ICT Awards Philippines 2015 by Vitalstrats Creative Solutions

Title Sponsors

24th March 2015 - Manila Ballroom, Marriott Hotel Manila

The 9th International ICT Awards Philippines

GALA NIGHT PROGRAMME

5:30 PM

Registration/Cocktails

7:00 PM

Opening Program: UP Pep Sq uad

7:05 PM

Ricky Alegre, Master of Ceremony

7:10 PM

Opening Remarks Ju lian Payn e Pre side n t & CEO, CAN C HAM

7:15 PM

Special Message & Introduction of Judges Jomari Me rcado Pre side n t & CEO, IBPAP

7:30 PM

Dinner Special Raffle By Globe Business Entertainment: G oddesses of Bel lydance

8:15 PM

ICT Awards 2015 Best Dressed (Man & Woman) Globe Bu sin e ss PLDT ALPHA En terpri se

8:30 PM

Awarding of Trophies: Finalists & Winners Best Philippine Mobile App of the Year Trou scie N ewman Pre ssRe ade r Ch i ef Operati ng Of f i cer for PressOn Inc. Best Emerging IT-IBPM Company for Healthcare Maria Ele n a Tronq ued-L agni ton Se n ior V ice Pre si dent and Head of Marketi ng G roup, St. Luke’s Medi cal Center Best Emerging IT-B PM Company for Creatives Mr. Stu ar t Be c k Pre side n t, Asia Paci f i c Foundati on of Canada Best Voice Excellence Company of the Year N ora K . Te rrado U n de rse cretar y of Manag ement Ser v i ces G roup (MSG ) Ch ie f of Staf f, Depar tment of Trade and Industr y (DTI)

8:45 PM

Entertainment: A Team, 2014 Worl d Hi p Hop Dance Cham pi on i n Las Veg as

8:50 PM

Best Company of the Year Outside NCR Rose marie Q u in to-R ey Pre side n t, N ational ICT Confederati on of the Phi l i ppi ne (NICP) Best Global In-house Center of the Year Maricris Sarin o-J oson Associate Dire ctor of Cl i ent Ser v i ces, Col l i ers Internati onal Best Filipino-owned Company of the Year Mic h ae l McCu llough Man ag in g Dire ctor, KMC MAG G roup Most Innovative Company of the Year Use c. Lou is N apol eon C. Casambre Exe cu tive Dire ctor, Informati on and Communi cati ons Tec hnol ogy Of f i ce (ICTO) De par tme n t Of Sci ence and Tec hnol ogy

9:15 PM

Entertainment: G oddesses of Bel lydance Special Raffle By Marri ott Hotel Mani l a

9:20 PM

Best ICT CEO of the Year H.E. Ambassador N ei l Reeder Embassy of Can ada, Phi l i ppi nes Best Employer of the Year Nikko Z. Acosta Se n ior V ice Pre si dent, Enterpri se G roup, G l obe Tel ecom, Inc. Best Company of the Year V ictor Y. Tria V P & He ad, PLDT Corporate Rel ati onshi p Manag ement Individual Contributor of the Year Ju lian Payn e Pre side n t & CEO, CAN C HAM Hall of Fame Jomari Mercado Pre side n t & CEO, IBPAP

9:50 PM

Grand Raffle By Phi l i ppi ne Ai rl i nes

9:55 PM

Closing Remarks Cora De la Cru z Exe cu tive Dire ctor, CAN C HAM The 9th International ICT Awards Philippines

Messages

Presidentâ&#x20AC;&#x2122;s Message Welcome to the 9th International ICT Awards Philippines which will demonstrate it is more fun to do ICT business in the Philippines. The ICT services industry is a dynamic, modern, and tremendously important sector of the Philippine economy. It exemplifies and leads in the countryâ&#x20AC;&#x2122;s recent outstanding record of economic growth. And it is creating new and additional and needed jobs, more jobs, and still more jobs, for Filipinos not only in the National Capital Region but in other centers such as Bacolod, Cagayan de Oro, Cebu, Davao, Iloilo, Naga, and Taglibaran to name a few. It is helping the Philippines economy to broaden geographically and be more inclusive in exploiting the wider potential that exists across the Philippine archipelago. The Canadian Chamber of Commerce in the Philippines in association with IBPAP, and with the greatly valued support of all our various sponsors including in particular our two title sponsors Globe Business and PLDT ALPHA Enterprise, is proud to be lead organizer of this event. We see our role in supporting the ICT industry with this event as appreciation for the great opportunities that the Philippine ICT sector offers for foreign participation and partnerships. But to sustain the growth of the ICT services sector in the Philippines, and to expand the opportunities in the country for the mutual benefit of Filipino and foreign companies, we must demonstrate continued excellence and continue to advance the state-of-theart in the ICT services that we offer in the Philippines and to the world. CanCham believes there is no better way to demonstrate such excellence and stimulate advances in the state-of-our-ICT-art than an annual, open and publicized competition that highlights for the world to see not only what is the best we have to offer in ICT services but also that what we offer is the best in the world. The bottom line is that the organizers and sponsors can provide a framework and forum for competition. But we must look to the ICT companies in general and the nominees in particular to deliver success. We, thus not only appreciate but also depend on the very active participation of the ICT companies in submitting nearly 100 nominations for the various awards to be presented tonight. We look forward to seeing which companies are the very best of all the best that the nominations collectively represent.

Julian Payne President & CEO, CANCHAM

The 9th International ICT Awards Philippines

Messages

President’s Message The entire membership of the IT & Business Process Association of the Philippines (IBPAP) extends its heartfelt congratulations to this year’s nominees for the International ICT Awards. We likewise thank the Canadian Chamber of Commerce under Mr. Julian Payne’s very capable leadership for driving the Philippine IT BPM industry to ever greater levels of achievement and excellence through this recognition. Time columnist Charlotte Alter believes that “today, the world is dominated by tech, and tech is dominated by young people.” Technology as we know it now continues to profoundly change the way we live and work. Even the word we commonly use today to describe this singularity – “disruptive” – was used in a very different context less than a decade ago. A 2014 survey done by a global HR consulting firm of over 2,500 businesses in 94 countries reveals a couple of very interesting trends. First, “critical new skills are scarce—and their uneven distribution around the world is forcing companies to develop innovative new ways to find people, develop capabilities, and share expertise.” Next but just as important, “collaborative technologies continue to make it possible for teams to work in remote locations across the world, easily accessing experts within and outside the organization.” This clearly means that the skills we - and especially our Millennials – need now are so drastically different than in, say 2007 when the Canadian Chamber of Commerce and the IT & Business Process Association of the Philippines first handed out the International ICT Awards. I know that this award seeks to give due recognition to the remarkable achievements of organizations and individuals in the Philippine IT BPM industry. The Annual International ICT Awards in fact highlights the dramatic – or should I say, disruptive – nature of the IT BPM industry and the ICT community. In 2007, there were only eight categories. This year, global developments practically necessitated the creation of no less than SIX new awards categories. The prestige that comes with the International ICT Award, in any category, is without a doubt major milestone for the recipient organization or individual. I know this because I was with Convergys when we were named Employer of the Year in 2007. I am most certain however that beyond the honor, the International ICT Award reminds us of our role in ensuring that our techdriven world continually affirms and celebrates our humanity. Congratulations and more power to all the nominees and winners of this year’s International ICT Awards!

Jose Mari P. Mercado President & CEO, IBPAP

The 9th International ICT Awards Philippines

Organizing Committee

Chair

Cora dela Cruz Executive Director Canadian Chamber of Commerce of the Philippines

Member

Acie Arroyo-Cruz

Jam Arellano Communications and Special Projects Manager Canadian Chamber of Commerce of the Philippines

HR Director Information Technology and Business Processing Association of the Philippines

Judging Auditor

PWC Isla Lipana Legal Adviser

Atty. Virgilio Del Rosario Virgilio del Rosario & Partners

The 9th International ICT Awards Philippines

Cancham IBPAP

Canadian Chamber of Commerce of the Philippines The Canadian Chamber of Commerce of the Philippines (CanCham) was established in 1989. It is incorporated and registered with the Securities and Exchange Commission (SEC) of the Philippines as a non-profit organization. Membership is open to Canadian, Filipino, and other third country corporations and individuals that have Canada-Philippines business interests. The membership includes large multinational corporations, small and medium business enterprises, and persons involved in a whole range of business activities including international trade, investment, and labour mobility. CanCham is governed within the framework set in its By-Laws registered with SEC. CanCham members elect the Board of Trustees and the Board of Trustees elects the President, Vice Presidents, and Treasurer. The Board of Trustees appoints the Board of Governors to provide it with advice on major institutional and policy issues. CanCham is managed by a full time Executive Director supported by a secretariat with offices and staff in Manila, Cebu City and Davao City. All Trustees, Governors, other Officers and the Executive Director of CanCham are required to comply with a Code of Conduct approved by the Board of Trustees.

MISSION STATEMENT To represent, support, and promote Canada-Philippines business interests. VISION STATEMENT • To represent all Canada-Philippines business interests in all areas of the Philippines • To be an effective advocate for advancement of Canada-Philippines business interests • To provide valued support to members for their Canada-Philippines business interests

Information Technology and Business Process Association of the Philippines The Information Technology and Business Process Association of the Philippines (IBPAP) is the enabling association for the information technology and business process management (IT-BPM) industry and advocacy gateway for the industry. With over 300 industry and support- industry members, and six partner associations - Animation Council of the Philippines Inc. (ACPI), Contact Center Association of the Philippines (CCAP), Game Developers Association of the Philippines (GDAP), Healthcare Information Management Outsourcing Association of the Philippines (HIMOAP), Philippines Software Industry Association (PSIA) and Global In-house Center Council (GICC). IBPAP plays a pivotal role in sustaining rapid growth of the IT-BPM industry by working to ensure an enduring supply of high quality labor, supporting service innovation, and providing country visibility. IBPAP assists investors in setting up operations easily and quickly in the Philippines. Relevant research, introductions to key governments and industry officials, and a series of briefing at each step of the investment process ensures a seamless development process. Ongoing support is provided through a wide variety of initiatives, including programs for HR development, business development, knowledge sharing, and networking opportunities.

The 9th International ICT Awards Philippines

Title Sponsors

The corporate arm of leading telecommunications company in the Philippines Globe Telecom, Globe Business provides a comprehensive range of ICT interconnectivity solutions for the countryâ&#x20AC;&#x2122;s top industries, businesses and commercial enterprises engineered according to their business requirements and enabling them continuous access to information. The portfolio of products and services comprise of mobile, wireline, broadband, data connections, internet, managed services and IT-enabling services as well as cloud computing solutions which it pioneered in the country. The companyâ&#x20AC;&#x2122;s data center and carrier ethernet services are ISO- and MEF global standards-certified, respectively.

The International 9th International ICT Awards ICT Awards Philippines Philippines 2015

Title Sponsors

PLDT’s Corporate Business Group, PLDT ALPHA Enterprise is the preferred and trusted ICT partner of Tier-1 enterprise customers, delivering end-to-end ICT solutions and a premium grade customer experience, enabling them to focus more on their core business. PLDT ALPHA Enterprise serves clients who demand the most cutting-edge, innovative, and businesssavvy solutions available, as necessary to compete in the dynamic, challenging global business landscape. As PLDT’s products and services continue to adapt to the ever-changing ICT needs of enterprises, PLDT ALPHA Enterprise emphasizes product excellence rooted in market-driven and customer-sensitive innovation, delighting enterprise customers with relevant solutions and consistent services. PLDT ALPHA Enterprise continues to build the Enterprise of Trust through its Voice, Broadband, Data Center, Cloud Computing, Managed IT and Wireless Solutions through the power of the nationwidest network, well-established infrastructure, and years of expertise in serving the top corporations in the nation.

The ALPHA Vision

The ALPHA Mission

To be the trusted expert end-to-end ICT partner and thought leader of the enterprise market.

We are committed to nurturing customer relationships, providing unique and valuable insights, and delivering innovative solutions that generate positive business impact for our customers - thus enabling them to compete more effectively in the global marketplace.

ALPHA Values AGILITY

PASSION

We are resourceful, able to adapt to change and respond to customers’ requirements with urgency

Motivated by the value we deliver, we will proactively lead customer interactions, continuously raising the standards for quality and excellence.

INTEGRITY We will demonstrate and uphold the highest standards of sound moral and ethical principles, honor and truthfulness in dealing with our customers and co-workers.

PRECISION We will provide for the diverse needs of our market, delivering tailor-fit solutions to address specific business and industry requirements with attention to detail.

24th March 2015 - Manila Ballroom, Marriott Hotel Manila

TEAMWORK Knowing that each individual contributes to a team’s success, we will always strive to improve employee capability and competency, collaborating to achieve our goals within an environment that fosters camaraderie, mutual respect, and high quality of life.

The 9th International ICT Awards Philippines

Co-Presentors

Globally, Colliers International is a leading commercial real estate services company offering comprehensive expertise to investors, owners and tenants around the world. Our services include brokerage sales and leasing, property and project management, investment services, research and valuation. Headquartered in Seattle, Washington, with 485 offices worldwide, we are defined by our spirit of enterpriseâ&#x20AC;&#x201D;taking initiative, thinking creatively, collaborating to achieve and using our expertise to consistently innovate. Our more than 15,800 employees embrace a culture that is committed to service excellence. We strive to deliver the best service experience in both the business outcomes we achieve and the memorable experiences we create to exceed our clientsâ&#x20AC;&#x2122; expectations. In the Philippines, we are the trusted partner when it comes to providing the right expertise in real estate. Our goal is to create a memorable experience for our clients and we do that by drawing on years of direct experience in the local market. From property search and selection, to project management and valuation and appraisal, we provide creative solutions to even your most complex requirements. As Philippinesâ&#x20AC;&#x2122; leading real estate agency, the company offers integrated and creative business solutions to the clients. Our wealth of in-depth knowledge, management experience and excellent service translate into strong partnership with clients across all industry sectors. Formerly known as Colliers Jardine Philippines, the local office was established in November 1994. Prior to this, the company had been active in the Philippines on a project specific basis. Within its Manila office, Colliers International Philippines now has a staff of over 400 dedicated individuals.

The 9th International ICT Awards Philippines

Co-Presentors

KMC MAG Group, Inc. is an award-winning real estate services firm headquartered in Bonifacio Global City, the fastest-growing business district in Metro Manila. It is an international associate of Savills, one of the world’s leading real estate firms. Incorporated in March of 2009, KMC was founded by Gregory Kittelson, Michael McCullough, and Amanda Rufino-Carpo. With close to100 employees involved directly in transactions for office, investments, retail, industrial, and hotel locaters, as well as residential properties, KMC is a full-service real estate firm and is widely recognized as the Best in Class Real Estate agency in the Philippines. With services ranging from tenant representation, to investments, to research and consultancy, KMC MAG Group is the leading local firm in the Philippine real estate services industry. The firm provides clients with a consistently high quality of service backed with strong market expertise. KMC envisions itself as the most preferred and leading provider of professional real estate services in the Philippines. We aim to be the only real estate services firm in the Philippines operating with the needs of foreign and local client in mind, providing high quality services: timely, responsive, and informative – merged with local expertise and passion.

KMC strives to accomplish this goal through: • Working with expert real estate professionals who are skilled at providing the most pleasant and successful leasing experience to their clients • Providing dynamic services through KMC MAG Group’s experienced team, specializing in dealing with local and foreign companies With this, KMC provides accurate analysis and assessment of client operations alongside strategic advice and reliable service.

As the country’s leader in assisting foreign companies with entering the Philippine market, KMC offers a one-stop shop with integrated services that consist of corporate legal services, accounting, staffing, incubation facilities, and site selection. This has enabled KMC to build long-lasting relationships and ensure its clients a successful entry and smooth integration into the challenging and unfamiliar market.

The 9th International ICT Awards Philippines

Co-Presentors

Founded in 1999, PressReader is revolutionizing how digital content is delivered with a subscription model that connects people through news. PressReader provides its more than 30 million users with full editions of more than 3,000 newspapers and magazines worldwide. Readers can access the content from a computer, tablet, smartphone and eReaders running iOS, Android, Windows 8 and Blackberry 10 operating systems. PressReader offers an engaging reading experience and customizable access to the news the way customers want it—combining sections from different newspapers into a single edition, create custom topics and auto translate from other languages. A global leader in digital publishing, PressReader reaches consumers directly with the news aggregator, via an all-you-can-read digital news stand for one monthly subscription fee. PressReader For Consumers The company’s flagship application, the PressReader app and its companion online service, PressReader.com, deliver the most engaging and captivating reading experience of local, national, and international titles on PCs, Macs, tablets, smartphones and eReaders. Voted Best Newspaper App Ever two years running, PressReader Mobile can be downloaded free on leading mobile devices and also comes preinstalled on a couple of the latest mobile devices. With one account, consumers can easily and quickly access thousands of titles without the need to register or subscribe to multiple publications. PressReader For Businesses Available in thousands of libraries, hotels, airlines, cruise ships, airport lounges, schools, restaurants, and corporate and government offices from around the globe, PressReader Mobile provides the most affordable and convenient way for businesses to deliver thousands of fullcontent magazines and newspapers from over 100 countries in 60 languages to their patrons, customers, and employees. Through the company’s innovative technology, all Wi-Fi enabled areas within a business’ facility become sponsored “PressReader HotSpots,” offering customers unlimited access to current editions of publications that would normally cost them a monthly subscription fee to access Through its in-app advertising and sponsorship platform, PressReader Mobile also provides monetization opportunities through the crosspromotion of additional services or brand advertising of third party partners. PressReader For Publishers As a fully-customizable, platform-agnostic content publishing solution, PressReader Technology provides world-class website and application development services, full-hosting, comprehensive analysis and reporting tools, personalized account management, and superior technical support. Not only does it help publishers optimally manage and enhance their editorial content and advertisers’ offerings, it gives their subscribers a rich and authentic reading experience on whatever device they choose to use.

The 9th International ICT Awards Philippines

Co-Presentors

St. Luke’s Medical Center (SLMC) has grown to be the leading and most respected and recognized healthcare institution in the Philippines. Its two facilities in Quezon City and Global City, Taguig are at par with the most advanced hospitals around the world. A testament to SLMC’s world class quality medical services are accreditations and key affiliations with prestigious international organizations. St. Luke’s-Quezon City has the sole distinction of being accredited four times by the JCI or Joint Commission International, the international arm of the Joint Commission on Accreditation of Healthcare Organizations (JCAHO), the oldest and most prestigious healthcare accreditation organization in the world. St. Luke’s-Global City earned its first JCI accreditation after only two years of operation. Both Global City and Quezon City are also the only Philippine hospitals certified by German-based accrediting body Temos (Trust. effective medicine. optimized services.) for Excellence in Medical Tourism and Quality in International Patient Care. St. Luke’s-Global City earned its first JCI accreditation after only two years of operation. Both Global City and Quezon City are also the only Philippine hospitals certified by German-based accrediting body Temos (Trust. effective medicine. optimized services.) for Excellence in Medical Tourism and Quality in International Patient Care. With 12 institutes and various departments and centers serving its patients, the hospital is taking a multidisciplinary and comprehensive approach to the diagnosis and treatment of specific medical conditions. It also has invested in the most advanced medical technologies and equipment which provide the most accurate diagnostics possible. With the most skilled and committed doctors having access to modern and precise tools, there is little doubt that SLMC is the foremost hospital in the Philippines.

Vision St. Luke’s Medical Center will be an internationally recognized academic medical center by year 2020.

Mission We are committed to deliver state-of-the-art healthcare because at St. Luke’s Medical Center, the needs of our patients come first.

The 9th International ICT Awards Philippines

Board of Judges

Teresita Medado Managing Director Asia Pacific College

Dondi Mapa

Yvonne Flores

National Technology Officer Microsoft Philippines

Corporate Affairs Manager, Intel Philippines

Mon Ibrahim

Gordon Alan Joseph

Deputy Director Department of Science and Technology ICTO (DOST)

Chief Executive Officer PhilPacific Insurance Brokers and Managers, Inc.

Daniel Lim Founder and Managing Partner Far East Associates

Susheela Venkataraman Principal Director, Office of Information Asian Development Bank (ADB)

The 9th International ICT Awards Philippines

Award Categories and Judging Criteria

AWARD CATEGORIES AND JUDGING CRITERIA Major Award Categories: Best Company of the Year Best Employer of the Year Best Filipino-owned Company of the Year Best Company of the Year Outside NCR Best Global In-house Center of the Year Most Innovative Company of the Year Best Voice Excellence Company of the Year Best Emerging IT-BPM Company for Creatives Best Emerging IT-BPM Company for Healthcare Best Emerging IT-BPM Company for Finance and Accounting Best Software Company of the Year Best Philippine Mobile App of the Year Best ICT CEO of the Year Individual Contributor of the Year

Special Award: Hall of Fame Award

The 9th International ICT Awards Philippines

Award Categories and Judging Criteria

BEST COMPANY OF THE YEAR OBJECTIVE OF THE AWARD: To recognize the outstanding company in the industry deemed to have been the most inspirational role model for the Information Technology and Business Process Management (IT-BPM) industry and Philippine business community.

ELIGIBILITY: Any company based in the Philippines, registered with the Philippines SEC, and engaged in providing IT-BPM services from the Philippines to offshore clients or in-house organizations during the calendar year 2014. A company is eligible for an award in more than one category providing it also meets the specific eligibility requirements for a category. To be eligible to be awarded as a winner, an official representative of the company must attend and accept the award in person at The International ICT Awards Philippines Gala Night on Tuesday, March 24, 2015.

The 9th International ICT Awards Philippines

Award Categories and Judging Criteria

JUDGING CRITERIA Based on the company’s financial year ending in 2014. 1. Growth of company since 2013 [25%] • Percent increase in gross revenue • Percent increase in client volume • Percent increase in full-time employees • Percent increase in office space

2. Size, quality, and diversity of clientele [20%] • Volume of client business (number, revenue, & transactions) • Quality of service (awards, citations, and testimonials) • Diversity of services provided and geographic spread of clients

3. Depth and breadth of competencies [20%] • Public recognition by clients & employees • Certifications including ISO and industry standards • Practices, processes, technologies, and employee qualifications

4. Company management [15%] • Results achieved by managers • Investment in management systems • Development programmes for future managers

5. Support by company of public goods [10%] • Promotion of anti-corruption and good governance • Promotion of the Philippine ICT industry • Corporate Social Responsibility (CSR) initiatives

6. Other [10%] Other information the nominee considers relevant.

The 9th International ICT Awards Philippines

Award Categories and Judging Criteria

BEST EMPLOYER OF THE YEAR OBJECTIVE OF THE AWARD: To recognize the outstanding employer in the IT-BPM industry that is deemed to have been the most inspirational role model in Human Resource management, practices and, policies in the industry and Philippine business community.

The 9th International ICT Awards Philippines

Award Categories and Judging Criteria

JUDGING CRITERIA Based on the company’s financial year ending in 2014. 1. HR Leadership [25%] • Importance given to HR management and policies • Quality of HR management recognized by employees • Quality of HR management recognized publicly (awards, citations, and testimonials)

2. HR policies, practices, & performance [20%] • Percent increase in number of regular employees • Percent increase in contracted professionals • Percent change in employee retention rate

4. Company HR management [15%] • Results achieved by HR managers • Investment in HR management systems • Development programmes for future HR managers

5. Support by company of public goods [10%] • Promotion of anti-corruption and good governance • Promotion of the Philippine ICT industry • Corporate Social Responsibility (CSR) initiatives

6. Other [10%] Other information the nominee considers relevant.

The 9th International ICT Awards Philippines

Award Categories and Judging Criteria

BEST FILIPINO-OWNED COMPANY OF THE YEAR OBJECTIVE OF THE AWARD: To recognize the outstanding Filipino-owned company in the IT-BPM industry in the Philippines deemed to have been the most inspirational role model for the industry and Philippine business community.

ELIGIBILITY RESTRICTION FOR THIS CATEGORY: Open only to Philippine companies that are Filipino-owned as defined by SEC. For further information on SEC definition, please go to SEC website at http://www.sec.gov.ph/

The 9th International ICT Awards Philippines

Award Categories and Judging Criteria

4. Company management [15%] • Results achieved by managers • Investment in management systems • Development programmes for future managers

5. Support by company of public goods [10%] • Promotion of anti-corruption and good governance • Promotion of the Philippine ICT industry • Corporate Social Responsibility (CSR) initiatives

6. Other [10%] Other information the nominee considers relevant.

The 9th International ICT Awards Philippines

Award Categories and Judging Criteria

BEST COMPANY OF THE YEAR OUTSIDE NCR OBJECTIVE OF THE AWARD: To encourage geographical diversification, this category is to recognize the outstanding company with a head office and main operations located outside of the National Capital Region (NCR) that is deemed to have been the most inspirational role model for such diversification.

ELIGIBILITY: Any company based in the Philippines, registered with the Philippines SEC, and engaged in providing IT-BPM services from the Philippines to their onshore or offshore offices during the calendar year 2014. A company is eligible for an award in more than one category providing it also meets the specific eligibility requirements for a category. To be eligible to be awarded as a winner, an official representative of the company must attend and accept the award in person at The International ICT Awards Philippines Gala Night on Tuesday, March 24, 2015.

ELIGIBILITY RESTRICTION FOR THIS CATEGORY: Open only to companies with head office and at least 50% of its fulltime employees located outside the NCR.

The 9th International ICT Awards Philippines

Award Categories and Judging Criteria

4. Company management [15%] • Results achieved by managers • Investment in management systems • Development programmes for future managers

5. Support by company of public goods [10%] • Promotion of anti-corruption and good governance • Promotion of the Philippine ICT industry • Corporate Social Responsibility (CSR) initiatives

6. Other [10%] Other information the nominee considers relevant.

The 9th International ICT Awards Philippines

Award Categories and Judging Criteria

BEST GLOBAL IN-HOUSE CENTER OF THE YEAR OBJECTIVE OF THE AWARD: To encourage geographical diversification, this category is to recognize the outstanding company with a head office and main operations located outside of the National Capital Region (NCR) that is deemed to have been the most inspirational role model for such diversification.

ELIGIBILITY RESTRICTION FOR THIS CATEGORY: Open only to companies with head office and at least 50% of its fulltime employees located outside the NCR.

The 9th International ICT Awards Philippines

Award Categories and Judging Criteria

JUDGING CRITERIA Based on the company’s financial year ending in 2014. 1. Size, quality, and diversity of clientele [25%] • Volume of client business (number, revenue, & transactions) • Quality of service (awards, citations, and testimonials) • Diversity of services provided and geographic spread of clients

2. Depth and breadth of competencies [25%] • Public recognition by clients & employees • Certifications including ISO and industry standards • Practices, processes, technologies, and employee qualifications

3. Company management [25%] • Results achieved by managers • Investment in management systems • Development programmes for future managers

4. Support by company of public goods [15%] • Promotion of anti-corruption and good governance • Promotion of the Philippine ICT industry • Corporate Social Responsibility (CSR) initiatives

5. Other [10%] Other information the nominee considers relevant.

The 9th International ICT Awards Philippines

Award Categories and Judging Criteria

MOST INNOVATIVE COMPANY OF THE YEAR OBJECTIVE OF THE AWARD: To encourage innovations and new technologies by recognizing the company that has adopted and contributed advanced solutions, innovations and technologies in the IT-BPM industry in 2014.

The 9th International ICT Awards Philippines

Award Categories and Judging Criteria

JUDGING CRITERIA Based on the company’s financial year ending in 2014. 1. Importance given to Research and Development (R&D) [50%] • Successfully developed unique or advanced technological solutions or systems • Successfully introduced innovations to increase productivity and/or competitive position • Percent increase budget for R&D since 2013

2. Depth and breadth of R&D competencies [10%] • Certifications including ISO and industry standards • Practices, processes, technologies, and employee qualifications

3. Company’s R&D management [10%) • Results achieved by R&D managers • Investment in R&D management systems • Development programmes for future R&D managers

4. Size, quality, and diversity of company’s clientele [10%] • Volume of client business (number, revenue, & transactions) • Quality of service (awards, citations, and testimonials) • Diversity of services provided and geographic spread of clients

5. Support by company of public goods [10%] • Promotion of anti-corruption and good governance • Promotion of the Philippine ICT industry • Corporate Social Responsibility (CSR) initiatives

6. Other [10%] Other information the nominee considers relevant.

The 9th International ICT Awards Philippines

Award Categories and Judging Criteria

Best Voice Excellence Company of the Year OBJECTIVE OF THE AWARD: To encourage continued leadership and excellence in the voice field of IT-BPM in the Philippines by recognition of the outstanding voice company deemed to have been an inspirational role model for the IT-BPM industry and Philippine business community.

ELIGIBILITY RESTRICTION FOR THIS CATEGORY: Open only to companies that have generated at least 50% of their gross revenue from voice services.

The 9th International ICT Awards Philippines

Award Categories and Judging Criteria

JUDGING CRITERIA Based on the company’s financial year ending in 2014. 1. Size, quality, and diversity of clientele [25%] • Percent increase in gross revenue • Percent increase in client volume • Percent increase in full-time employees • Percent increase in office space

4. Company management [10%] • Results achieved by managers • Investment in management systems • Development programmes for future managers

5. Support by company of public goods [10%] • Promotion of anti-corruption and good governance • Promotion of the Philippine ICT industry • Corporate Social Responsibility (CSR) initiatives

6. Other [15%] Other information the nominee considers relevant.

The 9th International ICT Awards Philippines

Award Categories and Judging Criteria

Best Emerging IT-BPM Company for Creatives OBJECTIVE OF THE AWARD: To recognize the most outstanding company in the Creatives sector of the IT-BPM industry. The company that has shown significant growth and been recognized for their exemplary creative works/services by international clients in 2014.

ELIGIBILITY: Any company based in the Philippines, registered with the Philippines SEC, and engaged in providing outsourced creative services from the Philippines to offshore clients or inhouse organizations during the calendar year 2014. Includes companies such as but not limited to print, web design, motion graphics/ animation, game design & development. A company is eligible for an award in more than one category providing it also meets the specific eligibility requirements for a category. To be eligible to be awarded as a winner, an official representative of the company must attend and accept the award in person at The International ICT Awards Philippines Gala Night on Tuesday, March 24, 2015.

ELIGIBILITY RESTRICTION FOR THIS CATEGORY: Open only to companies that have generated at least 50% of their gross revenue from outsourced creative services.

The 9th International ICT Awards Philippines

Award Categories and Judging Criteria

4. Company management [15%] • Results achieved by managers • Investment in management systems • Development programmes for future managers

5. Support by company of public goods [10%] • Promotion of anti-corruption and good governance • Promotion of the Philippine ICT industry • Corporate Social Responsibility (CSR) initiatives

6. Other [10%] Other information the nominee considers relevant.

The 9th International ICT Awards Philippines

Award Categories and Judging Criteria

Best Emerging IT-BPM Company for Healthcare OBJECTIVE OF THE AWARD: To recognize the most outstanding company in the Healthcare sector of the IT-BPM industry. The company that has shown significant growth, deemed to have been the most inspirational role model, and been recognized for their world-class services by international clients in 2014.

ELIGIBILITY: Any company based in the Philippines, registered with the Philippines SEC, and engaged in providing support for healthcare companies from the Philippines to offshore clients or in-house organizations during the calendar year 2014. Includes outsourced healthcare-related services such as but not limited to medical billing, medical transcription, claims and policy administration, and revenue cycle management for healthcare providers. A company is eligible for an award in more than one category providing it also meets the specific eligibility requirements for a category. To be eligible to be awarded as a winner, an official representative of the company must attend and accept the award in person at The International ICT Awards Philippines Gala Night on Tuesday, March 24, 2015.

ELIGIBILITY RESTRICTION FOR THIS CATEGORY: Open only to companies that have generated at least 50% of their gross revenue from outsourced healthcare services.

The 9th International ICT Awards Philippines

Award Categories and Judging Criteria

4. Company management [15%] • Results achieved by managers • Investment in management systems • Development programmes for future managers

5. Support by company of public goods [10%] • Promotion of anti-corruption and good governance • Promotion of the Philippine ICT industry • Corporate Social Responsibility (CSR) initiatives

6. Other [10%] Other information the nominee considers relevant.

The 9th International ICT Awards Philippines

Award Categories and Judging Criteria

Best Emerging IT-BPM Company for Finance and Accounting OBJECTIVE OF THE AWARD: To recognize the most outstanding company in the emerging Finance and Accounting sector of the IT-BPM industry. The company that has shown significant growth and been recognized for their world-class services by international clients in 2014.

ELIGIBILITY: Any company based in the Philippines, registered with the Philippines SEC, and engaged in providing outsourced Finance and Accounting services from the Philippines to offshore clients or in-house organizations during the calendar year 2014. Includes Finance and Accounting Outsourcing (FAO) services such as but not limited to general accounting, financial reporting, fixed assets, accounts payable, and accounts receivables. A company is eligible for an award in more than one category providing it also meets the specific eligibility requirements for a category. To be eligible to be awarded as a winner, an official representative of the company must attend and accept the award in person at The International ICT Awards Philippines Gala Night on Tuesday, March 24, 2015.

ELIGIBILITY RESTRICTION FOR THIS CATEGORY: Open only to companies that have generated at least 50% of their gross revenue from outsourced finance and accounting services.

The 9th International ICT Awards Philippines

Award Categories and Judging Criteria

4. Company management [15%] • Results achieved by managers • Investment in management systems • Development programmes for future managers

5. Support by company of public goods [10%] • Promotion of anti-corruption and good governance • Promotion of the Philippine ICT industry • Corporate Social Responsibility (CSR) initiatives

6. Other [10%] Other information the nominee considers relevant.

The 9th International ICT Awards Philippines

Award Categories and Judging Criteria

Best Software Company of the Year OBJECTIVE OF THE AWARD: To recognize a company that demonstrates cutting-edge software design and development and deemed to have been the most inspirational role model software company in 2014.

ELIGIBILITY: Any company based in the Philippines, registered with the Philippines SEC, and engaged in providing software design and development services from the Philippines to offshore clients or in-house organizations during the calendar year 2014. A company is eligible for an award in more than one category providing it also meets the specific eligibility requirements for a category. To be eligible to be awarded as a winner, an official representative of the company must attend and accept the award in person at The International ICT Awards Philippines Gala Night on Tuesday, March 24, 2015.

The 9th International ICT Awards Philippines

Award Categories and Judging Criteria

4. Company management [15%] • Results achieved by managers • Investment in management systems • Development programmes for future managers

5. Support by company of public goods [10%] • Promotion of anti-corruption and good governance • Promotion of the Philippine ICT industry • Corporate Social Responsibility (CSR) initiatives

6. Other [10%] Other information the nominee considers relevant.

The 9th International ICT Awards Philippines

Award Categories and Judging Criteria

Best MOBILE APP of the Year OBJECTIVE OF THE AWARD: To recognize the Philippine-made mobile app which has contributed significant business productivity and positive social impact in the mobile industry in 2014.

ELIGIBILITY: The mobile app must be locally designed and developed, licensed and owned by a company based in the Philippines registered with the Philippines SEC or by an individual resident in the Philippines with the mobile app registered under his or her name. The winning mobile app may be from the following categories: Business & Commerce, Education, Entertainment & Lifestyle, Environment & Health, Government, Hobbies & Interests, Media & News, Non-profit, Sports, Tools & Utilities, and Travel & Tourism. The mobile app that run on mobile/smart phones, tablets, other touchscreen devices, and/or other devices with built-in 3G or 4G capability. A company is eligible for an award in more than one category providing it also meets the specific eligibility requirements for a category. To be eligible to be awarded as a winner, an official representative of the company must attend and accept the award in person at The International ICT Awards Philippines Gala Night on Tuesday, March 24, 2015.

The 9th International ICT Awards Philippines

Award Categories and Judging Criteria

JUDGING CRITERIA Based on the companyâ&#x20AC;&#x2122;s financial year ending in 2014. The mobile app developer/company must produce and provide a video file or link to the app video showcasing capabilities of the mobile (no longer than 5 minutes) and at least 5 screenshots of the mobile app interface and/or features.

1. Functionality, Usability & Innovativeness [20%] 2. Creativity & Design [20%] 3. Originality [20%] 4. Productivity [20%] 5. Social Impact [20%]

The 9th International ICT Awards Philippines

Award Categories and Judging Criteria

Best ICT CEO of the Year OBJECTIVE OF THE AWARD: Awarded to the Chief Executive Officer of an ICT company who has shown exceptional leadership with business innovations and programmes to support strategic development in his or her organization in 2014.

ELIGIBILITY: Any serving ICT CEO, of any nationality who has served at least two years in his or her organization and is currently based in the Philippines. To be eligible to be awarded as a winner, the CEO or CEOâ&#x20AC;&#x2122;s appointed representative must attend and accept the award in person at The International ICT Awards Philippines Gala Night on Tuesday, March 24, 2015.

ELIGIBILITY RESTRICTION FOR THIS CATEGORY: Open to CEOs of any nationality who work at least 50% of his or her time in the Philippines.

The 9th International ICT Awards Philippines

Award Categories and Judging Criteria

JUDGING CRITERIA 1. Role Model [20%] A CEO who is an inspiring leader to colleagues and has mentored significant number of employees to advance and get promoted.

2. Vision, Planning & Innovation [20%] A CEO who has initiated and/or conceptualized innovative approaches/programmes, business strategies, and best technology practices to enhance his or her organization.

3. Professionalism [20%] A CEO who has consistently demonstrated excellence in corporate governance, marketing, HR management, and financial management of his or her organization to achieve business growth regardless of his or her company size.

4. Results Achieved [20%] A CEO who has delivered measurable benefits to his or her organization and has demonstrated personal development to enhance his or her ability to achieve results.

5. Others [20%] Support for anti-corruption and good governance and has developed Corporate Social Responsibility (CSR) programmes that made positive impact

The 9th International ICT Awards Philippines

Award Categories and Judging Criteria

Individual Contributor of the Year This award recognizes an individual from the public or private sector who has shown professional excellence, outstanding leadership, and valuable contributions to developing and promoting the IT-BPM industry..

JUDGING CRITERIA â&#x20AC;˘ Long-term commitment to developing the international IT-BPM industry in the Philippines â&#x20AC;˘Major successes achieved in developing and promoting Philippines as an IT-BPM destination

The 9th International ICT Awards Philippines

Award Categories and Judging Criteria

Hall of Fame • This new special award recognizes a company that has shown consistent leadership, achievements, and excellence over time • It will be awarded to companies that have won an award three times in the same category of The International ICT Awards Philippines • A Hall of Fame awardee may not compete in the same category after having received such an award for 5 years • A Hall of Fame awardee in one category may be nominated to compete in other award categories

The 9th International ICT Awards Philippines

The International ICT Awards Philippines Past Winners

THE INTERNATIONAL ICT AWARDS PHILIPPINES 2007 WINNERS BPO Company of the Year Accenture Philippines

Fastest Growing BPO Company of the Year TeleTech

Best New BPO Locator of the Year Dell Philippines

Most Innovative Company of the Year Transprocure Corporation

Best Mid-sized BPO Company of the Year Leverage Systems Technologies

ICT Contributor of the Year Private: Bong Borja

Best Employer of the Year Convergys Philippines

THE INTERNATIONAL ICT AWARDS PHILIPPINES 2008 WINNERS BPO Company of the Year Sitel Philippines Corporation BPO Employer of the Year Accenture Philippines Best Mid-sized BPO Company of the Year (Locally owned) Pointwest Technologies Corporation Best Mid-sized BPO Company of the Year (Foreign owned)

Netsuite Philippines, Inc. Best New BPO Locator of the Year Logica Philippines Fastest growing BPO Company of the Year ICT Marketing Services Most Innovative BPO Company of the Year Hinduja TMT LTD Philippines ICT Individual Contributor of the Year Mitch Locsin

The 9th International ICT Awards Philippines

The International ICT Awards Philippines Past Winners

THE INTERNATIONAL ICT AWARDS PHILIPPINES 2009 WINNERS BPO Company of the Year TeleTech Customer Care Management Inc BPO Employer of the Year Convergys Philippines Best Mid-sized BPO Company of the Year Headstrong Philippines Multi-sourcing BPO of the Year SPi Technologies, Inc. Best New BPO Locator of the Year Wipro BPO Philippines Ltd. Inc. Fastest Growing BPO Company of the Year Genpact Services LLC Most Innovative Company of the Year Cutting Edge Productions, Inc. ICT Individual Contributor of the Year Celeste Ilagan, Executive Director, Board of Investments

The 9th International ICT Awards Philippines

The International ICT Awards Philippines Past Winners

THE INTERNATIONAL ICT AWARDS PHILIPPINES 2010 WINNERS BPO Company of the Year Convergys Philippines

Best New BPO Locator of the Year WNS Philippines

BPO Employer of the Year TELUS International Philippines

Fastest Growing BPO Company of the Year Sutherland Global Services

Shared Services Excellence of the Year Deutsche Knowledge Services

Most Innovative BPO Company of the Year Northgate Arinso

Non-Voice Excellence of the Year SPi Global Solutions

ICT Individual Contributor of the Year Sec. Ray Anthony Roxas-Chua III

THE INTERNATIONAL ICT AWARDS PHILIPPINES 2011 WINNERS BPO Company of the Year SPi Global

Best New BPO Locator of the Year Cognizant Philippines

BPO Employer of the Year Teleperformance Philippines

Fastest Growing BPO of the Year IBM

Shared Services Excellence of the Year Thomson Reuters Manila

Most Innovative BPO Company of the Year FirstCarbon Solutions

Non-Voice Excellence of the Year Hewlett-Packard Asia Pacific Ltd. Phils. ROHQ

ICT Individual Contributor of the Year Danilo Sebastian L. Reyes

The 9th International ICT Awards Philippines

The International ICT Awards Philippines Past Winners

THE INTERNATIONAL ICT AWARDS PHILIPPINES 2012 WINNERS BPO Company of the Year Accenture Philippines BPO Employer of the Year Convergys Philippines Shared Services Excellence of the Year HSBC Electronic Data Processing Phils Non-voice Excellence of the Year IBM Best New BPO Locator of the Year Tata Consultancy Services Philippines Fastest Growing BPO Company of the Year Ingram Micro Shared Services Center Most Innovative BPO Company of the Year Maersk Global Services Philippines Quality Program of the Year Hewlett-Packard Asia Pacific Ltd. Phils. ROHQ ICT Individual Contributor of the Year Mr. Monchito Ibrahim

The 9th International ICT Awards Philippines

The International ICT Awards Philippines Past Winners

THE INTERNATIONAL ICT AWARDS PHILIPPINES 2013 WINNERS BPO Company of the Year Convergys Philippines BPO Employer of the Year Stream Global Services Philippines Inc. Shared Services Excellence of the Year Manulife Business Processing Services Emerging Services Excellence of the Year Maersk Global Services Center Philippines Most Innovative BPO Company of the Year Hewlett Packard Asia Pacific The Fastest-Growing BPO Company of the Year The Results Companies Quality Program of the Year Wipro Philippines ICT Individual Contributor of the Year Congressman Sigfredo Tinga Senator Edgardo Angara

The 9th International ICT Awards Philippines

The International ICT Awards Philippines Past Winners

THE INTERNATIONAL ICT AWARDS PHILIPPINES 2014 WINNERS Best Company of the Year Winner: Accenture, Inc. Runner-up: Cognizant Technology Solutions Philippines, Inc. Best Employer of the Year Winner: SPI Global Runner-up: Accenture, Inc. Best Filipino-owned Company of the Year Winner: Pointwest Technologies Corp. Runner-up: i-Tech Global Business Solutions, Inc. Best Global In-house Center of the Year Winner: Lexmark Cebu Shared Service Center Runner-up: Global Business & Finance Services (GBHS)-SunPower Most Innovative Company of the Year Winner: Maersk Global Services Centers (Phils.) Ltd. Runner-up: Lexmark Research and Development Center Best Non-Voice Excellence Company of the Year Winner: MicroSourcing Runner-up: Maersk Global Services Centers (Phils.) Ltd. Best Voice Excellence Company of the Year Winner: The Results Companies Individual Contributor of the Year Winner: Atty. Jocelle Batapa-Sigue Hall of Fame Award – “Best Employer of the Year” Convergys Philippines Services

The 9th International ICT Awards Philippines