Make It York Annual Review 2016/17

Entrepreneurial > We will champion new ideas > We will deliver great results > We will always be improving

Collaborative > We will thrive on partnerships > We will share our resources > We will empower our teams

Respectful > We will put customers first > We will do what we say > We will be true to our city

Ambitious > We will help make York the best place it can be > We will make MIY the best company it can be > We will become the best team we can be

Jane Lady Gibson Chair, Make It York

Our purpose, working collaboratively with businesses, is to develop and promote York - nationally and internationally - as a vibrant and attractive place to live, visit, study, work and do business.

The company has worked hard to deliver on its mission to improve York’s competitiveness and effectiveness for the benefit of its communities and businesses. We have pursued our dual objectives to capture more value for the city and its surrounding area by promoting York in a joined-up way and to do this collaboratively, avoiding duplication of effort and resource. We all have a shared interest in the success of York and the Board is committed to fulfilling the ambitions of the York Economic Strategy 2016-2020 and to working closely with our two Local Enterprise Partnerships.

The Board welcomed Cllr David Carr who joined as a Director in June 2016 and Charlie Croft as our Client. Mary Weastell joined City of York Council as Chief Executive in August 2016 and we work closely with her to ensure that we are fulfilling the requirements of our Agreement. We also work closely with Andrew Lowson and the Board of the Business Improvement District to ensure collaboration not duplication. We wish Philip Thake well in his new role as Governor with The Company of Merchant Adventurers.

We thank him for his contribution to the setting up of Make It York and his service as a Director for two years.

Steve Brown Managing Director, Make It York

If year one of Make It York was about getting the company firmly established, year two has been about being more ambitious. The taking on and refreshing of Venturefest Yorkshire, the setting up a new Easter festival for families and the creation of the York Culture Awards are just three examples of a more expansive agenda for the city.

This ambition reflects a company more confident of itself and absolutely up for the job of marketing the city in a creative, assertive way. This will pick up even more pace in the year ahead.

This review sets out some of the things Make It York has worked on over the last 12 months. We have used small case studies to bring to life some of the work that we do. We remain hungry to work with as many different companies and organisations as possible, for the benefit of York and we have listed the range of opportunities and possibilities for collaboration.

Once again in the last year, we have had terrific support from a range of partners. Our stated priorities for the next 12 months are all focused on continuing to work on the development and promotion of the city.

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04 - makeityork.com

�We were delighted to take part in York Residents Festival for the third time.

It was more popular than ever.�

Charlie Heap, Director, International Centre for Birds of Prey

Light Masonry, Jason Bruges Studio, York Minster illuminating York 2016

FESTIVAL CITY YORK York continues to build on its reputation as a Festival City.

Working together with festival organisers, the aim is to keep the city alive and vibrant with a year long programme of varied events

CASE STUDY:

2016/17 HIGHLIGHTS

HOW CAN WE HELP?

Every year the York Residents Festival is organised as a thank you for the warm welcome residents offer to the city’s 6.9 million visitors. Over seventy attractions, shops and restaurants took part in 2017, the biggest festival yet. The International Centre for Birds of Prey at Helmsley was one of the participants, benefitting from an additional 500 visitors over the weekend and introducing new audiences to this fabulous attraction.

Taking part in the festival is free for Visit York members and the event is supported by dedicated print and online marketing.

> 36,000 visits to attractions during York Residents Festival

> We can help locate space to hold your festival or event

> A record 19,000 people attended illuminating York

> We can market festivals through all our online and print channels

> York Christmas Festival was improved and extended

> We can sell your tickets online at visityork.org

> Festival organisers across the city held twelve key festivals, attracting over 350,000 visitors to the city

> We can promote your event in the Visitor Centre

Get in touch: Dominic Berry Events Manager dominic.berry@makeityork.com

YORK’S YEAR-ROUND FESTIVALS PROGRAMME

> A new 'family friendly' festival was launched over the Easter period

> We can put together bespoke marketing activity for you > We can offer bespoke research for your festival or event

Festival and events organisers from across York work hard year-round to help ensure there’s always a new reason to visit the city.

JORVIK Viking Festival: Feb York Literature Festival: Mar York Chocolate Festival: Mar/Apr York Easter Festival: Mar/Apr York Open Studios: Apr Fashion City York: Apr Horse Racing: May - Oct

Eboracum Roman Festival: Jun York Festival of Ideas: Jun Great Yorkshire Fringe: Jul York Early Music Festival: Jul/Dec York Food & Drink Festival: June/Sept illuminating York: Oct 2018 Aesthetica Short Film Festival: Nov York Christmas Festival: Nov/Dec

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06 - scy.co.uk

�By providing us with a platform at Venturefest, Science City York opened us up to brand new sectors and clients. We secured an innovative new commission within the first two hours of the event and since then we have doubled the size of the team.�

Andrew Nye, Managing Director, New Moon Games

SCIENCE CITY YORK As the UK’s founding Science City, Science City York (SCY), as part of Make It York, has been busy supporting three key networks, Bioscience, Creative and IT & Digital, as well as building a new Agri-food network.

CASE STUDY:

2016/17 HIGHLIGHTS

New Moon Games are specialists in Virtual Reality, Augmented Reality, mobile applications and game development.

Working closely with digital agencies and end clients across multiple sectors NMG takes interactive projects from the initial conception through to completion, release and promotion.

> SCY were the Headline Sponsor at DotYork 2016, a digital conference for curious minds

> SCY is working with FERA to run a £1.6m project to stimulate innovation in agri-food industries

> SCY is working with partners including Bosch and ARUP, to develop an Innovate UK funded game using city data to influence visitor behaviour

> The illuminating York Festival, supported by Arts Council England, generated over 65,000 visits bringing £1.1m into the city economy over 4 days

Science City York worked with NMG to showcase their innovations at Venturefest Yorkshire last year to an audience of almost 1000 Yorkshire business people.

The interest shown in their Virtual Reality game, One Man Tank, helped NMG to secure £18,000 in funding from Creative England’s GamesLab Leeds initiative.

Get in touch: Heather Niven Head of Science City York heather.niven@makeityork.com

> Almost 1,000 people attended Venturefest Yorkshire, where £1m worth of business was carried out

HOW CAN WE HELP? > We can connect you to other businesses, suppliers, universities, funders and customers

> We can fund you through projects we are delivering or through partners

> We can showcase you, through our newsletters, events and networking, to others in the region

> We can assist agrifood businesses with free innovation support

> We can support you from prestart through to development, with any aspect for your creative, digital or bioscience business

> We can inform and entertain you with our regular workshops and social events, ensuring you are plugged into the York scene

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08 - yorkmeansbusiness.co.uk

�We found the advice given by Make It York invaluable and it has undoubtedly enabled us to continue on our path of rapid growth.�

Nicky Hudson, Financial Controller at Catalyst IT Solutions

BUSINESS SUPPORT Make It York provides support and advice, helping businesses in York to start up and grow. Over the past year over 380 businesses have been supported to access a wide range of services and over £500k of finance and funding has been secured.

CASE STUDY:

2016/17 HIGHLIGHTS

In 2016, York Science Park based Catalyst IT Solutions, contacted Make It York for information and guidance to support their rapid growth. Catalyst implement backoffice business technology solutions to an expansive customer base, from start-ups to FTSE 100 companies and across many different industries.

> Assisted 382 businesses across a range of sectors to access growth support and advice including support for over 80 start-ups

> Delivered 18 business masterclasses in partnership with local service providers, attended by over 400 delegates

> Handled 287 commercial premises enquiries, spanning a broad spread of sectors and worked with several key indigenous businesses to support longer term expansion plans at various sites across the city

> Delivered York’s Small Business Christmas Market, supporting 26 businesses from across York and North Yorkshire to showcase their products and promote independent traders

> Delivered York’s first Food and Drink Conference, hosted

by Chris Stott KPMG’s national sector lead for food and drink.

Speakers included the Food and Drink Federation, Harrogate Water Brands, Nestlé and Morrisons

> Hosted a special session with Andrew Percy MP, Northern Powerhouse Minister, who addressed an invited audience of 100 senior business and political leaders from across York and North Yorkshire

Following the initial contact, Make It York and Catalyst worked together to review Catalyst’s business plan and the potential for funding to support its aggressive growth strategy.

Following an extensive review Make It York supported Catalyst to access funding via the Government funded Start Up Loans initiative.

Get in touch: Andrew Sharp Head of Business andrew.sharp@makeityork.com

HOW CAN WE HELP? We offer businesses access to a wealth of information, advice and support, including: > Start up and growth

> Access to finance and funding

> Skills and training

> Property search

> International trade

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10 - makeityork.com/invest

�The materials provided by the Make It York inward investment team have been fantastic and really useful, they were comprehensive and successfully aided staff relocating to York.�

Jodie Williamson, Regional Administrator, NFU Mutual

INWARD INVESTMENT Make It York promotes York as a great place in which to invest and do business, providing high quality inward investment support for businesses looking to locate in the city.

CASE STUDY:

2016/17 HIGHLIGHTS

As part of recent restructuring, NFU Mutual has sought to substantially grow their office in York, recruiting from a pool of new and relocating staff. Working with NFU Mutual, Make It York developed a suite of comprehensive materials to provide local intelligence and insight covering areas such as housing, education, health and leisure to support their extensive recruitment process.

> Helped to facilitate several international visits from countries including USA, Canada, Russia, Chile, India and China, with specific focus on IT/ Digital and Biotechnology

> Launched a ’business ambassador’ scheme working with 20 senior business leaders from across the city to help them sell York to potential investors

> Produced a range of materials to promote York as a place to do business and inform inward investors

> Supported the formal visit from York’s official sister city Nanjing, building business-tobusiness relationships in China

This has resulted in the number of employees at NFU Mutual in York growing to more than 300 over the last 12 months.

> Worked closely with both LEPs to support their inward investment activity, including attendance at a number of key UK trade exhibitions

> Launched a new initiative to attract fresh, contemporary retailers to York

Get in touch: Andrew Sharp Head of Business andrew.sharp@makeityork.com

HOW CAN WE HELP? The inward investment team at Make It York offers a comprehensive service to investors from initial point of enquiry right through to soft landing and aftercare, including: > Market intelligence and insight

> Help to find and recruit talent

> Help to find the right land or property

> Local industry knowledge and expertise

> Support for setting up a business in the UK, including access to finance, local networks and intermediaries

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12 - cityofmediaarts.com

“Attending the UNESCO Data Cities exhibition is a fantastic opportunity for us and the support we have received has been invaluable in realising our plans. Exhibitors are at the forefront of media innovation in their respective cities and we are incredibly proud to be representing York at such a prestigious event�.

Chris Walker, Director, Bright White

UNESCO CITY OF MEDIA ARTS In December 2016, York celebrated its two year anniversary of being designated a UNESCO City of Media Arts. York is now connected to 116 leading creative cities around the world and Make It York is tasked with supporting the city to maximise this unique opportunity.

CASE STUDY:

2016/17 HIGHLIGHTS

Bright White is an award winning creative design consultancy based in York. Their mission is to engage the next generation with the riches of the past, to help them live and learn.

> Guild of Media Arts membership topped 200

> The first York Mediale announced for October 2018

> Tom Higham was appointed Creative Director of the York Mediale, York’s International Media Arts Festival

> New Cultural Education Partnership formed

By a process of recommendation from Science City York, in view of their perfect fit with the brief requirements, Bright White Ltd were chosen to represent York at the UNESCO Data Cities exhibition in Paris, 2017. The exhibition features work from all nine UNESCO Cities of Media Arts, bringing these creative pioneers together under one roof. The installation at the Centre des Arts runs until July when the UNESCO Creative Cities all meet up.

York’s work will sit alongside powerful works from all over the world including Japan, the USA, The Republic of Korea, Senegal, Austria, Israel, Lyon and the hosts, Enghien Les Bain near Paris. The exhibition has offered Bright White an opportunity to network with the other UNESCO Media Arts creative cities, sharing knowledge and best practice.

Early conversations with the other cities have already successfully planted the seeds for future collaboration.

FUTURE PRIORITIES > Creating a compelling programme for the York Mediale

> Embedding media arts into the local education agenda

> Preparing to bid for the 2020 UNESCO Creative Cities Network conference

> Pushing to embed the UNESCO status in the city through signage

> Encouraging as many York companies and people as possible to get involved with the Mediale

HOW YOU CAN GET INVOLVED: > Join the Guild at cityofmediaarts.com > Register your interest in being part of the York Mediale > Apply to join the Guild Court

Get in touch: Rachael Norton-Drew Creative and Cultural Development Manager rachael.norton-drew@makeityork.com makeityork.com - 13

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“It was such an honour for Accessible Arts’ & Media’s work championing inclusion and accessibility to be recognised.”

Rose Kent, Director, Accessible Arts and Media

YORK CULTURE AWARDS Home grown actor, Mark Addy, was the patron for the inaugural York Culture Awards. Sponsored by York-based Benenden and held at the Central Methodist Church, this event has been set up to celebrate and showcase excellence in the arts and cultural sector. The 2017 awards will take place on 23 November at York Minster.

CASE STUDY:

2016 YORK CULTURE AWARDS WINNERS

The very first York Culture Awards recognised outstanding innovation, creativity and contribution to culture from a voluntary sector organisation in the city. The judges praised Accessible Arts & Media for promoting cultural equality and diversity; and Rose Kent, its founder and Creative Director, was honoured with the Cultural Champion award.

Cultural Partnership Sponsor: Yorkshire Ventures Winner: Vespertine

Community Project or Event Sponsor: Native Architects Winner: New Visuality

Production Sponsor: First York Winner: York Mystery Plays

Visual Artist Sponsor: Rushbond plc Winner: Emily Harvey

Cultural Event or Festival Sponsor: Leeds Bradford Airport & British Airways Winner: York Theatre Royal

Performing Artist/s Sponsor: Explore York Libraries & Archives Winner: Mad Alice

Cultural Education Sponsor: Ice Cubed Capital Winner: Fulford School

Film Sponsor: University of York Winner: Catherine Mason

Writer Sponsor: York St John University Winner: Carole Bromley

Cultural Champion Sponsor: Benenden Rose Kent

Over the past 35 years, AAM has built programmes around supporting people with disabilities through being more visible and active within their local community. The additional profile as a result of the awards helped them to reach out to a wider audience with this positive message about inclusion and diversity. AAM was thrilled to be recognised for the important part they play in York’s vibrant cultural scene and it was also an incredible experience for the participants to be able to showcase their skills and creativity at the ceremony.

Cultural Equality and Diversity Sponsor: Joseph Rowntree Foundation Winner: Accessible Arts & Media

HOW TO GET INVOLVED? Get in touch: Susanna Cooper Events Manager susanna.cooper@makeityork.com

Enter the York Culture Awards at yorkcultureawards.com.

Deadline for entries: 29 September 2017 Become a sponsor, email faye.rhodes@makeityork.com

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16 - visityork4meetings.com

”I was incredibly impressed by the service offered by VisitYork4Meetings. The initial call was promptly followed up offering many great venue options. They couldn’t have been any more thorough or efficient.”

David Brearey, Thea Pharmaceuticals Ltd

VISITYORK4MEETINGS VisitYork4Meetings generates over £600,000 worth of direct conference and events business for the city. In 2016, 869,000 conference and meeting delegates spent an estimated £137 million in York. Make It York has a team of three dedicated to increasing revenue into the city’s conference and events venues and profiling York and its surroundings as a world class destination.

CASE STUDY:

2016/17 HIGHLIGHTS

Thea Pharmaceuticals Limited is an innovative company solely dedicated to developing high-quality products that support ophthalmic care and eye health across the UK and Ireland.

> VisitYork4Meetings Twitter channel @VisitYork_4M was launched and web traffic to visityork4meetings.com achieved 54% growth year on year

> Working with VisitBritain, the launch of Incentive England was supported, to promote York in this high end corporate market

Client requirements: Keele based Thea was looking for a centrally located destination for delegates travelling from across the UK. The client requested a venue unique to York with catering featuring Yorkshire produce which was of an exceptional standard. The majority of delegates travelled by train and the client wanted to organise their own accommodation.

> Liberal Democrats Spring Conference booked for the third time in 2017 - 1,400 delegates

> VisitYork4Meetings generated over £2 million of conference and event enquiries

> Attended three major national business tourism trade shows, generating more than 250 new leads and 10 enquiries, including a conference for 1,000 delegates worth over £155,000

> An eye-catching short film was launched, showcasing the city for business events

The client was matched with Bettys Belmont Suite and offered city centre accommodation options to suit the delegates’ budget.

HOW CAN WE HELP? Looking to profile your hotel or venue to conference organisers?

Get in touch: Laura Freer Business Tourism Marketing Manager laura.freer@makeityork.com

> We can supply delegate literature and information

> We can assist with expert local knowledge

> We can help conference organisers with rate negotiation and venue booking

> We can offer social and partner programme planning

> We can produce bid documents and support with bids

> We can help with event management

> We can provide an accommodation booking service for delegates

> We can offer conference organisers a free venue finding service

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18 - visityork.org/members

�Visit York is a wonderful network of support and opportunity. Our membership has given us a lot of invaluable information about local attractions, businesses and services we would otherwise have missed.�

James Stewart, Venue Manager Can You Escape?

VISIT YORK MEMBERSHIP Visit York is a part of Make It York and is the leisure tourism brand. The aims are to market York as a must-see world-class destination to the leisure visitor, to ensure investment in tourism and to support local businesses. With over 800 members, this private sector support is invaluable to the company, enabling year-round marketing campaigns and partnership work across the city and beyond.

CASE STUDY:

2016/17 HIGHLIGHTS

Can you Escape? is an award-winning escape game company, started in Edinburgh in 2014 by Alastair Watson and Lauren Plßss. Over the last 18 months or so, the company has grown and opened an additional escape game venue in York in May last year. When they opened here they didn’t know the city well and wanted to network with businesses from across York and to get the word out quickly to potential customers.

> 20 training and networking events were held

> 167 new members joined

> The Tourism Conference for Visit York members was attended by 300 delegates

> New member benefits were added including an exclusive insurance offer

After joining Visit York, the company attended tourism networking events, racked leaflets in the Visitor Centre and their arrival was broadcast to thousands through the Visit York social media channels. Membership of Visit York has enabled the company to hold events for local accommodation owners to experience what they offer and get the word out to their patrons about Escape games. Offering promotions as part of the York Pass, as well as being included in other publications has also helped to boost bookings.

MAKING THE MOST OF YOUR MEMBERSHIP > Display your Visit York member logo and plaque online and at your business

> Sign up to your free monthly Visit York travel industry eNewsletter

> Enter for the Visit York Tourism Awards at visityork.org/awards

> Use your Visit York Member Perks Card and free York Passes

> Download free images at visityorkimages.co.uk

> Follow us on Twitter @VisitYorkBiz and @visityork

> Send us your news to be included in our consumer eNewsletters sophie.packman@makeityork.com

> Take part in the free networking events

KEEN TO JOIN OR MAKE MORE OF YOUR MEMBERSHIP? Get in touch: PJ Edgar Membership Executive pj.edgar@makeityork.com

The new 2017 rate card and full list of benefits and marketing opportunities is available now at visityork.org/members

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20 - visityork.org

�This project has enabled York Minster to reinterpret its heritage in a completely new way for a younger audience. It has been brilliant to be a part of this ground breaking new initiative.�

Stacey Healey, Marketing Manager, York Minster

VISIT YORK The Visit York marketing team promotes the city in the UK and overseas, online and in print and at travel trade shows throughout the year. The main campaign of the year, ’York- the original city adventure’, was shortlisted for two prestigious industry awards; the Tourism Marketing Awards and the Chartered Institute of Marketing Awards.

CASE STUDY:

2016/17 HIGHLIGHTS

Discover England Fund (DEF)

> 1.3 million guides were produced, packed full of new imagery and editorial

> Digital display adverts generated 4.2 million impressions

> 570,000 copies of a York supplement were inserted in the Sunday Times generating over 9,000 competition entries

> The new marketing campaign went live at visityork.org/adventure and the new York video generated over 300,000 views

> A new Student Guide - the York 100 Challenge - was launched together with a new App, offering 100 things to see and do in York whilst studying here

> A new mobile site saw traffic grow by 90% and social media following @visityork grew to over 40,000 (across Facebook, Instagram, Twitter and Pinterest)

Working in partnership with England’s Heritage Cities, Visit York successfully bid for Year 1 DEF funding. Using new technology to bring heritage to life, this project will develop new content to increase the appeal of England’s heritage with the under 35s in the United States. Working with York Minster, a brand new App has been created, making the most of many untold and hidden stories to bring this world famous York attraction to life using augmented reality and video footage.

Get in touch: Sally Greenaway Head of Visit York sally.greenaway@makeityork.com

> 425,000 visitors were welcomed in ten different languages at the award-winning Visitor Centre

HOW CAN WE HELP? > We can promote your business online at visityork.org

> We can help with research, email zoe.rawson@makeityork.com

> We can rack your leaflets in the Visitor Centre

> We can include your content in our press packs for the media

> We can promote your events and special offers through our digital marketing activity including eNewsletters and social media

> We can follow your business from @visityork and @visityorkbiz on Twitter

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�Increasing our profile through travel blogs, social media and YouTube is a great way to reach more customers and we were delighted with our content on travellinghistory.com.�

Stuart Oxtoby, Mount Royale Hotel

PUBLIC RELATIONS The communications team creates stand-out content for York in local, regional, national and international print, broadcast and online media outlets. Coverage is maximised by offering a fast, responsive service to all media enquiries and opportunities.

CASE STUDY:

2016/17 HIGHLIGHTS

Mount Royale Hotel regularly hosts visiting travel media in York and works with the communications team to enhance their media profile. In 2016 we introduced Yorkie - ’the Travelogue Dog’, who, through a series of short films, took viewers with him on a series of canine adventures around York and North Yorkshire. The film crew and Yorkie stayed at the Mount Royale and as a result the hotel featured in the Yorkie film, which generated over 12,000 views on YouTube.

> 100 travel writers and journalists were assisted and hosted

> A dedicated PR campaign for illuminating York was organised

> BBC 6 Music broadcast live from York’s St Nicholas Fair at Christmas

> CCTV China, China’s only national channel, filmed a full one hour Travel Show

> New online content was featured on TravMedia - the world’s largest community of online travel writers

> A new Travel Blogger campaign was launched, reaching over 1 billion social media followers

By working in partnership with Virgin Trains East Coast, twelve quality travel bloggers were hosted, who not only ran pre and post stories on their blogs but also reached over a billion readers through their social media outputs. Many of York’s attractions and other supporting hotels were also featured in the campaign.

HOW CAN WE HELP? > We can include your news in our quarterly media bulletins

> We can offer advice and tips for your own PR

> We can highlight your business in media itineraries and press packs

> We can book visiting travel writers into your hotel or guest house

> We can send you the monthly travel industry eNewsletter sign up at visityork.org/members

> We can share your news via our social media channels

Get in touch: Kay Hyde Head of PR and Corporate Communications kay.hyde@makeityork.com

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24 - shamblesmarket.com

�The York Christmas Market was an unqualified success for us. The organisation was superb and the footfall unprecedented. It has had a hugely positive impact upon our local, artisan business.�

Rob & Lynn Clayton, Owners, Blueberry Hill Preserves, Bardsey

SHAMBLES MARKET, CITY CENTRE & EVENTS The city centre team manages the the daily Shambles Market as well as the new Shambles Food Court. The team also delivers the successful St Nicholas Christmas Fair, bringing in an additional one million visitors to the city. The team also work with partners to help organise space for the York Food Festival, York Chocolate Festival, York Viking Festival and the Great Yorkshire Fringe, as well as other activities.

CASE STUDY:

2016/17 HIGHLIGHTS

Blueberry Hill Preserves is a Yorkshire Company which had already traded on the York Christmas Market in 2015. Whilst they traded well, the owners wanted to achieve even better sales in 2016. Working with the Make It York city centre team, they decided to slightly amend their product and they also invested in a more prominent pitch. This turned out to be a great success and changed their whole business year from ’average’ to ’exceptional’.

> In 2016 a bigger and better space for Shambles Food Court was created, including top quality street food, freshly prepared by qualified chefs

> York St Nicholas Christmas Fair attracted visitors in greater numbers over a longer period and for the first time the Fair was integrated with Shambles Market

> Attractive new signage was added, signposting the market from every gateway

> The popular Farmer’s Market was re-introduced on the first Friday of every month on St Sampson’s Square

Get in touch: Chris Price City Centre and Markets Manager chris.price@makeityork.com

HOW CAN WE HELP?

> ’Street Feast’ was introduced into Shambles Market: a series of local food, good music and tasty ale evenings, all held under the market canopies, for an alfresco family experience

> We can offer support to start your new business within the market

> We can help find the right location for film production companies

> We can help events organisers, whether that be locating space in the city centre, on the Knavesmire or at Rowntree’s Park or offering general advice

> We can help find the right space to advertise your business in open areas such as Parliament Street and St Sampson’s Square.

> We can book you a stall at the York St Nicholas Christmas Fair

> We can welcome new quality food traders

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26 - theyorkbid.com

”The Street Rangers have been a tremendous help deterring and reporting anti-social activity, resulting in a safer environment for visitors and colleagues. We couldn’t have resolved our concerns without their support.”

Dave al Bahrani-Peacock, York Theatre Royal, Building & Events Technician

Make It York works closely with the Business Improvement District and BID Executive Director, Andrew Lowson, to deliver ongoing enhancements to our city centre. Both organisations work alongside each other and collaborate on projects that benefit York and its businesses.

The York Business Improvement District (BID) is a business-led partnership that delivers programmes and services aimed at improving York City Centre’s local economy and environment. BID programmes and services fulfil one or several of the four agreed initiatives: 1. Appearance and environment

1. APPEARANCE AND ENVIRONMENT The BID street cleansing programme delivers enhanced cleaning services to the city centre, including steam-cleaning and power-washing, graffiti, flytipping and gum removal from pavements and a rapid response service available to all BID businesses. In 2017: The street cleansing programme will scale up operations throughout the BID area. The BID will also survey and improve current wayfinding and signage and city centre street furniture that require maintenance.

2. SAFETY AND SECURITY The BID Street Rangers provide a welcoming presence throughout the city centre assisting visitors, engaging with businesses and deterring anti-social behaviour. They also work with local partners and police providing support to address issues such as homelessness and begging. In 2017: The Street Rangers will continue their work with local organisations and agencies to deliver services that contribute to the vision of safety and security in York.

This will also include concerns surrounding race days and river safety.

2. Safety and security 3. Events and festivals

3. EVENTS AND FESTIVALS 4. Business support These were developed after thorough consultations with businesses conducted prior to the BID’s 2015 ballot. Programmes and services are financed and supported by a fund raised through a 1% levy on the rateable value of £12,500 and above from the businesses within the designated BID area.

The BID sponsored the unprecedented winter lights on the city wall bars and supported several city-wide events aimed at increasing footfall to the city centre. Such events included York Ice Trail, Residents Festival and Fashion City York’s ’Six Days of Style’: Following this past season’s success, the winter lights will return to the city centre next year with additional features that will further highlight York’s historic cityscape and serve as a must-see attraction during the winter months.

4. BUSINESS SUPPORT The investment from the BID addresses the identified initiatives and raises the standards in the city centre to draw in visitors, families, professionals and investors to York.

The BID supports projects such as Indie York and those delivered by BID area street trading associations that invest in the development and promotion of York’s local business communities. In 2017: The BID will explore efficient city centre car-parking options, cost-saving service packages and strategies to market York locally as a retail and leisure experience.

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28 - spacehive.com/movement/york

YORK HIVE £59,000 RAISED SO FAR… Make It York launched York’s crowdfunding platform in March 2016 at the city’s historic Bedern Hall.

This new initiative is a part of Spacehive, a national crowdfunding platform with a mission to make it as easy as possible for as many people as possible to bring their civic environment to life. The York Hive enables local people to see York Projects online and pledge as little as £2 to make a project possible.

CASE STUDY: York Arts Barge is just one of a number of local projects that have successfully achieved their crowdfunding goals since the launch of the York Hive. The project consists of a community collective of performers and arts enthusiasts who want to create a unique venue for the arts in York - The Arts Barge. Significant works were needed to help restore the barge and after working closely with the team at Make It York to set a realistic crowdfunding goal, the project met its target and then successfully applied for planning permission.

This success story means York is now one step closer to having a floating arts space which can be enjoyed by the whole community.

GOT A BRILLIANT IDEA FOR YORK? NEED SOME FUNDING OR SUPPORT? The York Hive is a fantastic way of creating an inspirational project which the whole city can help fund and then benefit from.

Get in touch: Jayne Gledhill jayne.gledhill@makeityork.com

“Being part of the York Hive has been a fantastic boost for the Arts Barge project. We are absolutely delighted to have achieved planning permission, allowing us to go ahead and turn our vision of a floating arts venue for York and its community, into a reality.”

Marcia Mackey, York Arts Barge

“The Micklegate Soap Box Challenge was enjoyed by thousands of local people as well as visitors. Our aim was to highlight this beautiful street and it’s great to now see some wonderful new businesses have located there. We’re definitely now seeing a renaissance for Micklegate.”

Cllr Johnny Hayes

“We were able to 'Light up Acomb' following the success from being part of Spacehive. A great incentive bringing community and businesses together. It's hard work but worth the effort!”

Cllr Susan Hunter

“The Rigg Monument was raised by public subscription in 1830 by all those affected by this family drowning tragedy. Almost two centuries later the monument had fallen into disrepair. For the second time it caught the public imagination and we were delighted to be the first successful York Hive project to reach its funding target so we could restore the monument by public subscription.”

David Fraser, Chief Executive, York Civic Trust

“We would not have considered crowdfunding without being supported by the York Hive initiative. It was a big learning curve for us but we were delighted to reach our target and last year double the harvest of fruit that would otherwise go to waste.”

Ruth Jennaway, Chair, Edible York

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MAKE IT YORK STRATEGIC PRIORITIES 2017 AND BEYOND

2017/18 - WHAT WILL MAKE IT YORK DO? > Deliver a new quarterly business ‘health-check’ report > Run quarterly business talks with nationally important speakers

Inward Investment: Maximise support for York’s key development projects eg York Central

Science City York: Put a renewed focus on business support in the creative, digital/IT and bioscience sectors

Business Support: Maximise support for other high growth sectors (eg rail)

Leisure Tourism: Maximise tourism growth through exceptional marketing

Business Tourism: Continue to focus on York’s core industry sectors

Shambles Market: Create a return on the investment made in 2016/17

Events and Festivals: Introduce a new events framework/strategy for the city

Cultural Development: Build a new cultural strategy through the cultural leaders group

Student City: Work with the universities and colleges to assist student recruitment and enhance the student experience in York

UNESCO: Focus on making the 2018 York Mediale as impressive and as international as possible

> Relaunch the Visit York website, making it ‘best in class’ > Co-ordinate a city-wide approach to social media > Celebrate the 250 year anniversary of the York Florists society > Plan and prepare for the York Mediale in October 2018 > Introduce a new events strategy/ framework for the city > Deliver the SIAFS project, assisting 220 agri-food businesses > Through the Cultural Leaders Group, develop a new cultural strategy for York > Increase the number of York business ambassadors to 50 > Focus on building and growing the core Shambles Market > Assist the key city development projects eg York Central …and deliver exceptional marketing, promoting York as a brilliant place to live, visit, study, work and do business.

UPCOMING EVENTS Visit York Tourism Awards 22 June - National Railway Museum York Food and Drink Conference 14 September - Principal York York Culture Awards 23 November - York Minster

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BOARD OF DIRECTORS Jane Lady Gibson Chair Make It York

Steve Brown Managing Director Make It York

Professor Chris Bailey Cultural Policy Consultant

Councillor David Carr City of York Council Leader

Peter Clinker Head of Property & Facilities Management NestlĂŠ UK

Joan Concannon Head of External Relations University of York

Mark Fordyce Managing Director York Data Services

Sally Joynson Chief Executive Screen Yorkshire

Paul Kirkman Director National Railway Museum

Professor Karen Stanton Vice Chancellor York St John University

Lyndsey Swift Head of England Action Plan VisitEngland

James Farrar Chief Operating Officer York, North Yorkshire & East Riding LEP

BOARD ADVISORS

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MANAGEMENT TEAM

Sally Greenaway Head of Visit York

Heather Niven Head of Science CIty York

Chris Price City Centre and Markets Manager

Andrew Sharp Head of Business

Michelle Brown Marketing Manager

Rebecca Francis Commercial Manager

Kay Hyde Head of PR and Corporate Communications

Suzy Johnson Visitor Centre Manager

Laura Freer Business Tourism Marketing Manager

Simon Middleton Business Growth Manager

Faye Rhodes Partnerships Manager

Charles Storr Business Growth Manager

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GRATEFUL THANKS TO ALL OUR SPONSORS AND PARTNERS

Many thanks to all the sponsors and partners for their generous support.

Businesses from across the private and public sector have worked with Make It York to add value and enhance York’s product offer. Over £200,000 of sponsorship was generated in our second year, enabling a range of new initiatives and events, enjoyed by thousands of residents, visitors, businesses and students alike and benefitting the city’s economy.

VENTUREFEST YORKSHIRE Headline sponsor: Innovate UK / KTN: National Sponsors Other sponsors: Hiscox, The University of York, Barclays, TalkTalk Business, How’s Business, ICE3 Capital, Saville Audio Visual, The European Union Regional Development Fund, Leeds City Region LEP, Sky, Santander.

YORK CULTURE AWARDS 2016

VISIT YORK TOURISM CONFERENCE 2017

Headline sponsor: Benenden Award category sponsors: Native Architects, Rushbond, Joseph Rowntree Foundation, York St John University, University of York, Explore Library, Ice Cubed Consulting Ltd, Leeds Bradford Airport, Yorkshire Ventures Real Estate, R&B Group, First Group York.

Headline sponsor: Hainan Airlines, Little Hotelier Exhibitors: HR Dept, KASHING!, Streamline Taxis, Yorkshire Day Tours, Torque Law, Three Sixty, Aardvark Language Services LTD, Synergy Commercial Finance, Booker York, Saville Audio Visual, Webmart UK.

YORK ICE TRAIL 2016 Headline sponsor: TalkTalk Ultra Fibre Optic Other sponsors: First York, The Principal York, The Grand Hotel & Spa, York Explore, Benenden, York Theatre Royal, Judges’ Lodging, York Minster, Swarovski, The Chocolate Works By David Wilson Homes, The Botanist, Kennedy’s, Turtle Bay, Lucia Wine Bar, Azendi, Bradley’s Jewellers, Monkbar Hotel, Cottages.com, Premier Inn, The Ice Factor, The York Bid, Hunters, Shambles Market, Stormfront, Coppergate Centre, Fenwick, Dog & Bone Vintage, York Civic Trust, York Conservation Trust

YORK FOOD AND DRINK CONFERENCE 2016 Headline sponsor: E.ON, Harrowells Solicitors and Three Sixty Other sponsors: SGS, HR Dept. Vale of York, Global Payments, Gideon Innovations, Colour Heroes, Stockbridge Technology Centre.

VISIT YORK TOURISM AWARDS 2016 Headline sponsor: Veeno The Italian Wine Café Award category sponsors: Little Hotelier, Booker York, Lloyds Bank, Saville Audio Visual, P&O Ferries, Streamline Taxis, HIT Training, Webmart, Morrell Middleton Accountants, Be Independent, Fulprint, FR Fowler & Son, York North Yorkshire East Riding Enterprise Partnership, York Data Services

ILLUMINATING YORK 2016 Key Funder: Arts Council England Partners: York St John University, National Railway Museum, Lumenpulse, Principal York and Society of Light and Lighting

YORK RESIDENTS FESTIVAL 2017 Headline sponsor: First York Other sponsors: The York BID

New sponsorship and partnership opportunities coming up... > Visit York Tourism Awards 22 June 2017 > York Food and Drink Conference 14 September 2017 > York Culture Awards 23 November 2017 > York Ice Trail - December 2017 > Visit York Tourism Conference 24 January 2018 > York Mediale - Autumn 2018

YORK LITERATURE FESTIVAL 2017 Headline sponsor: Baillie Gifford makeityork.com - 35

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“We were thrilled to be

“Hainan Airlines was

part of such a wonderful

pleased to be part of

event. The Ice Trail was

the Visit York Tourism

a fantastic opportunity

Conference as the main

for members of our Ultra

sponsor. Taking part

Fibre Optic Broadband

strengthens our ties with

team to meet with the

York and its supporting

local community.”

businesses in the region.”

Richard Sinclair, MBE General Manager, TalkTalk

Diogo Castanheira Account Manager, Hainan Airlines

“As part of

“We were delighted to support York’s

our long-term

very first Food and Drink conference.

support of UK

It was fantastic to be involved with

literary festivals,

this inspiring event. ”

Baillie Gifford is delighted

Peter Mills Marketing Manager, Harrowells Solicitors

to continue building on our relationship with the team at York Literature Festival.”

Michelle McLeod Events Manager, Baillie Gifford

“We were proud to be supporting York Resident’s Festival again and to share the fantastic job opportunities currently on offer with us”.

Marc Bichtemann Managing Director, First York

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“We at Little Hotelier are excited

“EON is proud

to continue working with York,

to be supporting

home to multiple Little Hotelier

the York Food

customers who work hard to provide

and Drink

the local, personalised and cultural

Conference. We’re

experiences that visitors to the city

excited to help

have come to love.”

manufacturers

Michael Edinger Business Development Manager Little Hotelier

use their energy more efficiently, and make their businesses more profitable in new and unexpected

For sponsorship opportunities contact:

ways.”

Faye Rhodes Partnerships Manager faye.rhodes@makeityork.com

Dean Marsh Key Account Manager E.ON

“Benenden has been based in York for just over a quarter of a century, so we know just how vital the cultural sector is to the local economy we are a part of. Our city’s culture plays an important part in bringing together communities, which is an ethos we have much in common with.”

Paul Keenan Group Head of Communications, Benenden

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“York’s Destination Management Organisation has made good progress in its two years of operation and its joined up approach to marketing York means we’re achieving the very best return on investment.

From promoting the city to new investors, to international tourism campaigns, to improving the city environment by working closely with the York BID, a great deal has been achieved in a relatively short space of time. York is leading the way in city marketing and we now have a sustainable model for the marketing and development of York as a brilliant place to live, visit, study, work and do business.”

Councillor David Carr, Leader, City of York Council

GRATEFUL THANKS TO ALL SPONSORS OF THE ANNUAL MAKE IT YORK STAKEHOLDER MEETING

HEADLINE SPONSOR

SPONSORS AND EXHIBITORS

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Ways to stay in touch:

Visit us online at makeityork.com Follow us on Twitter @makeityork Email us at info@makeityork.com Visit us at 1 Museum St, York YO1 7DT

PUBLISHED BY

Make It York is the city’s Destination Management Organisation. Our purpose is to develop and promote the city and its surroundings - nationally and internationally as a vibrant and attractive place to live, visit, study, work and do business.