User Support Specialist Pathway | VHCC

Program Pathway | INFORMATION TECHNOLOGY

User Support Specialist Career Studies Certificate

info@vhcc.edu | (276) 739-2438 | vhcc.edu Revised 10/26/2023

User Support Specialist Career Studies Certificate

Do you think you’d enjoy working in an organization’s IT department? This User Support Specialist pathway will allow you to collaborate in most aspects of computer, software and network systems development. This career studies certificate will help students understand how to assist the organization’s computer users through phone, email or in-person visits. If you enjoy helping people with computers, this may be the program for you.

Program Length 1 Year (2 semesters) Career Opportunities User support specialist, help-desk technician.

Is this Pathway for you? Yes, if you want to work in the

IT department of an organization and help assist users with computer or network problems.

Tuition & Fees At only $162.11 per credit hour, you’ll

save $10K to $22K, in tuition costs alone, by starting at VHCC! Out-of-state students living within a 30-mile radius qualify for in-state tuition.

With an extensive career in the education field, Tamara Lasley understands the needs of the student and aims to provide a classroom environment in which learning is priority. She brings a wealth of Microsoft industry certifications to her classroom expertise.

Tamara Lasley

Program Coordinator LRC 215 tlasley@vhcc.edu | 276-739-2503

YOUR PROGRAM PATHWAY | 2 Semesters First Semester (Fall) ITN 106 Microcomputer Operating Systems ITE 182 User Support/Help Desk Principles TOTAL CREDITS

3 3 6

Second Semester (Spring) ITN 107 PC Hardware & Troubleshooting ITN 113 Active Directory (Windows Server)

3 3

ITE 140

Spreadsheeting for Business

TOTAL CREDITS

3 9

Why start at Virginia Highlands?

For more than 50 years, VHCC has been committed to making our region a better place to live, work, and learn!

Beautiful 100 acre campus in Abingdon

SAT & ACT Not Required for Admission

The SAT and ACT are merely numerical indicators of college readiness and are therefore not required. We’ve found that if you’re committed to your own success, regardless of your scores, then we’ll be able to help you cross the finish line!

Career Services & Job Opportunities!

Our instructors and career coaches are recognized by regional industry leaders and enjoy tremendous success connecting our students with employment opportunities upon degree completion.

17:1

Student to Faculty Ratio

80+

Programs of Study

84%

of Students Get Financial Aid

#1 College in the Region

Virginia Highlands Community College was recently voted the #1 College in the Region through the Best of Bristol Awards Program – from a group of two and four year colleges and universities in southwest Virginia and northeast Tennessee.

vhcc.edu | (276) 739-2438 | info@vhcc.edu PO BOX 828, Abingdon, VA 24212 VHCC is an Equal Opportunity/Affirmative Action Institution.

Si necesita ayuda en espanol, marque el numero 276-739-2559.