ISSUE 93 AUGUST 2026
THE VOICE OF THE NEW ZEALAND AUTOMOTIVE INDUSTRY
Choice of repairer: a decision New Zealand still hasn’t made AS AUSTRALIA’S DATA-ACCESS LAW MOVES INTO A SECOND PHASE OF REFORM, NEW ZEALAND’S INDEPENDENT REPAIR SECTOR IS PUSHING HARDER FOR THE LEGISLATION IT HAS SPENT YEARS ASKING FOR
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odern vehicles run on software as much as steel. Diagnosing a fault, resetting a system after a repair, or even completing a routine service increasingly depends on data that manufacturers control. Authorised dealer networks get that information as a matter of course. Independent workshops often have to fight for it — through incomplete portals, third-party workarounds, or not at all. According to the Motor Trade Association, New Zealand has talked about fixing this for more than 20 years, while Australia has already done it. And with a coalition representing the bulk of New Zealand’s independent aftermarket now pushing harder than it has in years, the gap
between the two countries is becoming harder to justify. Auto Channel reported on this campaign in May. A fresh statement from the coalition, released in July, argues that support for reform is building faster than at any point since the campaign began.
THE PROBLEM, BY THE NUMBERS A survey of New Zealand independent repairers, commissioned by the Choice of Repairer Industry Leaders Group, found 48% have been forced to turn away vehicles because they could not access the information, tools or data needed to complete the job. The group says the
situation is getting worse, not better. Every vehicle turned away is a motorist redirected to a dealer network, a longer wait, and one less workshop competing on price. Peter Morton, Chair of the Choice of Repairer Industry Leaders Group and head of Automotive Solutions, frames it plainly: “Without access to the right information, even the best technician can be locked out of the job. When independent repairers are locked out, motorists lose choice — and when motorists lose choice, they pay more.”
THE AUSTRALIAN BACKDROP As reported in May, Australia’s answer was legislation. Its Motor Vehicle Service and Repair
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