2012 Annual Performance Evaluation David Fieldman Village Manager December 18, 2012
Honorable Mayor & Council Members, December 31, 2012 marks the conclusion of my fourth full year of serving as Village Manager. In 2012 the Village achieved significant, measurable results consistent with the Strategic Plan Goals noted below. •Steward of Financial and Environmental Sustainability •Exceptional Municipal Services •Top Quality Infrastructure •Strong, Diverse Local Economy •Continual Innovation This report highlights results and achievements of 2012 in support of each of the five Strategic Plan Goals. In addition, the report summarizes the accomplishments in support of the Village’s stated objective of being a recognized leader among municipalities. The achievements and accomplishments were made possible by an engaged Village staff with each staff member playing his or her role. My role as Village Manager is to create the conditions and circumstances that allow employees to excel at their jobs. I do this by establishing the leadership philosophy. This philosophy, commonly referred to as “How We Roll in Downers Grove” includes three key points – Tough on Issues, Easy on People, Communication Makes Us Better, and Great Ideas Come from Anyone and Everyone. This leadership philosophy has become the culture of the Village and is bolstered by the effective working relationships that I have developed with the departments heads as well as Village Council members. I have created an environment that fosters effective, cooperative interactions among staff in all departments and among all roles in the organization. Staff members are encouraged to work cooperatively and are empowered to do their work. The accomplishments detailed in this evaluation are the product of effective leadership and an engaged staff. Sincerely,
David Fieldman
Table of Contents Steward of Financial & Environmental Sustainability Created Stormwater Utility Executed Agreement with PACE Issued $35 Million in Bonds Reduced Fire Department Overtime Improved Fire Department Responses Restructured Fire Prevention Bureau Launched Monthly Recycling Improved Risk Management Amended Knottingham Water Rates Executed Contract with Local 150 Privatized Downtown & Train Station Snow Removal Top Quality Infrastructure Completed Belmont Underpass Invested $19 Million in Infrastructure Reconstructed Streets Constructed 2nd & Cumnor Detention Facility Completed Facility Condition Report Improved Neighborhood Traffic Management Facilitated North High Improvements Exceptional Municipal Services Arranged for Electrical Supply Hosted ComEd Townhall Meeting Launched Facebook Page Extended Sign Ordinance Compliance Deadline Implemented Downtown Parking Changes Partnered with Drug Enforcement Agency Re-Accredited Police Department Completed Vacant Property Registry Report Implemented E-Lock Box
Strong, Diverse Local Economy Attracted Aston Martin Dealer Retained Packey Webb Ford Midwestern University Expansion ASGE Headquarter Construction Redevelopment Agreement with Charles Place Sales Tax Agreement with Lemon Tree Amended OASIS Program Continual Innovation Partnered with County on Social Services Database Vehicle Maintenance Partnerships Transitioned to Google Apps Created On-Line Pay Check Stubs Created On-Line Job Application Launched Interoperable Radio System Recognized Leader Among Municipalities Awards & Recognitions Presentations & Publications Downers Grove on Television
Fieldman Evaluation 2012
Steward of Financial & Environmental Sustainability
Fieldman Evaluation 2012
Steward of Financial & Environmental Sustainability
Created Stormwater Utility http://www.downers.us/res/stormwater-management/stormwater-utility
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Created Permanent, Sustainable, Dedicated Funding Source for Stormwater Infrastructure System More Equitable Funding Structure with Payments Based on Impervious Area Expanded the Fee Base with All Properties Paying Fees
We Implemented a Project That Has Been Discussed for 10 Years
Fieldman Evaluation 2012
Executed Agreement with PACE http://www.downers.us/top-stories/2012/03/23/new-pace-agreement-sustains-commuter-shuttle
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Eliminated Annual Operating Deficit for Village Bus System All Expenses Covered by PACE and Bus Riders Allows for Reduction of Accumulated Deficit Using Interest Income Growth Additional Streets Being Resurfaced as $185,000 of Gasoline Tax Revenue was Shifted to Street Resurfacing Program
No Village Funds Used to Operate Buses
Steward of Financial & Environmental Sustainability
Issued $35 Million in Bonds http://www.downers.us/top-stories/2012/04/05/village-retains-aa-bond-rating http://www.downers.us/public/docs/agendas/2012/04-10-12/ORD00-04868_BOND.pdf
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Funds Used to Reconstruct Streets That Have Fallen into Disrepair Funds Used to Construct Needed Water System Improvements Existing Revenues Used to Make Debt Service Payments AA+ Bond Rating Kept Cost of Borrowing Low
S&P Report Offered Strong Endorsement of LRFP Process
High Priority Action Item
Fieldman Evaluation 2012
Reduced Overtime in Fire Department • • • •
Reduced Annual Expenses by $150,000 No Reduction in Paid Time Off for Employees Savings Achieved by Changes in Employee Scheduling No Changes in Service & Staffing Levels
LEAN Approach Applied to Firefighter Scheduling
Improvements Made Possible by Changes in Fire Union Contract
Steward of Financial & Environmental Sustainability
Improved Fire Department Responses • • • • •
Improved Service Levels While Reducing Expenses 70% Fewer Call Responses by the Ladder Truck Reduced Expenses for Vehicle Operation & Maintenance Extends the Life Expectancy of the Ladder Truck and Engines Reduced Reliance on Mutual Aid Support
LEAN Approach Applied to Fire Responses
Improvements Made Possible by Effective Engagement of Firefighters
Fieldman Evaluation 2012
Restructured Fire Prevention Bureau
http://www.downers.us/public/docs/agendas/2012/07-17-12/RES00-04913_BRYCER.pdf
• • • • •
Reduced Staffing Levels (Eliminated a Full-Time Inspector Position) Reduced Costs and Time Spent on Entering Inspection Results by Using Computer Tablets and a Cloud-Based Data Entry System Reduced Costs and Time Spent on Entering Annual Performance Reports by Outsourcing Data Entry Increased the Frequency of Fire Inspections – Now on Track to Complete One Inspection Per Year for Each Building Subject to Inspection Use On-Duty and Off-Duty Firefighters to Perform Inspections
LEAN Approach Applied to the Fire Prevention Bureau
Improvements Made Possible by Changes in Fire Union Contract
Steward of Financial & Environmental Sustainability
Launched Monthly Electronics Recycling http://www.downers.us/top-stories/2011/11/01/electronics-recycling
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Provides Residents an Opportunity to Dispose of Electronics That Cannot Be Placed in Landfills
Fieldman Evaluation 2012
Improved Risk Management • • •
Reduced Employee Injuries by 68% (May to November 2012 as Compared to 2007 to 2011 Average) Reduced Average Cost of Workers Compensation Claims by $10,000 Reduced Expenses by Using Staff Attorney to Handle Workers Compensation Claims
Improvements Made Possible by the Creation of a Staff Safety Team
Steward of Financial & Environmental Sustainability
Amended Water Rates for Knottingham Residents http://www.downers.us/public/docs/agendas/2012/08-21-12/RES00-04983_PW.pdf
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Increases Revenue by $37,000 Annually Reduces Time Spent on Processing Water Bills Ensures that Village Sells Water for More than the Cost of Purchasing Water Treats Knottingham Residents the Same as All Other Water Customers
LEAN Approach Applied to Water Billing
Fieldman Evaluation 2012
Executed Contract with Local 150 http://www.downers.us/public/docs/agendas/2012/08-21-12/RES00-04983_PW.pdf
• • • •
Controlled Personnel Expenses – Wage Increases Similar to Non-Union Improved Management Rights Allowed for Reinstatement of Seasonal Employees Enhanced Ability to Out-Source Activities
New Contract Led to Operational Expense Reductions
High Priority Action Item
Steward of Financial & Environmental Sustainability
Privatization of Snow Removal for Downtown & Train Station http://www.downers.us/public/docs/agendas/2012/11-13-12/MOT00-05049_WinterOps.pdf
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Reduced Costs of Snow & Ice Control by $8,000 Per Year Complete Snow Routes 30% Quicker Eliminates the Need for Village-owned Specialty Vehicles Decreases Risk and Liability Expenses
Improvements Made Possible by Changes in PW Union Contract
Fieldman Evaluation 2012
Top Quality Infrastructure
Fieldman Evaluation 2012
Top Quality Infrastructure
Completed Belmont Underpass http://www.downers.us/top-stories/2012/10/12/metra-celebrates-belmont-road-underpass
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Improved Vehicular and Pedestrian Safety Enhanced Traffic Flow Increased Number of Commuter Parking Spaces Improved Access to Ellsworth Business Park No Village Funds Used
Fieldman Evaluation 2012
Invested $19 Million in Infrastructure Projects http://www.downers.us/construction-updates
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Improved Overall Condition of Village Streets – Increased Street Segments in “Good” Condition from 25% to 35% – Decreased Street Segments in “Very Poor” to “Failed” Condition from 22% to 16%
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Expanded & Maintained the Sidewalk System Replaced Aging Watermains Expanded & Maintained the Stormwater Management System $14.2 Million in Streets $3.4 Million in Water System $1.3 Million in Stormwater System $730,000 in Sidewalks
Top Quality Infrastructure
Reconstructed Streets http://www.downers.us/construction-updates/knottingham-subdivision-watermainroad-work http://www.downers.us/construction-updates/valley-view-estates-watermainroad-work http://www.downers.us/construction-updates/grove-st-reconstruction
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Reconstructed Knottingham & Valley View Subdivision Streets and Grove Street Included Traffic Calming Measures to Reduce Speeds Coordinated Street Reconstruction with Watermain Replacements to Reduce Costs and Resident Disruption Created Model Project of Environmentally Sustainable Street (Grove Street)
First of Many Street Reconstructions That Will Take Place in Next 5 Years
Fieldman Evaluation 2012
Constructed 2nd & Cumnor Detention Facility http://www.downers.us/top-stories/2012/09/25/praise-for-2nd-and-cumnor-improvements
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Alleviated Structure & Street Flooding in the Area Created an Environmentally Sustainable Detention Facility Increased Public Awareness Using a QR Code & Informational Sign
Named American Society of Civil Engineers “Project of the Year”
Top Quality Infrastructure
Improved Neighborhood Traffic Management http://www.downers.us/public/docs/board_commission/transportation_parking/Agenda_11-16-11.pdf
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Improved Traffic Management in Whittier School Neighborhood Reduced Average Vehicle Speeds Increased Pedestrian Safety by Redesigning Pedestrian Street Crossings Improved Intersection Safety by Adding Signage at All Intersections Received Grant Funding for Future Improvements at 55th & Main and 55th & Fairview
First Neighborhood Traffic Study. Many More Planned.
Cost Effective Alternative to Physical Traffic Calming Improvements
Fieldman Evaluation 2012
Completed Report of Facility Conditions • • • •
Accurately Assessed the Condition of Each Village Building Created a Prioritized List of Improvements to Each Building Developed Cost Estimates for All Improvements Have the Information to Make Facility Investment Decisions as Part of Long Range Financial Planning
High Priority Action Item
Top Quality Infrastructure
Facilitated Improvements at North High School http://www.csd99.org/construction-updates/
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• •
Reduced District 99 Construction Costs by $500,000 by Working with District and DuPage County on Stormwater Regulation Changes Savings Allowed District 99 to Construct an Artificial Surface Field – Increasing the Number of Playable Days Improved the Design of the Main Street Parking Lot – Reducing Potential Impacts on Adjacent Residential Properties
Example of an Effective Inter-Governmental Partnership
Fieldman Evaluation 2012
Exceptional Municipal Services
Fieldman Evaluation 2012
Exceptional Municipal Services
Arranged for Electricity Supply http://www.downers.us/top-stories/2012/01/17/electrical-aggregation-update
• •
Reduced Resident Electric Bills by an Average of $350 Per Year Enhances the Use of Renewable Energy Sources by Purchasing Renewable Energy Credits (100% Offset)
Program Administration Expenses Were Reduced Significantly by Partnering with Westmont
High Priority Action Item
Fieldman Evaluation 2012
Hosted ComEd Townhall Meeting http://www.downers.us/res/utilities/comed
• • •
Resulted in Improvements to ComEd’s Electrical Distribution System (Tree Trimming & Equipment Replacement) Improved Reliability of the System Improved Communication & Relationship with ComEd
ComEd Townhall Meeting Now an Annual Event
Exceptional Municipal Services
Launched Facebook Page http://www.downers.us/top-stories/2012/02/01/now-on-facebook
• • • •
Enhanced Communication to Residents and Other Stakeholders Provide Two Posts Daily Helps Establish the Village as a Primary Source for News and Information Expands an Already Extensive Communication Effort
Communication Enhancement Achieved by Shifting Resources, Not Adding Staff
Fieldman Evaluation 2012
Extended Sign Ordinance Compliance Deadline http://www.downers.us/public/docs/agendas/2012/02-07-12/ORD00-04777SIGNORDINANCE.pdf
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Provided 2 Years Additional Time for Property Owners and Businesses to Comply Responded to Unforeseen Economic Conditions Notified Non-compliant Owners of Specific Non-conformities
The Ordinance is Working – 75% of Signs Comply
High Priority Action Item
Exceptional Municipal Services
Implemented Downtown Parking Changes http://www.downers.us/public/docs/agendas/2012/03-06-12/ORD00-04814_PARKING.pdf http://www.downers.us/public/docs/agendas/2012/06-05-12/ORD00-04896_LOTA.pdf http://www.downers.us/public/docs/agendas/2012/05-01-12/ORD00-04877_15MINUTESPACES.pdf
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Increased Opportunities for Shopper and Visitor Parking Increased the Number of Shopper Parking Spaces on the North Side of the Railroad Tracks Provided 15-Minute Parking Spaces on Each Block Increased the Number of Free Parking Spaces Available Beginning at 11a.m. Increased the Number of Accessible Spaces
High Priority Action Item
Fieldman Evaluation 2012
Partnered with Drug Enforcement Agency • • • •
Over $500,000 of Asset Forfeiture Funds Pledged to Village Created Funding Source for New Police Facility or Computer-Aided Dispatch System Enhanced Access to Federal Resources for Local Law Enforcement Assisted the DEA in Drug Related Law Enforcement in the Chicagoland Area
Example of an Effective Inter-Governmental Partnership
Exceptional Municipal Services
Re-Accredited Police Department http://www.downers.us/top-stories/2012/03/27/police-department-awarded-accreditation
• • •
Reduced Risk and Liability Expenses Ensures Use of Best Practices in Policing 100% Compliance with Required National Standards
Fieldman Evaluation 2012
Completed Vacant Property Registry Report http://www.downers.us/public/docs/agendas/2012/08-14-12/ManagerReport8-10-12.pdf
• •
Determined Current Practices Successfully Address Vacant Property Issues Improved Responses to Vacant Property Code Enforcement Efforts by Incorporating Best Practices
High Priority Action Item
Exceptional Municipal Services
Implemented E-Lock Box • • • •
Reduces Annual Expenses by $10,000 Payments from Customers Using Onliine Banking are Received More Quickly Reduces Customer Late Fees Reduces Staff Time Spent on Administration of Payments
Made Possible by New Contract with Chase Bank
Fieldman Evaluation 2012
Strong, Diverse Local Economy
Fieldman Evaluation 2012
Strong, Diverse Local Economy
Attracted Aston Martin Dealer http://www.downers.us/public/docs/agendas/2012/11-06-12/RES00-05024_ASTONMARTIN.pdf
• • •
Increased Annual Sales Tax Revenue by $185,000 Enhances Attractive High-End Dealership Area on Ogden Avenue Increases Awareness of Downers Grove as Aston Martin Launched National Advertising Campaign Including the Downers Grove Location
Another Success in the Village and DGEDC Auto Dealer Attraction / Retention Strategy
Fieldman Evaluation 2012
Amended Sales Tax Agreement with Packey Webb http://www.downers.us/public/docs/agendas/2012/09-04-12/RES00-04982_PACKEYWEBB.pdf
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Facilitated Pedestrian Improvements at Finley and Ogden Intersection Responded to Unexpected Changes to State Regulations Regarding Pedestrian Improvements
Another Success in the Village and DGEDC Auto Dealer Attraction / Retention Strategy
Strong, Diverse Local Economy
Midwestern University Expansion http://www.downers.us/public/docs/agendas/2012/05-01-12/ORD00-04876_MIDWESTERN.pdf http://www.downers.us/public/docs/agendas/2011/05-17-11/ORD00-04519.pdf
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Facilitated Construction of 128,400 s.f. Auditorium with Class Rooms, 193,200 s.f. Dental Clinic, and 345,000 s.f Parking Deck Increased Number of Students and Guests Contributing to the Downers Grove Economy Auditorium Will Be a Performing Arts Venue Available For Use by Local Not-For-Profit Performances Dental Services Available to Public at Below Market Rates
Achieved Through Partnership with DGEDC
Fieldman Evaluation 2012
ASGE Headquarters Construction http://www.downers.us/public/docs/agendas/2012/02-14-12/ORD00-04779_ASGE.pdf
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Facilitated Construction of 41,000 s.f. Office Headquarters for American Society for Gastrointestinal Endoscopy Increased Number of Physicians and Guests Contributing to the Downers Grove Economy
Achieved Through Partnership with DGEDC
Strong, Diverse Local Economy
Executed Redevelopment Agreement with Charles Place http://www.downers.us/public/docs/agendas/2012/10-16-12/ORD00-05023_CHARLESpLACES.pdf
• •
Reduced Total TIF Assistance by $45,000 Compared to Original Redevelopment Agreement Facilitated Completion & Occupancy of the Development by 2013
Fieldman Evaluation 2012
Executed Sales Tax Agreement with Lemon Tree http://www.downers.us/public/docs/agendas/2012/05-08-12/RES00-04737_LEMON_TREE.pdf
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Retained Lemon Tree After Closing of Michael’s Fresh Market, Causing Cancellation of Original Agreement
Strong, Diverse Local Economy
Amended OASIS Grant Program http://www.downers.us/public/docs/agendas/2012/08-21-12/ORD00-04950_OASIS.pdf
• • • •
Increased Funding Available for Improvements to Private Property Reduced Matching Funding Requirements to Make Participation Easier $410,000 in Total Grant Funding Awarded for 20 Projects in Program’s History Grants Spurred $1.32 Million in Private Investment
Achieved Through Partnership with DGEDC
Fieldman Evaluation 2012
Continual Innovation
Fieldman Evaluation 2012
Continual Innovation
Partnered with DuPage County on Social Services Database http://www.downers.us/top-stories/2012/03/08/free-resource-training-for-non-profits
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Created an Online, Searchable Database of Social Services Provided by Downers Grove Organizations Increased Participation by Local Not-For-Profit Service Providers By Creating Awareness of County Program and Offering Training Achieved Village Council’s Desired Outcome at Little Cost to the Village by Avoiding Duplication of Government Services
Example of an Effective Inter-Governmental Partnership
Fieldman Evaluation 2012
Partnered with District 58 & SEASPAR for Vehicle Maintenance http://www.downers.us/public/docs/agendas/2011/12-06-11/MOT_00-04743_FLEET_58.pdf
• • •
Reduced Fleet Operation Expenses by Sharing Fixed Costs with District 58 and SEASPAR Reduced District 58 and SEASPAR Maintenance Expenses by $2,800 Annually Improved Condition of District 58 and SEASPAR Vehicles
Example of an Effective Inter-Governmental Partnership
Continual Innovation
Transitioned to Google Apps http://www.downers.us/public/docs/agendas/2012/03-20-12/RES00-04824_SADACUSTOMERSERVICE.pdf
• • • •
Reduced Hardware, Software, and Labor Expenses by Using a Cloud-Based System Lower Total Cost of Ownership Improved Search Capabilities – Reduced Time Spent on Freedom of Information Request Responses Enhanced Features for Document Sharing & Collaboration
LEAN Approach Applied to Information Services
Fieldman Evaluation 2012
Created Online Pay Check Stubs • •
Reduced Costs of Processing Payroll Allows Employees Access to Paycheck Information at Any Time
LEAN Approach Applied to the Payroll System
Continual Innovation
Created Online Job Application http://www.publicjobline.com/employers/520846600/Midwest/Downers-Grove-Village-of
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Reduced Time & Costs Spent on Preparing and Reviewing Job Postings and Applications Reduced Expenses for Placing Job Postings
LEAN Approach Applied to the Job Application Process
Fieldman Evaluation 2012
Launched Interoperable Public Safety Radio System • • •
Allows for Communication Among All Public Safety Agencies in DuPage County Improves Responses to Emergency Events Involving Multiple Agencies Funded by the DuPage County Emergency Telephone Safety Board
Example of an Effective Inter-Governmental Partnership
Fieldman Evaluation 2012
Recognized Leader Among Municipalities
Fieldman Evaluation 2012
Awards & Recognitions http://www.downers.us/top-stories/2012/02/22/downers-grove-ranked-a-top-energy-saver http://www.downers.us/top-stories/2012/03/27/top-honors-for-fire-department-educator http://www.downers.us/top-stories/2012/04/04/public-safety-recognized-for-excellence http://www.downers.us/top-stories/2012/06/25/village-recognized-for-budget-excellence http://www.downers.us/top-stories/2012/07/25/village-named-a-top-transit-community http://www.downers.us/top-stories/2012/08/21/comprehensive-plan-is-a-winner http://www.downers.us/top-stories/2012/09/25/praise-for-2nd-and-cumnor-improvements
ASCE Project of the Year – 2nd & Cumnor Basin
Top 100 Energy Saving Community – Citizens Utility Board
APA Illinois Chapter Best Comprehensive Plan
NFPA Fire & Life Safety Educator of the Year – Marsha Geisler
GFOA Distinguished Budget Presentation Award
Illinois Fire Alliance Educator of the Year – Marsha Geisler
GFOA Excellence in Financial Reporting for CAFR
Mothers Against Drunk Driving Hero Award - Nick Linklater
Top Transit Community - DePaul University's Chaddick Institute for Metropolitan Development
Recognized Leader Among Municipalities
Staff Presentations & Publications Government Management Information Systems Illinois Conference – David Fieldman
NIU’s Alternative Service Delivery Symposium – Commissioner Neustadt, Mike Baker, Jim Jackson
DuPage Mayors & Managers Conference Innovation Spotlight – Mayor Tully
American Public Works Association National Conference – Nan Newlon
DuPage Mayors & Managers Intergovernmental Committee – David Fieldman & Jim Jackson
American Public Works Association Reporter Magazine – Nan Newlon, Two articles published
Illinois City Manager’s Association Conference – Mike Baker
American Planning Association Chicago Metro Section – Karen Daulton Lange
Illinois Crisis Negotiator Association – Robert Porter
American Public Works Association Sustainable Cities Conference – Kevin Bobikiewicz
Illinois Chapter of American Planning Association Conference – Tom Dabareiner
Illinois Local Government Lawyers Association – Enza Petrarca, Two articles published
Fieldman Evaluation 2012
Recognized Leader Among Municipalities
Downers Grove on TV http://www.downers.us/top-stories/2012/05/29/downers-grove-memorial-day-on-nbc-news http://www.golfchannel.com/media/feherty-live-from-ryder-cup-feherty-meets-phelps-092412/ http://www.geico.com/about/commercials/
• • • •
Increased Public Awareness of Downers Grove at a National Level Memorial Day Celebration Featured on NBC Nightly News “Feherty Live” Golf Channel Show Recorded at Tivoli Theater Geico Commercial Recorded at Tivoli Theater
2012 Annual Performance Evaluation David Fieldman Village Manager December 18, 2012