Voscur's Annual Report 2015-16 (published November 2016)

Annual Review

2015–16

Supporting

Developing

Representing

Winners of the 2015 'Voscurs', Bristol's social impact awards. Photo by Liam Gast

Introduction

Here’s to the next 20 years…

In 2015 Voscur celebrated its 20th anniversary. When founded by community activists in 1995, it was to influence regeneration priorities, often funded through EU investment. The total combined income of UK charities was around £10bn per year. At this time, smaller and equalities-led groups often struggled to get minority voices heard in policymaking, but some were at least able to use local authority grants to support their socially critical work.

Twenty years later, by contrast, grants are becoming an endangered species, so small groups still struggle to survive and meet specialist needs, and it’s unlikely the EU will help regeneration in this country for much longer.

41% identified an increase in the complexity of problems their clients are seeking help to address.

This year’s refugee crisis, the Brexit vote and continued growth in food bank use are all broader manifestations of common ills.

However, total charity income nationally has quadrupled since 1995, demonstrating that the voluntary, community and social enterprise sector is a fantastic creator of social value – and one that’s here to stay. Some of our colleagues in the private and public sectors (and the government) may still regard charities and social enterprises as poor cousins, but by sticking to our values and better proving our impact, more are coming to share our new mayor’s perspective that “a thriving voluntary and community sector (VCS) is not an optional extra, but integral to our city’s ability and social capital”. And that is something to celebrate.

Bristol has been directly affected by these national and international challenges, and its prosperity is still shared inequitably. Our city has also shown that, although divided, we can do things differently: unlike much of the country, our policymakers have chosen to invest in VCS grants; ahead of much of the country, we’re creating an environment in which social value is evaluated by commissioners alongside economic value; ahead of much of the country, our Manifesto for Race Equality has brought together strategic city leaders to collectively pioneer positive action against institutional discrimination.

Of course, cash is not a proxy for community, nor income a measure of inclusion. Indeed, charity earnings have increased most among larger charities in the last two decades, as inequality has grown between the most advantaged and disadvantaged citizens. That’s why in our recent State of the Sector survey, 63% of organisations in Bristol reported an increase in client demand compared to last year, and

We – that’s Voscur and you, our members – have been the catalysts and campaigners central to many of these positive results. And we look forward, in the next twenty years, to continuing to support individuals and organisations that work for all those communities that make Bristol diverse and different. It will involve more struggles, certainly, but also unlocking more of the potential social value still to be realised.

Wendy Stephenson

Richard Pendlebury

Chief Executive

Chair Front cover image: Local people join Voscur in their campaign to engage communities in the 2016 local elections

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Case Study – ACORN Following a community organising campaign, ACORN started in 2014 when a group of residents in Easton joined together to take action against unscrupulous landlords. Through a network of volunteers trained and empowered to organise in their local communities, ACORN currently works to combat evictions, fight unreasonable tenancy fees and insist on healthy housing.

ACORN contacted Voscur asking for help with fundraising and managing their staff and volunteers. A development worker met with them and designed an action plan to help the organisation move forward in all these areas.

Voscur’s support included helping ACORN to develop a theory of change, write a business plan and income generation strategy, review and develop their volunteer management, and improve their fundraising capacity and diversify their funding streams.

Since receiving Voscur’s support, ACORN have gone from strength to strength. They successfully secured a grant for £75,000 and are now organising in other cities across England.

Most recently, ACORN have won Bristol City Council’s adoption of their Ethical Lettings Charter as the city’s new rental standard.

“We rely on your collective knowledge of organisations’ successes and failures to help us do what we do. We want to give a huge thank you for your help with the People’s Healthcare Trust bid – there is no way we’d have secured it without you, so thank you.”

Support Hub

ACORN

People Power in South Bristol – ACORN members at a demonstration against rising rents

Support Hub

Supporting the sector Voscur’s Support Hub provides organisational development support, information and training for Bristol’s voluntary and community sector groups and organisations.

Common themes: Legal structure, fundraising, business/ strategy planning, governance and managing volunteers, and managing buildings and property

HR: policy review; tribunal preparation; PAYE. Property: premises search; project management of property development.

Volunteering: database development; website design; planning application

41 specialist support referrals

Including: Cyber Seniors (organisational start-up), Inns Court Centre (responding to changes), Bristol Women’s Voice (changing legal structure), Changes Bristol (financial management)

239 support

enquiries (60 from BME-led organisations)

Including: Refugee Women of Bristol, Bristol Older People’s Forum, Bristol Refugee Rights

Q A 229 support sessions

Baby Bank Network @BabyBankNetwork • 1 Feb 2016

Thank you to the team at @voscur for their support!

Your help & guidance with our structure & fundraising has been invaluable. #Bristol

28 intensive support cases

The adviser was very supportive and helpful, Voscur gave advice and, most importantly, listened. I came away from the phone call feeling relieved, supported and with a clear mini-action plan and advice.

WISH for a Brighter Future 3

Training Training provided to the sector

426 people had improved confidence

411 people had improved skills

418 people had improved knowledge

As a result of training

91%

rated Voscur's training as good or excellent

415 will share information with others

560

attended our training courses (from 201 community organisations) 374 will improve their practice

248 will change things in their organisation

54

courses offered.

Support Hub

Leading from the Front (3-day course for managers)

Including:

Mediation for Managers

Top Tips for Tenders

Being a Good Trustee

Using Effective Marketing to Tell Your Story

Voice & Influence

Communicating Informing and connecting the sector

Targeted monthly radio show reached audiences of around

981

people attended 25 events

93%

would attend another Voscur event in the future

50,000 people

3,112 ebulletin subscribers

Our website received

2,048,077 page views… …by

3,091 Twitter followers

108,818

85%

visitors

rated Voscur’s events as ‘good’ or ‘excellent’

12,341 Twitter interactions

2,600

copies of our Thrive! magazine were printed and distributed

5

“Voscur’s advocates have … helped shape the board and the way it works.

They have helped agree strategic priorities for 2015-18 … ensuring the role of the VCS is clear. We feel enthused and excited about what we can do better as a partnership.”

Voice & Influence

Co-chairs, Bristol Children and Families Partnership Board

“The collaborative approach to developing the Building Health Partnerships programme enabled the Clinical Commissioning Group to better understand issues facing the VCS. Voscur’s reach means the CCG is able to engage with groups and communities across the city.”

Tony Jones, Bristol Clinical Commissioning Group

Elaine Flint, VCS Advocate on the Health and Wellbeing Board, speaking at a Voscur event

Voice & Influence

Voice & Influence The national policy environment is likely to be challenging for our sector and the people we work with in the next few years, as we grapple with the impacts of Brexit and long-term inequalities. Locally, however, Bristol’s new mayor is committed to ‘shifting the mindset’ of policymakers so they see the voluntary and community sector as the ‘primary means for delivering the future city we want‘.

So, we have both the need and the opportunity to ensure public services are shaped by local communities and not just delivered to them. That’s why Voscur’s Voice and Influence team ensures Bristol’s VCS is well informed and has the skills, confidence and evidence to influence public policy and service design.

Advocates

Health and Social Care

We support 14 elected advocates to represent the wider sector in strategic planning, facilitating citywide input on priority issues such as welfare reform and commissioning. They link to our assembly and specialist networks to influence services in health and social care and for children and young people.

As Bristol’s population growth continues to outpace other areas, this year we have worked to positively influence:

Our review of advocates’ work this year underlined their contribution to key policy decisions, using the evidence and experience of our sector to inform service development, and to influence commissioning strategies.

Of 50 organisations who were asked about our voice and influence work this year: • 93% said that they were more informed about local and national strategy and policy • 80% said they were able to influence local strategy and policy and service planning • 87% said that their organisation was better connected.

Assembly Turning shared values into collective opportunities is a defining characteristic of the VCS and our annual Assembly exemplifies this approach.

This year 130 people from more than 90 organisations gathered at the Park in Knowle to help shape the Council’s VCS Prospectus, and learn about new methods of accessing social investment and how to successfully partner with larger organisations.

Local economic development was a major theme, with contributions from Business West, New Economics Foundation and the Bristol Pound.

• Community Support Services Commissioning: by extending the tender timescale and supporting smaller organisations’ inclusion.

• Better Care Transformation: by including VCS representation on its strategic board.

• Bristol Community Health: by working with them to build on the value and impact of VCS organisations as community health service providers.

• Social prescribing: by enabling VCS groups to influence a citywide framework for Bristol.

Children and Young People With a younger population than most major UK cities, we have continued to support initiatives aimed at giving children and young people the best start in life: • Strategic Priorities for Young People: we have supported the strategy’s development, launch and promotion, working with over 100 organisations.

• Children’s Community Health: we have coordinated input to shape the design and commissioning of future services.

• Bristol Safeguarding Children’s Board: we have helped organisations across our network to understand changes in their responsibilities.

• Kids Company: we have worked with our network to ensure young people find alternative support since the organisation’s collapse.

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@TheRestoreTrust 26 Dec 2015 Merry Xmas @voscur - you guys do such excellent work for VCSEs in the region & proud to support! Keep it up guys! #2016LooksGood

Voice & Influence

@pennywiseadvice 1 Oct 2015 @voscur, 20 years of bringing members together.

Inspiring to hear from members about the difference they've made, long may it continue!

Attendees at Voscur's #WhyVoteBristol event in April 2015. Photo by Liam Gast

Voice Voice&&Influence influecne

Mapping our influence Voscur is a member-led organisation made up of more than 600 voluntary/community groups and social enterprises. This map shows the distribution of our members across Bristol.

Henbury Southmead

Avonmouth Kingsweston

Horfield

Westburyon-Trym

Lockleaze

Henleaze Bishopston

Eastville

Stoke Bishop Redland

41–50 31–40 21–30

Easton St George West

ast on E

51–60+

Ashley

Cotham

Clift

Number of members

Cabot

Lawrence Hill

Clifton

Southville Windmill Hill Bedminster

Brislington East Knowle

11–20 6–10 0–5

Bishopsworth

Bri

slin

gto

Filwood

Hengrove

Hartcliffe

nW est

Stockwood

Whitchurch Park

Income/size Members range in size from small volunteer-run community groups to large national charities. This chart shows the size of our member organisations in terms of annual income.

Unknown 14%

Over £500,000

£0–£10,000 37%

16%

£100,000– £500,000 16%

£10,000– £100,000 17%

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BME Voice Bristol is a diverse and culturally progressive city, but not without divisions and disadvantage.

Despite 50 years of successful campaigning for change – in education, employment, housing, health and crime – inequalities persist for minority ethnic communities.

BME Voice exists to continue voice and campaigning work, because overcoming barriers and attitudes that obstruct cohesion and opportunity improves the quality of life not only for BME communities but for everyone: more equal societies enhance the lives of all.

Research shows these barriers are structural (language, discrimination, stereotyping, representation), personal (lack of awareness, mistrust, cultural assumptions) and social (gender expectations, beliefs, peer experience/pressure) – and they all restrict individual achievement, wellbeing and contribution to civic society.

That’s why for this year’s elections we focused on voter registration (with Lakota, Up Our Street and Hope Not Hate) to increase BME participation and investment in the vote. Holding council, mayor and PCC elections on the same day increased turnout citywide. In Easton, Ashley and Lawrence Hill, the increase was 56% to 96% compared to 2012.

The Bristol Manifesto for Race Equality steering group and partners have also coordinated positive action in employment; the council, CGG, PCC, universities and others are now implementing a consistent strategy. We supported a joint careers fair in Old Market which attracted 38 employers and over 600 jobseekers.

Voice & Influence

With Wellspring, Nilaari, Rethink, SARI and Ujima, we’ve gathered evidence about the impact of mental health issues to prioritise specific BME groups – men, carers, over 50s – for early support. These findings will help improve community outreach services.

Though challenges remain, these initiatives are nurturing positive change for Bristol.

That’s the social value of a diverse democracy where everyone gains.

Voscur engaged local people in the #Brisvote16 campaign in a bid to increase BME involvement and voter turnout

Volunteering

Sustain Our Sustain Project, funded by ROADS, supports people recovering from drug and alcohol problems to get into volunteering and/or employment. We do this by providing a drop-in service, adviser appointments and a range of tailored workshops.

One of our service users has written the following piece about how this project has helped them: “The Sustain project is an invaluable service that has helped me immensely. The support I have received has given me the opportunity to try different types of voluntary work and to feel that if anything went wrong, I would be able to ask for guidance.

“Part of early recovery from addiction is trying to get back into work. The Sustain project has enabled me to find courage in trying new things and through the patience and understanding of my condition and the caring consultations I have received, I have been able to move on and experience different professions knowing that I can talk to someone who understands.

“During my time at the Sustain project, I have written a CV and learnt how to approach potential employers and fill in applications. My confidence has grown and I have done lots of different voluntary roles that have been suggested and carefully matched to my interests and experience.

It is always a great place to go for a chat and a cup of tea in a friendly and supportive environment.

“I highly recommend the Sustain project to anyone who is in early recovery and wants to get into voluntary work, because they listen to your interests and find placements that are suitable for you to try.”

“My confidence has grown and I have done lots of different voluntary roles that have been suggested and carefully matched to my interests and experience.”

Sustain service user

Photo by North Charleston. CC BY-SA 2.0. The man in this photo is not the service user in the case study

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Boost!

The Boost! Project matches community organisations with skilled volunteers to complete a short-term piece of work that builds capacity.

The main activity of Bristol Drugs Project (BDP) is to reduce alcohol- and drug-related harm, which they do through a variety of services.

BDP approached Boost! needing to improve its promotional material. It wanted better photographic representations of drug services and service users, across a variety of print and web media, so that it could better promote its services, making them more accessible for the target audience.

The Boost! programme matched BDP with a professional photographer who took photos at public events, in service settings and of organisational operations. The volunteer achieved sensitive inclusion of Bristol’s recovery community through creating a full image bank and catalogue. They then completed postproduction work on images, making them suitable for various media.

As a result of the support gained through Boost!, BDP has increased confidence in communicating with multiple audiences, including funders.

They have saved funds and have up-to-date marketing materials that use representative images, improving access to services, and they have included their diverse clients in the process of developing new marketing materials.

Volunteering

“It was great.

The volunteer was really experienced; they brought a range of expertise and technological equipment that we would not have had the budget for.”

Bristol Drugs Project

One of the photographs of BDP’s engagement staff, taken by their Boost! volunteer

Volunteering

Volunteering Volunteer Bristol @Voscur matches people to volunteer opportunities through an online and drop-in service. Our Sustain project offers tailored support for people who need specialist help to get back into work or training. Boost! matches volunteers with organisations who are in need of a skills boost.

102

volunteer organisers attended quarterly networking forum events

30 groups were matched with Boost!

Volunteers

471

We achieved the NCVO Volunteer Centre Quality Accreditation award!

people at the public drop-in benefited from face-to-face advice about volunteering Our online volunteer opportunities were viewed 72,512 times

We worked with

Our own fantastic volunteers gave over 2,600 hours to supporting our work during 2015–16

223

people through our Sustain project, which promotes and enables volunteering opportunities for people with a history of drug and/or alcohol problems

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Bristol Compact Work during 2015/16 has concentrated on integrating Compact principles into developments.

Social Value Policy – after a successful Inquiry Day (April), when Voscur’s VCS Advocates gave evidence, Bristol Compact was instrumental in developing the council’s Social Value Policy and Toolkit. Formally launched in April 2016, the policy sets clear targets for: 25% of contract spend to go to priority (micro, small and medium) organisations; tender evaluation scores dedicated to social value; positive action to include equalities organisations.

VCS Grants Prospectus – the council’s new approach to grant funding. Bristol Compact input into the co-design of the prospectus and its processes (application forms, assessment process) has helped to ensure many Compact principles have been incorporated. These include proportionality (for example, with different application requirements for small, medium and large grants) and inclusion (for example, different grant conditions for BME-, LGBT- and Disabled-led organisations).

Advocacy – there were several cases in the year where relationships between public sector and community organisations had foundered. In one example, where there was a legal dispute about the award of a contract, Bristol Compact involvement (by brokering off-the-record discussions) helped to identify an alternative to the costly court case, saving an estimated £500,000 in legal fees.

Bristol Compact

“Missing Link are delighted to have won back the service and would like to give special thanks to the Bristol Compact for support in brokering meetings between us and BCC that enabled us to move towards this resolution.”

Carol Metters MBE, Missing Link

Photos on this spread: Attendees at a range of Voscur events. Photos by Liam Gast

Voscur

West of England Civil Society Partnership The West of England area is made up of four local unitary authorities: Bristol, North Somerset, Bath and North East Somerset, and South Gloucestershire. Many local organisations work across these boundaries, and following devolution, we anticipate more cross-boundary working.

In order to jointly coordinate activity across the West of England, and so that we are ready to take advantage of regional funding opportunities for the sector, Voscur is part of the West of England Civil Society Partnership, along with CVS South Gloucestershire, The Care Forum, Voluntary Action North Somerset, West of England Rural Network, and Wesport.

Our focus this year was to bring together a range of organisations from across the West of England to develop a proposal for the Building Better Opportunities Fund.* Through a series of events and a rigorous selection process, we built a West of England-wide partnership, which produced a strong funding proposal – ‘West of England Works’. Weston College was recruited to lead the project, and a number of Bristol groups were named as delivery partners in the bid, which, if successful, will provide funds to help local people to get into education, training and employment. * Big Lottery Fund is matching funds from the European Social Fund (ESF) 2014-2020 to provide joint investment (£5.8m) in local projects tackling the root causes of poverty, promoting social inclusion and driving local jobs and growth.

“Voscur did a fantastic job of opening up the opportunity for many Bristol organisations to be part of the Building Better Opportunities process. This augured well for innovation and shared learning and will have a more meaningful impact on local people if successful.”

Poku Osei Babbasa 15

Thank you Our members

Our staff team

– who have shown great willingness this year to engage with Voscur’s work and get involved in a range of initiatives, despite growing time pressures.

Asma Ahmad, Frances Bainbridge, Emily Bonney, Sue Brazendale, Yaz Brien, Sian Bunn, Paula Cannings, Lucy Fletcher, Liz Gorman, Paul Hassan, Ellie Hooper, Ed Howarth, Mark Hubbard, Kate Hygate, Sean Kenny, Jessica Langton, Charlene Lawrence, Jess Walker (formerly Lewin), Rebecca McDougall, Ruth Pitter, Wendy Stephenson, Steve Watters, Louise Wearne, Becky Whitlock, David Whittaker, Louise Wratten

We have valued your support, input and enthusiasm and continue to be inspired by the work you do for Bristol communities.

Our Board members – who are elected from our membership – for their support, direction and guidance.

Thank you

Richard Pendlebury (Individual Member) Chair Steph Mustoe (Individual Member) Treasurer Marissa Ellis (Individual Member) Vice-chair Steve Sayers (Windmill Hill City Farm) Vice-chair Jonathan Crutchlow (Individual Member) Resigned 1 Oct 2015 Daha Daud (Bristol Somali Forum) Appointed 1 Oct 2015, Resigned 23 Feb 2016 Abdullahi Farah (Somali Resource Centre) Resigned 1 Oct 2015 Frances Fox (The Bridge Foundation) Sandy Hore-Ruthven (Creative Youth Network) Joanna Holmes (Barton Hill Settlement) Resigned 1 Oct 2015 Alex Kittow (Southmead Development Trust) Appointed 1 Oct 2015 Poku Osei (Babbasa Youth Empowerment Projects) Resigned 1 Oct 2015 Philip Parry (Bristol Citizens Advice Bureau) Ruth Pickersgill (Bristol Refugee Rights) Appointed 1 Oct 2015, Resigned 16 June 2016 Heather Pugh (Lifecycle) Resigned 1 Oct 2015 Jean Smith (Nilaari) Appointed 8 Jan 2016 Suzanne Thompson (The Restore Trust) Appointed 1 Oct 2015 Laura Welti (Bristol Disability Equality Forum) Appointed 25 Nov 2015 Stacy Yelland (Up Our Street/Easton & Lawrence Hill Neighbourhood Management) Resigned 1 Oct 2015 Mike Zeidler (Happy City) Resigned 1 Oct 2015

Our volunteers – who have given their time, energy and expertise to support the work we do.

Angelika Agócs, Barbara Chamberlain, Carol Walker, Chris Johnston, Damian Fernie, Evelyn Hutchon, Gabriel Craven, Gerry Kelly, Hannah Stott, Hari Ramakrishnan, Ieva Sondore, James Mee, Jane Harrington, Jon Boulton, Kimberley Braithwaite, Lizzie Nugent, Lucy Champion, Maria Truman, Meri Rizk, Phil Timmins, Rosey Newland, Ruth Gilchrist, Sharon Hughes, Tricia Worthington, Vicki Cowell

VCS Advocates Children and Young People Christine Townsend (Integrate Bristol) Bristol Safeguarding Children Board Gillian Nowland (One25 Ltd) Bristol Safeguarding Children Board Pippa Dove (Knowle West Health Park Company) Bristol Safeguarding Children Board Dom Wood (1625 Independent People) Bristol Children and Families Partnership Board Fiona Castle (Imayla) Bristol Children and Families Partnership Board Victoria (Toria) Moore (Easton Families Project) Bristol Children and Families Partnership Board Alistair Dale (Youth Moves) Raising the Participation Age Strategy Group (age 14 – 19) Frances Fox (The Bridge Foundation) Children and Young People’s Learning in Education Group Judith Davies (Full Circle @ Docklands) Learning for Everyone Challenge Group

Thank you

Health and Social Care

Our funders

Peter Walker (Addiction Recovery Agency) Health & Wellbeing Board Elaine Flint (Wellspring Healthy Living Centre) Health & Wellbeing Board Gill Roberts (Alive!) Older People’s Partnership Board Vicki Morris (Knowle West Health Park Company) Provider Forum Gillian Nowland (One25 Ltd) Bristol Adult Safeguarding Board Dan Lyus (WE Care and Repair) Better Care Bristol Transformation Board

Commissions

Neighbourhoods and Communities Alex Raikes (SARI) Safer Bristol Partnership Graham England (Addiction Recovery Agency) Reducing Re-offending Board Pete Levy (The Restore Trust) Restorative Bristol Board Fuad Mahamed (Ashley Community Housing) Community Learning Partnership Board Suad Abdullahi (Ashley Community Housing) Community Learning Partnership Board Ally Schooler (SPAN) Community Learning Partnership Board Vicky James (Knightstone Housing) Compact Partners VCSE Advocate Further information about the boards, current VCS Advocates and video reports is available on the Voscur Voice and Influence website at voiceandinfluence.org.uk/advocates

Bristol Manifesto for Race Equality Steering Group Abdi Mohamed, Ade Olaiya, Alex Raikes, Amjid Ali, Anjali Gohil, Clayton Planter, Sado Jirde, Jean Smith, Kalpna Woolf, Kermal Singh, Marvin Rees, Matt Jacobs, Monira Chowdhury, Niema Burns, Norman Pascal, Roger Griffith, Simon Nelson, Sumita Hutchison, Tara Mistry, Veron Dowdy, Zaheer Shabir.

We would also like to thank Alison Comley (Bristol City Council) for her support.

Bristol City Council (Mayor's Office), Bristol City Council (Neighbourhoods & Communities Investment Grants)

Grants & Service Level Agreements Bristol City Council (Neighbourhoods & Communities Investment Grants), Bristol City Council (Public Health Department), Bristol Drugs Project (ROADS [Sustain]), Compact Voice, Green Capital, NCVO (Big Assist), People's Health Trust (The Health Lottery), Quartet Community Foundation, Wellspring Healthy Living Centre

Our sponsors Bristol City Council (People), Bristol 2015, Creative Youth Network, Bristol Clinical Commissioning Group, SARI

Our donors Big Society Capital, Bristol City Council - Public Health Department, Bristol Cultural Development Partnership, Centre for Local Economic Strategies, Heritage Lottery Fund - Big Lottery, New Economic Foundation Voscur gratefully acknowledges the ‘in-kind’ support offered by: Triodos Bank, Veale Wasbrough Vizards, The Galleries, Bristol Drugs Project, Windmill Hill City Farm, Girlguiding Association Bristol and South Gloucester, Julian Trust, DAC Beachcroft, Lloyds Banking Group, OpenSpace

... and last but by no means least...

We want to say a huge “thank you” to all of the individuals and organisations that supported us and the sector in achieving everything in this report and much more.

There are too many to name here, but suffice to say that we could not exist and do the work that we do without your support. Whether it be providing meeting space, sharing your skills and expertise, promoting our work to your networks, delivering training, running seminars, sponsoring work, giving guidance, or partnering on projects, we want you to know how much your support is appreciated.

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www.voscur.org

0117 909 9949

/voscur

/voscur

/voscur

“A thriving VCS is not an optional extra, but integral to Bristol’s ability and social capital.”

Marvin Rees, Mayor of Bristol

For more information on becoming a member of Voscur and the range of benefits, visit voscur.org/about/joiningonline or call us on 0117 909 9949.

Voscur, Royal Oak House, Royal Oak Avenue, Bristol, BS1 4GB Voscur is a registered charity and a not-for-profit company limited by guarantee. Company no. 3918210. Charity no. 1148403

/voscur