VC, The Magazine | Issue 49

VC, The Magazine SUCCESS.INNOVATION.JUSTICE.EXCELLENCE.

Dr. Jhun Bilbao, Variety Care Family Medicine and Dr. Rhee CLINIC VACCINE DATES FIESTAS DE LAS AMERICAS

SEPTEMBER 2024 ISSUE NO.49 INTRANET.VARIETYCARE.ORG

Employee of the Month: Gabriela Gallardo Reyes Page 4

Saving a Generation Page 17

Cover Story Page 8

Welcome to the Team!

Page 14

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SUCCESS.INNOVATION.JUSTICE.EXCELLENCE.

Employee of the Month: Availability

Gabriela Gallardo Reyes Community Health Worker, PAC

I wanted to take a moment to express my heartfelt gratitude for Gaby's incredible support. When our grant writer needed to find at least two patients who had avoided the emergency room thanks to Variety Care, Gaby went above and beyond. She personally visited a patient’s home the very same day to assist with sharing her story. Not only did Gaby manage to gather a signed letter from the patient, but she also provided invaluable help in crafting the letter.

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Other Character Core Nominees: Kristin Jones, Admin..................................... Compassion Adriana Segura, Lafayette............................ Determination Patricia Sanchez, Lafayette........................... Flexibility Jenifer Monterroso, Straka.......................... Dependability Samantha Moreno, Straka........................... Resilience Magali Jaramillo, Straka............................... Depedability Tania Ramirez, Straka.................................. Attentiveness Brenda Moreno, Straka................................. Attentiveness Valerie Rivera, Straka.................................. Attentiveness Maria Tobias, Straka.................................... Dependability Nubia Matamorros, Straka............................ Alertness Linda Corona, Straka.................................... Availability Marilyn Genovese, Straka............................. Generosity Christina Trujillo, Pete White..........................Diligence Jacob Epperson, Norman Alameda................ Creativity Liliana Deleon, Straka................................... Creativity Liliana Deleon, Straka................................... Positivity Norma Constantino, Straka........................... Availability Lizareli Espinoza, Britton............................... Responsibility Harriett Nealy, Britton................................... Generosity Amber Gottschalk, Britton............................. Enthusiasm Parker Hulin, PAC......................................... Patience Yvonne Rabourn, PAC................................... Attentiveness Emily Argueta, Straka................................... Availability Alma Sianez, Straka..................................... Flexability Vinh Phung, Britton....................................... Cooperation Jennifer Herrera, PAC................................... Alertness Do you know a Care Team Hero who exemplifies our core values, goes above and beyond in their role, or has made a significant positive impact on our community?

Now is your chance to help us celebrate their outstanding qualities!

There are two ways to nominate:

Or simply type "nominate" into the search bar on our company's Intranet.

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FIVE FACTS ABOUT INFLUENZA (FLU) Up to 11% of Americans will get sick from the flu each season.

Flu regularly ranks among the top 10 causes of death in the U.S.

Children are most likely to get sick from the flu.

Getting a flu shot is the most effective way to prevent illness.

You can spread the flu before you have symptoms.

Click the calendar icon to see upcoming flu clinics.

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Location Admin

Clinic Dates for Vaccine Oct. 2 from 1-4

Oct. 3 from 8:30-12

Anadarko

Oct. 1

B. Portland

Sept. 30

Britton

Oct. 1

Oct. 2

Crooked Oak

Oct. 4

Ft. Cobb

Oct. 1

Lafayette

Oct. 3

Oct. 4

Lakepointe

Oct. 1 @ 2

Mid- Del

Oct. 7

Norman Family

Oct. 1

Norman Peds.

Oct. 1

NorthCare

Oct. 4

NW 10th

Oct. 2

PAC

Oct. 1 from 8:30-1

Oct. 3 from 1-4

Pete White

Oct. 4

Putnam

Oct. 1

Reno

Sept. 30

Sequoyah

Sept. 30

Straka Yukon

Oct. 1 & Oct. 2

Oct. - catch up Sept 30

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SUCCESS.INNOVATION.JUSTICE.EXCELLENCE.

Variety Care recently hosted Dr. Kyu Rhee, the president and CEO of the National Association of Community Health Centers (NACHC), and his team.

Dr. Rhee visited Variety Care Straka, where he and his team met a few of our committed VC Care Team members. They received an update on how Variety Care is meeting the community health center mission in Oklahoma, of being the provider of choice, the employer of choice and the partner of choice.

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SEPTEMBER

Anniversaries

20+ YEARS OF SERVICE

3 YEARS OF SERVICE

LOU R. CARMICHAEL, LAKEPOINTE, 22 YEARS JORGEE REYES, STRAKA, 32 YEARS

JOCELIN ARROYO, ADMIN ADRIAN ORQUIZ, ADMIN EMILY CAHILL, LAFAYETTE KARLA SIGALA, LAFAYETTE HAE Y. CHA, STRAKA ESTEFANI MARTINEZ-CARRION, STRAKA MOLLY DENNY, NORMAN PEDS CYNTHIA RENSHAW, PAC MARGARITA GARCIA, PAC SHAUNA O’BRIEN, PAC GRACIELA CEBALLOS DE CORNEJO, PAC ANA VALLADARES, YUKON CRISTINA MARTIN, PORTLAND

10 + YEARS OF SERVICE SALLY A. KERR, NORTHCARE, 13 YEARS KEREN C. CONSTANTINO TANNER, LAFAYETTE, 14 YEARS VANESSA MOLINA, NORMAN FP, 16 YEARS ANA G. GUZMAN, PAC, 17 YEARS

5+ YEARS OF SERVICE YADIRA VILLALOBOS, STRAKA, 5 YEARS NADINE DAVIDSON, ADMIN, 5 YEARS JACOB R. EPPERSON, NORMAN PEDS, 5 YEARS ROXANN WHEELER, STRAKA, 7 YEARS SANDRA B. CHAVEZ, NW 10TH, 7 YEARS ITZEL RODRIGUEZ, PAC, 7 YEARS ROSITA RODARTE, NW 10TH, 8 YEARS AMIE TORRES, YUKON, 8 YEARS MARIE PERKEY, ADMIN, 9 YEARS ROSAURA MARES RANGEL, PAC, 9 YEARS

4 YEARS OF SERVICE OLGA P. GORDILLO HERNANDEZ, LAFAYETTE MARY M. HINES, RENO KIMBERLY A. THOMPSON, ADMIN

2 YEARS OF SERVICE RAMINA GOLSHANI, RENO JEANETH HIDALGO DE RANGEL, STRAKA KELLEY D. OWENS, ADMIN NOHEMI DURAN, PAC

1 YEAR OF SERVICE ADAMARIS CARRASCO, BAPTIST PORTLAND KEYRY L. GIRON, BAPTIST PORTLAND KIMBERLY J. RAMIREZ GARCIA, LAFAYETTE MONA BAHAVAR, LAFAYETTE PRISCILLA M. AGUILAR, PAC MONICA INIQUEZ, BRITTON JAIME A. LOPEZ, ADMIN ANDRIA CAMPBELL-BREDEMEYER, ADMIN MARIA L. MEYER, PORTLAND KAREN RIVERA, PUTNAM

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Get Ready, Variety Care!

It’s football season, and we’re excited to kick off our first-ever Patient Satisfaction Bracket Challenge! From October 1 to January 31, clinics will compete to see who can achieve the highest patient satisfaction based on survey results.

🏆 What’s at Stake?

The winning team will enjoy a tailgate party, and we’ll recognize our “Players of the Week” for their exceptional contributions.

Rally your teams, enhance patient satisfaction, and let’s make this a victorious season for our patients and care teams!

ENHANCING THE PATIENT EXPERIENCE:

Patient Experie Connec

Greeting: Welcome our patients warmly as they walk through the door.

Smile: A genuine smile, combined with maintaining eye contact, can help make patients feel more comfortable.

Listen Actively: Pay close attention to patients' concerns and needs to provide the best possible care. This is a great opportunity for small talk.

Show Courtesy: Use polite language and remain respectful in all interactions to demonstrate professionalism.

Remember, using "please" and "thank you" is key!

Ready. Set. Gather your scare-crews, because it's time to begin decorating for the Boo Halloween Decoration Contest!

Get ready for Boo!, Variety Care’s annual Halloween competition!

Transform your site into a spooky wonderland, impress patients, and have some fun along the way.

Judges may consider factors like: Creativity & Uniqueness: Think outside the box with fresh, imaginative themes.

Execution: How well are your decorations, costumes, and effects put together? Handmade elements could stand out!

Costumes: Coordinated costumes that match the theme can make a big impact.

Attention to Detail: Don’t forget those small, spooky touches!

Scope/Size: How well do your decorations fill the space, and is your team involved?

Let your creativity shine and spook the competition!

Costumes Oct. 07

Begin Decorating!

Oct. 30

Judging for Rural

Oct. 31

Judging for Metro

1st 2nd 3rd

$100 amazon $50 Amazon $25 Amazon

Decorations 1st 2nd 3rd

Lunch Breakfast Snack

Upcoming Events Join Us for Trunk or Treat at Britton!

Celebrate Halloween with us as we hosts a spooktacular Trunk or Treat!

✨ Highlights:

Trick-or-Treating Family-Friendly Activities

Date & Time: Saturday, Oct. 26, 2024 Location: Variety Care Britton Health Center, 721 W Britton Rd, Oklahoma City, OK 73114 Bring your family and friends for a frightfully fun evening!

The Hole Shebang Cornhole Tournament

🕕 Oct. 3 from 4 p.m. to 8 p.m. 📍 Where: Love's Stage, Scissortail Park

We’re excited to be part of this year’s tournament at Love's Stage in Scissortail Park! Join us for an evening of friendly competition and community spirit.

Please note: Staff members are invited to attend and cheer on the competitors, but only the team we have assembled will be playing.

Britton

Hanna Ferguson Physician Asst. Pediatrics

Lafayette

Hunter Burrow Physician, FM

Brittany De Leon Medical Assistant I

Miguel Dominguez PSR I

Gillian Lewis WIC Breasfeeding Peer Counselor

Christina Raabe RN-Public Nurse

Lizett Velasco Pharmacy Clerk

Erika Loredo WIC Clerk

Vanessa Reyes Medical Assistant I

Karyme Gomez PSR I

VC, The Magazine

Mid-Del

Northcare

PAC

Juanita Pantoja Patient Access Specialist

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Nancy Velazquez Medical Assitant I

Butch Rice VP, Finance and Chief Financial Officer

Norman Alameda

NW 10th

Maribel Ayala Patient Access Specialist (PT)

Celeste Martinez RN - Open Access Triage & TCM

Nichole Pantoja Medical Records Specialist

Pricila Quinonez Medical Records Specialist

Cindy Valdez PSR I

Marvin Monterroso PSR I

Jesenia Pantoja Patient Access Specialist (PT)

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SUCCESS.INNOVATION.JUSTICE.EXCELLENCE.

Putnam

Straka

Marlyn Munoz PSR I

Dionelis Sanchez Barrios Dental Assistant

FTCA

Devin Fugett APRN, Pediatrics

Jacqueline Norris Physician, FM

TRAINING AND COMPLIANCE

As a community health center, we rely on federal malpractice coverage through the Federal Tort Claims Act (FTCA), which requires us to meet specific guidelines. This year, the mandatory training for everyone who interacts with women of reproductive age is crucial to maintain our coverage.

Training began on Sept. 17, and it’s important for all selected staff to participate. If you're uncertain about your participation, ask your clinic leadership for clarification. You should also look out for an email from Communications with instructions on completing the "Implicit Bias in Women’s Health" training.

Please complete this training by Oct. 31, 2024.

VC, The Magazine

The fentanyl crisis continues to impact lives across our community, and KFOR’s special, “Saving a Generation: The Fentanyl Crisis,” will shine a light on this urgent public health challenge. Variety Care and NorthCare are honored to contribute to this important discussion.

As part of the special, staff, patients, and providers from both organizations will share their firsthand experiences with the crisis and the vital role our services play in addressing it. We will also be discussing the treatment options available through Variety Care and NorthCare, which include access to life-saving medications like Narcan, as well as comprehensive addiction and behavioral health services.

At a time when swift action and support are essential, we are dedicated to offering resources that can help prevent overdose deaths and provide a pathway to recovery for individuals and families affected by fentanyl.

When to Watch: KAUT/CW43: Monday, September 30th at 8:00 PM KFOR: Friday, October 4th at 7:00 PM Tune in to hear more about how Variety Care and NorthCare are responding to the fentanyl crisis and offering hope through treatment and support.

For more information, check your local TV listings.

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