Inbound Call Center Software Solution | Call Center Solutions

XENOTTABYTE SERVICES PVT. LTD. INBOUND SOFTWARE SOLUTION

www.vert-age.com

INDEX INTRODUCTION

WORKING

FEATURES USES

ADVANTAGES CONTACT US

www.vert-age.com

INTRODUCTION

• Vert-Age a company which can provide advanced Inbound Software Solution for the call centers.

• Using the Advanced Inbound Solution we can get the advantage of the experts and the complete resources of an entire expert team with skilled IT professionals.

• The clients who connected with our inbound solution can have all the solution, they’ll have the advantage that increases the industry knowledge.

• There are many organizations across the industry that uses Vert-Age call center software for their inbound customer service.

• Vert-Age inbound call center solution, they have a better experience of a fully-featured inbound call center without any extra cost and maintenance.

www.vert-age.com

WORKING

• An inbound software solution is used for receiving incoming calls on a large scale by telephone on requesting by the customer.

• The inbound software works when the customer dials a call to the agent and in response, a customer picks up the call and give the solution to the agents.

• The customer can dial the call with any purpose, an agent has to receive calls and solve the query by receiving incoming calls.

• Inbound Software receiving inbound calls from the purpose of sales and marketing of the product.

• Using this software and running successfully we need to focus that we are having sufficient agent which can attend calls and ready to help the customer whenever the call is received.

• Inbound software is easy to use and can provide profit to the organization. In general, we can say that software will provide benefit to the modern business world.

www.vert-age.com

FEATURES •

• • • • •

•

Show messages - It sends the messages when the customer enters or traversing through our planned inbound software at the time when customers call.

Integrated IVR options – Vert-Age Inbound Software when integrated with IVR provides multiple options in the menu bar for the callers so the customer can choose the appropriate option they need.

Wait for turn – Sometimes all of your team members were busy in talking calls means they are busy somewhere. Wait for the queue to ensure customer to wait for their turn.

Unlimited voicemail prompts - enhancing the entire phone experience by providing options to the administrator to create custom voicemail prompts depending on the call flow Call conferencing - Allowing phone teams to add one more subject matter expert to solve the caller’s queries/problems Real-time dashboard for supervisors - dashboard to understand the live working of the call center Call monitoring and barging for supervisors - ability to monitor all phone conversations real-time and barge if necessary to ensure that the caller receives the best possible solution while ending the call

www.vert-age.com

USES

• We can use Inbound Software Solution with our CRM software for the use.

• We can use Inbound Software Solution in routing the customers call to the available agents.

• We can easily integrate between IVR and Auto dialer software by using Inbound Software Solution.

• We can use Inbound Software Solution in maximizing the call attending capacity of the agents.

These are some basic use of the Inbound Software we can use it in many places.

www.vert-age.com

ADVANTAGES

• •

• • •

CRM Integration: In Inbound Software by using open API’s we can easily connect customer data with your call centers. For adding the customer we can use our CRM and ticketing integration.

IVR Flexibility: Having Hosted IVR solution, the customers are guided using Automated IVR unit where they have to choose the service which they want. As the customer join our family our business increase and it becomes more important to provide consistent service until he is in our family.

Automatic call distribution: Automatic Call Distribution (ACD) a type of software technology which can allow inbound call centers to transfer agent calls, their emails and SMS to the agents on the basis of customer request.

Queue Monitoring: Inbound calling software manages all the callers in a queue and quickly transfers them to the agents for the help. With our ACD software, we have complete control over how customers interact with the call center.

Skill based routing for agents: The agent who work in our company having their own strength and weakness. Our CRM find the appropriate agent from the available agents for the request which comes from the customers.

www.vert-age.com

CONTACT US

GET IN TOUCH AS TO BE EXPECTED, WE LIKE TO CHAT. SO, KEEP IN TOUCH.

XENOTTABYTE SERVICES PVT LTD B-45, 3rd FLOOR, SEC-64, NOIDA-201301 CONTACT- 0120-4349743/9650095791 E-MAIL- SUPPROT@VERT-AGE.COM WEBSITE- WWW.VERT-AGE.COM

www.vert-age.com

www.vert-age.com