Flights and Reservation Co-ordinator Job Description

WE ARE

WORLD CHALLENGE We’re recruiting a Flights & Reservations Co-ordinator to join our busy reservations team

We’re looking for someone who has a genuine commitment to sourcing the most cost effective and suitable flights for our clients. We need a detail orientated, collaborative, and resourceful team player who is ready to get stuck in.

FACT BOX Role Flights & Reservations Co-ordinator Hours 37.5 hours per week, permanent contract Work base HQ, High Wycombe

We’re on a global journey and in the business of transformative adventures for young people. Get involved.

Reporting to Flights & Reservations Manager Benefits Opportunity to travel on expedition, charity days, no shortage of socials, access to extensive discounts, savings and benefits.

Who we are We create powerful life experiences that spark greater possibility. We believe that people can live in bubbles that limit them, be it digital noise, fear, cotton wool or ignorance. Our organisation’s role is to facilitate powerful experiences that spark learning and growth, so that people see greater possibility in the world.

We’re an ambitious, successful organisation driven to deliver these transformative adventures for our team and our customers. We’ve got an ambitious 5 year vision and we’ve all got a part to play in delivering it.

What make us different We’re truly global

Our values matter

Working in partnership with schools, students and communities all over the world, we recruit high potential talent that has an appreciation of the value of diversity. We take students of over 45 nationalities overseas to over 40 destinations, working out of two major offices in High Wycombe, UK and Melbourne, Australia with growing hubs in Toronto, California & Boston, Dubai, Johannesburg and Auckland.

We connect with ambitious, curious people who join us because they believe in what we do and how we do it. We recognise the power of one, and the strength of a team. We live by a set of values that drive us:

#Think differently #Stretch ourselves #Be smart #Enjoy it together We speak up and out loud on things that matter to us, from ending orphanage tourism and promoting animal welfare, to reducing plastic consumption.

Flights & Reservations Co-ordinator Job Description

Your impact You will be part of an expert in-house team that oversees flight bookings for the UK, Middle East, North America and South Africa business units. You will be integral in navigating all the complexities in the world of aviation (sourcing flights / checking passport details / creating name scripts etc). The way we book flights isn't the same as booking them online or through a travel agent, we use a specialist airline group department to leverage benefits for our customers.

Your role looks set to include…

Day To Day

95%

Source and book over 400 group and individual flights, working to daily deadlines – this involves committing to flights, creating name scripts, issuing tickets etc. We also need you to plan ahead for upcoming deadlines Administer all flight information to ensure that systems are kept up to date in a timely and accurate manner (confirmed flight bookings, name/date changes, schedule changes, etc.)

Communicate information and changes to relevant stakeholders Be the primary channel of contact between World Challenge and the Travelopia flights team.

5%

Operations Duty Support our Operations Centre for two of weeks each year as an ‘Incident Coordinator’. This requires the management of incidents happening overseas, associated administration, and following our standard operating procedures. Operations training will be given.

Who we’re looking for •

A passionate and talented individual who has an understanding of the aviation industry

•

A detail orientated individual who embraces responsibility in undertaking a task from start to finish

•

Calm under pressure, multi-tasker and a daily deadline smasher.

•

An ability to think differently, and the confidence to share your thoughts

•

It would be beneficial if you had GDS experience (but not essential)

If you were planning on booking a family trip to Fiji, you better make sure you know your DAD from your NAN

Team’s mission Getting our customers from A to B (and back again)!

We endeavour to meet and exceed our clients expectations. We work hard to ensure that every journey is cost effective, and the best possible option for our customers.

Reporting to Kirsty, our Flights and Reservations Manager, you’ll work alongside Alex our Flights and Reservations Coordinator. lights & Reservations Co-ordinator

You?

Flights & Reservations Coordinator

James

Commercial Director

“

Kirsty

Flights & Reservations Manager

Alex

Flights & Reservations Coordinator

I first joined World Challenge nearly 10 years ago as an Expedition Planner. It was the most incredible job, I spent so much time travelling overseas and was exposed to an amazing amount and variety of responsibilities. I found huge opportunities for growth here. I’ve now held roles in Product, Sales, Operations and Senior Management. I truly believe we nurture and value talent.

Ali, Global Head of Marketing

”

Flights & Reservations Co-ordinator Job Description

What it’s like to work with us As a whole global team we share a real commitment to what we do. We’re youthful in spirit, ambitious and driven. Loving the work we do, we’re invested, and open to going above and beyond in our roles. We also respect personal growth, your time outside of work and have a lot to offer as part of our working culture.

Life at World Challenge includes…

Managers invested in you

Travel opportunities

We believe we get the most out of our people when we support their passion and ambition. We are committed to supporting your development through training, experience and flexibility.

If you love what we do, get involved! There are opportunities to travel on an expedition with one of our teams as an Expedition Assistant.

Be inspired first hand

Wellbeing

Cotswold discount

We care about you. Our support runs across everything from exercise sessions to confidential support lines. We offer mental heath first aid training and chill out spaces. Oh, and we love a social with a kick off conference in September to celebrate our season.

We’re in the business of adventure so it’s only right we get access to some discounts. Our partners at Cotswold give us 20% off.

20% OFF

A super chilled office

Charity

It’s a casual dress code here so no need for suits.

We’ve got free espresso coffee, free toast and fruit and we love a BBQ!

Every year we choose a company charity and run a programme of fundraisers. This year we’re supporting a cause close to our hearts, reducing the amount of plastic in our oceans.

Our charity of the year is

Penguin awards

Get on the road

We celebrate our people. When someone goes above and beyond, peers and managers alike can publically award Penguins. Once a month we get together to hear about someone’s recent travels, grab a beer and listen to the good, the bad and the ugly.

We want everyone to know what working with our students and schools feels like, so we encourage everyone to go along to some of our pre-departure meetings in local schools.

Ready to

apply?

If this excites you, we’re excited to receive your application Send us an email with the following…

An inspiring covering letter. Strip this right back.

Tell us why we want YOU, not the next guy.

Your CV. Give us a sense of where you’re coming from.

Email recruitment@world-challenge.co.uk

If you’re successful, you’ll be invited to interview at our office in High Wycombe

Application deadline