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Monday, June 20, 2016 • Issue 003

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Belting out the hits

PROUDLY INDEPENDENT

B U S I N E S S T I PS Advice, tips and profiles on the best local businesses p.18-19

Preparing for the worst Premier visits Warrimoo to launch new bushfire safety program ERIN MAMO

Braithwaite has no plans to stop performing p.22

More care available p.14 TV CHATTER All the latest news and gossip from the world of television p.22

chool kids will be better prepared in a bushfire emergency thanks to Premier Mike Baird, who visited Warrimoo Public School last Tuesday to launch a new NSW Rural Fire Service program. Mr Baird, along with the Minister for Emergency Services David Elliott and NSW RFS Commissioner Shane Fitzsimmons, visited the school to watch volunteers teach the program to students for the first time. “Unfortunately we are all familiar with the devastation a bushfire can cause and it’s important that communities have a plan and know exactly what they will do,” Mr Baird said. “We know the bushfires will come and what we need to do is be prepared for them.” By having a comprehensive educational bushfire safety program across primary schools, more communities will gain an understanding of their bushfire risk and know what they have to do to be prepared. As part of the three-step program which has been 18 months in the making, students will learn the information, practice in scenario-based exercises and share their knowledge with family and friends. Many RFS brigades are already working with their local school community, so the NSW RFS Guide to Working with School Communities program will support those relationships with a structured learning plan aligned with the curriculum, and encourage other schools to introduce the lessons into the classroom. Story continues on » p. 14

NSW Premier Mike Baird meeting with Warrimoo Public School students. Photo: Melinda Jane

Monday, June 20, 2016 « the blue mountains record

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the blue mountains record » Monday, June 20, 2016

Community

Classic way to raise important funds ERIN MAMO

esidents and tourists will once again have the opportunity to run or cycle through scenic bushland in the beautiful Blue Mountains National Park, to raise money for CareFlight. The annual Woodford to Glenbrook Classic is on again on June 26 and participants will travel from the scenic Oaks Fire Trail runs in Woodford to the Euroka Clearing near Glenbrook, covering a total of 25km of bushland. CareFlight Community and Engagement Coordinator, John Ebbott, said it’s an exciting event that always attracts a great number of competitors. “This event is a must for keen mountain bikers and trail runners,” he said. “Having said that you don’t have to be a professional athlete to enter.” Participants will be supported along the full length of the track by Rural Fire Service crews, providing first aid and drinks. A CareFlight doctor and St John Ambulance volunteers will also be in the area on the day if anyone needs further support. If you aren’t participating on the day but would still like to go along, there will still be plenty of things to do including face painting and balloon animal making for the kids, food stalls and displays.

The event will finish with a community fair-style reception in the picturesque Euroka Clearing. CareFlight use helicopters and jet aircraft to assist in a quick response to people of the community who need pre-hospital critical care. CareFlight care for more than 5,000 patients each year. Participants are encouraged to fundraise prior to the event to help raise as much funds as possible. Money raised by entrants will go towards the rescue helicopter service based in Westmead that caters to Sydney and the Blue Mountains and is entirely funded by donations. The arrival of the CareFlight helicopter at emergency scenes can often mean the difference between life and death, particularly when it comes to car accidents and rescues. The money will also go towards the MediSim program which trains first responders and emergency service individuals in the Blue Mountains to provide trauma response. Registration is now open for the event. It is $60 for an adult and $30 for a junior to register. This amount only covers the cost of running the event. For more information, go to ww.careflight.org/w2g.

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Monday, June 20, 2016 « the blue mountains record

On The Record

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I’m not going to stay silent on casual homophobia any longer Wayne Tunks was born and bred in western Sydney and is now a celebrated writer. He also happens to be gay. o many of us woke last Monday morning to discover the severity and magnitude of yet another mass shooting in the US, the biggest one yet. And for the gay community, the news was even worse, this was an attack in a gay club, a hate crime, aimed at gay people. While some in the media were more interested in the terrorist angle, others chose this as a moment to celebrate the death of many gay people. One US Senator produced bible quotes on Twitter, essentially justifying they had it coming for being sinners. A Tasmanian politician chose last Sunday as the day to reinforce his view that children are threatened if gay marriage is legalised. Hadn’t we been through enough? But this is nothing new for gay people, and I guess that is why we are not just upset, we are angry, angrier than we have ever been. I have experienced homophobia first hand, we all have. As the obviously gay kid going to Doonside High in the late 80s/early 90s, I received a barrage of

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hate, violence and homophobia. As a young man I had to leave a job at a video store in Greenacre because of threats against me after it was discovered I was gay. I have lost count at the amount of times I have been called the “f” or “p” word while just walking down the street. And now, after my LGBTQI brothers and sisters have been slain because of hatred, I am done with it. I am done with homophobia. And it starts with you. Ever had your Facebook page open and someone decided to write as your status, “Guess what guys, I’m gay”. Funny right? How about the meme I’ve seen where a woman sneaks a look into her husband secretly on the computer, the caption

reads, “Oh no, he’s been looking up info on the Roosters, he must be gay”. Or there’s the favourite, “Drive a Ford, you must be gay”. So from this ‘humour’, we can deduce that being gay is bad. Enough. This isn’t about political correctness, this is about people not being homophobic arses. By making your little jokes you are saying that gay people are less than you, you are teaching your children to make jokes about gay people – and guess what they will repeat in the school yard? Hatred begins at home, fear is taught from any early age. Teach your kids to accept everyone and I promise you, if you say, “That’s so gay”, be prepared to cop an earful from me. Gay people don’t want anything more than the freedom to be themselves, to love who they choose. Gay men could not donate blood to other gay men in Orlando, I can’t go donate blood tomorrow. We are constantly segregated and it is time to stop. Homophobia needs to stop, as do really bad jokes that even ‘Hey, Hey It’s Saturday’ would have rejected in the 80s! Remember, it starts with you. What’s your view? We’re always interested to know what you think of topics that appear in the Blue Mountains Record. Send an email to news@bluemountainsrecord.com.au or call us on 4722 2998.

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Two Great LocaƟons Yennora NSW 2161 Lithgow NSW 2790

News..............................................1-15 Legal Matters.............................16 Finance............................................17

Index

Business...................................18-19 Entertainment ...............20-25 Life & Style .........................26-27

Property.................................28-29 Sport ........................................30-32

Editor: Troy Dodds | troy.dodds@bluemountainsrecord.com.au @troydodds

Journalists: Erin Mamo | @erin_mamo Nathan Taylor | @natetaylor87 Kate Reid | @kate_reid6

Suite 2, 42-44 Abel Street, Jamisontown NSW 2750 P (02) 4722 2998 • F (02) 4731 6255 www.bluemountainsrecord.com.au bluemountainsrecord bluemtnsrecord

SUSAN TEMPLEMAN AND LABOR WILL INVEST AN EXTRA $27 MILLION IN MACQUARIE SCHOOLS BY 2020

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Editorial: news@bluemountainsrecord.com.au

Photographer: Melinda Jane If you have a story suggestion or news tip, email news@bluemountainsrecord.com.au Sales Manager: Simon Gould | simon.gould@bluemountainsrecord.com.au Sales Executives: Ali Elali, Andrew Harris, Linda Miller, James Miller, Katie Grasso, Chantelle Lang To receive a copy of our media kit and advertising prices, email sales@bluemountainsrecord.com.au Production Manager: Irene Adams | irene.adams@bluemountainsrecord.com.au

Published by: Western Sydney Publishing Group

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‘Flexible dam’ to help fight fires Glenbrook RFS given more help to get on top of bushfires ERIN MAMO

ember for Penrith Stuart Ayres and Minister for Emergency Services David Elliott visited Glenbrook Rural Fire Service on Friday to announce a grant for a 7,000 litre flexible water dam and new GPS technology. The dam will be used during future bushfires throughout the Blue Mountains region. Mr Ayres said this new equipment will assist firefighters in the region to undertake the important work they do. “We will continue to support our firefighters as they undertake their significant role within the community,” said Mr Ayres. Deputy Captain of Glenbrook RFS, Lindsay Williams is looking forward to receiving the flexible water dam. “The dam will be a valuable resource for the Mountains,” he said. “It will allow us to have a water supply in isolated areas where tankers and helicopters can come in and draw water from when they need it. It’s almost like a large swimming pool that can be set up and moved to different locations.” Mr Elliot said GPS will be used to track the path of a fire and for plotting hazard reduction control lines.

David Elliott and Stuart Ayres with members of Glenbrook RFS “The flexible water dam will provide the ability to set up a static water supply in any location including remote areas that can be used for both emergency and non-emergency applications such as firefighting, hazard reductions and training,” Mr Elliott said. RFS volunteers do much more than just fight fires, too. In May this year, Mr Williams and

volunteer, Mel Chapman, drove a specialised fire truck from Glenbrook to Victoria so that it could then be shipped down to Tasmania to be used in the fires in the northwest region. Mr Elliott also made special mention of the tireless work the NSW RFS volunteers have done right across the state assisting the community during the recent storm events.

Help following devastating fires The State and Federal Governments have announce disaster assistance for communities affected by the Blue Mountains bushfires of August 2015. Justice Minister Michael Keenan said assistance is being provided through the jointly funded Commonwealth-State Natural Disaster Relief and Recovery Arrangements (NDRRA), which is designed to help ease the financial burden communities bear as a result of natural disasters. “Today’s announcement demonstrates the commitment of the Australian and New South Wales governments to work together to help bushfire affected communities get back on their feet,” Mr Keenan said last Thursday. NSW Deputy Premier Troy Grant said that the assistance being provided under the NDRRA covered a broad range of support to help affected communities with their recovery. Assistance is now available in the Blue Mountains LGA, and includes: • Assistance to help eligible people whose homes or belongings have been damaged; • Assistance to help councils in the affected local government areas with the costs associated with cleaning up and restoring damaged essential public assets; • Concessional interest rate loans for small businesses, primary producers and not-for-profit organisations; • Grants to not-for-profit organisations.

the blue mountains record » Monday, June 20, 2016

Fires

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Monday, June 20, 2016 « the blue mountains record

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the blue mountains record » Monday, June 20, 2016

Federal Election 2016

Broadband back on election agenda Shorten says only Labor can be trusted to clean up NBN mess created by Federal Government DALE DRINKWATER

igh speed Internet is back as a major election issue, with Prime Minister Malcolm Turnbull and Opposition Leader Bill Shorten trading barbs on the topic last week. Mr Shorten visited western Sydney last week to announce Labor’s NBN plan, which is focused on fibre-to-the-premises delivery rather than fibre-to-the-node. Fibre-to-the-node will be phased out under a Shorten government, with work to cease when the current pipeline of construction work is completed. Design and construction of fibre-to-thepremises will then be scaled back up, with Mr Shorten promising it will not put any added pressure on the Budget. At his press conference, Mr Shorten said Prime Minister Malcolm Turnbull had “made a mess” of the NBN. “The need has never been greater for a high speed, quality National Broadband Network,” Mr Shorten said. “Only Labor can be trusted to clean up the mess.” Prime Minister Malcolm Turnbull denied that the Coalition had made a mess of the NBN roll out.

“The truth is that Labor completely mismanaged and bungled the NBN. It was a hopelessly failed project until we took over, until we put in new management and allowed them to develop a new business plan and execute it,” Mr Turnbull said. “Just in the last month the NBN connected more premises than Labor did in six years. They have no credibility on this issue.” With both parties split on which NBN delivery option is better, Nathan Brookfield, CEO of NBN and ADSL supplier Simtronic, said fibre-to-the-premises is absolutely a superior delivery method. “Fibre-to-the-node still uses the copper for the last kilometre and that’s the problem, it’s been in the ground for 50 to 60 years,” he said. Mr Brookfield said new housing developments with no current infrastructure will receive fibre-to-the-premises, capable of speeds of up to 1000 megabits. “The copper is at its maximum speed... in 10 years what are they going to do?” he asked. “In the long run the Labor Party’s plan is without a doubt more cost effective.” Labor’s plan is expected to cost the same as the Liberals, but take two years longer to roll out.

Opposition Leader Bill Shorten. Photo: Melinda Jane Shadow Communications Minister Jason Clare said Mr Turnbull’s NBN plan would not equip Australia for the jobs of the future.

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Monday, June 20, 2016 « the blue mountains record

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the blue mountains record » Monday, June 20, 2016

Community

Giving back to those in need Food that would have been thrown out is now going to people who need it most ERIN MAMO

he Winmalee Neighbourhood Centre’s food drop-off service to those in need in the Mountains can now thrive after being given a grant of $38,000 to go towards a new transportation van. Through a partnership with SecondBite and the ongoing support of Winmalee Coles, the centre has been providing food supplies to those in need throughout the Blue Mountains since November 2014, but have found it difficult lately to fit the amount of food they need to distribute, into their own cars. Recently the centre received a grant from the Environmental Protection Association which made it possible for them to purchase the large van that they picked up last week. “We are really excited about the van because it will allow us to help many vulnerable families who face financial stress on an ongoing basis in the Blue Mountains,” Manager Morna Colbran said. “We work very closely with the community and understand that sometimes all that is required is a helping hand.” Each week the centre collects left over

Winmalee Neighbourhood Centre’s new van is hard to miss food from Coles in Winmalee and distributes it to individuals and other support services like Mountains Support, which works with homeless people in the area. To date the centre has collected over 25 tonnes of food that would have otherwise gone into landfill and have been able to provide it to 400 people each month from all over the Blue Mountains. Ms Colbran is confident the on-road van

will be easy to spot with local Springwood business Lotza Designs having just completed an artwork on the side of the vehicle. “I hope the van will jog people’s memories and understand that many people in the Blue Mountains are doing it tough,” she said. Ms Colbran believes that the project really shows that a service doesn’t require

large amounts of money to make a difference in the community, but it does require perseverance and dedication. “To build strong communities it is vital that the wellbeing and health of the people is at the forefront of any project,” she said. To ensure this wonderful program is sustainable the centre is always seeking sponsors and partnerships from anyone who can help.

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Monday, June 20, 2016 « the blue mountains record

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Helping Girl Guides rebuild Car boot sale helps Winmalee-Springwood unit get back on its feet he Winmalee-Springwood Girl Guides Unit is raising much needed funds and needs your help. After being affected more than once by bushfires in the area, the Girl Guides unit is raising money to help them get back on track. In 2013, bushfires destroyed more than 50,000 hectares and over 200 homes in the area which included part of the Winmalee Girl Guides facility. “We lost our shed which contained all of the camping gear we use for the entire district. This was the second tragedy for us, losing our hall in 2001,” District Manager, Dianne Strahan said. Now the unit is holding monthly car boot sales at their Girl Guides Hall so that they can continue to provide for young girls in the community. The monthly sale officially kicked off on Sunday, June 5, with many community members coming out to show their support by purchasing crocheted items, hand made jewellery and clothes. Recently, Federal Macquarie MP Louise Markus announced if re-elected that funding would be provided to the Girl Guides unit to be used towards a new shed. “The Springwood-Winmalee Girl

Early Federal Election honours in Macquarie have gone to the Shooters, Fishers and Farmers Party, who drew first spot on the ballot paper for the July 2 poll. The party’s candidate, Jake Grizelj, will be the first name people see on their ballot paper, with nine candidates contesting Macquarie in total. Second on the ballot paper will be Australian Liberty Alliance candidate Carl Halley, followed by Labor’s Susan Templeman and sitting Liberal MP Louise Markus. The remaining candidates in order are Liz Cooper (Derryn Hinch’s Justice Party), Olya Shornikov (Liberal Democrats), Hal Jon Ginges (Animal Justice Party), Catherine Lincoln (Christian Democratic Party) and Terry Morgan (Greens). Polls open at 8am on July 2.

the blue mountains record » Monday, June 20, 2016

Ballot draw

Community

Dam wall to rise

The first car boot sale was held earlier this month Guides will receive $10,000 towards their shed and an outdoor awning which was sadly lost in the 2013 bushfires,” Ms Markus said. “I congratulate the SpringwoodWinmalee Girl Guides, the fire brigade, leaders, parents and volunteers for their ongoing mentoring and commitment to providing opportunities and encouraging local young women.”

The Springwood-Winmalee Girl Guides could also receive up to $15,000 towards installing PV solar and battery storage to help them lower electricity bills, if the Liberals win the election. The next car boot sale will be held on July 3 from 9am to 1pm at 233-243 Singles Ridge Road, Yellow Rock. Winmalee Rural Fire Service will be at the sale conducting fire safety talks.

NSW Premier Mike Baird has announced that the State Government plans to raise the wall of Sydney’s Warragamba Dam to significantly reduce the flood risk in the Hawkesbury-Nepean Valley. Raising the dam wall by 14 metres is estimated to cost $690 million and, in this week’s Budget, $58 million will be allocated to the first phase of the project. “The Hawkesbury-Nepean Valley has been identified as having the greatest flood risk in NSW, which poses a serious danger to life and property in western Sydney,” Mr Baird said. “To help keep western Sydney safe from floods we plan to raise the Warragamba Dam wall by 14 metres.”

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Monday, June 20, 2016 « the blue mountains record

Federal Election 2016

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arly voting has commenced for residents who can’t make it to a polling place on election day. Electoral Commissioner Tom Rogers said voters entitled to vote early can either vote in person at an early voting centre or by applying for a postal vote. Postal vote applications can be completed online at www.aec.gov.au/ pva. Hard copy postal vote applications are available from any AEC office or Australia Post outlet, or by calling 13 23 26. “It is important for voters to apply early to ensure there is enough time to receive

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their ballot papers, complete and return them to the AEC by election day,” Mr Rogers said. “Taking the opportunity to vote early for convenience or personal preference is not a valid reason under the Commonwealth Electoral Act 1918.” Voting in the 2016 Federal Election is compulsory for all enrolled voters. Blue Mountains residents can visit one of two early voting centres in the region. One is located at 13/122 Katoomba Street in Katoomba and the other is in Raymond Mall in Springwood. Early voting centres are also located in Penrith and Richmond.

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Monday, June 20, 2016 « the blue mountains record

Education

Lessons that could save lives

More care available in Glenbrook Hard working local parents now have more options for after school care ERIN MAMO

lenbrook Public School will open a new Out of School Hours Care service thanks to a grant from the State Government. State Penrith MP Stuart Ayres visited the school to make the announcement. “More families in Glenbrook now have access to before and after school services with the completion of the first phase of the $20 million Out of School Hours Care grant program,” said Mr Ayres. “We understand working parents need flexibility and that is why we have now expanded the grant program and opened it up to more schools. This will enable our local school communities to meet unresolved demand.” GlenOOSH Before and After School Care allows children from Glenbrook Primary to be cared for from 6.30am to 9.00am and from 3.00pm to 6.30pm Monday to Friday by a team of highly qualified professionals. Located in Ross Street, Glenbrook, at the site the school previously occupied, the service also provides care for Pupil Free Days and Vacation Care during the school holidays. Mr Ayres was happy to visit GlenOOSH and see the new service up and running.

Mike Baird speaks to the media Story continued from » p. 1 During the first session, volunteer Tamara Hendy asked the students what they knew about fire brigades in the area and if anyone knew a firefighter. Almost every child in the room responded, all having some connection to a brigade or firefighter. Mr Elliott addressed the media after the session finished. “The NSW Rural Fire Service isn’t just about being on the fire front with a truck and hose,” he said. “By actively engaging with primary school students, our volunteers are helping children understand the risk and know what to do in the event of an emergency.” Warrimoo Public is the first school to host this interactive curriculum. Mr Fitzsimmons believes it was appropriate to launch the program in Warrimoo. “This community knows the tragedy of a bushfire. Two years ago there was a fire in the valley just across the road from the school,” he said.

Stuart Ayres with students from Glenbrook Public School “This service is a terrific asset to our local community,” he said. Grants of up to $30,000 are available to businesses to help with the cost of establishing or extending existing Out of School Hours Care services.

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Monday, June 20, 2016 « the blue mountains record

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thing from consultations to drafting and responding to emails, letters, telephone calls, meetings and more. Fixed legal fees: Some solicitors will charge you a fixed legal fee for the work that they do for you plus disbursements. Disbursements are money that the solicitor must pay out to other people in your matter, for example if you

are buying a house the costs of your pest and building report would be considered a disbursement. The legal fees component is the amount the lawyer receives for their own use. Fee for outcome: This is when a solicitor charges you a set fee to achieve a certain outcome for you. For example: a solicitor might charge you a set sum of money inclusive of all costs and GST to attend Court for you to enter a plea, or to complete a business transaction from start to finish for you. This means you know exactly how much money you need to pay up front and is similar to item two above. Contingency: This is also known as “No Win, No Fee”, whereby a lawyer will only charge you an agreed amount if your case is successful. It is important that your solicitor is upfront and transparent with you about how they are going to charge. If they intend to charge you more that $750.00 for a legal matter they should provide you with a written Costs Agreement setting out how their fees are going to be charged so that you know from the start what you can expect when it comes time to pay your bill.

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planted in cheek. But the underlying message was quite clear, “no risk for my money please”. I recall once an RAAF fighter pilot telling me that he thought shares were far too risky an investment, which I thought quite odd considering his occupation! His reasoning was simple when I brought this up – he was exceptionally well

trained and understood what he was doing and therefore didn’t perceive his occupation as risky. So, higher returns are gained from higher risk, and the more risk we take, the more we expect. Simple, obvious and straight forward I hear you say, and I certainly agree. We could therefore say that returns are a true measure of the risk of an investment. For example, the safest investment rate is that offered by one of the banks as a term deposit. We will call this the risk free rate, as the investment has no risk up to $250k (ceiling of government guarantee). For this example we will say they are offering an investment rate of three per cent for 12 months. Now, whilst reading the newspaper you see an advertisement for “blue chip property development company paying monthly interest at nine per cent, guaranteed by first mortgage”. But wait, before you commit let’s first apply our rule of higher returns, higher risk. You need to determine if you are comfortable taking that risk, which means anything from devaluing your original investment through to complete loss. Don’t be fooled by advertising claims.

the blue mountains record » Monday, June 20, 2016

Adrian

“The higher the risk, the higher the reward” is a fundamental tenet used when evaluating potential investment options. I can assure you, this simple phrase can be a real “bacon saver”, and should always be part of an investor’s analytical toolkit. When I look back over many years of giving advice, it seems that the most common request by clients for their investment portfolios was “the highest return for the lowest risk”. Being somewhat of an investment cliché, it tended to be spoken with a degree of tongue

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Monday, June 20, 2016 « the blue mountains record

BUSINESS OF THE WEEK

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nderground Coffee roasters, Tim Briggs and Josh Benbrook have a passion for specialty coffee and spreading the word about coffee from different origins and the numerous brewing methods that are out there. Tim started his coffee experience many years ago but it really took off when he started selling and working alongside former World Barista champion Paul Bassett’s coffee. “Paul’s passion and knowledge got me really excited about coffee and the many roast and brew methods available,” Tim said. “When a small coffee roasting business came up for sale I was very excited, they had a great product but I knew they could make subtle improvements.” Enter Josh Benbrook, a former head roaster at Morgan’s Coffee who brought a huge amount of knowledge to the partnership. Josh has a passion for everything coffee related and has been instrumental in tweaking blends and designing roast profiles that

highlight the unique flavours of single origin beans. At this stage Underground Coffee sells their products online and at local Blue Mountains cafés, restaurants and the Lapstone Hotel where Tim is currently the Licensee. Starting at the foot of the Mountains you can find Underground Coffee in Con’s Continental Deli in Glenbrook and Monte’s Pizza in Blaxland. If you’re situated in the Upper Mountains you can find the specialty coffee at Zest in Leura. “We work hard to ensure we give businesses as much support as they need to grow,” Tim said. Recently Underground Coffee bought a vintage Citroen H van from France and are currently having it restored in London to then use at specialty events. Tim and Josh hope to have the van on the road in a couple of months so that they can share their love of coffe with people all over Sydney. Find Underground Coffee online at https://undergroundcoffeeroasters.com.au or follow them on Instagram @undergroundcoffeeroasters.

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oday I was watching an episode of ‘Mad Men’ (a TV show about advertising agencies in the 1960s), where one of the company partners, Don Draper, pens a letter and publishes it as a full page spread in the New York Times. In response to a recently severed relationship with a tobacco company, the letter says “… there was money in it. A lot of money. In fact, our entire business depended on it. We knew it wasn’t good for us, but we couldn’t stop. And then, when Lucky Strike moved their business elsewhere, I realised, here was my chance to be someone who could sleep at night, because I know what I’m selling doesn’t kill my customers”. Don Draper opens up an ethical can of worms with this pronouncement! In other episodes of ‘Mad Men’, the creative department often deal with the underlying dilemma that as an advertising agency, their job is to get their client’s product sold, regardless of what they personally think or feel about it. But is there a limit to how far this ‘blind eye’ is turned? While also

motivated by a perceived opportunity to get other clients on board in a time of crisis for the company, Don Draper did seem to have a true epiphany that in this case, he wasn’t prepared to continue a relationship with a product and company that was misaligned with his values. A couple of years ago, I had the opportunity to work with a company on a job that would have led to ongoing, more lucrative work. But I listened to the nagging voice in my head that reminded me of the conflicting values this company had with my own. It was a difficult conversation that ensued, because I knew I would be offending the company by stating my reasons for pulling out of the process. But I had decided that even if it caused offence, it was more important to be authentic and stick to my values. The definition of ‘social conscience’ will be different for every business and person. As a business owner, you have the power to choose, even if sometimes those choices might be difficult, cause offence or lose you some business.

ood customer service is the lifeblood of any business. You can offer promotions and discount prices to bring in as many new customers as you want, but unless you can get some of those customers to come back, your business won’t be profitable for long. Good customer service is all about bringing customers back. And about sending them away happy – happy enough to pass positive feedback about your business along to others, who may then try the product or service you offer for themselves and in their turn become repeat customers or referrals for your business. The essence of good customer service is forming a relationship with your customers. If you truly want to have good customer service, all you have to do is ensure that your business consistently does these things: Listens to your customers: Is there anything more exasperating than telling someone what you want and then discovering that that person hasn’t been

paying attention? Ditch the sales pitch. Get it right first time by actively listening to what the customer wants and deliver on it first time. No excuses! Deal with complaints: No one likes hearing complaints, and many of us tend to pass the buck rather than deal with issues on the spot. Empower your staff and train yourself as a Manager/Owner to deal with issues the minute they arise and try to resolve them by being proactive. Be helpful even if there’s no immediate profit in it: The other day I popped into a local optometrist because my glasses needed to be tightened. The optometrist fixed it – no waiting and no charge! Where do you think I’ll go when I need new glasses? Train your staff: Train staff to be always helpful, courteous, and knowledgeable on their local area and the business, service and product they are selling. Go beyond a customer’s expectations: For instance, if someone walks into your store and asks you to help them find something, don’t just say, “it’s in aisle 3”. Lead the customer to the item.

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the blue mountains record » Monday, June 20, 2016

BUSINESS

Monday, June 20, 2016 « the blue mountains record

ENTERTAINMENT

KEEPING BLUE MOUNTAINS RESIDENTS INFORMED ON WHAT TO DO AND WHERE TO GO

Riding high

H KATE REID

ear the name Daryl Braithwaite and it’s likely that the song ‘The Horses’ will pop into your head. Celebrating its 25th year, the track, which has become an Aussie classic, was actually a bit of an after thought at the end of the recording process for the 1990 album ‘The Rise’. “We were in the last stages of recording and I just happened to pull that out of the CD collection at home,” Daryl explained. “I heard the Ricki Lee Jones and Walter Becker version, and I thought that would be a good album track.” The rest is history, and it’s without doubt the song that ensures Daryl’s music spans generations. “From then to now it’s still being enjoyed by quite a few people, which is great,” he said. “I’m just not looking forward to when people don’t like it!” When Daryl speaks about his career there’s an air of humbleness. Though he’s been in the industry for almost five decades now, was lead vocalist for the iconic Aussie band Sherbet and released hit songs like ‘As The Days Go By’ and ‘One Summer’, Daryl is well

aware of how cutthroat the industry can be for both emerging and established musicians. “It’s tough out there for everyone, trying to get airplay and all that,” he said. “The same old thing exists that was around when I started out many, many years ago, you’re hoping for some sort of exposure of your material, whether that be on radio, TV or on the Internet. “You just plug away and it’s the luck of the game sometimes.” Whether through luck, or more likely a lot of hard work, Daryl has achieved what not many people in the entertainment industry have – longevity. Daryl and his band have a busy touring schedule and in 2013 he put out his first album in eight years, ‘Forever the Tourist’. The process was an enjoyable one for Daryl and at this stage his sights are firmly set on releasing more music in the future. “I think I’d like to put out something new, and maybe slightly different, just purely for more personal reasons,” he said. Despite decades of recordings and a huge fanbase, he admits that putting out new music is a huge test of whether audiences are still interested in what you have to say. “I think having been in the music game for a long time you still want to see if you’re a viable entity,” he said.

“That raises all those other questions like should you be doing it? All that sort of stuff.” Though he would love a bit of time to reassess where his career is at and enjoy one of his other passions – surfing – Daryl is adamant he won’t be retiring any time soon.

“Not unless I fall really, really sick,” he laughed. Daryl Braithwaite will be performing at the Evan Theatre on Saturday, July 30 at 8pm. Tickets are $43.65. For more information or to purchase tickets visit www.penrith.panthers.com.au or call 4720 5555.

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the blue mountains record » Monday, June 20, 2016

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Based on a true story, ‘The Lady in the Van’ stars Maggie Smith as Mary Shepherd, an elderly woman who pulled up in a van on writer Alan Bennett’s property and ended up making it her home for 15 years. Starting out as a begrudging favour to an eccentric homeless woman, the relationship between Shepherd and Bennett develops as Bennett learns more about this interesting woman. Mary, who Bennett discovers is really Margaret Fairchild, was a skilled pianist, attempted to be a nun, was committed to a mental health facility by her brother, and then escaped only to be involved in a car accident. As the pair form a close but unexpected bond their relationship ends

up having a lasting impact on both their lives. Adding to its authenticity, ‘The Lady in the Van’ was filmed in the same location where Bennett and Miss Shepherd lived. Joining Maggie on screen is Alex Jennings as Alan Bennett and Jim Broadbent as Underwood. ‘The Lady in the Van’ has received overwhelmingly positive critical reviews on movie review site Rotten Tomatoes, with Maggie Smith being praised for a brilliant performance as Miss Shepherd. ‘The Lady in the Van’ is a humorous and poignant tale of unexpected friendship. If you’re in the mood for a feel good flick then grab your copy now!

CINEMA Finding Dory

Rated G // KATE REID

The Temper Trap Thick as Thieves

It’s been four years between albums but The Temper Trap are back this month with their third album release ‘Thick as Thieves’. The band are one man down but still on point with a collection of pop-rock tracks that are once again made distinct by the falsetto vocals of lead singer Dougy Mandagi. These are big, anthem style tracks with soaring choruses. If that’s what you’re after then this is definitely the album for you. Unfortunately to my ears The Temper Trap haven’t quite managed to recapture the magic of 2009’s ‘Conditions’. Maybe it needs a few more listens but I just don’t get that same excitement I did when I first heard the album that launched The Temper Trap’s career. Don’t get me wrong, this is still a solid album, just don’t expect another single like ‘Sweet Disposition’. The Temper Trap’s new album ‘Thick as Thieves’ is now available in stores or via digital download. Check it out!

‘Finding Nemo’ is arguably one of the biggest Aussie movies of all time and, after a long wait, fans of the Disney/ Pixar flick are finally getting a sequel. ‘Finding Dory’ centres around the adorable and very forgetful blue tang fish Dory, voiced by comedian and talk

show host Ellen DeGeneres. Dory starts recalling parts of her life and decides to set out on a journey to find her long lost family and answer that age old question: ‘How did I learn to speak whale?’ Joining Dory is all the ‘Finding Nemo’ favourites, including Nemo, Marlin, Mr. Ray, Squirt and Crush. A long list of big names have lent their voice to the film including Diane Keaton,

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Eugene Levy, Ed O’Neill, Ty Burrell, Idris Elba and Bill Hader. If initial reviews are anything to go by, ‘Finding Dory’ well and truly lives up to its predecessor If you loved ‘Finding Nemo’ – and let’s face it, how could you not – you won’t want to miss ‘Finding Dory’. ‘Finding Dory’ is now screening at Hoyts Penrith. For more information on session times, visit www.hoyts.com.au.

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Monday, June 20, 2016 « the blue mountains record

Ê Funny radio duo Hamish and Andy will return to TV in 2017 after they signed a new lucrative deal with Channel Nine. The boys are understood to be in the middle of developing a new series which won’t be like anything they’ve done before. The pair says it won’t be a travel show or anything of that ilk. So what could they be up to? I guess we’ll find out soon!

Nathan

Taylor TV NEWS

Ê Asian-based reality show ‘The Apartment’ is now casting in Australia for its fifth season, and is on the hunt for local interior designers and architecture students. Over its first four seasons on The Star World channel in Asia, ‘The Apartment’ has established itself as the world’s biggest televised design competition and has discovered dozens of talented amateur designers in some of the world’s most beautiful and exotic locations. Aussie Jamie Durie is one of three judges on the series, which this season is offering up a $100,000 prize. To apply, visit www. castasugar.com/casting-now/theapartment. Ê Channel Seven’s controversial dating show ‘Kiss Bang Love’ is performing so badly in the ratings it’s now been pushed back to 9.50pm on Tuesday nights – more than one hour later than its original timeslot. Ê Channel Nine will launch new reality series ‘The Briefcase’ at 7.30pm tonight (Monday, June 20). Based on the US format of the same name, the series sees families facing big decisions over a surprise $100,000 that lands on their doorstep. This show has been hugely hyped by Nine is recent weeks, and will

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either be a huge flop or a ratings hit. It’ll be worth checking out nonetheless!

Ê Also beginning on Nine at 8.30pm tonight is the new season of Aussie drama ‘Love Child’. In an era of great change, season three brings new love, lust, births, deaths and marriages to 1970s Kings Cross. The Vietnam War is dividing the world, music and the media are shifting old ideals, and the lines between friendship, love and marriage are blurring. ‘Love Child’ stars Jessica Marais and Jonathan LaPaglia. Ê Foxtel has announced that comedian Tommy Little will host the new ‘Who’s Line Is It Anyway? Australia’ on The Comedy Channel. The local version of the hit improvisation show will feature

an ensemble of seven comprising both popular comedians and new faces. Four of the cast will perform together in each episode. The 10-part series will be filmed in front of a live audience in Melbourne, and will air later this year.

Ê If you have the latest version of Apple TV (fourth generation), you’ll soon receive Nine’s popular live streaming and catch-up service 9NOW. 9NOW’s upgrade to iOS will also include AirPlay functionality across all iOS devices, and is also set for release on Chromecast, Smart TVs, PlayStation, Xbox and Fetch TV in the near future. Ê ‘Nashville’ has been saved from the axe by cable network CMT, which has renewed it for a fifth season.

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the blue mountains record » Monday, June 20, 2016

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Monday, June 20, 2016 « the blue mountains record

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the blue mountains record » Monday, June 20, 2016

TEST YOUR

Fill in all squares so each row, column and each of the nine 3 x 3 squares contain all digits from one to nine.

ACROSS 20

1. Divulge secret 4. Absurd pretence 8. Thick mists 11. Diligent person, ... beaver 13. Electronic message 15. Of the nose 17. Wedding vow (1,2) 18. Carried out again 20. General Post Oﬃce (1,1,1) 21. Urged (on) 24. Unfashionable 27. Skating surface 28. Shock 30. Long narrow openings 31. Featured character part 33. Lewd 34. Scant 35. Overly 36. US space agency 39. Went by kayak 42. Oddity 44. Violent criminal 45. French queen, ... Antoinette 46. Address to royalty (2’2) 48. Court attendant 49. Annoy 50. Red-skinned cheese 52. Covered in powder 54. Kurdistan native 55. Fill-in medico 56. Musical composition 57. Indian gown 60. Amphibian 62. Heaved 65. Caribbean republic, Trinidad & ... 67. Malaysian noodle dish 69. Pledged 70. Stick around 72. Actor, ... Gibson 73. Asian fruit, star ... 75. Bye! 77. Clean ... whistle (2,1) 79. Round gasket (1-4) 81. Keyboard key

Last week’s solutions 82. Small ﬂower 84. Fragrance 85. Suez country 86. US/Europe alliance 87. Vienna is there 88. Kitchen sink ﬁttings DOWN 1. 2. 3. 4. 5. 6.

Loud explosion Greek fable teller Sheep’s cry Steep rugged rock Keenly Takes as one’s own

7. Snake-like ﬁsh 8. Fe, ..., fo, fum! 9. Enduring hit, golden ... 10. Sports team 12. Shine 14. Regions 16. Quickly 19. Religious artefacts 22. Pasting 23. Regard favourably 25. Hope 26. Screech 29. Talked (oneself into) 32. Gents 35. Germs

37. Equipped with weapons 38. Adjusted 40. Of the ear 41. Information item 42. Clenched hands 43. Broken down 44. Belonging to them 47. Soil oxygenation tool 51. Actor, ... Freeman 52. Forcible restraint 53. Fluctuated (2-4) 54. Japanese martial art 58. More skilled 59. Type 61. Chasm

63. Established custom 64. Dorks 65. Glowing bullet 66. Lurid 68. Most bankable celebrities (1,4) 71. Curry sauce 72. Whinge 74. Jot 76. Creative thought 78. Positive votes 80. Sergeant or corporal (1,1,1) 83. Well-suited

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Monday, June 20, 2016 « the blue mountains record

LIFE & STYLE RELAX AND UNWIND WITH THE BLUE MOUNTAINS RECORD ARIES

MARCH 21 TO APRIL 20

Monday’s Full Moon encourages you to visualise your dreams for the future, and then act on them. Be inspired by actor Corin Nemec, “Never let life impede on your ability to manifest your dreams. Dig deeper into your dreams, believe that anything is possible, and make it happen.” On the weekend you’ll be given the opportunity to lead and/or influence others in some way, so don’t waste it. People are looking for you to come up with the goods so don’t disappoint!

Joanne Madeline

Moore

HOROSCOPES

TAURUS

APRIL 21 TO MAY 21

Attached Bulls – things could get hot and heavy at Casa Taurus on Monday night, when the Full Moon invigorates your intimacy zone. Singles – you’re in a hurry to find a dependable partner but you’ll have to be patient. Take your time and don’t accept second-best! On Saturday and Sunday Lady Luck is on your side and friendships are favoured, as you link up with pals from home and far away. The weekend will work best if you share your good fortune with those around you.

GEMINI

MAY 22 TO JUNE 21

This week’s stars urge you to concentrate on a rickety close relationship, and get talking about current problems. Don’t worry if you’re going over old ground Gemini – that’s exactly what’s needed at the moment. Then Jupiter gives your home life a welcome boost on the weekend, and there is much satisfaction to be gained through contributing to worthy causes. But make sure you start in your own backyard. You really can make a difference if you think global/act local!

CANCER

JUNE 22 TO JULY 22

Weekly posts at www.BohoAstro.com www.twitter.com/JoMadelineMoore Copyright Joanne Madeline Moore 2016

With the Full Moon activating your work and daily routine zone, chances are you’ll be burning the midnight oil early in the week. Pace yourself Crabs, otherwise you could suffer from a stress-related health issue. Come the weekend, it’s time to reach out and help others, both within your circle of family and friends and within your local neighbourhood. The community connections you foster now will be extremely beneficial in the future.

LEO

JULY 23 TO AUGUST 23

You’re in the mood to socialise up a storm and pamper yourself, as you engage in compatible conversations and enjoy life’s little luxuries. Don’t assume you have all the answers though. You have much to learn from others – especially the children in your life. So pay attention to the wise words that come out of the mouths of babes! For some lucky Lions, a powerful idea is set to boost your bank balance as prosperity planet Jupiter favours financial and business success.

VIRGO

AUGUST 24 TO SEPTEMBER 23

This week Jupiter makes one of the luckiest aspects for the year (with Pluto). So the Universe will provide an opportunity for you to stretch yourself, grow and be transformed in exciting new ways … if you choose to take up the challenge. No one says it will be easy, but the benefits will far outweigh the difficulties. So be bold and brave, Virgo! As birthday great Nicole Kidman says, “Life has got all those twists and turns. You hold on tight and off you go.”

LIBRA

SEPTEMBER 24 TO OCTOBER 23

Communicating with others is the key to a satisfying week. But don’t get carried away and exaggerate your ability to contribute. It’s much better to underpromise and over-deliver! When it comes to a family matter, avoid quick fixes. Instead, be patient and do all the research that’s required. The weekend stars highlight your kind and charitable nature. So it’s a terrific time to get involved in volunteer work, or lend a hand to a friend, relative or neighbour who’s in need.

SCORPIO

OCTOBER 24 TO NOVEMBER 22

You’re keen to make connections with a wide range of people, as the planets highlight your neighbourhood and networking zones. So it’s a wonderful week to initiate ideas and explore concepts within your widening circle of influence. For some lucky Scorps, a social media comment, blog post, photo or song could catch the public imagination and go viral. And that has the power to transform your life and change everything.

SAGITTARIUS

NOVEMBER 23 TO DECEMBER 21

Monday’s fiery Full Moon in your sign kick-starts an action-packed week. Then the Jupiter/Pluto trine on the weekend is fabulous for work, money, travel and adventure. Lady Luck is definitely on your side as you make positive changes and accept exciting new challenges … despite any annoying restrictions that come your way. Be inspired by fellow Sagittarian, writer Mark Twain, “Sail away from the safe harbour, Catch the trade winds in your sails. Explore, Dream, Discover.”

CAPRICORN

DECEMBER 22 TO JANUARY 20

On Monday, lift your nose from the career grindstone and take a look within. It’s the perfect time for some quiet contemplation, as the Full Moon stimulates your spirituality zone and you receive important guidance from your inner self. Lady Luck heads your way on the weekend (courtesy of Pluto and Jupiter) but don’t disappoint her by being an overly cautious Capricorn. Wonderful opportunities are waiting, but you must reach out and grab them or they will pass.

AQUARIUS

JANUARY 21 TO FEBRUARY 19

Early in the week your independent, rebellious Aquarian spirit is activated by the fiery Full Moon, when you feel adventurous and do the exact opposite of what’s expected. Others may be surprised by your behaviour but you need to do what’s right for you. Financial luck is waiting in the wings via extra business, a new job, a bonus or a generous gift. So use your substantial networking skills to drum up support, and don’t be afraid to ask others for help when it’s required.

PISCES

FEBRUARY 20 TO MARCH 20

Are you bored to bits with your job? The Full Moon stirs up your career zone, so many Fish will feel frustrated and frazzled with work. Be careful what you wish for – ambitious aspirations are fine but you also need to keep your feet on the ground. All types of partnerships are given a welcome boost on the weekend, when Jupiter and Pluto increase optimism and help you rescue and reform a relationship that’s been experiencing problems.

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the blue mountains record » Monday, June 20, 2016

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Monday, June 20, 2016 « the blue mountains record

Sport Records set to fall NATHAN TAYLOR

he Western Sydney Wanderers are expected to break an ALeague crowd record next season when they launch their 2016/17 campaign against cross-town rivals Sydney FC in the first ever Sydney Derby played at ANZ Stadium. Melbourne Victory currently hold the all-time and regular season crowd records with 54,436 and 50,333 against Adelaide United and Sydney FC respectively, but the opening round blockbuster against the Sky Blues has the potential to eclipse both games. It will be the first time a Sydney Derby is played in Round 1, providing the perfect platform to kick-off Sydney Olympic Park’s tenure as home to the Western Sydney Wanderers. The season will see five fixtures at ANZ Stadium, eight matches at Spotless Stadium and one Community Round game at Campbelltown Stadium. Wanderers supporters won’t have to

wait long for a Grand Final rematch against Adelaide United with Round 2 set aside, while traditional events such as the White Ribbon match and the New Year’s Day game will remain unchanged. Wanderers CEO, John Tsatsimas, said the club was excited about the season ahead. “The Sydney Derby will be an amazing occasion and a wonderful way to open our season,” he said. “We will ensure our first ever match at ANZ Stadium will be a special occasion for all of our members and supporters. “We’re delighted to have two huge matches to start the season and we look forward to showcasing our new home grounds with five games at Sydney Olympic Park in the opening eight rounds.” Kick-off times for the Round 23 and Round 24 fixtures are yet to be finalised due to an AFL agreement with the venue, and will be finalised and communicated to all members shortly. The AFC Champions League, which the Wanderers will be involved in, and potential FFA Cup matches will be announced following the Champions League draw in December.

BASKETBALL

Blaxland has a star on the rise p.32 Your guide to the Wanderers’ season ROUND 1 v Sydney FC at ANZ Stadium ROUND 2 v Adelaide United at Coopers ROUND 3 v Newcastle Jets at Spotless ROUND 4 v Central Coast Mariners at Spotless Stadium ROUND 5 v Perth Glory at NIB Stadium ROUND 6 v Melbourne Victory at Etihad Stadium ROUND 7 v Melbourne City at Spotless Stadium ROUND 8 v Brisbane Roar at Suncorp ROUND 9 v Central Coast Mariners at Central Coast Stadium ROUND 10 v Melbourne Victory at ANZ ROUND 11 v Wellington Phoenix at Mt Smart Stadium ROUND 12 v Brisbane Roar at Suncorp ROUND 13 v Perth Glory at ANZ Stadium

ROUND 16 v Newcastle Jets at Campbelltown Stadium ROUND 17 v Brisbane Roar at Suncorp Stadium ROUND 18 v Wellington Phoenix at Yarrows Stadium ROUND 19 v Central Coast Stadium v Spotless Stadium ROUND 20 v Sydney FC at ANZ ROUND 21 v Perth Glory at NIB Stadium ROUND 22 v Adelaide United at Spotless Stadium ROUND 23 v Wellington Phoenix at Spotless Stadium ROUND 24 v Melbourne City at Spotless Stadium ROUND 25 v Newcastle Jets at Hunter Stadium

ROUND 14 v Melbourne City at AAMI

ROUND 26 v Melbourne Victory at ANZ Stadium

ROUND 15 v Sydney FC at Allianz Stadium

ROUND 27 v Adelaide United at Coopers Stadium

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t 18-years-old and standing tall at six-foot-eight, Adam Lulka is very quickly becoming one of the best basketball players in his division in the State. The Blaxland resident is one of three players from the Penrith Basketball Association that has been chosen to compete in the School Sport Australia (SSA) Championships in Terrigal from August 6 to 13. “It’s a great competition with a lot of talented players that I get to come up against,” Lulka said. “In preparation, I’ve been doing some extra training sessions to help fine tune different areas of my game which I hope I’ll be able to transfer to the upcoming tournament.” Surprisingly, Lulka has only been playing basketball for six years, starting his career at the Springwood Scorchers before moving to play at the Penrith Panthers where he has been playing for the last five years. During this time Lulka has represented NSW at the Australian Junior Championships three times, and represented New South Wales at the Pacific School Games last year in Papua New Guinea.

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Lulka wants to continue rising up the ranks of the sport. “There are so many things I love about basketball, the pace of the game, the physicality, the technicalities required, and the atmosphere,” he said. “All of it combined makes it so exciting, and when you’re part of a team who are striving for the same goal, that’s when you really enjoy it.” While Lulka calls Blaxland home, during the week he boards at The Kings School in Parramatta where he is currently studying for his HSC. “It’s tough balancing basketball and school but it helps staying at school during the week because I don’t have to travel back and forth. I do go home every weekend to see my family though,” he said. In terms of diet, Lulka tries to eat well limiting processed foods and soft drink. “I eat as much carbs and protein as I can to make sure I have enough energy for my games,” he said. Lulka has big plans for the future. “I’d like to represent Australia at the U19’s World Championships and eventually I really want to play college basketball in America and see where I can go from there,” Lulka said.

Basketballer Adam Lulka from Blaxland

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