realized they are spending too much time on low-priority administrative tasks and missing important deadlines. What would be an appropriate action for the manager to take? a. Continue focusing on the administrative tasks to ensure they are completed. b. Delegate administrative tasks to others and focus on higher-priority work. c. Ignore the deadlines and focus solely on completing administrative tasks. d. Work overtime to complete both administrative tasks and meet deadlines. ANSWER: b RATIONALE: Delegating low-priority tasks and focusing on high-priority tasks is an essential time management strategy. This allows the manager to meet deadlines and ensure that the most important work gets done efficiently. POINTS: 1 DIFFICULTY: Moderate Copyright Cengage Learning. Powered by Cognero.
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QUESTION TY Multiple Choice PE: HAS VARIABL False ES: LEARNING O LO1.3 - Describe the fundamental management skills and the concepts BJECTIVES: of management as both a science and art. ACCREDITIN BUSPROG: Reflective Thinking G STANDARD S: TOPICS: 1-3 Fundamental Management Skills KEYWORDS: Bloom's: Apply DATE CREAT 4/7/2025 1:58 AM ED: DATE MODIFI 4/7/2025 2:07 AM ED: 44. A manager at a tech company faces a decision about launching a new product. The manager must weigh the potential risks and rewards. Which decision-making step should the manager focus on first? a. Implement the decision without consulting anyone. b. Gather relevant information and analyze the potential risks and rewards. c. Delegate the decision-making process to a team member. d. Choose the option that looks the easiest and quickest. ANSWER: b RATIONALE: Effective decision-making requires gathering the necessary information and analyzing the potential consequences. By assessing risks and rewards, the manager can make an informed decision, increasing the likelihood of success. POINTS: 1 DIFFICULTY: Moderate QUESTION TY Multiple Choice PE: HAS VARIABL False ES: LEARNING O LO1.3 - Describe the fundamental management skills and the concepts BJECTIVES: of management as both a science and art. ACCREDITIN BUSPROG: Reflective Thinking G STANDARD S: TOPICS: 1-3 Fundamental Management Skills KEYWORDS: Bloom's: Apply DATE CREAT 4/7/2025 1:58 AM ED: DATE MODIFI 4/7/2025 2:07 AM ED: 45. What benefit does understanding historical context provide to mangers? a. It guarantees business success. b. It allows managers to replicate past strategies. Copyright Cengage Learning. Powered by Cognero.
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c. It helps managers learn from past mistakes. d. It limits the need for contemporary strategy development. ANSWER: c RATIONALE: Historical context provides a sense of heritage and helps managers avoid repeating errors. POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTI LO1.4 - Explain the importance of history and theory to VES: managers. ACCREDITING STAN BUSPROG: Analytic DARDS: TOPICS: 1-4 The Importance of Theory and History KEYWORDS: Bloom's: Understand DATE CREATED: 4/7/2025 1:58 AM DATE MODIFIED: 4/7/2025 2:07 AM 46. Why do companies maintain archives of their history? a. To comply with government regulations b. To enhance orientation and training programs c. To increase profitability d. To advertise their financial achievements ANSWER: b RATIONALE: Companies maintain archives to acquaint employees with their history during training and orientation. POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECT LO1.4 - Explain the importance of history and theory to managers. IVES: ACCREDITING STA BUSPROG: Analytic NDARDS: TOPICS: 1-4 The Importance of Theory and History KEYWORDS: Bloom's: Understand DATE CREATED: 4/7/2025 1:58 AM DATE MODIFIED: 4/7/2025 2:07 AM 47. A manager at a startup is inspired by Sun Tzu’s The Art of War to develop a competitive strategy. This is an example of a. applying historical understanding to contemporary business problems. b. using a quantitative management approach. c. relying solely on behavioral management principles. d. ignoring the relevance of historical context. Copyright Cengage Learning. Powered by Cognero.
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ANSWER: RATIONALE:
a The manager applies insights from a historical text to address modern challenges, aligning with the importance of history. POINTS: 1 DIFFICULTY: Easy QUESTION TYPE Multiple Choice : HAS VARIABLES: False LEARNING OBJE LO1.4 - Explain the importance of history and theory to managers. CTIVES: ACCREDITING S BUSPROG: Analytic TANDARDS: TOPICS: 1-4 The Importance of Theory and History KEYWORDS: Bloom's: Remember DATE CREATED: 4/7/2025 1:58 AM DATE MODIFIED: 4/7/2025 2:07 AM
48. Which term refers to a conceptual framework for organizing knowledge and providing a blueprint for action? a. Strategy b. Mnemoni c c. Prediction d. Theory ANSWER: d RATIONALE: A theory is a conceptual framework for organizing knowledge and providing a blueprint for action. POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTI LO1.4 - Explain the importance of history and theory to managers. VES: ACCREDITING STA BUSPROG: Analytic NDARDS: TOPICS: 1-4 The Importance of Theory and History KEYWORDS: Bloom's: Remember DATE CREATED: 4/7/2025 1:58 AM DATE MODIFIED: 4/7/2025 2:07 AM 49. Why is it important for managers to study history? a. History can provide a conceptual framework for organizing knowledge. b. Understanding historical context can provide a blueprint for action. c. The historical context can help managers avoid the mistakes of others. d. History can provide a mechanistic point of view of management. ANSWER: c Copyright Cengage Learning. Powered by Cognero.
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RATIONALE:
Awareness and understanding of important historical developments are important to contemporary managers. The historical context of management provides a sense of heritage and can help managers avoid the mistakes of others. POINTS: 1 DIFFICULTY: Moderate QUESTION TY Multiple Choice PE: HAS VARIABL False ES: LEARNING O LO1.4 - Explain the importance of history and theory to managers. BJECTIVES: ACCREDITIN BUSPROG: Analytic G STANDARD S: TOPICS: 1-4 The Importance of Theory and History KEYWORDS: Bloom's: Remember DATE CREAT 4/7/2025 1:58 AM ED: DATE MODIFI 4/7/2025 2:07 AM ED: 50. What is generally true about management theories that are used to build organizations and guide them to their goals? a. They are grounded in reality. b. They are abstract. c. They are simple. d. They are scientific in nature. ANSWER: a RATIONALE: A theory is simply a conceptual framework for organizing knowledge and providing a blueprint for action. Although some theories seem abstract and irrelevant, others appear very simple and practical. Management theories, which are used to build organizations and guide them toward their goals, are grounded in reality. POINTS: 1 DIFFICULTY: Moderate QUESTION TY Multiple Choice PE: HAS VARIABL False ES: LEARNING O LO1.4 - Explain the importance of history and theory to managers. BJECTIVES: ACCREDITIN BUSPROG: Analytic G STANDARD S: TOPICS: 1-4 The Importance of Theory and History KEYWORDS: Bloom's: Apply DATE CREAT 4/7/2025 1:58 AM ED: DATE MODIFI 4/7/2025 2:07 AM Copyright Cengage Learning. Powered by Cognero.
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ED: 51. How can managers use knowledge of theory and history in contemporary organizations? a. As the basis for new, personal theories b. As abstract ideas c. To apply rules of scientific management to current issues being faced d. As a way to set organizational goals ANSWER: a RATIONALE: Most managers develop and refine their own theories of how they should run their organizations and manage the behavior of their employees. For example, James Sinegal, founder and former CEO of Costco Wholesale, always argued that paying his employees above market wages while focusing cost-cutting measures elsewhere were the key ingredients in the early success of his business. This belief was essentially based on his personal theory of competition in the warehouse retailing industry. POINTS: 1 DIFFICULTY: Moderate QUESTION TY Multiple Choice PE: HAS VARIABL False ES: LEARNING O LO1.4 - Explain the importance of history and theory to managers. BJECTIVES: ACCREDITIN BUSPROG: Analytic G STANDARD S: TOPICS: 1-4 The Importance of Theory and History KEYWORDS: Bloom's: Apply DATE CREAT 4/7/2025 1:58 AM ED: DATE MODIFI 4/7/2025 2:07 AM ED: 52. A manager at a marketing firm is faced with multiple tasks that all need to be completed by the end of the day. To manage time effectively, what should the manager do first? a. Complete the easiest task first to build momentum. b. Focus on the task with the highest priority and importance. c. Work on all tasks simultaneously to save time. d. Delegate all tasks to the team members. ANSWER: b RATIONALE: Effective time management requires focusing on the highest-priority tasks first. By tackling the most important task, the manager ensures that critical work is completed on time, reducing the risk of neglecting essential responsibilities. POINTS: 1 DIFFICULTY: Moderate QUESTION TY Multiple Choice PE: Copyright Cengage Learning. Powered by Cognero.
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HAS VARIABL False ES: LEARNING O LO1.3 - Describe the fundamental management skills and the concepts BJECTIVES: of management as both a science and art. ACCREDITIN BUSPROG: Analytic G STANDARD S: TOPICS: 1-3 Fundamental Management Skills KEYWORDS: Bloom's: Apply DATE CREAT 4/7/2025 1:58 AM ED: DATE MODIFI 4/7/2025 2:07 AM ED: 53. A new manager wants to increase employee motivation and satisfaction in the workplace. Based on management theory, which approach should they focus on? a. Scientific management b. Behavioral perspective c. Classical perspective d. Quantitative management perspective ANSWER: b RATIONALE: The behavioral perspective emphasizes improving employee satisfaction and motivation, as used by organizations like Nucor and Google. POINTS: 1 DIFFICULTY: Moderate QUESTION TY Multiple Choice PE: HAS VARIABLE False S: LEARNING OB LO1.4 - Explain the importance of history and theory to managers. JECTIVES: ACCREDITING BUSPROG: Analytic STANDARDS: TOPICS: 1-4 The Importance of Theory and History KEYWORDS: Bloom's: Apply DATE CREATE 4/7/2025 1:58 AM D: DATE MODIFIE 4/7/2025 2:07 AM D: 54. Your organization is considering using assembly lines for production. Which historical management perspective would be most applicable to guide this decision? a. Quantitative management perspective b. Behavioral perspective c. Scientific management d. Classical organizational perspective Copyright Cengage Learning. Powered by Cognero.
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ANSWER: RATIONALE:
c Scientific management, which emphasizes efficiency and systematic organization, is the foundation for assembly line production, as seen in companies like Toyota and Whirlpool. POINTS: 1 DIFFICULTY: Moderate QUESTION TY Multiple Choice PE: HAS VARIABL False ES: LEARNING O LO1.4 - Explain the importance of history and theory to managers. BJECTIVES: ACCREDITIN BUSPROG: Analytic G STANDARD S: TOPICS: 1-4 The Importance of Theory and History KEYWORDS: Bloom's: Apply DATE CREAT 4/7/2025 1:58 AM ED: DATE MODIFI 4/7/2025 2:07 AM ED: 55. The first person to identify the managerial functions of planning, organizing, leading, and controlling was a. Elton Mayo. b. Lillian Gilbreth. c. Henri Fayol. d. Hugo Münsterberg. ANSWER: c RATIONALE: Henri Fayol was the first to identify the specific managerial functions of planning, organizing, leading, and controlling. He believed that these functions accurately reflect the core of the management process. Most practicing managers agree that these functions are critical parts of their jobs. POINTS: 1 DIFFICULTY: Moderate QUESTION TY Multiple Choice PE: HAS VARIABL False ES: LEARNING O LO1.5 - Explain the evolution of management thought through the BJECTIVES: classical, behavioral, and quantitative perspectives. ACCREDITIN BUSPROG: Analytic G STANDARD S: TOPICS: 1-5 The Evolution of Management KEYWORDS: Bloom's: Remember DATE CREAT 4/7/2025 1:58 AM ED: Copyright Cengage Learning. Powered by Cognero.
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DATE MODIFI 4/7/2025 2:07 AM ED: 56. Which of the following focuses on the management of the entire organization as opposed to the jobs of individual workers? a. The contingency perspective b. Scientific management c. Administrative management d. Theory X ANSWER: c RATIONALE: Administrative management is a classical management perspective that focuses on managing the total organization. POINTS: 1 DIFFICULTY: Easy QUESTION TYPE Multiple Choice : HAS VARIABLES: False LEARNING OBJE LO1.5 - Explain the evolution of management thought through the CTIVES: classical, behavioral, and quantitative perspectives. ACCREDITING S BUSPROG: Analytic TANDARDS: TOPICS: 1-5 The Evolution of Management KEYWORDS: Bloom's: Remember DATE CREATED: 4/7/2025 1:58 AM DATE MODIFIED: 4/7/2025 2:07 AM 57. Which of the following statements about administrative management is true? a. It deals with the jobs of individual employees. b. It was first introduced by Frank and Lillian Gilbreth. c. It focuses solely on combating soldiering. d. It encompasses the concepts of planning, organizing, leading, and controlling. ANSWER: d RATIONALE: Henri Fayol was administrative management’s most articulate spokesperson. Fayol was the first to identify the specific managerial functions of planning, organizing, leading, and controlling. POINTS: 1 DIFFICULTY: Moderate QUESTION TY Multiple Choice PE: HAS VARIABL False ES: LEARNING O LO1.5 - Explain the evolution of management thought through the BJECTIVES: classical, behavioral, and quantitative perspectives. ACCREDITIN BUSPROG: Analytic G STANDARD S: TOPICS: 1-5 The Evolution of Management Copyright Cengage Learning. Powered by Cognero.
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KEYWORDS: Bloom's: Understand DATE CREAT 4/7/2025 1:58 AM ED: DATE MODIFI 4/7/2025 2:07 AM ED: 58. Which of the following scenarios best illustrates the application of scientific management principles as developed by Frederick W. Taylor? a. A company implements a suggestion box for employees to share their innovative ideas to improve workplace productivity. b.A manager introduces a bonus system where employees are paid extra if they exceed specific production targets, using detailed studies to determine efficient task methods. c. A firm hires a new leader who focus on fostering creativity and collaboration among team members rather than focusing on individual productivity. d.A business increases its workforce size to manage higher production demand instead of focusing on improving efficiency with the current employees. ANSWER: b RATIONALE: The scenario reflects Taylor’s scientific management principles by using task efficiency studies and performance-based incentives to improve individual productivity. POINTS: 1 DIFFICULTY: Moderate QUESTION TY Multiple Choice PE: HAS VARIABL False ES: LEARNING O LO1.5 - Explain the evolution of management thought through the BJECTIVES: classical, behavioral, and quantitative perspectives. ACCREDITIN BUSPROG: Analytic G STANDARD S: TOPICS: 1-5 The Evolution of Management KEYWORDS: Bloom's: Apply DATE CREAT 4/7/2025 1:58 AM ED: DATE MODIFI 4/7/2025 2:07 AM ED: 59. Which of the following statements about the behavioral management perspective is true? a. It was first introduced by Max Weber. b. It viewed jobs and organizations from a mechanistic point of view. c. It was influenced by the industrial psychology movement. d. It essentially dealt with job specialization techniques. ANSWER: c RATIONALE: The behavioral management perspective placed much more emphasis on individual attitudes, behaviors, and group processes and recognized the importance of behavioral processes in the workplace. The behavioral management perspective was stimulated by many theoretical movements, including industrial psychology, the practice of applying Copyright Cengage Learning. Powered by Cognero.
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psychological concepts to industrial settings. POINTS: 1 DIFFICULTY: Moderate QUESTION TY Multiple Choice PE: HAS VARIABL False ES: LEARNING O LO1.5 - Explain the evolution of management thought through the BJECTIVES: classical, behavioral, and quantitative perspectives. ACCREDITIN BUSPROG: Analytic G STANDARD S: TOPICS: 1-5 The Evolution of Management KEYWORDS: Bloom's: Understand DATE CREAT 4/7/2025 1:58 AM ED: DATE MODIFI 4/7/2025 2:07 AM ED: 60. Max Weber's work, based on a rational set of guidelines for structuring organizations in the most efficient manner, is based on which organizational norm? a. Specialization b. Bureaucracy c. Group processes d. Human fulfillment ANSWER: b RATIONALE: Weber’s work on bureaucracy laid the foundation for contemporary organization theory. The concept of bureaucracy is based on a rational set of guidelines for structuring organizations in the most efficient manner. POINTS: 1 DIFFICULTY: Moderate QUESTION TY Multiple Choice PE: HAS VARIABL False ES: LEARNING O LO1.5 - Explain the evolution of management thought through the BJECTIVES: classical, behavioral, and quantitative perspectives. ACCREDITIN BUSPROG: Analytic G STANDARD S: TOPICS: 1-5 The Evolution of Management KEYWORDS: Bloom's: Remember DATE CREAT 4/7/2025 1:58 AM ED: DATE MODIFI 4/7/2025 2:07 AM ED: Copyright Cengage Learning. Powered by Cognero.
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61. Which perspective did early advocates of classical management primarily use to view organizations and jobs? a. Mechanisti c b. Behavioral c. Humanistic d. Systematic ANSWER: a RATIONALE: Early advocates of the classical management perspective viewed organizations and jobs from an essentially mechanistic point of view; that is, they essentially sought to conceptualize organizations as machines and workers as cogs within those machines. POINTS: 1 DIFFICULTY: Easy QUESTION TY Multiple Choice PE: HAS VARIABL False ES: LEARNING O LO1.5 - Explain the evolution of management thought through the BJECTIVES: classical, behavioral, and quantitative perspectives. ACCREDITIN BUSPROG: Analytic G STANDARD S: TOPICS: 1-5 The Evolution of Management KEYWORDS: Bloom's: Remember DATE CREAT 4/7/2025 1:58 AM ED: DATE MODIFI 4/7/2025 2:07 AM ED: 62. Who is recognized as the father of industrial psychology based on his belief that psychologists can make valuable contributions in the areas of training, employee selection, and motivation? a. Douglas McGregor b. Elton Mayo c. Abraham Maslow d. Hugo Münsterberg ANSWER: d RATIONALE: Hugo Münsterberg, a noted German psychologist, is recognized as the father of industrial psychology. Münsterberg suggested that psychologists could make valuable contributions to managers in the areas of employee selection, training, and motivation. POINTS: 1 DIFFICULTY: Easy QUESTION TY Multiple Choice PE: HAS VARIABL False ES: LEARNING O LO1.5 - Explain the evolution of management thought through the BJECTIVES: classical, behavioral, and quantitative perspectives. Copyright Cengage Learning. Powered by Cognero.
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ACCREDITIN BUSPROG: Analytic G STANDARD S: TOPICS: 1-5 The Evolution of Management KEYWORDS: Bloom's: Remember DATE CREAT 4/7/2025 1:58 AM ED: DATE MODIFI 4/7/2025 2:07 AM ED: 63. Who was the management pioneer who performed the Hawthorne studies at Western Electric? a. Lillian Gilbreth b. Elton Mayo c. Henry Gantt d. Frank Gilbreth ANSWER: b RATIONALE: The primary catalyst to the development of the behavioral approach to management was a series of studies conducted near Chicago at Western Electric’s Hawthorne plant between 1927 and 1932. The research, originally sponsored by General Electric, was conducted by Elton Mayo and his associates. POINTS: 1 DIFFICULTY: Easy QUESTION TY Multiple Choice PE: HAS VARIABL False ES: LEARNING O LO1.5 - Explain the evolution of management thought through the BJECTIVES: classical, behavioral, and quantitative perspectives. ACCREDITIN BUSPROG: Analytic G STANDARD S: TOPICS: 1-5 The Evolution of Management KEYWORDS: Bloom's: Remember DATE CREAT 4/7/2025 1:58 AM ED: DATE MODIFI 4/7/2025 2:07 AM ED: 64. In the Hawthorne studies, workers who overproduced were branded as a. operators. b. squealers. c. rate busters. d. chiselers. ANSWER: c RATIONALE: In the Hawthorne studies, workers who overproduced were branded as rate busters. Those who underproduced where labeled chiselers. To be accepted by the group, workers produced at the accepted level, but they Copyright Cengage Learning. Powered by Cognero.
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slacked off to avoid overproducing. POINTS: 1 DIFFICULTY: Easy QUESTION TY Multiple Choice PE: HAS VARIABL False ES: LEARNING O LO1.5 - Explain the evolution of management thought through the BJECTIVES: classical, behavioral, and quantitative perspectives. ACCREDITIN BUSPROG: Analytic G STANDARD S: TOPICS: 1-5 The Evolution of Management KEYWORDS: Bloom's: Remember DATE CREAT 4/7/2025 1:58 AM ED: DATE MODIFI 4/7/2025 2:07 AM ED: 65. Which of the following was one of the findings of the Hawthorne studies? a. Workers tend to underperform when they are given special attention or supervision. b. Higher pay and incentives are more important to workers than social acceptance. c. All the workers in a group work toward achieving productivity targets set by supervisors. d. Both individual and social processes play major roles in shaping worker behavior. ANSWER: d RATIONALE: A finding of the Hawthorne studies was that both individual and social processes played major roles in shaping worker attitudes and behavior. POINTS: 1 DIFFICULTY: Moderate QUESTION TY Multiple Choice PE: HAS VARIABL False ES: LEARNING OB LO1.5 - Explain the evolution of management thought through the JECTIVES: classical, behavioral, and quantitative perspectives. ACCREDITING BUSPROG: Analytic STANDARDS: TOPICS: 1-5 The Evolution of Management KEYWORDS: Bloom's: Understand DATE CREATE 4/7/2025 1:58 AM D: DATE MODIFIE 4/7/2025 2:07 AM D: 66. Which of the following is a Theory Y assumption? a. Social processes do not influence the performance of workers. b. People are not internally motivated to achieve their goals. Copyright Cengage Learning. Powered by Cognero.
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c. People do not naturally dislike work. d. People prefer to be directed, to avoid responsibility, and to want security. ANSWER: c RATIONALE: Theory Y takes a positive view of workers and assumes that people do not naturally dislike work; work is a natural part of their lives. POINTS: 1 DIFFICULTY: Moderate QUESTION TYP Multiple Choice E: HAS VARIABLE False S: LEARNING OBJ LO1.5 - Explain the evolution of management thought through the ECTIVES: classical, behavioral, and quantitative perspectives. ACCREDITING BUSPROG: Analytic STANDARDS: TOPICS: 1-5 The Evolution of Management KEYWORDS: Bloom's: Understand DATE CREATED 4/7/2025 1:58 AM : DATE MODIFIE 4/7/2025 2:07 AM D: 67. Which of the following assumptions is represented by Theory Y? a. People prefer to be directed, to avoid responsibility, and to want security. b. People are bright, but under most organizational conditions, their potential is underutilized. c. People do not like work and try to avoid it. d. The productivity of workers is not affected by social processes at the workplace. ANSWER: b RATIONALE: A Theory Y assumption is that people are bright, but under most organizational conditions, their potential is underutilized. POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE Multiple Choice : HAS VARIABLES: False LEARNING OBJE LO1.5 - Explain the evolution of management thought through the CTIVES: classical, behavioral, and quantitative perspectives. ACCREDITING S BUSPROG: Analytic TANDARDS: TOPICS: 1-5 The Evolution of Management KEYWORDS: Bloom's: Understand DATE CREATED: 4/7/2025 1:58 AM DATE MODIFIED: 4/7/2025 2:07 AM
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68. A Theory Y assumption is that a. incentives rather than social processes influence workers. b.managers have to control, direct, coerce, and threaten employees to get them to work toward organizational goals. c. people prefer to be directed, to avoid responsibility, and to want security; they have little ambition. d.people are committed to goals to the degree that they receive personal rewards when they reach their objectives. ANSWER: d RATIONALE: Theory Y assumes that people are committed to goals to the degree that they receive personal rewards when they reach their objectives. POINTS: 1 DIFFICULTY: Moderate QUESTION TY Multiple Choice PE: HAS VARIABLE False S: LEARNING OBJ LO1.5 - Explain the evolution of management thought through the ECTIVES: classical, behavioral, and quantitative perspectives. ACCREDITING BUSPROG: Analytic STANDARDS: TOPICS: 1-5 The Evolution of Management KEYWORDS: Bloom's: Understand DATE CREATE 4/7/2025 1:58 AM D: DATE MODIFIE 4/7/2025 2:07 AM D: 69. Which of the following proposed that workers respond primarily to the social context of the workplace, including social conditioning, group norms, and interpersonal dynamics? a. The classical management perspective b. The human relations movement c. The systems perspective d. Management science ANSWER: b RATIONALE: The human relations movement, which grew from the Hawthorne studies and was a popular approach to management for many years, proposed that workers respond primarily to the social context of the workplace, including social conditioning, group norms, and interpersonal dynamics. POINTS: 1 DIFFICULTY: Moderate QUESTION TY Multiple Choice PE: HAS VARIABL False ES: LEARNING O LO1.5 - Explain the evolution of management thought through the BJECTIVES: classical, behavioral, and quantitative perspectives. Copyright Cengage Learning. Powered by Cognero.
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ACCREDITIN BUSPROG: Analytic G STANDARD S: TOPICS: 1-5 The Evolution of Management KEYWORDS: Bloom's: Remember DATE CREAT 4/7/2025 1:58 AM ED: DATE MODIFI 4/7/2025 2:07 AM ED: 70. Which of the following is a Theory X assumption? a. People will both seek and accept responsibility. b. Employees work best when managers punish them. c. People have little ambition. d. People are internally motivated. ANSWER: c RATIONALE: Theory X is a relatively pessimistic and negative view of workers and is consistent with the views of scientific management. A Theory X assumption is that people prefer to be directed, to avoid responsibility, and to want security; they have little ambition. POINTS: 1 DIFFICULTY: Moderate QUESTION TY Multiple Choice PE: HAS VARIABL False ES: LEARNING O LO1.5 - Explain the evolution of management thought through the BJECTIVES: classical, behavioral, and quantitative perspectives. ACCREDITIN BUSPROG: Analytic G STANDARD S: TOPICS: 1-5 The Evolution of Management KEYWORDS: Bloom's: Understand DATE CREAT 4/7/2025 1:58 AM ED: DATE MODIFI 4/7/2025 2:07 AM ED: 71. Which of the following takes a holistic view of behavior and draws from psychology, sociology, anthropology, economics, and medicine? a. Organizational behavior b. Scientific management c. Administrative management d. Systems perspective ANSWER: a RATIONALE: Current behavioral perspectives on management, known as organizational behavior, acknowledge that human behavior in organizations is much more complex than the human relationists Copyright Cengage Learning. Powered by Cognero.
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realized. The field of organizational behavior draws from a broad, interdisciplinary base of psychology, sociology, anthropology, economics, and medicine. POINTS: 1 DIFFICULTY: Moderate QUESTION TY Multiple Choice PE: HAS VARIABL False ES: LEARNING O LO1.5 - Explain the evolution of management thought through the BJECTIVES: classical, behavioral, and quantitative perspectives. ACCREDITIN BUSPROG: Analytic G STANDARD S: TOPICS: 1-5 The Evolution of Management KEYWORDS: Bloom's: Remember DATE CREAT 4/7/2025 1:58 AM ED: DATE MODIFI 4/7/2025 2:07 AM ED: 72. When a manufacturing plant uses mathematical models to plan production and schedule equipment maintenance, it is drawing upon a. scientific management. b. administrative management. c. management science. d. the behavioral management perspective. ANSWER: c RATIONALE: Management science is a quantitative management perspective that focuses specifically on the development of mathematical models. POINTS: 1 DIFFICULTY: Easy QUESTION TYP Multiple Choice E: HAS VARIABLE False S: LEARNING OBJ LO1.5 - Explain the evolution of management thought through the ECTIVES: classical, behavioral, and quantitative perspectives. ACCREDITING BUSPROG: Analytic STANDARDS: TOPICS: 1-5 The Evolution of Management KEYWORDS: Bloom's: Apply DATE CREATE 4/7/2025 1:58 AM D: DATE MODIFIE 4/7/2025 2:07 AM D: Copyright Cengage Learning. Powered by Cognero.
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73. In addition to management science, which of the following is one of the two branches of the quantitative management perspective? a. Behavioral management b. Operations management c. Organizational behavior d. The systems perspective ANSWER: b RATIONALE: The quantitative management perspective focuses on decision making, cost-effectiveness, mathematical models, and the use of computers. The two branches of the quantitative approach are management science and operations management. POINTS: 1 DIFFICULTY: Moderate QUESTION TY Multiple Choice PE: HAS VARIABL False ES: LEARNING O LO1.5 - Explain the evolution of management thought through the BJECTIVES: classical, behavioral, and quantitative perspectives. ACCREDITIN BUSPROG: Analytic G STANDARD S: TOPICS: 1-5 The Evolution of Management KEYWORDS: Bloom's: Remember DATE CREAT 4/7/2025 1:58 AM ED: DATE MODIFI 4/7/2025 2:07 AM ED: 74. Which management perspective emphasizes decision making, cost-effectiveness, mathematical models, and the use of computers? a. Systems management b. Behavioral management c. Classical management d. Quantitative management ANSWER: d RATIONALE: The quantitative management perspective focuses on decision making, cost-effectiveness, mathematical models, and the use of computers. The quantitative management perspective includes management science and operations management approaches. POINTS: 1 DIFFICULTY: Moderate QUESTION TY Multiple Choice PE: HAS VARIABL False ES: LEARNING O LO1.5 - Explain the evolution of management thought through the Copyright Cengage Learning. Powered by Cognero.
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BJECTIVES: classical, behavioral, and quantitative perspectives. ACCREDITIN BUSPROG: Analytic G STANDARD S: TOPICS: 1-5 The Evolution of Management KEYWORDS: Bloom's: Remember DATE CREAT 4/7/2025 1:58 AM ED: DATE MODIFI 4/7/2025 2:07 AM ED: 75. Which of the following statements about management science is true? a. It is part of the classical management perspective. b. It relies on bureaucratic techniques proposed by Max Weber. c. It focuses on mathematical representations of reality. d. It is concerned with improving the performance of individual workers. ANSWER: c RATIONALE: Management science focuses specifically on the development of mathematical models. At its most basic level, management science focuses on models, equations, and similar representations of reality. POINTS: 1 DIFFICULTY: Moderate QUESTION TY Multiple Choice PE: HAS VARIABL False ES: LEARNING O LO1.5 - Explain the evolution of management thought through the BJECTIVES: classical, behavioral, and quantitative perspectives. ACCREDITIN BUSPROG: Analytic G STANDARD S: TOPICS: 1-5 The Evolution of Management KEYWORDS: Bloom's: Understand DATE CREAT 4/7/2025 1:58 AM ED: DATE MODIFI 4/7/2025 2:07 AM ED: 76. What are the four basic elements of a system in the systems perspective? a. Inputs, outputs, feedback, and synergy b. Inputs, transformation processes, outputs, and feedback c. Transformation processes, feedback, synergy, and entropy d. Inputs, subsystems, entropy, and outputs ANSWER: b RATIONALE: These four elements form the foundation of the systems perspective, which views organizations as open systems interacting with their environments. Inputs refer to resources such as materials, information, Copyright Cengage Learning. Powered by Cognero.
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and human capital that are brought into the system. Transformation processes involve the activities that convert these inputs into meaningful outputs. Outputs are the products, services, or outcomes delivered by the organization. Finally, feedback provides critical information that allows the system to make adjustments and improve its processes to achieve better results. This approach highlights the dynamic and adaptive nature of organizations in response to internal and external changes. POINTS: 1 DIFFICULTY: Moderate QUESTION TY Multiple Choice PE: HAS VARIABL False ES: LEARNING O LO1.6 - Discuss the key contemporary management perspectives BJECTIVES: represented by the systems and contingency perspectives. ACCREDITIN BUSPROG: Analytic G STANDARD S: TOPICS: 1-6 Contemporary Management Perspectives KEYWORDS: Bloom's: Remember DATE CREAT 4/7/2025 1:58 AM ED: DATE MODIFI 4/8/2025 1:50 AM ED: 77. How does the concept of synergy benefit an organization? a. By focusing solely on one product line for cost efficiency b. By encouraging competition among organizational subsystems c. By having subsystems work together to produce more value collectively d. By isolating subsystems to avoid conflicts in the workplace ANSWER: c RATIONALE: Synergy occurs when subsystems collaborate effectively, producing results greater than the sum of individual efforts. POINTS: 1 DIFFICULTY: Moderate QUESTION TYP Multiple Choice E: HAS VARIABLES False : LEARNING OBJ LO1.6 - Discuss the key contemporary management perspectives ECTIVES: represented by the systems and contingency perspectives. ACCREDITING S BUSPROG: Analytic TANDARDS: TOPICS: 1-6 Contemporary Management Perspectives KEYWORDS: Bloom's: Understand DATE CREATED: 4/7/2025 1:58 AM Copyright Cengage Learning. Powered by Cognero.
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DATE MODIFIED 4/7/2025 2:07 AM : 78. If a manager overlooks the interdependence of subsystems in their organization, what might be a likely consequence? a. Improved synergy among departments b. Increased entropy leading to system decline c. Enhanced open system interactions d. Better feedback from the environment ANSWER: b RATIONALE: Ignoring subsystems interdependence can disrupt the organization’s ability to adapt and revitalize, leading to entropy. POINTS: 1 DIFFICULTY: Moderate QUESTION TYP Multiple Choice E: HAS VARIABLES False : LEARNING OBJ LO1.6 - Discuss the key contemporary management perspectives ECTIVES: represented by the systems and contingency perspectives. ACCREDITING S BUSPROG: Analytic TANDARDS: TOPICS: 1-6 Contemporary Management Perspectives KEYWORDS: Bloom's: Apply DATE CREATED: 4/7/2025 1:58 AM DATE MODIFIED 4/7/2025 2:07 AM : 79. What is the difference between an open and closed system? a. Open systems do not interact with the environment, while closed systems do. b. Open systems interact with the environment, while closed systems do not. c. Open systems focus on outputs, while closed systems focus on inputs. d. Open systems avoid entropy, while closed systems promote synergy. ANSWER: b RATIONALE: Open systems rely on external interactions for feedback and resources, while closed systems operate independently of their environment. POINTS: 1 DIFFICULTY: Easy QUESTION TY Multiple Choice PE: HAS VARIABLE False S: LEARNING OB LO1.6 - Discuss the key contemporary management perspectives JECTIVES: represented by the systems and contingency perspectives. ACCREDITING BUSPROG: Analytic STANDARDS: Copyright Cengage Learning. Powered by Cognero.
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TOPICS: 1-6 Contemporary Management Perspectives KEYWORDS: Bloom's: Remember DATE CREATE 4/7/2025 1:58 AM D: DATE MODIFIE 4/7/2025 2:07 AM D: 80. Why is feedback important in the systems perspective of management? a. It eliminates the need for managerial adjustments. b. It provides information on outputs and helps refine processes. c. It reduces the reliance on inputs from the environment. d. It ensures subsystems operate independently. ANSWER: b RATIONALE: Feedback allows managers to assess outcomes and make necessary adjustments to maintain system efficiency. POINTS: 1 DIFFICULTY: Easy QUESTION TYP Multiple Choice E: HAS VARIABLES False : LEARNING OBJ LO1.6 - Discuss the key contemporary management perspectives ECTIVES: represented by the systems and contingency perspectives. ACCREDITING S BUSPROG: Analytic TANDARDS: TOPICS: 1-6 Contemporary Management Perspectives KEYWORDS: Bloom's: Understand DATE CREATED: 4/7/2025 1:58 AM DATE MODIFIED 4/7/2025 2:07 AM : 81. In the context of the systems perspective, which of the following would be considered an output? a. Technological processes b. Labor skills c. Services d. Raw materials ANSWER: c RATIONALE: In the context of the systems perspective, outputs include products, services, or both (tangible and intangible); profits, losses, or both; employee behaviors; and information. POINTS: 1 DIFFICULTY: Moderate QUESTION TY Multiple Choice PE: HAS VARIABL False ES: Copyright Cengage Learning. Powered by Cognero.
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LEARNING O LO1.6 - Discuss the key contemporary management perspectives BJECTIVES: represented by the systems and contingency perspectives. ACCREDITIN BUSPROG: Analytic G STANDARD S: TOPICS: 1-6 Contemporary Management Perspectives KEYWORDS: Bloom's: Understand DATE CREAT 4/7/2025 1:58 AM ED: DATE MODIFI 4/7/2025 2:07 AM ED: 82. In the context of the systems perspective, an input would be a. human resources. b. losses. c. feedback loops. d. products. ANSWER: a RATIONALE: In the context of the systems perspective, inputs are the material, human, financial, and information resources that an organization gets from its environment. POINTS: 1 DIFFICULTY: Moderate QUESTION TY Multiple Choice PE: HAS VARIABL False ES: LEARNING O LO1.6 - Discuss the key contemporary management perspectives BJECTIVES: represented by the systems and contingency perspectives. ACCREDITIN BUSPROG: Analytic G STANDARD S: TOPICS: 1-6 Contemporary Management Perspectives KEYWORDS: Bloom's: Understand DATE CREAT 4/7/2025 1:58 AM ED: DATE MODIFI 4/7/2025 2:07 AM ED: 83. A company is facing a decline due to outdated processes and failure to adapt to customer feedback. This situation illustrates which concept? a. Synergy b. Open system c. Entropy d. Subsystems ANSWER: c RATIONALE: Entropy refers to the process of system decline caused by a lack of Copyright Cengage Learning. Powered by Cognero.
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adaptation or feedback incorporation. POINTS: 1 DIFFICULTY: Moderate QUESTION TYP Multiple Choice E: HAS VARIABLES False : LEARNING OBJ LO1.6 - Discuss the key contemporary management perspectives ECTIVES: represented by the systems and contingency perspectives. ACCREDITING S BUSPROG: Analytic TANDARDS: TOPICS: 1-6 Contemporary Management Perspectives KEYWORDS: Bloom's: Apply DATE CREATED: 4/7/2025 1:58 AM DATE MODIFIED 4/7/2025 2:07 AM : 84. In the systems perspective, outputs include a. raw materials. b. controls. c. employee behaviors. d. human resources. ANSWER: c RATIONALE: In the systems perspective, outputs include products, services, or both (tangible and intangible); profits, losses, or both; employee behaviors; and information. POINTS: 1 DIFFICULTY: Moderate QUESTION TY Multiple Choice PE: HAS VARIABL False ES: LEARNING O LO1.6 - Discuss the key contemporary management perspectives BJECTIVES: represented by the systems and contingency perspectives. ACCREDITIN BUSPROG: Analytic G STANDARD S: TOPICS: 1-6 Contemporary Management Perspectives KEYWORDS: Bloom's: Understand DATE CREAT 4/7/2025 1:58 AM ED: DATE MODIFI 4/7/2025 2:07 AM ED: 85. Which management perspective suggests that there is no “one best way” to manage an organization? a. Systems perspective b. Contingency Copyright Cengage Learning. Powered by Cognero.
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perspective c. Behavioral perspective d. Classical perspective ANSWER: b RATIONALE: The contingency perspective emphasizes that that appropriate managerial behavior in each situation depends on, or is contingent on, unique elements in a given situation. POINTS: 1 DIFFICULTY: Easy QUESTION TY Multiple Choice PE: HAS VARIABL False ES: LEARNING O LO1.6 - Discuss the key contemporary management perspectives BJECTIVES: represented by the systems and contingency perspectives. ACCREDITIN BUSPROG: Analytic G STANDARD S: TOPICS: 1-6 Contemporary Management Perspectives KEYWORDS: Bloom's: Remember DATE CREAT 4/7/2025 1:58 AM ED: DATE MODIFI 4/7/2025 2:07 AM ED: 86. Which is a normal process that leads to system decline, and occurs when an organization does not monitor environmental feedback? a. Economy of scale b. Synergy c. Entropy d. Contingency ANSWER: c RATIONALE: Entropy is a normal process that leads to system decline. When an organization does not monitor feedback from its environment and make appropriate adjustments, it may fail. POINTS: 1 DIFFICULTY: Easy QUESTION TY Multiple Choice PE: HAS VARIABL False ES: LEARNING O LO1.6 - Discuss the key contemporary management perspectives BJECTIVES: represented by the systems and contingency perspectives. ACCREDITIN BUSPROG: Analytic G STANDARD S: TOPICS: 1-6 Contemporary Management Perspectives Copyright Cengage Learning. Powered by Cognero.
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KEYWORDS: Bloom's: Remember DATE CREAT 4/7/2025 1:58 AM ED: DATE MODIFI 4/7/2025 2:07 AM ED: 87. Which of the following suggests that organizational units (or subsystems) may often be more successful working together than working alone? a. Chiseling b. Operations management c. Synergy d. Entropy ANSWER: c RATIONALE: Synergy suggests that two or more subsystems working together can produce more than the total of what they might produce working alone. POINTS: 1 DIFFICULTY: Easy QUESTION TY Multiple Choice PE: HAS VARIABLE False S: LEARNING OB LO1.6 - Discuss the key contemporary management perspectives JECTIVES: represented by the systems and contingency perspectives. ACCREDITING BUSPROG: Analytic STANDARDS: TOPICS: 1-6 Contemporary Management Perspectives KEYWORDS: Bloom's: Remember DATE CREATE 4/7/2025 1:58 AM D: DATE MODIFIE 4/7/2025 2:07 AM D: 88. As a manager, Emilio sometimes changes their response to situations based on the situation, or unique elements in a situation. Which management perspective does Emilio practice? a. The classical management perspective b. Administrative management c. Scientific management d. The contingency perspective ANSWER: d RATIONALE: The contingency perspective suggests that appropriate managerial behavior in a given situation depends on, or is contingent on, unique elements in that situation. POINTS: 1 DIFFICULTY: Moderate QUESTION TY Multiple Choice PE: Copyright Cengage Learning. Powered by Cognero.
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HAS VARIABL False ES: LEARNING O LO1.6 - Discuss the key contemporary management perspectives BJECTIVES: represented by the systems and contingency perspectives. ACCREDITIN BUSPROG: Reflective Thinking G STANDARD S: TOPICS: 1-6 Contemporary Management Perspectives KEYWORDS: Bloom's: Apply DATE CREAT 4/7/2025 1:58 AM ED: DATE MODIFI 4/7/2025 2:07 AM ED: 89. Which management perspective emphasizes that effective managerial behavior depends on unique elements of a given situation? a. Behavioral management perspective b. Quantitative management perspective c. Systems perspective d. Contingency perspective ANSWER: d RATIONALE: The contingency perspective suggests that appropriate managerial behavior in a given situation depends on, or is contingent on, unique elements in that situation. POINTS: 1 DIFFICULTY: Easy QUESTION TY Multiple Choice PE: HAS VARIABL False ES: LEARNING O LO1.6 - Discuss the key contemporary management perspectives BJECTIVES: represented by the systems and contingency perspectives. ACCREDITIN BUSPROG: Analytic G STANDARD S: TOPICS: 1-6 Contemporary Management Perspectives KEYWORDS: Bloom's: Remember DATE CREAT 4/7/2025 1:58 AM ED: DATE MODIFI 4/7/2025 2:07 AM ED: 90. In the systems perspective, which concept emphasizes the importance of working together in a cooperative and coordinated fashion? a. Synergy b. Entropy c. Contingenc y Copyright Cengage Learning. Powered by Cognero.
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d. Diversity ANSWER: a RATIONALE: In the systems perspective, synergy suggests that organizational units (or subsystems) may often be more successful working together than working alone. POINTS: 1 DIFFICULTY: Easy QUESTION TY Multiple Choice PE: HAS VARIABL False ES: LEARNING O LO1.6 - Discuss the key contemporary management perspectives BJECTIVES: represented by the systems and contingency perspectives. ACCREDITIN BUSPROG: Analytic G STANDARD S: TOPICS: 1-6 Contemporary Management Perspectives KEYWORDS: Bloom's: Remember DATE CREAT 4/7/2025 1:58 AM ED: DATE MODIFI 4/7/2025 2:07 AM ED: 91. A primary objective of management, from a systems perspective, is to continually reenergize the organization to avoid a. reciprocity. b. collaboration. c. diversity. d. entropy. ANSWER: d RATIONALE: A primary objective of management, from a systems perspective, is to continually reenergize the organization to avoid entropy. POINTS: 1 DIFFICULTY: Easy QUESTION TYP Multiple Choice E: HAS VARIABLES False : LEARNING OBJ LO1.6 - Discuss the key contemporary management perspectives ECTIVES: represented by the systems and contingency perspectives. ACCREDITING S BUSPROG: Analytic TANDARDS: TOPICS: 1-6 Contemporary Management Perspectives KEYWORDS: Bloom's: Remember DATE CREATED 4/7/2025 1:58 AM : DATE MODIFIED 4/7/2025 2:07 AM : Copyright Cengage Learning. Powered by Cognero.
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92. Which perspective states that effective managerial behavior in one situation cannot always be generalized to other situations? a. The behavioral management b. Scientific management c. The contingency perspective d. Administrative management ANSWER: c RATIONALE: The contingency perspective suggests that appropriate managerial behavior in a given situation depends on, or is contingent on, unique elements in that situation. Stated differently, effective managerial behavior in one situation cannot always be generalized to other situations. POINTS: 1 DIFFICULTY: Easy QUESTION TY Multiple Choice PE: HAS VARIABL False ES: LEARNING O LO1.6 - Discuss the key contemporary management perspectives BJECTIVES: represented by the systems and contingency perspectives. ACCREDITIN BUSPROG: Analytic G STANDARD S: TOPICS: 1-6 Contemporary Management Perspectives KEYWORDS: Bloom's: Remember DATE CREAT 4/7/2025 1:58 AM ED: DATE MODIFI 4/7/2025 2:07 AM ED: 93. Which of the following statements about the contingency perspective is true? a. It states that the organizations that are not influenced by their external environments tend to be more successful than others. b.It states that effective managerial behavior in one situation cannot always be generalized to other situations. c. It states that all employees tend to perform better when they are promised higher incentives. d.It states that the behavior of employees at work is not influenced by social processes. ANSWER: b RATIONALE: The contingency perspective suggests that universal theories cannot be applied to organizations because each organization is unique. Stated differently, effective managerial behavior in one situation cannot always be generalized to other situations. POINTS: 1 DIFFICULTY: Moderate QUESTION TY Multiple Choice PE: HAS VARIABL False Copyright Cengage Learning. Powered by Cognero.
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ES: LEARNING O LO1.6 - Discuss the key contemporary management perspectives BJECTIVES: represented by the systems and contingency perspectives. ACCREDITIN BUSPROG: Analytic G STANDARD S: TOPICS: 1-6 Contemporary Management Perspectives KEYWORDS: Bloom's: Understand DATE CREAT 4/7/2025 1:58 AM ED: DATE MODIFI 4/7/2025 2:07 AM ED: 94. A new CEO of a startup initially focuses on micromanaging daily operations to ensure the company meets its shortterm goals. As the company expands and hires experienced department heads, the CEO shifts to focusing on strategic planning and empowering the management team to handle day-to-day decisions. Which management perspective best explains this change in leadership approach? a. Classical perspective b. Behavioral perspective c. Contingency perspective d. Quantitative perspective ANSWER: c RATIONALE: The contingency perspective suggests that effective managerial behavior depends on unique elements in a given situation. The CEO's shift from hands-on management to strategic leadership reflects adapting their approach to suit the company's evolving needs, aligning with the contingency perspective. This contrasts with universal theories that propose a single best way to manage in all situations. POINTS: 1 DIFFICULTY: Moderate QUESTION TY Multiple Choice PE: HAS VARIABL False ES: LEARNING O LO1.6 - Discuss the key contemporary management perspectives BJECTIVES: represented by the systems and contingency perspectives. ACCREDITIN BUSPROG: Analytic G STANDARD S: TOPICS: 1-6 Contemporary Management Perspectives KEYWORDS: Bloom's: Understand DATE CREAT 4/7/2025 1:58 AM ED: DATE MODIFI 4/7/2025 2:07 AM ED:
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95. A tech company is expanding rapidly and experiencing challenges in retaining top talent due to increased competition and changing employee expectations. To address this, the company introduces a mentorship program, promotes diversity and inclusion initiatives, and invests in employee development through online learning platforms. What contemporary management challenge is the company primarily addressing? a. Managing workforce diversity b. Adapting to technological advancements c. Employee engagement and retention d. Globalization of business operations ANSWER: c RATIONALE: Employee engagement and retention are critical contemporary management challenges. By implementing mentorship programs, promoting diversity, and investing in professional development, the company is creating opportunities to engage employees, foster loyalty, and reduce turnover in a competitive job market. POINTS: 1 DIFFICULTY: Moderate QUESTION TY Multiple Choice PE: HAS VARIABL False ES: LEARNING O LO1.7 - Identify the major challenges and opportunities faced by BJECTIVES: managers today. ACCREDITIN BUSPROG: Analytic G STANDARD S: TOPICS: 1-7 Contemporary Management Issues and Challenges KEYWORDS: Bloom's: Apply DATE CREAT 4/7/2025 1:58 AM ED: DATE MODIFI 4/7/2025 2:07 AM ED: 96. Which of the following is a significant challenge managers face in today’s organizations? a. Decreasing importance of quality b. Declining workforce diversity c. Globalization d. Increasing emphasis on long-term employee loyalty ANSWER: c RATIONALE: Globalization is highlighted as a significant contemporary challenge, along with ethics, quality, and workforce diversity. The other options either contradict the text or do not reflect current challenges. POINTS: 1 DIFFICULTY: Moderate QUESTION TY Multiple Choice PE: HAS VARIABL False ES: Copyright Cengage Learning. Powered by Cognero.
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LEARNING O LO1.7 - Identify the major challenges and opportunities faced by BJECTIVES: managers today. ACCREDITIN BUSPROG: Analytic G STANDARD S: TOPICS: 1-7 Contemporary Management Issues and Challenges KEYWORDS: Bloom's: Remember DATE CREAT 4/7/2025 1:58 AM ED: DATE MODIFI 4/7/2025 2:07 AM ED: 97. Why has diversity become both an opportunity and a challenge for managers in today’s organizations? a. Managers must now ensure that all employees conform to a single organizational culture management. b.Workforce diversity enhances creativity but requires flexibility to address varying employee needs. c. Organizations must focus solely on demographic representation, ignoring other aspects of diversity. d.Younger generations entering the workforce value uniformity over individuality, complicating diversity management. ANSWER: b RATIONALE: Diversity contributes to innovation and creativity, but managing it effectively involves accommodating a wide range of lifestyles, preferences, and work styles. POINTS: 1 DIFFICULTY: Moderate QUESTION TY Multiple Choice PE: HAS VARIABL False ES: LEARNING O LO1.7 - Identify the major challenges and opportunities faced by BJECTIVES: managers today. ACCREDITIN BUSPROG: Analytic G STANDARD S: TOPICS: 1-7 Contemporary Management Issues and Challenges KEYWORDS: Bloom's: Understand DATE CREAT 4/7/2025 1:58 AM ED: DATE MODIFI 4/7/2025 2:07 AM ED: 98. A manager at a company has noticed a growing trend of employees requesting flexible work schedules and remote work options. How should the manager apply modern management theories to address this challenge effectively? a. Refuse the requests to maintain company uniformity and traditional working hours. b.Implement a one-size-fits-all approach that limits flexibility across departments. c. Offer flexible work schedules and remote work options while ensuring clear communication and performance expectations. Copyright Cengage Learning. Powered by Cognero.
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d.Ignore employee concerns and continue with the traditional work schedule as it has always been. ANSWER: c RATIONALE: Modern management theories, such as contingency theory and human relations theory, emphasize adaptability and the importance of considering employee needs to maintain productivity and satisfaction. By offering flexibility, the manager acknowledges changing workplace trends and supports employee well-being. Ensuring clear communication and setting performance expectations helps maintain accountability and align employees' work with organizational goals. POINTS: 1 DIFFICULTY: Moderate QUESTION TY Multiple Choice PE: HAS VARIABL False ES: LEARNING O LO1.7 - Identify the major challenges and opportunities faced by BJECTIVES: managers today. ACCREDITIN BUSPROG: Analytic G STANDARD S: TOPICS: 1-7 Contemporary Management Issues and Challenges KEYWORDS: Bloom's: Apply DATE CREAT 4/7/2025 1:58 AM ED: DATE MODIFI 4/7/2025 2:07 AM ED: 99. Which of the following statements best reflects contemporary management trends? a. More and more organizations are using quality as a basis for competition. b.The service sector of the economy has steadily declined. c. Younger people entering the workforce over the past 20 to 30 years are more devoted to work and more willing to adapt. d.The emphasis on business ethics has declined. ANSWER: a RATIONALE: Quality is an important issue for several reasons. More and more organizations are using quality as a basis for competition. POINTS: 1 DIFFICULTY: Moderate QUESTION TYP Multiple Choice E: HAS VARIABLES False : LEARNING OBJE LO1.7 - Identify the major challenges and opportunities faced by CTIVES: managers today. ACCREDITING S BUSPROG: Analytic TANDARDS: TOPICS: 1-7 Contemporary Management Issues and Challenges KEYWORDS: Bloom's: Understand Copyright Cengage Learning. Powered by Cognero.
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DATE CREATED: 4/7/2025 1:58 AM DATE MODIFIED 4/7/2025 2:07 AM : 100. Improving the quality of products and services tends to increase a. inertia. b. entropy. c. latency. d. productivity. ANSWER: d RATIONALE: Improving quality tends to increase productivity because making higher-quality products generally results in less waste and rework. POINTS: 1 DIFFICULTY: Moderate QUESTION TYP Multiple Choice E: HAS VARIABLE False S: LEARNING OBJ LO1.7 - Identify the major challenges and opportunities faced by ECTIVES: managers today. ACCREDITING BUSPROG: Analytic STANDARDS: TOPICS: 1-7 Contemporary Management Issues and Challenges KEYWORDS: Bloom's: Understand DATE CREATED 4/7/2025 1:58 AM : DATE MODIFIE 4/7/2025 2:07 AM D: 101. What role does globalization play as a challenge for managers in contemporary organizations? a. It simplifies decision-making processes due to uniform business environments. b. It presents unique challenges due to differing cultural, national, and behavioral processes across regions. c. It decreases the importance of ethics and corporate governance. d. It leads to uniform work norms and expectations across the globe. ANSWER: b RATIONALE: Globalization as a challenge due to the variation in cultural values, work norms, and national business practices. Understanding these differences is crucial for managers to lead effectively in a global economy. POINTS: 1 DIFFICULTY: Easy QUESTION TY Multiple Choice PE: HAS VARIABL False ES: LEARNING O LO1.7 - Identify the major challenges and opportunities faced by BJECTIVES: managers today. Copyright Cengage Learning. Powered by Cognero.
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ACCREDITIN BUSPROG: Analytic G STANDARD S: TOPICS: 1-7 Contemporary Management Issues and Challenges KEYWORDS: Bloom's: Understand DATE CREAT 4/7/2025 1:58 AM ED: DATE MODIFI 4/7/2025 2:07 AM ED: 102. Ramkumar is the head of human resources at a large firm. For the past few years, the firm has had a difficult time hiring and retaining employees. What can Ramkumar do to better attract and retain today's workers? a. Provide new and different incentives. b. Use groups to keep people motivated and interested in work. c. Build a large corporate campus to foster a sense of community. d. Eliminate their presence on social media. ANSWER: a RATIONALE: Managers are increasingly faced with the challenge of, first, creating an environment that will be attractive to today’s worker and, second, addressing the challenge of providing new and different incentives to keep people motivated and interested in their work. They must build enough flexibility into the organization to accommodate an ever-changing set of lifestyles and preferences. POINTS: 1 DIFFICULTY: Challenging QUESTION TY Multiple Choice PE: HAS VARIABL False ES: LEARNING O LO1.7 - Identify the major challenges and opportunities faced by BJECTIVES: managers today. ACCREDITIN BUSPROG: Analytic G STANDARD S: TOPICS: 1-7 Contemporary Management Issues and Challenges KEYWORDS: Bloom's: Apply DATE CREAT 4/7/2025 1:58 AM ED: DATE MODIFI 4/7/2025 2:07 AM ED: 103. Ugar is a manager who likes change. When people become complacent, Ugar tries to shake things up to reenergize them. How does Ugar likely see change management? a. As a cause for alarm b. As a motivational tool c. As an improvement on reputation d. As an opportunity ANSWER: d Copyright Cengage Learning. Powered by Cognero.
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RATIONALE:
An organization that fails to monitor its environment and to change to keep pace with that environment is doomed to failure. But more and more managers are seeing change as an opportunity, not a cause for alarm. Indeed, some managers think that if things get too calm in an organization and people start to become complacent, they should shake things up to get everyone energized. POINTS: 1 DIFFICULTY: Challenging QUESTION TY Multiple Choice PE: HAS VARIABL False ES: LEARNING O LO1.7 - Identify the major challenges and opportunities faced by BJECTIVES: managers today. ACCREDITIN BUSPROG: Analytic G STANDARD S: TOPICS: 1-7 Contemporary Management Issues and Challenges KEYWORDS: Bloom's: Apply DATE CREAT 4/7/2025 1:58 AM ED: DATE MODIFI 4/7/2025 2:07 AM ED: 104. Teresita has several open positions at their firm. What could Teresita's firm offer Millennial candidates to attract them to the firm? a. Flexibility in work arrangements b. Structure c. Long-term opportunity d. Strong corporate identity ANSWER: a RATIONALE: Generation X, Generation Y, Generation Z, and Millennials, as these groups are called, tend to be less devoted to long-term career prospects and less willing to adapt to a corporate mindset that stresses conformity and uniformity. Instead, they often seek work in smaller, more entrepreneurial firms that allow flexibility and individuality. POINTS: 1 DIFFICULTY: Challenging QUESTION TY Multiple Choice PE: HAS VARIABL False ES: LEARNING O LO1.7 - Identify the major challenges and opportunities faced by BJECTIVES: managers today. ACCREDITIN BUSPROG: Analytic G STANDARD S: TOPICS: 1-7 Contemporary Management Issues and Challenges Copyright Cengage Learning. Powered by Cognero.
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KEYWORDS: Bloom's: Apply DATE CREAT 4/7/2025 1:58 AM ED: DATE MODIFI 4/7/2025 2:07 AM ED: 105. What is the term that describes differences among people? a. Diversity b. Synergy c. Culture d. Ethics ANSWER: a RATIONALE: The term diversity refers to differences among people. Diversity may be reflected along numerous dimensions, but most managers tend to focus on age, gender, ethnicity, and physical abilities and disabilities. POINTS: 1 DIFFICULTY: Moderate QUESTION TY Multiple Choice PE: HAS VARIABL False ES: LEARNING O LO1.7 - Identify the major challenges and opportunities faced by BJECTIVES: managers today. ACCREDITIN BUSPROG: Analytic G STANDARD S: TOPICS: 1-7 Contemporary Management Issues and Challenges KEYWORDS: Bloom's: Remember DATE CREAT 4/7/2025 1:58 AM ED: DATE MODIFI 4/8/2025 1:48 AM ED: 106. What is often at the center of debates on ethics and social responsibility? a. Norms b. Corporate governance c. Quality d. Service ANSWER: b RATIONALE: A management challenge that has taken on renewed importance is ethics and social responsibility and their relationship to corporate governance. Unfortunately, business scandals involving unethical conduct have become almost commonplace today. The proper framework for corporate governance is often at the center of these debates and discussions. POINTS: 1 DIFFICULTY: Moderate QUESTION TY Multiple Choice Copyright Cengage Learning. Powered by Cognero.
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PE: HAS VARIABL False ES: LEARNING O LO1.7 - Identify the major challenges and opportunities faced by BJECTIVES: managers today. ACCREDITIN BUSPROG: Analytic G STANDARD S: TOPICS: 1-7 Contemporary Management Issues and Challenges KEYWORDS: Bloom's: Remember DATE CREAT 4/7/2025 1:58 AM ED: DATE MODIFI 4/7/2025 2:07 AM ED: 107. Which of the following influences patterns of work-related behavior and attitudes toward work? a. Norms b. Organizational configuration c. Quality d. Social responsibility ANSWER: a RATIONALE: Values, symbols, and beliefs differ sharply among cultures. Different work norms and the role that work plays in a person’s life, for example, influence patterns of both work-related behavior and attitudes toward work. POINTS: 1 DIFFICULTY: Moderate QUESTION TY Multiple Choice PE: HAS VARIABL False ES: LEARNING O LO1.7 - Identify the major challenges and opportunities faced by BJECTIVES: managers today. ACCREDITIN BUSPROG: Analytic G STANDARD S: TOPICS: 1-7 Contemporary Management Issues and Challenges KEYWORDS: Bloom's: Remember DATE CREAT 4/7/2025 1:58 AM ED: DATE MODIFI 4/7/2025 2:07 AM ED: 108. Describe the four management functions. ANSWER: Regardless of level or area, management involves the four basic functions of planning and decision making, organizing, leading, and controlling. Planning and Decision Making: In its simplest form, planning means setting an organization’s goals and deciding how best to achieve them. Decision making, a Copyright Cengage Learning. Powered by Cognero.
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part of the planning process, involves selecting a course of action from a set of alternatives. Planning and decision making help managers maintain their effectiveness by serving as guides for their future activities. In other words, the organization’s goals and plans clearly help managers know how to allocate their time and resources. Organizing: Once a manager has set goals and developed a workable plan, their next management function is to organize people and the other resources necessary to carry out the plan. Specifically, organizing involves determining how activities and resources are to be grouped. Leading: The third basic managerial function is leading. Some people consider leading to be both the most important and the most challenging of all managerial activities. Leading is the set of processes used to get members of the organization to work together to further the interests of the organization. Controlling: The final phase of the management process is controlling or monitoring the organization’s progress toward its goals. As the organization moves toward its goals, managers must monitor progress to ensure that it is performing in such a way as to arrive at its “destination” at the appointed time. POINTS: 1 DIFFICULTY: Easy QUESTION TY Subjective Short Answer PE: HAS VARIABL False ES: STUDENT EN Basic TRY MODE: LEARNING O LO1.2 - Explain the four basic management functions. BJECTIVES: ACCREDITIN BUSPROG: Analytic G STANDARD S: TOPICS: 1-2 Basic Management Functions KEYWORDS: Bloom's: Remember DATE CREAT 4/7/2025 2:00 AM ED: DATE MODIFI 4/7/2025 2:07 AM ED: 109. Why do managers study management history and theory? ANSWER: In reality, both theory and history are important to all managers today. A theory is simply a conceptual framework for organizing knowledge and providing a blueprint for action. Although some theories seem abstract and irrelevant, others appear very simple and practical. Management theories, which are used to build organizations and guide them toward their goals, are grounded in reality. Practically any organization that uses assembly lines is drawing on scientific management. Many organizations use the behavioral perspective to improve employee satisfaction and motivation. And naming a large company that does not use one or more techniques from the quantitative management perspective would be difficult. Copyright Cengage Learning. Powered by Cognero.
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Awareness and understanding of important historical developments are also important to contemporary managers. Understanding the historical context of management provides a sense of heritage and can help managers avoid the mistakes of others. Most courses in U.S. history devote time to business and economic developments in this country, including the Industrial Revolution, the early labor movement, and the Great Depression, and to captains of U.S. industry such as Cornelius Vanderbilt (railroads), John D. Rockefeller (oil), and Andrew Carnegie (steel). The contributions of those and other industrialists left a profound imprint on contemporary culture. Many managers are also realizing that they can benefit from a greater understanding of history in general. POINTS: 1 DIFFICULTY: Moderate QUESTION TY Subjective Short Answer PE: HAS VARIABL False ES: STUDENT EN Basic TRY MODE: LEARNING O LO1.4 - Explain the importance of history and theory to managers. BJECTIVES: ACCREDITIN BUSPROG: Analytic G STANDARD S: TOPICS: 1-4 The Importance of Theory and History KEYWORDS: Bloom's: Understand DATE CREAT 4/7/2025 2:01 AM ED: DATE MODIFI 4/7/2025 2:07 AM ED: 110. Discuss the Hawthorne studies in terms of how they were conducted and what the important results were to management practices. ANSWER: Although Hugo Münsterberg and Mary Parker Follett made major contributions to the development of the behavioral approach to management, its primary catalyst was a series of studies conducted near Chicago at Western Electric’s Hawthorne plant between 1927 and 1932. The research, originally sponsored by General Electric, was conducted by Elton Mayo and his associates. Mayo was a faculty member and consultant at Harvard. The first study involved manipulating illumination for one group of workers and comparing their subsequent productivity with the productivity of another group whose illumination was not changed. Surprisingly, when illumination was increased for the experimental group, productivity went up in both groups. Productivity continued to increase in both groups, even when the lighting for the experimental group was decreased. Not until the lighting was reduced to the level of moonlight did productivity begin to decline. Another experiment established a piecework incentive pay plan for a group of nine men assembling terminal banks for telephone exchanges. Mayo and his associates found that the group itself informally established an acceptable level of output for its members. Workers who overproduced were branded rate busters, and who underproduced were labeled chiselers. To be accepted by the group, workers produced at the accepted level. As they approached this acceptable level of output, workers Copyright Cengage Learning. Powered by Cognero.
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