Reporting a repair or problem continued

2. Gas and electricity supply

If you smell gas, please telephone National Gas Emergency immediately on 0800 111 999, who will send an engineer to visit your home, and isolate the meter to make safe where necessary.

2.1 Gas escape

If this results in a lack of heating or hot water, it will be treated as an emergency or appointment according to points 1.2 and 1.3.

2.2 Electricity

If there is no power to your property, you should: check your consumer unit for tripped switches check your appliances to find out if a faulty appliance is the source of the loss check with your energy supplier before contacting us.

We will attend to this as an emergency when there is a loss of power to sockets throughout your home. Power loss to lighting will only be attended when there is a hazard to health.

2.3 Unsafe power, light socket or electrical fitting

This is an emergency repair.

2.4 Total loss of communal lighting to a block

This is an emergency repair.

3. Unsafe or hazardous conditions

3.1 Flood

You should notify us as soon as possible if there is a flood affecting your property.

3.2 Fire

You should notify us as soon as possible if there is a fire at your property, after contacting the Fire Service on 999.

3.3 Dangerous structure

We will attend and make safe walls, fences and chimneys that are in a dangerous condition as an emergency.

3.4 Missing brickwork, concrete or rendering

If this is dangerous and likely to cause injury or damage to property, we will attend as an emergency.