+ powered by vectralis
We set up a support team connected to an international network of over 100 experts. Fast response and experience are critical to this level of service to protect equipment value and business continuity. To keep production running, we have a team dedicated to providing customer support. There are 12 engineers available to assist you remotely or in person, according to urgency.
Before a project starts, we see exactly what you need, your ideas are evaluated by our experts to explore solutions, together and Ourhand-in-hand.salesandservice team is available to visit you and start this process, we assure that we can present you the best solution for your Werequirement.arepartnered with TERADYNE Inc. o ering training on these platforms for Software analysis and development. Our support team will train you during the installation of your project to ensure the correct performance and use of your solution. Always with the advantage of after-sales service through the e ciency of our support and service team. You can request a visit through our contact channels or on vectralis.com consulting &ing + powered by vectralis
Standard one year warranty. Acording to customer´s needs. We o er service policies based on project or time. Sujected to available travel options. Scheduled according to the project proposal. +optiservicespoweredbyvectralis This possiblemakesteamittoo er the capabilities:following 0Remotely:-24hours Face-to-face:2-48hoursreferenceresponsetime* Our support solutions have a single purpose: keep the equipment working to avoid line breaks and ensure the e ciency of the process. Saving time and money. Reach us through the contact channels, we are mindful of the services necessary for optimum project support. We o er service policies and extended warranty to help our customer at the right time without incurring additional costs. *the response time is subjected to the factors of the project
nationalworlwide 50+ international projects installed. Reynosa & Queretaro Apps Engineer serving the NE border Mexico City ICT CentralEngineerDevelopmentServingMexicoGuadalajara Plant 1 ICT + manufacturing Plant 2 Functional test + Automation MexicoUSACostaBrazilArgentinaEuropeAsiaRica 3k+ national projects installed
spare parts service Do you need a spare part? We o er spare and replacement parts for our systems as well as third-party Weinstallations.willbehappy to provide a specific spare part package for you.
We have an optimal solution for your needs. Using the channels that best fittime.your Focus on efficiency and Customer peace of mind With the plus of after-sales service, our customers save time with stable and innovative machines every day of the year. +52 (33) services@vectralis.com3165-2000www.vectralis.com
