Pollock Properties Group Step-by-Step Seller Guide

Your Home Sale: Step-byStep Powered by

CONGRATULATIONS! We are honored and grateful that you have entrusted the Pollock Properties Group to sell your home. Every member of our team has a mission to CARE about you and your family, SERVE you to the highest level of professionalism, and GIVE back to this community we love, as well as to the charity of your choice.

We have put this guide together for your convenience, and hope that the valuable information enclosed will simplify the process for you and your family. In the pages that follow you will find the step-by-step selling process outlined. In addition, you can rest assured knowing we will be in constant contact with you every step of the way, answering all your questions and providing you with exceptional service, customized to your unique wants and needs.

Five years in the future we want you to look back and think, “The Pollock Properties Group always had my back and was looking out for MY best interests.”

Thank you again for this opportunity to SERVE you.

We’re here for you!

CARE. SERVE. GIVE.

Closing Manager Teri Pilling

Listing Manager Elisabeth Watson

Teri takes care of you from the time you receive your accepted contract through home inspections and all the way to the closing.

Liz helps you design and prepare your home for market and launches your Marketing Plan.

Your Agent Vanessa Pollock Your agent is your main point of contact throughout your listing with us, strategies your pricing, hosts your Open House(s), negotiates the strongest contract possible for you and generally stays in touch every step of the way.

The Team

YOUR LISTING TEAM

1 - LISTINGS TO SHOWINGS INITIAL MEETING

• • •

Seller Interview of agent Preliminary Pricing Commitment - “Intent to List”

PRE-MARKETING

• • • • • •

Staging consultation and recommendation (LA) Stager or seller stages home Photos and Floor Plans (LM) Keys (LM) Select attorney Fill out marketing forms

LISTING AGREEMENT

• •

Paperwork sent and signed electronically Listing agreement and lead paint disclosure must be signed within 24 hours prior to list date Seller disclosure filled out Additional various documents (LM all steps) required by the real estate commission

• •

MLS LISTING/ MARKETING

• • • •

OPEN HOUSES

• • • •

SHOWINGS

•

What to Expect When Selling Your Home - The Process

YOUR DETAILED SELLER PROCESS

MLS listing goes live Extensive plan rolled out, including, but not limited to: - NYT Ad, Facebook, Instagram & Newsletter - Maplewood Online Ad and Open House Listing, etc.

Seller reports established on GSMLS, Zillow, Trulia Marketing materials restocked as needed

Broker Open House (LM/LA) Invitation via Newsletter to 3000+ Realtors Public Open House (LA) - Newsletter to 2000+ local residents Lockbox Showings begin after broker open house

Feedback reports provided on ongoing basis (weekend summaries and throughout the week, as appropriate) (CM)

KEY | LA: Your Listing Agent | CM: Closing Manager | LM: Listing Manager

2 - OFFER TO CONTRACT INITIAL OFFER BUYER SIGNS OFFER

BUYER’S AGENT

VP

YOU Parties negotiate all components

ACCEPTED OFFER

ACCEPTED CONTRACT BUYER BUYER’S RE-SIGNS AGENT OFFER

BUYER’S ATTORNEY

VP

Components of Offer to review: (LA) • Initial offer amount • Good faith deposit • Down payment amount • Closing date • Other conditions • Copy of pre-approval • Buyers’ letter • Signed disclosures

•

Fully executed contract distributed to all parties (CM)

YOU SIGN

SELLER’S ATTORNEY

ATTORNEY REVIEW

Components of AR: • Showings can continue • Starts within 3 days of fully executed contract but can take as long as necessary until all parties satisfied • During Attorney Review, either Seller or Buyer can cancel without penalty (you may entertain other offers)

UNDER CONTRACT

• •

Showings stop Additional offers accepted for backup only

KEY | LA: Your Listing Agent | CM: Closing Manager | LM: Listing Manager

What to Expect When Selling Your Home - The Process

SELLER PROCESS

What are the buyers doing?

BUYERS FINANCING

3 - CONTRACT TO CLOSING INSPECTIONS

• •

Parties negotiate

INSPECTION CONTINGENCY SATISFIED

APPRAISAL • Scheduled with Buyers Agent (KA) • Allow access • Have house presentable

LOAN UNDERWRITTEN

LOAN FUNDED - CLEAR TO CLOSE!

CERTIFICATE OF OCCUPANCY/ FIRE INSPECTION

PRECLOSING

•

•

Seller makes repairs or provides credit to Buyer at closing

•

Based on township, would be responsibility of Seller or Buyer (CM or Assistant) Distribute certificates to all parties (CM)

•

• • •

CLOSING!

Main/General - incl. termite, radon, structural, mechanical, etc. (leave house for 3-4 hrs) Supplemental based on inspector’s request - may incl. roof, termite repair, mechanical, electrical, plumbing, etc. (CM/Assistent/Agent) Oil tank sweep

• • • • • • • •

Schedule shut down of utilities - service provided, if needed (CM) Submit change of address with USPS and services Review HUD1 statement & approve with Attorney

CM/LA on call during walkthrough and closing Leave house vacant and broom swept Buyers conduct walkthrough with their agent All parties must attend closing in person OR provide Power of Attorney to your attorney Bring keys, any documents/manuals, etc. or leave in kitchen After closing: Legal Recording by Attorney, settlement wired or check mailed CELEBRATE! Thank you for working with us!

“Closing for a Cause” Donation made on your behalf

KEY | LA: Your Listing Agent | CM: Closing Manager | LM: Listing Manager

What to Expect When Selling Your Home - The Process

SELLER PROCESS

The day of your home inspection is incredibly important. Your home should be staged, with all lights turned on, and feel the same as it did on the day when your buyer fell in love with it originally. Feel free to leave the buyer a handwritten note welcoming them to their new home, along with a pitcher of water and drinking glasses. This lays wonderful groundwork for the buyers to have a positive experience in the house yet again. You should plan to be out of the home for 3 to 4 hours during the home inspection. It is important to not be present, as often times inspectors will ask “leading� questions to try and ascertain additional information about the house, other than what they would have discovered through their own inspection. We find it beneficial to allow the inspector to only discover what their time in the house allows to be revealed. Please make sure that they know how to access the garage and attic, and if there are any highlights that you would like for them to be aware of, you may leave an additional note pertaining to such. Please also know that the inspector will leave a radon canister in your basement, which will be picked up from the house in two to three days. The rule of thumb with radon testing is that you leave all windows closed during those 2 to 3 days. Please try your best to adhere to this.

Pollock Properties Group will be reaching out to your buyers agent after the inspection to try and find out a preliminary list of possible issues that may be raised. We will have to wait, however, for the detailed and official letter from their real estate attorney to know what needed repairs we will be negotiating. At that time, we will strategize on our offer for repairs, based on their total list of requests. Pollock Properties Group will help bring in contractors to give you estimates for the necessary repairs and we will help walk you through that entire process. After the buyers make their request, we will negotiate back-and-forth until we have come to an agreement on what repairs will be made and/or what credits will be given at closing out of the proceeds of the sale. Please do not hesitate to let any of us know what questions you may have!

Checklist: Clear access to the electrical panel Clear access and ability to inspect the garage Clear access to the water heater Clear access to the furnace Clear access to the attic Set out water and note

Inspection Process

YOUR HOME INSPECTION

COMPLIMENTS OF VANESSA POLLOCK, WELCOME TO HOMEOWNERS HUB We are looking forward to assisting you by providing the most convenient way for you to take care of your home, which is possibly your most valuable asset. Real life, busy schedules and inclement weather have a way of making your home ask for attention. From the day you sign with us, until the day you close, our Team will provide you with a membership to Homeowners Hub with our compliments.

UTILIZE OUR CENTRALIZED & PERSONALIZED SERVICE—SATISFACTION GUARANTEED Your Homeowners Hub Customer Service Advocate will arrange and follow your home maintenance, repair or renovation project every step of the way and help resolve issues should they occur. Homeowners Hub provides a 100% satisfaction guarantee that work completed will be of the highest quality. It’s that simple!

YOUR SUBSCRIBER ADVANTAGES INCLUDE • Convenience—a one-stop contact for all your home maintenance needs • Discounted labor rates, free estimates and emergency service • Free Home Energy Audit & Solar Consult • A Homeowners Hub Customer Service Advocate assigned to your account • Maintenance reminders, scheduling and a history of work done in your home • Honey-Do-List processing and Ask an Expert service SERVICES INCLUDE • Electrical • Painting •Smart Home Technology • Plumbing • Gutter/Chimney Cleaning • Permanent Generator Maintenance • Handyman • Pest Control • Appliance Repair • Roofing Repairs • Carpentry • Drain Cleaning • Masonry • Carpet Cleaning • Tree Maintenance • Energy Audits • Disaster Cleanup • Solar Systems Maintenance/Repair • Heating, Ventilation and Air Conditioning • And More!

EXPERIENCE A NEW AND BETTER WAY TO MAINTAIN YOUR HOME With the services and advantages offered, Homeowners Hub is committed to providing a new level of homeowner customer satisfaction. You will experience the difference in convenience and value—for the love of your home. *All Homeowners Hub Affiliates are vetted for their years of experience, insurance coverage and license

Call today to set up your complimentary account 844-HUB-7272

Homeowners Hub

YOUR HUB ACCOUNT

The Pollock Properties Group is excited to be partnered with ShowingTime, the leading provider of showing management in the industry. This means you receive around the clock concierge appointment services. Below is information about ShowingTime and 4 questions we need answered below highlighted in gold in order to best serve your family’s needs.

MORE ABOUT SHOWING TIME ShowingTime is the leading showing management & feedback service provider in the real estate industry. With 24/7 availability, agents, and sellers can receive optimal service any time of the day, every day of the year. Showing time checks each agent’s credentials and license before giving permission to show the home to their buyers/renters.

AS A SELLER, WHAT DO I NEED TO DO The listing manager and ShowingTime concierges will take care of bringing buyers to your home. All you need to do is keep your home prepared for showings!

WILL I BE NOTIFIED WHEN A SHOWING IS SCHEDULED Yes, you can receive emails, phone calls, and/or text messages depending on your appointment preferences. Please let us know which communication you prefer, text, phone call or email.

WHAT HAPPENS IF I AM RUNNING LATE OR NEED TO CANCEL You can call the ShowingTime Appointment Center (800-746-9464) to let them know WHAT DO THE APPOINTMENT TYPES MEAN Appointment Required - a confirmation must be obtained before the showing may occur.

Courtesy Call - an appointment is automatically approved, but a call is placed to notify the owner/occupant.

Go & Show - no approval from you is required and the request can be immediately confirmed (best for vacant homes or set hours when you will be out of the home/away) Please let us know which type of appointment you prefer, and how much advanced notice you will need before a showing can occur (ex: 30 minutes, 2 hours, 24 hours etc.)

DATES/TIMES THAT DO NOT WORK ShowingTime and your listing manager will make note of times or dates that absolutely do not work for showings. No showings will be allowed during these specific hours, or on specific days. We can always update this. Please let your agent and our listing team know if there are days/times where you can not accommodate showings.

ADDITIONAL INFORMATION Our listing team as well as your ShowingTime Concierges will make sure any instructions you would like included are relayed to the agent showing your home. Some examples include; shutting off all lights, being mindful not to let the cat out, removing shoes upon entering home etc. We will completely customize any instructions to best suit you and your family’s needs.

Please let us know if you have any specific instructions you would like us to include.

FEEDBACK Your listing team and ShowingTime concierges will always request feedback after the showing. Some agents choose not to share any, but if your agent does receive feedback, they will share it with you as soon as it is received and keep you alerted to any interest or issues.

ShowingTime

YOUR SHOWING PROCESS

CARPENTERS David Van Moorleghem 973.652.6074 dvan77@hotmail.com CLEAN OUT SERVICES George Maelez malesz.gm@gmail.com 908.397.4881 Greg’s Junk Removal 973.943.0018 Junk Removal/Moving Tina Noelle Mezzina 201.852.6612 tina.mezzina@chhj.com CUSTOM DOORS/GLASS/TABLES Bathing Beauties 800.761.3978 bbshowerdoors.com tom@bbshowerdoors.com FENCE INSTALLATION Artistic Fence 973.779.4540 artisticfencenj.com info@artisticfencenj.com Statewide Fence Co 908.232.8822 statewidefenceco.com FLOOR REFINISH Bryant Floor Services 973.762.1220 Graham Floor Service 973.420.1853 Jacob Van Ysseldyk Professionalfloorrefinishing@hotmail. com 973.533.0456

Fallas Contracting Foreman Luis 973.856.9035 Brinton Brocius 908.208.4013 Sterling Palacios 973.280.9971 sterling_palacios@yahoo.com

MOVERS Harrington’s Moving & Storage harringtonmovers.com 973.210.4813 Main Street Movers & Storage mainstreetmovers.com 973.732.3700

GUTTER SERVICES Greg Dudonis/Nick Kosh 973.226.3322

ORGANIZERS BHM estates Jill 646.823.5231 jill@bhmestates.com

HANDYMEN Dan Maus 908.447.4195

LoveWhereYouLive Patti Crowley 757.377.3815

George Maelez 908.397.4881 malesz.gm@gmail.com

Pam Carlson 978.818.4728

Henry Home Improvements 201.618.4071 KITCHEN REMODEL ShelfGenie Scott Orshan shelfgenie.com (888) 886-7892 LAWYERS Arnold Budin Budin, Greenman & Greenman 1379 Morris Ave. Union, NJ 07083 Budinarn@aol.com 908.688.6444 Lisa Breen 46 Essex Street Millburn, NJ07041 973.626.1545

GENERAL CONTRACTORS J.R.C. Cordova 908.353.1341

Susan Taylor 13 Beechwood Road Summit, NJ 07901 susan@susantaylorlaw.com 908.277.2727

RGH Contracting Bob Hume rghdevelopment.com 973.762.4141 info@RGHdevelopment.com

LANDSCAPERS Mui The “Oriental Gardner” 973.762.4699

PAINTERS Olger Fallas 973.762.6700 Wilber’s Painting (Larger jobs) 973.762.6333 wilberspainting.com Alex & Zorieda (Smaller jobs) 973.820.8924 STORAGE UNITS Westy’s in Chatham 973.701.7771 westy.com/locations/chatham TITLE COMPANY Acres Land Title Agency 55 Essex Street Millburn, NJ Peter Uzzilino 973.376.4643.

WINDOW CLEANING Cleaning America 800.528.2321 cleaningamericanj.com

Preparing Your Home For Sale

PREPARING YOUR HOME FOR SALE

ASBESTOS REMOVAL

INSPECTORS

D & S Restoration 973.345.8685

Brian Arrington brian@daahomeinspector.com 888.502.3847 office 973.214.2270 cell

Lilich Asbestos Removal 973.225.8400

CHIMNEY SPECIALISTS Cornerstone - Oil Tank and Chimney 973.650.4151 cornerstonehomeinspections.net Cornerstonespec@aol.com Della Volpe Brothers 973.477.0121 Thoren Restoration Kirt Thoren 908.339.9069 thorenrestorations.com kirtthoren@gmail.com

Pillar to Post Michael Alameida 201.679.4848

LOCKSMITH Harder Locksmith 973.762.4650

MOLD REMEDIATION Molly Remediation Chris 877.776.6559 Grey Wolf Environmental Chris Martini 862.222.0745

ELECTRICIANS Byrne Electric Paul Byrne byrneelectricnj.com 862.202.4559

PUROCLEAN Adam Forester 917.627.5597

OIL TANK SWEEP/REMOVAL Superior Wirework Dan Stroup 973.713.5345

Cornerstone Oil Tank Sweeps & Chimney 973.650.4151

EXTERMINATORS

Mike Waters Tank Removal Mike Waters 973.747.6285

The Termite Guy Gregory T. Lahey 908.722.9330 termiteguy1@gmail.com

HOME ENGINEERS Brinton Brosius 908.208.4013 brintonbrosius.com

HVAC SPECIALISTS AirGroup 800.545.1020 airgroupllc.com Amtek Mechanical Vinnie Ambrosia 908.797.9173

Sunrise Environmental Services 973.697.2600 sunrise.environmental@gmail.com sunriseenvinc.com

PEST & TERMITE Crown Pest Jim Kriney 908.242.3111 crowntermitecontrol.com Terminix 908.353.6938 terminix.com

PLUMBING Corragio Brothers 973.762.1075

Basco Plumbing 973.964.6833 Korn Plumbing Gary Korn 973.731.4565 Jules Hoff 908.230.0745 Radon Remediation Soos Radon John Soos 908-256-5760

ROOFERS A Maarten 908.277.7663 amaartenroofing.com Hart & Sons Kenneth Hart 973.761.7676 hartandsons.com info@hartandsons.com Obaldo Alvarado 862.252.0089 Peter Traub - Slate Specialist 908.464.9655 petertraubroofing.com R & G Roofing 973.324.9461

Download our app with all recommenation at Homekeepr.com/ join/vanessapollock

Other Recommended Vendors

OTHER RECOMMENDED VENDORS

• Staging and preparing the home (Approx $2000-$7000 in staging and total painting fees) • 6% commission to the real estate brokerages (2.5% standard Buyer Agent fee + 3.5% to Keller Williams) • Your NJ Realty transfer tax (approx $4000 - 7000 for homes selling for $500,000 - $800,000. visit http:// www.realstorynj.com/sellers/realty-transfer-fee-calculator for exact amount) • Your real estate attorney (approx $1500 flat fee, to oversee attorney review, negotiate inspection issues and oversee your closing)

• Approximately $2500 - $5000 on average to cover most home inspection issues, as either repairs or credits at closing. (This can be higher if major structural, environmental or mechanical issues are revealed, OR much lower if the house is completely renovated.)

• Any final utility pay-offs • Wire fees at closing • Your Mortgage pay-off • Moving Costs (All information is approximate and to be used as a guide only.)

EXAMPLE PROPERTY: $619,000 Sale Price • $800 Staging fee • $1200 Prep Painting and updates • $37,140 Total Broker Commissions • $5,386 NJ Realty Transfer tax • $1600 Home Inspections Concession to Close • $60 Wire fee • $1500 Attorney fee

TOTAL: $47,686 NET: $571,314 to Seller Please note that this closing cost list is an approximation This is purely a guide and are not exact amounts.

For help with transferring all your utilities in one step visit: utilityconnect.net!

What to Expect When Selling Your Home - Your Approximate Closing Costs

YOUR APPROXIMATE CLOSING COSTS

Notes

NOTES

Notes

NOTES

Notes

NOTES

CARE. SERVE. GIVE. Serving Northern New Jersey: PollockPropertiesGroup.com

488 Springfield Ave Summit, NJ 07901

518 Millburn Avenue Short Hills, NJ 07078

188 Elm Street Westfield, NJ 07090

Each office is independently owned and operated.