Outbound Call Center Software Solution | Call Center Software

OUTBOUND SOFTWARE SOLUTION www.vert-age.com

INDEX INTRODUCTION

WORKING

FEATURES USES

ADVANTAGES CONTACT US

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INTRODUCTION • Vert-Age Outbound Software Solution, a solution which can provide to call centers to manage all the agents and the calls of the customers.

• It is a perfect solution for the call centers used to manage all the calls with agents and the overall quality of calls and call outcomes. Compare to manual dialing outbound software solution increase calling rate up to 100%.

• Outbound Call Center is a service provider software who makes a call to the client by the organization. The agents of the outbound call will call the customers for different reasons related to the performance, sales, and research of the software.

• Call Center Software, Outbound Call Dialer Software help to automate the calling process by intelligence to increase the operational efficiency of calls.

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WORKING

• Outbound software is an office used for making and receiving calls on a large scale by telephone on requesting by the customer.

• The software works when the agent dials a call from the system to the customer and in response, the customer picks up the call and give feedback.

• The purpose of the call will be different but the aim behind the call is the same is to provide better service to the customer.

• Outbound Software makes outbound calls to the targeted audience for the purpose of sales and marketing of the product.

• Using this software and running successfully we need to focus that we are having sufficient agent which can attend calls and ready to help the customer whenever the call is received.

• Outbound software is easy to use and can provide profit to the organization. In general, we can say that software will provide benefit the modern business world.

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FEATURES 1. Provide Real-time report: Outbound Software campaign will have the start time and the end time which will help in most of the cases. In this situation, the reports which are generated by the software will become more helpful for the employee and can be seen using the software.

2. Auto Dialing: This is the very first and the most important step in optimizing the outbound calls. If the agent has to dial many calls a day within the specific time period for the organization then the software will help in dialing call.

3. Quality Tracking: Quality Assurance is very essential for a long-term relationship with the customer. Making the customer happy for the long time period we have to maintain the quality of the software.

4. API availability: Vert-age Outbound CRM software solution is easily managed with the API’s which means that we can easily access CRM/ dialing/ messaging and social integration. API helps a lot now a day almost everyone is using API for the CRM.

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USES

• We can use outbound calling solution to confirm the order status of the client which he can do for cash on delivery.

• Outbound Software Solution help in updating the clients on their pending payment and the status related to that payment.

• The software can help in scheduling appointments with the agent and send time-to-time reminders to the customer.

• It can help in getting trade confirmation calls.

• Using Outbound Software Solution we can share price alert calls to the customers.

• Using this software we can schedule automated reminder calls to collect payments.

These are some basic use of the Outbound Software we can use it in many places.

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ADVANTAGES • Quality Tracking: Outbound solution enables agents to perform the task and provide the best quality software to the customers. Software can track the agent’s performance and generate results.

• Develop Selling Skills: We always try that most of the people buy the software so we can earn more profit. So using outbound dial we can develop our selling skills as it is easy to handle and dial more calls at a particular time.

• Provide Better Results: The method of emailing the customer is hit and miss method it sometimes fails which will low conversion rate. Using software one can increase conversion of the calls rate which results in increasing the sell and we get a much more impressive result. Outbound • Monitoring Employee Performance: In the previous year, the call center will suffer from detecting the performance of the employee. In any organization, some member performs well and some will irritate or not satisfy the customer with their service so we can never find who need more practice. But in modern calling program we can see the caller activities and who needs to be improving more.

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CONTACT US

GET IN TOUCH AS TO BE EXPECTED, WE LIKE TO CHAT. SO, KEEP IN TOUCH.

XENOTTABYTE SERVICES PVT LTD B-45, 3rd FLOOR, SEC-64, NOIDA-201301 CONTACT- 0120-4349743/9650095791 E-MAIL- SAHADEV@VERT-AGE.COM WEBSITE- WWW.VERT-AGE.COM

www.vert-age.com

www.vert-age.com