power, support and service

+ powered by vectralis

We set up a support team connected to an international network of over 100 experts.

Fast response and experience are critical to this level of service to protect equipment value and business continuity.

To keep production running, we have a team dedicated to providing customer support. There are 12 engineers available to assist you remotely or in person, according to urgency.

consulting & ing + powered by vectralis

Before a project starts, we see exactly what you need, your ideas are evaluated by our experts to explore solutions, together and hand-in-hand.

Our sales and service team is available to visit you and start this process, we assure that we can present you the best solution for your requirement.

We are partnered with TERADYNE Inc. offering training on these platforms for Software analysis and development.

Our support team will train you during the installation of your project to ensure the correct performance and use of your solution.

Always with the advantage of after-sales service through the efficiency of our support and service team.

You can request a visit through our contact channels or on vectralis.com

service opti s

+ powered by vectralis We offer service policies and extended warranty to help our customer at the right time without incurring additional costs.

reference response time*

Remotely: 0 - 24 hours

Face-to-face: 2 - 48 hours

*the response time is subjected to the factors of the project

Standard one year warranty.

Acording to customer´s needs.

This team makes it possible to offer the following capabilities:

We offer service policies based on project or time.

Sujected to available travel options.

Scheduled according to the project proposal.

Our support solutions have a single purpose: keep the equipment working to avoid line breaks and ensure the efficiency of the process.

Saving time and money.

Reach us through the contact channels, we are mindful of the services necessary for optimum project support.

worlwide 50+ international projects installed.

Asia Europe Argentina Brazil Costa Rica USA

Mexico

national 3k+ national projects installed

Reynosa & Queretaro Apps Engineer serving the NE border

Mexico City Guadalajara Plant 1

ICT + manufacturing

Plant 2

Functional test + Automation

ICT Development Engineer Serving Central Mexico

spare parts service Do you need a spare part?

We offer spare and replacement parts for our systems as well as third-party installations.

We will be happy to provide a specific spare part package for you.

With the plus of after-sales service, our customers save time with stable and innovative machines every day of the year.

Focus on efficiency and Customer peace of mind

We have an optimal solution for your needs.

Using the channels that best fit your time.

+52 (33) 3165-2000 services@vectralis.com www.vectralis.com