State Farm Insurance - Jason Adcock

CUSTOMER SERVICE IS OUR PRIORITY

State Farm Insurance Jason Adcock

Story by Elyse Apel

For Jason Adcock, helping the community has been his mission for over a decade. As a State Farm Insurance agent, Jason says he is excited to get to do that every day.

“Our priority is always on customer service and making sure our customers are taken care of,” Jason says.

Jason grew up helping his dad at the family construction business. After attending the University of Michigan, he decided to move into the insurance industry to help people recover from their insurance losses.

“I started with State Farm over ten years ago,” Jason says. “I specialized in auto insurance for a few years, before switching over to homeowners insurance.”

Over the years, Jason has prioritized receiving additional insurance designations, which are additional certifications allowing him to specialize in more areas.

“While I was doing all that additional insurance specialization, I discovered a passion for insurance. I found that I enjoy the theory of it and how it all meshes together with forming a total risk management strategy to protect our customers’ assets,” he says.

Jason adds that, after learning how passionate he was to share his knowledge of the ins-and-outs of the insurance industry with customers, he knew it was time to start his own agency.

“I decided to take all of that knowledge and opened my own agency July 1, 2019,” Jason says.

Currently, the agency has five team members. It offers auto, homeowners, condo, renters, personal articles, business, life, health, and pet insurance policies. It also specializes in financial services and educating customers on Medicare options.

Based in Hillsdale, it is also involved in the surrounding areas of Jonesville, Reading, Osseo, Camden, North Adams, Allen, and Litchfield.

“We are also licensed in Indiana and Ohio,” Jason says. “We often have customers that will move to those states and enjoy our customer service so much that they prefer to keep their coverage with us, even though they aren’t geographically close.”

Customer service is the highest priority for Jason’s agency and the whole State Farm team.

“We have a saying in our office, ‘Insure today to ensure tomorrow,’” Jason says. “We want to make sure that customers are properly protected.”

Education is also a key part of working with customers.

“There’s so many different coverage and deductible options, we want to make sure our customers are aware of all their options, but also how their coverage might affect them in the future,” Jason explains. “We try to spend a lot of time on the front end educating our customers, so they can have better insurance protection.”

Keeping costs low for customers is very important for the agency.

“The economy in the Hillsdale area has been hit kind of hard, so we are always trying to see what we can do to lower costs by explaining all the discounts that are available to customers, or even seeing what ways we can bundle their insurances to keep it as economic as possible,” he says.

Currently, State Farm is running a promotion so that anyone who is insured with its homeowners insurance can also receive one year of ADT water monitoring, to prevent water leaks.

“That’s just one way State Farm is trying to work with customers to try to protect their homes,” Jason says.

Another promotion helps customers monitor their homes for electrical disturbances through a three-year partnership with Ting.

“It will alert you if there’s an abnormality in the electrical circuits in your home. Maybe there’s a charger in the wall that’s acting weird, or there’s a power strip that is overheating, or something like that. It will alert you to that to try and help prevent electrical fires,” Jason explains. “We’ve actually had a couple of customers that were alerted to those things and may have prevented an electrical fire because they utilized that service.”

Finding the balance between proper coverage and low prices can sometimes be hard, but Jason says his team is there to help explain all aspects of the decision.

“Not having proper coverage can sometimes dramatically impact your financial future, so we want to educate our customers about all the different options,” he says.

Over the years, Jason and his agency have worked to slowly expand their services and offerings for the community.

“One of the big things that I enjoy doing is having educational meetings to help people understand Medicare and their different plans and options as they turn 65. I’ve found there’s a lot of misinformation out there and I wanted to help combat that,” Jason explains. “So, we hold meetings with people that just want to learn more about Medicare or just gain better knowledge about what their options are in general.”

Community service is also critical for Jason, which has made it a priority for his business to be involved in everything from supporting local schools to sponsoring The Sauk.

The agency is located at 8 W. Carleton Rd. Hillsdale. Its hours are Monday-Friday, 8:30 a.m. to 4:30 p.m. After hours and weekends are available by appointment.

For more information or for questions, call (517) 376-3364 or visit www. jasonsffamily.com.