CUSTOMER PROMISE

If you have concerns about the integrity of British racing or the wellbeing of the sport’s participants, human or equine, please contact RaceWISE. Anonymous reporting

The team at Newmarket recognise how important you are to our business. Our Customer Promise is that we are committed to delivering the best experience we can for you by:

Being welcoming and friendly

Treating you with respect

Being flexible to your needs

Being committed to consistently delivering quality & value

Providing clear and relevant information in a timely and appropriate manner

Encouraging and valuing your feedback to help us improve your experience

All we ask is that if you feel like we haven’t delivered on this promise or would like to offer us any feedback on your experience, please do let us know by emailing us at: newmarket.boxoffice@thejockeyclub.co.uk