Auto Dialer Software | Predictive Dialer Software | Vert Age Dialer

VERT-AGE DIALER A comprehensive BPO Solution That Is Smarter, Simpler, And More Convenient

www.vert-age.com

+91-9650095791

Introduction: In the year of 2014, Vert-Age pioneered an idea to create a highly adaptable and customized call center software solution for businesses. Today, with the escalation of globalization, customer support is a key to successful businesses. And to help the businesses to improve their customer services, we offer an allin-one dialer software suite that persistently improves the customer services across the channel. VertAge feels very proud of not only the technology it has embraced but also on the expertise of its developers. The company is flourishing under the direction of some of the genius and experienced people. We are quite aware of our customers’ requirements and which is what inspires us and makes us ensure a better solution for all the time.

We are best known for developing: • Scalable and robust contact center software • Cloud-based contact center system • Easy to set up and handle • Enterprise-grade solution • A convenient ecosystem for round-the-clock customer support

www.vert-age.com

+91-9650095791

Products & Solutions • • • • • •

www.vert-age.com

Auto Dialer Software Predictive Dialer Software Customize CRM Software Solution Cloud Based Call Center Solution Outbound Call Center Software Solution Inbound Call Center Software Solution +91-9650095791

Other Features: Products Offered: ✓ BPO Industry and Helpdesk Solutions ✓ Inbound , Outbound Solutions ✓ Fully Integrated with ACD and Voice Logger ✓ Inbuilt CRM for better customer handling ✓ Automatic Answering and Voice Guidance

www.vert-age.com

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Built in recording Call detail report Voice mail Voice mail to Email Fax to Email Call forward & call back Third party software integration +91-9650095791

Vert-Age Dialer Inbound Features: • • • • • • • • • • •

Multi Level IVR Can be designed.

Multiple IVR Can be Configured like Port Wise or DNI wise.

Supports any ODBC complaint Database Integration.

Has supports for multiple Languages .

GUI based IVR configuration and advance IVR through scripting .

IVR Changes can be done on the fly without any downtime.

Supports 3rd Party TTS and ASR Integration.

Supports Call Back on Missed Calls.

Supports DND Feature for Inbound Calls.

Estimate wait time play to caller if call is in Queue.

Customizable Queue Message for each Process.

www.vert-age.com

+91-9650095791

Vert-Age Dialer Outbound Features • • • • • • • • • • •

Predictive, Progress and Preview Outbound Dialing .

Complete automation of Dial Out Number upload.

Automatic Rescheduling based on call status.

DNC Filter before dialing .

Manual as well as Automatic Pacing for advanced Dialing.

Lead Management feature to select dialing data.

Rescheduling of Called Data based on Call Status.

Multiple Attempts for Connected as well as Not Conencted Calls .

Call Progress Analysis to detect AM, SIT, Fax. Time Zone based calling on basis of AreaCode or State .

Calls in Queue Message.

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Option to drop Voice Message in case of Answering Machine.

www.vert-age.com

+91-9650095791

Reports:        www.vert-age.com

Dialer Productivity Reports Agent Service Reports Call Detail Reports Call History Reports Call Status wise Summary Report Call Status Final Status Report Many More and customized Reports. +91-9650095791

Vert-Age Dialer Client Features ❖ ❖ ❖ ❖ ❖ ❖ ❖ ❖ ❖

www.vert-age.com

Agent can be present in more than one skill at the same time.

Mini-CRM Pop up on call transfer.

URL Push to Agent Desktop Supported.

IVR Information can be passed to URL for information display.

Soft Phone Interface to Make Call, Hold, UnHold, Transfer, Drop Call etc are available.

Advance features like conference, hot transfer, screen transfer available.

Call in Queue Pop up Available .

Agent Can see List of scheduled calls, Missed Calls, Call taken Call Disposition with call back to self available.

+91-9650095791

Contact US: Xenottabyte Services Pvt. Ltd.

B-45, Sec-64, Noida-201301 Phone: 0120-4349743 Email: info@xspl.group Website: www.vert-age.com

www.vert-age.com

+91-9650095791