Tours listings 2026

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From £179pp

The City of York

York is one of the best preserved medieval cities in Europe, the rich history of York stretches out before you as you walk along the city ’s walls and narrow shopping lanes. The area where the Jorvik Viking Centre is situated was excavated in the 1970’s and visitors can now take a tour of the homes, shops and streets found by the archaeologists. Standing out above all is York Minster, the largest Gothic Cathedral in England, whilst close by is the medieval shopping street known as “The Shambles”, one of the best preserved medieval streets in the world. The city also has some fine museums including the Castle Museum and the National Railway Museum.

27th February, 10th April, 19th June, 14th August & 2nd October

Mothers Day in the Midlands

Treat someone special to a 2-night break at the elegant Bosworth Hall Hotel Enjoy luxury coach travel, delicious meals, and handpicked excursions including the British Ironwork Centre, the historic town of Shrewsbury, a river cruise in Stratford-upon-Avon, and a final stop at the beautiful Trentham Gardens The perfect blend of comfort, charm, and celebration this Mother ’s Day Date & Duration

Paignton

From £259pp

Step into the relaxed charm of Paignton with a delightful stay at The Queens Hotel, where comfort and hospitality await from the moment you arrive Enjoy a warm welcome and settle in for a leisurely week filled with delicious dining, live evening entertainment and time to unwind by the coast With the gentle seaside atmosphere, scenic promenades and the timeless appeal of the English Riviera, every day is thoughtfully paced to help you relax and enjoy your surroundings Join us for comfort, companionship and coastal charm, your perfect March seaside escape awaits

Date & Duration

From £199pp 2nd March 2026 n 5 Days n BB

Join us for an exciting day at Carlisle Races on 8th March 2026! Experience the thrill of the turf in the company of fellow racing enthusiasts, followed by a comfortable stay at the Station Hotel Carlisle, perfectly located for easy access to the track and the cities charming sights. Whether you’re cheering on your favourites or soaking in the lively atmosphere, this is a weekend not to be missed! Date & Duration

7th March 2026 n 3 Days n HB

Escape for a truly memorable journey filled with warmth and joy, beginning with a comforting cream tea at Hadley Park House Hotel, followed by the laughter and shared moments of a cocktail-making masterclass at fiesta de cuba Then enjoy a peaceful night of relaxation at the Hilton Swindon and a beautiful, soul-soothing stroll through the boutique charm of Trentham Gardens before heading home

Date & Duration

14th March 2026 n 2 Days n HB

Great Gardens of Cornwall

Treat yourself to the ultimate Cornish adventure, where every day is filled with beauty, excitement and something truly extraordinary. From worldclass attractions like the Eden Project to the mysterious Lost Gardens of Heligan, the exotic paradise of Trebah and the maritime flair of Falmouth, this tour captures the very best of Cornwall in one stunning getaway. Relax, explore and let Cornwall work its magic, a holiday this good is too tempting to resist.

Date & Duration

Sip, Shop & Stay in Dublin

This vibrant city has so much to offer – from must-do museum experiences to river cruises and from ancient manuscripts to prison tours – the hardest part is deciding what to do! Of course, a visit wouldn’t be complete without sampling Ireland’s most famous tipples, so be sure to visit the famous Guinness Storehouse for a taste of the iconic beer and enjoy a good old Irish whiskey at Jameson’s Distillery Please note all above excursions are not included and to be arranged by yourselves

Wake up at the Waldorf

London is a world-class city of iconic sights, vibrant culture and outstanding shopping, dining and entertainment From historic landmarks and famous markets to West End theatre and renowned museums, there’s something for everyone Enjoy time to explore before relaxing in the elegant surroundings of the Waldorf Hotel, perfectly located for discovering the capital’s highlights

& Duration

29th March 2026 n 2 Days n BB

Thorpe Park Hotel & Spa – Leeds

Thorpe Park Hotel & Spa is one of Leeds’ most distinguished retreats, celebrated for its contemporary elegance, exceptional service, and welcoming atmosphere Ideally located just outside the city centre, it offers guests the perfect balance of vibrant urban life and peaceful relaxation, with Leeds’ shopping, cultural attractions, and nightlife only minutes away

Date & Duration

pp

Keukenhof Gardens and Parade

Keukenhof, also known as the Garden of Europe, is one of the world’s largest and most spectacular flower gardens, located in Lisse, Netherlands Covering 32 hectares, the gardens feature around 7 million flower bulbs planted each year, creating a breathtaking display of tulips, daffodils, hyacinths, and more Your visit becomes even more magical during the Keukenhof Flower Parade (Bloemencorso Bollenstreek), when elaborately decorated floats adorned with thousands of flowers travel through the surrounding towns in a colourful procession It’s a unique celebration of Dutch horticulture and springtime beauty, offering an unforgettable spectacle alongside the gardens themselves Please note we are unable to accept reservations from all male or all female groups for this departure

Date & Duration

From £179pp 17th April 2026 n 4 Days n HB

One of our most popular tours, this stay is based at the stylish 4-star London Bridge Hotel, superbly located on the South Bank near London Bridge Station and opposite Southwark Cathedral Just a short stroll away are Hay ’s Galleria, Tower Bridge, HMS Belfast and The Shard, London’s tallest building Enjoy time to explore the capital at your own pace, with Borough Market only minutes from the hotel and the spectacular Sky Garden within easy walking distance From world-class attractions to iconic views, this is the perfect base for experiencing the very best of London

Experience ABBA Voyage, the groundbreaking concert from one of the world’s greatest pop groups With a setlist of ABBA’s biggest hits, brought to life through cutting-edge holographic technology and a live band, this spectacular show blends the digital and the real for an unforgettable performance It’s ABBA as you’ve never seen them before, and as close as it gets to seeing them live

Date & Duration

18th April, 24th May & 15th August 2026 2 Days n BB

pp

Hampton Court Tulip Festival

Be dazzled as over 100,000 tulips burst into colour across one of the UK’s largest planted displays. Explore 60 acres of stunning royal gardens set within Henry VIII’s historic palace grounds, perfect for a relaxing stroll with friends and loved ones. Admire the vibrant blooms spilling from the Tudor wine fountain, discover floating tulip vases, and enjoy rare historic varieties inspired by Mary II’s famous 17th-century collection. A truly unforgettable springtime experience.

Hampshire Heritage and Distillery Experience

Escape for five unforgettable days where history, literature and indulgence come together Wander through the historic streets of Winchester, enjoy memorable visits to the Bombay Sapphire Distillery and Jane Austen’s House and unwind with a luxurious stay at Norton Park Hotel & Spa An inspiring blend of culture, discovery and pure relaxation

Date & Duration

April 2026 n 5 Days n HB

Escape to the tranquil Macdonald Craxton Wood Hotel & Spa for a blissful one-night retreat designed to relax and restore. On arrival, enjoy a complimentary bottle of Prosecco in your room before unwinding at the award-winning spa, where each guest receives a soothing 25-minute treatment of their choice. Take time to enjoy the peaceful spa facilities or explore the hotel’s beautiful woodland grounds, then settle in for a restful night’s sleep. Wake feeling refreshed, renewed and perfectly relaxed.

Wonders of Jersey

From £999pp

Join us on a relaxing seven-day escape to the Channel Islands After an overnight stay in Bournemouth, sail to beautiful Jersey and enjoy four nights at the welcoming Westhill Country Hotel Discover the island’s stunning coastline and charming countryside on a full tour, visit the fascinating Hamptonne Country Life Museum, and explore the moving Jersey War Tunnels with a local guide With free time to enjoy St Helier or simply unwind, this tour blends history, scenery, and leisure perfectly

Date & Duration

31st May 2026 n 7 Days n HB

Chelsea Flower Show

From £469pp

Indulge your love of gardens and glorious English countryside with this beautifully balanced three-day break, centred around a full day at the world-famous RHS Chelsea Flower Show Held in the heart of London, this prestigious event bursts into life with dazzling displays, show gardens, floral art and the latest trends in garden design an unmissable day for flower lovers and green-fingered enthusiasts alike

Date & Duration

22nd May 2026 n 3 Days n BB

With an abundance of award-winning attractions, Blackpool has something for everyone, you don’t need to travel far to have an amazing experience Few towns can equal the lively atmosphere of the UK ’s most famous seaside resorts Magnificent sandy beaches, three fine piers, a host of theatrical talent and of course the world famous Tower, the promenade trams, pleasure beach and excellent shopping all combine to make Blackpool one of the most popular holiday destinations in Britain

8th June 2026 n 5 Days n HB

Royal Ascot

From £349pp

Ascot racing is a fantastic day out for ladies (and gents) and certainly in June the racecourse pulls out all the stops to impress The Royal meeting attracts the very best in fashion, horses, trainers and quality of racegoers alike The Royal Ascot race meeting is without doubt one of the most glamorous events held anywhere in the world Enjoy close-up views of the Royal Procession as it journeys past the stylish lawns of the Windsor Enclosure This is the enclosure the horses past first on their way down the home straight when racing begins It is here that the roar of the crowd starts in earnest, creating an unforgettable atmosphere

Date & Duration

17th June 2026 n 3 Days n BB

Hop around the Hebrides

From £1119pp

Discover Scotland’s Highlands and Hebrides on this 7-day journey of stunning scenery, historic castles, and island culture Stay in charming hotels from Fort William to the Isle of Skye and Lewis, enjoy hearty Scottish breakfasts and 3-course dinners, and explore iconic sights like Dunvegan Castle and Gearrannan Blackhouse Village Scenic ferries, coastal views, and Highland landscapes make this an unforgettable adventure

Date & Duration

30th June 2026 n 7 Days n HB

Great Yorkshire Show

From £219pp

The Great Yorkshire Show is rapidly becoming known as one of the best agricultural shows in the UK, welcoming 140,000 people to the 250-acre showground. The four-day show celebrates agriculture, food, farming and countryside, with a respect for tradition while welcoming new additions. Expect show jumping with some of the best riders in the country competing in the prestigious Cock O The North. There’s the best in Britain competing across the judging rings including cattle, pigs, goats, sheep, rabbits, pigeons and poultry. There’s cutting edge machinery and farming equipment showcased in the Lely stand and within the machinery lines. There’s hives and honey, forestry, a fabulous food hall, cookery demos, a garden show and countryside pursuits.

Date & Duration

17th July 2026 n 2 Days n HB

Sandringham Flower Show

From £339pp

Experience one of the most charming events in the gardening calendar at the Sandringham Flower Show, set within the beautiful grounds of the Royal Estate This much-loved show offers stunning floral displays, show gardens, horticultural exhibits and a wonderful selection of plants, crafts and local produce With its relaxed atmosphere, royal setting and vibrant displays, the Sandringham Flower Show promises a delightful day out for garden lovers and those simply wishing to enjoy a quintessentially British event

Date & Duration

17th June 2026 n 3 Days n HB

From £199pp

Summer in the City – Manchester

Experience the energy of Manchester this summer with a stylish stay at The Reach perfectly positioned in the heart of the city Soak up long sunny days exploring canal-side walks, buzzing outdoor terraces and vibrant cultural festivals all just moments from Piccadilly making it the ideal base for your ultimate summer getaway

Date & Duration

24th July & 28th August 2026 n 3 Days n BB

From £199pp

Buckingham Palace – Life in her Style

Experience the grandeur of Buckingham Palace, the official London residence of the British monarch Step inside the magnificent State Rooms, adorned with priceless artworks, elegant furnishings and stunning chandeliers, offering a rare glimpse into royal life Set at the heart of London, this iconic visit combines history, pageantry and tradition, making it a truly memorable highlight of any visit to the capital

Date & Duration

Various dates n 2 Days n HB

From £459pp

Carpet of Flowers – Brussels

Experience the breathtaking beauty of Brussels’ Grand-Place as it transforms into a vibrant tapestry of over 800,000 begonias and dahlias This biennial event, held in August, showcases a stunning floral design crafted by dedicated volunteers Marvel at the intricate patterns and vivid colours that make this ephemeral masterpiece a must-see Enjoy panoramic views from the City Hall balcony, immerse yourself in the accompanying sound and light show, and explore the rich history of the square Join our coach tour for a seamless journey to this unforgettable spectacle Don’t miss the opportunity to witness one of Europe’s most enchanting floral displays

Date & Duration

14th August 2026 n 4 Days n HB

Royal Edinburgh Tattoo

Set against the dramatic backdrop of Edinburgh Castle, the Royal Edinburgh Military Tattoo is one of the world’s most spectacular live events Each August, the Esplanade comes alive with massed military bands, dancers and precision performers from across the globe, enhanced by stunning lighting, fireworks and the haunting sound of the Lone Piper A highlight of the Edinburgh Festivals, this iconic celebration of military heritage and international artistry delivers a powerful and unforgettable experience

& Duration

21st August 2026 n 3 Days n HB

Windsor Castle

Discover the splendour of Windsor Castle, the world’s oldest and largest inhabited castle and an official residence of the British Royal Family Explore its magnificent State Apartments, St George’s Chapel and beautifully kept grounds, steeped in centuries of history and tradition Set in the charming riverside town of Windsor, this memorable visit offers a fascinating insight into royal life and one of Britain’s most iconic landmarks

Date & Duration

29th August 2026 n 2 Days n HB

Cotswolds Weekend

The Cotswolds is renowned for its wealth of picturesque villages, each brimming with unique character and timeless architectural beauty. Honeycoloured stone cottages, gently winding lanes and charming market towns create a landscape that feels wonderfully untouched by time. Visitors are drawn to its quintessential English charm, where traditional tearooms, historic churches and rolling countryside offer a peaceful escape and an unforgettable taste of rural England.

Date &

11th September 2026 n 3 Days n HB

Travel through Europe to the stunning shores of Lake Garda on this relaxed and scenic coach holiday. Journey via France with comfortable overnight stays before arriving in Manerba del Garda, where you’ll be based at the welcoming Hotel Splendid Sole. Enjoy guided sightseeing in the beautiful Colline Moreniche, a visit to historic Villa Bettoni, time to relax by the lake, and a memorable excursion to Bergamo’s Città Alta with its scenic funicular. A vineyard visit and wine tasting complete this delightful Italian escape, perfectly blending culture, scenery and relaxation.

9th October 2026 n 10 Days n HB

£239pp 10th October 2026 n 2 Days n BB

Autumn Gold at Kew

From £189pp

Experience the beauty of autumn at Kew Gardens, as the world-famous landscapes are transformed into a tapestry of golden hues and rich seasonal colour Wander through magnificent gardens, historic glasshouses and tree-lined avenues, all at their most spectacular during the autumn months This peaceful and inspiring visit offers a wonderful opportunity to enjoy nature’s finest display in one of London’s most treasured botanical settings

Date & Duration

The World of James Herriot

From £299pp

On this tour we enjoy a guided tour of Helmsley Walled Garden where we’re taken through the themed garden rooms ablaze with colour, a haven for bees, butterflies and lovers of tranquillity We also visit Thirsk where we spend time at leisure enjoying a nostalgic look around the World of James Herriot Home of the famous vet, this is where James Herriot worked and wrote his books, from which several television and film adaptations have been made, including the 1975 film All Creatures Great and Small and the BBC television series of the same name

Date & Duration

16th October 2026 n 3 Days n HB

Leeds Castle Fireworks

From £249pp

Enjoy a spectacular evening at Leeds Castle Fireworks, set against one of England’s most beautiful historic backdrops Watch the night sky come alive with dazzling fireworks choreographed to music, reflecting over the castle’s shimmering lake and grounds With its magical atmosphere and stunning setting, this unforgettable event promises a truly memorable night of colour, sound and celebration

Date & Duration

6th November 2026 n 3 Days n BB

Chatsworth House

From £299pp

Christmas is a wonderful time of year, especially at Chatsworth Every winter the house is adorned with spectacular Christmas displays guaranteed to raise the festive spirit From the moment you arrive you will step into a winter wonderland with one of Europe’s most significant art collections as a backdrop The Chatsworth famous Christmas markets may also be available to visit

Date & Duration

22nd November 2026 n 3 Days n HB

From £599pp

Rüdesheim Christmas Markets

Discover the charm of Rüdesheim am Rhein on this cosy winter getaway. Travel in comfort on P&O north sea ferries, stay at the welcoming Hotel Felsenkeller, and enjoy leisurely days exploring cobbled streets, festive markets, and scenic riverside views. Evenings are spent relaxing with hearty regional cuisine and warm hospitality, making this the perfect seasonal escape along the Rhine.

Date & Duration

26th November 2026 n 6 Days n HB

Manchester Christmas Markets

Enjoy the vibrant atmosphere of Manchester at Christmas, when the city hosts one of the UK’s most popular Christmas markets Browse festive stalls offering gifts, crafts and delicious seasonal food and drink from around the world, all set among the city ’s iconic streets and squares With time to explore, shop and soak up the festive buzz, this lively Christmas market tour promises a fun and memorable winter getaway

Date & Duration

4th December 2026 n 2 Days n BB

Ostend, Bruges and Lille

pp

Join us for a magical five-day festive break based in the charming seaside town of Ostend, perfectly positioned for exploring the best of Belgium and a taste of France. Discover Ostend’s coastal beauty, vibrant Christmas markets, and rich artistic heritage before enjoying day trips to the fairy-tale city of Bruges, with its medieval charm and picturesque canals, and to Lille, where French flair meets festive sparkle in one of the region’s most popular Christmas markets. With comfortable accommodation at the centrally located Ostend Hotel, expert planning from a company trusted with tours since 2020, and a relaxed, well-paced itinerary, this tour offers the perfect balance of culture, shopping, seasonal sights, and coastal charm.

Date & Duration

7th December 2026 n 5 Days n BB

From £369pp

Thursford Christmas Show

The Christmas Spectacular is an extravaganza of non-stop singing, dancing, music, humour and variety It’s a fast moving celebration of the festive season, featuring an eclectic mix of both seasonal and year round favourites With a cast of 130 this is the biggest Christmas show of it’s kind in Europe!

Date & Duration

7th December 2026 n 3 Days n HB

Christmas in Ilfracombe

Celebrate Christmas in elegant coastal surroundings with a luxurious festive escape to Ilfracombe Enjoy a scenic visit to the enchanting village of Clovelly, Boxing Day shopping in Barnstaple, refined Afternoon Tea, live entertainment and exquisite festive dining throughout your stay Christmas Day is a truly special occasion, featuring a sparkling drinks reception, a traditional four-course Christmas lunch, the King’s Speech accompanied by cake and tea, and elegant evening entertainment A beautifully indulgent way to enjoy Christmas by the sea, combining relaxation, celebration and seasonal charm

Date & Duration

Carols at the Royal Albert Hall

From £339pp

Be part of Christmas at The Royal Albert Hall! If you only choose one concert at The Royal Albert Hall in 2026, make sure it’s the Carols! Set to be London’s finest Carol concert, you will be warmly welcomed back to the most iconic of venues, and this firm festive favourite is sure to delight Enjoy a mix of modern arrangements and traditional classics – it’s sure to lift all spirits the week before Christmas

Date & Duration

22nd December 2026 n 2 Days n BB

Christmas in the Cotswolds

Celebrate a magical Christmas break filled with music, entertainment and festive cheer. Enjoy live evening shows featuring the greatest hits of the 1950s–1980s, with tribute acts, themed nights, dancing and prizes. With daytime activities, full-board Christmas Day, and Dinner, Bed & Breakfast throughout, everything is taken care of. Hosted at the comfortable DoubleTree by Hilton Swindon, this festive escape promises great food, wonderful company and unforgettable entertainment.

Date & Duration

23rd December 2026 n 5 Days n HB

pp 23rd December 2026 n 5 Days n HB

Isle of Wight Christmas Break

Celebrate Christmas & Twixt on the Isle of Wight, staying at the welcoming Trouville Hotel in Sandown Enjoy festive celebrations followed by the peaceful days between Christmas and New Year, all in one relaxing stay With stunning coastline, charming countryside and classic seaside charm, this Christmas & Twixt tour offers the perfect mix of festive cheer and post-Christmas relaxation

Date & Duration

December 2026 n 7 Days n

From £579pp 27th December 2026 n 4 Days n HB

Escape the bustle of Christmas and treat yourself to a refreshing Twixmas break in Weston-super-Mare this December 2026 Enjoy bracing seaside walks along the iconic promenade, cosy cafés to warm up in and plenty of time to relax and recharge between Christmas and New Year

&

Twixmas in the Trossachs

Enjoy a relaxing Twixmas break in the heart of the Trossachs, staying at the welcoming Rob Roy Hotel Nestled among lochs, forests and mountains, this is the perfect setting to unwind between Christmas and New Year With comfortable accommodation, included meals and time to explore the beautiful surrounding scenery or simply relax and enjoy traditional Scottish hospitality, this peaceful Twixmas escape offers a refreshing end to the festive season

& Duration

New Year in Great Yarmouth

Celebrate the New Year in the popular seaside resort of Great Yarmouth, where festive entertainment and coastal charm combine for a fun-filled break Enjoy included meals, live entertainment and plenty of time to relax or explore the town’s famous seafront and attractions With a lively New Year ’s Eve celebration and a welcoming hotel base, this cheerful seaside break is a great way to see in the New Year with good company and great atmosphere

& Duration

30th December 2026 n 4 Days n HB

Paignton

Experience the ultimate coastal escape at The Palace Hotel, a magnificent retreat nestled along the stunning South Devon coastline Situated in the heart of the charming seaside town of Paignton, this iconic hotel perfectly blends timeless elegance with modern comforts, ensuring an unforgettable stay With its breathtaking views, exceptional hospitality, and an array of top-notch amenities, The Palace Hotel provides the ideal setting for relaxation and indulgence Whether you’re strolling along the golden beaches, exploring the vibrant local area, or simply unwinding in the hotel’s serene surroundings, every moment promises to be one of pure enjoyment

Chester and Cheshire Oaks

Chester ’s bewitching beauty and unique atmosphere make it a firm favourite for an unforgettable short break This ancient city offers a truly breathtaking experience, with history woven into every street Whatever the weather, Chester is perfect for shopping, with undercover centres, stylish boutiques, independent shops, and high-street favourites for all ages and budgets Now in its fifth year, this tour continues to delight visitors with Chester ’s timeless charm and variety

Date & Duration

January 2027 n 2 Days n HB

Voel Holidays Ltd Trading Charter including Booking Conditions

You are required to provide this information, updated to reflect your own specific terms and conditions where highlighted, to all customers at the time of booking or prior to travel It can be sent out as a hard copy document, and/or displayed on your website and/or in your brochures

1 Financial protection

Your contract is with Voel Holidays Limited of Voel Holidays Limited, Long Acres Road, Dyserth, LL18 6BP When you book a holiday with us, which does not include a flight, the money you pay us for the booking will be protected by Bonded Coach Holidays (BCH) and the Association of Bonded Travel Organisers Trust Limited (ABTOT), this is a Government approved consumer protection scheme The scheme will also ensure your repatriation in the event the company becomes insolvent Our Trading Charter and Booking Conditions set out clearly and simply the responsibility we have to you and in turn, you have with us, when a contract is made Please see the Consumer Guarantee at https://www abtot com/bch-abtotmembers-directory / There is no financial protection if you purchase just transport or accommodation-only from us We fully comply with the Package Travel and Linked Travel Arrangements Regulations

2018 The combination of travel services offered to you is a package holiday within the meaning of the Regulations Therefore, you will benefit from all rights applying to package holidays Voel Holidays Limited will be fully responsible for the proper performance of the holiday and providing assistance if you are in difficulty Your key rights will be in the details of the tour which will be provided prior to booking

2 Booking and payment

When a booking is made, the ‘lead name’ on the booking guarantees that he or she is 18 or over and has the authority and accepts on behalf of the party the terms of these booking conditions and pays the deposit indicated in the brochure and as confirmed in the pre-contract information After we receive your booking and all appropriate payments, if the arrangements you wish to book are available, we will send you or your booking agent a confirmation invoice within 14 days This confirmation will include any special requests we have agreed

All monies paid to your booking agent are held by them on your behalf until we issue our confirmation invoice, thereafter your booking agent holds the money on our behalf A binding agreement will come into existence between us when we dispatch this invoice to the ‘lead name’ or your booking agent Please check the confirmation carefully to ensure all the information is correct This contract is governed by English Law, and the jurisdiction of the English Courts

Single occupancy of rooms, when available, may be subject to a supplementary charge and these will be shown in the brochure You can book by paying a deposit for each person named on the booking, but our commitment is always conditional upon the balance being paid as below

Deposit £50 per person

The balance of the price of your holiday must be paid at least 8 weeks before your departure If you book within our balance due period, you will need to pay the total holiday cost at the time of booking If the balance is not paid in time, we reserve the right to cancel your holiday, retain your deposit, and apply the cancellation charges set out in the paragraph below The date of cancellation will normally be the date we receive your written confirmation that you intend to cancel or 15 days after the balance due date, whichever comes first

Where optional items are purchased as part of the holiday these are payable on the balance due date except where items, such as theatre tickets, have been specifically purchased for you In this case the cost will be payable at a separate date notified to you and will not normally be refunded unless we obtain a refund from the supplier we use

3 Brochure accuracy

Although “Voel Holidays Limited” make every effort to ensure the accuracy of the brochure information and pricing, regrettably errors do sometimes occur You must therefore ensure you check the price and all other details of your holiday with us at the time of booking and when you receive our confirmation invoice

4. Our Pricing Policy

“Voel Holidays Limited” endeavour to ensure that the most up to

date and correct prices are shown in our brochure Occasionally, an incorrect price may be shown, due to an error When we become aware of any such error, we will endeavour to notify you at the time of booking (if we are then aware of the mistake) or as soon as reasonably possible We reserve the right to cancel the booking if you do not wish to accept the price which is applicable to the holiday Local Authorities in many towns and cities throughout Europe have introduced new tourist taxes which must be paid directly to the hotel by all guests in person These taxes are not included in our prices, but we will notify you when applicable Holiday prices include all travel, hotel accommodation and meals as specified in the holiday description and VAT payable in the UK where applicable The price of the holiday will not be subjected to any surcharges except those arising from exchange rate changes, transportation including the price of fuel, air & ferry operator fares and tolls, embarkation or disembarkation fees at terminals, duties and taxes (including the rate of VAT) Even in these cases we will absorb the cost equivalent to cost of the first 2% of the holiday price Amounts more than this plus £1 administration fee and Travel Agents commission will be surcharged to you If this means the total cost of the holiday increases by more than 8% then you are entitled to cancel your holiday and receive a full refund of all monies paid except any insurance premium and amendment charges We will communicate the options with you either through email or letter, with a reminder if necessary If you exercise the right to cancel, we must receive written notice within 20 days of the date of the surcharge invoice

The currency exchange rate used in the holiday costings are based on rates as at 01/11/2025

5. If you change your booking

If, after our confirmation has been issued, you wish to change to another of our holidays or change departure date, we will do our utmost to make the changes but we cannot guarantee to do so

However, notification must be received in writing at our offices from the person who made the booking, at least 8 weeks before departures This must be accompanied by a payment of £10 to cover our administrative costs, plus costs we incur in making the amendment Alterations cannot be made within 6 weeks of departure and any such request for an alteration will be treated as a cancellation of the original booking and will be subject to the cancellation charges set out in paragraph below Some arrangements cannot be changed without paying a cancellation charge of up to 100% of the ticket cost

6 Transferring your booking

You can transfer your booking to somebody else, but the person must satisfy all the conditions of the holiday and you must inform us either by letter or email no less than 7 days before departure

This transfer will cost £10 plus reasonable costs to make the transfer You will remain responsible for ensuring payment before the balance due date This is in addition to (and does not affect) the separate liability of the transferee to us

7 If you need to cancel your holiday

You or any member of your party, may cancel your holiday at any time provided the cancellation is made by the person signing the booking form and is communicated to us in writing via the office who made your original booking You must pay cancellation charges to cover our administration costs and to compensate for the risk of us not reselling the holiday If the holiday is resold a refund will be made Your cancellation will take effect from the date on which we or our agent receive your written confirmation of your cancellation

You must also return any tickets or vouchers you have received A reduction in room occupancy may increase the charges for the remaining passengers by the application of supplements for low occupancy of rooms Where bought in supplies, such as ferries, hotel accommodation etc have been bought in on your behalf, and where the terms and conditions of the supplier are non-refundable, these products will be charged to you at the full retail rate If this applies, the non-refundable items will be deducted from your holiday costs and the following scale of charges will be applied to

the remainder:

Coach holidays

Before Departure Coach Scheme % Cancellation Scale

56 days or more Deposit only

55-22 days 50% or Deposit, if greater 21-15 Days 75% 14-0 days 100%

You may cancel your holiday without paying any termination fee before the start of the holiday, in the event of unavoidable and extraordinary circumstances occurring at the place of destination or its immediate vicinity, for instance, if there are serious security problems at the destination which are likely to affect the package 8. Alterations to your holiday by us

We hope that we will not have to make any change to your holiday but, because our holidays are planned many months in advance, we sometimes do need to make minor changes We reserve the right to do this at any time We will let you or your booking agent know about any important changes as soon as possible, including the minimum number of passengers required on the trip If after booking, and before departure, we make a major change to your holiday, you will have the option of withdrawing from the holiday without penalty or transferring to another holiday without any charge In either case, we will pay you compensation, according to the scale set below

A major change includes the time of your departure or return time by more than 12 hours, a change in departure point, location of resort or type of hotel, a change in cross channel travel, or specification of the coach If we tell you about any of these changes after we have confirmed your holiday booking (other than force majeure), you may either:

• accept the new arrangements offered by us; or

• accept a replacement holiday from us of equivalent or similar standard and price (at the date of the change), if we can offer you one; or

• cancel your holiday with us and receive a full refund of all monies

Either way, we will pay you compensation, using the Compensation table shown:

More than 28 days Nil 15-27 days £10 08-14 days £20 0-07 days £25

IMPORTANT NOTE. Compensation will not be payable if the holiday is cancelled because the number of persons booked is less than the number required, or for events beyond our control, which include war, threat of war, riots, civil disturbances, terrorist activity and its consequences, industrial disputes, natural and nuclear disasters, fire, epidemics, health risks and pandemics, unavoidable and unforeseeable technical problems with transport for reasons beyond our control or that of our suppliers; hurricanes and other actual or potential severe weather conditions and any other similar events You are also advised to check with The Foreign and Commonwealth Office Advice Unit regularly at https://www gov uk/browse/abroad/travel-abroad prior to travel

All holidays operate if the minimum number of participants is met However, in no case will we cancel your holiday less than 2 weeks before the scheduled departure date, except where you have failed to pay the final balance or because of force majeure (force majeure means an event which we or the suppliers of the services in question could not foresee or avoid and is therefore beyond our control)

9 Our responsibility to you

We accept responsibility for ensuring the holiday which you book with us is supplied as described in our publicity material and the

services offered reach a reasonable standard and if you are in difficulty, we will assist you If any part of our holiday contract is not provided as promised, you may terminate the contract without paying a termination fee and we will pay you appropriate compensation if this has affected your enjoyment of your holiday We will, however, not be liable if there are any unforeseeable or unavoidable actions of a third party not connected with our travel services, or there were unavoidable or extraordinary circumstances, or the lack of conformity is due to a traveller in the party We accept responsibility for the acts and/or omissions of our employees, agents and suppliers except where they lead to death, injury or illness Our liability in all cases shall be limited to a maximum of twice the value of the original holiday cost (not including insurance premiums and amendment charges) We accept responsibility for death, injury, or illness caused by the negligent acts and/or omissions of our employees or agents together with our suppliers and subcontractors, servants and/or agents of the same whilst acting within the scope of, or during their employment in the provision of your holiday We will accordingly pay to our clients such damages as might have been awarded in such circumstances under English Law In respect of carriage by air, sea, tunnel and rail and the provision of accommodation our liability in all cases will be limited in the manner provided by the relevant international convention

If we make any payment to you or any member of your party for death or personal injury or illness, you will be asked to assign to us or our insurers the rights you may have to act against the person or organisation responsible for causing the death, personal injury or illness This clause does not apply to any separate contracts that you may enter for excursions or activities during or outside of your holiday If you or any member of your party suffer death, illness or injury whilst overseas arising out of an activity which does NOT form part of your holiday, we may offer guidance and where legal action is contemplated and you want our assistance, you must obtain our written consent prior to any proceedings (We limit the cost of our assistance to you or your party to £5,000 per party)

10. If you have a complaint

If you have a problem during your holiday, please inform your Tour Manager, your driver or the relevant supplier/resort representative immediately who will endeavour to put things right If your complaint cannot be completely resolved locally, you must complete a Holiday Report Form which can be obtained by your driver or local representative, which you should keep Our contact number, for unresolved complaints will be our office number on 01745 570154 (open in office hours) If you remain dissatisfied please follow this up within 14 days of your return home by writing to “Voel Holidays Limited” giving your original booking reference number and all other relevant information, including the reference of the Holiday Report Form It is therefore a condition of this contract that you communicate any problem to the supplier of the services in question AND to our representative whilst in resort and obtain a written report form

If you fail to follow this simple procedure, we cannot accept responsibility as we have been deprived of the opportunity to investigate and rectify the problem Should you wish to pursue the complaint further, BCH ABTOT have an Alternative Dispute Resolution scheme and full details are available from them Please contact them at ABTOT 69 Leadenhall Street London EC3A 2BG 11 Our coaches

We will always use our reasonable endeavours to provide a coach to the specification in our brochure or advert but reserve the right to substitute an alternative vehicle should there be unforeseen circumstances There is a seating plan but, in some cases, operational reasons may require a coach with a different configuration We reserve the right to alter a coach seating plan and allocate seats other than those booked Single passengers may be required to share a double seat with other single passengers When your booking is confirmed, you will be offered the best seats that are available at that time If you feel that you require two seats, then these must be booked and paid for in advance, at the time of booking If you fail to do this and it transpires that the seat allocated to you is insufficient for your needs and there is no alternative seating available, then you will be refused access to the coach and any payments made will be liable to forfeiture

Specific seats will not be allocated on coaches operating a feeder service between joining points and main holiday departure points or on coaches that carry out transfers between airports, seaports etc

12 Hotel facilities

Some hotel facilities and entertainment may be withdrawn for routine maintenance or be subject to seasonal availability and provision of the facilities cannot be guaranteed Single occupancy of rooms may be subject to a supplementary charge

13 Health and safety

In some foreign countries, standards of infrastructure, safety and hygiene may be lower than those to which we are accustomed in the UK You should therefore exercise greater care for your own protection There may be countries that we visit that have special medical requirements for tourists These regulations are subject to change and our clients are responsible for complying with entry and current health requirements If you are not sure of the health requirements for the country you are visiting, you are advised to check with your own GP before travelling You are also advised to refer to the Department of Health leaflet “Health Advice for Travellers” Some people may be at risk from discomfort or deep vein thrombosis (DVT) if they remain immobile on a journey for a long period If you are planning to undertake a journey of more than three hours, you should consult your doctor, if you have ever had DVT, pulmonary embolism, a family history of clotting conditions, cancer or treatment for cancer, stroke, and heart or lung disease or If you have had major surgery in the past three months

We reserve the right to refuse any booking in the absence of a doctor’s certificate confirming that you are fit to travel Where we provide comfort stops you are encouraged to walk around Exercise reduces any discomfort, which may be caused by periods of immobility

NO SMOKING is allowed on our coaches (including E-Cigarettes) and we do not allow pets or any other animals, although we accommodate registered assistance dogs, but not on overseas holidays

14. Travel documents, itineraries, pick-up points and Passports For all Continental holidays, you will require a full 10-year British Passport (machine readable) valid for a further 6 months after your holiday If you do not hold a full British Passport or have any doubts about your status as a resident British subject, you must check with the Embassies or Consulates of the Countries to be visited to confirm the Passport or visa requirements when you book We cannot accept responsibility if passengers are not in possession of the correct travel documents For full details on passport requirements, please contact ‘the identity and passport service’ on 0300 222 0000 https://www gov uk/browse/abroad/passports

In relation to holidays in the European Union or a requirement to travel through an EU Member State, you are responsible to ensure that you have any necessary entry documents as required by the EU We cannot accept any liability for the consequences of your failure to do so

You are responsible for ensuring you are at the correct departure point, at the correct time and with the correct documents Voel Holidays Limited” reserve the right to modify itineraries to conform with requests from competent authorities both within the UK and abroad

Excursions which are included in the cost of your booking are detailed on the brochure page and refunds will not be made for excursions not taken Optional excursions booked and paid for in resort do not form part of your booking Admission fees to buildings may not be included in the price of the holiday, please check 15. Special requests

All special needs and requests, if agreed, should be entered on the booking form and be included in the confirmation of the holiday These cannot be guaranteed except where confirmed as part of our holiday commitment to you and are detailed on your holiday booking confirmation We are keen to ensure that we plan the arrangements for your holiday so that special needs and requests can be accommodated as far as possible If you will need assistance or may be unable to fully enjoy all aspects of your holiday you must tell us in advance so that we can maximise your enjoyment of the holiday We will need to know if you will need special facilities in the hotel, taking part in the excursions or have difficulty boarding

and travelling on the coach or other means of transport Before booking your holiday, you should be sure that you and your party are both physically and mentally capable of completing the itinerary If you need advice or further information either you or your booking agent should contact 01745 570154 If you will require a special diet please tell us at the time of booking, or as soon as you are medically advised, together with a copy of the diet 16. Passengers with disabilities

We want everyone to enjoy our travel arrangements We are happy to advise and assist you in choosing a suitable holiday But, as some of the accommodation and resorts featured may not cater for even minor disabilities, it is important that, when booking, you advise us of any disability, specific need or complex need you may have and any special requirements that will make sure the holiday is suitable If a passenger requires personal assistance (for example, assistance with feeding, dressing, toileting, mobilising) then this passenger must travel with an able-bodied companion or carer and written confirmation that such assistance will be provided for the entirety of the holiday is required at the time of booking Coach drivers/Tour

Managers are unable to provide such assistance

IMPORTANT. You must tell us if you have an existing medical condition, disability or complex need that may affect your holiday or other group members’ enjoyment of it before you book your holiday

We reserve the right to request a doctor’s certificate confirming the passenger is fit to travel If, in our reasonable opinion, your chosen holiday is not suitable for your medical condition or disability, we reserve the right to refuse your booking You are responsible for bringing with you the proper clothing and equipment, which we advise you about in our printed trip information We want you to enjoy your holiday and will help you select an appropriate trip

17. Passenger behaviour

We want all our customers to have a happy and carefree holiday

You are responsible for your behaviour and hygiene and the effect it may have on others If you or any other member of your party is abusive, disruptive or behaves in a way that could cause damage or injury to others or affect their enjoyment of their holiday or which could damage property, we have the right to terminate your contract with us and we will have no further liability or obligation to you The coach driver/representative, ship s captain, or authorised official is entitled to refuse you boarding if in their reasonable opinion you are unacceptably under the influence of drink or drugs or you are being violent or disruptive If you are refused boarding on the outward journey, we will regard it as a cancellation by you and we will apply cancellation charges If on your return journey, we have the right to terminate the contract with you We also request that mobile telephones are not used on the coach

18 Travel Insurance

We strongly advise that you take out personal travel insurance for the trip The insurance should cover medical and repatriation costs, personal injury, loss of baggage and cancellation charges If you do not have adequate insurance and require our assistance during your holiday, we reserve the right to reclaim from you any medical repatriation or other expenses which we may incur on your behalf which would otherwise have been met by insurers

19 Luggage and mobility aids

Please restrict your luggage to a suitcase weighing no more than 15 kgs per person We cannot accept responsibility for loss or damage to luggage unless through our negligence Please do not leave valuable items in your suitcase when left on the coach

20 General Data Protection Regulations

We comply with the GDPR 2018 Regulations, our data controller is Michelle Kerfoot Higginson and our data protection policy can be requested a copy from writing a letter to; Data Controller, Voel Holidays Limited, Long Acres Road, Dyserth, LL18 6BP

21 Emergency contact

Our emergency contact details are Tel: 01745 570309

Email: info@voelcoaches com

PUBLICATION DATE

This brochure was printed in the UK by Voel Holidays Limited on 30th January 2026

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