NatPack Redemption Guide

M A N A G E M E N T

K I T

CONTACTING THE FRONT OFFICE Our staff is ready and willing to assist you with any matter you might have.

We look forward to hearing from you in any of the following ways:

By Mail: Vancouver Canadians Baseball Club 4601 Ontario Street Vancouver, BC, Canada V5V 3H4

By Phone:

By Fax:

By Email:

604-872-5232 604-872-1714 staff@canadiansbaseball.com

The Nat Bailey Box Office is located beside Gate A and follows the following business hours during our season after February 25th: Monday-Thursday 9:00am-5:00pm Friday 9:00am-4:00pm Saturday 10:00am-3:00pm (effective April 12 – September 6) Day of Game 9:30am – end of game

SOCIAL MEDIA @vancanadians #AtTheNat

LOGGING INTO YOUR ‘MY C’S TICKETS’ ACCOUNT YOUR MY C’S TICKETS ACCOUNT IS YOUR HOME FOR ALL THINGS CANADIANS TICKETS. THROUGH YOUR ACCOUNT, YOU CAN VIEW, PRINT, FORWARD, DONATE AND CONSIGN YOUR TICKETS. 1. Go to CanadiansBaseball.com. Click on “MY C’S TICKETS LOGIN” located in the main menu.

2. Enter your login credentials. If your ticket(s) or voucher(s) were forwarded to you, be sure to log in using the email address they were sent to. If you don’t have an account yet, you can create one.

If you’ve forgotten your password, simply click on “Forgot Password?” to create a new password.

REDEEMING VOUCHERS 1. Once logged in, navigate to the “Vouchers” section under the “My Canadians Tickets” tab in the menu.

2. Select the voucher package you would like to redeem. If applicable, rainout vouchers will also be listed here.

3. Click “Voucher Actions” located on the bottom of the page.

4. Click “Redeem” to begin the process.

REDEEMING VOUCHERS CONT. 5. Select the voucher(s) you would like to redeem by checking the corresponding box.

Alternatively, select all the unredeemed vouchers by selecting the corresponding box next to the package. When you are ready to redeem your vouchers, select “CONTINUE” at the bottom of the page.

6. Select the game you would like to redeem your vouchers for. Please note, the system only allows you to redeem one game at a time.

7. Pick the section where you would like to sit.

8. Select your seat(s). Please note that the system does not allow individual seats to be left stranded (unassigned).

REDEEMING VOUCHERS CONT. 9. After selecting your seat(s), select the bottom icon located at the bottom of the page.

10. Review your seat selection and game details. Once you are satisfied, click “CONTINUE.”

11. A final summary of your order will appear.

Please double-check your game and seat selection before placing your order. Confirm your game, seat location, and agreement to the terms and conditions before clicking “Place Order.”

12. After placing your order, you will be redirected to a confirmation page. Please note that this page is not your ticket. Your ticket will now be available in your ticket inventory.

ACCESSING YOUR TICKETS (MOBILE) DON'T STRESS ABOUT LOGGING INTO YOUR ACCOUNT TO SHOW YOUR TICKET AT THE GATE. ADD YOUR TICKETS TO YOUR APPLE/GOOGLE WALLET BEFORE HEADING TO THE NAT. 1. After logging into your account, click “VIEW TICKETS” to your upcoming game, or select “VIEW ALL TICKET INVENTORY” to browse your tickets for future games.

2. Once you choose the game date you’re attending, a list of available tickets for that date will appear. Click on the specific ticket to view the ticket barcode.

3. After selecting a ticket, the barcode will be displayed. Make sure to have this page open and ready to be scanned as you approach the ticket taker and gate.

Alternatively, save the ticket to your digital wallet (ex. Apple/Google Wallet) on your phone for quicker access at the gate. Click “NEXT TICKET” to view the rest of your tickets’ barcodes/add additional tickets to your digital wallet.

4. Saving your ticket(s) onto your Apple or Google Wallet allows quick access to your tickets on game days.

ACCESSING YOUR TICKETS (DESKTOP) PRINT YOUR TICKETS AT HOME AND BRING THEM TO THE STADIUM, AVOIDING THE BOX OFFICE 1. Once you have logged into your account, click “Print Tickets” on the left side of the page.

2. Select the game(s) for which you would like to print tickets. Please note that games are organized by month.

To switch months, use the dropdown menu at the top right of the “EVENTS AND SEATS PRINT TICKETS” box.

3. Click “Select All” to print all tickets for that game.

Alternatively, you can select specific seats by checking the corresponding box.

4. Confirm the game(s) and seat(s) you have selected for printing by clicking “PRINT TICKETS.”

5. Click “VIEW AND PRINT TICKETS”

6. A new window will open displaying your tickets, you will be able to print them.

FORWARDING YOUR TICKETS WHAT IS FORWARDING? FORWARDING TICKETS THROUGH YOUR MY C’S TICKET ACCOUNT IS THE BEST WAY TO DISTRIBUTE YOUR SEASON TICKETS. WHETHER YOU ARE GIFTING TICKETS TO A FRIEND OR FAMILY MEMBER, THANKING SOMEONE FOR A JOB WELL DONE, OR LOOKING TO TREAT A POTENTIAL BUSINESS CLIENT TO A GAME AT THE ‘NAT, FORWARDING TICKETS TO THE GAME IS A CONVENIENT WAY TO DIGITALLY DISTRIBUTE YOUR TICKETS. ALL YOU NEED TO FORWARD YOUR TICKETS IS THE FIRST AND LAST NAME OF THE TICKET RECIPIENT, AS WELL AS THEIR EMAIL ADDRESS. 1. After logging into your account, click “VIEW TICKETS” to check your tickets for the upcoming game or click on “VIEW ALL TICKET INVENTORY” to explore tickets for future games.

2. Choose the game for which you would like to transfer tickets.

3. After selecting the game, click on “FORWARD” at the bottom of the page.

4. Choose the tickets you want to forward, then click “CHOOSE FRIEND” at the bottom of the page.

FORWARDING YOUR TICKETS 5. Click “ADD FRIEND” to add a recipient.

Enter their name and email address where you want the tickets to be sent.

6. Choose the friend who will receive your tickets. After selecting a friend, click “FORWARD TICKETS” at the bottom of the page or “ADD MORE TICKETS” if you wish to forward additional tickets. Please review and confirm the recipient before forwarding your ticket(s).

7. After clicking “FORWARD TICKETS,” a confirmation message will appear, verifying that the ticket(s) have been successfully forwarded.

8. The forwarded tickets will now be listed as “FORWARDED TO RECIPIENT” in your ticket inventory.

RECALLING FORWARDED TICKETS WHAT IS RECALLING? SEASON TICKET HOLDERS THAT HAVE FORWARDED THEIR TICKETS ARE ABLE TO RECALL THEM IF NECESSARY. IF YOU HAVE FORWARDED TICKETS TO THE WRONG ACCOUNT, OR YOU HAVE FORWARDED TICKETS TO THE INCORRECT GAME YOU CAN RECALL THOSE SEATS AND RETURN THE TICKETS TO YOUR TICKET INVENTORY. 1. After logging into your account, click “VIEW TICKETS” to check your tickets for the upcoming game or click on “VIEW ALL TICKET INVENTORY” to explore tickets for future games.

2. After selecting the game, click on the ticket that was forwarded.

3. Select “RECALL”

4. Review and confirm the ticket(s) you’re recalling. If needed, you can also add any additional tickets you’d like to recall. Once you’re sure, confirm your selection, select “RECALL TICKETS.”

RECALLING FORWARDED TICKETS 5. After clicking “RECALL TICKETS,” a confirmation will appear, verifying that the tickets have been successfully recalled.

6. Your recalled tickets will now appear in your ticket inventory.