Mini-Service Directory 2017

Services for homeless People IN STOKE-ON-TRENT MINI-SERVICE DIRECTORY

Help for the Homeless T: 07507 999850, 07783 145034

Free from landlines and pay phones but some mobile providers may charge

Community Matron for the Homeless T: 07422 076589

24 HOUR MESSAGING SERVICE AVAILABLE

Hostel accommodation

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You will have your own room. You can talk to us about what help you would like. If you have previously been excluded, we will consider you again.

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Hanley

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2. Vale Street Lifehouse – Salvation Army Vale Street, Stoke, T: 01782 744374 Homeless men and women, aged 18+

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1. Brighter Futures 90 Hope Street, Hanley, T: 01782 279234 Homeless men, women, and couples aged 18+

3. The Macari Centre Regent Road, Hanley, T: 07500 771682 / 07884 586129 Homeless men and women, aged 18+

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MINI-SERVICE DIRECTORY

0800 970 2304

Rough Sleepers Team, T: 0800 970 2304 (24 hour messaging service)

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IN STOKE-ON-TRENT

ROUGH SLEEPER HELPLINE

We can help you to find accommodation, claim benefits or find a doctor. We do daily street outreach and we will come to you

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Services for homeless People

Rough Sleepers Services

Housing

We can provide you with information and advice on housing issues, help you to find accommodation, as well as give you advice on benefits, debt, or rent arrears.

Hanley Park

Housing Solutions Service, Stoke, T: 01782 233696, 01782 234234 (Emergency service)

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A5

don’t light fires indoors Know a safe way out!

In an emergency call

999

ROUGH SLEEPER HELPLINE

Social Care Contact Centre, Stoke, T: 0800 561 0015, 01782 234234 (Emergency duty team)

EMPTY BUILDINGS ARE DANGEROUS

0800 970 2304

If you feel that your physical or mental wellbeing is at risk then you are entitled to an assessment of your needs which must focus on the outcomes important to you.

Free from landlines and pay phones but some mobile providers may charge

Social Care

Needle Exchange Drug & Alcohol Misuse

If you are concerned about your use of alcohol, drugs, or ‘legal highs’ then we may be able to help.

Call us to discuss your circumstances.

Lifeline, Hanley, T: 01782 283113 One Recovery, Newcastle, T: 01782 662585 FRANK, T: 0300 123 6600

Foodbanks

If you use needles, it is important to use and dispose of them as safely as possible. This will help to keep you and others safer.

Needle exchange schemes operate across Stoke-on-Trent.

Domestic Violence Outreach Team, Hanley, T: 01782 205500 Helpline (Mon-Fri 10am-3pm), 01782 222421 Enquiry line (Mon - Fri 8.30am - 5.30pm)

Needle Exchange Scheme Burslem, Queen Street Pharmacy, Queen Street, Burslem, T: 01782 839592

Gingerbread, Longton, T: 01782 344740

Needle Exchange Scheme Hanley, Lloyds Pharmacy, 84 Upper Huntbach Street, Hanley, T: 01782 266229

Men’s Advice Line, T: 0808 801 0327

Bethel Church, Dunrobin Street, Longton T: 01782 599352

Needle Exchange Scheme Shelton, Co-operative Pharmacy, Stoke Road, Shelton, T: 01782 847420

St Stephen’s Community Church, 161a Dawlish Dr, Stoke, T: 01782 260876

National Domestic Violence Helpline, T: 0808 2000 247

Needle Exchange Scheme Longton, Lloyds Pharmacy, Trentham Road, Longton, T: 01782 316216 Needle Exchange Scheme Meir, Co-operative Pharmacy, 57-59 Weston Road, Meir, T: 01782 313772

St John’s Welcome Centre, 30 Greasley Rd, Stoke T: 01782 232475

Domestic abuse can affect anyone. If you or someone you know has experienced physical, psychological, financial, or emotional abuse then we may be able to help.

Needle Exchange Scheme Bucknall, Lloyds Pharmacy, 128 Werrington Road, Bucknall, T: 01782 219830

You may be eligible for free food from a foodbank. Ordinarily you will need to be introduced by an organisation who will povide you with a voucher.

Hope Community Church, Upper Huntbach Street, Hanley, T: 01782 367447

Domestic Abuse

Needle Exchange Scheme Shelton, Lloyds Pharmacy, 25-27 Stoke Road, Shelton, T: 01782 848670 Needle Exchange Scheme Sneyd Green, Lloyds Pharmacy, 72-74 Milton Road, Sneyd Green, T: 01782 212735

Drop-in Services

Sexual Health or Exploitation

If you are concerned about your sexual health or believe that you may be being exploited, then we may be able to help.

Women’s project, Hanley, T: 01782 286862 Savana Sexual Violence Service, Hanley, T: 01782 433204 (24 hr message line)

Young People

Stoke-on-Trent Foodbank, Hanley Community Fire Station, Lower Bethesda Street, Hanley, T: 01782 899018

Drop-in services provide a warm welcome, companionship, and often a free meal or snack.

Caribbean Center, Hanley, T: 01782 267888, 01782 461410

If you are between 16 and 30 years old, then you may qualify for specialist services for young people. Call us and we may be able to help.

Swan Bank Methodist Mission, Swan Square, Burslem, T: 01782 575 129

Christchurch, Stoke, T: 01782 844718

YMCA Youth Campus, Hanley, T: 01782 222376

Compassion Kitchen, Regent Rd, Stoke

Younger Mind, Hanley, ST1 5HN, T: 01782 262100

Wesley Hall Methodist Church, Noblett Road, Sneyd Green, T: 01782 281 818

Hanley Baptist Church, Hanley, T: 01782 280559, 07828 924522

Young People’s Drug Project, T: 01782 262100

Open Door, Cobridge, T: 01782 844718

Base 58, T: 01782 286862, 07879 423935 (text or message) 07899 923598 (women), 07747 442726 (men)

West End Methodist Church, 405 London Road, West End, Stoke

St Marks Church, Shelton, T: 01782 844718

Salt Box, Hanley, T: 01782 207200

Mental Health

If you or someone you know feels sad, depressed, worried or confused, self-critical or worthless, alone, or is at risk of self-harm then we can help.

Staffordshire Mental Health Helpline, T: 0808 800 2234

Your important contacts Other Useful Services

The following services may be able to offer advice or signpost you in the right direction if you don’t know which way to turn.

Changes, Stoke, T: 01782 411433 North Staffordshire Mind, Hanley, T: 01782 262100

Citizens Advice Bureau, Hanley, T: 03444 111 444

The American, Burslem, T: 01782 835220

Safer City Partnership, T: 01782 235708

The Observatory, Hanley, T: 01782 272799

Stoke on Call, T: 01782 234234

Samaritans, Burslem, T: 01782 213555

You can use this space for numbers that are important to you

ROUGH SLEEPER HELPLINE

0800 970 2304 Free from landlines and pay phones but some mobile providers may charge