Firefly Lane Client FAQ

Firefly Lane CLIENT FAQ

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We know transitions can naturally bring questions, and our goal is to make this process feel as smooth, reassuring, and seamless as possible for you.

In the next few pages, we’ve included answers to a few of the most common questions we’ve received so far — and of course, our team is always here if there’s anything else you need along the way.

1

Q: DO YOU HAVE ACCESS TO MY ACCOUNT HISTORY AND WEDDING DETAILS? A: YES, ABSOLUTELY!

Our team has full visibility into your account, including: • Payments made to date • Contract details • Previous notes and communication • Important details related to your wedding day Our goal is for this transition to feel effortless on your end. Your information, plans, and details are all securely in place, and our team is fully equipped to continue supporting you moving forward.

2

Q: WILL THE VENUE STAFF AND SERVICES STAY THE SAME? A: YES! THE TEAM YOU KNOW AND TRUST IS STILL HERE. We will continue providing the services outlined in your contract, and our priority remains creating an exceptional experience for you throughout the planning process and on your wedding day.

Your vision, your plans, and your support system remain incredibly important to us.

Q: IS THE VENUE NAME CHANGING? A: NO — FIREFLY LANE IS STILL FIREFLY LANE. While the venue is now part of the Walters Wedding Estates family, the name, location, charm, and identity you originally fell in love with are all staying the same.

3

4

Q: WHO IS MY POINT OF CONTACT NOW? A: YOU STILL HAVE A DEDICATED TEAM HERE TO SUPPORT YOU EVERY STEP OF THE WAY.

The best ways to reach us are: • Through your Tripleseat Guest Portal • By replying directly to your email We do have a new email address: fireflylane@waltersweddingestates.com But no need to worry — if you happen to use an old email address, your message will still be forwarded directly to our team.

5

Q: ARE THERE ANY NEW SERVICES AVAILABLE TO ME?

A: POSSIBLY — AND WE’RE EXCITED ABOUT THE OPPORTUNITIES AHEAD.

Above all else, our focus is on taking great care of you and delivering on everything already promised within your wedding experience. In addition to that, Walters Wedding Estates does offer services such as: • In-house catering • Bar services • Vendor partnerships As additional options become available, we’ll be happy to share them with you.

Everything will remain completely optional, and you’ll always have the flexibility to choose what best fits your vision and preferences.

6

Q: I STILL HAVE PAYMENTS DUE. HOW DO I MAKE THOSE NOW? A: GREAT QUESTION! MOVING FORWARD, ALL PAYMENTS WILL BE MADE THROUGH YOUR TRIPLESEAT GUEST PORTAL. You’ll find your personal Guest Portal link at the bottom of your email. From there, you’ll be able to easily: • Make payments • View your balance • Keep all of your wedding details organized in one convenient place Tripleseat accepts: • Credit cards • Debit cards • ACH bank transfers All payment methods are fee free.

A couple of helpful updates: • We will no longer be accepting payments through HoneyBook • We will no longer be accepting cash payments

If you prefer to pay by check, you are still welcome to do so. Please mail checks to: Walters Wedding Estates 1851 Turbeville Rd Hickory Creek, TX 75065 Please include: • Firefly Lane • Your event date • Client name This simply helps our team make sure your payment is applied accurately and promptly.

If you have any questions that are not listed here, please don’t hesitate to reach out. We’re truly honored to be part of your wedding journey and are so excited to continue planning alongside you.