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XENOTTABYTE SERVICES PVT. LTD

AUTO DIALER SOFTWARE

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INDEX

WORKING

INTRODUCTION

FEATURES USES

ADVANTAGES CONTACT US

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INTRODUCTION • •

• • • • •

Vert-Age Auto-Dialer software a complete outbound call dialer software. AutoDialer software is an electronic device or we can software which is used to dial phone calls.

The dialer Software is used to dial many numbers automatically and store the call data to the database.

After dialing the number when calling connect dialer will play a recorded message or it connects the call to live agents.

The Auto-dialer software increases the customer’s satisfaction and also helps in increasing the profits from the collection.

Vert-Age Dialer Software is cost-effective and efficient so everyone can buy it easily. Auto-Dialer helps the organization in saving the time and money both and can earn more profit.

The word Auto Dialer means that automatically dial number by using the system database. It is an outbound call dialing system used to deliver important information or dialing calls.

The Dialer software helps in reaching thousands of people in less time it can also increase customer’s satisfaction. It is the best way to increase production.

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WORKING • While working with auto dialer software, we just need a system in running condition so we can run the software, a person who can answer the calls, and an active telephone line.

• We use voice modems for playing the recorded voice over a telephone line. Every standard desktop computer always contains two to four internal modem cards.

• Having more modems will provides more benefits, as it can help in dialing more concurrent calls at a time.

• We are using the software gives the command to the computer that which number is to be dialed and what to do in response if signals busy.

• Before dialing any number, the Auto-dialer software decides which number is to dial and for how long.

• When the call is dialed by the customer it will be picked up by a person in the first 25 seconds, or the time it takes to ring four times.

• Then the call is forwarded to the voice mail so that the auto-dialer will drop a call if no one answers by 25 seconds.

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FEATURES 1. Call Recording and distribution: It is the most important feature when Auto-Dialer software is used in call-centers. It is important to call centers to record the calls for quality and legal purpose.

After listening that calls the managers and the senior person give feedback to the agents.

2. Auto Dialer with CRM: Vert-Age Dialer software is when connected with our featured CRM software become more powerful. It provides more profit to the agents as it can collect information and save it to the database for the use. We can use CRM data for our calling if required in the future.

3. Work as a reporting tool: Auto-Dialer Software when connected with integrated CRM software work as a reporting tool. All the information related to call and the customers are saved.

The dialer can provide better service generates more productivity in less time.

4. Report and Analysis: Vert-Age Dialer Software having another feature to generates the report and analyzes it for further process. It is one of the best features that our dialer software has with having all the detail from the starting of the call. We can save the reports in our database so that in future if the customer required so we can easily provide them these reports.

5. Detect the answering machine: This is one of the best features that every Auto-Dialer should have. It has the ability that distinguishes live human picks call. The system analyzes the incoming call and makes a prediction on that. Every time in the process agent has to visit answering machine which affects productivity.

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USES • High Efficiency: Using Auto-dialer means that we don’t want to dial call manually, thus it eliminates the various calls which are misdialing, increase wait time and call drops, affecting the operational efficiency.

• Reduce Wait Time: With manual dialing, the agent takes more time and the customer waits for some time to connect. Auto-dialer enables the dialer system to recognize these elements and skip misleading calls.

• Increase Agent Talk Time: Auto-dialer provides much time to the agents so they can interact more with the customers which result in better understanding the problem and improves relationships with the company.

• Increase Conversion Ratio: Using Auto-dialer software as the agents can attend only legal calls it will result in increasing the dialing ratio of the agent. It helps in increasing the profit and connects more customers in less time.

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ADVANTAGES • As in earlier days, there was no internet, so calling is the only way to interact with the agent. It takes more time in solving the queries. By introducing the dialer we can decrease the time to solve the issue.

• As we are having such qualities in our Auto-dialer software it will improve the selling of the software. As it is easy to use and helpful in communicating the customer it will earn more profit.

• Using Auto-Dialer software for the company will help in improving its brand reputation. By providing customers the best dialer software they believe in us, they entrust our products. Auto-Dialer software helps in showing the real-time report which helps the agent in communication.

• Auto-Dialer help in reducing the call time of the agents. When agents call the customers by manually looking into the excel sheet, then they call the person and communicate if call picked up. Otherwise, it is the wastage of time and we can save it using Auto-Dialer software.

• Using Auto-dialer software we can increase the sales for the company. We have our sales team which focuses on cold calling, more calling provides more sales. It saves our time from listening to busy tones and wastes our time in listening to the calls.

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GET IN TOUCH Xenottabyte Services Pvt. Ltd. B-45, 3rd Floor, Sec-64, Noida-201301

0120-4349743 support@vert-age.com

www.vert-age.com

www.vert-age.com