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TEST ITEM FILE Dina Mikhael CDI College

Administrative and Clinical Procedures for the Canadian Health Professional 5th Edition Valerie D. Thompson Conestoga Institute of Technology and Advanced Learning

Toronto

Copyright © 2022 Pearson Canada Inc. Pearson Canada. All rights reserved. This work is protected by Canadian copyright laws and is provided solely for the use of instructors in teaching their courses and assessing student learning. Dissemination or sale of any part of this work (including on the Internet) will destroy the integrity of the work and is not permitted. The copyright holder grants permission to instructors who have adopted Administrative and Clinical Procedures for the Canadian Health Professional, 5th edition, by Valerie D. Thompson to post this material online only if the use of the website is restricted by access codes to students in the instructor’s class that is using the textbook and provided the reproduced material bears this copyright notice.

TABLE OF CONTENTS Chapter 1

The Administrative Health Professional (AHP)

........................................................ 1-1

Chapter 2

Health and the Individual

Chapter 3

Culture and Health

Chapter 4

The Canadian Health Care System

.............................................................................4.1

Chapter 5

Standards and Safety in Health Care

...........................................................................5.1

Chapter 6

Diagnostic Tests

..........................................................................................................6.1

Chapter 7

Pharmacology

..............................................................................................................7.1

Chapter 8

Communication in the Health Office

Chapter 9

Patient Registration and Scheduling Appointments

Chapter 10

Health Care Plans

......................................................................................................10.1

Chapter 11

The Billing Process

...................................................................................................11.1

Chapter 12

Claims Submission

.....................................................................................................12.1

Chapter 13

Health Information Management

Chapter 14

The Hospital Setting

Chapter 15

Hospital Documents and Procedures

Chapter 16

Doctor’s Orders: Procedures and Process

Chapter 17

Intravenous Therapy

Chapter 18

Patient Nutrition

Chapter 19

Digestion and Excretion

Chapter 20

The Cardiorespiratory Systems

Chapter 21

Rest and Activity

............................................................................................2.1

......................................................................................................3.1

..........................................................................8.1 ....................................................9.1

..............................................................................13.1

..................................................................................................14.1 ........................................................................15.1 .................................................................16.1

.................................................................................................17.1

........................................................................................................18.1 ............................................................................................19.1 .................................................................................20.1

.......................................................................................................21.1

Chapter 1 Test Item File

Thompson, 5e

Chapter 1: The Administrative Health Professional (AHP) Multiple-Choice Questions: 1) Which of the following is an example of core competence skill that the AHP should have? A) professionalism B) flexibility C) computer literacy D) empathy Answer: C Diff: 1 Skill: Recall Learning Objective: LO2 2) Which of the following is a clinical responsibility of the AHP? A) assisting with physical examination B) typing and keyboarding C) scheduling appointment D) answering the phone Answer: A Diff: 1 Skill: Recall Learning Objective: LO5 3) Which of the following is an example of an attribute that the AHP should have? A) communication skills B) flexibility C) computer literacy D) knowledge of healthcare terminology Answer: B Diff: 1 Skill: Recall Learning Objective: LO2 4) Which of the following is the best definition of autonomy? A) A moral claim. B) A moral obligation. C) A set of guidelines for ethical conduct. D) A person’s right for self-determination. Answer: D Diff: 1 Skill: Recall Learning Objective: LO3

Chapter 1 Test Item File

Thompson, 5e

5) Which of the following reflects the importance of analytical thinking as an attribute of the AHP? A) It opens the door to proper problem solving. B) It eliminates extended wait times in the office. C) It reduces stress. D) It gives a professional impression. Answer: A Diff: 2 Skill: Applied Learning Objective: LO2 6) Which of the following attributes is very important for a successful appointment schedule? A) calm demeanor B) ethical attitude C) good judgment D) sense of responsibility Answer: C Diff: 2 Skill: Applied Learning Objective: LO2 7) If your shift at the hospital ends at 1700 hours. This means ________. A) 6:00 p.m. B) 5:00 p.m. C) 4:00 p.m. D) 6:00 a.m. Answer: B Diff: 2 Skill: Applied Learning Objective: LO6 8) Which of the following is one of the goals of the professional organizations? A) They offer their members resources, learning materials, and continuing education. B) They pay their members travel expenses. C) They offer all their members a practice license. D) They pay a regular salary to all their members. Answer: A Diff: 2 Skill: Recall Learning Objective: LO8

Chapter 1 Test Item File

Thompson, 5e

9) Which of the following is the best definition of morals? A) A moral obligation. B) A moral, legal, cultural, or traditional claim. C) The beliefs that guide the person’s behavior or conduct. D) What the person believes to be right and wrong. Answer: D Diff: 2 Skill: Recall Learning Objective: LO3 10) When making an ethical decision, health professionals should A) focus on their personal opinions. B) consider only the feelings and the emotions of the people involved. C) gather relevant information from all available resources. D) ignore the ethical principles. Answer: C Diff: 2 Skill: Applied Learning Objective: LO4 11) Which of the following ethical theories dictate that what is morally right or wrong is determined by the outcome of an action? A) duty ethics theory B) utilitarian theory C) virtue theory D) deontology Answer: B Diff: 2 Skill: Recall Learning Objective: LO3 12) Which of the following is the best description of the medical transcriptionist? A) The person who manages the administrative and communication needs of a patient-care unit. B) The person who examines and prescribes medications to the patients. C) The person who produces and edits the medical reports, records, and patient-care information. D) The person who dispenses medications and gives instructions to the patients. Answer: C Diff: 2 Skill: Recall Learning Objective: LO1

Chapter 1 Test Item File

Thompson, 5e

13) Professional dress code in health care includes A) wearing dangling earrings. B) wearing shorts and T-shirts. C) wearing fragrance. D) wearing neat and clean clothes. Answer: D Diff: 2 Skill: Applied Learning Objective: LO2 14) Which of the following is the explanation of scope of practice? A) Working as a team to solve a problem. B) Setting work related priorities to get the job done. C) Working within the boundaries of the job description. D) Setting boundaries between you and the rest of the healthcare team. Answer: C Diff: 2 Skill: Applied Learning Objective: LO1 15) Which of the following is an administrative duty of the AHP? A) maintain confidentiality B) sanitizing instruments C) testing urine with dipsticks D) entering history onto EHR Answer: A Diff: 1 Skill: Recall Learning Objective: LO5 16) Your resume should be A) written using font 16-18. B) printed on colored papers. C) concise, organized, and clear. D) two to three double-sided pages long. Answer: C Diff: 1 Skill: Applied Learning Objective: LO7

Chapter 1 Test Item File

Thompson, 5e

17) Which of the following is the best description of ethical principle justice? A) benefiting others B) honesty and truthfulness C) meeting the reasonable expectation of others D) fair treatment for all clients Answer: D Diff: 2 Skill: Recall Learning Objective: LO3 18) Which of the following will be the best application of the term triage in relation to schedule appointments? A) Booking appointments based on patient preference. B) Prioritizing appointments based on health concerns. C) Ensuring a continuous flow of clients in the office. D) Reducing client wait time for their appointments. Answer: B Diff: 2 Skill: Applied Learning Objective: LO2 19) Which of the following ethical principles is denied when a patient is forced to receive a treatment? A) Veracity B) Fidelity C) Beneficence D) Autonomy Answer: D Diff: 2 Skill: Recall Learning Objective: LO3 20) Which of the following attributes does the AHP need to deal with clients from different cultures and different beliefs? A) calm demeanor B) sense of responsibility C) tolerance D) flexibility Answer: C Diff: 2 Skill: Applied Learning Objective: LO2

Chapter 1 Test Item File

Thompson, 5e

True/False Questions: 1) Duty ethics theory is based on the belief that a person must act according to their duty regardless of the consequences. Answer: TRUE Diff: 1 Skill: Recall Learning Objective: LO3 2) Educating patients is one of the administrative responsibilities of the AHP. Answer: FALSE Diff: 1 Skill: Recall Learning Objective: LO5 3) Health office administration is a regulated profession. Answer: FALSE Diff: 1 Skill: Recall Learning Objective: LO6 4) Networking and cold calling are important in job search. Answer: TRUE Diff: 1 Skill: Recall Learning Objective: LO7 5) The ethical principle of fidelity refers to meeting the reasonable expectation of others. Answer: TRUE Diff: 1 Skill: Recall Learning Objective: LO3 6) Values are what a person believes to be right and wrong. Answer: FALSE Diff: 1 Skill: Recall Learning Objective: LO3 7) A preceptor is a mentor who guides and supervises a student throughout a workplace experience. Answer: TRUE Diff: 1 Skill: Recall Learning Objective: LO8 1-6 Copyright © 2022 Pearson Canada Inc.

Chapter 1 Test Item File

Thompson, 5e

8) The AHP is considered part of the allied health care. Answer: TRUE Diff: 2 Skill: Recall Learning Objective: LO1 9) It is NOT important to know a new technology in the workplace if you are able to do your work with the old one. Answer: FALSE Diff: 2 Skill: Applied Learning Objective: LO2 10) The first step in making an ethical decision is to determine the ethical approach. Answer: FALSE Diff: 1 Skill: Recall Learning Objective: LO4 Essay Questions: 1) List five places an AHP can find employment. If you could choose one of them to work at, which one would it be and why? Answer: Answers will vary. Diff: 1 Skill: Recall Learning Objective: LO1 2) Explain why professional appearance is very important for the AHP. Answer: Answers will vary. Diff: 2 Skill: Applied Learning Objective: LO2

Chapter 2 Test Item File

Thompson, 5e

Chapter 2: Health and the Individual Multiple-Choice Questions: 1) Which of the following wellness dimensions recognizes one's own strengths and weaknesses? A) physical B) spiritual C) emotional D) social Answer: C Diff: 1 Skill: Recall Learning Objective: LO2 2) Which of the following behaviors will help the person to achieve environmental wellness? A) Recycling and taking steps to reduce global warming. B) Making healthy choices related to diet and exercise. C) Managing stress appropriately and adjusting to changes. D) Having a reasonable and predictable income. Answer: A Diff: 1 Skill: Applied Learning Objective: LO2 3) Which of the following is the leading cause of disability in Canada? A) diabetes B) mental illness C) cardiovascular diseases D) respiratory diseases Answer: B Diff: 1 Skill: Recall Learning Objective: LO3 4) Negative treatment outcome can be caused by A) limited access to primary care physicians. B) shortage of healthcare professionals working in LTC. C) the high cost of prescribed medications. D) long wait times between diagnosis and treatment. Answer: D Diff: 1 Skill: Recall Learning Objective: LO3

Chapter 2 Test Item File

Thompson, 5e

5) Which of the following is the best description of spiritual wellness? A) A belief in a higher power. B) Self-acceptance and self-confidence. C) Having the ability to interact with others. D) Making healthy choices regarding diet and exercise. Answer: A Diff: 2 Skill: Applied Learning Objective: LO2 6) Which of the following health concerns had been reduced by the establishment of supervised injection sites? A) medical assistance in dying B) aging population C) opioid crisis D) antibiotic-resistance organisms Answer: C Diff: 1 Skill: Recall Learning Objective: LO3 7) The second leading cause of death in Canada is: A) cancer B) cardiovascular diseases C) diabetes D) depression Answer: B Diff: 1 Skill: Recall Learning Objective: LO3 8) Which of the following definitions best describes social wellness? A) The ability to connect and relate to others. B) The cognitive ability to determine what is right and what is wrong. C) Having adequate income to support oneself and the family. D) A belief in a higher power. Answer: A Diff: 2 Skill: Applied Learning Objective: LO2

Chapter 2 Test Item File

Thompson, 5e

9) Which of the following is a true statement about the health-wellness continuum? A) People in the middle of the continuum are the healthiest. B) The person’s acceptance of their health status does not affect their placement on the continuum. C) People with serious chronic diseases are moving towards the right end of the continuum. D) It illustrates how a person’s health status is constantly changing. Answer: D Diff: 2 Skill: Applied Learning Objective: LO4 10) John realized that he is not feeling well but carried on with his normal activities. Which stage of illness response is John at? A) preliminary phase B) acknowledgement phase C) action phase D) resolution phase Answer: A Diff: 2 Skill: Applied Learning Objective: LO4 11) Angela called her family doctor to book an appointment as she was suffering from abdominal pain over the last two weeks. Which stage of illness response is Angela at? A) preliminary phase B) acknowledgement phase C) action phase D) resolution phase Answer: C Diff: 2 Skill: Applied Learning Objective: LO4 12) What can the administrative health professional do to help the family members of the sick person when they become frustrated and angry? A) The AHP should not tolerate the angry clients. B) The AHP should stay calm and maintain an empathetic manner. C) The AHP should ask the family members to stay away from the sick person. D) The AHP should not deal with the family members at all. Answer: B Diff: 2 Skill: Applied Learning Objective: LO5

Chapter 2 Test Item File

Thompson, 5e

13) What can the administrative health professional do to preserve the privacy of the patient? A) Let the nurse know if the patient requires quiet time. B) Open the curtains during the medical examination. C) Keep the door open while the nurse is taking care of the patient. D) Ask the patient about their information in front of the rest of the patients. Answer: A Diff: 2 Skill: Applied Learning Objective: LO6 14) Rod realized that he had to change his lifestyle after he had an open-heart surgery last month. What stage of illness response is Rod at? A) preliminary phase B) action phase C) acknowledgment phase D) resolution phase Answer: D Diff: 2 Skill: Applied Learning Objective: LO4 15) Mr. Boran had a bad car accident. He was admitted to the ICU, and he is hanging between life and death. The patient’s health status is identified as: A) critical B) stable C) good D) satisfactory Answer: A Diff: 2 Skill: Applied Learning Objective: LO6 16) Which of the following is the best definition of health behavior? A) What the person knows about health. B) What the person thinks is right for their health. C) What the person does to stay healthy. D) What the person’s beliefs are regarding health. Answer: C Diff: 1 Skill: Recall Learning Objective: LO1

Chapter 2 Test Item File

Thompson, 5e

17) Which of the following can the AHP do to help the patient feel independent during hospitalization? A) Ask the patient many closed ended questions. B) Complete all the paperwork instead of the patient. C) Choose all the meals on behalf of the patient. D) Encourage and allow the patient to do all they can do for themselves. Answer: D Diff: 2 Skill: Applied Learning Objective: LO6 18) Which of the following is considered a self-imposed risk that threatens one's health and wellness? A) Making healthy food choices. B) Adopting a sedentary lifestyle. C) Taking actions to reduce air pollution. D) Establishing a work-life balance. Answer: B Diff: 1 Skill: Applied Learning Objective: LO2 19) You read the term guarded on the patient hospital chart. You know that the patient’s condition is A) good and expected to recover. B) steady and not deteriorated. C) hanging between life and death. D) volatile and can change at any time. Answer: D Diff: 1 Skill: Recall Learning Objective: LO6 20) Hospitalization is stressful for patients and their families because A) it improves the financial situation of the family. B) it maintains the social roles of the family members. C) it disrupts the privacy of the patients and their families. D) it enforces the healthy lifestyle for both the patients and their families. Answer: C Diff: 2 Skill: Recall Learning Objective: LO2

Chapter 2 Test Item File

Thompson, 5e

True/False Questions: 1) Amanda takes responsibility for her own health. She eats well, plays sports, and avoids smoking and junk food to maintain her health. Amanda has an internal locus of control. Answer: TRUE Diff: 2 Skill: Recall Learning Objective: LO1 2) Religion and culture are among the factors that affect a person’s health beliefs. Answer: TRUE Diff: 1 Skill: Recall Learning Objective: LO1 3) The concepts of health vary from one person to another. Answer: TRUE Diff: 1 Skill: Recall Learning Objective: LO2 4) Workplace satisfaction has no effect on a person’s wellness. Answer: FALSE Diff: 1 Skill: Recall Learning Objective: LO2 5) Over prescription of antibiotics is a main cause for the rise of antibiotic-resistant organisms. Answer: TRUE Diff: 1 Skill: Recall Learning Objective: LO3 6) Females are more likely to die from cancer than males. Answer: FALSE Diff: 1 Skill: Recall Learning Objective: LO3 7) The person’s response to illness is affecting their recovery but has no effect on people close to them. Answer: FALSE Diff: 1 Skill: Recall Learning Objective: LO4 2-6 Copyright © 2022 Pearson Canada Inc.

Chapter 2 Test Item File

Thompson, 5e

8) The sick role involves continuing doing the normal responsibilities and accepting care. Answer: FALSE Diff: 1 Skill: Recall Learning Objective: LO5 9) Privacy relates to how close we let others get to us physically and emotionally. Answer: TRUE Diff: 1 Skill: Recall Learning Objective: LO6 10) Hospitalization causes change in the role function for the whole family of the sick person. Answer: TRUE Diff: 1 Skill: Recall Learning Objective: LO6 Essay Questions: 1) Discuss how a person’s health beliefs influence their response to the COVID-19 virus. Answer: Answers will vary. Diff: 2 Skill: Applied Learning Objective: LO1