MANAGED SERVICES MONITORING PACKAGE Vector Choice offers managed services packages to meet organizational needs of all sizes. All of our packages come with industry-exceeding standards. From there, you select the upgrades that best meet your needs.
Core Values: Do the Right Thing Integrity is paramount in creating a successful business venture. In every decision, we take an honest look at what it means to our clients, employees and vendors. We hold ourselves to the highest ethical standards and look for these same qualities with whom we do business. Take Ownership We accept responsibility for all of our actions. We demand excellence in ourselves, in everyone we associate with, and in everything we do. Only the highest quality products and services are acceptable for our company and clients.
Be Versatile and Agile We focus on the future, looking for the smartest ways to improve our services, develop new markets, and express flexibility as new ideas and technologies come to the forefront. Be Respectful We respect every individual we encounter, whether a client, employee, partner or competitor. We always treat others as we wish to be treated. Do What You Say When we make a promise, we keep it. We expect the same from our employees, clients and partners.
GUARANTEES 100% Satisfaction Guarantee Complete Information Privacy Make Things Right If We Fall Short Excellence in Service Experience Service Level Agreement Service Phone Calls Always Answered By a Tech Never Leave a Service Voicemail Onsite On-Time Guarantee Immediate Response For Emergency Issues 100% Coverage if Your Company is Hacked*
MONITORING
= Service is Included = Service is Optional = Service is Not Included
SUPPORT
MONITORING
Unlimited Remote Support Unlimited Onsite Support CTO Services Small Projects* Dedicated Onsite Resource
QUALITY ASSURANCE Technology Business Reviews Monthly Quality Assurance Calls Dedicated Account Manager
REPORTING Monthly Health Report Weekly Open Ticket Report Security Awareness Service Level Agreement Quarterly Security Assessment Real-Time Dashboard
BACKUP Daily Bare Metal and Applications Level Backup for Computers Daily Bare Metal and Applications Level Backup for Servers Daily Office 365 Suite Backup
Vector Choice 2021
= Service is Included = Service is Optional = Service is Not Included
BACKUP
MONITORING
Disaster Recovery Plan BDR Backup Additional Retention and Storage Website Backup Mobile Device Backup
MONITORING TOOLS 24/7/365 Monitoring Service Auto-Healing Monitoring Agents (RMM) Scheduled Preventative Maintenance Payment and Invoice Portal Self-Service Portal Ticketing Dashboard Custom Alerts Secure Remote Access Automated Software Deployment
SECURITY Anti-Virus Protection Anti-Malware Protection Microsoft Patch Management Third Party Updates – Adobe, Apple, Mozilla, Java, Google Chrome
Vector Choice 2021
= Service is Included = Service is Optional = Service is Not Included
SECURITY
MONITORING
Anti-Ransomware Protection All the Time VPN Web Gateway Security Security Assessment Application Control/Ring-Fencing Network Reporter User Training and Test Phishing O365 Defense* One Day SIEM* Security Threat Detection Two Factor Authentication Password Vault Computer Encryption Mobile Device Management SOC - Incident Response Email Archiving IDShield
HIPAA COMPLIANCY GROUP
*FOR HEALTHCARE CLIENTS ONLY HIPAA Assessments Intuitive Training Seal of Compliance
Vector Choice 2021
= Service is Included = Service is Optional = Service is Not Included
HOSTING
MONITORING
Email In/Out Spam Filtering Microsoft 365 Business (Email, OneDrive, Teams, SharePoint, Azure Active Directory, InTune) Email Encryption Virtual Server Hosting Phone Hosting Fax Hosting Co-Location
SITE Network monitoring and alerting for all network devices and peripherals Wattbox for power management Wattbox for power management and UPS Dark Web Monitoring Firewall and Content Filtering, IPS and IDS
EQUIPMENT Windows Laptop/Desktop MAC Laptop/Desktop Additional Monitors Docking Station Printer/Copiers Servers Networking Equipment
Vector Choice 2021