VGM Respiratory Telerespiratory Partner Resource

Welcome to the Telerespiratory Partner Resource. VGM’s comprehensive respiratory portfolio provides members with information and materials to build an industryleading sleep and respiratory program. Whether you want to care for patients in the office, in the home, or from afar, we have all aspects of sleep and respiratory care at your disposal. The information below will provide an overview of tools and resources available to build an effective and efficient telerespiratory program.

Boone Lockard VP of Clinical Services VGM & Associates

www.vgm.com/respiratory

TELERESPIRATORY PARTNER RESOURCE GUIDE

TELERESPIRATORY PARTNER RESOURCE MASKING FITTING WITH AI TECHNOLOGY

REMOTE SETUP

SleepGlad Whether your PAP or NIV patients are completely remote or face-to-face set ups, scan them with the original, patented, 3D mask fitting AI technology. Best-in-class technology and service offer 97% accuracy. Remain patient-centric with the most comprehensive mask options from seven manufacturers and your choice of inventory selections including predictive analysis. No special equipment to purchase or single-use app for patients to download. Be reassured your patients magnetic contraindications are standardized and documented accurately. Ask about the moneyback guarantee.

Encore We manage patient outcomes (not just equipment). Telerespiratory is the delivery of respiratory therapy using telecommunications technologies without a respiratory therapist physically present at the point of care.

Real-time, secure MESSAGING with patients allows getting info you need fast including documents. SleepGlad provides ANALYTICS for you to make better business decisions including subjective compliance data from patients contributing to EARLY-INTERVENTION TOOLS. The patient-centric, simple workflow will save TIME, reduce REFITS, increase COMPLIANCE, and simply GET PATIENTS SLEEPING. Also ask about PRN (Physician’s Referral Network) within SleepGlad to boot referrals, send/receive electronic scripts and supporting documents, and message with your provider partners in real time.

Our Respiratory Navigators create an exceptional experience that helps patients manage their respiratory care from the comfort of their homes, including our PAP360 Remote PAP setup and compliance management program.

Short on staffing? Have a PAP setup waitlist? Our respiratory therapist-led telerespiratory services team engages with your PAP patients for you.

Reduce patients’ wait time and convert your setup backlog into recognized revenue quicker! rtNOW is the #1 provider of remote PAP setups in the U.S. and is the national leader in telerespiratory care. With a 98% PAP setup rate and a 96% patient satisfaction rate, your patients will be thrilled with the direct connection with a respiratory therapist. Direct relationships, rather than escalation paths, create better outcomes and higher patient satisfaction. rtNOW is the best way to free up your respiratory therapists from simple tasks and reduce staff burnout. Our RTs use a HIPAAcompliant video conferencing system to educate patients, across all devices and masks, and provide real-time confirmation of completion.

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VGM Sleep Services Sleep Services is a CPAP set up and compliance program that aims to create relationships with patients for ongoing care and success. This program helps our members with staffing, revenue, and patient compliance. By using Sleep Services as their outsourced clinical service, the member/provider can be more efficient and reduce costs as opposed to hiring additional clinicians. Sleep Services provides more efficiency and higher compliance rates.

COMPLIANCE FOLLOW-UP Encore Our job doesn’t end with just the PAP setup. Encore’s PAP360 Navigators can stay connected to your new PAP patients for compliance monitoring and ongoing therapy coaching.

Encore engages with your patients regularly through their preferred means of communication (calls, texts, and/or emails) over the first 90 days of therapy while simultaneously monitoring device usage to ensure ongoing billing. Encore’s Respiratory Navigators drive improved patient adherence and create an environment favorable to long-term resupply success.

rtNOW’s patient-centric adherence program exceeds industry standards, with the highest adherence rates and best outcomes in the telerespiratory care industry. Our solutions allow your respiratory staff to concentrate on the more complex patients, while your adherence patients enjoy a direct relationship with one of our experienced respiratory therapists. rtNOW offers telerespiratory services with or without an RT on staff and allows DME companies to fearlessly scale with ease.

S3 Compliance produces valuable improvements to therapy adherence, connection rates, and long-term financial returns though a blend of live call, email, text, push notification, and optional automated calls. S3’s could-based, machine-agnostic approach to engagement is centered on enhancing the patient’s sleep therapy journey to compliance helping achieve the highest return and revenue per patient.

The S3 Executive Dashboard provides excellent statistical and analytical snapshots that are easy to read and understand. Best of all, you pay one low rate per patient onboarded. Let us show you what S3 can do for your team today.

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RESUPPLY OUTREACH PROGRAM Brightree ReSupply is an automated resupply system with the potential to drive your revenue higher and increase patient retention—so why wait? With Brightree ReSupply, you’re able to design patient-centered digital avenues for order generation, documentation, and billing that use software automations to take the heavy lifting off your staff’s shoulders. When patients can easily place and receive resupply orders using digital platforms, you spend less time managing manual processes and multiple to-do lists—and more time providing patient care.

S3 Resupply combines live management with technology to reach a larger, more diverse demographic of patients. Our patient-centric ordering process helps streamline the experience for patients while improving efficiencies for the provider. S3 helps track, review, approve, and ship orders in real-time. Key benefits include: best-in-class outreach models (live call, email, text, push notification, and optional automated call), insurance-driven outreach algorithms, line-item eligibility to maximize the value of every referral, produces over 50% quarterly order rates, creates a scalable model through technology-driven efficiencies, and includes in-depth business insights from the executive dashboard measuring key data points at the company, employee, and patient level. Let us show you what S3 can do for your team today.

VGM Fulfillment A reliable order fulfillment partner should be the silent, yet critical, catalyst to the success of your CPAP machine and CPAP resupply business. As your partner, VGM Fulfillment is responsible for the key operations of order fulfillment: picking, packing, shipping, and inventory management. We focus and excel on our core competencies while you execute excellence in yours—taking care of patients.

STILL HAVE QUESTIONS? CONTACT VGM RESPIRATORY This Telerespiratory Partner Resources is just the beginning. We regularly update the Sleep Product Class site with resources and solutions to help you develop and grow your own sleep program. But if you can’t find what you’re looking for or you have any questions at all, we’re here to help.

For more information contact: Boone Lockard VP of Clinical Services, VGM & Associates boone.lockard@vgm.com C: 815-298-2935 www.vgmrespiratory.com

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RESOURCE AND VENDOR CONTACTS

888-598-7797 brightree.com

855-543-5015 www.encorehc.com

888-510-1438 support@papresupply.com s3sleepcoach.com

866-757-4523 hello@sleepglad.com www.sleepglad.com

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respironics.com

833-786-6948 rtnow.net

VGM Fulfillment CPAP Resupply and Machine Setup Solutions 877-648-7959 fulfillmentinfo@vgm.com

vgm.com/sleep

TELERESPIRATORY PARTNER RESOURCE www.vgm.com/respiratory