Cuban-born Havana Cuba Polish-English speaker professional CV

Lic. Wilfredo Walter Mayet González mobile phone: +5353463894 email: wmayet@nauta.cu with copy to waltermayet@gmail.com Idioma Español Yo soy cubano, hijo de cubanos, nacido en La Habana, y vivo en esta hermosa ciudad.

WALTER

Język Polski Jestem Kubańczykiem, synem Kubańczyków, urodzonym w Hawanie i mieszkającym w tym pięknym mieście.

English language I am Cuban, son of Cubans, born in Havana and living in this beautiful city.

After 26 years, beginning in 1983, of working on computers mainly as Software Engineer, in May, 2009 I entered Tourism branch as Tourist Guide & Tour Leader to work for Cuban state-owned travel agency. In June, 2012 I became independent self-employed and gradually I became a small touristic entrepreneur having added services as Holiday Planner, Representative likewise Travel Agent, Travel Consultant and Tour Operator.

Some hints. In some aspects please check my large CV: ⇒ Tourist Guide with Video Production abilities.

• On video production please check my YouTube channel placing my whole names and surnames.

• I invite you to subscribe to the channel. Someday there will be films with subtitles in English. ⇒ Personal Assistant plus Outdoor Adventures.

• Experience on sports, no scarce knowledge on Medicine and profession of Tourist Guide. ⇒ ⇒ ⇒ ⇒ ⇒ ⇒ ⇒

Life couch.

Interpreter and Translator, written and oral, to the languages above mentioned.

Transcription, Translation, Technical Customer Support.

Virtual Assistant.

Advisor plus Counselor plus Consultant.

Good ear to the music to rate and evaluate songs before final recording to issue CD/DVD. Creator of versions to copyrighted songs better in these pairs of languages: • Spanish to English.

• Polish to Spanish.

• Polish to English.

• English to Spanish. ⇒ Writer of history like of enterprise, institution or family’s life.

• Excellent in Spanish language. ⇒ Presentations as Demonstrator and Product Promoter.

• On writing and speaking abilities, sometimes at first sight I was evaluated as filolog. ⇒ Import-Export Specialist or Sales Representative or Sales Engineer. ⇒ Manager, Administrator, Director… Management-related employed, i.e. in a farm. No problem.

I can do many other things for you. Please keep reading.

CV Issued: 18.04.2019

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Whole project: Wilfredo Walter Mayet González

Lic. Wilfredo Walter Mayet González mobile phone: +5353463894 email: wmayet@nauta.cu with copy to waltermayet@gmail.com 1. Email (Inbox) Management 1.7. Deleting spam.

1.8. Tagging and archiving emails.

1.9. Forwarding messages and inquiries to others.

1.10. Drafting responses.

1.11. Customer support.

1.1. Managing and sending out emails (unlimited).

1.2. Answering queries via email.

1.3. Sending follow up or reminder emails.

1.4. Replying to common questions.

1.5. Flagging important messages that need a reply.

1.6. Following up on sent emails.

2. Customer Support Service 2.1. Manage client’s help desk and respond to customer/client inquiries.

2.2. Product and services information.

2.3. Provide monthly reporting on customer inquiries.

2.4. Create and send out periodic emails and surveys to customers.

2.5. Process orders, refunds, shipments and handling other billing inquiries.

2.6. Handling customer inquiries.

2.7. Following up on orders, inquiries, etc.

2.8. Chasing outstanding payments.

2.9. Updating member records.

2.10. Inviting/approving requests to join a membership community (e.g. Facebook).

2.11. Setting up/updating CRM tools (Customer Relationship Management).

3. Managing email lists and email marketing campaigns 3.1. Set up new email lists.

3.2. Setting up email autoresponders sequences.

3.3. Setting up automated email processes.

3.4. Filtering emails.

3.6. Creating, editing and scheduling email broadcasts / campaigns.

3.7. Creating email newsletters.

3.8. Managing the newsletter.

3.9. Email list segmentation.

3.10. Scrubbing email lists.

3.11. Product launch management.

3.12. Track email campaigns.

3.13. Responding to emails.

4. Virtual Office Administration & Appointments 4.7. Create and manage client’s database of contacts and customers.

4.8. Coordinate travel arrangements.

4.9. Draft and send emails.

4.10. Making Business and personal reservations.

4.11. Invitations.

4.1. Coordinate client’s schedule and calendar.

4.2. Calendar management.

4.3. B2B / B2C appointment setting.

4.4. Client visit appointment.

4.5. Schedule meetings & appointments.

4.6. Review and vet client’s email inbox.

5. Content Writing & Document Preparation 5.1. Create and format new PDF guides.

5.2. Create and develop new presentation slides.

5.3. Create spreadsheets to manage business data.

5.4. Draft new emails.

6. Content Development & Production. Edit, manage, format and publish 6.1. Podcasts.

6.2. Videos.

6.3. Articles.

6.4. Blog posts.

6.5. Newsletters.

6.6. Emails.

6.7. PDF guides, ebooks and reports.

6.8. Courses.

6.9. Presentations

.

CV Issued: 18.04.2019

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Whole project: Wilfredo Walter Mayet González

Lic. Wilfredo Walter Mayet González mobile phone: +5353463894 email: wmayet@nauta.cu with copy to waltermayet@gmail.com 7. Content Management 7.1. Formatting posts to be published.

7.2. Scheduling posts for publication.

7.3. Adding internal links to posts.

7.4. Proofreading posts.

7.5. Editing posts.

7.6. Managing the editorial calendar.

7.7. Generating topic ideas.

7.8. Drafting content.

7.9. Writing product descriptions.

7.10. Uploading posts.

8. Blog Production 8.1. Brainstorm and research blog topic ideas and keywords.

8.2. Create new blog posts.

8.3. Edit blog content.

8.4. Source images for new blog posts.

8.5. Schedule new blog posts.

9. Audio/Images/Video Production 9.7. Upload videos to YouTube or other hosting platforms (I have YouTube channel).

9.8. Upload audio files to hosting platforms such as iTunes or Stitcher.

9.9. Inserting audio or video files on blog or website.

9.10. Sharing audio or video files across platforms.

9.1. Write and edit podcast or video scripts.

9.2. Editing photos & pictures.

9.3. Creating videos.

9.4. Creating podcasts.

9.5. Edit audio files using tools such as Audacity.

9.6. Edit video files using video editing software (I am using Window Live Movie Maker).

10. Business & Project Management 10.4. Liaise with key business partners.

10.5. Manage your client’s schedule and priorities.

10.6. Set up, update and manage project management software.

10.1. Coordinate and manage a variety of priority projects for your clients.

10.2. Manage contractor’s project and schedule.

10.3. Set up and manage your client’s back-end systems (customer support, project management, financial).

11. Personal Tasks 11.1 Any type of personal tasks commonly.

11.2 Correspondence with friends & family.

11.3 Birthday/Anniversary reminders and gift & card sending.

11.4 Dinner Reservations, other reservations.

11.5 Travel and Vacation Planning.

11.6 Organizing events.

11.7 Household tasks help.

12. Social Media Marketing 12.1. Set up social network profiles across a number of channels including: o Facebook pages & group. o LinkedIn profile. o Twitter. o YouTube. o Others.

CV Issued: 18.04.2019

12.2. Moderate and manage online communities: o Blog. o Facebook & LinkedIn groups. o Forums. o Pages and profiles.

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Whole project: Wilfredo Walter Mayet González

Lic. Wilfredo Walter Mayet Gonzรกlez mobile phone: +5353463894 email: wmayet@nauta.cu with copy to waltermayet@gmail.com 13. Finance and Accounting Services associated to the above services 13.1. Creating invoices.

13.2. Sending invoices.

13.3. Processing payments to contractors, vendors and affiliate partners.

13.4. Managing affiliate payouts.

13.5. Updating a profit and loss statement.

13.6. Providing bookkeeping.

13.7. Handling basic payroll duties.

13.8. Chasing up outstanding payments.

13.9. Financial analysis/report.

13.10. Closing tickets and updating customer data.

13.11. Call handling.

14. Others 14.1. Updating and maintaining product information sheets.

14.2. Formatting documents, manuals and workbooks to ensure consistency.

14.3. Data entry of data.

14.4. Creating spreadsheets and reports.

14.5. Setting up tracking spreadsheets.

14.6. Setting up invoicing spreadsheets.

14.7. Forum interaction.

14.8. Online networking/connections.

14.9. Internet research.

14.10. Scanning documents and images.

14.11. Assist with travel plans.

14.12. Help set up systems for your business.

14.13. Be a sounding board for ideas, events or presentations.

Concrete jobs and occupations, as formal employee or self-employed, with long experience as follow: 1. Teacher.

2. Theacher of Computer Science (Instructor).

3. Professor-Trainer of Management Techniques.

4. Private teacher of English language.

5. Accounting Data-Entry Operator.

6. General Book-keeping.

7. Payroll making with own-made system.

8. Two-way Spanish-Polish Interpreter.

9. Polish and English Translator.

10. Tourist Guide & Tour Leader in Spanish, Polish, English.

11. Holidays Scheduling plus Tour Operator. Somekind of Travel Agent plus Travel Consultant.

12. Tourist Guide & Driver (I have no car ).

13. Chess player with FIDE ELO rating. https://ratings.fide.com/card.phtml?event=3508510 http://chess-db.com/public/pinfo.jsp?id=3508510 14. Chess Trainer, Coach and Analyst.

15. Computer Applications Programmer.

16. Computer Software Designer and Programmer.

17. Data Center Manager.

18. Technological Industrial Advisor.

19. Commercial Industrial Representative.

20. Sales Specialist.

21. Local Representative for Travel Agency.

22. Farmer (intensive exploitation of piece of land).

23. Electrician-Bricklayer.

I have been working for Cuban state-owned enterprises and institutions from 1 to 12, but simultaneously from 8 to 12, from August 1982 to February 1999; from December 1999 to March 2000; from November 2000 to June 2012: 1.

2.

3.

4.

Trailers Building for Cargo Trucks.

Transport Expedition Managing Services.

Publishing house of books.

Newspapers and magazines Publishing houses.

5. Civil Aviation (a Cuban airline) 6. Construction (Buildings).

CV issued: 18.04.2019

7.

8.

9.

10.

Sport.

Medical Outfits Supplies.

Culture.

Commercial Export-Import of raw materials for cement and glass industries.

11. Glassware laboratory outfits.

12. Travel agencies and touristic services.

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Whole project: Wilfredo Walter Mayet Gonzรกlez

Lic. Wilfredo Walter Mayet González mobile phone: +5353463894 email: wmayet@nauta.cu with copy to waltermayet@gmail.com I am Cuban with Cuban citizenship, living in Havana, Cuba . I was born in Havana in April the 12th, 1960, I am very proud of my age ☺, not as old person as old person usually is ☺.

I present to your consideration other insights of my CV, the one which maybe you are looking for candidate to some difficult tasks to accomplish, for instance:

WALTER

⇒ Data-Entry Operator plus maintain inventory up-to-date plus Book-keeper. ⇒ Copywriter plus product describing plus producing its photos and videos.

Let us suppose you are a wholesaler or retailer and you receive goods in many containers, but containers were shared with others merchants. You ought to go to the port with your bills in order to withdraw your part, or wait for the delivery service to your business. You have many operations on inventory like checking and counting the goods to place them in a large warehouse or in a small one for selling.

Later or simultaneously you have to make data-entry of the products manually or by dictation or scanning, and many human-only tasks like taking decisions on pricing and placing the products in the market, or handling customer claims.

Any computer, robot and AI are not still capable, and maybe will not be capable, to replicate these human-only tasks.

Dear reader, today:

⇒ Do the computer and artificial intelligence (AI) guarantee the quality of your operations? ⇒ How much time do you spend daily verifying the rightness of the operations? ⇒ How much money do you lose every day, every month and every year by mistakes and claims from the side of eather suppliers or customers?

Please take a long breathe… There is no finish...

In the times of large stocks of products and globalized world you would want to open, or maybe you have already, a virtual Internet store with many products or want to expand it. But Internet is not panacea: On the other side of the line you are facing or you will face that the customer is not able to touch and to sense, to verify or to fit the product by oneself. You have or will have other overwhelming tasks:

Substituting, in some way, the human senses of eyesight, hearing, touch and smell.

And overall: There is still no computer, no robot and not AI, at least not expensive ones, and no human in the world, capable:

To prevent you from the risks of having large stocks of non-sold products.

Please take a long breathe again…

Have you ever thought on outsourcing some of these time-consuming and painful tasks to a reliable person if you knew he would exist anywhere?

If you consider my proposition, in general as business person you will be more profitable and personally you will have more time for other activities, maybe for holidays… and the better: Maybe your non-sold stocks will not remain so large.

Please keep reading…

Issued: 02.05.2019

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Whole project: Wilfredo Walter Mayet González

Lic. Wilfredo Walter Mayet González mobile phone: +5353463894 email: wmayet@nauta.cu with copy to waltermayet@gmail.com From August 1982 to December 1982 I worked as Accounting Assistant maintaining data manually in an enterprise producing Trailers Building for Cargo Trucks. It was my first workplace where I learned basic accounting tasks. This short CV served me to enter the enterprise for Transport Expedition Managing Services to work as Accounting Assistant as Data Entry Operator. I managed 1) General Ledger, 2) Inventory’s keeping up-to-date, and 3) Payroll making, nevertheless, performing the tasks was not as easy as today maybe they are.

I have been operating a non-screen, non-hard disk and 4K RAM computer, something unbelievable today, right? In addition by enterprise’s “socialist” problems, its buil-in printer had no ribbon.

In this whole environment, I could not see what I had typed before till I finished entirely the long data-entry and printed to check the continue carbon-copy paper.

What about mistakes? This computer kept no record and in case of error-found I ought to repeat the process.

Please check the accounting computer DARO 1720 produced in the former socialist East Germany (in German language, Deutsche Demokratische Republik). This computer ran programs made in its own assembly machine language.

I worked there since March 1983 to December 1984. Any errors? I had made one error and its repeating process the first time I used each program for each above mentioned task after training. By force of the circumstances I became

Pursuing excellence in data-entry when I was 24 years of age became “built-in” and afterwards seeking perfection became likewise an obsession.

In 1989 I finished my career as Computer Scientist (Software Engineering) honored with direct continuation of the studies and researches to get Doctor’s Degree; in 1991 the so called then Minimum Doctor Candidate (I resigned getting ahead). From the beginning I used to apply computing to economic field and passed some certified studies on Economy.

Post-graduate studies associated to Economy

Sponsoring center

Finished

1. Economic Statistics applied to Market Research

Ministry of Foreign Trade

30.07.1993

2. Accounting and Finance for Management

University of Havana

10.06.1998

In 2003 I have just finished a good version of data-based program for Human Resources and Accounting for making payrolls, and decided to become independent self-employed. During the next 7 years to 2010 I had been contracted for enterprises and institutions to make versions of the program according to their own working characteristics. This time making no first error in any workplace I was their

I should ended this business when I became Tourist Guide & Tour Leader, later independent self-employed, and I tried to restart payroll business in 2017 getting two licenses as Programmer & Book-keeper. There is an announcement in Spanish: https://issuu.com/miltonmayet/docs/walter-elaboracion-nominas but I failed like when I failed in 2010, mainly because I have no way to remote communication to expand the operation by the strict governmental control over the use of computers and communication systems.

I presented the past and from my past I am able to offer many things to you, like these ones:

⇒ These “built-in” zero-error-making skills and experience meaning EXCELLENCE. Issued: 02.05.2019

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Whole project: Wilfredo Walter Mayet González

Lic. Wilfredo Walter Mayet González mobile phone: +5353463894 email: wmayet@nauta.cu with copy to waltermayet@gmail.com ⇒ Communication skills in three languages: Spanish ⇒ In writing and composing texts and describing things: EXCELLENT in Spanish , QUITE WELL in Polish

, Polish

and English

and QUITE GOOD in English

. .

⇒ No little commercial experience and (three years, 2006-2008 on contracts, INCOTERMS, quality control, commercial mailing, wholesale inventory sales), including Commercial Representative. ⇒ Experience as Technolog in coding and describing both products and services. ⇒ Experience as Advisor. ⇒ Of course, a long experience in computing so I am able to learn almost any program and assess it. ⇒ Some graphic design, photography and videomaking abilities.

Something about abilities in writing, graphic design, photography and videomaking.

When I was 4 years of age and very dynamic kid ☺ my family decided to teach me reading and writing to keep me quiet.

My father gave me a dictionary as a toy and taught me how to use it. I became “reading-holic” kid who read everything fell in my hands: At my 8 years old I have 3 books on Medicine and the thick book of more than 1000 pages The Thousand One Arab Nights (I do not know the exact English translation) in less than 48 hours. During my life I have read containers of pages in Spanish, Polish and English, including Gigabytes in PDF, DOC and TXT formats. My favourite topics are Law and History, and try making forecasts based on the given facts. I remain a dynamic old boy ☺.

I am/was chessplayer with Elo rating FIDE (International Chess Federation). My scoreboard can be seen at: https://rating.fide.com/card.phtml?event=3508510 https://chess-db.com/public/pinfo.jsp?id=3508510 In 2003 I finished writing a book on chess, not published, which theoretical content was awarded by Cuban Institute of Sports to start thesis to Doctor’s Degree in Sports, second nomination after the University of Havana’s in 1989.

Since early childhood till today composing texts as long narrations, letters, thesis, mails, etc. remains very easy tasks EXCELLENT at least in my mother-tongue Spanish language, and the period of working (1984-1991) for publishing house gave me first experiences in text editing, formatting and designing.

The best: I am always learning. Content Writing and Copywriting is not troublesome as writing book is.

On photography and videomaking I better emphasize in the last one.

I began making amateur films in 2015, first copying and pasting parts of films to show a whole other story than the films show. For instance I made videos showing my own biography based on many American films and television broadcasts.

Of course there are many actors and actresses…

This really hard training in editing made me able to try making amateur videos on my own production and made a few ones. Later I joined my wife to this learning of Movie Managing to act as camera-woman. The results of editing her rawmaterial sources from 2015 and 2016 are published in my YouTube channel under my whole names and surnames: https://www.youtube.com/edit?o=U&ar=2&video_id=HXMlwA1OuT8 https://www.youtube.com/edit?o=U&ar=2&video_id=3bCTZLzqo70 https://www.youtube.com/edit?o=U&ar=2&video_id=JzNDIc79caU and I invited you to join my channel to expect more videos. Unfortunately in 2016 my wife decided quitting camerahandling and resigned of being my assistant in photography and video raw-material sources.

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Whole project: Wilfredo Walter Mayet González

Lic. Wilfredo Walter Mayet González mobile phone: +5353463894 email: wmayet@nauta.cu with copy to waltermayet@gmail.com With any help is quite difficult to make good shotings but I can do and edit them quite easy for showing the products characteristics and, for instance, placing subtitles on the images, in Spanish, in Polish and English.

Some final statements: • • • • •

Performing these tasks I was alone in the past, in the time of issuing I am still alone, but there comes a time when I should train someone else in my spirit to delegate some of these tasks to guarantee your operations forever and ever.

First great problem: I am in Cuba where very difficult with connectivity to receive raw-material sources.

Second problem: Again, I am in Cuba where receiving payments is quite difficult.

Difficulties in receiving raw-material sources and payments, and sending back the results are not meaning that these are impossible.

Nevertheless maybe you have the same idea of business and eager to get in partnership with me in start-up enterprise.

I am open to be hired to go abroad either as formally employed or independent self-employed with no more ties other than contract to perform the above tasks.

In other words: I can go out my country to open and running this business or some other relatig to these depicted tasks, like a payroll-making, by myself or in partnership.

Your contact and questions will be always welcome…

Issued: 02.05.2019

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Whole project: Wilfredo Walter Mayet González