Welcome!
Welcome to our European Holiday Brochure featuring a wonderful selection of continental holidays for you to choose from. And, all our holidays are designed to make memories that will last a lifetime!
We would like to extend our sincere thanks to all our loyal customers who have travelled with us many times. But also, to those who are looking to travel with us for the first time. Sit back and relax in one of our modern coaches which are fitted to the highest standards. Here’s to making more memories to last a lifetime.
We will always do our best to help and assist with any mobility aids but we do have the following restrictions in place, if you have any questions, please don’t hesitate to contact us.
Wheelchairs, walkers and scooters MUST be booked at the time of reservation (restrictions apply). Please note, due to limited luggage capacity on the coaches we can only carry one motorised scooter per tour with a maximum of three mobility aids in total per tour. Mobility aids not booked on may be refused. Motorised scooters can be taken, provided they can be broken down to pieces weighing less than 20kg each with a maximum total weight of 50kg. All wheelchairs and walkers must fold flat. Suitcase scooters MUST have a total weight of less than 20kg and must be booked on as a mobility aid. We are unable to replace a standard suitcase with a suitcase scooter.
It will help taxi drivers, coach drivers, porters and anybody else who handles your luggage if you could please restrict your suitcases to the following sizes:
Maximum size approx.: 28in x 16in / 71cm x 40cm
Maximum weight: 20kg / 3st
PlEaSE noTE: These rules are in place for the Health and Safety of our drivers and cannot be altered in any way. Please be respectful to our office staff and drivers who are implementing these rules.
For your Protection
The combination of travel services offered to you is a package within the meaning of the Package Travel and Linked Travel Arrangements Regulations 2018. Therefore, you will benefit from all rights applying to packages; Voel Holidays Limited will be fully responsible for the proper performance of the package as a whole.
Additionally, as required by law, Voel Holidays Limited have protection in place to refund your payments and, where transport is included in the package, to ensure your repatriation in the event that they become insolvent. Voel Holidays Limited are members of the Bonded Coach Holiday Group, overseen by The Association of Bonded Travel Organisers Trust Limited. This is a government approved consumer protection scheme This ensures that in relation to the coach package holidays described in this brochure that a Bond, which may be called upon in the unlikely event of the members Insolvency, protects the clients’ monies. Clients are
recommended to inspect the current membership certificate at our registered office or alternatively go to www.bch-uk.org or telephone 0207 7065 5316 to confirm current membership
Your attention is also drawn to the Bonded Coach Holiday Group Trading Charter that will apply to these coach package holidays.
Details of the Package Travel and Linked Travel Arrangements Regulations 2018 can be found at The Package Travel and Linked Travel Arrangements Regulations 2018 (legislation.gov.uk)
Brussels – carpet of Flowers
Experience the breathtaking beauty of Brussels’ Grand-Place as it transforms into a vibrant tapestry of over 800,000 begonias and dahlias. This biennial event, held in August, showcases a stunning floral design crafted by dedicated volunteers Marvel at the intricate patterns and vivid colours that make this ephemeral masterpiece a must-see
Date & Duration
Enjoy panoramic views from the City Hall balcony, immerse yourself in the accompanying sound and light show, and explore the rich history of the square. Join our coach tour for a seamless journey to this unforgettable spectacle Don’t miss the opportunity to witness one of Europe’s most enchanting floral displays
14th to 17th august 2026 n 4 Days
Discovering Ireland
Discover Ireland’s charm on this carefully crafted tour, staying at the lovely Bloomfield House Hotel by peaceful Lough Ennell. Experience the thrill of the Irish National Stud & Japanese Gardens, the artistry of Newbridge Silverware with a tasty lunch, and the
Date & Duration
unique heritage of Lullymore Park with tea and scones. Explore the elegant Belvedere House & Gardens, and enjoy a full day at your leisure in vibrant Dublin, without the city price tag. A perfect blend of culture, comfort and delicious Irish hospitality awaits!
24th to 28th august 2026 n 5 Days
Killarney and the Ring of Kerry
Experience the very best of Ireland in just five unforgettable days! From the vibrant streets of Dublin to the stunning landscapes of Killarney and the legendary Ring of Kerry, this tour blends rich history, breathtaking scenery, and authentic Irish culture Explore charming villages, visit iconic landmarks, and enjoy a traditional horse drawn
Date & Duration
jaunting car ride through lush national parks. Delight in local cuisine, encounter friendly wildlife, and soak up the warm Irish welcome wherever you go Perfect for travellers seeking a compact yet immersive Irish adventure, five days of magic, memories, and discovery awaits! Staying at the Rose Hotel, Tralee
26th to 30th September 2026 n 5 Days
Lake Garda
Set sail from Dover to Calais, then unwind in Lille and Strasbourg before arriving at Italy ’s lakeside gem, Manerba del Garda – where you’ll enjoy sumptuous antipasti, guided tours of Renaissance villas and medieval fortresses, serene strolls along sparkling
Date & Duration
shores, elegant winery tastings, boutique hotel comforts, and gourmet dinners – before returning via picturesque Strasbourg and Lille, all on one seamless, unforgettable journey Staying at the Spa Hotel Splendid Sole
9th to 18th october 2026 n 10 Days
Disneyland Paris
From mid-November to early January, Disneyland
Paris is transformed into a magical winter wonderland, shimmering with festive lights and seasonal charm. A towering Christmas tree welcomes guests at Town Square, while gentle snowfall along Main Street, U.S.A. creates a truly
Date & Duration
Package Prices sharing a Room
enchanting atmosphere. Beloved Disney Characters, Mickey, Minnie, Donald, Goofy, Stitch, and even Santa Claus* will be dressed in their holiday finest, spreading cheer and making memories to last a lifetime. Staying at the Grand Magic Hotel.
8th to 12th november 2026 n 5 Days
4 Travellers: Total £1876 n 3 Travellers: Total £1497
2 Travellers: Total £1098 n Single Traveller: Total £719
German christmas Markets including P&O Mini cruise
Discover the charm of Rüdesheim am Rhein on this cosy winter getaway. Travel in comfort on P&O North Sea ferries, stay at the welcoming Hotel Felsenkeller, and enjoy leisurely days exploring cobbled streets, festive markets, and scenic riverside views. Evenings are spent relaxing with hearty regional cuisine and warm hospitality, making this the perfect seasonal escape along the Rhine.
Date & Duration
21st to 26th november 2026 n 6 Days
Ostend, Bruges and Lille christmas Markets
Join us for a magical five-day festive break based in the charming seaside town of Ostend, perfectly positioned for exploring the best of Belgium and a taste of France Discover Ostend’s coastal beauty, vibrant Christmas markets, and rich artistic heritage before enjoying day trips to the fairy-tale city of Bruges, with its medieval charm and picturesque canals, and to Lille, where French flair meets festive
Date & Duration
sparkle in one of the region’s most popular Christmas markets With comfortable accommodation at the centrally located Ostend Hotel, expert planning from a company trusted with tours since 2020, and a relaxed, well-paced itinerary, this tour offers the perfect balance of culture, shopping, seasonal sights, and coastal charm.
7th to 11th December 2026 n 5 Days
2027 EUROPEAN TOURs
Magical Disneyland® Paris including 2 Day Hopper Pass!
In a magical kingdom not so far away, classic Disney heroes and heroines live once upon a time in fairytales that are, happily, never ending. More than 50 rides and attractions, are spread over five themed lands The story begins with the good ol’ days of the early 1900s in Main Street, U S A ® Then, turn the page and saddle up for some serious fun in
Frontierland – yee ha! Set sail for an Adventureland of swashbuckling thrills. Take flight into Fantasyland where Disney princes and princesses are real before charting a course into the past and live extraordinary visions of the future in Discoveryland Staying at the Disney Hotel, Santa Fe (on site hotel)
31st January to 4th February 2027 n 5 Days Date &
Menton Lemon Festival & Nice carnival 2027
Escape to the French Riviera on a spectacular coach holiday that combines two of the region’s most dazzling celebrations: the Menton Lemon Festival and the world-famous Nice Carnival Journey in comfort to the elegant Côte d’Azur, where winter is transformed into a season of colour and festivity We also visit one of Europe’s largest and most
Date & Duration
famous carnivals in Nice. With scenic coastal drives, comfortable accommodation, and plenty of time to explore bustling markets, palm-lined promenades, and charming old towns, this coach holiday offers the perfect blend of relaxation and celebration Staying at the Toscana Hotel, Alassio
21st to 28th February 2027 n 8 Days
Austrian
tyrol Winter Wonderland and the Alpine Express train
Think of Austria and it conjures up images of snowcapped mountains, tumbling waterfalls and glistening lakes. All this, and more, can be captured on this NEW Austrian Winter Wonderland tour. The highlight of the tour is a journey by train across the breath-
Date & Duration
taking Arlberg mountain pass. Discover the capital of the Tyrol, Innsbruck, marvel at the crystals of Swarovski Crystal World, watch the skills of the glassblowers in Rattenberg and join in the thigh-slapping entertainment at a traditional Tyrolean music show.
13th to 19th March 2027 n 7 Days
Mystery tour in Ireland. celebrating St. Patrick’s Day!
Celebrate St. Patrick’s Day in Ireland on this exciting mystery tour, staying for four nights at a carefully selected minimum 4-star hotel, revealed six weeks before departure. Enjoy exploring charming Irish
Date & Duration
towns and scenic countryside while soaking up the vibrant atmosphere of parades, traditional music and festive celebrations on Ireland’s national day.
15th to 19th March 2027 n 5 Days
In a magical Kingdom not so far away, classic Disney heroes and heroines live once upon a time in fairytales that are, happily, never ending. More than 50 rides and attractions, are spread over five themed lands The story begins with the good ol’ days of the early 1900s in Main Street, U S A ® Then, turn the page and saddle up for some serious fun in
Frontierland – yee ha! Set sail for an Adventureland of swashbuckling thrills. Take flight into Fantasyland where Disney princes and princesses are real before charting a course into the past and live extraordinary visions of the future in Discoveryland Staying at the Grand Magic Hotel
Disneyland® Paris including 2 Day Hopper Pass!
Easter Special - Gateway to Galway!
Discover the scenic natural beauty of Ireland’s Heartlands area and visit the historic city of Galway on this magical tour. Experience the beautiful lakes and rivers, ancient castles and monasteries. Staying in the well-preserved Georgian town of Birr, our
Date & Duration
tour highlights include a relaxing Shannon waterway cruise, a visit to the award-winning Birr Castle & Gardens, and a tour of Kilbeggan; the oldest licensed distillery in Ireland. Staying at the County Arms Hotel.
25th to 29th March 2027 n 5 Days
Sip, Shop & Stay: Dublin Weekend Escape
Discover the vibrant capital of Ireland on this exciting break to Dublin. Steeped in history, culture and character, Dublin offers a perfect blend of historic landmarks, lively streets and warm Irish hospitality Explore the city's many attractions, from the cobbled
Date & Duration
3rd to 4th april 2027 n 2 Days
streets of Temple Bar and the impressive Trinity College to the famous Guinness Storehouse and Dublin Castle Excursions not included* Staying at the Academy Plaza Hotel, Dublin
Keukenhof Garden’s Spring Flower Display & Mini cruise
Keukenhof, also known as the Garden of Europe, is one of the world's largest flower gardens, situated in the municipality of Lisse, in the Netherlands. Keukenhof Park covers an area of 32 hectares and approximately 7 million flower bulbs are planted in the gardens annually. Sail away into the night when you get the ferry to Holland on the crossing from Hull to Rotterdam. There’s so much on board the ship for you to enjoy as you journey across the North Sea!
Date & Duration
11th to 13th april 2027 n 3 Days
the Wild Atlantic Way, Bantry Bay & the Ring of Kerry
Experience the spectacular scenery of Southwest Ireland on this relaxing tour based in the beautiful harbor town of Bantry, overlooking stunning Bantry Bay Staying at the welcoming Maritime Hotel, this tour is the perfect base for exploring the breathtaking
Date & Duration
landscapes of County Kerry and the Wild Atlantic Way. Enjoy dramatic coastal scenery, charming Irish towns and the natural beauty of Ireland’s southwest, combined with comfortable accommodation and traditional Irish hospitality
12th to 16th april 2027 n 5 Days
come for the Music... stay for the ‘craic’ Irish House Party
Step into the heart of Irish hospitality in beautiful County Wexford. Enjoy an unforgettable evening of traditional music, storytelling, delicious Irish food, and plenty of laughter. Meet local musicians, learn
Date & Duration
10th to 14th May 2027 n 5 Days
how to make authentic Irish coffee, and soak up the famous Irish “craic” in a warm and welcoming setting. Staying at the Treacy ’s Hotel, Enniscorthy, County Wexford.
the Rhine, Some Wine & Rüdesheim
Renowned for its white wines, vine-covered hillsides, and half-timbered medieval towns, the Rhine River Valley is one of Germany ’s most breathtaking and historic regions. Our tour is based in the charming riverside town of Rüdesheim am Rhein, where you will have free time to explore its quaint streets,
Date & Duration
traditional wine taverns, and scenic riverfront at your leisure. The itinerary also includes free time in the history-rich city of Mainz, a guided visit to the stunning Eberbach Monastery, and a scenic cruise along the Rhine. Staying at Hotel Lindenwirt.
15th to 22nd May 2027 n 8 Days
Discover Ireland’s Ancient Monastic Sites: Irish castles, coast & Heritage
Discover the charm, history and coastal beauty of Ireland on this relaxing Waterford, Cobh & Johnstown Castle tour, staying for four nights at Treacy ’s Hotel, Waterford. This scenic break combines fascinating heritage sites, beautiful landscapes and some of Ireland’s most historic towns. Highlights include a visit to the ancient
Date & Duration
7th to 11th June 2027 n 5 Days
monastic site of Glendalough in the stunning Wicklow Mountains, exploring the moving Titanic Experience and Cobh Heritage Centre, and discovering the elegant grounds of Johnstown Castle. You will also enjoy time to explore the medieval city of Kilkenny and a full day at leisure in Waterford, Ireland’s oldest city.
Belgium & Holland, Ostend, Bruges & Sluis
Ostend boasts a pleasant promenade, beach, fishing harbour, shopping centre and an abundance of bars, cafés and seafood restaurants. The city has two delightful parks, the Leopold with its famous flower
Date & Duration
5th to 9th July 2027 n 5 Days
clock and the larger Maria Hendrika park where you will find three lakes, a popular café with outdoor terrace, boat and pedalo hire and pleasant lakeside walks. Staying at the Europe Hotel, Ostend.
Italian Dolomites
Our fabulous house party package takes us to picture-postcard Fai della Paganella in the Dolomites. We’re in for a warm welcome from our
Date & Duration
hosts at the family-run Hotel Paganella, with scenic mountains, lakeside spots and pretty towns waiting to be explored. With free bar package!*
12th to 21st July 2027 n 10 Days
Ireland’s Most Beautiful Gardens, Gardens of Ireland
Discover the beauty of Ireland on this relaxing Gardens of Ireland tour, staying for four nights at the welcoming Clanard Court Hotel in County Kildare. This scenic break showcases some of the country ’s most beautiful gardens and landscapes. Highlights include visits to the magnificent Powerscourt Gardens and Waterfall, the stunning Japanese
Date & Duration
Gardens at the National Irish Stud, and the historic Irish National Botanic Gardens in Dublin. Combined with scenic views through the Wicklow Mountains and comfortable accommodation, this tour offers a wonderful escape for garden lovers and nature enthusiasts.
19th to 23rd July 2027 n 2 Days
the Best of Switzerland & the Bernina Express
Staying in the stylish yet tranquil resort of Klosters, well known for being the winter playground of the British Royals, our packaged itinerary includes a wonderful trio of rail journeys for the best views of the breathtaking scenery including the Bernina
Date & Duration
Express, historic train to Davos Platz and journey on Landwasser Express Road train. That’s not all, we also visit the beautiful towns of Davos and Chur. Staying at the Silvretta Parkhotel, Klosters.
27th July to 4th august 2027 n 9 Days
Grande Braderie de Lille, Lille Flea Market & Arras
The Braderie de Lille (Lille Flea Market) is a famous annual flea market and street festival held in the city of Lille, France. It is one of the largest and oldest flea markets in Europe, attracting millions of visitors each year. During the Braderie de Lille, the entire city centre becomes a vast open-air market. Over 10,000
Date & Duration
vendors, locals and professionals alike, set up stalls along the streets and sidewalks. You can find all sorts of items for sale, including antiques, vintage clothing, furniture, books, artwork, collectibles, and much more. It’s a paradise for bargain hunters and treasure seekers. Staying at Ibis Styles Arras Centre.
3th to 6th September 2027 n 4 Days
Royal Versailles Weekend
A weekend fit for royalty, soak up the incredible sights of Paris with a scenic boat cruise along the River Seine and visit the magnificent Palace & Gardens of Versailles to explore the breath-taking
Date & Duration
landscaped gardens and discover its incredible history. Staying at Le Louis Hotel Versailles Château, MGallery Collection.
10th to 13th September 2027 n 4 Days
treasures of charming, cantabria, Spain
This packaged tour takes in the very best that Cantabria has to offer visitors. Located in the lush greener part of Northern Spain, known as ‘Green Spain’. This region is the proud home to some of the jewels of Spain offering amazing landscapes,
Date & Duration
charming beaches, exciting cities, cultural treasures and the Picos de Europa mountain range. Staying at the Olimpo Hotel, Cantabria, Playa de Isla. With overnight Cabins on Brittany Ferries.
26th September to 5th october 2027 n 10 Days
Amsterdam, including P&O Mini cruise & Hotel Stay
Amsterdam is a fun and lively city with a network of centuries-old canals which give it a unique atmosphere together with beautiful buildings, a wealth of galleries and museums, floating flower markets, restaurants, cafes, bars and modern retail centre. Sail away into the night when you board the
Date & Duration
ferry to Holland on the crossing from Hull to Rotterdam. There’s so much on board the ship for you to enjoy as you journey across the North Sea. Staying at the Leonardo Hotel, Amsterdam, Rembrandt Park.
25th to 28th october 2027 n 4 Days
Derry, Europe’s Halloween capital Irish Halloween Festival
Enjoy an unforgettable Halloween break in the northwest of Ireland, staying at the Clanree Hotel, in the lively town of Letterkenny, County Donegal This tour combines dramatic scenery, rich history and the excitement of Derry ’s world-famous Halloween Festival, one of the largest celebrations of its kind in Europe. During your stay, visit the spectacular Giant’s
Date & Duration
Causeway, a UNESCO World Heritage Site, and enjoy a guided tour of the historic city of Derry, exploring its famous walls, murals and landmarks along the River Foyle The highlight of the tour is experiencing the incredible Halloween celebrations, with illuminated streets, carnival parades and a spectacular fireworks display creating a truly magical atmosphere.
29th october to 1st november 2027 n 4 Days
German christmas Markets including P&O Mini cruise
Discover the charm of Rüdesheim am Rhein on this cosy winter getaway. Travel in comfort on P&O north sea ferries, stay at the welcoming Hotel Felsenkeller, and enjoy leisurely days exploring cobbled streets, festive markets, and scenic riverside views. Evenings are spent relaxing with hearty regional cuisine and warm hospitality, making this the perfect seasonal escape along the Rhine.
Date & Duration
21st to 26th november 2027 n 6 Days
In a magical kingdom not so far away, classic Disney heroes and heroines live once upon a time in fairytales that are, happily, never ending. More than 50 rides and attractions, are spread over five themed lands The story begins with the good ol’ days of the early 1900s in Main Street, U S A ® Then, turn the page and saddle up for some serious fun in
Date & Duration
Frontierland – yee ha! Set sail for an Adventureland of swashbuckling thrills. Take flight into Fantasyland where Disney princes and princesses are real before charting a course into the past and live extraordinary visions of the future in Discoveryland Staying at the Grand Magic Hotel
Package Prices sharing a Room 4th to 8th December 2027 n 5 Days
4 Travellers: Total £2316 n 3 Travellers: Total £1842
2 Travellers: Total £1318 n Single Traveller: Total £844
Magical Disneyland® Paris including 2 Day Hopper Pass!
Sip, Shop & Stay! Festive Fun in Dublin
Dublin truly sparkles at Christmas, offering everything from world-class museums and scenic river cruises to historic prisons and treasured ancient manuscripts, the only challenge is choosing what to enjoy first. No festive visit would be complete without sampling Ireland’s most famous tipples,
Date & Duration
so why not warm up with a visit to the iconic Guinness Storehouse or raise a glass with a smooth Irish whiskey at Jameson’s Distillery. Excursions not included* Staying at the Academy Plaza Hotel, Dublin.
18th to 19th December 2027 n 6 Days
A LITTLE VOUCHER FOR YOUR NEXT BIG ESCAPE
TO REDEEM, PLEASE QUOTE THIS VOUCHER CODE: VC2026J100 £5
TERMS AND CONDITIONS
£5 OFF VOUCHER is per person and can only be used once Voucher can only be redeemed when booking in person in our sales office and is valid on all Holidays between July 2026 & December 2026. This promotion can be withdrawn at any point. Voucher can not be used in conjunction with any other promotion.
Voel Holidays Ltd trading charter including Booking conditions
You are required to provide this information, updated to reflect your own specific terms and conditions where highlighted, to all customers at the time of booking or prior to travel. It can be sent out as a hard copy document, and/or displayed on your website and/or in your brochures.
VOEL HOLIDAYS LTD TRADING CHARTER (& BOOKING CONDITIONS)
1. Financial protection
Your contract is with Voel Holidays Limited of Voel Holidays Limited, Long Acres Road, Dyserth, LL18 6BP When you book a holiday with us, which does not include a flight, the money you pay us for the booking will be protected by Bonded Coach Holidays (BCH) and the Association of Bonded Travel Organisers Trust Limited (ABTOT), this is a Government approved consumer protection scheme. The scheme will also ensure your repatriation in the event the company becomes insolvent. Our Trading Charter and Booking Conditions set out clearly and simply the responsibility we have to you and in turn, you have with us, when a contract is made. Please see the Consumer Guarantee at https://www abtot com/bch-abtot-members-directory / There is no financial protection if you purchase just transport or accommodationonly from us. We fully comply with the Package Travel and Linked Travel Arrangements Regulations 2018 The combination of travel services offered to you is a package holiday within the meaning of the Regulations. Therefore, you will benefit from all rights applying to package holidays Voel Holidays Limited will be fully responsible for the proper performance of the holiday and providing assistance if you are in difficulty. Your key rights will be in the details of the tour which will be provided prior to booking.
2. Booking and payment
When a booking is made, the ‘lead name’ on the booking guarantees that he or she is 18 or over and has the authority and accepts on behalf of the party the terms of these booking conditions and pays the deposit indicated in the brochure and as confirmed in the pre-contract information. After we receive your booking and all appropriate payments, if the arrangements you wish to book are available, we will send you or your booking agent a confirmation invoice within 14 days This confirmation will include any special requests we have agreed. All monies paid to your booking agent are held by them on your behalf until we issue our confirmation invoice, thereafter your booking agent holds the money on our behalf A binding agreement will come into existence between us when we dispatch this invoice to the ‘lead name’ or your booking agent Please check the confirmation carefully to ensure all the information is correct This contract is governed by English Law, and the jurisdiction of the English Courts.
Single occupancy of rooms, when available, may be subject to a supplementary charge and these will be shown in the brochure You can book by paying a deposit for each person named on the booking, but our commitment is always conditional upon the balance being paid as below.
Deposit £50 per person
The balance of the price of your holiday must be paid at least 8 weeks before your departure. If you book within our balance due period, you will need to pay the total holiday cost at the time of booking If the
balance is not paid in time, we reserve the right to cancel your holiday, retain your deposit, and apply the cancellation charges set out in the paragraph below The date of cancellation will normally be the date we receive your written confirmation that you intend to cancel or 15 days after the balance due date, whichever comes first.
Where optional items are purchased as part of the holiday, these are payable on the balance due date except where items, such as theatre tickets, have been specifically purchased for you. In this case the cost will be payable at a separate date notified to you and will not normally be refunded unless we obtain a refund from the supplier we use
3. Brochure accuracy
Although “Voel Holidays Limited” make every effort to ensure the accuracy of the brochure information and pricing, regrettably errors do sometimes occur You must therefore ensure you check the price and all other details of your holiday with us at the time of booking and when you receive our confirmation invoice
4. Our Pricing Policy
“Voel Holidays Limited” endeavour to ensure that the most up to date and correct prices are shown in our brochure Occasionally, an incorrect price may be shown, due to an error When we become aware of any such error, we will endeavour to notify you at the time of booking (if we are then aware of the mistake) or as soon as reasonably possible We reserve the right to cancel the booking if you do not wish to accept the price which is applicable to the holiday Local Authorities in many towns and cities throughout Europe have introduced new tourist taxes which must be paid directly to the hotel by all guests in person These taxes are not included in our prices, but we will notify you when applicable.
Holiday prices include all travel, hotel accommodation and meals as specified in the holiday description and VAT payable in the UK where applicable. The price of the holiday will not be subjected to any surcharges except those arising from exchange rate changes, transportation including the price of fuel, air & ferry operator fares and tolls, embarkation or disembarkation fees at terminals, duties and taxes (including the rate of VAT). Even in these cases we will absorb the cost equivalent to cost of the first 2% of the holiday price Amounts more than this plus £1 administration fee and Travel Agents commission will be surcharged to you. If this means the total cost of the holiday increases by more than 8% then you are entitled to cancel your holiday and receive a full refund of all monies paid except any insurance premium and amendment charges. We will communicate the options with you either through email or letter, with a reminder if necessary. If you exercise the right to cancel, we must receive written notice within 20 days of the date of the surcharge invoice
The currency exchange rate used in the holiday costings are based on rates as at 01/06/2026
5. If you change your booking
If, after our confirmation has been issued, you wish to change to another of our holidays or change departure date, we will do our utmost to make the changes, but we cannot guarantee to do so However, notification must be received in writing at our offices from the person who made the booking, at least 8 weeks before departures. This must be accompanied by a payment of £10 to cover our administrative costs, plus costs we incur in making the amendment Alterations cannot be made within 6 weeks of departure and any such request for an alteration will be treated as a cancellation of the original booking and will be subject to the cancellation charges set out in paragraph below Some arrangements cannot be changed without paying a cancellation charge of up to 100% of the ticket cost.
6. Transferring your booking
You can transfer your booking to somebody else, but the person must satisfy all the conditions of the holiday and you must inform us either by letter or email no less than 7 days before departure. This transfer will cost £10 plus reasonable costs to make the transfer You will remain responsible for ensuring payment before the balance due date This is in addition to (and does not affect) the separate liability of the transferee to us
7. If you need to cancel your holiday
You or any member of your party, may cancel your holiday at any time provided the cancellation is made by the person signing the booking form and is communicated to us in writing via the office who made your original booking. You must pay cancellation charges to cover our administration costs and to compensate for the risk of us not reselling the holiday If the holiday is resold a refund will be made Your cancellation will take effect from the date on which we or our agent receive your written confirmation of your cancellation. You must also return any tickets or vouchers you have received
A reduction in room occupancy may increase the charges for the remaining passengers by the application of supplements for low occupancy of rooms Where bought in supplies, such as ferries, hotel accommodation etc have been bought in on your behalf, and where the terms and conditions of the supplier are non-refundable, these products will be charged to you at the full retail rate If this applies, the nonrefundable items will be deducted from your holiday costs and the following scale of charges will be applied to the remainder:
Coach holidays
Before Departure
Coach Scheme % Cancellation Scale
56 days or more Deposit only
55-22 days
or Deposit, if greater 21-15 Days
days
You may cancel your holiday without paying any termination fee before the start of the holiday, in the event of unavoidable and extraordinary circumstances occurring at the place of destination or its immediate vicinity, for instance, if there are serious security problems at the destination which are likely to affect the package
8. Alterations to your holiday by us
We hope that we will not have to make any change to your holiday but, because our holidays are planned many months in advance, we sometimes do need to make minor changes We reserve the right to do this at any time We will let you or your booking agent know about any important changes as soon as possible, including the minimum number of passengers required on the trip. If after booking, and before departure, we make a major change to your holiday, you will have the option of withdrawing from the holiday without penalty or transferring to another holiday without any charge. In either case, we will pay you compensation, according to the scale set below
A major change includes the time of your departure or return time by more than 12 hours, a change in departure point, location of resort or type of hotel, a change in cross channel travel, or specification of the coach If we tell you about any of these changes after we have confirmed your holiday booking (other than force majeure), you may either:
• accept the new arrangements offered by us; or
• accept a replacement holiday from us of equivalent or similar standard and price (at the date of the change), if we can offer you one; or
• cancel your holiday with us and receive a full refund of all monies
Either way, we will pay you compensation, using the Compensation table shown:
More than 28 days Nil 15-27 days
08-14 days
0-07 days
£10
£20
£25
IMPORTANT NOTE. Compensation will not be payable if the holiday is cancelled because the number of persons booked is less than the number required, or for events beyond our control, which include: war, threat of war, riots, civil disturbances, terrorist activity and its consequences, industrial disputes, natural and nuclear disasters, fire, epidemics, health risks and pandemics, unavoidable and unforeseeable technical problems with transport for reasons beyond our control or that of our suppliers; hurricanes and other actual or potential severe weather conditions and any other similar events. You are also advised to check with The Foreign and Commonwealth Office Advice Unit regularly at https://www gov uk/browse/abroad/travel-abroad prior to travel
All holidays operate if the minimum number of participants is met. However, in no case will we cancel your holiday less than 2 weeks before the scheduled departure date, except where you have failed to pay the final balance or because of force majeure (force majeure means an event which we or the suppliers of the services in question could not foresee or avoid and is therefore beyond our control)
9. Our responsibility to you
We accept responsibility for ensuring the holiday which you book with us is supplied as described in our publicity material and the services offered reach a reasonable standard and if you are in difficulty,
we will assist you If any part of our holiday contract is not provided as promised, you may terminate the contract without paying a termination fee and we will pay you appropriate compensation if this has affected your enjoyment of your holiday We will, however, not be liable if there are any unforeseeable or unavoidable actions of a third party not connected with our travel services, or there were unavoidable or extraordinary circumstances, or the lack of conformity is due to a traveller in the party We accept responsibility for the acts and/or omissions of our employees, agents and suppliers except where they lead to death, injury or illness. Our liability in all cases shall be limited to a maximum of twice the value of the original holiday cost (not including insurance premiums and amendment charges) We accept responsibility for death, injury, or illness caused by the negligent acts and/or omissions of our employees or agents together with our suppliers and sub-contractors, servants and/or agents of the same whilst acting within the scope of, or during their employment in the provision of your holiday. We will accordingly pay to our clients such damages as might have been awarded in such circumstances under English Law In respect of carriage by air, sea, tunnel and rail and the provision of accommodation our liability in all cases will be limited in the manner provided by the relevant international convention
If we make any payment to you or any member of your party for death or personal injury or illness, you will be asked to assign to us or our insurers the rights you may have to act against the person or organisation responsible for causing the death, personal injury or illness This clause does not apply to any separate contracts that you may enter for excursions or activities during or outside of your holiday If you or any member of your party suffer death, illness or injury whilst overseas arising out of an activity which does NOT form part of your holiday, we may offer guidance and where legal action is contemplated and you want our assistance, you must obtain our written consent prior to any proceedings (We limit the cost of our assistance to you or your party to £5,000 per party).
10. If you have a complaint
If you have a problem during your holiday, please inform your Tour Manager, your driver or the relevant supplier/resort representative immediately who will endeavour to put things right If your complaint cannot be completely resolved locally, you must complete a Holiday Report Form which can be obtained by your driver or local representative, which you should keep. Our contact number, for unresolved complaints will be our office number on 01745 570154 (open in office hours) If you remain dissatisfied please follow this up within 14 days of your return home by writing to “Voel Holidays Limited” giving your original booking reference number and all other relevant information, including the reference of the Holiday Report Form It is therefore a condition of this contract that you communicate any problem to the supplier of the services in question AND to our representative whilst in resort and obtain a written report form If you fail to follow this simple procedure, we cannot accept responsibility as we have been deprived of the opportunity to investigate and rectify the problem Should you wish to pursue the complaint further, BCH ABTOT have an Alternative Dispute Resolution
scheme and full details are available from them Please contact them at ABTOT 69 Leadenhall Street London EC3A 2BG
11. Our coaches
We will always use our reasonable endeavours to provide a coach to the specification in our brochure or advert but reserve the right to substitute an alternative vehicle should there be unforeseen circumstances. There is a seating plan but, in some cases, operational reasons may require a coach with a different configuration We reserve the right to alter a coach seating plan and allocate seats other than those booked. Single passengers may be required to share a double seat with other single passengers When your booking is confirmed, you will be offered the best seats that are available at that time If you feel that you require two seats, then these must be booked and paid for in advance, at the time of booking If you fail to do this and it transpires that the seat allocated to you is insufficient for your needs and there is no alternative seating available, then you will be refused access to the coach and any payments made will be liable to forfeiture.
Specific seats will not be allocated on coaches operating a feeder service between joining points and main holiday departure points or on coaches that carry out transfers between airports, seaports etc.
12. Hotel facilities
Some hotel facilities and entertainment may be withdrawn for routine maintenance or be subject to seasonal availability and provision of the facilities cannot be guaranteed Single occupancy of rooms may be subject to a supplementary charge
13. Health and safety
In some foreign countries, standards of infrastructure, safety and hygiene may be lower than those to which we are accustomed in the UK You should therefore exercise greater care for your own protection. There may be countries that we visit that have special medical requirements for tourists These regulations are subject to change and our clients are responsible for complying with entry and current health requirements If you are not sure of the health requirements for the country you are visiting, you are advised to check with your own GP before travelling You are also advised to refer to the Department of Health leaflet “Health Advice for Travellers”. Some people may be at risk from discomfort or deep vein thrombosis (DVT) if they remain immobile on a journey for a long period If you are planning to undertake a journey of more than three hours, you should consult your doctor, if you have ever had DVT, pulmonary embolism, a family history of clotting conditions, cancer or treatment for cancer, stroke, and heart or lung disease or If you have had major surgery in the past three months
We reserve the right to refuse any booking in the absence of a doctor’s certificate confirming that you are fit to travel Where we provide comfort stops you are encouraged to walk around Exercise reduces any discomfort, which may be caused by periods of immobility. NO SMOKING is allowed on our coaches (including E-Cigarettes) and we do not allow pets or any other animals, although we accommodate registered assistance dogs, but not on overseas holidays.
14.
Travel
documents, itineraries, pick-up points and Passports
For all Continental holidays, you will require a full 10-year British Passport (machine readable) valid for a further 6 months after your
holiday If you do not hold a full British Passport or have any doubts about your status as a resident British subject, you must check with the Embassies or Consulates of the Countries to be visited to confirm the Passport or visa requirements when you book We cannot accept responsibility if passengers are not in possession of the correct travel documents. For full details on passport requirements, please contact ‘the identity and passport service’ on 0300 222 0000 https://www gov uk/browse/abroad/passports
In relation to holidays in the European Union or a requirement to travel through an EU Member State, you are responsible to ensure that you have any necessary entry documents as required by the EU We cannot accept any liability for the consequences of your failure to do so
You are responsible for ensuring you are at the correct departure point, at the correct time and with the correct documents “Voel Holidays Limited” reserve the right to modify itineraries to conform with requests from competent authorities both within the UK and abroad.
Excursions which are included in the cost of your booking are detailed on the brochure page and refunds will not be made for excursions not taken Optional excursions booked and paid for in resort do not form part of your booking. Admission fees to buildings may not be included in the price of the holiday, please check 15. Special requests
All special needs and requests, if agreed, should be entered on the booking form and be included in the confirmation of the holiday These cannot be guaranteed except where confirmed as part of our holiday commitment to you and are detailed on your holiday booking confirmation We are keen to ensure that we plan the arrangements for your holiday so that special needs and requests can be accommodated as far as possible. If you will need assistance or may be unable to fully enjoy all aspects of your holiday you must tell us in advance so that we can maximise your enjoyment of the holiday We will need to know if you will need special facilities in the hotel, taking part in the excursions or have difficulty boarding and travelling on the coach or other means of transport Before booking your holiday, you should be sure that you and your party are both physically and mentally capable of completing the itinerary. If you need advice or further information either you or your booking agent should contact 01745 570154 If you will require a special diet please tell us at the time of booking, or as soon as you are medically advised, together with a copy of the diet.
16.
Passengers with disabilities
We want everyone to enjoy our travel arrangements We are happy to advise and assist you in choosing a suitable holiday But, as some of the accommodation and resorts featured may not cater for even minor disabilities, it is important that, when booking, you advise us of any disability, specific need or complex need you may have and any special requirements that will make sure the holiday is suitable. If a passenger requires personal assistance (for example, assistance with feeding, dressing, toileting, mobilising) then this passenger must travel with an able-bodied companion or carer and written confirmation that such assistance will be provided for the entirety of the holiday is required at the time of booking Coach drivers/Tour Managers are unable to provide such assistance
IMPORTANT. You must tell us if you have an existing medical condition, disability or complex need that may affect your holiday or other group members’ enjoyment of it before you book your holiday. We reserve the right to request a doctor’s certificate confirming the passenger is fit to travel If, in our reasonable opinion, your chosen holiday is not suitable for your medical condition or disability, we reserve the right to refuse your booking. You are responsible for bringing with you the proper clothing and equipment, which we advise you about in our printed trip information We want you to enjoy your holiday and will help you select an appropriate trip.
17. Passenger behaviour
We want all our customers to have a happy and carefree holiday You are responsible for your behaviour and hygiene and the effect it may have on others If you or any other member of your party is abusive, disruptive or behaves in a way that could cause damage or injury to others or affect their enjoyment of their holiday or which could damage property, we have the right to terminate your contract with us and we will have no further liability or obligation to you The coach driver/representative, ship's captain, or authorised official is entitled to refuse you boarding if in their reasonable opinion you are unacceptably under the influence of drink or drugs or you are being violent or disruptive If you are refused boarding on the outward journey, we will regard it as a cancellation by you and we will apply cancellation charges. If on your return journey, we have the right to terminate the contract with you We also request that mobile telephones are not used on the coach
18. Travel Insurance
We strongly advise that you take out personal travel insurance for the trip The insurance should cover medical and repatriation costs, personal injury, loss of baggage and cancellation charges. If you do not have adequate insurance and require our assistance during your holiday, we reserve the right to reclaim from you any medical repatriation or other expenses which we may incur on your behalf which would otherwise have been met by insurers.
19. Luggage and mobility aids
Please restrict your luggage to a suitcase weighing no more than 15 kgs per person. We cannot accept responsibility for loss or damage to luggage unless through our negligence Please do not leave valuable items in your suitcase when left on the coach
20. General Data Protection Regulations
We comply with the GDPR 2018 Regulations, our data controller is Michelle Kerfoot Higginson and our data protection policy can can be requested a copy from writing a letter to; Data Controller, Voel Holidays Limited, Long Acres Road, Dyserth, LL18 6BP
21. Emergency contact
Our emergency contact details are Tel: 01745 570309 Email: info@voelcoaches.com
PUBLICATION DATE
This brochure was printed in the UK by Voel Holidays Limited on 30th June 2026.
