NPMA 2017 Annual Report

the future is bright 2017 ANNUAL REPORT

2017-18

BOARD OF DIRECTORS

EXECUTIVE COMMITTEE

J. Bryan Cooksey, III

President McCall Service, Inc.

Dennis Jenkins President-Elect ABC Home & Commercial Services

Chris Gorecki Treasurer Rollins, Inc.

Scott Steckel Secretary Plunkett’s Pest Control, Inc.

Chuck Tindol

Immediate Past President Rentokil Steritech

Dominique Stumpf Ex-Officio National Pest Management Association

REGIONAL DIRECTORS

Sarah Thomas-Clark

Scott Fortson

Nicole Kirwan-Keefe

Thomas Cantu

Sandy Costa

Chris Christensen

Faye Golden

Suzanne Graham

Ben Johnson

Dayton Hylton

Andrew Klein

Kevin Lemasters

Justin McCauley

Jason Payne

Alfred Treleven

Region #1 Director Thomas Pest Services, Inc.

Region #2 Director Terminix Service, Inc.

Region #3 Director Clark Pest Control

Region #4 Director Bug Off Pest Control

Region #5 Director GreenLeaf Pest Control

AT-LARGE MEMBERS

Christensen’s Urban Insect Solutions, Inc.

Assured Environments

Cook’s Pest Control, Inc.

EnviroPest

PAST PRESIDENTS’ REPRESENTATIVE

ALLIED DIRECTORS

Laura Simpson

Scott Reasons

Dugas Pest Control of Baton Rouge, Inc.

Syngenta Crop Protection, LLC

Massey Services, Inc.

McCauley Services

ABC Home & Commercial Services

Payne Pest Management, Inc.

ASSOCIATE DIRECTORS

James Shaffer PestWest LLC

Deni Naumann

Copesan Services, Inc.

Dayton’s Pest Control Services, Inc.

Sprague Pest Solutions

UPFDA REPRESENTATIVE

Victor Charles ServiceMaster

Donna Giacalone The Bug Stop, Inc.

Professional pest control serves a critical role in society.

We keep communities safe and healthy by protecting homeowners from disease-carrying pests. We protect homes and businesses from pest-inflicted damage. We safeguard our food supply. We provide critical services to hospitals and nursing homes, restaurants and hotels, schools and universities, and more. And, we do all this in a way and manner that ensures our professionalism and credibility as an industry shines through.

You are the face of our industry — each and every day — in every customer interaction and impression. What you do in your own businesses reflects on our industry and what we do as an industry reflects on you. With this give and take, we want you to be prepared and at the ready to face what we at NPMA believe is a very bright future.

We have a clearly defined vision of every home and business utilizing professional pest control services, and we spent much of last year building on the foundational plans set forth in our strategic plan.

We’ve focused on our members by providing them with the tools and training they need to grow. We have established ourselves as an authority on public health by joining important conversations and having a seat at the table with other industry partners like the CDC, the EPA, and more. We continue to make quality consumer connections with the invaluable marketing support of the Professional Pest Management Alliance, and we proactively engage with regulators and policy makers to protect your interests and drive change where needed.

Our work also extended beyond our borders and focused on international alliances. We participated in the newly-formed Global Pest Management Coalition.

The charge of this initial gathering, representing nearly 30 countries, was to identify synergies between our associations and find ways to work together on issues that impact all of our organizations and industry, including food safety, working with government and world agencies like the World Health Organization, and responding to activist groups.

Yes, 2017 was a busy year with significant progress being made. We welcomed more than 425 new member companies to our organization and initiated new programs and committees, including our new Resource Center, our new Health Insurance Exchange, and the NPMA Strategic Partnership Program.

Our public policy team worked to enact change and preserve our interests on regulation and legislation — both on the Hill and in local municipalities.

In 2017 alone, the number of QualityPro accredited companies grew by 10 percent, bringing the total number of companies recognized for meeting the standards of professionalism to more than 500.

We also continued to get our messages out to consumer audiences through the work of the Professional Pest Management Alliance. In 2017, we’ve been everywhere — in magazines, newspapers, TV news programs, and across social media. We’ve driven more than 4.5 million consumers to PestWorld.org.

Working in this industry is something we can and should all be proud of and by working together, our future is brighter than ever.

Sincerely,

Dominique Stumpf Chief Executive Officer, NPMA

LETTER FROM THE CEO

Dear NPMA Members,

A LOOK AHEAD — OUR PATH FORWARD NPMA is ever expanding its education programs, enhancing member resources, and strengthening its influence in the development of balanced and proactive legislation. Together, NPMA and its members will meet the challenges and take advantage of the opportunities that lie ahead. The association looks forward to supporting the pest management industry and the critically important role it plays — protecting public health, food, and property.

After laying the groundwork at the P3 Summit in 2016, the National Pest Management Association spent 2017 executing on various initiatives to support the group’s new strategic plan and four established goals, which include:

CONSUMER CONNECTIONS A growing number of consumers are actively seeking protection of their residences and businesses with pest management professionals.

MEMBER ENGAGEMENT An increasing number of pest management companies are using NPMA benefits to improve the quality of their businesses.

PUBLIC HEALTH LEADERSHIP NPMA and pest management professionals are the trusted sources for protecting people, structures, and land from pest-related health threats.

REGULATORS AND POLICY MAKERS NPMA is increasing its influence in the development of balanced and proactive legislation and regulations.

A MESSAGE FROM THE PRESIDENT

What a year it’s been for NPMA — one of positive growth toward a better and brighter tomorrow. In 2017, we worked tirelessly in many different areas of the business to continue shifting the public’s understanding of our role as protectors of health, food, and property.

We took steps to help grow our employees by launching the NPMA Resource Center, chockfull of training resources and tools needed to be successful both in the field and in the office.

We’re very proud of this initiative and encourage you to check it out on NPMA’s website.

We concluded year one of our Executive Leadership Program, comprised of ten individuals who helped to enhance NPMA and the membership experience. And, our industry relations teams worked behind-the-scenes to ensure our companies remain unaffected by overreaching regulations. These and other efforts have undoubtedly shaped the general perception of the work we do each and every day to safeguard homes, businesses, and families.

As my time serving as your president comes to an end, I wanted to express my sincere gratitude to the NPMA Board of Directors, staff, and past presidents for their collective support in moving the industry forward. In just two decades, NPMA’s efforts have contributed to the substantial growth of our industry from $4B to $9B. If 2017 is any indication of what’s to come for our industry over the next 20 years, I personally can’t wait to be a part of it. I am truly excited for the future of this wonderful industry with the training, advocacy, and support provided by NPMA. So, get your sunglasses ready because this future of ours is a bright one!

J. Bryan Cooksey, Jr.

NPMA President, 2017/2018 McCall Service, Jacksonville, FL

ENSURING THE FUTURE OF OUR INDUSTRY OUR MISSION

NPMA supports members in being professional, knowledgeable, and profitable through education, industry leadership, public policy advocacy, and growth of the market.

OUR VISION

Every household and business is protected by professional pest management services.

NPMA BY THE NUMBERS

5,500

MEMBERS STRONG

79

COUNTRIES REPRESENTED

BY MEMBERSHIP

19

27

COMMITTEES

NPMA BOARD OF DIRECTORS

426

NEW MEMBERS IN 2017

783

BILLS IN 48 STATES AFFECTING THE PEST CONTROL INDUSTRY

26

DEDICATED STAFF

$5.9M

NPMA’S ANNUAL REVENUE

3,700

LARGEST TOTAL PESTWORLD ATTENDANCE EVER

INDUSTRY OVERVIEW

20,018 COMPANIES

143,705 SERVICE TECHNICIANS

$8.5+

BILLION IN ANNUAL BILLING

Courtesy of Specialty Products Consultants, LLC - A Strategic Analysis of the U.S. Structural Pest Control Industry - 2017

EDUCATION Recertification credits are now available in 36 states through advanced training courses only available in the NPMA Online Learning Center.

Additionally, exciting new updates are coming soon to the NPMA Mobile Field Guide, and we will soon launch cutting-edge training resources to include podcasts and 360-degree training videos.

NPMA’s Online Learning Center offers exclusive access to 23 training courses that cover everything from technical education to business development. Course offerings include new hire training, which is designed to prepare new structural pest control technicians for their careers in pest management. Courses are designed to provide an overview of integrated pest management, federal laws that govern this industry, the product label, pesticides, important pest groups, basic pest control equipment, and safety.

INDUSTRY LEADERSHIP The Executive Leadership Program was created to find passionate, committed, and engaged individuals from all parts of the country who want to enhance NPMA and the membership experience while connecting with industry leaders. Each year, a new class begins a twoyear planned curriculum that prepares them for association leadership.

NPMA appoints PMPs from across the country to participate in the program, and funds participation and travel to Academy and PestWorld so that participants can be part of NPMA’s board meeting, share experiences, and take advantage of networking and learning activities.

PUBLIC POLICY Over the past year, NPMA has aggressively pursued pesticide regulatory reform legislation in the 2018 Farm Bill, defended critical pesticide registrations before the EPA and strengthened our advocacy efforts at the state level through our expanded State Policy Affairs Representative (SPAR) program. In 2017, we submitted seven formal comments to Federal Agencies and raised $40,000 for our PAC.

EXECUTIVE LEADERSHIP P

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The ELP has had an integral part in helping me achieve my career goals. It has given me a deeper understanding of diversity, professional etiquette, and other important aspects that are often overlooked as a company grows. Attending NPMA events has been the highlight of my career; the personal relationships, leadership development, and being able to get a first-hand look in the heart of the industry can’t be experienced anywhere else. I’ve also had the opportunity to work with an industry titan as a mentor — someone who has the wisdom and experience to objectively help me achieve my goals.

”

DANIEL HILL Dugas Pest Control, ELP Class of 2017

PRIDE & PROFESSIONALISM VIDEO NPMA announced the release of Pride and Professionalism 2017, a professionally produced video created to help companies communicate the value of the pest management industry.

The video highlights the role pest management plays in protecting public health by controlling pests that threaten human health, the food supply, and the structural safety of homes and businesses. Viewers also learn about the benefits of a career in pest management, along with industry’s projected economic growth and commitment to professionalism.

The video is available for immediate download at www.npmatraining.org for use in a variety of communications efforts including: client education, employee recruitment, staff orientation, and business development.

NEW IN 2017!

NPMA’S HEALTH INSURANCE EXCHANGE PROGRAM

Focused on providing small and mid-sized employers with benefit options previously only made available to larger employers, the NPMA Insurance Exchange offers cost effective benefit solutions that make sense in today’s unpredictable marketplace. New benefit options for small businesses include: n

Self-Funded Medical Plan

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Health Reimbursement Arrangement

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onsumer Directed Spending Accounts, including Health Savings Accounts C (HSA), Health Care FSA, Dependent Care FSA, and Limited-Purpose FSA

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Voluntary Insurance Products through Transamerica Life Insurance Company

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Dental Coverage

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Hospital Indemnity

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CancerSelect Plus

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Vision Benefits through MetLife

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And much more!

TOP 5 BENEFITS OF MEMBERSHIP 1. Online Learning Center: The Online Learning Center offers exclusive access to training courses that cover everything from technical education to business development. Many of these courses can earn you state recertification credits, as well.

2. Human Resources Consulting: NPMA members can now call, email, or text Seay Management Consultants to speak with one of their HR consultants free of charge regarding any employment issue that arises in their business. And, for certain situations that may require more attention, such as developing an employee handbook, establishing a compensation program, or EEOC discrimination investigations, NPMA members receive a special 15 percent discount.

3. Pest Pictures: NPMA has developed a gallery of images available for use by NPMA members on my.npmapestworld.org under “Pest Pictures.” Members may download, print, photocopy, and distribute these images for their member organizations’ commercial purposes, including advertisements, websites, social media, and other promotional materials.

4. Nissan and Enterprise Fleet Management: NPMA offers two fleet management services to members. Through Nissan, members and association partners are eligible to purchase a new Nissan or Infiniti vehicle using exclusive incentives established by Nissan for the NPMA organization. Enterprise also offers unmatched expertise in the fleet management space, as it has more than 350,000 fleet vehicles managed in the U.S. and Canada, helping companies lower operating costs and vehicle expenses.

5. Employee Recruitment Tools: NPMA has heard countless tales about the difficulty pest management professionals are having in attracting qualified job applicants, particularly technicians. Recognizing not everyone understands the opportunities associated with working in professional pest control, NPMA has developed an online career center featuring a job board and recruitment videos to help members attract and retain qualified employees.

THE NPMA COMMUNITY

NPMA Past Presidents at PestWorld 2017

NPMA’s success is contingent upon our ability to work in the best interests of our membership. In order to accomplish this, we seek guidance from the association’s board and committee leadership. Hearing from different voices plays an important part in accomplishing our strategic goals, and all members are encouraged to get involved and help us shape our association.

NPMA would like to thank our Strategic Partners, program supporters, and industry publications for their support and commitment to NPMA and our community as a whole. Together, we are working towards bettering the future of pest management.

NPMA COMMITTEES

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Blue Ribbon Task Force

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Nominating Committee

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Business Development Committee

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PestVets Committee

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By-Laws Committee

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Professional Women in Pest Management

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Canine Insect Detection Committee

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Public Policy Committee

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Commercial Committee

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Super Committee

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Diversity Committee

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Technical Committee

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Finance and Audit Committee

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Technology Committee

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Fumigation Committee

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Wildlife Committee

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Leadership Development Group

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Wood Destroying Organisms Committee

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Marketing to Membership Committee

The Pest Management Foundation is a charitable organization affiliated with NPMA, but is a separate entity with a unique Board of Trustees focusing on serving the industry by advancing research and education in urban/structural pest management.

The Pest Management Foundation is funded entirely through donations from individuals and companies. All donations are tax deductible — both personal and corporate donations are accepted.

In its inaugural year, the Pest Management Foundation Student Scholarship program received more than a dozen applications from budding entomology students. In 2017, the Foundation was proud to award student scholarships in addition to research grants.

Four projects are currently being funded by the Foundation, two at the University of California, and one each at Auburn and Fordham Universities.

UC Riverside Project – Evaluation of outdoor applications of insecticide baits as alternative management tactics for peridomestic nuisance cockroaches UC Davis Project – Examining two different bait stations, their placement, visitations by small mammals and birds, and their interaction with mesocarnivores to answer the question: can rodenticide toxicosis be mitigated by changes in management practices?

Auburn University Project – Effects of house and landscape characteristics on the abundance and diversity of perimeter pests Fordham University Project – Rats follow their nose: using social structure and scent origins to produce new tools for urban pest management

QUALITYPRO QualityPro completed a new strategic plan in 2017, focusing on a clearer vision, mission, and set of goals. The refined mission states that QualityPro sets the standards of excellence for professional pest management companies and their employees through education, training, and certification, providing consumers protection and confidence when selecting a nationally accredited company.

In addition, the group announced the rollout of new initiatives, including a suite of public health service certifications coming in 2018.

In 2017, 59 companies applied to QualityPro and gained access to resources for growing businesses that help them earn accreditation. Of those, 36 companies met our industry standards for professionalism and earned QualityPro accreditation. They join more than 500 companies in the U.S. and Canada that distinguish themselves and their services through our industry’s only recognized and accepted credentialing authority.

QualityPro grows member businesses and improves your services through:

NATIONAL ACCREDITATION

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Training and certification

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Hiring forms and policies

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Providing consumers protection and confidence when selecting a nationally accredited company

CONSUMER CONFIDENCE

TRAINING & CERTIFICATION

THE PROFESSIONAL PEST MANAGEMENT ALLIANCE In 2017, the Professional Pest Management Alliance (PPMA), the consumer outreach arm of NPMA, celebrated 20 years of growing, promoting, protecting, and defending the pest management industry to consumers nationwide — both residential and commercial — through public relations, digital marketing, advertising, public service announcements, social media, and research.

2017 PROGRAM SNAPSHOTS

1,655

MEDIA 1 CONSUMER RELATIONS

Total Impressions

4.5 MILLION+ Unique Visits to Consumer Websites

4

ATTITUDES & BEHAVIOR RESEARCH

5

Commissioned new research among Millennials, Gen Xers, and Baby Boomers

7

AIRPORT ADVERTISING Placed digital ads in eight major airport hubs across the country, resulting in more than 103.5 million impressions

10 MAINFRAME ASSETS

Created how-to guides and other new assets for investors’ use in their own marketing efforts

®

Secured more than 385 placements for PPMA’s spring iteration, alone

Secured nearly 1,700 print, online and broadcast media placements

Total Media Placements

2,048,506,660

2 BUG BAROMETER

8

DIGITAL ENGAGEMENT Rolled out our first six Facebook Live Chats ever, hosted by Jim Fredericks, Ph.D. that were collectively viewed 35,200 times

CONTENT SYNDICATION Generated nearly 73.5 million impressions by publishing content across top publisher websites

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RECORD YEAR FOR CONSUMER WEBSITES Garnered more than 4.5 million unique visits in 2017 — ­ our best year yet

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PUBLIC SERVICE ANNOUNCEMENTS PSA campaigns aired 92,457 times, garnering 419 million impressions and nearly $19 million in donated ad value

9 COMMERCIAL AUDIENCES Secured 19 commercial media placements spanning a variety of industries

PPMA is funded 100 percent through voluntary contributions from companies of all sizes. The work that PPMA does on behalf of the industry is vital in educating consumers about the value of partnering with a licensed pest control professional and spreading awareness about the industry’s role as protectors of public health, food, and property. If you are not yet involved with PPMA and want to learn more, contact us today.

AROUND THE GLOBE WORLD-WIDE PUBLIC HEALTH INITIATIVE From fighting mosquitoes that transmit dangerous and deadly diseases, protecting our food from cockroaches and rodents, defending businesses and homes from structure-crippling termites, to specializing in bed bug eradication — pest management professionals are defenders of public health, food, and property and a catalyst for the world’s economy.

GLOBAL PEST MANAGEMENT COALITION In April 2017, NPMA had the opportunity to facilitate and lead an open dialogue with the initial gathering of the Global Pest Management Coalition. Representing nearly 30 countries, the group met to identify synergies and ways to work together in support of issues that impact all of our organizations and the industry as a whole.

During these discussions, we explored key challenges such as professionalism around the world, increasing regulatory challenges and ways in which we can further enhance and improve our image as an industry.

NPMA also represented the United States with NPMA CEO Dominique Stumpf delivering the keynote address at the inaugural World Pest Day ceremonies on June 6, 2017, a global initiative hosted by the Chinese Pest Control Association.

Pest management professionals are naturally philanthropic in their efforts to protect person and property from the diseases and dangers posed by pests, and our members certainly keep busy helping causes near and dear to both their communities and their own hearts.

NPMA Gives is a business recognition program designed to showcase the charitable donations, programs, and time contributed by our member companies to their communities.

As part of the program, NPMA members commit to donating one percent of their annual net profit to charitable causes (through monetary donations, donated products, or services or volunteerism).

Jenkins Brothers Honored with the 2017 NPMA Gives Award Bobby, Raleigh, and Dennis Jenkins own and operate their respective branches of ABC Home & Commercial Services. Bobby operates his business out of Austin; Raleigh out of Houston; and Dennis out of Dallas. Collectively, they employ over 1,000 employees and serve tens of thousands of residents and business owners throughout Texas with a variety of services from pest control to heating and air conditioning services. All three brothers are committed to the awareness and funding of A Child’s Hope and Moss Pieratt Foundation, so much so that they were willing to ride their bikes across the country in support of these causes.

CONGRATULATIONS 2017 AWARDS AND ACHIEVEMENT RECIPIENTS! The National Pest Management Association would like to congratulate the following: Pinnacle Award – Bob and Judy Dold Young Entrepreneur Award – Sarah Thomas-Clark, Thomas Pest Services Women of Excellence Award – Kim Kelley-Tunis, Rollins PWIPM Professional Empowerment Grant – Angie Lawrence, Rentokil and Helen Holloway, Champion Pest & Termite Control Committee of the Year – Diversity Committee NPMA President Bryan Cooksey presents Bob and Judy Dold with the 2017 Pinnacle Award for their lifelong commitment to the industry

Chairperson of the Year – Marty Overline (PestVets Committee)

ABOUT THE NATIONAL PEST MANAGEMENT ASSOCIATION The National Pest Management Association (NPMA), a non-profit organization with more than 5,500 members from around the world, was established in 1933 to support the pest management industry’s commitment to the protection of public health, food, and property. This commitment is reflected both in the continuing education of pest management professionals and the dissemination of timely information to homeowners and businesses.

THERE’S MORE! Want to learn more about the advocacy, education opportunities, and money saving programs available to your pest management business through NPMA? Visit www.npmapestworld.org.

10460 North Street | Fairfax, VA 22030 | 703-352-6762 | npmapestworld.org