XENOTTABYTE SERVICES PVT. LTD AUTO DIALER SOFTWARE
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INDEX • • • • • •
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INTRODUCTION WORKING FEATURES USES ADVANATAGES CONTACT US
INTRODUCTION • The word Auto Dialer is a combination of two which means that automatically dial number. • It is an Outbound Dialer used to dial numbers and gather information. • It is software which can be used for dialing thousands of numbers. • Auto-Dialer is used for Customer support and for call centers.
WORKING • • • • • • • •
For working with the auto dialer, we must need a computer in running mode to run the software, a person who answers the phones, a voice modem, and an active telephone line. The voice modem we are using plays the recorded voice over a telephone line. In standard desktop computers, there are two to four internal modem cards. If we are having more modems, so we can dial more concurrent calls at a time. The software which is used will tell the computer system which numbers is to dial, and what to do in response if the signal is busy. Auto-dialing software decides which number is to dial and for how long. Mostly the calls are picked up by a person in the first 25 seconds, or the time it takes to ring four times. Call is forwarded to the voice mail so that the auto-dialer will drop a call if no one answers by 25 seconds. The call will be dropped further if a busy signal occurs.
FEATURES • Easy to access: Today no one likes to go through the complex and difficult process when he or she is on the call. That’s why we introduce auto dialer software which directly takes you to the solution. • Auto Dialer with CRM: If you are having CRM, then use it to the auto dialer. CRM can collect information and make it easier to work comfortably. The best auto dialer will provide a two-way connection with the CRM you already depend on. • Work as a reporting tool: The best dialer can provide better service generates more productivity in less time. It will generate a report and these reports can help in finding the better performer and the weak person in your team. • Report and Analysis: One of the best features in the dialer software is saving the call report with having all the detail from the starting of the call.
USES
• Used in matching caller ID with your location. • It is used in monitoring Live phone calls to ensure the quality. • It can also be used in the verification of call numbers. • Using Auto Dialer we can save that time and use it in customer interaction.
ADVANTAGES
• Provide predictive dialing strategy for high call volumes and maximize agent productivity by reducing the call time. • Work as a preview dialer, for complex sales process dialer provide preparation time before placing the call. • Improved Efficiency, the dialer connects only those calls to agents which is real which help in increasing the productivity. • Better conversion ratio, dialer solution is implemented for complex inside sales process involving high-value leads
CONTACT US
GET IN TOUCH AS TO BE EXPECTED, WE LIKE TO CHAT. SO, KEEP IN TOUCH. XENOTTABYTE SERVICES PVT LTD B-45, 3rd FLOOR, SEC-64, NOIDA-201301 CONTACT- 0120-4349743/9650095791 E-MAIL- SUPPROT@VERT-AGE.COM WEBSITE- WWW.VERT-AGE.COM
www.vert-age.com
www.vert-age.com