Offer Best Predictive Dialer | 2018 Reviews of the Most Popular Systems

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Predictive Dialer Software

What is Predictive Dialer Software? • Predictive Dialer solution is an integral component that takes care of all productivity deterrents. It is a complete outbound solution that can be deployed as a stand-alone product. Its comprehensive capabilities including voice recording, quality monitoring, reporting, CRM, and multiple campaign and lead management are designed to increase your contact center productivity by automating the outbound dialing processes. With automation of most time consuming manual dialing functions usually handled by agents and supervisors, our dialer increases your talking time significantly and gives you much more control over your operations. • As agents don't have to manually punch the numbers, all instance of misdialing and error is conveniently waived off. Predictive dialer is an intelligent system that keeps into account agent availability and operates on customized dialing algorithms.

Manual Dialing vs Predictive Dialing

Major Benefits of Predictive Dialer: ❖ It can intelligently assign calls to available agents. It never waits for one particular agent to be available. ❖ A predictive dialer helps to organize and manage the client database and maintain all relevant records systematically. ❖ This technology is quite helpful in blending calls in a call center which deals with both outbound sales and inbound customer service. ❖ It helps to improve efficiency of each agent working in a team, and improves professional relationships between the administration and the workforce. ❖ Cost reduction is another major advantage. There is no need for an operator who would manually maintain the call log or routes call to agents.

Dialer Benefits?

Whether it is usability perspective, round-the-clock support, innovative technology or effortless implementation under consideration, we ensure you the best solution for your business. Our world-class product is designed keeping in mind not only your present and future needs, but also your end user's experience with your organization. Let's face it it not only makes you look good, it helps us in living up to our hard-earned reputation for service excellence.

â?‘ High availability: Vert-Age Dialer offers flexible real time call pacing options, and features like same agent call back facility, conference support, live agent reassignment, and remote agent support making agents most efficient and productive.

â?‘ Advanced scripting: Powerful scripting and management tools, enable agents to have up-to-date information while servicing prospects and clients.

â?‘ Increase agent productivity: By facilitating redundancy at multiple levels, the dialer solution eliminates the impact of single point of failure while ensuring highest up-time in the industry by provisioning of multiple telephony services simultaneously.

â?‘ Rich feature set: Comprehensive dialing modes including predictive, preview, progressive, fixed-pace, agent less campaign (IVR), and manual dialing with high Answering Machine detection and sophisticated call pacing algorithms, businesses are assured of reduced agent idle time.

â?‘ Supervision and QM: With total agent monitoring capabilities such as call conferencing, barging, snooping, call logging, churning, on-thefly report generation, local and remote monitoring, the supervisors have a greater set of capabilities. Now, your administrator can easily manage agent and campaign centric data with a set of user-friendly tools.

â?‘ Compliance: Reject "Do Not Call" numbers to comply with regulatory norms and improve agent productivity. With automatic cleansing of call lists, the callers do not waste time calling DNC numbers.

Ameyo dialer ensures lowest abandon rates and least hang-ups on successful calls.

â?‘ Multiple Campaign Management : Monitor and manage multiple campaigns with complete ease and dexterity without dedicating additional resources. Manage agents on different campaigns, and re-allocate them as campaign requirements change.

A Predictive dialer software is a provided advantage to the already growing economy. It has found great use in banking sectors, telemarketing departments, customer service and call center areas of the companies. Predictive dialer is a long term investment one is willing to take, as it will provide the company with better customer retention and higher sales.

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