ISSUE 71 AUGUST 2024
THE VOICE OF THE NEW ZEALAND AUTOMOTIVE INDUSTRY
Self-service ‘revolution’ coming to the automotive industry A GROUNDBREAKING NEW PARTNERSHIP BETWEEN TJEKVIK AND AUXO SOFTWARE IS SET TO REVOLUTIONISE THE AUTOMOTIVE PRE-SERVICE EXPERIENCE FOR MILLIONS OF DRIVERS IN NEW ZEALAND
T
he collaborative effort will introduce self-service kiosks in dealerships across New Zealand while continuing support for over 50 Australian dealers already benefiting from the technology. Auxo Software’s CEO, Terry Allen, highlights the transformative potential of these kiosks. The new system will enable customers to provide pre-service instructions, select added-value items, sign their authorisation, and securely drop off their keys using dedicated secure lockers. Allen says, “It’s no stretch to say this will transform the experience for customers. The Auxo software and Tjekvik digital
solutions combined will help even more dealers provide the best experience for their customers and staff.”
THE MECHANICS OF SELF-SERVICE KIOSKS These self-service kiosks offer numerous practical benefits. Shorter wait times, simpler instructions, and a smoother overall process are some of the tangible advantages. Users will find the system particularly beneficial during peak periods in the early morning and late afternoon when queues can become overwhelming. According to Christian Mark, CEO and Co-Founder of Tjekvik, “Our
solutions enable service, maintenance, and repair customers to avoid these queues by letting them check in their vehicles how, when, and where they want, whether it’s at home online or at the dealership via easy-touse touchscreen kiosks.” Autosports Group (ASG) will be at the forefront of this revolution.
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