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ISSUE 11 | DECEMBER 2025

CHRIS MCKIE EXCLUSIVE

KINETIC 25 AND THE YEAR THE INDUSTRY MOVED FORWARD TOGETHER

A TRIBUTE TO QUENTIN ARIES, STEPPING FORWARD WITH CONFIDENCE CELEBRATING AN OUTSTANDING YEAR OF RECOGNITION. PLUG IN AND POWER UP EV Infrastructure and Charging Grants to support your EV transition

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CHRIS MCKIE EXCLUSIVE

BYD APPOINTS VIZION NETWORK

KINETIC'25 AND THE YEAR THE INDUSTRY MOVED TOGETHER

A TRIBUTE TO QUENTIN

OUTSTANDING YEAR OF RECOGNITION

2025 SHINE AWARDS

COURTESY CAR EVOLUTION

GOVERNMENT GRANTS AVAILABLE TO YOU

CUSTOMER EXPERIENCE SPECIAL

ARE YOU TRULY READY FOR ANALYTICS, OR STILL FINDING YOUR FOOTING?

STEPPING FORWARD WITH CONFIDENCE

CONTENTS 4

Kinetic'25 and year review

A tribute to Quentin

Vizion Shine Awards

BYD appoints Vizion

Outstanding Year of Recognition

Courtesy Car Evolution

Plug In & Power Up

FlexiDrive

VizionDrive

Ford Puma

Customer Experience

Vizion's Hero's

Three Peaks Challenge

AutoFlow Analytics

Carbon Capture

ARIES

Green Earth Initiative

Cornerstone

Apprenticeships

Autoraise - The Power of One Voice

Meet Poppie & Alfie

Creative Discovery

Denza Z9GT

Ford BlueCruise

Nissan Leaf

Vauxhall Astra

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CHRIS MCKIE EXCLUSIVE

KINETIC 25 AND THE YEAR THE INDUSTRY MOVED FORWARD TOGETHER In September, Kinetic’25 turned Telford International into something more than a conference venue. Over two days, we brought over 1500 people together - insurers, repairers, OEMs, suppliers, trainers and technologists from across the UK and beyond, filling two arenas with people and ideas that don’t usually share the same room. 4

FOCUS Hosted by Quentin Willson and myself, Kinetic’25 was never designed to be “just another event.” The intention was simple but ambitious. Educate, challenge, connect and move the entire sector forward – together. From the opening session, our theme was clear. į Collaboration over silos į Joined-up thinking over transactional relationships į Shared strategies over isolated fixes Speakers from leading insurers, global vehicle manufacturers, coatings partners, data specialists, EV and sustainability experts took the stage not to sell, but to share and debate where the industry really is, and where it has to go next. Visitors walked between cutting edge EVs, technology, and digital platforms on one side, and current and classic vehicles on the other, a visual reminder of how far the industry has travelled, and how fast the next chapter is arriving, ‘progress will never be as slow as it is now.’ The feedback since has been humbling, Kinetic has been widely described as one of the standout industry events of the year, and “a must-attend event” for those who want to be part of Automotive 2.0 rather than watch it pass by. The evening networking event, Konnect, brought 1,200+ people together, not around slide decks or panel questions, but around conversation, relationships and a bit of fun. Magicians, caricaturists, a no-risk casino with Vizion dollars, and even the now-famous (infamous!) BYD karaoke car. Kinetic’25 wasn’t perfect, nothing worth doing ever is, but it did what we needed it to do, remind everyone that the future of this industry will be built by those who are willing to collaborate, to innovate, to share, and to be honest about the challenges ahead.

2025 IN CONTEXT, CONSOLIDATION, COMPLEXITY AND OPPORTUNITY We’re operating in a phase of intense pressure and change. Consolidation in both insurance and repair has

accelerated again, bringing familiar uncertainty alongside fresh opportunity. This isn’t new, the industry has operated through similar phases before, but the stakes feel higher now. į Vehicle technology has leapt forward, ADAS, EV, connected platforms į The skills gap is widening faster than the pipeline can naturally fill it į Regulation, ESG requirements and Consumer Duty obligations are sharpening į Customer expectations, real-time, transparent, low effort are non-negotiable At Vizion, we’ve always tried to see the industry horizontally rather than from a single vantage point. We sit across manufacturers, insurers, repairers, customers and the supply chain, and that gives us something precious, perspective. That perspective has allowed us, and our partners, to navigate 2025 not as passengers, but as co-pilots. We haven’t just reacted to change; we have tried to prepare for it, shape it, and in some cases, accelerate it.

VIZION IN 2025 WENT FROM A NETWORK TO ECOSYSTEM. Vizion is a network of more than 1,000 repair centres, supporting around 45 insurer and vehicle manufacturer clients from multiple locations in the UK, with a growing footprint across Europe. Our platforms, in particularly AutoFlow, Cortex and the wider Digital Experience Platform stack, have continued to evolve and expand, enabling: į End-to-end digital repair journeys į Real-time triage and “right first time” allocation į Connected data across insurers, repairers, OEMs and customers į Modular SaaS and fintech solutions that can be tailored for different brands and territories Behind the numbers have been some outstanding

AVERAGE SPEED OF ANSWER IN OUR UKBASED CONTACT CENTRES OF AROUND 35 SECONDS

INBOUND DEMAND REDUCED TO JUST 1.2 CALLS PER CLAIM ACROSS ALL PARTIES

outcomes: į Average speed of answer in our UK-based contact centres of around 35 seconds į Inbound demand reduced to just 1.2 calls per claim across all parties į Only around 40% of claims generating a customer call at all, not because people are disengaged, but because expectations are set and met through the digital journey į Vehicles land with the correct facility, first time, based on damage, capability and capacity Internally, we see this as stress prevention rather than stress management. If customers are informed, mobile, and confident that their vehicle is in the right hands, the emotional temperature of a claim drops dramatically. We have always said ‘it’s about how we make our customers feel’. Externally, our performance continues to be recognised. In 2025, Vizion appeared for the fifth consecutive year in the FT1000 ranking of Europe’s Fastest-Growing Companies, qualifying us for the Financial Times and Statista Europe’s Long-Term Growth Champions list, where we ranked among the top cohort of high-growth European businesses. These recognitions are not the goal in themselves, but they do confirm something important, our model works, and it works consistently over time. Customer service, technology doing the heavy lifting, humans doing the caring. One of the things I am personally proudest of in 2025 is how we’ve held the line on what “good” customer service actually means.

ONLY AROUND 40% OF CLAIMS GENERATING A CUSTOMER CALL AT ALL

FCA Consumer Duty, vulnerability awareness, and communication skills. We’ve kept all contact centres UK-based, and when something goes wrong, we place customers into priority support pathways that focus on ownership, honesty and resolution rather than deflection. The metrics reflect that approach: į Internal CSI 4.5 / 5 į Trustpilot 4.8 / 5 į Exceptionally low complaint volumes But the truth is, the numbers only tell part of the story. What really defines our service are the individual decisions our people make every day; staying on the phone with a distressed driver long past closing time; slowing down for someone clearly shaken after a collision with children in the car; rearranging mobility around childcare, night shifts or health appointments rather than expecting customers to “fit the system”. Those are the moments that matter, these are the things I value the most. And they are happening, quietly, every day.

SUSTAINABILITY, FROM NARRATIVE TO MEASURABLE CHANGE One of the defining features of 2025 has been the shift from talking about sustainability to actually building it into the operational fabric of the industry, in claims and repair. Through Green Earth, customers can choose to plant a tree instead of taking a courtesy car. It’s a simple option, supported by a small amount of our AI, but its combined impact is anything but small.

We have doubled down on a few non-negotiables:

Planting more than 35,000 trees to date, through our Green Earth initiative represents a long-term carbon benefit equivalent to removing 1,000’s of tonnes of CO₂ from the atmosphere.

į No scripted empathy. Our advisors are trained, not programmed į No hiding behind automation. Technology should remove friction, not push people away į Wellbeing first. Our opening question is still, “Are you okay?”, because collisions are not just logistical events, they’re emotional ones

This is based on recognised UK Woodland Carbon Code and Defra benchmarks and is comparable to more than 50 million miles of average UK car travel. It’s a powerful demonstration of how small choices from customers and repairers can contribute to real environmental progress. Also eliminating more than £5 million in mobility-related costs so far.

In the last 12 months, our customer teams have delivered over 3,000 hours of training across emotional intelligence,

In parallel, Drive has continued to address courtesy car supply and, more recently, EV adoption, putting thousands of BEVs into the hands of repairers along with charging 7

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solutions and operational guidance. What began as a post-Covid intervention has become part of a broader decarbonisation and capability story. The launch of ARIES – the Accident Repair Industry Environmental Standard – in April 2025 has been another milestone. ARIES replaces PAS 2060 with something built by and for the industry, measurable, practical, and open to all repairers, whatever their starting point. Developed with cross-sector input and supported from day one by most major insurers and many major organisations from manufacturers and suppliers, and of course repairers, with 952 now aligned.

In simple terms, this allows our partners to benefit from a highly connected, multi-party claims environment without carrying disproportionate cyber and continuity risk on their own. We see this as another shared asset, a rising floor of security and governance that protects everyone in the chain.

OUR PEOPLE ARE EPIC BY DESIGN Underpinning everything in 2025, Kinetic, ARIES, Green Earth, Drive, FT recognition, European expansion, is one simple truth, Vizion is its people.

ARIES is already giving insurers and repairers a common language and common framework for carbon reduction that translates directly into operations, investment decisions and ESG reporting.

We started life in 2008/9 as a small group of repairers with a clear mission and a strong sense of responsibility. That DNA hasn’t diluted as we’ve grown; if anything, it has hardened.

Taken together, Green Earth, Drive and ARIES are helping the sector prove something vital, that sustainability, cost control and customer experience do not have to be competing priorities. They can, and should, reinforce each other.

This year, our employees formalised what many had felt for a long time into a simple cultural framework, EPIC – Evolve, Positively, with Integrity and Compassion.

CYBER, DATA AND TRUST, THE VIZION STANDARD With every year, more of the claims journey is digital, and with that comes more risk if it isn’t done properly. To support insurers, OEMs, repairers and customers, we’ve continued to build and re-enforce The Vizion Standard, our security and operational framework covering how data is captured, moved and stored across our ecosystem. It is underpinned by: į ISO 27001 (Information Security) į ISO 22301 (Business Continuity) į FSQS - HELLIOS į FCA-aligned handling of sensitive data į End-to-end encryption and robust access controls

across systems

EPIC isn’t a poster on a wall. It shows up in: į Quarterly EPIC Awards for people who live those values out loud į Gold Shout Outs, Director’s Awards, and day-to-day recognition į The principle that nobody works on their birthday į Long-service celebrations, Free Food Fridays, meaningful Christmas and summer events į A genuinely open route for people at every level to raise issues and ideas We’ve invested heavily in wellbeing and inclusion: į Trained Mental Health First Aiders in every office į Access to GP and counselling services į A Menopause Workplace Pledge backed by actual support, not just language į Sensitivity to neurodiversity, disability, ethnicity and

gender, not as a compliance exercise but as part of being a decent place to work In 2025, our staff turnover has remained low, 13% in the year, a significant result for a business of our scale and profile. That isn’t achieved through perks; it’s achieved through trust, flexibility, respect and purpose.

apprenticeships, partnerships and initiatives like AutoRaise į A stronger, more intentional focus on Automotive 2.0 – connected, electric, data-driven, but always peoplecentred As I said on stage at Kinetic...

And through our Community Fund and charity partnerships, from local projects to national charities such as Marie Curie, DEBRA and the Irish Cancer Society, our people shape where and how we give back.

“We need to believe in our power, as repairers and suppliers, to reshape the automotive and repair industry into one that works for everyone. What we do now, together, will shape what happens next. Our focus will determine our reality."

They don’t just work for Vizion; they are Vizion.

LOOKING AHEAD TO THE HORIZON AND BEYOND 2025

2025 has shown that this isn’t just rhetoric. When we act together, across insurers, manufacturers, repairers, suppliers, technology partners and our own teams…we move mountains.

If Kinetic’25 was a snapshot of where we are, it was also a preview of where we are going.

Kinetic’25 was the moment we saw that power in one room.

The years ahead will bring:

The rest of 2025 has been about proving it across thousands of claims, hundreds of sites, and millions of customer moments.

į Deeper European growth, with platforms, workflows and teams tailored to local markets and legislation į Expansion of ARIES as a true sector standard and international reference point į Further evolution of Cortex, AutoFlow and our DXP stack, including AI-assisted journeys where it genuinely reduces effort, never at the expense of humanity į Continued support for the skills pipeline through

And the most important part? ..... We’re nowhere near finished yet.

THANK YOU TO OUR SPONSORS, PARTNERS AND EXHIBITORS Kinetic's exhibition was a huge success, we couldn't have achieved Kinetic without the support of the best the industry has to offer. We are preparing a supplier digital directory showcasing all the sponsors, exhibitors and partners who were part of Kinetic, we will be in touch as soon as this is live.

Diamond Partners

Platinum Partners

Gold Partners

Media Partners

Collective Partners VIZION VEHICLE SOLUTIONS

Supply. Replace. Mobility.

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A TRIBUTE TO QUENTIN

Quentin first joined Vizion at our 2016 conference, Ignite. From that moment, he became not just a supporter, but a true advocate of Vizion and everything we believe in.

His passion for progress, quality, and integrity left a lasting impression on everyone who met him. When the pandemic put a pause on live events, Quentin remained a firm ally. So, when we returned in 2023 for the first Kinetic, it was only natural that he would host the twoday event.

VIZION KINETIC 2025

VIZION KINETIC 2023

“I’m delighted to be hosting the Vizion Conference for the second time and looking forward to hearing and seeing how this industry does so much to further quality, sustainability, value, and professionalism. The 2023 conference promises to be a real treat.” Kinetic 2023 was indeed a success, and Quentin played no small part in that. He brought insight, warmth, and sharp wit to every moment, engaging speakers with tough but thoughtful questions and challenging perceptions in a way that inspired genuine reflection. Despite his status, Quentin was never one to stay behind the scenes, he walked the exhibition floor, chatted with delegates, joined evening conversations, and was always happy to discuss the future of electric vehicles, a cause he championed tirelessly. At Kinetic ’25, Quentin once again brought his trademark energy and conviction to the stage, sitting alongside Chris McKie and continuing to challenge, inspire, and spark debate about the future of our industry. Quentin was much more than a host, he was a voice of reason, a champion of change, and a friend to Vizion. His presence will be deeply missed, but his passion and belief in progress will continue to inspire everything we do. Thank you, Quentin.

VIZION IGNITE 2016

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VIZION SHINE

Recognising Excellence. Rewarding Quality.

SHINE AWARDS 2025 As Vizion continues to lead the way in transforming the accident repair industry, the annual Shine Awards return to spotlight the people and partners who go above and beyond to deliver excellence. It’s a moment to honour the individuals whose commitment shapes stronger networks, better outcomes and a brighter future for everyone. With nine categories and fierce competition, the Shine Awards remain a powerful reminder of the passion and talent driving the future of the repair industry.

Overall Repairer of the Year 2025

Saxon Accident Repair Group Ltd Regional Repairer of the Year

REGION 1

REGION 2

Autospray (Aberdeen) Limited

Brydens Garage

REGION 3

REGION 4

Autocraft ARC (Wales) Ltd

Saxon Accident Repair Group Ltd

REGION 5

REGION 6

Letchworth Coachworks Ltd

Fleetline Coachworks Ltd

"These awards matter because they highlight the dedication and effort that happens behind the scenes to create a seamless customer experience. As we continue to grow, having the right people and partnerships in place is essential and we're fortunate to have excellence in abundance across our network." CHRIS MCKIE, CEO, VIZION

Customer Service Champion 2025 Abbotts' Car Repairs Ltd

Manufacturer Bodyshop of the Year 2025 Perfect Paint Centres Ltd

ESG: Sustainability Excellence 2025 Jason Bond, Drive Vauxhall Ltd

Supplier of the Year 2025 Steve Silverwood, ECA Business Energy

Community Hero Award 2025 Dave Reece, School of Thought 13

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BYD APPOINTS VIZION NETWORK AS STRATEGIC UK PARTNER FOR ACCIDENT REPAIR AND AFTERCARE INFRASTRUCTURE BYD (UK) Ltd, the world’s leading manufacturer of new energy vehicles, has entered into a partnership with Vizion Network, the UK’s largest managed repair network, to build and deliver next-generation accident repair and aftercare solutions.

“We are honoured that BYD has placed its trust in Vizion for this pivotal stage of its UK infrastructural development. The best outcomes are driven through collaboration, connectivity, consistency, and predictability, all cornerstones of quality. Chris McKie, CEO of Vizion Network

The agreement establishes Vizion and its digital platform AutoFlow as BYD’s strategic partner of choice for body repair, network compliance, and insurer outcomes across the UK. The collaboration will ensure BYD customers receive a consistent standard of repair excellence while insurers, repairers, and fleet operators benefit from transparent workflows, real-time data integration, and streamlined outcomes. By leveraging Vizion’s proven digital infrastructure and national footprint, the partnership provides BYD with immediate scalability and robust governance, supporting the rapid expansion of its vehicle parc in the UK market. The agreement also embeds compliance auditing, total loss avoidance protocols, and sustainable repair practices in line with BYD’s environmental and customer-service commitments. Maurizio Pisano, Head of Aftersales UK, Ireland, Malta, Cyprus BYD, commented: “Considerable thought and research has gone in to this extremely important next phase of our planning. The UK is

a key market, and we take the customer journey extremely seriously. Vizion has proven itself to be our partner of choice. We look forward to collaborating with the team at Vizion and AutoFlow and will begin the process of enhancement very soon. We will be making further announcements in regard to progress and next steps in the near future’." Chris McKie, CEO of Vizion Network, commented: “We are honoured that BYD has placed its trust in Vizion for this pivotal stage of its UK infrastructural development. The best outcomes are driven through collaboration, connectivity, consistency, and predictability, all cornerstones of quality. These digital and process integrations will ensure customers, insurers, and repairers alike achieve the best possible outcome. For a company as technologically advanced and forward-thinking as BYD to select Vizion and AutoFlow as their partner is a significant endorsement and a privilege.” The partnership is a significant step in aligning OEM innovation with advanced repair-network capability, setting a new benchmark for insurer, repairer, and customer collaboration within the UK automotive ecosystem.

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VIZION CELEBRATES AN OUTSTANDING YEAR OF RECOGNITION This year has marked an exceptional chapter for Vizion, with multiple prestigious awards and accolades that highlight the strength, dedication and forward momentum of our entire network.

Each recognition reflects the commitment of our teams, the trust of our partners and the collective drive to keep raising standards across the automotive ecosystem.

SUCCESS AT THE ABP REPAIRER CHOICE AWARDS Vizion Network was named Accident Management Company / Network of the Year, a testament to the continued focus on quality, transparency and support for repairers nationwide. Cornerstone Technologies represented the group brilliantly as a finalist in the Training Provider category, while Vizion Drive earned an impressive second place in the Courtesy Car / Replacement Car category.

FINANCIAL TIMES LONG-TERM GROWTH CHAMPION 2026

Our achievements continued on the European stage. Vizion has once again been recognised by the Financial Times and Statista as one of Europe’s Long-Term Growth Champions for 2026. Ranked at a impressive 46, this honour reflects our sustained commitment to long-term strategy, responsible growth and creating value that lasts. This is our 5th consecutive year of being on the FT Growth list.

THE INDEPENDANT E2E DYNAMIC 100 LIST FOR 2025

Adding to this momentum, Vizion Network Ltd has been officially named in the E2E Dynamic 100 list for 2025, in partnership with The Independent. Ranked 24th in the list, this award celebrates the UK’s most innovative and forward-thinking companies, and we are proud to be recognised among such a standout group.

AUTOFLOW WINS REPAIRERS’ CHOICE AWARD FOR BEST BODYSHOP MANAGEMENT SYSTEM 2025 A SHARED SUCCESS

Every award belongs to the people who make Vizion what it is. To our teams, partners, repairers and wider community, thank you for your continued support and belief in what we are creating together. These achievements reflect the strength of our shared purpose and the progress we continue to make as one connected network. Our ambition has always been clear. We want to build a more transparent, efficient and sustainable automotive ecosystem through platforms such as AutoFlow, Arcus, Cortex and Nucleus. This recognition reinforces the impact of that vision and the collective effort behind it. The best is still ahead, and we look forward to building on this year’s success with even greater ambition and energy.

AutoFlow is celebrating another incredible milestone after being awarded the Auto Body Professionals Club Repairers’ Choice Award for Best Bodyshop Management System 2025. This recognition holds special significance because it comes directly from the repairers who use AutoFlow every day, making it one of the most meaningful achievements of the year. Being voted the best by our customers is something we never take for granted. Thank you to everyone who took the time to support AutoFlow once again. Your trust motivates us to keep improving, keep innovating and keep delivering tools that make a real difference on the workshop floor. A huge well done goes to our brilliant team, whose dedication and focus on constant improvement sit at the heart of everything AutoFlow delivers. Their commitment to pushing the platform forward is what makes achievements like this possible.

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THE COURTESY CAR EVOLUTION

EV'S ARE THE SMARTER, CLEANER CHOICE FOR BODYSHOPS 18

Courtesy cars are the quiet workhorses of every bodyshop. They keep customers mobile, preserve trust and turn what could be a disruptive repair experience into something smooth and stress free. Yet one important factor is often overlooked: the carbon footprint behind the convenience. A typical ICE courtesy vehicle travels around 8,000 miles each year. At an average of 280 gCO₂e per mile, that single car emits 2.24 tonnes of CO₂e annually. Scale that to a modest fleet of ten, and a bodyshop is indirectly responsible for 22.4 tonnes of CO₂e every year. For a sector working hard to strengthen its sustainability credentials and align with frameworks such as ARIES and the Green Earth Initiative, these numbers carry weight. They become even more significant when you consider that, ethically, courtesy car emissions fall under Scope 1. They are tied to a business’s operations, even when the customer pays for the fuel, which means bodyshops have both an opportunity and a responsibility to act.

Switching courtesy fleets to electric vehicles offers one of the clearest, fastest, and most impactful ways to reduce emissions. The benefits extend far beyond carbon savings. EVs provide a quieter, smoother drive that enhances the customer experience, while also reducing running costs and maintenance demands for the business. Add in current government grant schemes the move becomes even more compelling. Vizion is already supporting repairers on the transition. From EV courtesy car options to practical charging infrastructure solutions, the resources, guidance and partnerships are ready to make the shift simple and sustainable. Combine this support with available Government grant incentives, this now becomes the perfect time to EVolve.

THE CASE FOR EV COURTESY CARS BECOMES UNMISTAKABLE Against these real-world ICE figures, electric vehicles stand out even more dramatically. Independent UK and European testing shows:

EVs typically produce 50g – 60 gCO₂ per mile, mostly from grid electricity That’s a 60 to 70 percent reduction compared with a small petrol car Compared with a large SUV, the reduction is 75 to 80 percent Vehicle

g/mile

Annual CO₂e

ICE hatchback

280

3.36 tCO₂e

EV equivalent

100

0.47 tCO₂e

Saving

2.89 tCO₂e

Each EV courtesy car cuts over two tonnes of CO₂e every year and as the UK grid decarbonises, that number will continue falling.

For more information on how Vizion Drive can help you transition to an EV courtesy fleet, call us on 01933 833410. or email drive@vizionnetwork.co.uk 19

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CLOSES 31.03.26

EV Infrastructure and Charging Grants Helping UK businesses access funding to install and future-proof their electric vehicle charging facilities.

PLUG IN & POWER UP

THE GOVERNMENT'S BUYING THE FIRST ROUND….(OF EV CHARGING) You know that feeling when the government actually gives you money and it makes business sense? No, it’s not a trap. It’s the Workplace Charging Scheme (WCS), and it’s here to help you future-proof your fleet, impress your ESG board, and make your car park look like it belongs in 2030. WHAT’S THE DEAL? The UK Government is dishing out up to £350 per EV Charging socket to help businesses, charities, and public sector bodies install EV charge points on their premises. You can claim up to 40 sockets per business. That’s £14,000 of charger cash – not bad for a country that just taxed your meal deal. Whether you’ve got a single Nissan Leaf or an army of BYD’s, this scheme is a no-brainer.

PRO TIP:

Pair this with solar panels (yes, there’s a grant for that too), and suddenly your depot becomes a selfsufficient, grid-smashing, eco-warrior HQ.

WHO QUALIFIES? Got a Companies House number and a car park? Great. You're basically halfway there. No need to run a fleet of Teslas or be carbon-neutral since birth. It’s open to most UK-registered businesses. The only real requirement? You must own the premises or have landlord permission and install through an OZEV-approved installer. (Don’t worry – PowerDrive is one.)

WHY SHOULD YOU CARE? Let’s be real – fleet electrification is no longer a someday conversation. It’s here. It’s fast. And it’s going to be expensive if you leave it too late.

SO WHAT’S THE HOLDUP? This isn’t a fence you want to waste time sitting on, this grant is only available until end of March 2026. You’ve got the space. You’ve got the vehicles (or will soon), and now, you’ve got £14,000 worth of reasons to start plugging in. Want to find out more, give the team a call or drop us an email.

START YOUR EV JOURNEY

POWERDRIVE OFFERS FLEXIBLE EV CHARGING PACKAGES TAILORED TO YOUR BUSINESS. We understand that the world of clean energy can sometimes feel complicated, overwhelming, and expensive. That’s why PowerDrive’s chosen partner, with over 10 years of handson experience, makes the transition effortless, simple, transparent, and affordable. From expert advice to seamless installation, they ensure switching to clean energy is straightforward and worry-free.

New website coming in January.

Our team will survey your repair centre, recommend the best solution for your needs, budget and suggest optional upgrades to enhance your setup.

Our new website will be live in January and will include a comprehensive overview of our EV solutions. If you’d like any further information, call 01933 833410.

Whether you’re a small independent repairer, part of a larger group, or exploring a flexible mobile option, PowerDrive has a solution designed for you. Visit our dedicated PowerDrive area or contact the team today to find out how we can help power your journey toward cleaner, smarter energy.

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A NEW SHORT TERM VEHICLE HIRE SOLUTION FOR VIZION REPAIRERS

DRIVE WHAT YOU NEED, WHEN YOU NEED IT WITH NO CONTRACT, NO EXIT FEES, AND NO HASSLE. VizionDrive has announced the launch of FlexiDrive, a new short-term vehicle hire programme created exclusively for Vizion Network repairers, offering greater flexibility and responsiveness in fleet management. Built into the existing VizionDrive platform, FlexiDrive enables repairers to hire both cars and LCVs from as little as 14 days, with no contracts, no exit fees, and no cancellation penalties. The programme is designed to meet short-term demand without long-term commitments or complex processes. The launch comes at a time when repairers across the UK are facing increasing pressures from fluctuating workloads, staffing changes, and tight turnaround times. FlexiDrive provides instant scalability, allowing repairers to respond quickly to busy periods, new projects, or onboarding needs with minimal hassle. “We understand the challenges our network faces when it comes to managing short-term capacity,” said Suzie Hitchcock, Head of Sales & Operations at VizionDrive. “FlexiDrive gives repairers the ability to scale their fleet quickly and easily, without being tied into contracts or facing additional fees. It’s simple, flexible, and built around the realities of day-to-day repair operations.” Repairers can contact the VizionDrive team today to find out how FlexiDrive can support their site.

FLEXI DRIVE When you need it.

KEY FEATURES OF FLEXIDRIVE: Hire from just 14 days No long-term tie-ins, penalties, or exit fees Access to a wide range of cars and LCVs Fully integrated with the VizionDrive platform Built specifically for Vizion Network repairers

SEAT IBIZA XCELLENCE

MG3 1.5 HYBRID

£205 +VAT

£199 +VAT

Manual | Profile 1+35 | 8K per annum

Profile 1+35 | 8K per annum

All your fleet needs. One smart solution. VizionDrive is a powerful combination of systems, strategies and relationships, that balance competitive edge and courtesy car solutions, enabling all sizes of bodyshops access to commercial terms, normally only available to the very largest businesses. For more information and details of our latest stock please call 01933 698911 or email drive@vizionnetwork.co.uk

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Suzie Hitchcocks Drive Blog

THE FORD PUMA GEN-E SELECT ISN’T JUST A COURTESY CAR IT’S THE NEXT CHAPTER IN A STORY YOUR CUSTOMERS ALREADY KNOW.

FORD PUMA GEN-E SELECT

CHRISTMAS SPECIAL AVAILABLE TO ALL REPAIRERS

£199 PLUS VAT PER MONTH

£10

PER MONTH DONATION TO

This is the brand that gave Britain the Escort XR3i to the boy racers, the Fiesta to first-time drivers, and the Mondeo to motorway business warriors. Everyone’s either driven a Ford, been in one, or learned to drive in one. Which is why, when you hand over the keys to a Ford Puma Gen E, customers instantly feel at home and it’s only fitting that they get to experience electric motoring in a Ford. It looks familiar, drives effortlessly, and has enough room inside to keep school-run parents happy, plus plenty of kit to feel modern without being baffling. The range? More than enough for commutes, kids’ evening activities, and the weekly shop, without sparking the dreaded “But I don’t have a home charger” debate. For your bodyshop, it’s a no-brainer: lower running costs, no fuel hassle, and a modern EV that makes you look bang up to date. Handing over a Ford courtesy car is like slipping into an old pair of trainers, comfortable, trusted, and exactly what customers expect. The Puma Gen E Select: Ford reliability with a future-proof twist. Customers will love it. If you run a bodyshop, you know the golden rule of courtesy cars: they must be easy to drive, easy to park, and not inspire panicked calls of “I don’t understand the handbrake!” Enter the Ford Puma Gen E Select, the EV crossover that might just be the smartest tool in your fleet. From the kerb, it looks like any other Puma. That’s deliberate. Courtesy cars shouldn’t scream eco-pod from Mars, they should look like something your neighbour already owns. Whether the driver’s 25 or 75, they’ll climb in, nod approvingly, and think: “Nice.”

Range (WLTP combined):

up to 233 miles

Range (city cycle):

up to 325 miles

Charging:

Fast DC (100 kW): 10–80% in ~23 minutes AC/Home (7–11 kW): full charge in 6–8 hours (overnight)

Battery:

~43–44 kWh usable

Power:

168 PS (123 kW), 290 Nm

0–62 mph:

~8.0 seconds

Top speed:

~100 mph

Inside, it’s classic Ford: big screen, real buttons, a driving position that makes even your gran feel like Colin McRae. The E Select trim hits the sweet spot, enough toys to impress, none of the pointless fluff. And yes, there are cupholders. More complaints are caused by the lack of those than you’d believe. On the road, it’s smooth, silent, and idiot-proof. No necksnapping launches, no trolley-pace sluggishness, it just goes and goes. The range covers school runs, work trips and supermarket dashes without the dreaded “It’s run out!” call. Charging? As simple as plugging in at Tesco. And here’s the clincher: it makes your bodyshop look sharp and forward-thinking. Customers see an EV courtesy car, you get lower running costs and fewer trips to the petrol station with the fuel card. Everyone wins.

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CUSTOMER EXPERIENCE ELEVATED Together, We Define What Exceptional Service Looks Like Here’s how repairers across the Vizion Network can continue to deliver first-in-class customer service and elevate the experience even further.

KEEP CUSTOMERS INFORMED

TAKE OWNERSHIP

SMALL GESTURES CREATE LASTING IMPRESSIONS

MANAGE EXPECTATIONS FROM THE START

Uncertainty creates frustration. Proactive updates are key, call before the customer needs to chase. Whether it’s a parts delay or a revised timescale, transparency builds trust and confidence.

A great service provider doesn’t pass blame. Own the situation, reassure the customer, and take control of finding a resolution. Responsibility demonstrates professionalism and care.

It’s often the little things such as a courtesy call, a clean car, a follow-up thank you that turn a routine experience into a memorable one. These thoughtful touches make customers feel valued.

Be upfront about repair timelines, costs, and potential changes. Setting realistic expectations prevents disappointment later and reinforces transparency and trust.

Customers might forgive a delay, but they never forget being left in the dark.

LISTEN FIRST, RESPOND SECOND

BUILD A RAPPORT

REFLECT AND REFINE

Listening is one of the most powerful service tools. It shows empathy, diffuses tension, and helps uncover what truly matters to the customer.

Connection is at the heart of service. Address customers by name, personalise your interactions, and show genuine interest in their situation. Rapport builds reassurance and reassurance builds loyalty.

Outstanding service is built on reflection. When things don’t go perfectly, ask what could have been done differently. The best repairers evolve by learning from every experience.

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CUSTOMER EXPERIENCE ENHANCED Powering Repairers with FREE Digital Tools that Redefine Customer Experience. CORTEX

UPDATEPLUS

Digital First, Data Led, Exceptional Outcomes.

Using Cortex in addition to your existing management system to deliver a smarter, more connected customer experience. Real-time updates, complete with images and clear messaging, keep customers informed and engaged throughout their repair journey. Each update is sent directly to the customer portal, email, and free SMS, ensuring no message is missed, and you can have multiple users, perfect for front of house to update and manage the process. Every communication is fully branded to your business, strengthening customer trust and recognition while creating a consistent, professional experience from start to finish.

Next Steps Log on to Cortex now using the link below, and see all of your repairs. If you would like any more details, training and support, please contact Marcus via email hello@vizionnetwork.co.uk

Need access to Cortex? Visit the help page for more information

Free to all VIzion Repairers Works on all devices Multiple staff can have access Customer informed on all media channels Customer Opt in/Out managed by Cortex Branded communications, all available off the customer hub Pre-defined templates available or personalised

UPSELL AND OFFER MORE TO YOUR CUSTOMERS WayPoint is a free feature built into Cortex, created to help repairers unlock more value from every customer interaction. It gives your team a clear and effortless way to introduce additional repairs, services or upgrades that genuinely support the customer’s needs and increase income. Rather than limiting the experience to the original repair, WayPoint helps you show what else is possible. It highlights relevant opportunities at the right moment, opening new revenue streams while strengthening the overall customer journey. The approach is simple: understand what matters to the customer, then match those needs with helpful services

that enhance their visit. It feels natural, transparent and rooted in delivering a better outcome. WayPoint is designed to be easy for everyone in the business to use, with no licence restrictions, no extra costs and no barriers to getting started. It’s free, straightforward and ready to help you make the most of every opportunity.... so why not use it?

CORTEX

WAYPOINT

Digital First, Data Led, Exceptional Outcomes.

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VIZION'S EVERYDAY HEROES RAISING THE STANDARD IN CUSTOMER SERVICE

Every year, the first full week of October marks National Customer Service Week. A week dedicated to recognising the people who make a difference through their everyday actions within Customer Service. October 2025, Vizion Operations came together across our sites to celebrate exactly that: our people. In a world where digital processes often take centre stage, the week served as a powerful reminder of what truly drives exceptional service...genuine human connection. The energy, creativity, and pride from everyone across our teams were incredible. From cupcakes and recognition boards to quizzes, “Kings and Queens of Customer Service,” and back-to-the-floor sessions, the celebrations reflected who we are at our core: a business built on people who care. For us, customer service isn’t a department, it’s our reputation. It’s not something we simply do; it’s how we operate, how we communicate, and how we make others feel.

TURNING MOMENTS INTO MEMORIES

Delivering outstanding customer service is never about being perfect, it’s about being human. It’s about listening properly, showing empathy, and turning a negative into a positive. Every time we take what could have been a difficult situation and turn it into a reassuring and professional experience, we strengthen the trust our customers place in us. I see this in action every day and that that doesn’t happen by chance, it’s the result of consistent care, pride, and accountability from our teams.

OUR VISION: BECOMING A CONTACT CENTRE OF EXCELLENCE

Being an outstanding, first-in-class Contact Centre of Excellence is our ultimate goal, and we are well on our way in achieving this. The continued positive feedback from our clients, our upward trend in quality assurance results, shows that we’re not only improving, but we’re also leading. But excellence isn’t static; it’s a continuous journey. There’s always more we can do, new ideas to explore, and better ways to deliver service that leaves a lasting impression. We actively welcome fresh perspectives and suggestions from across the business and some of our greatest

improvements have come from those closest to our customers.

PRIDE IN WHAT WE DO

What we loved most about National Customer Service Week was the sense of pride it brought to the forefront. Seeing people smile, support one another, and take time to appreciate their colleagues’ work captured what makes us unique as a team. Excellent service isn’t built on scripts or processes, it’s built on authentic care, professionalism and genuine connection. When we lead with kindness, curiosity, and professionalism, we create customer experiences that truly stand out.

DELIVERING FIRST-IN-CLASS CUSTOMER SERVICE: A GUIDE FOR OUR REPAIRERS The celebration of customer service doesn’t stop within our contact centres. For our repairers, it continues in every conversation, every update, and every handover. The Network is the face of the customer journey and the final impression customers take away often comes from you, our repairers.

THE ROAD AHEAD

Each of us plays a vital part in the customer journey from the first call to the handover of repaired keys. By combining empathy, ownership, and communication with operational excellence, we don’t just meet expectations, we redefine them. Our goal is simple: we want every customer to walk away knowing they’ve been looked after by the very best... because they have. That’s what true customer service excellence looks like. And together, every customer service advisor, every repairer, and every member of the Vizion Network are making it happen.

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Three Peaks. Three Charities. One Industry.

A team from AutoFlow is gearing up to take on the iconic National Three Peaks Challenge, conquering Ben Nevis, Scafell Pike and Snowdon in under 24 hours. This ambitious effort isn’t just a physical test. It reflects the values that drive our business every day: determination, teamwork and a genuine commitment to doing good.

colleagues supporting one another, pushing their limits and giving something meaningful back to the wider community.

Each mountain will be climbed in support of a chosen charity, allowing us to raise both funds and awareness for causes that matter. By taking on this challenge together, we want to shine a light on the human side of AutoFlow:

It’s an invitation for our industry to get involved too, whether by cheering us on, donating or joining one of the climbs. This is more than a challenge. It’s a shared journey with purpose at its core.

3 PEAKS CHALLENGE BEN NEVIS 1345m 56.7969° 5.0036°

SNOWDON 1085M 53.0685° 4.0761°

SCAFELL PIKE 978m 54.4541° 3.2114°

NEW FRONTIERS, NEW POSSIBILITIES

Ever-accelerating technological need has moved innovation in bodyshop management past mere opportunity, into the heart of the business strategy. AutoFlow always looks forward to the changing landscape of our customers by constantly evolving to provide suites of solutions improving performance, increasing security and offering new features that reflect the needs of our customers, insurers, vehicle manufacturers and the supply chain, not just for today, but for the future.

AutoFlow

Arcus

CheckMate

React

Streamlining your workflow; manage, track and grow profitably.

Managing your parts with precision; removing operational friction.

Hassle free assessing, up sales and hire fleet damage managed.

Capture and connect, seamless integration of customer images.

Streamlined operations

Parts processes simplified

Time and cost savings

Image capture simplified

Customer relationship management

Total loss avoidance

Increase customer capture

Financial management

Integration or standalone

Reduces customer effort

Inventory control

Back order and delayed parts insights, validation and price updates

Customised reporting back to customer

increased profitability

Reduce operational effort, increase profitability

Contact us for more information or reach out to our sales team to discover how AutoFlow can empower your bodyshop’s success.

Intelligent and Innovative Bodyshop Solutions 01625 860 545 | sales@autoflow.ltd.uk

autoflow.ltd.uk

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CLIMBING THE DATA MATURITY LADDER ARE YOU TRULY READY FOR ANALYTICS, OR STILL FINDING YOUR FOOTING?

When Sam Goffin, MD of AutoFlow, took to the stage at Kinetic’25, he brought an important message, not just about AI and Analytics, but about the human elements necessary to succeed in digital transformation, business culture and people. Whilst technology can give us important tools, they are part of a much broader journey towards digital maturity that require understanding and practical application in order to make a business impact.

At Kinetic’25, AutoFlow shared a Data Maturity Framework, which is useful to help businesses understand where they are at today and the steps they need to take, to be ready for tomorrow. Any business working with AutoFlow can receive help at any level, but it is first important to understand which level your business is at. Level 1 (Running Blind) refers to companies who operate using instinct over simple signals like cash flow or foot traffic. At Level 2 (Static Reports), basic reporting is introduced for compliance or hindsight, but lacks any insight for forward planning. Level 3 (Live KPIs) enables real-time monitoring and allows for faster responses, but still relies heavily on manual interpretation. At Level 4 (Predictive Analytics), data models help forecast future trends, shifting decision-making from reactive to proactive. Finally, Level 5 (Automated Playbooks) sees AI and automation driving action automatically, embedding data into the business operations. Importantly, there is no judgement on any bodyshop regarding their position on the ladder. Sam explains; “We cater for all skillsets and all types of corporate culture when it comes to tech, from those who are familiar with AI to those who are less savvy or may even dread the thought of sitting at a PC or using new apps on their phone. Our support means there is something for everyone. We have regular training sessions called Elevate and Pulse and have a team of experts who are only a phone call away. If you’re worried about staying up to date with AI and the fast pace of change, you needn’t be, that is the job of AutoFlow’s IT specialists, leaving you free to focus on the practical insights from AutoFlow that can help to grow your business." Aside from understanding which level of the Digital Maturity Framework your business is at, there is something else we can all do now to make sure we are ready for the

future. AI is, as Sam says, “an enabler” but like all tools, is only as good as the data it relies on. By being accurate in recording information now, from vehicle detail entries to job information, it is critical that everyone starts to take the time to log activity correctly. The benefits of AI and analysis are self-evident in the retention rate of AutoFlow customers which stands at an impressive 99%. As more and more businesses join the tech revolution or (at Level 5) push the boundaries of tech enablement, the future looks bright, filled with bodyshops running connected ecosystems for everyone’s benefit. Or, in the words of Kinetic, “infinitive possibilities”. For more information on AutoFlow and how it can help your business grow please reach out to Josh McAree on 07768 393864 or j.mcaree@autoflow.co.uk.

LEVEL 3 LEVEL 2 LEVEL 1 Running Blind Companies who operate using instinct over simple signals like cash flow or foot traffic.

Static Reports Basic reporting is introduced for compliance or hindsight, but lacks any insight for forward planning.

Live KPI's Enables realtime monitoring and allows for faster responses, but still relies heavily on manual interpretation.

LEVEL 4 Predictive Analytics Data models help forecast future trends, shifting decision-making from reactive to proactive.

LEVEL 5 Automated Playbooks Sees AI and automation driving action automatically, embedding data into the business operations.

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CARBON CAPTURE IS THIS THE LONGER TERM ANSWER? New UN data suggests greenhouse gas levels rose last year more than any year since 1957.

The World Meteorological Organisation, an agency of the UN, says carbon dioxide levels in the atmosphere are the highest ever recorded. 2024 was the biggest one year jump since their records began. This was not entirely down to human energy use, as last year wild fires contributed 9% above average, and warmer temperatures meant that the sea and earth absorbed less carbon than we might normally expect.

In October 2025, Susumu Kitagawa, Richard Robson, and Omar Yaghi were awarded the Nobel Prize in Chemistry for creating molecular constructions with large spaces through which gases and other chemicals can flow. These constructions, known as metal–organic frameworks, can be used to harvest water from desert air, capture carbon dioxide, store toxic gases or catalyse chemical reactions. This brings hope.

About a quarter of annual emissions are taken up by the biosphere, and about another quarter taken up by the oceans, which we call ‘sinks’, and they will continue to do their jobs. However, they are becoming less effective due to the warmer climate, and half of annual emissions remain in the atmosphere.

The International Panel on Climate Change (IPCC) says we must reduce our dependence of fossil fuels to get to net zero by 2050. But even if we succeed, the existing CO2 in the atmosphere will continue warming the planet for hundreds of years. That’s why the IPCC says some of this carbon needs to be removed as well.

A recent study led by Oxford University calls for huge expansion in carbon capture. It says the amount of CO2 our forests and oceans can absorb has been overestimated. They say we can’t rely on mother nature alone helping us out here. As the world warms, carbon stored in natural sinks is actually being re-released into the atmosphere. This may bring us to the tipping point and cascading effect of melting permafrost, die out of the Amazon rainforest and all the other tipping points that follow. 36

We’re emitting something like 40 gigatonnes (40 billion tonnes) of carbon dioxide per year. There are now approximately 420 parts per million in the atmosphere, compared with 280 ppm before the industrial revolution. History has seen society come together and achieve things. We are curious as a species, and we want to find solutions to problems. There is going to be someone who comes along with a solution that we can’t yet comprehend. Perhaps the 2025 Nobel Prize winners for chemistry are paving the way.

THE

JOIN CLUB AUTO BODY PROFESSIONAL ABP Club is at the heart of the UK Body Repair Industry. Established in September 2004 we now have over 2500 individual members.

MEMBERSHIP BREAKDOWN

OF THE TOP 45 UK BODYSHOP GROUPS

We are delighted to be well supported by our members and sponsors, because in everything we do, we aim to be relevant, informative, and to offer really good value for money.

ABP Club continues to grow and is increasingly recognised as the most credible trade organisation within the UK Body Repair Industry.

COMMUNICATION AND COMMUNITY WE HAD OVER

2,179

GUESTS AT OUR EVENTS IN 2024

45,000 PUBLICATIONS ISSUED IN 2025

OF THE TOP 16 PAINT COMPANIES AND BRANDS

OF THE TOP 20 MOTOR INSURERS

OF THE TOP 40 SINGLE SITE BODYSHOPS

2,500

INDIVIDUAL MEMBERS

OF THE TOP 10 PAINT DISTRIBUTORS

OF THE TOP 10 ACCIDENT MANAGEMENT / CREDIT HIRE COMPANIES

85%

APPROX. OF THE BS 10125 ACCREDITED BODYSHOPS

VMS

membership@abpclub.com @abpclub.com www.abpclub.co.uk

INCLUDING ABARTH, ALFA ROMEO, DS AUTOMOBILES, FIAT, FORD, JAGUAR LAND ROVER, JEEP, MERCEDES-BENZ, NISSAN, PEUGEOT, TOYOTA, VAUXHALL, VOLKSWAGEN GROUP AND VOLVO

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STEPPING FORWARD WITH CONFIDENCE THE INDUSTRY’S MOVE FROM PAS 2060 TO ARIES The collision repair industry is standing at an important moment of change. As many repairers will already be aware, PAS 2060, the long-established carbon neutrality standard, will be formally withdrawn at the end of this year.

it’s about protecting commercial continuity, insurer relationships and long-term competitiveness. A new benchmark for a changing industry, ARIES, the Automotive

This shift is part of a wider evolution in how organisations

Repair Industry Environmental Standard, has been

measure, manage and demonstrate their environmental

created specifically for our sector. It recognises the unique

impact. It reflects the growing need for stronger, more

operational challenges of collision repair and the scale of

transparent frameworks that support real progress rather

the environmental impact we collectively manage. Where

than temporary claims.

PAS 2060 offered a broad, one-size-fits-all approach,

For repairers, the withdrawal of PAS 2060 has a clear and immediate impact. Insurer payments are expected to cease for any site that does not transition to the new

ARIES takes the next step, embedding expectations that align more closely with the future direction of global sustainability.

ARIES Standard. In practice, this means that maintaining

The standard has been designed to bring repairers in line

accreditation isn’t just about environmental responsibility,

with the SBTi (Science Based Targets initiative) framework

ACT NOW TO PROTECT YOUR PAYMENTS AND STAY ALIGNED WITH THE NEW INDUSTRY STANDARD. Insurer payments are expected to stop for any repairer that has not transitioned to the new ARIES Standard. To remain eligible, repairers must register and upload their ARIES Declaration of Commitment by 1 January 2025. Only registered repairers can claim the ARIES fee. Register and manage at www.arieshub.co.uk

and other internationally recognised environmental standards. This aligns the industry with the same climate pathways being adopted by forward-thinking organisations across the world. The move creates consistency, clarity and a shared commitment to genuine, measurable reduction, not just offsetting.

A TURNING POINT FOR THE SECTOR The coming months represent a real opportunity for repairers to step forward with confidence. Transitioning to ARIES ensures continuity and reliability for insurers, reinforces the professionalism of the industry and demonstrates a willingness to lead on environmental responsibility rather than follow it. The shift away from PAS 2060 signals a new era where credible action and transparent reporting matter more than ever. ARIES is designed to support that direction, providing the structure, tools and clarity repairers need to move ahead.

MOVING FORWARD TOGETHER

This isn’t just an administrative change. It’s a chance for the collision repair community to set a new benchmark and show customers, partners and insurers what leadership looks like. Repairers who begin their ARIES journey now will be ahead of the curve, supported by a system built

specifically for the realities of our industry. The road ahead is clear. PAS 2060 is closing, and ARIES opens the door to a stronger, more purpose-driven future. Now is the moment to act, transition and build a more resilient and responsible industry together.

BY ADOPTING ARIES, REPAIRERS GAIN: A clear and credible structure for managing and reducing their environmental impact Recognition that aligns with insurer, manufacturer and customer expectations

A consistent and transparent reporting process

A proven framework that supports continuous improvement A stronger commercial position as sustainability expectations increase across all sectors

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CASE STUDY

MAKING CARBON REDUCTION SIMPLE:

1ST CHOICE’S EXPERIENCE WITH ARIES

1st Choice is one of the largest vehicle repairers in Wales, if not the largest. Established over 20 years ago, the company relocated to its impressive new premises on Ipswich Road, Cardiff, during the COVID-19 lockdown and hasn’t looked back since. With their state-of-the-art 33,000 square-foot facility, they face both opportunities and challenges when it comes to reducing carbon emissions. Every month, a skilled team repairs between 200 and 250 vehicles. We asked Matthew Willecome, Commercial Manager at 1st Choice, about his experience adopting ARIES (Accident Repair Industry Environmental Standard), the new carbon standard for bodyshops.

answer our questions. It was straightforward and probably

When did you first hear about ARIES as a replacement for PAS2060?

pay per job, it’s a great opportunity to re-invest back

I was approached earlier this year by Vizion to be one of the first bodyshops to trial the new ARIES system. We’d previously worked under PAS2060, but the old system never quite felt right as it was mostly about recording carbon and then offsetting it by planting a few trees, which seemed disconnected. What’s great about ARIES is that it’s designed specifically for bodyshops. It’s far more relevant than the blanket approach we had under PAS2060.

Can you talk us through the process? First, we registered and then gathered data on our fuel usage, including gas, electricity, and courtesy car fuel. That was the most challenging part, but once you’ve done it, it becomes much easier. The data is then verified by an independent auditor. We worked with ECA, who were very responsive and always came back within a few hours to

took no more than six hours, all in.

What are the immediate and longer-term benefits for your bodyshop? Bringing ARIES into our business held a magnifying glass up to what we were doing and how we work. It’s helped us make improvements on fuel use and, as our Insurers into a greener business. We are at Level 1 now and are exploring every opportunity to keep improving, from new spray booths in Q4 to courtesy car options. Insurers are under pressure to reduce their own carbon footprint and demonstrate sustainability across their supply chain, so this is a win-win.

What advice would you give to other repairers considering ARIES? Start recording your data properly now because it’ll make the process smoother later on. The importance of data was a key take-out for me from Kinetic and I brought that back to my team. When people at Kinetic asked me about ARIES, I told them not to be afraid of it. ARIES will do you a lot of favours, so don’t put off the first step, just push on and make it happen. It’s simple to set up and then it’s cool running from there.

SETTING UP YOUR ARIES ACCOUNT

REGISTER ON THE ARIES PORTAL Registering as a repairer you will then be able to add your bodyshop or if you are part of a group register each bodyshop within your organisation. Once approved download the Declaration of Commitment

CHOOSE YOUR CRMP There are 2 options; Self submission

Complete CRMP

Once complete you will need to upload your Declaration of commitment

Expert submission Appoint an auditor to create and verify a CRMP Self-submission requires external verification from the recommended Supplier List on the ARIES Portal. Only those with verified CRMPs will be able to continue to receive ARIES fees.

ARIES Members area has various templates to support whatever path you take

CARBON REDUCTION MANAGEMENT PLAN Annual measurement of Carbon Reduction against agreed targets and submission of Declaration of Achievement.

HUB For more details and to register visit the ARIES Hub www.arieshub.co.uk 41

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THE GREEN EARTH INITIATIVE SIMPLE. SMART. SUSTAINABLE. Every Vizion repairer can make a difference by offering the Green Earth Initiative to every customer, helping reduce impact across the entire industry, regardless if it’s a Vizion repair or not.

GREEN EARTH INITIATIVE

Small Change, Big Difference

We’re hopeful that the initiative will help you feel empowered to contribute to reforestation efforts in the UK and the battle against the climate crisis. A 5-MINUTE PROCESS. A LIFETIME OF IMPACT.

Adding a customer to the Green Earth Initiative couldn’t be easier. In just five minutes, any repairer can register a customer, whether it’s a Vizion repair or your own retail work.

OPEN TO EVERYONE

You don’t need to be part of a Vizion claim to take part. Every repairer across the network can offer customers the chance to make greener choices and contribute to a cleaner future.

SEAMLESS INTEGRATION WITH CORTEX

Simply complete the quick online form and Cortex does the rest, automatically, notifying both the customer and the repairer when registration is complete.

A GREENER ALTERNATIVE TO HIRE CARS Offer customers the choice to replace a hire car with an eco-friendly option such as tree planting or carbon offsetting, reducing emissions while creating positive impact.

INSTANT CERTIFICATION

Once registered, you can download a personalised Green Earth Certificate to present to your customer, confirming their participation and commitment to sustainability.

GOOD FOR CUSTOMERS. GOOD FOR REPAIRERS. GOOD FOR THE PLANET.

It’s fast, transparent, and easy to use, a simple process that makes a real difference.

READY TO MAKE A DIFFERENCE? Consider launching your own Green Earth Scheme through socials, local press, advertising, etc. Vizion can offer additional assistance with branding and a variety of images and graphics to help you move forward. Get in touch if you would like to explore just how the scheme will work and what you can do to get involved.

For more details and to start your Green Earth Journey vist Cortex or email hello@vizionnetwork.co.uk

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EFFICIENCY THROUGH TRAINING IN CHALLENGING TIMES Celebrating its 10th anniversary this year, Cornerstone Technologies Ltd has firmly established itself as the market leader in non-structural training for the automotive repair industry.

“The most inspirational and important training ever. We saw immediate benefits” Mark Baldwin, East Bilney Coachworks Group

Founded by Tony Ward and Lee Caswell, the company emerged from a shared vision to raise repair standards and to close the knowledge gaps that existed within the non-structural repair process. Exhibiting at Kinetic in September, Cornerstone reconnected with long-standing partners and met new clients eager to discuss the evolving challenges within the repair market. The event reinforced how Cornerstone’s training continues to deliver measurable value, and why it is even more essential when the industry faces economic pressure. “A key theme at Kinetic was the need for repairers to future-proof their businesses,” explained Tony Ward. “When repair volumes decline, every job must deliver maximum efficiency and profitability. It was rewarding to hear first-hand how our courses are helping technicians achieve that from the moment they return to the workshop.”

DELIVER BEYOND EXPECTATIONS Quality is visual. Safety is assured, Deliver both with World Class Training from Cornerstone. Repair Standards beyond Compliance

RAISING STANDARDS FOR INSURERS | MANUFACTURERS | VDA’S

Lee Caswell added, “The most successful repairers are those who upskill their teams to deliver safe, smart, and cost-effective repairs. Training builds resilience and growth when the market tightens.” In partnership with Vizion Network, Cornerstone has also aligned training with environmental goals, helping repairers reduce carbon emissions by safely repairing more parts and supporting the ARIES sustainability initiative. As Cornerstone looks to expand into new markets including Ireland and France, its training goals remain, delivering safer, more profitable, and environmentally responsible repairs, especially in challenging market conditions.

PLASTICS

PUSH TO PAINT

STEEL & ALUMINIUM

For more information on Cornerstone Technologies or to book a course please visit www.cornerstonetechnologies.co.uk Sales@Cornerstonetechnologies.co.uk

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APPRENTICESHIPS:

BUILDING THE FUTURE OF OUR INDUSTRY Apprenticeships have become an increasingly important topic across the automotive repair industry. A subject frequently discussed within Vizion teams and throughout the wider network.

It’s inspiring to see how apprenticeship programs and charities such as AutoRaise and School of Thought are creating real impact: opening doors to new opportunities, roles, and long-term careers for individuals. Beyond this, they’re helping to shape a more diverse, inclusive, and future-ready workforce, one that reflects the evolving needs of our industry and the communities it serves. At Vizion, we view apprenticeship not as a standalone program, but as a way of life. We see it as a skill in itself, something to be learned, taught, and shared. Apprenticeship sits at the heart of our culture of development, forming the foundation for long-term mentorship, sponsorship, and growth across every level of our organisation and network.

WHY APPRENTICESHIPS MATTER FOR REPAIRERS For repairers, apprenticeships represent a vital investment in the future of their business. Apprentices bring enthusiasm, new perspectives, and a readiness to learn, while contributing valuable support to daily operations. By developing apprentices within their own workshops, repairers can shape talent to their specific standards, culture, and processes. This builds a pipeline of skilled technicians who are loyal, capable, and aligned with the values of the business from day one. Apprenticeships also play a key role in addressing the industry’s growing skills gap, ensuring the next generation is equipped to work with the latest repair techniques, materials, and technologies, including electric and connected vehicles. The result is a stronger, more sustainable future for both individual businesses and the wider repair network.

THE POWER OF ONE VOICE IN VEHICLE REPAIR The vehicle repair industry has never been short of talent, ingenuity, or determination. What it’s often lacked, however, is the ability to speak with one, collective voice. In a sector that is both highly skilled and deeply fragmented, collaboration is not just a “nice to have”, it’s essential to secure our future. This was the central theme that emerged during the recent AutoRaise Partnership Alliance meeting, which Vizion was part of. Around the table sat leaders from across the ecosystem: repairers, manufacturers, insurers, and industry stakeholders. Each brought their own perspectives and challenges, but what was most striking was how much common ground they shared.

This spirit of collaboration must extend beyond the

Skills shortages, the demands of new technology such as EV and ADAS, shifting customer expectations, and the perception of the industry as a whole are issues that affect every organisation, large or small. Tackling them in isolation dilutes energy and resource. Tackling them together creates momentum.

to policymakers: our sector is vital, our challenges are

These collaborations emphasise what is possible when partnership takes centre stage. Conversations that could easily have been defensive instead become constructive. Ideas are shared, myths dismantled. A roadmap begins to take shape, and in the Partnership Alliance this formed around six key areas - from modernising education to broadening diversity, from smarter use of funding to coordinated lobbying at government level.

the way we approach industry challenges, the potential for

The message was clear: we are stronger together. When the industry aligns around a shared purpose - inspiring young people, supporting employers, and making apprenticeships a visible, attractive career pathway - we can achieve far more than any single business or network working alone.

change. The ambition is straightforward but vital: open

meeting room though. It means sharing best practice across networks, celebrating success stories publicly, and recognising that the rising tide of skills and reputation lifts every repairer. It means being honest about the barriers smaller businesses face, and working collectively to remove them. And it means presenting a unified message real, and with the right support we can deliver the skilled, future-ready workforce the UK needs. One voice does not mean one opinion. It means recognising the value of diverse experiences, and channelling them into common goals. When collaboration replaces competition in progress is enormous. The future of our industry will be shaped not just by innovation in the workshop, but by the power of our collective voice.

WHAT’S NEXT? The hard part starts now: turning good intentions into real more doors for young people, and make automotive repair a career they actively choose, not one they fall into by chance.

FOCUS Festive colouring time with FCCN

Take part in the FCCN UK Christmas Colouring Competition and you could win a Ford Technic Lego set. Simply download our Christmas colouring sheet using the QR code or click here, print and colour it, then share a photo of the finished artwork on our new Facebook page using the hashtag #fccnxmas for your chance to win a Ford Technic Lego set.

cing

Introdu

lfie A & Y p p Po

Owner

Devin Cavanagh – Managing Director

Age

Poppy is 12 and Alfie is 10

Sex

Female & Male

Breed

Poppy is a Bichon Frisé X Coton de Tulear and Alfie is a Bichon Frisé

Favourite Toy

They're not really toy types, they just love cuddles and being with humans

Favourite Food/Snack

Ohhh without a doubt sausages (Alf would sell his soul for a sausage)

Favourite place to visit

The love paddling in the river down at the woods or paddling in the sea....not swimming, far too posh for that lol!!

Describe your day with UK Carbody Ltd We get up in the morning around 9am, have a light breakfast of sausages and if it’s a treat day, perhaps some melon. Then head to the office with our chauffeur (normally our Mum) for around 11am....have a wander around the site and see if there are any of our friends in to play with, if not we tend to have a sniff around the office teams desks as they usually have some treats for us. Then its lunchtime, we head to the staff canteen to see what everyone's having for lunch, most visits we get lucky as people sneak us something tasty....its exhausting!! Then its off to Dad’s office for a nap until around 3pm, then dad takes us for a walk around the block. 4pm its home time, our driver collects us and takes us home. 48

CREATIVE DISCOVERY Creativity only emerges once you have mastered the medium of your work. We are not talking about creativity with a ‘small c’ where someone is good at baking a cake, choosing colours that match, or designing a house. Truly creative people have the capacity to change the fundamental way we see, understand, appreciate, or do things. The common idea of a creative individual coming up with great insights, discoveries and inventions in isolation is wrong. It comes from a complex relationship with the person and their environment, or culture, and depends on timing.

of all time, Gary Player, once said ‘the more I practice, the luckier I get’. Like the very best quotes, it’s not just applicable to golf, or even sport, but to the whole of life itself. Good things never come easy. You have to put the work in.

If Michelangelo was born 50 years earlier the culture of artistic patronage would not be in place. Similarly for Galileo, if someone had not invented a glass lens, the telescope would not exist, and many individual astronomers would not have found far away galaxies. Darwin also held back his theory of evolution and natural selection due to the culture of the time.

The idea of the tortured creative person is largely a myth. Everyone who creates genuine change has first mastered their own field of knowledge. It’s only later, having achieved this, that people make their mark. You have to fully understand the rules to break them and create something new. To do new things, you have to do the old things well.

Development of the domain in which people work deserves more attention as only this can properly explain how advances are made. Einstein worked out the theory of relativity and Edison electricity, but this was only after many years of work and learning from others. Creative breakthroughs rarely come out of the blue, they are almost always the result of years of hard work and close attention to something. Truly creative people work for work’s own sake. They love their work, and their dedication makes them better and better. One of the greatest golfers

Creative people take their intuition seriously, looking for patterns where others see confusion, and are able to make connections between discrete areas of knowledge. They have two things in abundance: curiosity and drive. Schooling is not a defining factor for truly creative people, nor does having a rich or poor family. Success usually comes to those that are curious and value endeavour over comfort. While others may be seen as more brilliant in their field, those with sheer desire and determination accomplish more.

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DENZA Z9GT

A NEW ERA OF PREMIUM GRAND TOURING The DENZA Z9GT marks a bold step into the premium electric segment, combining European-influenced design, advanced technology and the engineering strength of the BYD Group. As DENZA prepares for its UK arrival in 2026, the Z9GT stands out as a flagship model designed to bring fresh energy to the world of luxury grand tourers. Its shooting-brake silhouette, shaped under the direction of designer Wolfgang Egger, blends clean, flowing lines with purposeful proportions. Inspired by the natural drape of silk, the exterior has a refined, sculpted quality that gives the Z9GT both presence and elegance. The long wheelbase and wide stance create generous cabin space and a confident road identity. Its shooting-brake silhouette, shaped under the direction of designer Wolfgang Egger, blends clean, flowing lines with purposeful proportions. Inspired by the natural drape of silk, the exterior has a refined, sculpted quality that gives the Z9GT both presence and elegance. The long wheelbase and wide stance create generous cabin space and a confident road identity.

At the heart of the Z9GT is the new e3 Platform, a technical foundation developed exclusively for DENZA. It introduces features such as tri-motor drive, rear-wheel independent steering, rapid vehicle-motion control and Cell-to-Body battery integration. Together, these innovations deliver tight manoeuvring capability, exceptional stability and swift responses that push the model well beyond traditional expectations for a grand tourer. Customers will be able to choose between a fully electric version or DENZA’s Super DM plug-in hybrid. The EV model offers high performance and instant torque from its threemotor setup, while the hybrid combines strong electric ability with long-distance touring flexibility. Both versions reflect DENZA’s focus on new-energy performance and everyday usability.

ABOUT DENZA

DENZA is the premium design and technology-led mobility brand from BYD Group. It successfully mixes European-influenced sophisticated design with state-of-the-art platforms and technologies, delivering many unique features to the premium car market.

Inside, the Z9GT brings a modern, high-tech cabin experience. Large digital displays, premium materials and a wraparound cockpit create an environment shaped for comfort, clarity and seamless connectivity. The atmosphere is calm, luxurious and designed for long-haul refinement.

The brand was founded in 2010 as a partnership between BYD and Daimler, and launched its first vehicle in 2014. It is being introduced to the European market during 2025, with an initial line-up of three models, led by the sophisticated, high-tech Z9GT. As it approaches the UK market, the DENZA Z9GT represents an ambitious new interpretation of premium electric mobility. Its blend of design elegance, intelligent engineering and refined performance positions it as a compelling new choice for drivers seeking a nextgeneration grand tourer.

Early impressions highlight a car that mixes powerful acceleration with smooth, controlled handling. The Z9GT feels composed and confident, aiming to deliver both excitement and effortless long-distance capability.

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FORD BRINGS HANDS-FREE BLUECRUISE TECH TO THE MASSES FORD EXPANDS BLUECRUISE TO FOUR MORE MODELS, BRINGING HANDS-FREE HIGHWAY DRIVING TO THOUSANDS MORE DRIVERS

Ford today confirmed a major expansion of BlueCruise, opening access to hands-off, eyes-on highway driving for thousands more customers across Europe. Following its European debut on the Mustang Mach-E, BlueCruise will roll out to four additional Ford models from spring 2026: Puma, Puma Gen-E, Kuga and Ranger PHEV. The announcement marks a significant step in making advanced driver assistance technology available to a broader range of drivers. Globally, Ford and Lincoln customers have already driven more than 888 million highway kilometres using BlueCruise. With wider availability across key vehicle lines, even more drivers will experience greater comfort, confidence and reduced fatigue on long journeys. BlueCruise became the first hands-free system to earn regulatory approval in

Europe with its launch in Great Britain in 2023. It now operates across 16 European markets, giving access to over 135,000 kilometres of pre-mapped Blue Zones. Drivers can now travel across multiple countries hands-free, including routes such as Stockholm to Rome, a journey of more than 2,000 kilometres. “We aim to put cutting-edge technology in the hands of more drivers. With BlueCruise now expanding to five vehicle lines in Europe, we’re making hands-free highway driving accessible to a wider range of customers,” said Torsten Wey, manager, ADAS features and software, Ford in Europe. “Each vehicle line is unique, and our engineers have worked tirelessly to ensure a consistently high-quality hands-free experience.” A More Relaxed Highway Journey BlueCruise enhances Ford’s Intelligent Adaptive Cruise Control, managing

steering, acceleration, braking, lane positioning and safe distancing by monitoring lane markings, speed signs and surrounding traffic. On approved Blue Zones, drivers can take their hands off the wheel while remaining attentive to the road ahead. The system uses radars and cameras to track other vehicles and read road markings, while an interior driver-facing camera ensures the driver remains alert, even when wearing sunglasses. BlueCruise will be available on selected new-model-year Puma, Puma Gen-E, Kuga and Ranger PHEV vehicles from spring 2026 when fitted with the Driver Assistance Pack. Subscription details and pricing will be announced closer to launch. For more information, visit Ford BlueCruise online.

“We aim to put cutting-edge technology in the hands of more drivers. With BlueCruise now expanding to five vehicle lines in Europe, we’re making hands-free highway driving accessible to a wider range of customers,”

Ford partners with Octopus Electroverse to simplify public EV charging. Ford has joined forces with Octopus Energy’s Electroverse platform to bring easier, smarter and better-value public charging to drivers across Europe. Ford customers can use the Electroverse app to access more than one million public charge points across 1,200 networks with a single app and card. The platform offers clear pricing, live availability, smart route planning and in-car support through Apple CarPlay and Android Auto. By linking Ford and Octopus accounts, drivers gain extra benefits including a three-month IONITY Premium trial, combined home and public charging billing, and for businesses, free access to the Octopus Fleet Portal with network discounts and detailed reporting. The partnership gives Ford drivers greater freedom, confidence and convenience wherever they charge. 53

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NISSAN LEAF RETURNS WITH BIG RANGE AND BOLD STYLE Nissan Unveils the All-New LEAF with Up to 386 Miles of Range and a Bold New Vision for Electric Mobility.

The Nissan LEAF, Europe’s first massmarket electric vehicle, returns in its third generation with a sharper design, smarter technology, and class-leading efficiency. Built proudly in Britain at Nissan’s Sunderland EV hub, the all-new LEAF made its public debut on the streets of Copenhagen, marking a major step forward in Nissan’s electric strategy. “The all-new LEAF captures exactly who we are at Nissan. It’s smart, stylish, and built for the next wave of electric drivers,” said Clíodhna Lyons, Region Vice President, Product and Services Planning, Nissan AMIEO. “With up to 386 miles of range and an advanced connected experience, it delivers the convenience and capability our customers expect as we continue to accelerate our electric offering.”

STRIKING AERODYNAMIC DESIGN

Designed in Japan and engineered in the UK, the LEAF brings a fresh dynamic crossover look with a drag coefficient of just 0.25. Sleek surfaces, sculpted lines, flush door handles, and optional 19 inch aerodynamic alloys help the LEAF stand out while maximising efficiency. A spacious

interior with up to 437 litres of cargo space and seven bold colour choices ensures the car is ready for modern family life.

FLEXIBLE RANGE AND FAST CHARGING

Drivers can choose between a 52kWh battery offering up to 271 miles WLTP, or a 75kWh battery delivering up to 386 miles WLTP and 4.5 miles per kWh energy efficiency. The 75kWh model achieves up to 269 miles at 70mph and supports 150kW fast charging, recovering up to 273 miles in around 30 minutes. Vehicle-to-Load capability provides up to 3.1kW for powering devices or equipment, with Vehicle-to-Grid functionality planned for future release.

REFINED ELECTRIC PERFORMANCE

Built on Nissan’s advanced CMF-EV platform, the LEAF delivers smooth and confident driving supported by MacPherson front suspension and a multi-link rear setup. The 75kWh version produces 215hp and 355Nm of torque, accelerating from 0 to 62mph in 7.6 seconds.

ProPILOT Assist with Navi-link, paddle-shift regenerative braking, and Nissan’s enhanced 3D Around View Monitor with Invisible Hood View for added confidence in tight spaces.

ADVANCED SAFETY AND CONNECTED TECHNOLOGY A full suite of driver assistance features comes as standard, from Intelligent Emergency Braking and Blind Spot Intervention to Lane Keep Assist and Rear Cross Traffic Alert.

Inside, the LEAF introduces NissanConnect with Google built-in, combining Google Maps with chargeplanning, Google Assistant voice control, and access to apps through Google Play. Twin 14.3 inch displays create a fully digital cockpit, supported by the NissanConnect Services app for remote climate control, battery status checks, and journey planning.

A NEW CHAPTER FOR AN EV ICON

With its extended range, dynamic new styling, and advanced technology, the all-new Nissan LEAF moves confidently into its next chapter, reinforcing Nissan’s leadership in mainstream electric mobility.

Features include e-Pedal Step,

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VAUXHALL ANNOUNCES NEW ASTRA AND ASTRA SPORTS TOURER FOR 2026

SHARPER, SMARTER, GREENER. Vauxhall is doubling down on its refreshed line-up with the new Astra and Astra Sports Tourer, joining the recently updated Mokka, Frontera and Grandland.

The pair will make their official public debut at the Brussels Motor Show, running from 9 to 18 January 2026, bringing a sharper design, upgraded lighting tech and a stronger sustainability focus to Vauxhall’s compact-class bestsellers.

fresh metallic paints Contour White and Clover Green, all

At first glance, the changes are all about a cleaner, more technical look. The Vauxhall Vizor front end has been tightened up, and for the first time on Astra, the Griffin badge is illuminated, a feature that previously premiered on Grandland. That emblem becomes the anchor point for new compass-inspired light signatures that stretch into the headlamps and into the bonnet creases, a design cue first seen on the Vauxhall Experimental Concept in 2023. New alloy wheel designs include 17-inch “Kaddett” and 18inch “Pentagon” and “Rekord” options, complemented by

time. With more than 50,000 individual lighting elements,

finished off with a contrasting black roof as standard. Tech upgrades are headlined by Intelli-Lux HD headlights, arriving on Astra and Astra Sports Tourer for the first the system is designed to deliver adaptive, glare-free illumination while reacting faster and more precisely to traffic ahead and oncoming vehicles than previous matrix systems. It also adjusts output in poor weather and fog to reduce glare from wet road surfaces, and can detect traffic signs, dimming LEDs to help prevent distracting reflections back to the driver. Inside, Vauxhall is pushing comfort and clarity. A more

streamlined cockpit layout aims to make infotainment and key controls more intuitive, following the approach seen on newer models like Grandland. Across the range, Intelli-Seats now come as standard, bringing a distinctive recessed channel through the front seat bases that Vauxhall says helps reduce pressure on the coccyx for long-distance comfort. For customers wanting more, higher-spec versions offer AGR-certified seats with features including multi-stage heating, electro-pneumatic lumbar support and optional massage and memory functions. Sustainability is a big part of the story too, with Vauxhall’s “Greenovation” approach bringing increased use of recycled materials throughout the cabin. Seat upholstery options include ReNewKnit, a mono-material with a suede-like finish made from 100% recycled content, chosen specifically to avoid the waste and complexity of separating composite fabrics at end of life. On the electric side, Astra Electric now offers a quoted WLTP range of up to 282 miles from its 58kWh gross battery capacity, extending the distance between charging

stops versus before. It also gains Vehicle-to-Load (V2L) capability for the first time, enabling the car to power or charge external devices such as e-bikes when you are away from a plug socket. Practicality remains a core selling point, particularly for the Sports Tourer. The hatchback offers up to 1,339 litres of cargo space with the rear seats folded, while the Sports Tourer increases that to up to 1,634 litres. The estate also adds flexibility with a 40:20:40 split-fold rear backrest for mixing passengers and longer loads. Catlin, Managing Director of Vauxhall, says the new Astra is “sharper, more modern and more sustainable than ever,” pointing to the illuminated Griffin and Intelli-Lux HD lighting as standout upgrades designed to take the brand’s compact-class favourite to “the next level.” More details are expected to be confirmed around the Brussels premiere in early 2026, with Vauxhall noting that availability and final consumption and range figures will be released closer to launch. 57

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