Enquiry review and quote sent - Now includes unique sample QR code for traceability
If technical review is required, this may increase turnaround time Where this applies you will be notified within 48 hours NB: New customers will be sent relevant documentation to set up an account.
Enquiry to quote
QR code attached to samples and then delivered, along with specimen submission form and PO* / pro-forma payment received
Test performed NB: smoke and toxicity testing additional analysis process required before results become available (estimate + three days)
QR code scanned, and sample booked into the system and given a location – Automated email sent to customer to confirm samples received Order acknowledgement and product description table sent for completion by customer Samples start conditioning once all information received from the customer including signed order acknowledgment and product description table NB: Lead time can be extended if: 1 - Relevant documentation is not received at this stage 2 - Product requires bonding
Process results data Once conditioning is complete, quoted lead time starts here
Sample receipt and booking in
The test
* credit account holders only Completed product description table received before test?
REACTION TO FIRE TESTING TIMELINE
Your supplied comments will be incorporated into the report by your technical officer and sent to one of our technical authorisers for review, before applying their signature
Once the draft report/ indicative letter is signed off, the finalised document will be sent to you
Formal results sent
Your technical officer will have highlighted any areas where they would like your comments within the body of the report.
Invoice sent for testing completed at this stage
Please feel free to add any of your own comments as well. In some instances, formal test reports will be finalised and issued at this stage. It depends on the testing in question.
Draft report / discussion
No
Draft report / indicative letter sent for customer approval
Informal email of results**
** Your draft report / indicative letter will be supplied within one to two weeks from receipt of your completed product description table, after completion of testing
Initial results provided
Where applicable, in the instance of EN 13501-1 requirements, after the finalised test reports or indicative letters have been provided by us (Testing), all Classification and/or Extended Application reports will be drafted, completed and supplied by our Technical team separately
If any further information is required, we will be in touch
Yes
Invoicing