AREAS OF ASSESSMENT

The 16 assessment areas serve as to clearly describe the operational standards met in various areas of any participating organization.

Areas Assessed:

y Accounting and Finance y Business Continuity Management y Conservation and Energy Efficiency y Corporate Social Responsibility y Customer Service y Document Management, Security and Control y Facilities Management y Health and Safety y Human Resource Management y Information Technology / Cyber Security y Innovation y Physical Security y Product / Service Offerings y Quality Policy and Procedures y Recycling and Waste Reduction y Risk Management

Certified organizations must also adhere to 8 basic principles as follows:

y Appropriate product and/or service design and delivery y Fair and respectful treatment of clients, staff ethics, and non-discrimination y Transparency y Innovation y Quality control y Corporate social responsibility y Privacy of employee, client and third-party data y Security