Career and Professional Development Toolkit

Career Prep

TOOLKIT

INTRODUCTION & CAREER SERVICES OVERVIEW This toolkit was created to support students as they prepare for the next steps in their academic and professional journeys. Many students begin exploring career options with excitement, but also with questions about how to present themselves with confidence. We designed this resource to give you clear guidance, practical tools, and examples that make the process easier to understand and less overwhelming.

Inside these pages you will find information that helps you build strong application materials and prepare yourself to become a polished professional. Each section is meant to guide you through a different part of the career development process, from writing a resume to preparing for interviews and networking opportunities.

The Career and Professional Development team at Batten University created this toolkit because we believe every student deserves access to the knowledge and support that leads to opportunities. Whether you are applying for an internship, a part time job, full time job, or a graduate program, this resource is here to help you take your next step with clarity and confidence.

We are here to support you as you explore your interests, discover your strengths, and prepare for the future you want to build.

CAREER SERVICES AT BATTEN UNIVERSITY The Career & Professional Development team is here to support you from your first year through graduation and beyond.

H.C. Hofheimer II Library

careerdevelopment@batten.edu

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HOW TO CONNECT:

• Resume and cover letter reviews • Career coaching appointments • Internship and job search support • Mock interviews • Graduate school preparation • Career fairs and employer events • Handshake access and training • Workshops and classroom presentations • Professional Development Academy • Community Career Works

OUR SERVICES

TABLE OF CONTENTS Clarify Your Direction

Clarify Your Direction

Career Readiness Competencies.............................................................. 4

Prepare Your Materials

1

Resume Checklist.......................................................................................... 5

Job Search Strategy Roadmap.................................................................... 7 Example of Resume...................................................................................... 8 Resume Action Verbs................................................................................... 9

Prepare Your Materials

Translating Duties to Skills........................................................................ 11 Sample Professional Summary Statements........................................... 12 Cover Letter Guide.................................................................................. 13

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Student Cover Letter Sample............................................................... 13 Search Strategically

Career Event Success Checklist..................................................... 15

Search Strategically

30-Second Commercial................................................................ 17 Network Intentionally/Apply Thoughtfully

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LinkedIn Profile & Networking Guide................................. 20

Network Intentionally/ Apply Thoughtfully

Portfolio & Work Samples................................................. 20 Follow Up

Professional Etiquette & Communication.............. 21

4

Prepare for Interviews

Sample Interview Questions........................... 24

Follow Up

Graduate School Preparation...................... 27

5 Prepare for Interviews

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CAREER READINESS COMPETENCIES Employers across industries look for eight core competencies developed by the National Association of Colleges and Employers (NACE). These skills help you succeed in any workplace.

THE 8 COMPETENCIES: CAREER & SELF‑DEVELOPMENT

COMMUNICATION

CRITICAL THINKING

Sharing ideas clearly in writing, speaking, and digital formats.

Analyzing information and making informed decisions.

LEADERSHIP

PROFESSIONALISM

TEAMWORK

TECHNOLOGY

Motivating others, taking responsibility, and guiding teams.

Managing time, meeting expectations, and acting ethically.

Collaborating, resolving conflict, and contributing to group goals.

Using digital tools effectively and adapting to new systems.

Taking initiative, seeking feedback, and growing professionally

EQUITY & INCLUSION gaging respectfully with people of diverse backgrounds.

These competencies can be woven into your resume, LinkedIn profile, interviews, and your 30‑second introduction.

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RESUME CHECKLIST OVERALL:

WORK EXPERIENCE/EMPLOYMENT HISTORY:

❑ Is your full name at the top of your resume in a larger and bolder font than the rest of the text?

❑ Have you considered a Related Experience section for positions applicable to the one you are applying for?

❑ Is your address, phone number, and email address current and correct?

❑ Have you listed job positions in order of relevance to the employer?

❑ Is your email address professional and is it one you check frequently?

❑ Did you list your position title, employer, city and state, dates of employment?

❑ Is your resume well laid out (i.e. not too many while spaces, but not too crowded either) with at ¾” margins on all four sides?

❑ Did you use bullets to make important points and did you begin each phrase with a powerful action verb describing your accomplishments?

❑ Have you used a consistent and conservative font throughout your resume?

EDUCATION: ❑ Have you placed your Education at the top of your resume under the Objective if you are a recent graduate? ❑ Did you include your degree including major, your college or university, the city and state of the university or college, and the month/year of your degree completion? ❑ Have you listed your GPA if 3.0 or above? ❑ Have you listed academic honors-Dean’s List, Scholarships, etc.?

❑ Have your included only skills important or relevant to the type of position you seek? ❑ Could an employer quickly scan your resume and find a number of key words and action verbs to easily grasp a picture of you as a worthy employee?

SKILLS: ❑ Have you considered including computer or language skill section if applicable to the position? ❑ Have you included any certifications that are applicable to the position?

❑ Have you listed relevant/related classes and/or computer skills? ❑ Have you included work on class projects, study abroad, etc.?

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HONORS/AWARDS/ACTIVITIES/ VOLUNTEERISM: ❑ Have you included those that demonstrate important abilities or characteristics in the workforce? ❑ Did you remember to prioritize (by dates or by relevance)? ❑ Have you included leadership positions? ❑ Have your included work on club projects and expressed your participation as you would a job?

IS YOUR RESUME? ❑ Free of typos, spelling, and grammatical errors? ❑ Organized and prioritized to demonstrate the skills employers need? ❑ Full of appropriate action verbs and work specific nouns? ❑ Easy for an employer to visually and electronically scan (no major underlining, no odd symbols)?

DOES YOUR RESUME? ❑ Match the specific qualifications stated by the employers in the job description? ❑ Focus on achievements, particularly on these directly related to job specific skills and qualifications? ❑ Emphasize your education, internships, relevant work experience, course projects, community service, leaderships activities, professional affiliations, and/or technical skills? ❑ Use bold and all capital letters appropriately to emphasize your name, headings, job titles, and contact information? ❑ Have personal pronouns or “I” statements? (i.e. “I assisted…”, “I developed”) If so, remove them. ❑ Make you proud to show your resume to everyone?

NEXT STEPS: ❑ Have CDS staff review your resume. ❑ Print clean/clear copy on Professional resume paper. ❑ Include references on a separate piece of paper, using the same heading found on your resume. ❑ Upload your resume to Handshake

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JOB SEARCH STRATEGY ROADMAP HIRED! A SUCCESSFUL JOB SEARCH IS A PROCESS; NOT A SINGLE STEP. USE THIS ROADMAP TO STAY ORGANIZED AND CONFIDENT.

Prepare for Interviews: Review common questions and practice your responses.

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Apply Thoughtfully: Tailor each application to the job description.

Search Strategically: Use Handshake, LinkedIn, Indeed, and employer websites. Set alerts.

2 Clarify Your Direction: Identify roles that match your interests, strengths, and major.

Follow Up: Send thank‑you notes and track your applications.

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Network Intentionally: Connect with alumni, attend career fairs, and reach out to employers.

Prepare Your Materials: Resume, cover letter, LinkedIn profile, and references.

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EXAMPLE OF RESUME City, State Phone Number

First Name Last Name

Email Address LinkedIn Customized URL or Online Portfolio URL

PROFESSIONAL SUMMARY A brief list or a few sentences at the top of your resume that highlight your qualifications for a job.

It showcases your most important credentials EDUCATION Batten University, Virginia Beach, VA Bachelor or Master of Degree Obtained Major or Concentration: List here GPA: Only if above 3.0 Month & Year of Expected Graduation Dean’s List: List semesters or range of semesters Relevant Courses: List 4-6 classes relating to career goals/that help you stand out from other applicants Community College Name or University, City, State Associate of Degree Obtained Month & Year of Graduation Minor: List here GPA: Only if above 3.0 Relevant Courses: List 4-6 classes relating to career goals/that help you stand out from other applicants RELATED EXPERIENCE Name of organization, City and State Your Job Title Month Year – Month Year or Present • Begin each bullet point with a present-tense action verb – if it happened in the past, use past tense verbs • Use formula ACTION VERB + TASK + RESULT; Include 3-5 bullet points for each experience • Answer the questions, “What did I accomplish?,” “How did I do this?”, “Why is this important?” • Do not use “responsible for” or “duties included”; Quantify and qualify when possible • NO FIRST PERSON (I, Me, or My) and avoid repeating same action verbs and fragments • Use verbs similar to those found in the job posting or a description of what kind of work ADDITIONAL EXPERIENCE Name of organization; City and State; Your Job Title Month Year – Month Year or Present • Should be formatted similar to other experience sections but, does not require bullet points • Other headings can include military service, volunteer/community service, academic projects, research experience LEADERSHIP Name of Organization Title of Affiliation/Event Month Year – Month Year or Present • Include involvement such as student organizations, sororities/fraternities, sports activities • List office positions held and committee involvement SKILLS Computer skills, technical skills beyond MS Office, certifications, databases Language skills (fluent, bilingual, conversational)

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*These are just suggestions – remember that your resume highlights your unique strength

RESUME ACTION VERBS Below is a comprehensive list of action verbs designed to help you describe your educational and employment experiences. Spend a few minutes to identify those words that best match your background.

Matching your skills to what the employer is looking for is the best way to catch their attention.

COMMUNICATION/INTERPERSONAL SKILLS addressed advertised arbitrated arranged articulated authored clarified collaborated communicated composed condensed conferred

consulted contracted conveyed convinced corresponded created debated defined developed directed discussed dispatched

CREATIVE SKILLS abstracted acted adapted began combined composed conceptualized condensed

created customized designed developed devised directed discriminated displayed

distinguished drafted edited elicited enlisted explained expressed formulated furnished helped identified incorporated

influenced interacted interpreted interviewed involved joined judged led lectured listened manipulated marketed

mediated moderated motivated merged negotiated observed obtained outlined participated persuaded presented promoted

proposed publicized read reasoned reconciled recruited referred reinforced reported resolved responded sold

solicited specified spoke suggested summarized synthesized translated traveled wrote

drew entertained established explored fashioned formulated founded generated

illustrated imagined imported initiated innovated instituted integrated introduced

invented launched memorized modeled modified originated painted perceived

performed photographed planned published revised revitalized shaped shared

set solidified solved synthesized visualized wrote

developed handled directed headed doubled hired eliminated hosted emphasized implemented enforced improved

enhanced incorporated established increased initiated inspected instituted led managed merged moderated motivated

navigated organized originated overhauled oversaw performed planned presided prioritized produced quadrupled recommended

recovered recruited reorganized replaced restored restructured reviewed salvaged saved scheduled secured selected

streamlined strengthened supervised terminated tripled troubleshot

drove fed handled

lifted moved operated

performed set-up pulled

punched retooled shipped

skilled tended worked

MANAGEMENT/LEADERSHIP SKILLS accentuated administered advanced analyzed appointed approved assigned attained chaired considered consolidated contained

contracted controlled converted evaluated coordinated executed cut expanded decided fine-tuned delegated generated

MANUAL SKILLS assembled bound bent

built controlled drilled

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DATA/FINANCIAL SKILLS programmed solved administered balanced detailed maintained

accuracy adjusted budgeted determined managed projected

HELPING SKILLS

adapted attended developed sensitivity furthered motivated safeguarded adjusted

cared diagnosed guided perceived serviced advised clarified directed

trimmed allocated calculated developed marketed qualified

yielded analyzed computed estimated measured reconciled

appraised conserved extracted netted reduced assessed

corrected forecasted planned researched audited decreased

increased speed prepared retrieved

helped prevented simplified advocated coached educated integrated provided

spoke aided collaborated encouraged insured referred supplied answered

contributed ensured intervened rehabilitated supported arranged cooperated expedited

led related used teamwork assessed counseled facilitated listened rendered

represented volunteered assisted demonstrated familiarized mentored resolved

arranged configured followed through obtained reserved submitted catalogued corrected generated

operated responded supplied charted corresponded implemented ordered retained systematized

classified dispatched incorporated organized retrieved tabulated coded distributed inspected

prepared recorded updated collated diversified judged processed reviewed validated

collected enforced logged provided routed verified

investigated researched systematized clarified diagnosed field formulated linked

reviewed tested collected gathered located searched wrote compiled

documented hypothesized measured scanned compared evaluated indoctrinated observed

studied conducted examined inspected organized solved critiqued experimented

interpreted perceived summarized

advised coordinated encouraged individualized motivated tested

benchmarked counseled enlightened influenced persuaded trained

briefed critiqued evaluated informed schooled transmitted

clarified decided explained initiated shaped tutored

coached developed facilitated instilled simulated valued

assembled converted fortified rebuilt replaced utilized

automated debugged installed rectified restored built

designed maintained re-designed solved calculated determined

operated re-engineered specialized computed developed overhauled

regulated standardized

ORGANIZATIONAL/DETAILED SKILLS

accomplished compared executed maintained purchased scheduled achieved compiled facilitated

met deadlines recorded screened approved completed filed monitored registered standardized

RESEARCH SKILLS

analyzed decided explored interviewed published surveyed branded detected

extracted invented recognized problems synthesized catalogued determined extrapolated

TEACHING SKILLS

adapted communicated empowered focused instructed stimulated

adopted conducted enabled guided invented taught

TECHNICAL SKILLS

adapted conserved engineered printed remodeled studied 10

applied constructed fabricated programmed repaired upgraded

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TRANSLATING DUTIES TO SKILLS USE THE “WHAT + FORMULA” For each job think: What did you do in this position?

Then elaborate:

• Why was the task important?

• What was your impact within the district/organization?

• How did you perform your duties?

• What skills did you use or develop?

Create bullet points that begin with a strong verb and emphasize skills or qualities required in the next job you seek!

EXAMPLES: • Assisted a professor with research becomes: What + Skills Developed: Assisted American history professor with research on civil rights and the Native American reservation development, demonstrating my ability to synthesize data and identify common themes • Planned and organized events becomes: What + How and Impact: Planned and organized new student orientations for incoming freshmen, incorporating campus cultural knowledge to engage students • Answered phones for busy office becomes: Importance + What: Maintained organized and efficient work environment, answering phones for busy office Duty: • Duty: • Duty: • Duty: • Duty: •

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SAMPLE SUMMARY STATEMENTS Summary statements show employers who you are, what you offer, and why you are a strong fit; capturing the reviewer’s attention and increasing your opportunities to be selected for an interview.

BULLETED STATEMENTS • Energetic career development professional with MS in Counseling and Student Personnel and over 3 years of combined experience in career services and human resources.

• Experience working with a diverse population of traditional and nontraditional students, both in person and in an online environment.

• Innovative, strong presenter with experience leading webinars and facilitating in-person workshops.

• Proven ability to leverage technology and develop and deliver impactful career-related content.

SUMMARY STATEMENTS High-performing, strategic-thinking professional with more than six years’ experience in employment services in the non-profit and higher education sectors. Highly skilled at relationshipbuilding with clients and across organizations and teams; exceptional writing, presenting, and interpersonal communication skills. Adept at assessing needs, generating options, and implementing solutions in collaboration with clients and stakeholders. Well-versed in all phases of recruitment and hiring, including defining job roles, assessing needed skills and qualifications, and evaluating candidates. Experienced at managing projects from the requirements gathering/needs identification phase through to completion.

Respected and self-motivated professional with more than 12 years of experience managing multiple projects simultaneously. Extensive experience managing large-scale projects from the requirements gathering phase to completion. Highly skilled in tracking details, communicating deadlines, and following-up with internal and external partners to ensure on-time completion within budget. Ability and interest in learning and incorporating new technology. Consistently receive positive feedback from managers, co-workers and clients.

Motivated self-starter with experience in Marketing and Customer Relations. Currently pursuing a BS in Marketing. Proven ability to work with difficult situations and provide a high level of service to clients. Enthusiastic professional with proven ability to design and deliver training to a variety of individuals on topics ranging from safety to computer programs. Currently pursuing a Bachelor’s in Human Resource Management with a major in Training and Performance Improvement. Possesses easily transferable skills such as organization, working with teams, and writing skills.

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COVER LETTER GUIDE COVER LETTER BASICS A cover letter introduces yourself to a potential employer and connects your experiences to the position you are applying for. It should feel personal, confident, and tailored but not a repeat of your resume.

PURPOSE OF COVER LETTER A strong cover letter shows:

• Why you’re interested in the role • How your experiences match what the employer needs • What value you can bring on day one

STRUCTURE 1. OPENING PARAGRAPH

2. MIDDLE PARAGRAPH(S)

3. CLOSING PARAGRAPH

State the position you’re applying for, how you found it, and one sentence about why you’re a strong fit.

Connect 1–2 experiences to the job description. Use the ACTION + TASK + RESULT formula from your resume.

Show impact.

Reaffirm your interest, thank the employer, and express enthusiasm for next steps.

QUICK TIPS • Keep it to one page • Address it to a person when possible • Mirror keywords from the job posting • Use a professional tone and clean formatting

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STUDENT COVER LETTER SAMPLE First Name Last Name

City, State • Phone Number • Email Address Date

Hiring Manager’s Name Organization Name City, State

Dear Hiring Manager,

I am writing to express my interest in the [Position Title] with [Organization Name], as advertised on Handshake. I am currently a student at Batten University majoring in [Major], and I am excited about the opportunity to apply my skills in communication, teamwork, and problem‑solving in a professional setting.

Through my coursework and campus involvement, I have developed strong organizational and interpersonal abilities. In my role as [Campus Job/Leadership Role], I collaborated with students, faculty, and staff to coordinate events, manage schedules, and support daily operations. This experience strengthened my ability to work in fast‑paced environments, adapt quickly, and communicate clearly with diverse groups.

I also bring hands‑on experience from [Previous Job/Internship/Volunteer Role], where I used the ACTION + TASK + RESULT approach to complete projects effectively. For example, I [Action Verb] [Task], which resulted in [Impact/Outcome]. These experiences have prepared me to contribute meaningfully to your team and support the goals of your organization.

I am enthusiastic about the opportunity to bring my strengths, curiosity, and commitment to learning to [Organization Name]. Thank you for your time and consideration. I look forward to the possibility of discussing how my background aligns with your needs.

Sincerely,

First Name Last Name

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CAREER EVENT SUCCESS CHECKLIST PREPARATION IS THE KEY TO CAREER EVENT SUCCESS. Use this checklist to ensure you are ready to walk into the career events with confidence.

Employers are looking to meet with students who may be a good fit for their organization.

Market yourself at career events by focusing on your skills, not necessarily your major

Ask employers what qualities they are looking for in the ideal candidate for their positions ❑ Choose an outfit that is professional and makes a good first impression. Plan to leave behind your backpack, skateboard or other bulky items.

BEFORE THE EVENT: ❑ Visit Handshake to review the list of organizations attending the event and determine which organizations you want to meet with. ❑ Follow organizations of interest on LinkedIn, favorite them on Handshake and research their company history, philosophy and career opportunities ahead of time. ❑ Drop in or schedule an appointment to have your resume reviewed by Career Development to make sure it highlights your skills and achievements. ❑ Prepare a powerful introduction that shows employers who you are and what opportunities you are seeking in less than 30 seconds.

❑ Think about the questions you want to ask an employer and write them down so you don’t forget. ❑ Prepare recommended items to take to the career fair: • A letter-sized padfolio with note pad and pen.

• Several copies of your resume.

• Research notes on organizations participating in the fair.

• A compact professional portfolio of your work samples.

❑ Some employers may choose to interview you on the spot at a career fair. Be prepared by reviewing common interview questions ahead of time and practicing with a friend or with a staff member.

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DAY OF THE FAIR:

AFTER THE EVENT:

❑ At a career fair check in at the registration table to pick up a name tag and download the Handshake app to see a layout of the event.

❑ Write thank you emails within 24 hours to those recruiters you visited at the career event. Try sending these after business hours so your email is at the top of their inbox the next morning.

❑ Ask for the business card of each employer you speak with.

CAREER FAIR TIPS: ❑ Review the information and organize a list of employers you plan to visit, in order of priority.

❑ Keep accurate records of your contacts with the organizations you meet with. Include dates of your emails or telephone calls and electronic copies of all application materials you send.

❑ Practice your powerful introduction with a few employers before approaching your top picks. ❑ Plan to take periodic breaks to assure that you will look next employer. ❑ Watch the traffic flow in the room and if a line seems too long, it may be more efficient to select another employer.

When sending a thank you email or note remind recruiters of the details of your conversation and ask to stay in touch.

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30-SECOND COMMERCIAL WHAT IS IT? One of the keys to successful interviewing and networking is to make a really strong first impression. One of the first opportunities to make this impression is often in response to the question “Tell me about yourself.” The answer is your personal “commercial.” It is essentially an overview of your experience, skills, strengths, accomplishments and goals – all in 30 seconds!

WHEN WILL I USE IT? You will use your 30 second commercial throughout your professional life.

Some relevant uses include:

• At an interview • In a cover letter –to highlight your background and key abilities.

• At professional networking events – when you are asked to introduce yourself.

• In cold calling employers for a co-op or future job.

• When introducing yourself to a potential employer at a career fair.

WHAT SHOULD I INCLUDE IN MY 30 SECOND COMMERCIAL? The structure of a 30 second commercial generally follows this pattern:

1. Introduce yourself, if appropriate.

2. Discuss your experience. This would include your major field of study, and any relevant work experience.

3. State a strength or skill in which they would be interested.

4. Follow with an accomplishment (or two) that proves you have that skill. It can be related to school, work, a volunteer experience, an activity (like Eagle Scout), etc.

5. Describe your employment goal. What are you looking for now and/or in the future?

6. Most importantly, tell how you can immediately benefit the company.

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WHAT SHOULD I KEEP IN MIND ABOUT DEVELOPING MY 30 SECOND COMMERCIAL? • Practice, practice, practice. Your 30 second commercial should be conversational and natural. Although prepared in advance, it should never sound memorized. You want to appear confident, enthusiastic, poised and professional.

• Make it memorable but not outrageous. You are competing with many other qualified candidates. Your commercial should allow you to stand out a bit from the crowd. Whether it is the vocabulary you choose or a specific achievement you mention, you want to engage the listener and give them an opportunity to see your personality.

• Be prepared for follow-up questions, especially if this is an interview. You may be asked for more information or to elaborate on something you said which will keep the conversation going. Part of your strategy is to develop a rapport with the interviewer and a good commercial and follow-up will help to set a positive tone.

• Vary your closing to fit the circumstances. For an interview, focusing on how you can benefit the company or how you fit the particular position is appropriate. At a networking event or Career Fair you want to be proactive and may want to consider an action question – “May I send you a resume?” or “May I have your business card and contact you …”

QUESTIONS TO THINK ABOUT IN DEVELOPING YOUR 30 SECOND COMMERCIAL: What is your career goal? (usually in the form of doing something for someone)

_________________________________________________________________________________________ _________________________________________________________________________________________ What skill, strength, or experience do you have that would help you realize that goal?

_________________________________________________________________________________________ _________________________________________________________________________________________ What accomplishment proves you have that skill, strength, or experience?

_________________________________________________________________________________________ _________________________________________________________________________________________ What are you searching for in a job?

_________________________________________________________________________________________ _________________________________________________________________________________________ How can you immediately benefit the company?

_________________________________________________________________________________________ _________________________________________________________________________________________

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STARTING YOUR 30 SECOND COMMERCIAL My name is ________________________________

I am a student at ___________________________ majoring in________________________ My experience (describe)

_________________________________________________________________________________________ _________________________________________________________________________________________ I am (Strength), which I demonstrated when I (Accomplishment)

_________________________________________________________________________________________ _________________________________________________________________________________________ I’m looking for a position where I (goals)

_________________________________________________________________________________________ _________________________________________________________________________________________ I can be of immediate benefit to your company because (How?)

_________________________________________________________________________________________ _________________________________________________________________________________________

ENTER OUR 30 SECOND COMMERCIAL HERE: _________________________________________________________________________________________ _________________________________________________________________________________________ _________________________________________________________________________________________ _________________________________________________________________________________________ _________________________________________________________________________________________ _________________________________________________________________________________________ _________________________________________________________________________________________ _________________________________________________________________________________________ _________________________________________________________________________________________ _________________________________________________________________________________________ _________________________________________________________________________________________ _________________________________________________________________________________________ _________________________________________________________________________________________

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LINKEDIN PROFILE & NETWORKING GUIDE BUILDING A STRONG LINKEDIN PRESENCE LinkedIn is your digital professional identity. Employers, alumni, and recruiters use it to learn about you — and you can use it to discover opportunities.

Profile Essentials

• Photo: A clear, friendly headshot with a simple background.

• Headline: More than your major; highlight your goals or strengths (e.g., “Biochemistry Student | Aspiring Pharmacist | Research & Patient Care Experience”).

• About Section: A short summary using your resume’s professional statement.

• Experience: Use bullet points from your resume, focusing on accomplishments.

• Skills: Add 10–15 relevant skills; ask supervisors or professors to endorse you.

• Education: Include major, minor, honors, and activities.

Networking Tips

• Connect with classmates, professors, and Batten University alumni • Follow companies you’re interested in • Engage with posts to stay visible • Send brief, polite messages when requesting connections

PORTFOLIO & WORK SAMPLES

A digital portfolio showcases your best work and helps employers see your skills in action.

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What to Include

• Writing samples • Presentations • Research projects • Creative work • Leadership or service projects

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Where to Build It

Google Sites, Wix, Canva, or LinkedIn’s Featured section.

PROFESSIONAL ETIQUETTE & COMMUNICATION PROFESSIONAL ETIQUETTE & COMMUNICATION Professionalism is more than appearance; it’s how you communicate, follow through, and represent yourself.

Email Etiquette

• Use a clear subject line • Begin with a greeting (“Dear Ms. Smith,”) • Keep paragraphs short and purposeful • Close with “Sincerely” or “Best regards”

Thank‑You Notes

Send within 24 hours of an interview or networking conversation. Mention something specific you discussed.

Professional Dress

Choose clean, well‑fitted clothing appropriate for the industry. When unsure, dress slightly more formally.

Virtual Etiquette

• Test your technology • Choose a quiet, well‑lit space • Look at the camera, not the screen • Mute when not speaking

STUDENT EMAIL ETIQUETTE GUIDE Professional email communication is an essential skill in college, internships, and the workplace.

A well‑written email shows respect, clarity, and confidence. It often shapes the first impression someone has of you.

1. Use a Clear Subject Line

3. Get to the Point Quickly

Examples:

Example:

Your subject line should tell the reader exactly what the email is about.

• “Question About Assignment Due Friday” • “Request for Meeting on Internship Opportunities” • “Follow‑Up from Career Fair Conversation”

2. Begin with a Professional Greeting

Use the person’s title and last name unless they’ve invited you to do otherwise.

• “Dear Professor Smith,” • “Hello Ms. Johnson,”

State your purpose in the first sentence. Keep paragraphs short and focused.

“I’m writing to ask about the requirements for the upcoming project.”

4. Use a Professional Tone

Be polite, concise, and respectful. Avoid slang, emojis, and overly casual language.

Instead of: “I need this ASAP.”

Try: “Could you please let me know when this information will be available?”

Avoid casual greetings like “Hey” or “Hi there.”

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5. Proofread Before Sending Check for:

• Spelling and grammar • Correct names and titles • Clear sentences • Attached documents (if mentioned)

Reading your email out loud helps catch mistakes.

6. Close with a Professional Sign‑Off

7. Respond Promptly

Aim to reply within 24–48 hours. If you need more time, acknowledge the message and share when you’ll follow up.

8. Use Your University Email

Always email from your Batten University account for academic or professional communication. Make sure your display name is appropriate and recognizable.

Use a simple, respectful closing: • “Sincerely,” • “Best regards,” • “Thank you,”

Then include your full name and contact information.

SAMPLE STUDENT EMAILS These examples show how to communicate professionally with professors, advisors, and employers. Students can adapt the tone and structure to fit their needs.

1. Email to a Professor (Asking a Question About an Assignment) Subject: Question About Assignment Due Friday Dear Professor Smith, I hope you are doing well. I am writing to ask a quick question about the assignment due this Friday. I want to make sure I am completing it correctly. Could you clarify whether the reflection should be one page or two?

Thank you for your time and guidance.

Sincerely, First, Last Name Batten University

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2. Email to Request a Meeting With an Advisor Subject: Request for Meeting to Discuss Course Planning Dear Ms. Johnson, I hope you are having a good week. I would like to schedule a meeting to discuss my course options for next semester and make sure I am on track with my major requirements. I am available Monday and Wednesday afternoons, but I am happy to adjust to your schedule.

Thank you for your support.

4. Email to Request a Reference or Recommendation Subject: Request for Recommendation Letter Dear Professor Davis, I hope you are doing well. I am applying for the Summer Research Fellowship and was wondering if you would be willing to write a recommendation letter on my behalf. I truly valued your class and the feedback you provided on my research project, and I believe your perspective would strengthen my application.

Best regards,

The deadline is March 15, and I would be happy to share my resume, draft statement, or any additional information you may need.

First, Last Name

Thank you for considering my request.

Warm regards, First, Last Name

3. Email to an Employer After a Career Fair

5. Email to Follow Up After an Interview

Subject: Thank You for Speaking With Me at the Career Fair

Subject: Thank You for the Interview Opportunity

Dear Mr. Williams, Thank you for taking the time to speak with me at the Batten University Career Fair today. I enjoyed learning more about the internship opportunities at your organization, especially the work your team is doing in community outreach.

I would appreciate the opportunity to stay in touch and learn more about upcoming openings. Please let me know if there are any next steps I should complete.

Thank you again for your time.

Dear Ms. Lee, Thank you for meeting with me today to discuss the Student Assistant position. I enjoyed learning more about your team and the projects I would support.

Our conversation made me even more excited about the possibility of contributing to your office.

Please let me know if there is any additional information I can provide. Thank you again for the opportunity.

Best regards, First, Last Name

Sincerely, First, Last Name

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SAMPLE INTERVIEW QUESTIONS Interviewers will ask questions about you to gain insight into your personality and to determine whether you’re a fit for both the job and the company. These are usually open-ended questions which will give you the opportunity to show the employer that you’re well-qualified for the position.

Preparing talking points for common interview questions can help you feel confident and prepared for your interview. While every interviewer is different and their questions may vary depending on the job and industry, there are a few common questions you can expect and prepare for.

QUESTIONS YOU MIGHT BE ASKED 1. Tell me about yourself?

2. How would you describe yourself?

3. What makes you unique?

4. Why do you want to work here?

22.What did you like least about your last position?

23.Describe a time when you went above and beyond at work?

5. What interests you about this role/position?

24.Describe a time when you received negative feedback?

6. What motivates you?

25.How do you handle stress?

7. What are you passionate about?

26.What is your greatest accomplishment?

8. What is your ideal working environment?

27.What is your teaching philosophy?

9. How would your co-workers describe you?

28.What does customer service mean to you?

10.How do you keep yourself organized?

29.Tell me about your work experience?

11.Why are you leaving your current position?

30.How do you define success?

12.What do you know about our organization?

31.Tell me about a time when you made a mistake? What did you learn? How did you manage it?

13.How does your education and experience relate to this position?

14.What are your greatest strengths?

32.How do you work under pressure?

16.What are your goals for the future?

33.Tell me about a time when you had to work with a difficult person/customer? How did you handle the situation?

17.Where do you see yourself in 5 years?

34.How do you handle conflict at work?

18.What three things are most important to you in your job?

35.What can you bring to the organization/ position/team?

19.How would a professor describe you?

36.What skills would you bring to the job?

20.Can you tell me about a difficult situation (work, school) and how you overcame it?

37.Why should we hire you?

15.What is one of your greatest weaknesses?

21.What did you like most about your last position?

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38.Do you have any questions for us?

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QUESTIONS YOU MIGHT ASK This is your opportunity to assess the organization and determine if the opportunity is right for you. In asking your questions you want to be sure to personalize you questions, build off of you conversation, and consider what other information might be important for you to know about the organization, position and team so that you can make a good decision for yourself.

1. It’s important that you’ve prepared at least two or three questions that express your interest, as well as show them that you’ve done your homework by researching the company in advance.

2. How would you describe the company’s culture?

3. How do you see this organization evolving over the next 5 years?

4. How would the person in this role contribute to the vision?

5. What qualities and attributes make for a successful employee in this organization?

6. What is a challenge currently being faced by this organization?

How is that challenge being addressed?

TIPS FOR ANSWERING QUESTIONS Here are a few general tips to remember before answering questions: 1.

2.

3.

4.

5.

6.

Listen carefully. If you feel the question is unclear, ask politely for clarification.

Pause before answering to consider all facts that may substantiate your response.

Always offer positive information; avoid negativity at all times.

Discuss only the facts needed to respond to the question.

Get directly to the point.

Focus and refocus attention on your successes and specific skills.

Remember, the goal is not to have the right answers so much as it is to convince the interviewer that you are the right person.

7. Be truthful, but try not to offer unsolicited information 8. Try not to open yourself to areas of questioning that could pose difficulties for you.

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GRADUATE SCHOOL PREPARATION If you’re considering graduate school, start early and stay organized.

KEY STEPS • Research programs and deadlines • Request letters of recommendation • Draft a personal statement • Prepare for required exams • Attend info sessions and open houses

sets the tone and gives the reader a sense of your motivation.

Body: Your Journey (Explain the academic, professional, or personal experiences that prepared you for graduate study.)

Highlight:

• Coursework • Research • Internships • Leadership roles • Challenges you overcame • Skills you developed

PERSONAL STATEMENT GUIDE A personal statement is your opportunity to tell the story behind your academic and professional journey. Graduate programs want to understand who you are, what motivates you, and why their program is the right next step.

Your goal is to write with clarity, authenticity, and purpose.

1. Understand the Purpose Think of it as a narrative that connects your past, present, and future.

Use specific examples to show growth and readiness.

Program Fit: Why This School (Demonstrate that you’ve researched the program.)

Mention:

• Faculty you hope to learn from • Courses or concentrations that interest you • Program values that align with your goals • This shows intentionality and commitment.

A strong personal statement helps the reader understand:

• Who you are • What experiences shaped your academic or career interests • Why you’re pursuing this field • Why this specific program is the right fit • What you hope to contribute and gain

2. Structure Your Statement

Closing: Your Future

End with a clear statement of your goals and how the program will help you achieve them.

Show confidence and purpose.

3. Tips for a Strong Statement

Most personal statements follow a simple, effective structure: Opening: Your “Why”

Begin with a moment, experience, or insight that sparked your interest in the field. This 26

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• Be authentic. Your voice matters more than perfect wording.

• Show, don’t just tell. Use examples to illustrate your strengths.

• Stay focused. Keep the narrative cohesive and relevant.

• Avoid clichés. Instead of “I’ve always wanted to help people,” describe a moment that shaped that desire.

• Proofread carefully. Ask a mentor or professor to review it.

• Follow instructions. Adhere to word limits and prompts.

4. Common Mistakes to Avoid

• Repeating your resume • Writing a generic statement that could fit any program • Over‑sharing personal details without connecting them to your goals

• Using overly formal or overly casual language • Waiting until the last minute 5. Questions to Help You Brainstorm

• What experiences shaped your interest in this field?

• What challenges have you overcome, and what did they teach you?

• What strengths or values guide your work?

• What do you hope to contribute to your field?

• Why is this program the right next step?

SAMPLE PERSONAL STATEMENT From a young age, I have been drawn to environments where learning, curiosity, and community intersect. Whether tutoring classmates in high school or leading peer‑study groups in college, I discovered early on that I am energized by helping others grow. This interest deepened during my undergraduate studies, where I became increasingly fascinated by how people learn, what motivates them, and how supportive environments can shape long‑term success.

Throughout my time at Batten University, I have intentionally sought opportunities that strengthened my academic foundation and practical skills. As a student leader and peer mentor, I worked closely with first‑year students to help them navigate academic expectations, manage time effectively, and build confidence in their abilities. In this role, I learned how to listen deeply, ask thoughtful questions, and adapt my communication style to meet the needs of different learners. I also completed coursework in research methods, human development, and organizational behavior, which gave me a strong theoretical understanding of the factors that influence learning and performance.

My internship with the Center for Exploration & Discovery further shaped my professional goals. There, I supported career development programming, assisted students with resumes and job searches, and collaborated with staff to design workshops that addressed student needs. One of the most meaningful parts of this experience was helping students translate their experiences into strengths and watching them recognize their own potential reinforced my commitment to pursuing a career where I can empower others. This internship also taught me the importance of equity, access, and culturally responsive support, values I hope to carry into my graduate studies and future work.

I am applying to the [Program Name] at [University Name] because its emphasis on [specific concentration, faculty interest, or program value] aligns closely with my goals. I am particularly drawn to the program’s focus on [research, hands-on practice, community engagement, etc.], as well as the opportunity to learn from faculty whose work reflects my interests in [specific topic or field]. I believe this program will challenge me academically, strengthen my research and professional skills, and prepare me to contribute meaningfully to the field. My long‑term goal is to work in a role where I can support students through advising, program development, or educational leadership. I hope to create environments where individuals feel valued, capable, and supported as they pursue their goals. Graduate study is the next step in that journey, and I am eager to bring my curiosity, dedication, and commitment to growth to your program.

Thank you for considering my application.

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CAREER & PROFESSIONAL DEVELOPMENT H.C. Hofheimer II Library 757-455-3107 careerdevelopment@batten.edu