European Studies Study Guide 2012-2013

SCHOOL OF MANAGEMENT AND GOVERNANCE

Study guide School of Management & Governance 2012/2013

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STUDY GUIDE 2012 – 2013 SCHOOL OF MANAGEMENT AND GOVERNANCE

BACHELOR:  Business & IT  Business Administration  International Business Administration  Public Administration  European Studies  Health Sciences  Industrial Engineering and Management

MASTER:  Business Administration  Business Information Technology  Public Administration  European Studies  Health Sciences  Industrial Engineering and Management

Study guide School of Management & Governance 2012/2013

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INTRODUCTION This study guide provides an overview of the faculty‟s Bachelor‟s and Master's programmes at the University of Twente (UT). The study guide is intended to help (new) students and employees find their way around and for other people, who are interested in one of the programmes, the guide also contains lots of useful information. You can find extensive information on the curricula and further details about student facilities, the organization of our educational programmes, the most important regulations, examination procedures, studying abroad and other interesting and/or important aspects of studying at our School.

The School of Management and Governance has approximately 350 employees and 2,200 students and organises the following educational programmes: Business Administration Public Administration European Studies Health Sciences Industrial Engineering and Management International Business Administration Business and Information Technology (in association with the School of EWI).

In the above academic fields of study, we offer Bachelor and Master Programmes and postgraduate education, whereby the common thread is the practical application of knowledge. Some of the educational activities ascend beyond the faculty‟s usual scope, such as entrepreneurship, science and technology programmes, involving mutual cooperation with other faculties at the University.

The School of Management and Governance also undertakes considerable research in the areas covered by our courses, with topics such as management and governance, administration, innovation, technology and enterprise playing a key role. The themes are applied in various 'real life' sectors, from healthcare and higher education to banking, business services and industry.

We hope that this guide will provide all the information you require, and I wish you every success in the academic year ahead.

Study guide School of Management & Governance 2012/2013

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Table of Contents INTRODUCTION ......................................................................................................................................... 2 1. THE SCHOOL OF MANAGEMENT AND GOVERNANCE (SMG) ......................................................... 7 1.1. DEGREE PROGRAMMES .................................................................................................................... 7 1.2. RESEARCH ...................................................................................................................................... 8 1.3. ORGANIZATIONAL CHART OF SMG .................................................................................................... 9 1.4. PROGRAMME DIRECTORS (IN RAVELIJN) ......................................................................................... 10 1.5.

EDUCATIONAL SUPPORT ............................................................................................................ 11 1.5.1. Employees .............................................................................................................................. 11 1.5.2. Student advisors ..................................................................................................................... 12 1.5.3. Office of Educational Affairs (BOZ) ........................................................................................ 12 1.5.4. Assignment coordinator .......................................................................................................... 13 2. ORGANIZATION OF PROGRAMMES AND COURSES .................................................................... 14 2.1. STUDY LOAD .................................................................................................................................. 14 2.2. ACADEMIC CALENDAR..................................................................................................................... 14 2.3. LECTURE HOURS ............................................................................................................................ 14 2.4. INSTRUCTIONAL MODES .................................................................................................................. 14 2.5. COURSE MATERIAL ......................................................................................................................... 15 2.6. TEACHING LOCATIONS .................................................................................................................... 15 2.7. RE-ENROLMENT ............................................................................................................................. 16 2.8. REGISTRATION FOR AND ADMISSION TO A MINOR .............................................................................. 16 2.9. REGISTRATION FOR AND ADMISSION TO UT MASTER‟S PROGRAMMES ............................................... 16 2.10. STUDENT SUPERVISION AND SUPPORT ............................................................................................ 17 2.10.1. Supervision at programme level ........................................................................................... 17 2.10.2. Supervision at university level .............................................................................................. 18 2.11. EXAMINATION BOARD ..................................................................................................................... 18 2.12. FLEXIBLE PROGRAMME ................................................................................................................... 19 2.13. INTERNATIONALIZATION .................................................................................................................. 20 2.13.1. Graduating abroad ................................................................................................................ 20 2.13.2. Erasmus ................................................................................................................................ 20 2.13.3. University exchange agreements ......................................................................................... 20 2.14. ELECTIVES .................................................................................................................................... 21 2.15. EVALUATION AND QUALITY ASSURANCE ........................................................................................... 21 2.15.1. Education Quality Committee ............................................................................................... 21 2.15.2. Programme committee ......................................................................................................... 22 2.15.3. Student Association Education Committees ........................................................................ 22 2.16. INVOLVEMENT ................................................................................................................................ 22 2.17. HEALTH AND SAFETY ASPECTS OF STUDYING ................................................................................... 22 2.17.1. Health ................................................................................................................................... 23 2.17.2. Safety .................................................................................................................................... 23 3. COMMUNICATION AND INFORMATION .......................................................................................... 24 3.1. STUDENT CARD .............................................................................................................................. 24 3.1.1. Student card uses .................................................................................................................. 24 3.1.2. Loss or theft ............................................................................................................................ 24 3.2. E-MAIL........................................................................................................................................... 25 3.3. COURSE ANNOUNCEMENTS ............................................................................................................ 25 3.4. BLACKBOARD................................................................................................................................. 25 3.5. REQUESTING COURSE INFORMATION ............................................................................................... 25 3.6. COMPULSORY REGISTRATION FOR EXAMS ....................................................................................... 26 3.7. EXAM PROCEDURES ....................................................................................................................... 26 3.7.1. Registering ............................................................................................................................. 26 3.7.2. During the exam ................................................................................................................... 27 3.7.3. After the exam ...................................................................................................................... 28 3.7.4. Oral exams ........................................................................................................................... 28 3.7.5. Validity .................................................................................................................................. 28 3.8. EXAM RESULTS .............................................................................................................................. 28 Study guide School of Management & Governance 2012/2013

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3.8.1. Study progress overview ........................................................................................................ 29 3.9. ACADEMIC MISCONDUCT ................................................................................................................. 29 4. UNIVERSITY OF TWENTE FACILITIES ............................................................................................ 30 4.1. STUDENT & EDUCATION SERVICE CENTRE (S&O) ........................................................................... 30 4.1.1. Student Services desk ............................................................................................................ 30 4.1.2. Student Counselling Service .................................................................................................. 30 4.2. UNION SHOP.................................................................................................................................. 30 4.3. NOTEBOOK SERVICE CENTRE ......................................................................................................... 30 4.4. LIBRARY ........................................................................................................................................ 30 4.4.1. SMG information specialist ..................................................................................................... 31 4.5. CANTEENS..................................................................................................................................... 31 4.6. CHIPKNIP....................................................................................................................................... 31 4.7. STUDIUM GENERALE ...................................................................................................................... 31 5. UNIVERSITY OF TWENTE SCHEMES ............................................................................................. 32 5.1.

5.2.

5.3.

5.4.

5.5.

5.6.

STUDENT GRANTS .......................................................................................................................... 32 TRANSITIONAL ARRANGEMENTS ...................................................................................................... 32 GRADUATION SUPPORT SCHEME ..................................................................................................... 32 TOP-LEVEL SPORTSMEN AND WOMEN AND ARTISTS .......................................................................... 33 EXTRACURRICULAR STUDENT ACTIVITIES ......................................................................................... 33 STUDYING WITH A FUNCTIONAL DISABILITY ....................................................................................... 33

6. STUDENTS’ CHARTER ..................................................................................................................... 34 7. BUSINESS ADMINISTRATION .......................................................................................................... 35 7.1. W HAT IS BUSINESS ADMINISTRATION? ............................................................................................. 35 7.2. PROFILE OF THE BACHELOR‟S PROGRAMME IN BUSINESS ADMINISTRATION ....................................... 35 7.3. ADMISSION TO THE BACHELOR‟S PROGRAMME IN BUSINESS ADMINISTRATION ................................... 35 7.4. GRADUATING FROM THE BACHELOR‟S PROGRAMME IN BUSINESS ADMINISTRATION ........................... 36 7.5. PROFILE OF THE MASTER‟S PROGRAMME IN BUSINESS ADMINISTRATION........................................... 36 7.5.1. Specializations in the Master‟s programme in Business Administration ................................ 36 7.6. ADMISSION TO THE MASTER OF SCIENCE IN BUSINESS ADMINISTRATION .......................................... 37 7.6.1. February admissions to the Master‟s programme in Business Administration ...................... 37 7.7. GRADUATING FROM THE MASTER‟S PROGRAMME IN BUSINESS ADMINISTRATION ............................... 38 7.8. BUSINESS ADMINISTRATION / INTERNATIONAL BUSINESS ADMINISTRATION CONTACT PERSONS .......... 38 7.9. BA/IBA PROGRAMME COMMITTEE ................................................................................................... 39 7.10. STRESS STUDENT ASSOCIATION ...................................................................................................... 39 7.11. BEKADER ALUMNI ASSOCIATION ...................................................................................................... 40 7.12. BACHELOR‟S PROGRAMME IN BUSINESS ADMINISTRATION - MODULE OVERVIEW * ............................... 40 7.13. PRE-MASTER‟S PROGRAMME IN BUSINESS ADMINISTRATION - MODULE OVERVIEW ............................ 42 7.14. MASTER‟S PROGRAMME IN BUSINESS ADMINISTRATION.................................................................... 42 7.15. DESCRIPTION OF BA MODULES ....................................................................................................... 44 8. PUBLIC ADMINISTRATION ............................................................................................................... 45 8.1. W HAT IS PUBLIC ADMINISTRATION? ................................................................................................ 45 8.2. PROFILE OF THE BACHELOR‟S PROGRAMME IN PUBLIC ADMINISTRATION ........................................... 45 8.3. ADMISSION TO THE BACHELOR‟S PROGRAMME IN PUBLIC ADMINISTRATION ....................................... 45 8.4. GRADUATING FROM THE BACHELOR‟S PROGRAMME IN PUBLIC ADMINISTRATION ............................... 46 8.5. PROFILE OF THE MASTER‟S IN PUBLIC ADMINISTRATION ................................................................... 46 8.5.1. Master‟s specializations ......................................................................................................... 46 8.6.

OTHER MASTER‟S OPTIONS ............................................................................................................ 47 10.6.2. Teac h ing Master‟s programme in Social Sciences ........................................................... 47 8.7. ADMISSION TO THE MASTER‟S PROGRAMME IN PUBLIC ADMINISTRATION ........................................... 47 8.8.

GRADUATING FROM THE MASTER‟S PROGRAMME IN PUBLIC ADMINISTRATION .................................. 48 8.9. PUBLIC ADMINISTRATION CONTACT PERSONS .................................................................................. 48 8.10. PA PROGRAMME COMMITTEE .......................................................................................................... 49 8.11. SIRIUS STUDENT ASSOCIATION.......................................................................................................... 49 8.12. VTB ALUMNI ASSOCIATION ............................................................................................................. 50 8.13. BACHELOR‟S PUBLIC ADMINISTRATION - MODULE OVERVIEW ............................................................ 50 8.14. PRE-MASTER‟S PROGRAMME IN PUBLIC ADMINISTRATION – MODULE OVERVIEW ................................ 51 Study guide School of Management & Governance 2012/2013

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8.15. PA MASTER‟S SPECIALIZATIONS – MODULE OVERVIEW ..................................................................... 52 8.16. DESCRIPTION OF PA MODULES ....................................................................................................... 53 9. BUSINESS & IT / BUSINESS INFORMATION TECHNOLOGY ........................................................ 54 9.1. W HAT IS BUSINESS & IT / BUSINESS INFORMATION TECHNOLOGY? ................................................... 54 9.1.1. Didactic concept ..................................................................................................................... 54 9.2. PROFILE OF THE BACHELOR‟S PROGRAMME IN BUSINESS & IT .......................................................... 55 9.3. ADMISSION TO THE BACHELOR‟S PROGRAMME IN BUSINESS & IT ...................................................... 55 9.4. GRADUATING FROM THE BACHELOR‟S BUSINESS & IT PROGRAMME .................................................. 56 9.5. PROFILE OF THE MASTER‟S IN BUSINESS INFORMATION TECHNOLOGY .............................................. 56 9.6. ADMISSION TO THE MASTER‟S PROGRAMME IN BUSINESS INFORMATION TECHNOLOGY ...................... 56 9.7. GRADUATING FROM THE MASTER‟S PROGRAMME IN BUSINESS INFORMATION TECHNOLOGY............... 57 9.8. CONTACT PERSONS ....................................................................................................................... 57 9.9. PROGRAMME COMMITTEE ............................................................................................................... 58 9.10. INBITWEEN STUDENT ASSOCIATION ................................................................................................. 58 9.11. THE BITLINK ALUMNI NETWORK AND THE ENIAC ALUMNI ASSOCIATION................................................ 58 9.12. BACHELOR‟S PROGRAMME IN BUSINESS & IT – COURSE OVERVIEW .................................................. 59 9.13. PRE-MASTER‟S PROGRAMME IN BUSINESS INFORMATION TECHNOLOGY – COURSE OVERVIEW ........... 60 9.14. MASTER‟S PROGRAMME IN BUSINESS INFORMATION TECHNOLOGY – COURSE OVERVIEW................... 62 9.15. DESCRIPTION OF BIT MODULES ...................................................................................................... 64 10. EUROPEAN STUDIES........................................................................................................................ 65 10.1. W HAT IS EUROPEAN STUDIES? ....................................................................................................... 65 10.2. PROFILE OF THE BACHELOR‟S PROGRAMME IN EUROPEAN STUDIES ................................................. 65 10.3. ADMISSION TO THE BACHELOR‟S PROGRAMME IN EUROPEAN STUDIES ............................................. 65 10.4. GRADUATION FROM THE BACHELOR‟S PROGRAMME IN EUROPEAN STUDIES ...................................... 66 10.5. PROFILE OF THE MASTER‟S PROGRAMME IN EUROPEAN STUDIES ..................................................... 66 10.6. OTHER MASTER‟S OPTIONS ............................................................................................................ 66 10.6.1. Public Administration ............................................................................................................ 66 10.6.2. Teaching Master‟s programme in Social Sciences............................................................... 66 10.7. ADMISSION TO THE MASTER‟S PROGRAMME IN EUROPEAN STUDIES ................................................. 67 10.8. GRADUATING FROM THE MASTER‟S PROGRAMME IN EUROPEAN STUDIES.......................................... 67 10.9. EUROPEAN STUDIES CONTACT PERSONS ........................................................................................ 68 10.10. ES PROGRAMME COMMITTEE .......................................................................................................... 68 10.11. SIRIUS STUDENT ASSOCIATION........................................................................................................ 69 10.12. BACHELORS‟ PROGRAMME IN EUROPEAN STUDIES – COURSE OVERVIEW .......................................... 69 10.13. PRE-MASTER‟S PROGRAMME IN EUROPEAN STUDIES – COURSE OVERVIEW ...................................... 70 10.14. ES MASTER‟S PROGRAMME – COURSE OVERVIEW ........................................................................... 71 10.15. DESCRIPTION OF ES MODULES ....................................................................................................... 72 11. INTERNATIONAL BUSINESS ADMINISTRATION .......................................................................... 73 11.1. W HAT IS INTERNATIONAL BUSINESS ADMINISTRATION? .................................................................... 73 11.2. IBA BACHELOR PROFILE ................................................................................................................ 73 11.3. ADMISSION REQUIREMENTS FOR THE IBA BACHELOR....................................................................... 73 11.4. GRADUATION IBA BACHELOR ......................................................................................................... 74 11.5. PROFILE OF THE MASTER OF SCIENCE IN BUSINESS ADMINISTRATION .............................................. 74 11.6. ADMISSION TO THE MASTER OF SCIENCE IN BUSINESS ADMINISTRATION .......................................... 75 11.6.1. February admissions to the Master‟s programme in Business Administration ...................... 75 11.7. CONTACTING THE RIGHT PERSONS IN THE IBA PROGRAMME ............................................................. 75 11.8. STUDENT ASSOCIATION STRESS ..................................................................................................... 76 11.9. OVERVIEW OF IBA BACHELOR COURSES ........................................................................................ 76 11.10. COURSE DESCRIPTIONS ................................................................................................................ 78 12. HEALTH SCIENCES ......................................................................................................................... 79 12.1.

12.2.

12.3.

12.4.

12.5.

12.6.

W HAT IS HEALTH SCIENCES? ......................................................................................................... 79 PROFILE OF THE BACHELORS‟ PROGRAMME IN HEALTH SCIENCES .................................................... 79 ADMISSION TO THE BACHELOR‟S PROGRAMME IN HEALTH SCIENCES ................................................ 79 GRADUATING FROM THE BACHELOR‟S PROGRAMME IN HEALTH SCIENCES ........................................ 80 PROFILE OF THE MASTER‟S PROGRAMME IN HEALTH SCIENCES ........................................................ 80 ADMISSION TO THE MASTER‟S PROGRAMME IN HEALTH SCIENCES .................................................... 80

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12.7. GRADUATING FROM THE MASTER‟S PROGRAMME IN HEALTH SCIENCES ............................................ 81 12.8. HEALTH SCIENCES CONTACT PERSONS ........................................................................................... 81 12.9. HS PROGRAMME COMMITTEE.......................................................................................................... 82 12.10. SIRIUS STUDENT ASSOCIATION........................................................................................................ 82 12.11. BACHELOR‟S PROGRAMME IN HEALTH SCIENCES – COURSE OVERVIEW............................................. 82 12.12. PRE-MASTER‟S PROGRAMME IN HEALTH SCIENCES – COURSE OVERVIEW ......................................... 84 12.13. MASTER‟S PROGRAMME IN HEALTH SCIENCES – COURSE OVERVIEW ................................................ 85 12.14. DESCRIPTION OF HS MODULES ....................................................................................................... 85 13. INDUSTRIAL ENGINEERING AND MANAGEMENT ........................................................................ 86 13.1. W HAT IS INDUSTRIAL ENGINEERING AND MANAGEMENT? ................................................................. 86 13.2. PROFILE OF THE BACHELOR‟S PROGRAMME IN INDUSTRIAL ENGINEERING AND MANAGEMENT ............. 86 13.3. ADMISSION TO THE BACHELOR‟S PROGRAMME IN INDUSTRIAL ENGINEERING AND MANAGEMENT ......... 87 13.4. GRADUATION FROM THE BACHELOR‟S PROGRAMME IN INDUSTRIAL ENGINEERING AND MANAGEMENT .. 87 13.5. PROFILE OF THE MASTER‟S PROGRAMME IN INDUSTRIAL ENGINEERING AND MANAGEMENT ................. 87 13.5.1. Industrial Engineering and Management specialization clusters ......................................... 87 13.6. ADMISSION TO THE MASTER‟S PROGRAMME IN INDUSTRIAL ENGINEERING AND MANAGEMENT ............. 88 13.7. GRADUATING FROM THE MASTER‟S PROGRAMME IN INDUSTRIAL ENGINEERING AND MANAGEMENT ..... 88 13.8. INDUSTRIAL ENGINEERING AND MANAGEMENT CONTACT PERSONS ................................................... 89 13.9. IEM PROGRAMME COMMITTEE ........................................................................................................ 89 13.10. STRESS STUDENT ASSOCIATION ...................................................................................................... 90 13.11. BEKADER ALUMNI ASSOCIATION ....................................................................................................... 90 13.12. BACHELOR‟S PROGRAMME IN INDUSTRIAL ENGINEERING & MANAGEMENT – COURSE OVERVIEW ......... 90 13.13. PRE-MASTER‟S PROGRAMME IN INDUSTRIAL ENGINEERING & MANAGEMENT – COURSE OVERVIEW ..... 92 13.14. MASTER‟S PROGRAMME IN INDUSTRIAL ENGINEERING & MANAGEMENT – COURSE OVERVIEW ............. 92 13.15. DESCRIPTION OF IEM MODULES ..................................................................................................... 96

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1. THE SCHOOL OF MANAGEMENT AND GOVERNANCE (SMG) The School of Management and Governance (SMG) provides regular and postgraduate courses and conducts academic research in the field of management and governance. High tech with a human touch is the cornerstone here, as it is throughout the University of Twente. For more information on the SMG, please go to http://www.utwente.nl/mb/en/education/.

1.1.

Degree programmes

The SMG offers the following Bachelor‟s programmes:       

Business Administration (BA) Public Administration (PA) Business & IT (BIT) European Studies (ES) Health Sciences (HS) International Business Administration (IBA) Industrial Engineering and Management (IE&M)

Master‟s programmes:      

Business Administration (BA) Business Information Technology (BIT) Public Administration (PA) European Studies (ES) Health Sciences (HS) Industrial Engineering and Management (IE&M)

The programmes are intended for Dutch and foreign students, including those from countries outside the EU. There are programmes available in Dutch and English.

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1.2.

Research

Research is financed from three sources, and is largely organized in the Strategic Research Orientations (SROs) of the Institute for Innovation and Governance Studies (IGS) and the Centre for Telematics and Information Technology (CTIT).

The SMG research departments participate in the following SROs:      

Management of Innovation and Entrepreneurship; Innovation of Governance; Sustainable Innovation; Integrated Security and Privacy in a Networked W orld; Industrial Engineering & ICT; Governance of Innovation, Technology, Higher Education and Research.

Research departments at the SMG: There are seven research departments at the SMG, which contribute to the courses and research activities that take place at the School.       

Business Administration (BA) Centre for Higher Education Policy Studies (CHEPS) Twente Centre for Studies in Technology and Sustainable Development (CSTM) Health Technology & Services Research (HTSR) Industrial Engineering & Business Information Systems (IEBIS) Public Administration (PA) Science, Technology and Policy Studies (STePS)

For more information about the research departments and the research programmes, please go to: http://www.utwente.nl/mb/en/organisation/researchdepartments.doc/ .

PhD programmes: The School provides PhD programmes for Dutch and foreign students from inside and outside Europe.

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1.3. Organizational chart of SMG

Board of Professors

Dean

Faculty Council

Director of Operations

Board Secretary

Controller

Heads of Department

Programme Programme Directors Directors

Research Department Chairs

Administrative Departments - Educational Support

Research Research Departments Departments 

Business Business Administration Administration (BA)(BA)



Centre Centre for Higher Education for Higher Education Policy Studies (CHEPS) Policy Studies (CHEPS)



Twente Twente Centre for Studies Centre for Studies in in Technology Sustainable Technology and and Sustainable Development (CSTM) Development (CSTM)



Health Health Technology Technology & & Services Research (HTSR) Services Research (HTSR)



Industrial Industrial Engineering Engineering & & Business Information Business Information Systems (IEBIS) Systems (IEBIS)



Public Public Administration Administration (PA)(PA)



Science, Science, Technology Technology and and Policy Studies (STePS) Policy Studies (STePS)

Programmes Programmes -

-

-



Bedrijfskunde Bedrijfskunde Business Administration Business Administration Bestuurskunde Bestuurskunde Public Administration Public Administration Business & IT Business IT Information Business & and Business and Information Technology Technology European Studies European Studies GezondheidsGezondheidswetenschappen wetenschappen Health Sciences Health Sciences International Business International Business Administration Administration Technische Bedrijfskunde Technische Bedrijfskunde Industrial Engineering and Industrial Engineering and Management Management

 Postgraduate Support Office - Communications - Financial Affairs - Faculty Secretarial Office - Human Resources - Board Secretary

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1.4.

Programme Directors (in Ravelijn)

Bachelor’s programme in Business Administration/International Business Administration Dr Tanya Bondarouk 053 489 3519 t.bondarouk@utwente.nl Master’s programme in Business Administration Dr Rezaul Kabir 053 489 3510 r.kabir@utwente.nl Bachelor’s programme in Public Administration / Bachelor’s and Master’s programmes in European Studies Prof. Nico Groenendijk 053 489 3260 n.s.groenendijk@utwente.nl Bachelor’s and Master’s programmes in Industrial Engineering and Management Dr Erwin Hans 053 489 3912 e.w.hans@utwente.nl Bachelor’s programme in Business & IT and Master’s programme in Business Information Technology Prof. Jos van Hillegersberg 053 489 3500 j.vanhillegersberg@utwente.nl Master’s programme in Public Administration Prof. Rob Hoppe 053 489 3353 r.hoppe@utwente.nl Bachelor’s and Master’s programmes in Health Sciences Dr Ineke Wagenaar 053 489 5410 i.wagenaar-bos@utwente.nl Professional Learning & Development Prof. Olaf Fisscher 053 489 3480 o.a.m.fisscher@utwente.nl

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1.5.

1.5.1.

Educational Support

Employees

Functie

Achternaam

Voornaam

Telefoon

Secretariat: Vaarwerk, te

Monique

053 - 489 3987

Wilmink-Voogtsgeerd

Irene

053 - 489 3200

Study advisers:

see 1.5.2.

Assignments coördinator

Brouwer

Henk

053 - 489 5876

Business Information Technology

Heijnen

Céline

053 - 489 4658

International Business Administration, bachelor

vacature

European Studies, bachelor

Reussing

Rik

053 - 489 4220

European Studies, master

Nobel, de

Martin

053 - 489 4016

Bestuurskunde/Public Administration

Nobel, de

Martin

053 - 489 4016

Technische Bedrijfskunde/Industrial Engineering & Management

Pol

Bernadette

053 - 489 2096

Gezondheidswetenschappen/Health Sciences

vacature

Bedrijfskunde/Business Administration

vacature

Secretariat Examination Boards:

Vollenbroek-Timmerhuis Klaczynski

Joke Hèla

053 - 489 2402 053 - 489 5355

Staff member Educational policy:

Smith

Sieuwko

053 - 489 3239

Quality Assurance controller:

Martens

Riet

053 - 489 4332

Lammers van Toorenburg

Johnny

053 - 489 1159

Blackboard support officer:

Lammers van Toorenburg

Johnny

053 - 489 1159

Project manager:

Martens

Riet

053 - 489 4332

Coördinator Internationalization:

Haare, van

Inge

053 - 489 2874

Programme coordinators:

This information was correct on 1 October2012. For the most up-to-date information, please go to http://www.utwente.nl/mb/en/education/.

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1.5.2.

Study advisers

The SMG has five study advisers, who are affiliated to one or more degree programmes. They are your point of contact for questions on planning your studies, graduation support , decision moments during your studies, your study progress, exemptions, and the duration of your studies. You can also contact them if you have any complaints or problems relating to regulations and applications to the Examination Board.

The study advisers are available without appointment on Tuesdays, between 12.30 and 13.30. Just drop by if you have a simple question or a minor problem. If you would like to make an appointment, however, please call the secretarial office on 053 489 3200 or 053 489 3987.

Anouk Prins:

a.h.prins@utwente.nl 053 489 4143 RA 3248

Bachelor‟s in PA, HS Master‟s and pre-Master‟s in HS

Cornelis ten Napel:

c.tennapel@utwente.nl 053 489 3201 RA 3246

Bachelor‟s in BIT, IE&M Master‟s in IE&M, MBI pre-Master‟s in IE&M, MBI

Charlotte Röring

c.g.m.roring@utwente.nl 053 489 3181 RA 2414

Master‟s in BA pre-Master‟s in BA

Sietie Zuidema

s.zuidema@utwente.nl 053 489 3514 RA 2422

Bachelor‟s in BA

Sanne Spuls:

s.s.spuls@utwente.nl 053 489 3250 RA 3270

Bachelor‟s in IBA

Martin Evertzen

m.a.m.evertzen@utwente.nl 053 489 4536 RA 3254

Bachelor‟s in ES Master‟s in PA, ES

1.5.3.

Office of Educational Affairs (BOZ)

The Office of Educational Affairs is your point of contact if you have any questions about organizational aspects of your course, such as timetables. Most information and forms are available on the internet at www.utwente.nl/mb/organisatie/afdelingen.doc.

Team leader

Lindemann, M.M.J.

Margriet

053 489 4620

Compiler of timetables (all programmes)

Hoekstra, S.M.

Bas

053 489 4313

Key user Osiris

Van der Meulen, M.G.

Mieke

053 489 4137

Organization of exams/ processing of grades

Beute, P.K.

Nel

053 489 5539

BSK/ PA/ ES/ ESB/ Erasmus

Boers- Ekelmans, O.C.W.

Olga

053 489 4123

GZW/ HS

Luttikhedde-Leussink, M.

Marjon

053 489 4240

BK/ BA

Stockentree. J.F.

Wendy

053 489 4596

TBK/ IEM

Tukker, P.

Petra

053 489 4309

IBA/ BIT

Wandt, U.

Uzi

053 489 3516

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1.5.4.

Assignment coordinator

The assignment coordinator is the contact person for students looking for a Bachelor‟s or Master‟s assignment, as well as for companies and organizations ready to offeri interesting assignment opportunities.

Available assignments and all the information you need to look for and carry out assignments can be found on Blackboard. You will be given access when you enrol on your programme‟s site. The module codes for this are: 194100010: Bachelor‟s assignment, BK 201200015: Bachelor‟s assignment IBA 194100070: Bachelor‟s assignment, BSK 194100080: Bachelor‟s assignment, ES 194100030: Bachelor‟s assignment, GZW 191800720: Bachelor‟s assignment, TBK

194100040: Master‟s thesis, BA 194128030: Master‟s thesis, PA 194128051: Master‟s thesis, European Studies 194100050: Master‟s thesis, Health Sciences 194100060: Master‟s assignment, IE&M 192399979: Master‟s thesis MBI

If you have found an assignment, you should report this in the Blackboard SMS application.

NB. The BIT programme has a Master‟s site, but no Bachelor‟s site. This is because BIT concludes the Bachelor‟s phase with a paper; students are given an assignment as part of the programme.

1.6.

Marketing & Communication

The Marketing & Communication department is responsible for internal and external communication by SMG. Its education-related activities include organizing information days and student orientation days, providing information on grants, communicating with schools, providing and updating information sources, and creating and maintaining websites.

The assistance of students during student orientation days is very useful. Examples that come to mind include accompanying secondary school pupils who are keen to spend a day with a student in order to gain an idea of what a particular programme involves. Together with students, the department also organizes Bachelor‟s and Master‟s information days, and information is also made available at secondary schools and study fairs. Here, too, you can play a part. You may like to consider taking a course in presentation techniques (provided by the Marketing Communication department) to enable you to assist at these events.

If you would like to help out, please send an e-mail to study@mb.utwente.nl. You will receive a healthy remuneration for your efforts!

1.7.

Faculty Council

The Faculty Council is the employee and student consultation body at the Faculty. It has ten members five employees and five students. The Faculty Council meets once every six weeks with the educational management and the dean. There are certain matters for which the formal consent of the Council must be gained, such as the degree programmes and the Teaching and Examination Regulations. The Council‟s role in relation to other matters is advisory – this often concerns the structure and implementation of the courses.

The Faculty Council also has the right to propose items for the agenda. Previous examples include SMG‟s announcement on supplementary work.

The period of office for students on the Faculty Council runs from September to September; for employees, the period is two years. Both students and employees may submit themselves for reelection.

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2. ORGANIZATION OF PROGRAMMES AND COURSES

2.1.

Study load

The Bachelor‟s programme is a full-time programme of three years‟ duration: B1, B2, and B3. The Master‟s programme is a full-time one-year programme, involving a study load of 60 credits. There are two exceptions to this: the Master‟s programme in Industrial Engineering and Management, and Business Information Technology, which last for two years (120 credits). One credit represents 28 hours of study, so an annual study load is 60 x 28 hours = 1680 hours. A week of study is equivalent to 42 hours.

The study load for most modules is 5 credits, or 140 hours. This includes attending lectures and tutorials, doing project work, assignments, writing reports, individual study, sitting examinations, and so on. The actual amount of time needed will of course vary from one student to another. The figures stated are an average.

2.2.

Academic calendar

The School operates according to a system of semesters, which means that the academic year is divided into two semesters. Each semester is itself subdivided, into two „quartiles‟, generally lasting ten weeks, excluding any „clear‟ weeks in which no lessons are scheduled. Every quarter consists of eight weeks of teaching, and two weeks of examinations.

The quartile (or „block‟) timetables show where and when you can take each subject. The week numbers are also clearly indicated. You can find the programme timetables on my.utwente.nl.

Timetables change regularly, so keep a close eye on the website.

You can find the annual schedule for 2012-2013 at http://www.utwente.nl/so/roosterwerkgroep/en/academic_calendar/

2.3.

Lecture hours

The time-table of lecture hours at the University of Twente is as shown below.

1 / 2 lecture hours: 08:45 - 10:30 3 / 4 lecture hours: 10:45 - 12:30 - Lunch break: 12:45 – 13:30 6 / 7 lecture hours:13:45 – 15:30 8 / 9 lecture hours:15:45 – 17:30.

2.4.

Instructional modes

The instructional mode for each subject is shown in the timetable and the study guide. In principle, the School uses four instructional modes: lectures, tutorials, practicals (laboratory), and projects. In a lecture the teacher clarifies the course material and providesadditional information. Lectures generally last two 45-minute periods, with a break of 15 minutes. Tutorials are of the same duration, but are more interactive in nature: you work in small groups on assignments. Practicals usually take Study guide School of Management & Governance 2012/2013

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up an entire morning or afternoon. Here, groups or individuals work on a particular project or with a specific computer programme. Attendance at the practicals is compulsory. Students are not obliged to attend lectures or tutorials, unless the teacher states otherwise. It goes without saying that you should acquaint yourself with the information that is imparted during lessons, without subsequently having to contact the teacher.

2.5.

Course material

You will need textbooks, lecture notes, readers and syllabi for almost every module and course. The lecture notes, readers and syllabi can be purchased from the Union Shop from the start of every semester. During the first few weeks of every quarter, first and second-year students can buy a „study package‟ containing all the readers that they need for the quarter in question. To see whether they are in stock, go to www.studentunion.utwente.nl/unionsho .

You can order textbooks from any bookshop, but it is easier and often less costly to go through a student association. In many cases, this will entitle you to a discount, and you will also be able to collect your books before the relevant course begins. In the first semester of your first year, you can buy books in the introductory orientation week or during your first week of lessons. After this „open sale‟ period has ended, you will receive regular e-mails from your student association explaining how to order books online. In some cases, you can buy second-hand books from www.studieboekentwente.nl (but make sure you order the correct edition!). You can also use this site to sell on any books that you no longer need. Sirius is the association through which students on the PA, HS and ES programmes can buy their books. Those on the other programmes should use Stress, from where you can also purchase material needed for your first-year courses.

As well as textbooks and lecture notes, many teachers use handouts.

2.6.

Teaching locations

Teaching at the SMG takes place in rooms in different buildings located all over the campus. The abbreviations by which these rooms are known consist of a combination of letters and a number, such as SP1, WA1 or ZI-U3. SMG employees work in Ravelijn (building number 10).

The abbreviations of the buildings are: Name Bastille Carre Cubicus Hall B Hogekamp Horst Langezijds Ravelijn Spiegel Sports Centre Temp Vrijhof Waaier Zilverling

Abbreviation BA CR CU HB HO HR/ZH/HT/NH LA RA SP SC TE VR WA ZI

See also: http://www.utwente.nl/download/plattegrond.pdf

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2.7.

Re-enrolment

You must re-enrol at the university every year. You will receive a letter, newsletter, and an e-mail reminder from the Central Student Administration (CSA) office. The mail will contain a link to Studielink, which you can use to re-enrol and to arrange your payment obligations for 2013-2014.

You can also go to the following website for more information: http://www.utwente.nl/so/studentservices/en/.

The enrolment process is in accordance with the provisions of the Higher Education and Research Act (WHW), and it should be completed by 1 September. Your enrolment is deemed to be complete once your enrolment request has been received and checked by the CSA, and once your tuition and/or examination fees have been received or a direct debit has been authorized. If you wish to be certain of being enrolled on 1 September, then you should meet all your enrolment obligations by 1 August. After you have been re-enrolled, you will receive an enrolment statement together with your student card from the CSA.

2.8.

Registration for and admission to a minor

In the first semester of the third year of your Bachelor‟s programme, you take a minor. A minor is a coherent package of modules, generally worth 20 credits. However, there is an increasing number of minors of 25 or even 30 credits available. The International Management minor is always 25 credits, for example, because it involves a internship abroad. If you go abroad as part of the Sustainable Development in Developing Countries minor, this too carries 25 credits. In addition, there are two minors – Military History and Music - for which only a limited number of places are available. Music has four different streams, each of which has room for only a limited number of participants.

Taking a minor gives you the opportunity to learn about an entirely different field to that of your own programme, and it helps you to further develop your academic skills. You can take a minor at another university, in or outside the Netherlands. You are free to choose what minor you take, subject to a few restrictions, which are not especially restrictive. You may only embark on a minor once you have obtained 80 credits, and some minors impose specific entry requirements. The remaining 160 credits of your Bachelor‟s programme are taken up by your major. For more information about major/minor, please go to www.utwente.nl/majorminor.

2.9.

Registration for and admission to UT Master’s programmes

You must be in possession of a Bachelor‟s certificate in order to be admitted to a Master‟s programme. Every Bachelor‟s programme has an „equivalent‟ Master‟s programme that follows on from it, and to which every student with the relevant Bachelor‟s certificate can progress without any obstacle. Whether you will be able to enter a different Master‟s programme at UT depends very much on the educational qualifications you already possess. Use the transfer overview at http://www.utwente.nl/master/ut/doorstroom to see how you can transfer to the Master‟s of your choice. Some Master‟s programme provide a „pre-Master‟s‟ programme in order to give students the opportunity to meet the admission requirements.

Direct advancement from a Bachelor’s to a Master’s If there are no obstacles for a direct transfer from a Bachelor‟s programme to a Master‟s (from the Bachelor‟s in Business Administration to the Master‟s in Business Administration, for example), then the procedure is as follows: 1. Report to the Schools‟Student and Educational Service Centre (S&O) shortly beforen you are to graduate from the Bachelor‟s programme; 2. State the Master‟s programme you wish to take on the „Aanmelding bachelorcolloquium‟ (Bachelor‟s colloquium application) form. S&O will then pass this on to the CSA; Study guide School of Management & Governance 2012/2013

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3. Once you have received your Bachelor‟s certificate, you will be enrolled for the Master‟s programme automatically. You may not embark on your Master‟s until you have completed your Bachelor‟s.

Indirect advancement If the UT Master‟s programme of your choice does not follow directly from your Bachelor‟s (for example, a Master‟s in Communication Studies after a Bachelor‟s in Business Administration), then the following procedure applies: 1. You report to the S&O of the Master‟s programme in question (see also http://master.utwente.nl/inschrijven/BOZ_overzicht_per_master.doc/. You will need to submit a transcript of your Bachelor‟s results issued by OSIRIS; For the Master‟s programme in BA, you should apply to the following e-mail address: masterapplication@mb.utwente.nl.

2. The admissions committee of the Master‟s programme will assess your application. This is generally a declaration of acceptance for the pre-Master‟s programme, which you can usually complete as a minor course. Ask your study advisor or the relevant education coordinator about the various options.

3. As soon as you have completed your Bachelor‟s programme (and pre-Master‟s, as the case may be), you will be registered for the Master‟s programme. Pre-Master‟s students are registered in the Bachelor‟s programme.

N.B. UT Bachelor‟s students do not have to use the form on the Master‟s site.

Starting from September 2012, you may not begin a Master‟s programme until you have completed your Bachelor‟s or pre-Master‟s programme. This is due to the Bachelor‟s-before-Master‟s rule – also known as the „harde knip‟, the consequences of which are listed below.

Bachelor’s-before-Master’s rule from 1 September 2012 • Master‟s courses that you have successfully completed by 1 September 2012 may, if requested, be carried forward to your Master‟s programme upon completion of your Bachelor‟s or preMaster‟s programme.

• If you are enrolled as a Bachelor‟s student after 1 September 2012, and you subsequently successfully complete a Master‟s module, it will be recorded as an extra module in your Bachelor‟s programme. It will not count as part of your Master‟s programme, so you will not be exempted from taking that module during your Master‟s programme.

• Exceptions are only possible when students find themselves dealing with exceptional personal circumstances; in other words they must be in a situation that is out of the ordinary and distressing. See also http://www.utwente.nl/so/studentenbegeleiding/en/regulations/bscbeforemsc/exempsions.docx/

2.10. Student supervision and support 2.10.1. Supervision at programme level At the start of your first year you will be introduced to the study advisers to inform you about the kind of issues they can advise you about. On that occasion you also receive information about the rules and procedures in case you deal with exceptional personal circumstances that may hinder your study progress. If you deal with such circumstances, your study adviser can provide you with advice and support. You will be invited by your program‟s study adviser for a face-to-face meeting at the end of the first quarter. This will not only deal with your study progress, but also with more personal matters, such as whether you are settling in, whether you have chosen the right programme, whether you are approaching your studies in the right way, and so on. You will be supervised by SMG student advisors throughout your studies.

2.10.1.1 First-year recommendation

Students starting a Bachelor‟s programme at the University of Twente in September 2012 will be subject to a new regulation known as BSA, or “binding recommendation on continuation of studies”.

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This is to say that at the end of the first year of registration with the programme, a recommendation on the continuation of studies will be issued to every student on every Bachelor‟s programme (with the exception of the Civil Engineering and Mechanical Engineering programmes), starting from the 2012-2013 academic year.

The chief purpose of the BSA is to help every student starting his study career to arrive as soon as possible at the right place to enable him to surface the best of his qualities. If you have not gained enough credits, then you are obviously not on the right programme and/or level. To receive a positive recommendation on the continuation of studies, you must have gained at least 45 of the 60 credits. If you have not, you receive a negative, binding recommendation on the continuation of studies, implying that you are not allowed to continue with the programme. However, account will be taken of any personal circumstances.

2.10.2. Supervision at university level In addition to the care services provided by faculties to their students, there is the Red Desk Student Counselling Service, which includes the Student Counsellors and the Students Psychologists offices. The Red Desk is located in the Vrijhof, on the second floor.

2.10.2.1. Student Counsellors Service

Student Counsellors can be consulted about e.g.:  Difficulties adapting to life in the Netherlands  Problems managing expectations about culture, education  Study delays, problems concentration on you studies  Help in dealing with (government) administration or complicated regulation  Issues involving family matters or personal circumstances  Questions about financial support due to exceptional circumstances  Additional facilities for students with a disability of chronic illness

2.10.2.2. Students Psychologists Service

Students may come to the Students Psychologists Service for study-related or personal problems without being referred from elsewhere and without any obligation. Self-management courses for groups are also available here. A psychological assessment can be useful in case you have doubts about your choice of study. It is also possible to take part in group meetings, for instance in a graduation group or student therapy group. Participation in group sessions and assessments of choice of programme are always preceded by an individual personal conversation to see if such a session or assessment is likely to be of any use. In addition, the Students Psychologists Service organizes job application training courses several times a year. The Service is free and confidentiality is guaranteed.

For more information about the student counsellors and student psychologists, please go to http://www.utwente.nl/so/studentenbegeleiding/en/counselling/psychologist/.

2.11. Examination Board The SMG has one Examination Board for the Bachelor‟s and Master‟s programmes. At least one lecturer from each of the School‟s programmes sits on the board; they are appointed by the dean.

The BIT programme has its own Examination Board, with lecturers from the SMG and the Faculty of Electrical Engineering, Mathematics, and Computer Science.

The Examination Board has the task of monitoring the quality of exams and examinations and to enforce the regulations governing teaching and examinations on the basis of the rules laid down in the Teaching and Examination Regulations (OER) and the Rules and Regulations of the Examination Boards. Both documents form part of the School‟s Students‟charters.

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Students are entitled to submit requests and/or well-founded appeals to deviate from the provisions of the OER to the Examination Board, but there are number of things to bear in mind. Read the procedure you have to follow very carefully. Any request that is not accompanied by the required information will not be considered.

In addition to its duties laid down by law or in the OER, the Examination Board has the authority to deviate from the provisions of the OER. This applies to cases explicitly stated in the Higher Education and Research Act (WHW) and the OER it self.

You may submit a request to the Examination Board with regard to the following: Bachelor’s programmes  Special extra exam opportunity  Exam method  (Deviation form) Public oral examination  Exam validity period  The 40 ECTS credits regulation (only for cohorts 2011 and earlier!)  (Elective) Course approval  Course exemptions  (Graduating with) Distinction  „Free‟ (flexible) bachelor‟s programme  „Free‟ minor  Starting the Bachelor‟s research project  Prerequisites (prior knowledge requirements)  Third attempt  Postponed graduation Master’s programmes Special extra examination opportunity Exam method (Deviation from) Public oral examination Examination validity period (Elective) Course approval Course exemptions (Graduating with) Distinction „Free‟ (flexible) Master‟s programme Starting the Master‟s thesis Master‟s thesis language Prerequisites (prior knowledge requirements) Postponed graduation.

You can find more information about the composition of the Examination Boards at http://www.utwente.nl/mb/en/education/common/infoexcom.doc/ , which also has details about the rules and guidelines for submitting a request as well as the relevant forms. If you have any questions about submitting a request to the Examination Board, ask your study adviser.

2.12. Flexible programme Bachelor‟s and Master‟s students also have the option of putting together their own programme for which an exam will be taken, comprising programme components that are taught at the university and which meet the final attainment targets of the regular programme. Proposed degree programmes must be submitted to the Examination Board for approval.

If you would like to put together a flexible degree programme, contact your study adviser.

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2.13. Internationalization The programmes at the SMG offer various opportunities for adding an international dimension to your knowledge and experience. European Studies and International Business Administration students in particular are strongly advised to spend time abroad during their studies.

Studying abroad:  Taking courses at a partner university abroad (exchange) Research/assignments abroad  International minor  Bachelor‟s assignment  Master‟s assignment  A combination of the minor and the Bachelor‟s assignment (this option is not available to BA or IBA students)  An international study trip Because the University of Twente considers time spent in another country as a valuable component of study, a number of measures are in place that are designed to encourage students to go abroad, including assistance in formulating and implementing an international project and awarding financial support for a stay in another country. The best-known examples are the Twente Mobility Fund (TMF) and the Erasmus grant for studies or internships in Europe.

You can find detailed information about the opportunities for going abroad on Blackboard, where you can register under „Organization‟ and then „Study Abroad‟.

2.13.1. Graduating abroad The various programmes at SMG maintain many contacts with foreign universities and businesses.

Bear in mind that preparing for a graduation project in another country will take about twelve months. This involves, for example, drawing up and gaining approval for a research plan, to be ready before going abroad. It is also important to register with the Student Mobility System (also known as the SMS web application). In the event of an emergency, UT will then be quickly able to identify which students are in the country in question, and in which area.

2.13.2. Erasmus As part of the Erasmus exchange programme for students, the School has concluded contracts with various European universities. The Erasmus programme offers outstanding opportunities for spending several months studying at a foreign university, for your minor for example. Every student who meets the conditions laid down by his programme may sign up for an Erasmus exchange and an Erasmus grant. The participating universities make their own agreements about the number of students who are eligible for the exchange scheme. During your stay abroad, you will continue to pay tuition fees to the University of Twente, but you will not be charged any tuition fees by the university abroad where you are studying.

For information about the Erasmus programme and the universities with which the School has an Erasmus agreement, look on Blackboard, under „Organization‟ and then „Study Abroad‟.

You can also contact the internationalization coordinator, Ms Inge van Haare, at i.vanhaare@utwente.nl. For planning your studies, you should always contact your student advisor.

2.13.3. University exchange agreements The University of Twente has agreed contracts with a number of universities outside Europe, including some as a member of the European Consortium of Innovative Universities. These agreements allow students to complete part of their studies at foreign universities. For more information about the agreements between the universities, go to the website of the International Study guide School of Management & Governance 2012/2013

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Office or look at Blackboard (under „Organization‟ and then „Study Abroad‟). You can also contact the internationalization coordinator, Ms Inge van Haare, at i.vanhaare@utwente.nl.

2.14. Electives In addition to the compulsory minor course, students always have the option of taking extra courses that fall outside the curriculum. Students are free to choose other courses given by the School, other UT faculties, or any other university.

For an overview of the School‟s range of courses, please refer to the Osiris course catalogue.

Excellent Bachelor‟s students (the best 5 to 10%) have the possibility of taking a UT-based honours programme worth 30 credits. Within the programme, there are two different tracks you can choose to follow: design (planned) and research. For more information go to: http://www.utwente.nl/honours/en/.

2.15. Evaluation and quality assurance The SMG pays close attention to the quality of its teaching. Good communication between everyone concerned and a strong level of involvement on the part of teachers and students are prerequisites for a high standard of education. Generally speaking, students give the teaching at the School a positive rating, although they are also critical about certain aspects. The programmes are receptive to feedback and do their best to safeguard standards of quality. It is therefore essential that students share their opinions about their education experiences. There are different ways in which you can do this.

2.15.1. Education Quality Committee The students on the Education Quality Committee (abbreviation in Dutch; OKC) carry out some of the quality assurance work for the programmes. They conduct course evaluations and hold evaluation discussions.

2.15.1.1. Course evaluations

On completing a subject, you can give your opinion about it in an anonymous survey. The teacher concerned will then take the results of the survey into consideration when planning the next time he teaches the subject in question. The OKC produces a summary of the results of the course evaluations of each period (quartile) which form the basis for the periodic evalutions of each programme.

2.15.1.2. Periodic evaluations

Behind the scenes, too, the quality of teaching is a constant area of attention. Twice a year, the programme departments evaluate a particular teaching period (semester) with the teachers, and plans are made for improvements in the forthcoming year. In addition, the quality of teaching is discussed during teachers‟ annual performance interviews, while the programme departments also seek the opinions of graduates who are in a position to respond from their employment market perspective. Once every six years, programme departments are obliged to have the quality of their work assessed by an external accreditation body. Students are involved in some of these activities, sometimes as an employee in conducting evaluative research, but certainly as members of programme committees and the Faculty Council.

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2.15.2. Programme committee There is a programme committee for every programme, which advises the programme director and the dean. The programme committee consists of students and employees. There is also a delegate from the Stress and Sirius student associations who attends in an advisory capacity, but who may not vote. The programme coordinators also have an advisory role. The programme committee looks at examination regulations and (the implementation of) the curriculum. It is legally entitled to issue recommendations, both solicited and unsolicited, to the programme director, who may not disregard them without providing a well-founded reason. If you have any comments or suggestions to make, you can discuss them with members of the programme committee. This gives students the opportunity to have a direct influence on the quality of teaching. The names of the members of the programme committee can be found at www.utwente.nl/mb/en/education/common/olccieeng.doc/.

2.15.3. Student Association Education Committees The Stress, Sirius, Inter-Actief and InBITween (portal association of Stress and Inter-Actief) student associations each have their own education committees. They give critical evaluations of the education system. They mediate between students and the School (including teachers). They hope to improve teaching in this way and to increase the Schoolâ€&#x;s awareness of studentsâ€&#x; concerns.

Every six weeks, the organizers invite the programme director or education coordinator for consultations, during which any problems, large or small, are raised and soundings taken.

2.15.3.1. Complaints registration system

The student associations have a complaints registration system for students. Complaints may be submitted via the website, or you can send an e-mail to the members of the education committee of the associations in order to allow other students to put their names to ongoing complaints. The student associations discuss complaints that have been submitted in their regular consultations with the programme departments and try jointly to find a solution.

For students whose complaints are not resolved through their student association, the University of Twente has a formal complaints procedure. For more information, please go to http://www.utwente.nl/so/studentservices/en/complaints_desk/.

2.16. Involvement There are various ways for students to become involved with SMG. Students are regularly asked to join the Faculty Council, or programme or education quality committee. It is also possible to assist with SMGâ€&#x;s research work or the information activities organized by the programme departments.

The School regularly needs students for paid temporary part-time work relating to teaching and/or research, for half a day or a whole day a week, for example, for several months. If you would like to become an student assistant, then contact the department or a teacher from the group in which you are interested. Vacancies are published online or in course announcements. You can find most vacancies on UT flex.

2.17. Health and safety aspects of studying On the basis of the provisions of the Health and Safety Act, students are entitled to a healthy and safe study environment at the University of Twente. The university or School is responsible for ensuring that buildings are safe and that the amenities provided contribute to a healthy working environment. Students, of course, also have their share of responsibility. Although taking a degree programme at the SMG is hardly likely to entail any health or safety-related risks, it is nonetheless sensible to consider the issues at hand.

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2.17.1. Health The most significant health risk is associated with working at computer screens during your studies.

Students are using laptops with increasing frequency, rather than desktop computers. Since the 2009-2010 academic year, the SMG has gradually been introducing guidelines on the use of IT facilities by students, the aim of which is to help improve quality and to better prepare students for developments on the employment market. This offers many interesting and useful opportunities which you presumably wish to discover without your health being adversely affected. For that reason, it is good to be aware of the risks to which you are exposed when working with computer screens, and with laptops in particular.

Both involve repetitive movements while in the same position, and this can lead to RSI (Repetitive Strain Injury). It is nowadays sometimes also referred to as CANS (Complaints of the Arm, Neck, or Shoulder). RSI is a collective name for complaints of the fingers, hands, wrists, arms, neck, or shoulders. Students are suffering from these complaints with increasing frequency, not least because of the unergonomical way they use their laptops. This is why it is useful to find out more about RSI and how you can prevent it. For more information, go to http://www.utwente.nl/mb/en/education/common/health_and_safety.doc/. The UT RSI-pages and the website of the RSI Association contain a great deal of useful information. You can also call the national RSI line on 0900-7745456 or 0900-RSILIJN (1 ct/min).

Whom can you contact at University of Twente for information about RSI? 

Monique van Velthoven, health, safety and environmental coordinator for the SMG Ravelijn, room RA-2313, telephone 053 489 3828, e-mail m.j.vanvelthoven@utwente.nl for general questions about RSI and working at computer screens.



For RSI-related complaints, you can go to the UT Medical Service, telephone 053 489 8000, or to your own GP.



Student Counselling Service, telephone 053 489 2035, for information on falling behind with your studies, graduation support, and interrupting your studies as a result of RSI complaints.



Student Psychologist, telephone 053 489 2035.

The student psychologist deals not so much with the physical symptoms, but rather the personal factors that may play a role in the occurrence of RSI. Consultations for students are free and no referral is required.

2.17.2. Safety Accidents can happen at any time, including at the university. You can find out what to do in an emergency at http://www.utwente.nl/mb/en/education/common/health_and_safety.doc/. We would like to emphasize the following here:   

In the event of an emergency, you should first always call (053 489) 2222, the university‟s central alarm number; Look regularly at the yellow „what to do in an emergency‟ signs in the buildings that you use.

Take note of the location of the assembly point in the event of an evacuation. For the Ravelijn and A-building, the assembly point is the canteen of the Waaier building; Familiarize yourself with the escape routes and of the location of the exits and emergency exits.

Monique van Velthoven is also the person to contact if you have any questions about safety; see section 2.17.1.

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3. COMMUNICATION AND INFORMATION When you start studying at the University of Twente (UT), you will quickly encounter the wide range of communication methods that the university, the School, and your programme department use to communicate with you. You will be given your own e-mail address, user name and password, which you can use to access the internet, via the university. You will also receive 500 megabytes of disk space on a central network computer on which you can store documents and, if you wish, your own home page. The internet is easily the most important means of communication used by your programme department and the university.

Student portal The student portal carries every important education announcement and news item for students. Hint: use the student portal as your personal home page. That way, you will always be up to date with the latest news about your programme, events, and news. You will also have direct access to the major web applications like Blackboard and OSIRIS. You can add gadgets yourself too, such as rain radar, information on public transport and Facebook, and programme them so that you get to see the most important course announcements immediately. It means that you will have all the information you need in one clear overview. You simply log on with your student number and password. Go to http://my.utwente.nl/ut/index.html?tab=_student ICT account In order to gain access to ICT facilities, you need an ICT account. After enrolling through the Central Student Administration, you will receive a letter within ten days from the ICTS with your user name and password. If you have not received an ICT account or if you have forgotten your password, inform the ICTS helpdesk at Horstring W122 (icts.servicedesk@utwente.nl , telephone: 053 489 5577). You will need your student card.

3.1.

Student card

The UT student card is a valid identity document at the University of Twente and also serves as proof of your enrolment. After your enrolment has been processed, you will receive the card by post. If you are enrolling for the first time, you must also provide a photograph, which you can have taken any day between 9.00 and 17.00 at the Student Services desk, room 239B. This is on the first floor in the Vrijhof, opposite the university library. The amount of time that is needed before your card is issued depends on how long it takes to process your enrolment forms, when your payment is received, and whether or not you have supplied a digital photograph. You must show your student card if requested to do so when using the university‟s facilities and amenities, such as when taking a course or an exam, or visiting a library, for example.

3.1.1.

Student card uses

Your student card serves as proof of enrolment for one academic year. As it also has a barcode, it functions as a borrower‟s pass for the university library.

If, at the time of your enrolment, you state your intention to use the sport and cultural amenities in Enschede, then your student card will also be made into an Xtra card. See www.xtra-card.nl.

3.1.2.

Loss or theft

In the event that your card is lost or stolen, you can apply for a new one. An administration fee is charged for this (€ 5). Contact Student Services.

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3.2.

E-mail

If a programme department or a teacher wishes to communicate with a student or a group of students quickly, this is done by e-mail. The Student and Education Service Centre (S&O) also uses e-mail to communicate with large numbers of students. This usually happens when a lesson is cancelled unexpectedly or in the event that the location of an exam is changed at the last minute. This is because S&O is not able to contact students via its usual channel, the Onderwijsmededeling (course announcements), in time. S&O also uses e-mail to announce information meetings on study-related matters. You should always read e-mails from S&O straight away.

Students at the UT generally have an e-mail address as follows: <studentname>@student.utwente.nl. For <studentname>, enter the initials and surname of a person â&#x20AC;&#x201C; for example, h.j.pieters@student.utwente.nl.

There are exceptions, especially if there is more than one student with the same initials and surname. You can also use your student number for your e-mail address: S<studentnumber>@student.utwente.nl, for example, S0012345@student.utwente.nl.

The e-mail addresses of students and employees can be found at http://webapps.utwente.nl/telefoongids/en/telgidsservlet.

3.3.

Educational announcements

Educational announcements are the most important channel of communication used by a programme department to contact all its students. For alterations to the course shcedules, it is important to check the student portal, http://my.utwente.nl , every day. This prevents you from running the risk of ending up in the wrong place at the wrong time. This information is often posted on Blackboard as well. Announcements about defence ceremonies and presentations of Bachelorâ&#x20AC;&#x;s and Masterâ&#x20AC;&#x;s assignments can also be found on the portal.

3.4.

Blackboard

Since the 2009-2010 academic year, the digital learning environment at the University of Twente has been known as Blackboard. The information in Blackboard is organized according to modules. The Blackboard websites give the information you need in order to be able to take a particular module, such as the timetable, the content of the lessons and any additional information about the course material and the exam or assignment. You can also use Blackboard sites to communicate with your fellow students and teachers, or to collaborate on assignments. Blackboard is the most important communication channel used by teachers for contacting their students about their modules.

You must use Blackboard to enrol for modules (http://blackboard.utwente.nl). If you have any questions about Blackboard, your point of contact in the School is Mr Johnny) Lammers van Toorenburg of the Bureau Teleleren (office for tele-learning): teleleren@mb.utwente.nl, telephone 053 489 1159. Alternatively, go to http://www.utwente.nl/mb/teleleren/.

3.5.

Requesting course information

The University of Twente web application for registering all relevant student and study data is called OSIRIS: https://osiris.utwente.nl/student/en/StartPagina.do. Here, you will find information about every course, for example, including content, teachers, required literature, and so on. Go to the student portal for more information and an explanation about the system. Modules are referred to as courses in OSIRIS.

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3.6.

Compulsory registration for exams

You must register for every exam you take via OSIRIS Self Service for students. Go to the course code in the course catalogue to find the necessary information relating to exams. Make sure you look at the right block!

The times and dates of exams are set down in OSIRIS. You can also find this information at http://my.utwente.nl, which also has details of the rooms where exams will take place. Registering for written exams via OSIRIS Self Service is compulsory. You must register for each individual written exam.

Opening and closing dates for registering are published in the exam timetable of the period.

If you are a Bachelor‟s student, you may register for an exam if you have already taken an exam for the same module on no more than one previous occasion. If you have failed an exam on two previous occasions, you must seek permission to make a third attempt from the Examination Board, in consultation with your student advisor. For more details on this regulation and the request form look at http://www.utwente.nl/mb/en/education/common/request%20third%20attempt.doc/ .

Please notice: this so-called „third attempt rule‟ does not apply to Master‟s students. Nonetheless, on rare occasions they also may need to make a third attempt. They then will find their registration for the course in question blocked. If you are a Master‟s student and this happens to you, send an e-mail to the Office of Educational Affairs or „BOZ‟ (boz-mb@mb.utwente.nl), with a copy to your study adviser. Do this immediately after you found your registration has been blocked, to allow BOZ time to take action. Don‟t forget to mention your student number, the course code and name of the course in question.

Students who have registered for an exam are guaranteed a place in the exam room and a copy of the exam itself. You will receive confirmation by e-mail if you have successfully registered.

If you decide not to take an exam for which you have already registered, you may deregister from it up till midnight (this is to say: until 24:00 h.) of the day preceding the exam, via OSIRIS Self Service. This is important for SMG because we have to pay a fee for every student who registers for an exam, and it may be for you if you are a Bachelor‟s student: if you did not deregister and do not show up at the exam, you will WASTE one of your two „free‟ opportunities to take the exam in question!!!

Useful to know Every course for which an exam is held is published in good time in OSIRIS; do not wait till the very last minute before registering. If something does go wrong, alert the S&O by e-mail or telephone as quickly as possible. After the deadline for registering, the S&O will not be able to help you. It sometimes happens that changes are made to the exam timetable even after registrations have closed, such as a change of exam venue. It is therefore a good idea to keep checking the course announcements, Blackboard or the exam timetable in OSIRIS for the latest changes.

3.7.

Exam procedures

3.7.1.

Registering

At the start of the academic year, you can download your course schedules via the student portal. Any changes, to exam dates for example, will be announced via the Blackboard sites of the modules in question and via educational announcements on the student portal. You should therefore keep a close eye on these sites.

The type of exams (or „exam formats‟) that are used for the various courses are set down in the study programme. The examiner ensures that the entry requirements for the exam are published on Blackboard.

If you have any questions about how the exams are assessed, you can contact the examiner concerned.

The names of the all the course examiners are listed in OSIRIS. Written exams are held every year at the end of the period in which the course in question is delivered, with resits organized during the exam period in the following block. Retakes for written exams held during the last teaching period of the year are taken in the summer period (July/August).

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Practical excercises may be completed at least once a year. The rules for this are given shortly before the start of the course on Blackboard.

As already explained above, Bachelor‟s students who have not succeeded in gaining a pass (6 or higher) after two attempts at an exam, will have to submit a request to the Examination Board if they wish to do a third attempt. You must do so no more than two weeks before the start of the quarter in which you would like to sit your third attempt. If the quarter in question is the one immediately following the quarter in which the second attempt was made, your request must be submitted no later than the first two weeks of the new quarter. You can find the exact deadlines for submission on the „request third attempt‟ information page.

Please notice: the „third attempt rule‟ does not apply to Master‟s students.

As stated in the previous section, registration for taking exams is compulsory, and must be done via OSIRIS Self Service for students.

Students with a physical or sensory disability may be able to take their exams in a form that has been adapted to their needs. Any decision to this effect will be taken by the Examination Board, upon the production of a doctor‟s certificate by the student, for example.

Students with dyslexia can register with the S&O - again, within the set time limit. If you can produce a medical dyslexia declaration, then you will be allowed extra time for your exams and you will be able to sit them in a different room.

3.7.2.

During the exam

Written examinations last for no more than 3.5 hours, and always begin at the published time. Exams for courses given by other faculties may vary in duration. The examiner or invigilator may summarily refuse the student who arrives too late the right to participate in the exam.

Only items that are absolutely necessary for the exam may be placed on the desks. You will have to prove your identity using your student card, which should be laid onto the desk so that it can be clearly seen.

Failure to identify yourself in the required way, may lead to exclusion from the exam in question.

If you are enrolled for two degree programmes, you should indicate on your exam paper which degree programme is responsible for the administrative processing of the result.

There will be at least one invigilator present at each exam, who will be nominated by the examiner. In most cases also at least one teacher from the course will be present. You may ask the invigilator for information if there are any ambiguities regarding the questions. Invigilators may check to see whether students have actually registered for the exam.

You must write your initials, surname and student number clearly on every sheet of work that you hand in.

You may only go to the toilet with the permission of the invigilator. Generally speaking, such permission will only be granted to one person at a time. Additional exam rules are:  Students are not allowed to contact any other person either directly or indirectly, inside or outside the room, while the examination is in progress.  Students may not leave the room until thirty minutes after the start of the exam.  Any student causing a disturbance may be evicted from the room, at the discretion of the invigilator.  Any student who is found to have committed fraud either during or after the exam (such as by using notes or copying from other students, talking with others, using mobile phone, etc.) will not have their work assessed, and the Examination Board will be notified. This may lead to the student in question being excluded from lessons for twelve months.  Students are entirely responsible for ensuring that their work is „assessable‟. This relates to such matters as legibility and the clarity of sketches.

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3.7.3.

After the exam

Barring unforeseen circumstances, the results of exams are published via OSIRIS no later than twenty working days after the date of the exam (fifteen working days for the teacher, and five for the purpose of recording the grades by S&O).

If you have been assessed for a particular exam more than once, then the highest grade will count. You have the right to view exams you have taken for a period of two years after the date on which the result in question was published. The examiner will ensure that written exams are kept by the relevant chair or departmental administration during that time.

In addition, you are entitled to discuss any exam you have taken during the five weeks following the publication of the results. At your request, the examiner will give his reasons for his assessment of your work. The time and place of such a meeting will be decided by the examiner. Collective discussions are also sometimes organized. If this is the case, any request for an individual discussion will only be honoured if you have attended the collective meeting, and if you have a good reason for wishing to have an individual meeting.

Students who take an exam, but are formally not entitled to do so, will not receive a grade. Examples include not being in possession of compulsory prior knowledge, failure to register for the exam in question, or failure to gain permission to sit the exam when such permission is required (such as Bachelor‟s students taking the exam in question for a third, fourth, etc. time).

If you believe that you have been unfairly or unreasonably treated by a decision of the examiner, you may submit a written appeal to the Complaints Desk at the Student Service desk in the Vrijhof building. You must do so no later than six weeks after the relevant decision has been taken.

3.7.4.

Oral exams

Oral examinations are held at a time of the examiner‟s choosing, if possible in consultation with the student.

They last no more than one and a half hours, although group oral exams can take up to four hours. The exact duration will be published in advance by the examiner on Blackboard. Oral exams are public, unless the Examination Board has decided otherwise due to extraordinary circumstances. For more information, please consult art. 9 of the Teaching and Examination Regulations, which you find included in the SMG Student charters.

3.7.5.

Validity

Exam results for Bachelor‟s and Master‟s components are valid for a period of six years and four years respectively, although students may request the Examination Board to extend this. If the Board rejects any such request, it must provide good reasons for doing so. In the case of exams that consist of multiple components, such as an interim test or bonus assignments, every component must be successfully completed with one academic year.

A special arrangement exists for the pre-Master‟s programmes, by which your results lapse if you fail to successfully complete the pre-Master‟s within one year.

3.8.

Exam results

The results of written exams and practical exercises are published by the programme department via OSIRIS no later than twenty working days after the exam in question. In the case of oral exams, the examiner generally issues a document bearing the result within one working day.

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3.8.1.

Study progress overview

You can view the most up-to-date information regarding your exam results on OSIRIS at any time. You may also obtain a certified study progress overview from the Student Services desk in the Vrijhof building.

3.9.

Academic misconduct

This involves such matters as fraud committed by using notes or unauthorized electronic devices, forgery through the manipulation of research data, plagiarism, and free riding during group assignments. In cases of academic misconduct or where academic misconduct is suspected, the examiner or invigilator will inform the student of the subsequent procedure. First, the academic misconduct (or allegation of misconduct) is reported to the Examination Board. The student is not given a grade. The Examination Board will give the student a hearing and determine what measures are to be taken. These are communicated in writing to the student. The Board may decide, for example, to exclude the student for a maximum period of twelve months from sitting the exam in question. In the event of premeditated misconduct, the Examination Board may decide to exclude the student from sitting any exam for a period of no more than twelve months.

More detailed information about the rules governing fraud is given in the Examination Board´s Rules and Regulations in the Studentsâ&#x20AC;&#x; Charters of the SMG.

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4. UNIVERSITY OF TWENTE FACILITIES

4.1.

Student & Education Service Centre (S&O)

There are various bodies at the University of Twente that provide services for students, the most important of which are listed below. You can find more information at http://www.utwente.nl/so/en/.

4.1.1.

Student Services desk

You can go to the Student Services desk for a wide range of issues: from arranging for a digital photograph for your student card to questions about your enrolment, registration, and unenrolment. The desk is located on the first floor of the Vrijhof building, opposite the university library. See http://www.utwente.nl/so/studentservices/en/

4.1.2.

Student Counselling Service

In addition to the supervision of students by the faculties themselves, there is a university-level Student Counselling Service (the Red Desk, or „Rode Balie‟). They can help with graduation support, for example, arrange a session with a student psychologist or a meeting with a student counsellor, as well as various group activities and training courses in such matters as self-management or graduating. The Student Counselling Service is on the second floor of the Vrijhof building. Telephone: 053 489 2035.

4.2.

Union Shop

The Union Shop is located on the ground floor of the Bastille. It sells lecture notes, readers, and syllabi, as well as university clothing and gifts. The Union Shop also has a dry-cleaning drop-off facility and a Xerox copying service. The Xerox section can also be used for binding reports, sizing flyers, and so on.

4.3.

Notebook Service Centre

Students at the University of Twente should be in possession of a notebook. The UT ICT Notebook Service Centre selects notebooks that are guaranteed to meet all the requirements of your programme.

This brings the following benefits for students: the high quality of the notebooks, their competitive price, and the outstanding service provided (a replacement within an hour in the event of problems). The ICT Notebook Service Centre can also inform you about the possibilities of taking out an interest-free loan in order to purchase your notebook. The ICT Notebook Service Centre is located in the De Horst building, room Horstring W -130. You can get more information at http://www.utwente.nl/icts/en/nsc/.

4.4.

Library

The University Library can help you find scientific and academic information you need for your studies.

The starting point of your search should always be the library‟s website, http://www.utwente.nl/ub/en/. The library has a fast search engine, FindUT, which looks in every source and is sure to find useful literature for you. The website also has information about studying in the library and writing a paper or dissertation.

The library is a good place to study in peace. There are individual study areas, study cells for one or two persons, and project rooms available for groups of at least three persons. You can ask for a key at the desk. The University Library is located in the Vrijhof building, telephone 053 489 2777. It is open on working days between 8.30 and 22.00, and from 9.00 to 16.30 on Saturdays and Sundays. Check the website for opening hours on public holidays.

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4.4.1. SMG information specialist The information specialist is responsible for the collections and organizes lessons on information skills.

He can also assist employees and students who are looking for scientific and academic information.

Peter Hommes

4.5.

p.m.hommes@utwente.nl Tel: 053 489 4474 Building: Vrijhof Room 353

Canteens

There are canteens located in several University of Twente buildings, where you can buy coffee, tea, soup, sandwiches, warm snacks, and so on. The canteen in the Spiegel building is open on working days from 9.20 to 15.45. Note that the opening times differ during holiday periods. There are also drink, lunch, and confectionary machines in the canteen. Payment is by chipknip, whether at the till or in a machine, which can be topped up at various locations on the university campus.

The University of Twente student restaurant is in the Waaier building. It is based on what is known as the free-flow system; there are a number of distribution islands with a varied range of dishes. You can choose between a day menu (a hot meal) and the de luxe menu. There is also a wide selection of sandwiches, snacks, desserts and hot and cold drinks.

4.6.

Chipknip

The method of payment used at every University of Twente location is the chipknip. You can use it at food and drink outlets (including machines) and with copying machines. You can charge your chipknip at various points across the campus.

4.7.

Studium Generale

Studium Generale is where UT students and employees who are eager for knowledge can gain ideas and inspiration. It covers a wide range of subjects, such as psychology, philosophy and the history of art, but also astronomy and evolutionary biology. Studium Generale organizes lectures and debates on current social, political and ethical issues. The aim of these programmes is to give those participating a broader perspective of the world and to encourage critical thought. Courses and practical coaching sessions are also organized, including some, specially for students, which help participants develop their management skills and ability to resolve conflicts in student associations.

If you are interested, see the programme booklet that is published in September and January.

Alternatively, go to www.utwente.nl/sg/en. Most programmes can be attended free of charge, and everyone who is interested is welcome!

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5. UNIVERSITY OF TWENTE SCHEMES There are a number of special schemes at the university for students wishing to transfer from one programme to another, for top-level sportsmen and women, and for those who have fallen behind schedule in their studies for a variety of reasons.

The schemes are described briefly below. For more detailed information, you should check the following UT web page: http://www.utwente.nl/so/studentenbegeleiding/en/regulations/charter. This is the UT Students‟ Charter, which includes a great deal of information about the various rights and obligations of students as well as other general information.

5.1.

Student grants

The rules relating to entitlement to a student grant are very complicated, and the situation changes more or less with every generation. In principle, you are entitled to a student grant from the moment you start your programme. The composition of the grant is determined by the government and takes the form of a performance-related grant, a public transport travel card, and a loan. The performance-related grant itself consists of a basic grant and, in some cases, an additional grant. For most programmes you are entitled to a performance-related grant for four or five years, after which you may take out a loan for a maximum of three years. You can also request a loan to pay your tuition fees, known as tuition fee credit. The tuition fees for students from non-EU countries are not the same as for those who do come from an EU member state. You can find out how much the tuition fees are by looking at the tuition fee meter at http://www.utwente.nl/so/studentservices/en/money_matters/tuition_fee/. Tuition fees for students who study for longer than one extra year are higher – this is known as the „langstudeerdersboete‟, or the fine for students taking too long to complete their studies.

If you have any questions about student grants, you can ask one of the student counsellors, telephone 053 489 2035, or go to www.utwente.nl/so/studentenbegeleiding/en.

5.2.

Transitional arrangements

If a subject or module is significantly altered or indeed no longer provided, you will be informed at the start of the academic year in writing about what this means for you.

5.3.

Graduation support scheme

Graduation support is a financial support scheme in which the University of Twente pays students who have fallen behind in their studies as a result of certain circumstances, such as illness. For more information about this scheme, go to: http://www.utwente.nl/so/studentenbegeleiding/en/delay/support/.

If you have fallen behind in your studies, or think you are likely to do so, you are advised to notify the student counsellor in the Vrijhof (Red Desk). The rules governing student grants are so strict and complicated that advice from a Student Counsellor is often essential. In some cases, you are actually obliged to inform the Student Counsellors. Make sure you are aware of this.

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5.4.

Top-level sportsmen and women and artists

Combining study at a university and performing top-level sport or culture-related activities puts those concerned in a difficult position. For that reason, the University of Twente has set up a scheme designed to help students in this situation. For more information, go to http://www.utwente.nl/so/studentenbegeleiding/en/delay/support/.

5.5.

Extracurricular student activities

In order to encourage students to become involved in extracurricular activities, some study obligations for active students can be modified. This enables them to study in a more flexible way without officially falling behind in their studies. If you would like to know whether you are eligible for this scheme, you should ask your student advisor, who can also help you draw up an amended study schedule.

Students who fulfil an administrative function that is recognized by the Graduation Support Scheme may be entitled to financial support. The list of recognized positions can be found at: http://www.utwente.nl/so/studentenbegeleiding/en/regulations/graduationsupport/graduationsupport.doc/ appendix_b_fixed_terms_board_fu.html .

5.6.

Studying with a functional disability

When you start studying, there are all kinds of things you have to deal with. This is even more the case for students with a functional disability or chronic or other illness. How can you study as effectively as possible in the circumstances you face, and are there any particular facilities or amenities available?

The University of Twente is committed to removing as many obstacles as possible, be it university-wide or at programme level.

Student Counsellors and a diversity coordinator work at the Student Counselling Service. They will be pleased to help you identify any potential problems, and to come up with appropriate solutions. Some facilities are arranged centrally (by the university, rather than the faculties), such as financial schemes for students who have fallen behind with their studies due to medical reasons. Students can also use the â&#x20AC;&#x17E;Kurzweilâ&#x20AC;&#x; text-to-speech programme, for example. You can find more information at http://www.utwente.nl/so/studentenbegeleiding/en/counselling/firstyear/circumstances/.

For your programme, your study adviser is your point of contact for planning your studies, your study progress and for making any modifications. The School has a scheme for students with dyslexia, whereby they are given extra time during exams, for example. Changes can also be made for students with other functional disabilities or illnesses, whether chronic or not. It is therefore always a good idea to inform your study adviser in good time. This will enable you to look together at what the most suitable solution for you is and to accommodate it in your degree programme.

Whether you first notify your programme department or the Student Counselling Service, the information you give will always be treated in confidence. Of course, there are some situations when it is easier if others are aware of your situation, in which case you may be referred elsewhere. If you would like to be given extra time to take an exam, for example, then you will first need to discuss this with your student advisor before notifying the Office of Educational Affairs yourself. Information will only be passed on to third parties (such as teachers) in consultation with you and only after you have given your consent.

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6. STUDENTS’ CHARTER Like every institute of higher education, the University of Twente has a Students‟ Charter. The legal basis for the Students‟ Charter is in Article 7.59 of the Higher Education and Research Act (WHW). The document has the force of law, which means that students can invoke the content of the Students‟ Charter in the event of a problem or conflict. The Students‟ Charter contains a section that pertains specifically to the university as a whole, and one to the degree programmes.

The up-to-date version of the university section of the Charter is always available on the internet at http://www.utwente.nl/so/studentenbegeleiding/en/regulations/charter/.

At the SMG, the programme-specific parts of the Charter have been combined into a document for the Master‟s programmes and one for the Bachelor‟s programmes. The Teaching and Examination Regulations (OER), form the heart of these documents, and are divided into a general section (with the rules governing every Bachelor‟s and Master‟s programme) and a number of programme-specific sections (including the curricula, rules and other information). The SMG Students‟ Charter contains the Examination Board’s Rules and Regulations, as well as the OER. The current OER apply to students who started their degree programme in September 2012. In principle, students who started in previous years are subject to the same regulations, although some separate provisions have been added as part of a transitional arrangement in the programme-specific section for their programme.

The SMG Students‟ Charter, including the OER and the Examination Board‟s Rules and Regulations, can be viewed via the „Education‟ page of the SMG website: http://www.utwente.nl/mb/en/education/general/manregforms/ .

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7. BUSINESS ADMINISTRATION The School of Management and Governance runs a Bachelor‟s and Master‟s programme in Business Administration. The Master‟s programme is given in English, and has six specializations: Innovation and Entrepreneurship, International Management, Service and Change Management, Human Resource Management, Financial Management, and Information Management.

7.1.

What is business administration?

Business Administration (BA) is a basic application-oriented academic programme that deals with issues relating to the structure, functioning, and managing of businesses and the changes that occur within them.

The School pays particular attention to the innovative capacity of businesses, to their social environment, the profit and non-profit sector, and to the international context in which they operate.

The programme is built in part around a number of integration blocks, in which students learn to analyse problems from real-life situations and to conceive effective and original solutions. In doing so, they use insights and skills from various basic disciplines, such as methodology and statistics. This makes the BA programme unique: social responsibility, application-based working, focus on international aspects, managing technology and innovation (such as reorganizations and new products) and being able to work on the interface of the public and private sectors. Demand for people with knowledge of business administration who have these skills is considerable.

7.2.

Profile of the Bachelor’s programme in Business Administration

The BA Bachelor‟s programme takes three years and is centred around the following themes: Finance, economics and marketing Methods and techniques Organization and society Law The profile of the Bachelor‟s in Business Administration can be described using the following key terms: academic, problem-oriented, multidisciplinary approach, aimed at the management of innovation, relationship between the organization‟s environment and international orientation, social responsibility. This profile serves as the basis for developing the required knowledge, skills, and attitudes.

7.3.

Admission to the Bachelor’s programme in Business Administration

If you have a Dutch VWO diploma with the profile Economie & Maatschappij, Natuur & Techniek or Natuur & Gezondheid, you will automatically qualify for enrolment in the programme. If you graduated with the profile Cultuur & Maatschappij, you will need to have completed Maths A or B, as one of your graduation subjects.

If you have a related HBO preparatory diploma, you can be admitted to the programme. Additional requirements for admission to the programme are English and Maths knowledge to Dutch „VWO-6‟ level.

For more information on the programme requirements, refer to the colloquium doctum brochure: http://www.utwente.nl/admissionoffice/.

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7.4.

Graduating from the Bachelor’s programme in Business Administration

At the end of the BA Bachelor‟s programme, you will work on your Bachelor‟s thesis by carrying out an individual research assignment worth 15 EC. On the basis of a previously approved research plan, you will conduct research within a company or at the University of Twente. You will conclude the assignment by writing a thesis and making an oral presentation of your findings.

You can only begin the Bachelor‟s thesis once you have passed all the first-year exams in the programme (known as the propedeuse), and when you have earned at least 75 additional EC during the second and third year. You can only start work on your research after approval from your supervisor.

You will receive a “Bachelor of Science in Bedrijfskunde, International Business Administration variant” once you have completed the entire programme. For further information on the Bachelor‟s thesis, please look at the Blackboard site.

7.5.

Profile of the Master’s programme in Business Administration

Every company has to deal with complex business problems. These may be related to its short-term or long-term strategy, the implementation of a sound business model, human resources policies, improvements to its level of service provision or the pursuance of sustainable innovations or changes. The Master‟s programme in Business Administration teaches students how to use scientific methods and insights to help find solutions that allow organizations to function more effectively.

MSc graduates possess specialist knowledge that enables them to independently analyse problems that occur in the management and administration of organizations. They also devise solutions in various public and private market sectors. Whether working individually or as part of a group, they are able to bring about new developments in a wide range of organizations and institutions.

The Master op Science in Business Administration covers the follows areas: Innovation & Entrepreneurship (INN&ENT) International Management (INT) Service and Change Management (SCM) Human Resource Management (HRM) Financial Management (FM) Information Management (INF) 7.5.1.

Specializations in the Master’s programme in Business Administration

Below is a brief description of the each of the specializations.

Innovation & Entrepreneurship In order to be able to compete, businesses and organizations have to constantly renew themselves. This is not just a question of creating innovative products, but also production and design processes or even organizations, or parts of organizations. New businesses and entrepreneurship have traditionally been of great importance to the Dutch economy. This specialization also focuses heavily on the processes and environmental factors that enable modern entrepreneurs to create, develop and make a success of market opportunities. Graduates study, among other things, the design, introduction and execution of this kind of innovation.

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International Management The International Management specialization is intended for Business Administration students who are interested in globalization processes, such as the transfer of production to emerging markets like China, and all that that entails. This specialization will help you become familiar with the international work environment.

Service and Change Management The nature of the service provision process is different to that of the production process. Moreover, service organizations are facing increasing demands regarding their level of performance. In this specialization, you will learn what these developments involve for the nature, dynamics and management of these organizations.

Human Resource Management Almost every decision that is taken in businesses and organizations has consequences for their employees. The challenge for every HR manager is to keep staff as motivated, involved and productive as possible in spite of all the changes that are taking place.

Financial Management Every organization is faced with financial issues. This concerns not just the annual accounts, but more so how investments are to be financed, or how financial performances are assessed. After completing this specialization in the Master‟s programme you will know exactly how to deal with issues of this kind.

Information Management This specialization looks at how an organization can develop and exchange information, and how the influence of Information and Communication Technology (ICT) in organizations affects change and innovation. Knowledge is power and innovation often needs ICT in order to flourish.

7.6.

Admission to the Master of Science in Business Administration

Once you have obtained your Bachelor‟s degree in Business Administration, you can proceed directly to the BA Master‟s programme. The procedure is as follows:  

Report to the School‟s Student & Education Service Centre (S&O) shortly before you are due to graduate from the Bachelor‟s programme; State the Master‟s programme you wish to take on the „Aanmelding bachelorcolloquium‟ (Bachelor‟s colloquium application) form. When the date of your Bachelor‟s graduation is confirmed, you will be automatically registered for the Master‟s programme.

Section 2.10 of this study guide describes the steps you need to take when progressing from the BA Bachelor‟s programme to a different Master‟s programme at the University of Twente.

You will not be admitted to the Master‟s programme until you have obtained your Bachelor‟s degree. Certain modules impose additional knowledge-related entry requirements on students.

Information on this is given in the OSIRIS course information.

7.6.1.

February admissions to the Master’s programme in Business Administration

Six specializations will also start in the second semester of the 2012-2013 academic year, in February 2013. They will continue through to the 2013-2014 academic year. See section 7.14 or the website for the curriculum and other information.

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7.7.

Graduating from the Master’s programme in Business Administration

Students conclude the BA Master‟s programme with an individual graduation assignment worth 25 credits.

This assignment, or Master‟s thesis, should preferably have a direct and practical relationship with the specific area of study. It should also contain sufficient evaluative and reflective elements, founded in a theoretical and scientific framework, and be supported by thoroughly researched literature sources. The results of the assignment must be incorporated in your Master‟s thesis which you will present to your supervisors in a colloquium. After completing the Master‟s programme in Business Administration, you will be entitled to the title „Master of Science‟.

You must obtain at least 20 credits from the Master‟s programme before starting on your Master‟s thesis.

For information about graduating from a Master‟s programme, check the Blackboard site; you should also always contact the specialization coordinator.

7.8.

Business Administration / International Business Administration contact persons

Programme director Dr T. Bondarouk is the programme director for the BA/IBA Bachelor‟s programme; her counterpart for the Master‟s programme is Prof. M.R. Kabir. They have final responsibility for the organization of the programmes and their content, the development of new modules, quality assurance, external contacts and similar matters. They are supported by the education coordinators and students advisors, among others.

E-mail: Telephone: Room:

t.bondarouk@utwente.nl 053 489 3519 Ravelijn 2117

E-mail: Telephone: Room:

r.kabir@utwente.nl 053 489 5477 Ravelijn 2420

Education coordinator The position of programme coordinator for the BA/IBA Bachelor‟s programmes is vacant at the time of composing this study guide. Céline Heijnen is the programme coordinator for the BA Master‟s programme.

The coordinators provide policy support to the programme director and are responsible for the organizational and procedural coordination and cohesiveness of the actual content of the BA programme. If you have any complaints about the programme or particular modules, or if you believe you have not been treated fairly, you should contact the relevant programme coordinator.

E-mail: Telephone: Room:

(vacancy) 053 489 2346 Ravelijn 3260

E-mail: Telephone: Room:

c.m.m.heijnen@utwente.nl 053 489 4658 Ravelijn 3260

Study adviser The study adviser for the BA Bachelor‟s programme is Sietie Zuidema, for the IBA programme it is Sanne Spuls, and Charlotte Röring is the study advisor for the BA Master‟s. They monitor your study progress; you can ask them for help with any questions you have concerning your studies or any personal matters in relation to your studies.

E-mail: Telephone: Room:

s.zuidema@utwente.nl 053 489 3514 Ravelijn 3278

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E-mail: Telephone: Room:

s.s.spuls@utwente.nl 053 489 3200 Ravelijn 3270

E-mail: Telephone: Room:

c.g.m.roring@utwente.nl 053 489 3138 Ravelijn 3268

Student Services staff The Student Services staff are responsible for providing students with information on enrolment, deenrolment, tuition fees, proof of enrolment certificates, and so on. In addition, Student Services undertakes a number of Office of Educational Affairs tasks, including printouts of transcripts, Bachelor‟s request submissions, Master‟s certificates, completing public transport reimbursement forms or forms to deregister for exams. The Student Service Centre is open from Monday to Friday, between 9.00 and 17.00, and is located in Vrijhof 239b. The staff can also be contacted by telephone during these hours, on 053 489 2124.

For more information, please visit http://www.utwente.nl/so/studentservices/en/ Office of Educational Affairs BA contact person: Wendy Stockentree E-mail: Telephone: Room:

j.f.stockentree@utwente.nl 053 489 4596 Ravelijn 3262

IBA contact person: Uzi Wandt E-mail: Telephone: Room:

7.9.

u.wandt@utwente.nl 053 489 4516 Ravelijn 3262

BA/IBA programme committee

The BA/IBA programme committee is concerned with all matters that are directly related to the structure and quality of the teaching. For example, they discuss the evaluations of the various modules and give advice on any changes that may be needed. The programme committee may also make recommendations – whether solicited or not – to the programme board and the dean regarding all educational matters. The programme committee consists of at least one student and one member of the teaching staff from the Master‟s programme, and two students and two members of the teaching staff from the Bachelor‟s or Master‟s programme. The members are appointed by the dean. The names of the current members of the programme committee can be found at http://www.utwente.nl/mb/en/education/bachelor/iba/.

7.10. Stress student association Stress is the name of the Industrial Engineering and Management, Business Administration, Business Information Technology, and International Business Administration student association. Stress organizes various activities that serve to support and expand the scope of students‟ studies. Examples include parties and other social events, courses, excursions and lectures. All the activities are organized by approximately one hundred active members.

Membership costs €8.50; for those who are already members of any other student association, it is €4.25. As a member you are entitled to attend or take part in the activities and you can also order your books through Study guide School of Management & Governance 2012/2013

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Stress. You can get more information by visiting Stress in the Ravelijn building, room 1336, or check he website.

E-mail: Website: Telephone:

info@stress.utwente.nl www.stress.utwente.nl 053 489 3527

7.11. Bekader alumni association Bekader is the association for graduates of the Industrial Engineering and Management and Business Administration programmes at the University of Twente. The association seeks to promote the mutual links between graduates, to facilitate the exchange of knowledge and information, and to maintain and strengthen their contacts with the university and the School.

Bekader aims to achieve its objectives by organizing network meetings based on specific themes, workshops, company visits and social events. The meetings take place at various locations throughout the Netherlands, so that nobody is obliged to travel long distances in order to attend one. Members are encouraged to actively contribute and to help direct the associationâ&#x20AC;&#x;s activities. All members receive the BK Trends periodical.

If you are interested in our activities or would like to get in touch with other alumni, then you are most welcome to attend one of our meetings. Contact us as follows: E-mail: Website:

info@bekader.nl www.bekader.nl

7.12. Bachelorâ&#x20AC;&#x2122;s programme in Business Administration - module overview* Bachelor 1 (first year) Cohort 2012 Semester 1 Coursecode 201100098 194110020 194108010 191530041 194122010 194117010

Course name Introduction to Research Methodology Finance & Accounting Inleiding Marketing Statistiek 1 Productiemanagement Bedrijfsrecht

EC 5 5 5 5 5 5

Quartile 1 1 1 2 2 2

Course name Decision Making Algemene Economie Management & Organisatie Innovatie en Ondernemerschap Informatiemanagement Project 1: Organisatie- en omgevingsbeschrijving

EC 5 5 5 5 5 5

Quartile 3 3 3 4 4 4

Semester 2 Coursecode 201200016 194102030 194115040 194108140 194105080 194115050

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Bachelor 2 (B2) Cohort 2011 Semester 1 Coursecode Course name Maatschappelijke Organisatie 194107020

EC

Quartile

5

1

Interne Organisatie Specialization Course (see specializations IBA) Strategisch Management Logistiek Management voor BK Recht, Markt en Innovatie

5 5 5

1 1 2

of

5

2

Human Resource Management (HRM)

5

2

Course name Business Research Methods Management en Organisatie van Professionele Organisaties International Business Project 2: Organisatie- en omgevingsanalyse Management Accounting & Control Methodologie & Onderzoeksontwerp

EC 5 5 5 5 5 5

Quartile 3 3 3 4 4 4

Course name Keuzevak Minor Minor Keuzevak ** Minor Minor

EC 5 5 5 5 5 5

Quartile 1 1 1 2 2 2

Course name Business Ethics & Corporate Governance Innovation & Change Management International Business Development Bacheloropdracht Bedrijfskunde

EC 5 5 5 15

of 194120010 194108130 194121150 194101170

Specialization Course (see specializations IBA) 191841580 Semester 2 Coursecode 201100034 201100053 191880801 194107060 194110040 194119030

Bachelor 3 (B3) Cohort 2010 Semester 1 Coursecode Semester 2 Coursecode 201200011 201200013 2 194100010 +012000120 12

Quartile 3 3 3 4

** 194108120 For intake 2009 and before instead of an elective the course Strategic Marketing & Business Research is part of the programme. This course will be given in quarters 2 and 4 of the 2012-2013 academic year for premaster students BA.

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7.13. Pre-Master’s programme in Business Administration - module overview The SMG offers a pre-Master‟s programme that helps students transferring from similar courses at universities of applied sciences (HBO) or other universities to make up any deficiencies they may have. The pre-Master‟s programmes are not a standard package – they are determined on a case-by-case basis according to the needs of the individual student.

The pre-Master‟s programme for students with a preliminary HBO Bachelor‟s is normally worth 30 credits and is given in English each semester. Generally speaking, a considerable proportion (20 credits) of the preMaster‟s for HBO graduates will consist of tuition in methods and techniques. This involves four modules, each with a study load of 5 credits (see the table below). It is assumed here that students‟ mathematical knowledge is that of pre-university-level (VWO); mathematics A1/2, B1 or B1/2 in the old second phase, and mathematics A or B in the new second phase.

Course code 194119160 201100098 194119030 194124130

Course name Data Analysis Introduction to Research Methodology Methodology and Research Design Design Methodology

EC 5 5 5 5

Quartile 1 and 3 1 and 3 2 and 4 2 and 4

In many cases, the remaining 10 credits will consist of tuition that is specific to the programme. These are two modules, each with a study load of 5 credits. The modules are allocated by the admissions committee of the Master‟s BA programme.

Course code Course name 201000157 Organizational Theory and Design 194108120 Strategic Marketing and Business Research

EC 5 5

Quartile 1 and 3 2 and 4

The pre-Master‟s programme for university graduates depends on the student‟s prior education.

Please note: Pre-Master‟s programmes must be completed within 12 months. Students are given two opportunities to sit the exams for each module. Any student who has not successfully completed the pre-Master‟s after 12 months will no longer be able to register for the Master‟s programme. However, if you can prove that your failure to complete the pre-Master‟s was due to exceptional circumstances, you may submit a request to the Examination Board to be exempted from this rule. You must report any unusual circumstances that may affect your study progress to your study advisor immediately.

7.14. Master’s programme in Business Administration The University of Twente SMG Master's programme in Business Administration is a one-year programme with six different specializations: Innovation and Entrepreneurship (INN & ENT), International Management (INT), Service and Change Management (S&CM), Human Resource Management (HRM), Financial Management (FM) and Information Management (INF). Every student takes four compulsory modules with a total study load of 20 credits. In addition, each specialization consists of a number of specialization-specific modules as well as a graduation assignment (40 credits).

The BA Master‟s programme has two starting dates: September (2012) and February (2013).

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Academic programme Sept 2012 – Feb. 2014 Starting date: September 2012 Q1

Starting date: February 2013 Credits

Q3

Credits

Compulsory modules 201200008 Accounting & Financial Management 201200009 Managing Change & Human Resources

Compulsory modules 5 5

Recommended electives (choose one)*

201200008

Accounting & Financial Management

5

Management & Organization of 191810840 Technological Innovation Recommended electives (choose one)*

5

210000087 Entrepreneurial Finance

5

201000234

Risk Management for BA

5

194120140 HRM, Innovation and Entrepreneurship

5

194120130

Transformation of the HR Function with IT

5

192350200 E-strategizing

5

192340101

Implementation of IT in Organizations

5

Business Development in Network 194108040 Perspective

5

194111500

Innovation and Technology Dynamics

5

191880710 International Management

5

191880710

International Management

5

193190000 Managing Service Organizations

5

Q2

Q4 Compulsory modules

201200010 Global Strategy & Marketing Organization, Technology and Innovation 201000088 Management Recommended electives (choose one)* 194110070 Corporate Finance for BA

Compulsory modules 5

201200010

Global Strategy & Marketing

5

5

201200009

Managing Change & Human Resources

5

Recommended electives (choose one)* 5

191861641

194120090 Managing Human Resource Flows

5

193140040

201100051 Information Services

5

194105070

194108030 Principles of Entrepreneurship

5

201000156

Supply Chain Management and 201100054 Innovation

5

191880720 Management in Emerging Economies

5

194115030 Professional Service Provision

5

Q3

Financial Accounting

5

Design of Work Systems & Employment Relations Information Systems for the Financial Services Industry

5 5

International Entrepreneurship

5

Q1 Compulsory module (take a Master Class associated with your track)

194110080 Master Class Financial Management Master Class Human Resource 194115060 Management 194105060 Master Class Information Management

Compulsory module (take a Master Class associated with your track) 5

194110080

Master Class Financial Management

5

5

194115060

Master Class Human Resource Management

5

5

194105060

Master Class Information Management

5 5

Master Class Innovation & 194120120 Entrepreneurship

5

194120120

Master Class Innovation & Entrepreneurship

191880750 Master Class International Management

5

191880750

Master Class International Management

5

5

194119050

Master Class Service & Change Management

5

10

194100040

Master‟s thesis

10

Master‟s thesis

15

Master Class Service & Change 194119050 Management Thesis 194100040 Master‟s thesis

Thesis

Q4 194100040 Master‟s thesis Total credits

Q2 15

194100040

60

Total credits

60

*See table below for recommended electives for each track

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The following electives are recommended for students preparing for particular careers.

Module code Name of module Innovation & Entrepreneurship Business Development in Network Perspective OR 194108040 194111500 Innovation and Technology Dynamics 194108030 Principles of Entrepreneurship 201100054 Supply Chain Management and Innovation 201000156 International Entrepreneurship International Management 191880710 International Management 191880720 Management in Emerging Economies 194120130 Transformation of the HR Function with IT 201000156 International Entrepreneurship Human Resource Management 194120140 HRM, Innovation and Entrepreneurship 194120090 Managing Human Resource Flows 194120130 Transformation of the HR Function with IT 193140040 Design of Work Systems & Employment Relations Financial Management 201000087 Entrepreneurial Finance 194110070 Corporate Finance for BA 201000234 Risk Management for BA 191861641 Financial Accounting 194105070 Information Systems for the Financial Services Industry Service & Change Management 193190000 Managing Service Organizations 194115030 Professional Service Provision 194120130 Transformation of the HR Function with IT 192340101 Implementation of IT in Organizations 193140040 Design of Work Systems & Employment Relations 194105070 Information Systems for the Financial Services Industry Information Management 192350200 E-strategizing 201100051 Information Services 192340101 Implementation of IT in Organizations 194120130 Transformation of the HR Function with IT 194105070 Information Systems for the Financial Services Industry

Q 1 3 2 2 4 1 2 3 4 1 2 3 4 1 2 3 4 4 1 2 3 3 4 4 1 2 3 3 4

Double-degree programmes The SMG has a specific cooperation agreement at Master‟s level with TU Berlin (Technische Universität Berlin), in Germany. This programme offers students the opportunity to spend an extra semester abroad or even to extend their academic programme to a two-year international double-degree „Innovation Management and Entrepreneurship‟ programme. There are also exchange agreements with other universities.

For more information, please contact Dr Ehrenhard, at m.l.ehrenhard@utwente.nl, or visit our website.

7.15. Description of BA modules Note! For the latest information on the description of modules, required prior qualifications, course material, go to OSIRIS at https://osiris.utwente.nl/student/OnderwijsCatalogus.do. No rights may be derived from the content of the prospectus.

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8. PUBLIC ADMINISTRATION

8.1.

What is Public Administration?

The main feature of the programme in Public Administration (PA) is its approach based on four disciplines economics, political science, law and sociology – and its strong accent on socio-economic methods and techniques. The Public Administration programme at the University of Twente is the oldest in the Netherlands – other universities have followed our example, but in many cases elected to do so on a narrower basis. There are many facets to every societal problem, so in order to deal with them effectively it is necessary to be able to view matters from a variety of angles. In spite of this, however, the goal remains the same. In a single sentence, public administration is about solving society‟s problems.

Students learn to think systematically about how to tackle major societal issues effectively. An important aspect of this is the allocation of roles: how far does the responsibility of citizens and businesses extend, and is there a role for the government? How can citizens, businesses and government bodies work together? In order for this to be achieved successfully, PA students also develop management skills.

Administration and policy are studied at different levels: local, regional, national, European and international. The programme is built in part around a number of integration blocks, in which students learn to analyse real-life issues, and to devise solutions that are feasible and acceptable.

8.2.

Profile of the Bachelor’s programme in Public Administration

Public administration is about shaping our society, and the future of our society. This involves roles not only for government bodies, but also for others such as the private sector and social institutions. For this reason, the Public Administration programme is aimed at every party that shapes the future of our society.

In order to be able solve societal problems, you are taught to answer four key questions, starting with an analysis of the problem: what are society‟s major issues or problems? This is followed by policy: what tools and resources can we best use in order to tackle these issues or problems? We then examine management: what is the best way of implementing this policy? And finally, you learn to focus on the administrative structure: how should administrative processes be structured?

These four core questions are analysed and resolved in the first four semesters of the programme. In each semester, we take you on an excursion to meet a graduate from our programme who is now employed in the field of public administration, and who will show us something of his work. This is followed by the modules that deal with the substantial part of the programme, each of which examines the main semester question from its own perspective. The integration block follows in the second half of the semester, in which you actively get to grips with a societal problem. This sandwich formula, in which the law, economics, political science, and sociology modules are slotted in between practical applications, will quickly make it clear to you how each discipline contributes, and what is required of you in order to become a good public administrator.

8.3.

Admission to the Bachelor’s programme in Public Administration

All students with a pre-university (VWO) diploma are eligible for the PA Bachelor‟s programme. Every profile, both old and new style, is acceptable. You can also gain admission if you have successfully completed a related university of applied sciences (HBO) first year, although you must have acquired sufficient prior knowledge of mathematics and economics. Some other students may also be eligible. See section 2.7.

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8.4.

Graduating from the Bachelor’s programme in Public Administration

Students complete the PA Bachelor‟s programme with a rigorous individual graduation assignment. This involves you carrying out a supervised empirical investigation or an empirical and practical design assignment on the basis of a plan that has been drawn up and approved in advance. The Bachelor‟s assignment is worth 15 credits (= 420 hours) and may be carried out externally (at a company or organization) or internally (based at the University of Twente). You conclude the assignment with a written report, a reflective report, and a presentation in a colloquium (a meeting). Upon completing the Bachelor‟s in PA, you will be awarded a Bachelor of Science degree.

You may start on your Bachelor‟s assignment only if you have successfully completed your first year and if you have obtained at least 135 credits. You may only actually start working on the assignment once your plan of approach has been approved by the examiner.

For more information about the Bachelor‟s assignment, please see the SMG Bachelor‟s Assignment Student Handbook, which you can find at: http://www.utwente.nl/mb/onderwijs/algemeen/bachelor_opdracht/.

8.5.

Profile of the Master’s in Public Administration

The main themes of the one-year PA Master‟s programme are governance, policy, and management in today‟s public administration. Public administration is the totality of public and private organizations that are involved in the provision of public services and the formation of public policy. Modern public administration is no longer the preserve of the State, but occurs in the interchange between the arenas of the State, the market, and society. The focus of the Master‟s programme lies primarily on how decision making in public administration is structured and how it proceeds in practice, and on policy and management issues in that administration.

Modern public administration is complex and uncertain, which is why the people who work in this sector have to be very highly qualified. Our graduates will be expected to be capable of making a contribution towards the quality of policy and administration on the basis of their academic skills. This requires an ability to reach critical judgements on existing knowledge of public administration, to produce usable new knowledge and, last but not least, to translate this knowledge into sound recommendations and the development of effective solutions.

The area covered by the Master‟s programme in Public Administration corresponds entirely to the work field, and that indeed is the aim of the programme. The specializations have been examined in great detail by employers and are structured so that they can recognize the specialization profiles.

They envisage good career prospects in their organizations for Master‟s students who have this background.

8.5.1.

Master’s specializations

There are four specialization options in the Master‟s in Public Administration. You can start every specialization in any semester, so you can embark on your Master‟s in either September or February.

Policy and Governance Our society has changed considerably, partly as a result of the greater international dimension, and citizens have become increasingly vocal. Accordingly, people‟s views about the role of the government and personal responsibility have changed. The Policy and Governance specialization trains students to occupy policy advisory and executive functions in public administration. This is achieved by focusing on two themes: devising effective policy, and governance, in which students consider legitimacy and feasibility. The elective

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in this specialization gives students the opportunity to concentrate on other areas such as the environment or higher education policy.

Public Safety The Public Safety specialization has three modules in common with Policy and Governance. In addition to the general knowledge that this helps you acquire, you take three modules that deal specifically with the context of security policies. Your Master‟s thesis will also concentrate on policies relating to public security.

Public Management This specialization lies on the interface of Business Administration and Public Administration. It explains which management instruments from the field of business administration can be applied in public administration, and how. The specialization trains students for management support functions in public administration bodies. The most important subject is the implementation of public policy. The specialization deals with the following two themes:  

Concept and tools (Financial Management, Human Resources Management, Information Management).

Context and reflection: what distinctions does the public manager make?

Regulation and Innovation This specialization focuses on the relationship between regulatory policy and technological innovation. It emphasizes legal and administrative dimensions of behaviour control and regulation. What kind of legal constructions should be put in place to advance technological innovations while mitigating and minimizing any accompanying risks? This programme provides possible answers, preparing you for a career in highlevel, regulated technological sectors in the public and private sectors, with a focus on regulating the behaviour of all relevant actors. You can choose from a number of different technological areas: environment, energy, nanotechnology, pharmaceuticals, or information and communication technology.

8.6.

Other Master’s options

After completing your Bachelors‟ in PA you may, in addition to your Master‟s in PA, choose to do the twelvemonth or eighteen-month Master‟s programme in European Studies. When you have completed your Master‟s in PA, you may decide to do the subsequent Teaching Master‟s programme in Social Sciences.

10.6.2. Tea ching Master’s programme in Social Sciences Students who successfully complete the Teaching Master‟s programme in Social Sciences are qualified to teach social sciences in every year and in every type of secondary education. To be admitted, you will need to have completed, or almost completed, your Master‟s programme in Public Administration or European Studies. Those who have completed a Master‟s programme in Political Science, Sociology or other similar fields may also join the programme directly. Students of Educational Sciences, Communication Science, and Psychology will need to complete an additional package of studies worth a maximum of 30 credits in order to meet the entry requirements.

The Master‟s programme takes one year and is full time. It is also possible to do the programme on a parttime basis while combining it with education-based employment. The Master‟s programme is a personal and small-scale programme in which there is a permanent interplay between theory and practice, which is why part of the programme involves supervised teaching in schools.

For more information email lerarenopleiding@gw.utwente.nl.

8.7.

Admission to the Master’s programme in Public Administration

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February. If you have obtained your Bachelor‟s degree in Public Administration, you are automatically eligible for the PA Master‟s programme. If you are transferring to the Master‟s from elsewhere, the procedure you need to follow is this:  

Report to the School‟s Office of Educational Affairs (S&O) shortly before you are due to graduate from the Bachelor‟s programme; State the Master‟s programme you wish to take on the „Aanmelding bachelorcolloquium‟ (Bachelor‟s colloquium application) form. The Office of Educational Affairs will then pass this on to the Central Student Adminstration. When your Bachelor‟s graduation is confirmed, you will be automatically registered for the Master‟s programme.

Section 2.10 of this prospectus describes the steps you must take when progressing from the PA Bachelor‟s programme to a different Master‟s programme at the University of Twente, If you are currently studying for your Bachelor‟s in Business Administration, Health Sciences, Psychology, Educational Sciences, or Applied Communication Science, you can become eligible for the PA Master‟s programme by including the Public Administration minor in your curriculum. It is also possible to continue to the Public Safety specialization from the above programmes by taking the minor in Social Safety.

8.8.

Graduating from the Master’s programme in Public Administration

Students conclude the PA Master‟s programme with an individual graduation assignment worth 25 credits.

This assignment should preferably have a direct and practical relationship with the specific area of study.

It should also contain sufficient evaluative and reflective elements, founded in a theoretical and scientific framework, and be supported by thoroughly researched literature sources. The results of the assignment must be incorporated in your Master‟s thesis which you will present to your supervisors in a colloquium.

After completing the Master‟s programme in Public Administration, you will be entitled to the title „Master of Science‟.

You may only begin your Master‟s assignment when you have no more than two modules to go (with the exception of the master class). For information about graduating from your Master‟s programme, please go to the SMG Master‟s assignment syllabus at http://www.utwente.nl/mb/en/education/general/master_assignment/general_information/handleiding_m asteropdracht_nl.doc/.

8.9.

Public Administration contact persons

Programme directors The programme director for the BSc programme in Public Administration is Prof. dr. Nico Groenendijk.

His counterpart for the Master‟s programme is Prof. dr. Rob Hoppe. They have final responsibility for the organization of the programmes and their content, the development of new modules, quality assurance, external contacts and similar matters. They are supported by the education coordinators and students advisors, among others.

E-mail: Telephone:

n.s.groenendijk@utwente.nl

Room:

053 489 4106 Ravelijn 4276

E-mail: Telephone: Room:

r.hoppe@utwente.nl 053 489 4684 Ravelijn 4414

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Programme coordinator The Public Administration programme coordinator is Martin de Nobel. He provides policy support to the programme director and is responsible for the organizational and procedural coordination and cohesiveness of the actual content of the PA programme. If you have any complaints about the programme or particular modules, or if you believe you have not been treated fairly, you can contact him.

E-mail: Telephone: Room:

m.j.denobel@utwente.nl 053 489 4016 Ravelijn 3282

Student Services staff The Student Services staff are responsible for providing students with information on enrolment, unenrolment, tuition fees, proof of enrolment certificates, and so on. In addition, Student Services undertakes a number of Office of Educational Affairs tasks, including printouts of transcripts, Bachelor‟s request submissions, Master‟s certificates, completing public transport reimbursement forms or forms to deregister for exams. Student Services is open from Monday to Friday, between 9.00 and 17.00, and is located in Vrijhof 239b. The staff can also be contacted by telephone during these hours, on 053 489 2124. For information, go to http://www.utwente.nl/so/studentservices/.

PA / ES contact person: Olga Boers Ekelmans E-mail: Telephone: Room:

o.c.w.boers@utwente.nl 053 489 4123 Ravelijn 3262

8.10. PA programme committee The programme committee is concerned with all matters that are directly related to the structure and quality of the teaching. For example, they discuss the evaluations of the various modules and give advice on any changes of modules that may be needed. The programme committee may also make recommendations – whether solicited or not – to the programme board and the dean regarding all educational matters. The programme committee consists of at least one student and one member of the teaching staff from the Master‟s programme, and two students and two members of the teaching staff from the Bachelor‟s programme. The members are appointed by the dean. The names of the current members of the PA programme committee can be found at http://www.utwente.nl/mb/onderwijs/gedeeld/olccie.doc .

8.11. Sirius student association Sirius is the association for students on the Public Administration, European Studies and Health Science programmes at the University of Twente. Sirius has been organizing a wide range of activities since 1977, some spontaneous, others study-related, including excursions, study support activities, congresses, symposiums and introductions to the School. It also publishes a twice-yearly magazine, which is sent to Sirius members and alumni alike. Sirius also lays on many social activities for students, such as weekend outings, barbecues and drinks parties. The biennial study excursion that Sirius organizes counts as a minor in International Exploration, and is worth 20 credits.

With great enthusiasm, active members from different intake years give up their time to organize activities for their fellow students. Sirius currently has thirteen committees, from a Drinks Party Committee to a Study Trip Committee. Membership costs €10 a year, or €5 for those who belong to another student association.

Members have access to all the organized activities, and can also order books through the association at a discounted rate. As a member, you have access to all organized activities, and you can order books from Sirius at a discount.

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For more information, you are always welcome in the Sirius room - room 1324 in the Ravelijn. They are open every working day between 10.00 and 16.00.

E-mail: Website: Telephone:

sirius@mb.utwente.nl www.sirius.utwente.nl 053 489 3204

8.12. VTB alumni association The Vereniging van Twentse Bestuurskundigen (VTB) is the association for Public Administration alumni from the University of Twente. The chief aim of the association is to maintain and strengthen the links among graduates and between graduates and the School.

Membership of the alumni association is open to UT graduates in Public Administration, and costs €25 a year. http://www.utwente.nl/mb/vtb/lid_worden/ E-mail: Website:

info@vtb.nl www.utwente.nl/vtb

8.13. Bachelor’s Public Administration - Module overview General Bachelor‟s 1 (first year) Semester 1 Course code 201100060 194102060 194107020 191530041 201100004 194107070

Course name Inleiding onderzoeksmethoden Recht en bestuur Maatschappelijke organisatie Statistiek I Inleiding politicologie BSK 1: Probleemanalyse

EC 5 5 5 5 5 5

Quartile 1 1 1 2 2 2

Semester 2 Course code 194102030 194104060 194125060 194104040 201100044 194104070

Course name Algemene economie Beleid maken Bestuursrecht Ontwerp en evaluatie van beleid Explorative-interpretive methods for governance research BSK 2: Ontwerpen van beleid

EC 5 5 5 5 5 5

Quartile 3 3 3 4 4 4

Course name Openbare Financiën Interne organisatie Concept and Observation Evaluating democratic governance in Europe Externe organisatie BSK 3: Ontwikkeling van instrumentarium

EC 5 5 5 5 5 5

Quartile 1 1 1 2 2 2

Bachelor‟s 2: Semester 1 Course code 194103030 194104080 201100097 201100080 194107010 194124050

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Semester 2 Course code 194125050 201100053 194114010 194110040 194102010 194124100

Course name Staatsrecht Management en organisatie van professionele organisaties Praktijk van onderzoek & statistiek Management accounting & control Institutionele economie BSK 4: Institutioneel ontwerp

EC 5 5 5 5 5 5

Quartile 3 3 3 4 4 4

Bachelor‟s 3 Semester 1 Course code 194101020 194119030

Course name Recht en Governance Minor Methodologie en onderzoeksontwerp

EC 5 20 5

Quartile 1 1+2 2

Semester 2 Course code 194111030 194111800 194128080 194100070

Course name Visions on Science and Ethics Bestuurskundige vaardigheden Onderzoeksvoorstel bacheloropdracht BSK Bacheloropdracht BSK

EC 5 5 5 15

Quartile 3 3 3 4

194119030 194107140

Course name European Legal Governance European Economic Governance Minor Methodologie en onderzoeksontwerp Governance of European Social Policies

EC 5 5 10 5 5

Quartile 1 1 1+2 2 2

Semester 2 Course code 194100070

Course name Minor / Elective PA Bachelor‟s assignment

EC 15 15

Quartile 3 4

European track For Bachelor‟s 1 and 2, see the general section.

Bachelor‟s 3 Semester 1 Course code 194125040 194103020

8.14. Pre-Master’s programme in Public Administration – module overview The SMG offers a pre-Master‟s programme that helps students transferring from similar courses at universities of applied sciences (HBO) or other universities to make up any deficiencies they may have. The pre-Master‟s programmes are not a standard package – they are determined on a case-by-case basis according to the needs of the individual student.

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The pre-Master‟s programme for students with a preliminary HBO Bachelor‟s is normally worth 30 credits and is given in English each semester. A considerable proportion (20 credits) of the pre-Master‟s for HBO graduates consists of tuition in methods and techniques. This involves four modules, each with a study load of 5 credits (see the table below). Pre-university-level (VWO) mathematics is required.

Course code 194119160 201100060 194119030 194124130

Course name Data Analysis Introduction to Research Methodology Methodology and Research Design Design Methodology

EC 5 5 5 5

Quartile 1+3 1+3 2+4 2+4

The remaining 10 credits consist of tuition that is specific to the programme. These are two modules, each with a study load of 5 credits. The actual modules to be taken depend on the student‟s prior education.

They are allocated by the admissions committee.

The pre-Master‟s programme for university students is generally worth 20 credits and depends on the student‟s prior education.

Please note: Pre-Master‟s programmes must be completed within twelve months. Students are given two opportunities to sit the exams for each module. The results obtained by any student who has not successfully completed the pre-Master‟s after twelve months will lapse. However, if you can prove that your failure to complete the pre-Master‟s was due to exceptional circumstances, you may submit a request to the Examination Board to be exempted from this rule. You must report any unusual circumstances that may affect your study progress to your study advisor immediately.

8.15. PA Master’s specializations – module overview The PA Master‟s programme has four different specializations: Policy and Governance (PG), Public Safety (PS), Public Management, and Regulation and Innovation. Each has a study load of 60 credits, of which 25 credits are for the Master‟s thesis. The modules are concentrated in quarters 1 and 3, while the preparation work for the Master‟s thesis and work on the thesis itself, including extra Research Methods lessons (5 credits) are carried out in quarters 2 and 4. This section contains an overview of the modules in the various specializations. Students in every specialization take the Methodology for Public Administration module, number 194119040, in quarter 2 or 4, depending on the semester in which they start the programme. The remaining study load (25 credits) is intended for the thesis.

Composition of Public Administration programme, 2012 Policy and Governance (PG) Course Course name code 201100077 Policy analysis in Public and Technological domains 201100073 Economic Methods of Sustainability Assessment Choose between: 194106090 Social Problems 194114060 Issues and Approaches in Higher Education Policy 194106100 Policy Instruments and Evaluation in Environment and Sustainability 201000089 Public Management Theories and Tools 194119040 Methodology for Public Administration 194128030 Master‟s Thesis I 194111240 Public Governance and Policy Networks 194101070 Public Governance and Legitimacy 201100076 Deliberative Governance of Knowledge & Innovation 194128030 Master‟s Thesis II

EC Quartile 5 1 5 1 5 1

5 10 5 5 5 15

2&4 3 3 3 4&2

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Public Safety (PS) Course code 201100077 201100079 201100078 194119040 194128030 194111240 194101070 201100081 194128030

Course name Policy analysis in Public and Technological domains Public and private Policing Crime science for Public Safety Methodology for Public Administration Master‟s Thesis I Public Governance and Policy Networks Public Governance and Legitimacy Public Safety and Public Safety Governance Master‟s Thesis II

EC Quartile 5 1 5 1 5 1 5 2&4 10 2&4 5 3 5 3 5 3 15 4&2

Public Management (PM) Course code 201000089 194107040 201200009 194119040 194128030 192340101 194101070 194111240 194128030

Course name Public Management Theories and Tools Public sector reform Managing Change & Human Resources Methodology for Public Administration Master Thesis I Implementation of IT in organizations Public Governance and Legitimacy Public Governance and Policy Networks Master Thesis II

EC 5 5 5 5 10 5 5 5 15

Quartile Kwartiel 1 1 1 2&4 2&4 3 3 3 4&2

EC 5 5 5 5 10 5 5+5

Quartile Kwartiel 1 1 1 2&4 2&4 3

15

4&2

Regulation and Innovation Course code 194101150 201200039 201200040 201200041 194128030 201200042 194111240 194101070 201100081 194128030

Course name Theories of Regulation Smart rules & regimes Risk-regulation Regulatory Design Master‟s Thesis I Current affairs in advanced technology Choose two from: Public Governance and Policy Networks Public Governance and Legitimacy Public Safety and Public Safety Governance Master‟s Thesis II

8.16. Description of PA modules Note! For the latest information on the description of modules, required prior qualifications, course material, go to OSIRIS at https://osiris.utwente.nl/student/OnderwijsCatalogus.do. No rights may be derived from the content of the prospectus.

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9. BUSINESS & IT / BUSINESS INFORMATION TECHNOLOGY Together with the Faculty of Electrical Engineering, Mathematics and Computer Science (EEMCS), the School of Management and Governance runs the Bachelor‟s programme in Business & IT (BIT) and the English-language Master‟s programme in Business Information Technology (MBI).

9.1.

What is Business & IT / Business Information Technology?

IT is of great significance in virtually every sector, such as in financial services, hospitals, transport or telecommunications. For businesses it is crucial to be able to deploy new technology successfully. What pricing levels are needed to make sure aircraft are full? How do you develop a highly user-friendly IT system like TomTom? The Business Information Technology programme is a combination of computer science and business administration. Students are trained to be professionals who can bridge the gap between these two fields. The programme makes full use of the wide range of knowledge in the fields of information technology, organization, communication and design methods. The development and implementation of systems in businesses forms the heart of Business & IT, with a focus on both technological and human aspects.

The programme contains specific computer science and business administrative modules, but additional integrated modules have been devised that link the fields. These include the Integration project, the business information systems practical session and BIT BV. The content of the modules has been devised for optimum mutual cohesion between each one, and the tuition methods enable the students to learn the skills that they will require in practice in the future.

9.1.1.

Didactic concept

The didactic concept of the BIT and MBI programmes is based on the three features that characterize learning at the University of Twente: Education, Research and Entrepreneurship.

“For the University of Twente, an excellent student is one who manages to combine intelligence with an entrepreneurial outlook, and who is driven by curiosity.”

Education at the University of Twente is all multidisciplinary and, through the option of minors, offers students the chance to widen their knowledge and to become more internationally oriented. An entrepreneurial approach is encouraged as part of education at the University of Twente, with the emphasis on devising solutions to complex problems.

Onderwijskundige Uitgangspunten Universiteit Twente

The didactic concept that is used in the BIT programme is a combination of:  classical development of knowledge,  integration in project modules (separate units of study),  educational strands (across the units of study).

Given the multidisciplinary character of the BIT programme, a sound basic knowledge of the underlying disciplines of computer science and business administration is of great importance. In the first year, students therefore have a relatively high number of theory modules in traditional lectures and tutorials. The integration of the various disciplines takes place in the project modules.

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Omgeving = environment Onderzoek = research Onderwijs = education Ondernemend = entrepreneurial Nieuwsgierig = curious

Project assignments and cases, some from real life, are used in many modules including the classical theory modules. The aims of this method of working are:  to become familiar with design-related problems that are relevant to practical situations;  integration of knowledge that has been acquired in earlier phases of the programme and the application of this knowledge in solving problems by means of a design;  acquisition and application of social communication skills – the so-called management skills;  methodically and systematically tackling realistic design problems through consultation and collaboration;  concise and competent reports covering problem descriptions, ways of dealing with problems and design, and results.

9.2.

Profile of the Bachelor’s programme in Business & IT

Business & IT (BIT) is a three-year Bachelor‟s programme, consisting of a mix of 30% business administration modules, 30% computer science modules, 10% mathematics modules, and 30% BIT modules that link the two fields.

Business Administration Students taking the various Business Administration modules learn about the core functions of a business such as production, finances, marketing, and purchase. You learn how to use IT in order to enable the various departments and the people who work in them to operate more effectively. You are also taught how to analyse how people work in businesses in the present day, and how to think about where improvements could be made.

Computer Science The design and application of advanced IT systems that enable an organization to operate more smartly is at the core of the programme. You have to be able to see beyond the demarcation lines of departments in businesses. You have to be able to work and communicate with IT specialists. You will learn how to programme, although you will not yourself become a programmer.

The profile of the Bachelor‟s programme in Business & IT can be described using the following key terms: academic, problem-oriented, business administration (organizations), computer science (information technology), communication, design methods, international orientation. The content of the modules is organized so that there is a firm cohesive relationship between them.

9.3.

Admission to the Bachelor’s programme in Business & IT

Students with a pre-university (VWO) diploma with mathematics B are eligible for the Business & IT programme.

You can also gain admission if you have successfully completed a related university of applied sciences (HBO) first year, although you must have acquired sufficient prior knowledge of mathematics.

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9.4.

Graduating from the Bachelor’s Business & IT programme

Students complete the BIT Bachelor‟s programme with a test consisting of two modules, both with a study load of 10 credits: the BIT BV project and a Bachelor‟s assignment. In the BIT BV project, you develop, as a team, a proposal for an organization‟s new IT system. The aim of the (individual) Bachelor‟s assignment is to enable you to actively become acquainted with academic research: developing and learning to develop an enquiring mind; learning to look for and developing a questioning attitude towards sources, and a critical approach towards one‟s own work and that of others. The Bachelor‟s assignment covers themes from the field of study. You first familiarize yourself with the theme and the most important literature in relation to it. You should also choose an aspect of the theme that you would like to research further, and draw up research questions for the purpose of the research itself. You then pursue your research. The result will not simply be in the form of a document, but also in a presentation at a conference, or mini-conference. When you have completed your Bachelor‟s assignment, you will be awarded your Bachelor of Science degree.

You may start on your Bachelor‟s assignment only if you have successfully completed your first year and if you have obtained at least 60 credits (excluding the minor). This requirement must be met two months in advance of the start of the module.

For more information about the Bachelor‟s assignment, please refer to www.utwente.nl/mb .

9.5.

Profile of the Master’s in Business Information Technology

There are many benefits to be had for companies through the exchange of information and plans, but for this to be possible, IT systems have to be linked and integrated. A great deal of attention is paid in the Master‟s phase to how information technology and collaboration between companies can be improved.

Students examine the process of analysing and designing IT systems. How can they be built to be more flexible, faster and more user-friendly? Students learn this with the help of practical assignments such as the introduction of the smart card for public transport involving Dutch Railways and every local transport company. In the Master‟s phase, students play an active part in research projects for the School of Management and Governance and the Faculty of Electrical Engineering, Mathematics and Computer Science.

The Master‟s research themes include: Networked Business Architecture ICT and Innovation

9.6.

Admission to the Master’s programme in Business Information Technology

Students who have obtained a Bachelor‟s degree in Business & IT are automatically eligible for admission to the Master‟s programme in Business Information Technology. The procedure to follow in this case is this:  You report to the School‟s Office of Educational Affairs (S&O) shortly before you are due to graduate from the Bachelor‟s programme;  You state the Master‟s programme you would like to take on the „Aanmelding bachelorcolloquium‟ (Bachelor‟s colloquium application) form;  When your Bachelor‟s graduation date has been confirmed, you will be registered automatically for the Master.

Section 2.10 of this prospectus describes the steps you should take if you are transferring from the BIT Bachelor‟s programme to a different Master‟s programme at the University of Twente.

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9.7.

Graduating from the Master’s programme in Business Information Technology

Students conclude the MBI Master‟s programme with an individual graduation assignment worth 30 credits. This assignment should preferably have a direct and practical relationship with the specific area of study. It should also contain sufficient evaluative and reflective elements, founded in a theoretical and scientific framework, and be supported by thoroughly researched literature sources. The results of the assignment must be incorporated in your Master‟s thesis which you will present to your supervisors, and perhaps other guests, in a colloquium. After completing the Master‟s programme in Business Information Technology, you will be entitled to the title „Master of Science‟.

9.8.

Contact persons

Programme director Prof. Jos van Hillegersberg is the programme director for the Business & IT (BIT) and Business Information Technology (MBI) programmes. He has final responsibility for the organization of the programme and the content of its curriculum, the development of new modules, quality assurance, external contacts, and similar matters.

E-mail: Telephone: Room:

j.vanhillegersberg@utwente.nl 053 489 3513 Ravelijn 3414

Programme coordinator The Business & IT (BIT) and Business Information Technology (MBI) programme coordinator is Céline Heijnen MSc. She provides policy support to the programme director and is responsible for the organizational and procedural coordination and cohesiveness of the actual content of the BIT programme. If you have any complaints about the programme or particular subjects, or if you believe you have not been treated fairly, you can contact her.

E-mail: Telephone: Room:

c.m.m.heijnen@utwente.nl 053 489 4658 Ravelijn 3260

Study adviser The BIT and MBI study adviser is Cornelis ten Napel MSc. He monitors your study progress. You can also contact him if you have any questions about your studies or about personal matters that could affect your studies.

E-mail: Telephone: Room:

c.tennapel@utwente.nl 053 489 3201 Ravelijn 3246

Student Services staff The Student Services staff are responsible for providing students with information on enrolment, unenrolment, tuition fees, proof of enrolment certificates, and so on. In addition, Student Services undertakes a number of Office of Educational Affairs, including printouts of transcripts, Bachelor‟s request submissions, Master‟s certificates, completing public transport reimbursement forms or forms to deregister for exams. Student Services is open from Monday to Friday, between 9.00 and 17.00, and is located in Vrijhof 239b. The staff can also be contacted by telephone during these hours, on 053 489 2124.

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Office of Educational Affairs BIT/MBI contact person: E-mail: Telephone: Room:

9.9.

Uzi Wandt u.wandt@utwente.nl 053 489 3262 Ravelijn 3516

Programme committee

The BIT programme committee is concerned with all matters that are directly related to the structure and quality of the teaching. For example, they discuss the evaluations of the various subjects and give advice on any changes of subjects that may be needed. The programme committee may also make recommendations – whether solicited or not – to the programme board and the dean regarding all educational matters. The programme committee consists of four teachers (two from EEMCS and two from SMG) and four students. The members are appointed by the dean.

9.10. Inbitween student association The student association for BIT students is Inbitween, a partnership between the Stress and Inter-Actief student associations. Inbitween can help you with all your questions relating to teaching and lessons.

Members are also kept informed about all the various fun and interesting activities organized by Stress and Inter-Actief. The Inbitween BIT of Action committee also organizes many activities.

E-mail: Website:

contact@inbitween.utwente.nl http://www.stress.utwente.nl/main/inbitween

9.11. The BITlink alumni network and the ENIAC alumni association BITlink is an informal network of alumni set up in 2009 which organizes networking meetings for alumni.

Meetings are organized by different people each time. The network consists solely of BIT alumni. After you have graduated you will receive invitations for BITlink meetings from the UT alumni office.

ENIAC (ENschedese Informatica Alumni Club – the Enschede computer science alumni club) is the association of alumni from the UT Business & IT, Computer Science and Telematics programmes. The name ENIAC is well known in the computer science world: it is short for „Electrical Numerical Integrator and Computer‟. The main aim of ENIAC is to maintain and enhance the links among graduates and between them and the School.

Many activities are organized, including drinks evenings, lectures, day trips with cultural and culinary highlights and days when the members have to carry out some kind of task. ENIAC also publishes a journal three to four times a year that features interesting and unusual items (such as research projects and tales from abroad, for example) written by University of Twente employees and alumni about the School and other alumni. In addition to the journals, ENIAC brings out a yearbook containing up to date information about other members: where they live and work, when they graduated and under which Chair. It also has statistical information about study duration, the distribution of alumni among the Chairs and the „top 15 employers‟, among other things.

ENIAC also awards an annual thesis prize to the most notable thesis from the previous twelve months.

Graduates from the Business & IT, Computer Science or Telematics programmes are entitled to become members of the ENIAC alumni association: http://eniacalumni.wordpress.com/ .

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9.12. Bachelor’s programme in Business & IT – course overview You can find your timetable at: http://www.utwente.nl/mb/onderwijs/ .

Bachelor‟s 1 (first year) Semester 1 Course code 194110020 191521610 192135000 194122010 192350050 192145020

Course name Finance & Accounting Discrete wiskunde 1 Programmeren 1 Productiemanagement Bedrijfsinformatiesystemen Communicatie en ontwerp in ICT projecten

EC 5 5 5 5 5 5

Quartile 1 1 1 2 2 2

Semester 2 Course code 194115040 192120100 192135050 191521650 192399810

Course name Management & Organisatie Informatiesystemen Programmeren 2 Lineaire algebra Integratieproject

EC 5 5 5 5 10

Quartile 3 3 3 4 4

Bachelor‟s 2 (B2) Semester 1 Course code 194120010 192110741 192610000 191530311 192135100 201100039

Course name Interne Organisatie Gegevensbanken Telematicasystemen- en toepassingen Statistiek voor BIT Software engineering modellen Enterprise Systems & Business Intelligence

EC 5 5 5 5 5 5

Quartile 1 1 1 2 2 2

Semester 2 Course code 192340201 201100049 194101210 192320810 201100067 194110040

Course name Ontwerpen van mens-machine interactie Business Process Management IT en Recht Requirements engineering Methoden en Technieken van Onderzoek Management accounting & control

EC 5 5 5 5 5 5

Quartile 3 3 3 4 4 4

Course name 2 Keuzevakken Minor

EC 10 20

Quartile 1+2 1+2

Course name Formele methoden voor software engineering Bachelorreferaat BIT BV Keuzevak

EC 5 10 10 5

Quartile 3 3+4 3+4 4

Bachelor‟s 3 (B3) Semester 1 Course code Semester 2 Course code 192135201 192399779 192398050

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The third year of the Bachelor‟s programme includes 35 credits of electives, in which students may decide for themselves which modules to take. Of this total, 20 credits are intended for the minor. You may register for a minor only when you have obtained at least 80 credits. The University of Twente has a wide range of minors. However, you may not take part in a minor that is largely similar, in terms of it content and objectives, to modules from your regular programme. See also www.utwente.nl/majorminor.

The other electives must be taken up by B2 and B3 modules given by the University of Twente, as well as at least one module from the list below.

Electives – at least one is compulsory Course code 192620000 194121010 191810880 192140200 194108110 201100053 191880800 191580752 192140302

Course name Telematicanetwerken Logistiek management Management van innovatie Algoritmen, datastructuren en complexiteit Marketing Management & Organisatie van Professionele Organisaties International business Deterministic Models in de OR Artificial intelligence

EC 5 5 5 5 5 5 5 5 5

9.13. Pre-Master’s programme in Business Information Technology – course overview The SMG offers a pre-Master‟s programme that helps students transferring from similar courses at universities of applied sciences (HBO) or other universities make up any deficiencies they may have. The pre-Master‟s programmes are not a standard package – they are determined on a case-by-case basis according to the needs of the individual student. For the BIT Master‟s programme, the pre-Master‟s programme is used as a selection tool.

The pre-Master‟s programme for HBO students is usually worth 30 credits and is given each semester (starting in September and February). The modules you take will be allocated to you, and will depend on your prior education.

The pre-Master‟s programme for the Bedrijfsinformatica and ICT-Beheer programmes consists of the following modules: Semester 1 Course code 192135000 191521610 192399779 192135100 201100039 Semester 2 Course code 201100049 192135201 192399779 191521650 192135050

Course name Programming 1 Discrete Mathematics 1 Bachelor‟s assignment Software Engineering Models Enterprise Systems & Business Intelligence

Course name Business Process Management Formal Methods for Software Engineering Bachelor‟s assignment Linear Algebra Programming 1 or 2

EC 5 5 10 5 5

EC 5 5 10 5 5

Quartile 1 1 1+2 2 2

Quartile 1 1 1+2 2 2

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The pre-Master‟s programme for the HBO Informatica and Technische Informatica programmes consists of the following modules: Semester 1 Course code 201000157 191521610 192399779 192135100 201100039

Course name Organization Theory and Design Discrete Mathematics 1 Bachelor‟s assignment Software Engineering Models Enterprise Systems & Business Intelligence

EC 5 5 10 5 5

Quartile 1 1 1+2 2 2

Semester 2 Course code 201100049 192135201 192399779 191521650 194110040

Course name Business Process Management Formal Methods for Software Engineering Bachelor‟s assignment Linear Algebra Management Accounting & Control

EC 5 5 10 5 5

Quartile 1 1 1+2 2 2

The pre-Master‟s programme for non-Dutch students consists of the following modules: Semester 1 Course code 191880801 201000157 201100039 194108120 192399779

Course name International Business Organization Theory & Design Enterprise Systems & Business Intelligence Strategic Marketing & Business Research Bachelor‟s assignment

EC 5 5 5 5 10

Quartile 1 1 2 2 1+2

Semester 2 Course code 194119160 201000157 201100049 192320810 192399779

Course name Data Analysis Organization Theory & Design Business Process Management Requirements Engineering Bachelor‟s assignment

EC 5 5 5 5 10

Quartile 1 1 2 2 1+2

The pre-Master‟s programme for university students generally has a study load of no more than 20 credits and depends on the student‟s prior education.

Please note: Pre-Master‟s programmes must be completed within twelve months. Students are given two opportunities to sit the exams for each module. The results obtained by any student who has not successfully completed the pre-Master‟s after twelve months will lapse. However, if you can prove that your failure to complete the preMaster‟s was due to exceptional circumstances, you may submit a request to the Examination Board to be exempted from this rule. You must report any unusual circumstances that may affect your study progress to your study advisor immediately.

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9.14. Master’s programme in Business Information Technology – course overview September intake Master’s 1 Semester 1 Course code 192111332 192350200 194108040 192320800 192330301 192340070

Course name Design of Software Architecture E-Strategizing Business Development in Network Perspectives* Design Science Methodology Specification of Information Systems Computer Supported Cooperative Work

EC 5 5 5 5 5 5

Quartile 1 1 1 2 2 2

Semester 2 Course code 192340100 192360021 192320501 192320111 192376000 192340041

Course name Implementation of IT in Organizations ICT Management E-Commerce Architecture of Information Systems Business Case Development for IT-Projects Software Management

EC 5 5 5 5 5 5

Quartile 3 3 3 4 4 4

Course name Business Process Integration Lab 1 Research elective 4 open electives Final project

EC 5 5 20 30

Quartile 1 1 1+2 3+4

Master 2 Semester 1 + 2 Course code 192376500

192399979

*The Global Project Management (2011000052) module may be substituted by Business Development in Network Perspectives (194108040)

February intake Master’s 1 Semester 2 Course code 192340100 192360021 192320501 192320111 192376000 192340041

Course name Implementation of IT in Organizations ICT Management E-Commerce Architecture of Information Systems Business Case Development for IT-Projects Software Management

EC 5 5 5 5 5 5

Quartile 3 3 3 4 4 4

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Semester 1 Course code 192111332 192350200 192376500 192320800 192330301 192340070

Course name Design of Software Architecture E-Strategizing Business Process Integration Lab Design Science Methodology Specification of Information Systems Computer Supported Cooperative Work

EC 5 5 5 5 5 5

Quartile 1 1 1 2 2 2

Course name Business Process Integration Lab 1 Research elective 4 open electives Final project

EC 5 5 20 30

Quartile 1 1 1+2 3+4

Master’s 2 Semester 1 + 2 Course code 192376500

192399979

*The Global Project Management (2011000052) module may be substituted by Business Development in Network Perspectives (194108040)

You complete your Master‟s programme in Business Information Technology with a graduation assignment. In addition to the compulsory modules, you must add elective modules to your curriculum, bringing your total study load to 120 credits. The elective component must consist of at least one module from the following list.

Research electives – at least one is compulsory Course code 192399508 192320220 192320850 201200153 201100051 194105040 201200180

Course name Research project Advanced architecture of Information Systems Advanced Requirements Engineering OR Capita Selecta Requirements Engineering Information Services Information System Research Seminar Digital Society in 2020

EC Quartile 10 Any 10 4 5 3 10 4 5 3 5 4 5 1+2

There are also electives which are not compulsory, but which you are advised to consider.

These are found in the list below, which is also published on the education page of the Master‟s programme, at http://www.utwente.nl/smg/education/education-ma/mbi.

You may also decide to take other modules. If you wish to do so, you must first put your module package proposal to the education coordinator.

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Electives Course

Name

191612520 191612540 191810840

Philosophical Methods Ethics & Technology 1 Man. & Organization of Technological Innovation Production & Logistics Information Systems Organisation and Strategy Distributed Systems Advanced programming concepts Graphics & Virtual Reality Speech and language processing 1 ADSA: Product Line Engineering ADSA: Model Driven Engineering Data warehousing & data mining Multi agent systems E-health Strategies Network Security Management of networked applications Patterns of Software Development Design of Work Systems & Employment Rel. Managing Service Organizations Inform.Systems for the Financial Services Industry Principles of Entrepreneurship Information Technology and Groupwork Supply chain management & ict Security and Privacy in Mobile Systems Supply Chain Management & Innovation Managing Change & Human Resources

191852640 191864610 192130112 192110280 192110371 192166310 192135400 192135450 192320201 192320601 192360501 192654000 192653000 192661001 193140040 193190000 194105070 194108030 194120110 195810200 201100023 201100054 201200009

SRO

EC

School

Dep

Career track

IE&ICT

5 5 5

SMG

BA

IT-cons

IE&ICT

5

SMG

IEBIS

IT-cons

SMG

BA

ASSIST

5 5 10 5 5 5 5 5 5 5 5 5

IE&ICT

5 5

IE&ICT

NICE NICE

IE&ICT IE&ICT

EEMCS EEMCS EEMCS EEMCS EEMCS EEMCS EEMCS SMG

HMI

IT-arch IT-arch IT-arch IT-arch IT-arch IT-arch

BA

EEMCS

IT-arch

BA

IT-cons

5 5

SMG/ GW SMG SMG

BA IEBIS

IT-cons

IE&ICT

5 5

SMG SMG

BA BA/IEBIS

IT-cons IT-cons

5 5

CTW EEMCS

IEBIS

ISTRICE

IT-cons IT-arch

SMG

BA

IT-cons/ ITarch

5 5

9.15. Description of BIT modules Note! For the latest information on the description of modules, required prior qualifications, course material, go to OSIRIS at https://osiris.utwente.nl/student/OnderwijsCatalogus.do. No rights may be derived from the content of the prospectus.

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10. EUROPEAN STUDIES

10.1. What is European Studies?

It is impossible to understand „Europe‟ simply from a legal, economic, political, or sociological perspective. Each of these disciplines provides some explanation of how Europe works, although these explanations themselves shift on a regular basis. The European Studies programme has been designed to combine the various approaches of these disciplines. It links the disciplines of law, economics, political science, and sociology, confronts them with their differences and uses them in order to provide an understanding of how Europe works.

The policies and legislation of the European Union in particular have become as important as the laws and policies drawn up at national level. It could even be argued that European laws and policies have actually superseded national legislation. It is therefore necessary for policy-makers in many national functions to know how Europe operates in order to make effective decisions.

10.2. Profile of the Bachelor’s programme in European Studies European Studies (ES) is a three-year English-language Bachelor‟s programme that is given by the Public Administration department. You not only learn a great deal about Europe, but you become proficient in English, both written and spoken. If you find the language a struggle in the first year, the university organizes a large number of courses to help you get your English up to scratch. After three years, most students feel as though English has become their second language. In today‟s globalized environment, both aspects of the programme are very valuable.

At the same time, because the programme is in English, it attracts students from all over Europe, which adds to its international flavour. This gives you an opportunity to learn about different cultures in practice.

The programme also offers various options for spending several months studying abroad. We have contacts with a large number of European universities at which you can follow part of the programme.

Most of the modules approach Europe from a multidisciplinary perspective. This means that different disciplines (law, economics, political science, and sociology) are combined in order to find the correct answers to research questions. This aspect sets the University of Twente programme apart from other European Studies programmes.

We also believe that you are only in a position to think from a multidisciplinary perspective if you are familiar with the individual disciplines, which is why different modules focus on one single discipline.

Students who successfully complete the programme will be qualified to be European administrators, with a thorough grounding in law, economics, political science, and sociology.

10.3. Admission to the Bachelor’s programme in European Studies You will be admitted directly to the ES Bachelor‟s programme if you have obtained a pre-university (VWO) diploma with the Nature and Technology, Nature and Health, Economics and Society, or Culture and Society profiles. For the VWO old style, you must have had mathematics A or B in your package.

You can also gain admission to the ES programme if you have successfully completed a related university of applied sciences (HBO) first year, although you must meet the mathematics requirement. Students in other categories may also be eligible. See section 2.7.

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10.4. Graduation from the Bachelor’s programme in European Studies The ES Bachelor‟s programme is concluded with the Bachelor‟s thesis, worth 15 credits, with a preparatory module with study load of 5 credits. The Bachelor‟s thesis can be done internally, externally, or abroad. You can find more specific information about the Bachelor‟s thesis in the „Bachelor thesis guide‟ on the Centre of European Studies website at http://www.mb.utwente.nl/ces/ba-dd/Writing%20your%20Bachelor%20thesis/.

After completing the ES Bachelor‟s programme, you will be a „Bachelor of Science in Public Administration‟, international specialization European Studies.

10.5. Profile of the Master’s programme in European Studies Managing Europe is a complex challenge. This is because Europe consists of multiple dimensions, which themselves have originated, and originate, from a complicated system of local, regional, national, European, and international government institutions. It is becoming more commonplace for national structures to be superseded and for work to be performed in an open, multi-level structure. The focus of the ES Master‟s programme is on the complex environment in which the various levels of government come together.

The English-language Master‟s programme in European Studies is unique. You can choose between a twelve-month programme in Twente and an eighteen-month programme, which is organized in partnership with the Westfälische Wilhelms-Universität Münster. The lessons take place at the SMG and the Institute for Political Science at the university in Münster. Students who successfully complete the eighteen-month version of the programme receive a German and a Dutch diploma. Students on both programmes also have the option of doing the Regulation Module instead of the general programme. This involves taking three modules from the general programme and three specialization modules that deal with European regulation.

10.6. Other Master’s options After completing the ES Bachelor‟s programme, you are automatically eligible for the twelve-month Master‟s programme in Public Administration, as well as for the Master‟s programme in European Studies.

10.6.1. Public Administration The main themes of the one-year PA Master‟s programme are governance, policy, and management in today‟s public administration. Public administration is the totality of public and private organizations that are involved in the provision of public services and the formation of public policy. Modern public administration is no longer the preserve of the State, but occurs in the interchange between the worlds of the State, the market, and society. The focus of the Master‟s programme lies primarily on how decision making in public administration is structured and how it proceeds in practice, and on policy and management issues in that administration. You can find more information about Public Administration in Chapter 8.

10.6.2. Teaching Master’s programme in Social Sciences Students who successfully complete the Teaching Master‟s programme in Social Sciences are qualified to teach social sciences in every year and in every type of secondary education. To be admitted, you will need to have completed, or almost completed, your Master‟s programme in Public Administration or European Studies. Those who have completed a Master‟s programme in Political Science, Sociology or other similar fields may also join the programme directly. Students of Educational Sciences, Communication Science, Study guide School of Management & Governance 2012/2013

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and Psychology will need to complete an additional package of studies worth a maximum of 30 credits in order to meet the entry requirements.

The Master‟s programme takes one year and is full time. It is also possible to do the programme on a parttime basis while combining it with education-based employment. The Master‟s programme is a personal and small-scale programme in which there is a permanent interplay between theory and practice, which is why part of the programme involves supervised teaching in schools.

Descriptions of the modules of the Teaching Master‟s programme in Social Sciences can be found in OSIRIS or at http://www.utwente.nl/master/externwo/lvhom/.

The exact modules of the substantial part depend on the prior education and the preferences of the student.

This is a tailor-made programme. For further information, please contact the study advisor, Dr G.C. ten Bruggencate.

Social Sciences: E-mail: Telephone:

Dr G. C. ten Bruggencate g.c.tenBruggencate@gw.utwente.nl 053 489 32 76

10.7. Admission to the Master’s programme in European Studies Students who have obtained a Bachelor‟s degree in European Studies are automatically eligible for the ES Master‟s programme. If you wish to apply for the Master‟s after completing a Bachelor‟s elsewhere, the procedure is as follows:  

Report to the School‟s Student & Education Service Centre (S&O) shortly before you are due to graduate from the Bachelor‟s programme; State the Master‟s programme you wish to take on the „Aanmelding bachelorcolloquium‟ (Bachelor‟s colloquium application) form. When the date of your Bachelor‟s graduation is confirmed, you will be automatically registered for the Master‟s programme.

Section 2.10 of this study guide describes the steps you need to take when progressing from the ES Bachelor‟s programme to a different Master‟s programme at the University of Twente.

You will not be admitted to the Master‟s programme until you have obtained your Bachelor‟s degree.

Certain modules impose additional knowledge-related entry requirements on students. Information on this is given in the OSIRIS course information.

10.8. Graduating from the Master’s programme in European Studies Students conclude the ES Master‟s programme with an individual graduation assignment worth 25 credits.

In addition, they also take a preparatory module with a study load of 5 credits – this is known as a master class. You may do your assignment internally (at the university) or externally (in a company or government body). There are also opportunities for doing your assignment abroad. After completing the ES Master‟s programme, you will be entitled to the title „Master of Science in European Studies‟. If you take the eighteen-month programme, you will become an MA in Münster, and an MSc in Twente.

You may only begin your Master‟s assignment when you have no more than two modules to go (with the exception of the master class) with a study load of 20 credits. For information about graduating from your Master‟s programme, consult the SMG Master‟s assignment syllabus at http://www.smg.utwente.nl/education/education-ma/.

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10.9. European Studies contact persons Programme director The programme director is Prof. Nico Groenendijk. He has final responsibility for the organization of the programme and the content of its curriculum, the development of new modules, quality assurance, external contacts, and similar matters. He is supported in his tasks by the staff of the Educational Support Office.

E-mail: Telephone: Room:

n.s.groenendijk@utwente.nl 053 489 4106 Ravelijn 4276

Programme coordinators The European Studies programme coordinator is Mr Martin de Nobel. He provides policy support to the programme director and is responsible for the organizational and procedural coordination and cohesiveness of the actual content of the ES Master‟s programme. You can contact him if you have any questions about the substance of the programme.

E-mail: Telephone: Room:

m.j.denobel@utwente.nl 053 489 4016 Ravelijn 3282

Dr Rik Reussing is also an programme coordinator for European Studies. You can contact him if you have any questions about the substance of the Bachelor‟s programme, the minor, or the Bachelor‟s assignment. He acts as the „front office‟ and will refer you if necessary to the right person.

E-mail: Telephone: Room:

g.h.reussing@utwente.nl 053 489 4220 Ravelijn 3256

Student Services staff The Student Services staff are responsible for providing students with information on enrolment, unenrolment, tuition fees, proof of enrolment certificates, and so on. In addition, Student Services undertakes a number of Office of Educational Affairs tasks, including printouts of transcripts, Bachelor‟s request submissions, Master‟s certificates, completing public transport reimbursement forms or forms to deregister for exams. Student Services is open from Monday to Friday, between 9.00 and 17.00, and is located in Vrijhof 239b. The staff can also be contacted by telephone during these hours, on 053 489 2124.

For more information, go to http://www.utwente.nl/so/studentservices/.

ES contact person: E-mail: Telephone: Room:

Olga Boers-Ekelmans o.c.w.boers-ekelmans@utwente.nl 053 489 4123 Ravelijn 3262

10.10. ES programme committee The Bachelor‟s and Master‟s programme committee is concerned with all matters that are directly related to the structure and quality of the teaching. For example, they discuss the evaluations of the various subjects and give advice on any changes of subjects that may be needed. The programme committee may also make recommendations – whether solicited or not – to the programme management and the dean regarding all educational matters. The programme committee consists of at least one student and one member of the teaching staff from the Master‟s programme, and two students and two members of the teaching staff from the Bachelor‟s programme. The members are appointed by the dean.

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The names of the current members of the ES programme committee can be found at http://www.utwente.nl/mb/ces/aboutces/direus/

10.11. Sirius student association Sirius is the student association for those on the Public Administration, European Studies and Health Science programmes at the University of Twente. Sirius has been organizing a wide range of activities since 1977, some spontaneous, others study-related, including excursions, study support activities, congresses, symposiums and introductions to the School. It also publishes a twice-yearly magazine, which is sent to Sirius members and alumni alike. Sirius also lays on many social activities for students, such as weekend outings, barbecues and drinks parties. The biennial study excursion that Sirius organizes counts as a minor in International Exploration, and is worth 20 credits.

With great enthusiasm, active members from different intake years give up their time to organize activities for their fellow students. Sirius currently has thirteen committees, from a Drinks Party Committee to a Study Trip Committee. Membership costs €10 a year, or €5 for those who belong to another student association.

Members have access to all the organized activities, and can also order books through the association at a discounted rate.

For more information you are always welcome in the Sirius room - room 1324 in the Ravelijn. They are open every working day between 10.00 and 16.00.

E-mail: Website: Telephone:

sirius@mb.utwente.nl www.sirius.utwente.nl 053 489 3204

10.12. Bachelors’ programme in European Studies – course overview Bachelor‟s 1(B1) Semester 1 Course code 194103080 194102040 201100060 194107120 194103070 20110004

Course Name The Institutional Development of the EU Introduction to Economics Introduction to Research Methodology Introduction to Sociology European Economic Integration Introduction to Political Science

EC 5 5 5 5 5 5

Quartile 1 1 1 2 2 2

Semester 2 Course code 194101030 194107130 194119140 194124140 194101050 194104100

Course Name Introduction to Law European Social Integration Quantitative Research Skills European Political Integration European Legal Integration Project 1: Introduction to Policy Analysis

EC 5 5 5 5 5 5

Quartile 3 3 3 4 4 4

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Bachelor‟s 2 (B2) Semester 1 Course code 201100097 194103020 194125040 194107140 201100080 194101080

Course Name Concept and Observation European Economic Governance European Legal Governance Governance of European Social Policies Evaluating Democratic Governance in Europe Project 2: International Negotiations

EC 5 5 5 5 5 5

Quartile 1 1 1 2 2 2

Semester 1 Course code 194101090 194119030

Course Name Project 4: Regional Innovation in Europe Minor / Exchange Methodology and Research Design

EC 5 20 5

Quartile 1 1+2 2

Semester 2 Course code 194128080 194100080

Course Name Optional Course 1 Optional Course 2 Research Proposal BA thesis BA thesis Research

EC 5 5 5 15

Quartile 3 3 3 4

Bachelor‟s 3 (B3)

10.13. Pre-Master’s programme in European Studies – course overview European Studies offers a pre-Master‟s programme that helps students transferring from similar courses at universities of applied sciences (HBO) or other universities to make up any deficiencies they may have. The pre-Master‟s programme is not a standard package – it is determined on a caseby-case basis according to the needs of the individual student.

The pre-Master‟s programme for HBO students is usually worth 30 credits and is given in English each semester (starting in September and February). A significant part (15 credits) of the pre-Master‟s for HBO students consists of lessons in methods and techniques. These are given in three modules, each with a study load of 5 credits (see the table below). Pre-university-level (VWO) mathematics is required for this.

The modules are given in both the first and second semester.

Course code 201100060 194119030 194124130 Semester 2 Course code 194101060 194107150 194111190 194103090 194124150 194104120

Course Name Introduction to Research Methodology Methodology and Research Design Design Methodology

EC 5 5 5

Quartile 1 or 3 2 or 4 2 or 4

Course Name EU External Legal Relations Global Social Problems A History of Europe: Science and Technology EU External Economic Relations EU External Political Relations Project 3: Policy Design in the EU Context

EC 5 5 5 5 5 5

Quartile 3 3 3 4 4 4

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The remaining 15 credits consist of programme-specific teaching. These are modules that each have a study load of 5 credits, but the actual modules to be taken depend on the student‟s prior education. They are allocated by the admissions committee. The modules from which the choice is made are in the tables below, for the first and second semester. The following modules are given in the first semester: Course code 194103020 194125040 One 194107140 from: 201100080

Course Name European Economic Governance European Legal Governance Governance of European Social Policies Evaluating Democratic Governance in Europe

EC 5 5 5 5

Quartile 1 1 2 2

EC 5 5 5 5

Quartile 3 3 4 4

The following modules are given in the second semester: Course code 194107150 194101060 One 194103090 from: 194124150

Course Name Global Social Problems EU External Legal Relations EU External Economic Relations EU External Political Relations

The pre-Master‟s programme for university students is generally worth 20 credits and depends on the student‟s prior education.

Please note: Pre-Master‟s programmes must be completed within twelve months. Students are given two opportunities to sit the exams for each module. The results obtained by any student who has not successfully completed the pre-Master‟s after twelve months will lapse. However, if you can prove that your failure to complete the preMaster‟s was due to exceptional circumstances, you may submit a request to the Examination Board to be exempted from this rule. You must report any unusual circumstances that may affect your study progress to your study advisor immediately.

10.14. ES Master’s programme – course overview General programme Course code 191764160 191764190 201100077 191764180 191763200 191763810 194119080 194128051

Course Name European Union Law European Institutions Policy Analysis in Public & Technological Domains International Relations Theory and EU Foreign Policy European Economic Policies European Social Policies Master class European Studies Methodology European Studies Master‟s thesis

EC 5 5 5 5 5 5 5 25

Quartile 1 1 1 2 2 2 3+4 3+4

Course Name European Union Law European Institutions Theories of Regulation European Regulatory Governance European Economic Policies Current Topics in Regulation Master class European Studies Methodology European Studies Master‟s thesis

EC 5 5 5 5 5 5 5 25

Quartile 1 1 1 2 2 2 3+4 3+4

Regulation Module Course code 191764160 191764190 194101150 194101160 191763200 194101200 194119080 194128051

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10.15. Description of ES modules Note! For the latest information on the description of modules, required prior qualifications, course material, go to OSIRIS at https://osiris.utwente.nl/student/OnderwijsCatalogus.do. No rights may be derived from the content of the prospectus.

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11.

INTERNATIONAL BUSINESS ADMINISTRATION

11.1. What is International Business Administration?

The Bachelor‟s programme in International Business Administration (IBA) is the English-language variant of the Dutch Bachelor‟s programme in Bedrijfskunde. Although the core curriculum of both these academic programmes is identical, IBA distinguishes itself from Bedrijfskunde by focusing particularly on communication skills, offering a choice between two specializations in the second year and creating stronger links to modern business practices. The Bachelor‟s in IBA is a scientific academic programme which aims to describe and analyse changes and developments in the business activities of internationally oriented organizations.

International developments affect almost all organizations. Think, for instance, of the expansion of the European Union and the global economic crisis, or China becoming the production facility of the world.

Studying International Business Administration, you will learn to investigate and analyse the impact of these international developments on organizational situations and problems. You will also design improvements and recommend solutions within the changing global international environment.

11.2. IBA Bachelor Profile International Business Administration is a three-year Bachelor degree programme within the Bachelor‟s programme in Business Management (Bedrijfskunde). All courses are taught in English. Students gain the opportunity to learn about organizations that operate in an international environment. During the first year, you‟ll be required to take two courses in Business Communication, which will teach you how to behave and cooperate in an international business context.

International Business Administration examines companies and their international environment from a multidisciplinary perspective. Students can combine a range of business disciplines (Finance, Human Resource Management, Innovation Management, Purchasing, Production Management and Marketing etc.) and discover possible answers to research questions. The IBA allows students to become familiar with various disciplines and teaches students the skills to integrate into and conduct research in a business environment, preparing future graduates to investigate and resolve multidisciplinary problems.

International Business Administration is a certified international programme taught in English. The programme focuses on international topics. Students and teachers are of various nationalities and come from a variety of cultural backgrounds. You will get first-hand experience of working in multicultural and international teams. During your study, you will have the opportunity to expand your international experience by writing your thesis on a foreign company or by studying abroad. The University has established many contacts and signed agreements of memorandum with universities all over the world, allowing plenty of opportunity to follow part of your programme abroad in another country.

11.3. Admission requirements for the IBA Bachelor If you have a Dutch VWO diploma with the profile Economie & Maatschappij, Natuur & Techniek or Natuur & Gezondheid, you will automatically qualify for enrolment in the programme. If you graduated with the profile Cultuur & Maatschappij, you will need to have completed Maths A or B, as one of your graduation subjects.

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If you have a related HBO preparatory diploma, you can be admitted to the programme. Additional requirements for admission to the programme are English and Maths knowledge to Dutch „VWO-6‟ level.

For more information on the programme requirements, refer to the colloquium doctum brochure: http://www.utwente.nl/admissionoffice/ If you have a German Abitur diploma, you will be admitted once you have taken English and Mathematics bis zum Abitur. More information about the requirements for admission can be found at http://www.utwente.nl/bachelor/en/admission/.

In all other cases, you will be assessed individually on whether or not you meet the requirements for admission to our School (see http://www.utwente.nl/bachelor/en/admission/). The School of Management and Governance will verify whether your diploma is comparable to the standards of a Dutch VWO diploma, and if your level of English and Mathematics meet our standard entrance requirements.

11.4. Graduation IBA Bachelor At the end of the IBA Bachelor‟s programme, you will work on your Bachelor‟s thesis by carrying out an individual research assignment worth 15 EC. On the basis of a previously approved research plan, you will conduct research within a company or at the University of Twente. You will conclude the assignment by writing a thesis and making an oral presentation of your findings.

You can only begin the Bachelor‟s thesis once you have passed all the first-year exams in the programme (known as the propedeuse), and when you have earned at least 75 additional EC during the second and third year. You can only start work on your research after approval from your supervisor.

You will receive a “Bachelor of Science in Bedrijfskunde, International Business Administration variant” once you have completed the entire programme. For further information on the Bachelor‟s thesis, please look at the Blackboard site.

11.5. Profile of the Master of Science in Business Administration Every company has to deal with complex business problems. These may be related to its short-term or long-term strategy, the implementation of a sound business model, human resources policies, improvements to its level of service provision or the pursuance of sustainable innovations or changes.

The Master‟s programme in Business Administration teaches students how to use scientific methods and insights to help find solutions that allow organizations to function more effectively.

MSc graduates possess specialist knowledge that enables them to independently analyse problems that occur in the management and administration of organizations. They also devise solutions in various public and private market sectors. Whether working individually or as part of a group, they are able to bring about new developments in a wide range of organizations and institutions.

The Master of Science in Business Administration includes the following areas:      

Innovation & Entrepreneurship (INN&ENT) International Management (INT) Service and Change Management (SCM) Human Resource Management (HRM) Financial Management (FM) Information Management (INF)

For further information on these specialisations, please see www.graduate.utwente.nl/ba and section 7.5.1. as well as 7.14.

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11.6. Admission to the Master of Science in Business Administration Once you have gained a Bachelor‟s degree in International Business Administration, you will be eligible for direct admission to the Master of Science programme of Business Administration. W hen you reach the end of your IBA Bachelor of Science programme and wish to continue on to the Master of Science or Bachelor programme, the procedure is as follows:  You must first visit the Student and Education Service Centre (S&O) of the Faculty of Management and Governance to indicate that you are going to gain a Bachelor‟s in IBA.  Ask for the „Bachelor Colloquium‟ application form and indicate which Master‟s programme you would like to enrol in. The S&O staff will then transfer the necessary information to the Central Student Administration (CSA). When the date of your Bachelor‟s graduation is confirmed, you will be automatically registered for the Master‟s programme.

If you want to enrol in another Master‟s at the University of Twente, visit the Graduate School website or see Section 2.10 of this study guide. You can also visit www.graduate.utwente.nl for further information.

You will not be admitted to the Master‟s programme until you have obtained your Bachelor‟s degree.

Certain modules impose additional knowledge-related entry requirements on students. Information on this is given in the OSIRIS course information.

11.6.1. February admissions to the Master’s programme in Business Administration Six specializations will also start in the second semester of the 2012-2013 academic year, in February 2013. They will continue through to the 2013-2014 academic year. See section 7.14 or the website for the curriculum and other information.

11.7. Contacting the right persons in the IBA programme Programme Directors Dr T. Bondarouk is the programme director for the BA/IBA Bachelor‟s programme; her counterpart for the Master‟s programme is Prof. M.R. Kabir. They have final responsibility for the organization of the programmes and their content, the development of new modules, quality assurance, external contacts and similar matters.

They are supported by the education coordinators and students advisors, among others.

E-mail: Telephone: Room:

t.bondarouk@utwente.nl 053 489 3519 Ravelijn 2117

E-mail: Telephone: Room:

r.kabir@utwente.nl 053 489 5477 Ravelijn 2420

Programme Coordinators The programme coordinator for the IBA programme (and BK) is a vacancy. For the Master‟s in Business Administration, this is Ms. Céline Heijnen. The programme coordinator supports the programme directors in all matters regarding the IBA Bachelor‟s programme and is responsible for organizational and procedural coordination. If you have questions about a course, a complaint about the programme, or any other matter related to the IBA programme, feel free to contact the relevant programme coordinator.

E-mail: Telephone: Room:

vacancy 053 489 2346 Ravelijn 3260

E-mail: Telephone: Room:

c.m.m.heijnen@utwente.nl 053 489 4658 Ravelijn 3260

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Study Adviser The study adviser for the IBA programme is Sanne Spuls. She advises students on problems relating to the programme and to studying in general. You can have a confidential discussion with her on any matters relating to your study experiences, choice of course(s), study planning, study delay, teaching and examination regulations, complaints and matters regarding legal status. The study adviser can also act as a complaints officer and give you advice and suggestions on all study related matters. If necessary, the study adviser can refer you to supporting departments within or outside the university.

During the first year of the Bachelor of Science programme, the study advisor will invite all students for an appointment on a regular basis. During this meeting, the study advisor will talk to you about your study progress, your choice of courses and thesis (propedeuse), possible bottlenecks and problems, regulations, alternative methods of studying, and so on.

E-mail: Telephone: Room:

s.s.spuls@utwente.nl 053 489 3200 Ravelijn 3270

Student Services Staff The Student Services staff are responsible for providing students with information on enrolment, deenrolment, tuition fees, proof of enrolment certificates, and so on. In addition, Student Services undertakes a number of Office of Educational Affairs tasks, including printouts of transcripts, Bachelor‟s request submissions, Master‟s certificates, completing public transport reimbursement forms or forms to deregister for exams. The Student Service Centre is open from Monday to Friday, between 9.00 and 17.00, and is located in Vrijhof 239b. The staff can also be contacted by telephone during these hours, on 053 489 2124.

For more information, please visit http://www.utwente.nl/so/studentservices/en/ Office of Educational Affairs (BOZ) IBA Contact Person: Uzi Wandt E-mail: u.wandt@utwente.nl Telephone: 053 489 4516 Room: Ravelijn 3262

11.8. Student Association Stress Stress is the name of the Industrial Engineering and Management, Business Administration, Business Information Technology, and International Business Administration student association. Stress organizes various activities that serve to support and expand the scope of students‟ studies. Examples include parties and other social events, courses, excursions and lectures. All the activities are organized by approximately one hundred active members.

Membership costs €8.50; for those who are already members of any other student association, it is €4.25.

As a member you are entitled to attend or take part in the activities and you can also order your books through Stress. You can get more information by visiting Stress in the Ravelijn building, room 1336 or check the website.

E-mail: Website Telephone:

info@stress.utwente.nl www.stress.utwente.nl 053 489 3527

11.9. Overview of IBA Bachelor Courses Below you can find the course programme for the Bachelor of Science in International Business Administration, effective for students starting in September 2011.

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Prior knowledge requirements Quartile B1:

Course code

first year 201000073 1

Course name

Marketing for IBA

5

W

201000044

International Business & Strategy

3

W

201200139

Academic Communication 1

2

A

5

W, A

5

W, A

201000048

Technology Development & Production Management Purchasing

3

W, A

201200140

Academic Communication 2

2

R

201000049

Accounting & Controlling

5

W, T

201000050

Management, Organisation and Information

5

W, P, T

201000051

Innovation & Entrepreneurship

3

W

201200141

Business Communication 1

2

O

201000052

Economics I

5

W

201000053

Economics II

5

W, P

201100208

Business Law

3

R

201200142

Business Communication 2

2

A,R,O

201000055

Finance

5

W, T

201100098** Introduction to Research Methodology 201000047 2

3

4

B2:

2nd year 1

194119160

1 1 2 2

201100028

2

Data Analysis

5

Course 1 of Specialization 1 (see Specializations) Course 1 of Specialization 2 (see Specializations)

5

Information and Decision Making Course 2 of Specialization 1 (see Specializations) Course 2 of Specialization 2 (see Specializations)

5 5

W

194119120 or 201100098

A,W

194119160

194119160 + 194119120 or 201100098

5

5

201100034

Business Research Methods

5

W,P

3

201100033

Managing People in a Global Context

5

W

201200143

Professional Writing Seminar Specialization 1 (see Specializations) Seminar Specialization 2 (see Specializations) IBA project (optional: extension in summer)

2 5

A

Study abroad

30

4 wk 5-10

201100041

required

40EC

3

3+ 4 wk 1-4

B3:

Exam EC format obligatory (1)

201000045 Course 1 and 2 of Specialization 1 Course 1 and 2 of Specialization 2

5 8

R

15 EC of 2nd year

3rd year 1+2 3

or

Minor

80 EC

201200011 201200013

Business Ethics & Corporate Governance

5

3

Innovation &Change Management

5

W,A

3

201200012

International Business Development

5

P,A,R

4

201200015

Bachelorâ&#x20AC;&#x;s Thesis

15

Total

W,A

B1 + 75 EC (135 EC total)

201100034

180

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* ** (1)

A course covering whole year For students started in 2010 the course number was 194119120 Exam format: W = written exam A = assignment(s) T = test(s) during course P = group report R = individual report O = presentation

Specializations (IBA: choose two out of five; BK regular: optional one out of five) quar-

course

tile

code

course name

EC

exam format

prior knowledge oblig.

required

Human Resource & Organization Studies Course 1

1

201000157

Organizational Theory and Design

5

W,P

201000050

Course 2

2

191841580

Human Resource Management

5

W,A

201000050

Seminar

3 + 4wk 1-4

201100040

Seminar Human Resource & Organization Studies

5

W,P,O

201000157 191841580

5

W,P,O

201000073

5

W,P

Business to Business Marketing Course 1

1

201100025

Course 2

2

201100030

Fundamentals of Business-to-Business Marketing Marketing Analysis and Strategy

Seminar

3 + 4wk 1-4

201100037

Seminar Business-to-Business Marketing

5

W,P,O

201000073 194119160 201100025 194119120 or 201100098 201100025 201100030

Supply Management Course 1

1

201100027

Supplier Relationship Management

5

W

201000048

Course 2

2

201100032

Purchasing Organisation and Governance

5

W

Seminar

3 + 4wk 1-4

201100039

Seminar Supply Management

5

W,P,O

201000048 201100027 201000048 201100027

Business Information management Course 1

1

201100071

e-Business

5

W,P

201000050

Course 2

2

201100029

Enterprise Systems and Business Intelligence

5

W,P,T

201000050

Seminar

3 + 4wk 1-4

201100036

Seminar Business Information management

5

W,P,O

201100071 201100029

Corporate Finance Course 1

1

201100026

Corporate Financial Management and Analysis

5

W,T

201000049 201000055

Course 2

2

201100031

International Financial Management

5

W,O

201000055

Seminar

3 + 4wk 1-4

201100038

Seminar Corporate Finance

5

W,P,O

201100026

11.10. Course descriptions Please Note! For up-to-date information, full course descriptions, complete course requirements and study materials, please see OSIRIS https://OSIRIS.utwente.nl/student/OnderwijsCatalogus.do. No rights can be derived from the contents of this Study Guide.

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12.

HEALTH SCIENCES

12.1. What is Health Sciences?

The future lies in technology, and that applies to the healthcare sector too. Because of the ageing population, demand for healthcare services is set to rise in the years to come. Chronic illnesses, too, will become more commonplace. People requiring healthcare will have to take more and more responsibility themselves. They wish to be involved in the decisions taken about their treatment, which they prefer to receive in their own area and, if possible, at a time that best suits them. This means that healthcare has to be organized better, more efficiently, and differently – sometimes through the deployment of new technology, and sometimes by making changes to the way healthcare is organized.

The Bachelor‟s programme in Health Sciences (HS) at the University of Twente focuses specifically on research into the effects of healthcare and optimizing the way it is provided. Students on the programme do not go on to become doctors – their function will be to ensure that patient care is organized as efficiently as possible. This involves examining the process from diagnosis and treatment to discharge from the hospital or other institution, and follow-up care. In doing so, your aim is to attempt to improve and/or accelerate the entire primary process through the deployment of new technology or by implementing changes to the way it is organized. The programme at the University of Twente concentrates primarily on the various international issues relating to care for chronic conditions: this is the area that takes up the greatest proportion of the total healthcare budget, by some considerable margin.

With the ageing population (and the corresponding increase in the number of people who are ill), that proportion will only get bigger.

12.2. Profile of the Bachelors’ programme in Health Sciences A health scientist does not treat patients, but has to know what being healthy and being ill is, what chronic illnesses there are, what the usual treatments are, and how they are experienced by patients.

You also gain an understanding of what can be achieved with modern medical technology, during diagnosis, treatment and examination. In addition, it is important that you have knowledge of the organization in which these processes take place, and which you are seeking to improve. The programme pays particular attention to the organization itself and everything that occurs in it. You also learn about how different healthcare organizations work together and about the role of the government.

Being able to conduct research is an important skill for the health scientist of the University of Twente.

This means that you can interpret and process information from existing research, but also that you can set up and carry out a thorough research project of your own. Because you are functioning on the interface of medical healthcare and organizational science, you will learn to deal with both medical and social science research.

12.3. Admission to the Bachelor’s programme in Health Sciences Students who have obtained a pre-university (VWO) diploma with the Nature and Health, Nature and Technology, Economics and Society, or Culture and Society profiles are eligible for the Health Studies programme. Subjects such as economics, biology, and chemistry will stand you in very good stead during your studies. If you have taken the VWO old-style exam, then you must have had mathematics A or B in your package. Students in other categories may also be eligible for admission. See section 2.7.

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12.4. Graduating from the Bachelor’s programme in Health Sciences The HS Bachelor‟s programme is concluded with an assignment worth 15 credits, consisting of a practical research project based on a task that is defined by the programme department and an external organization. The external organization may be a healthcare institution or government body, or perhaps a UT research department or research institute. The assignment is multidisciplinary in nature and may be carried out by a group of students. If this is the case, each student is individually responsible for a particular component of the research project, as laid down in the overall plan. The students are supervised by a supervisory committee consisting of a teacher from the programme (the tutor) and the external organization. The assignment is assessed by an assessment committee, the composition of which is determined in advance.

The Bachelor‟s assignment takes place in the fourth quarter of the third year of the programme.

As already stated, the Bachelor‟s assignment has a study load of 15 credits (= 420 hours). You conclude it with a written report, a reflective report, and a presentation in a colloquium. After you have successfully completed the HS Bachelor‟s programme, you will be entitled to use the title, „Bachelor of Science‟.

12.5. Profile of the Master’s programme in Health Sciences The healthcare sector is undergoing major changes. A variety of measures are being taken in order to bring about improvements in effectiveness, costs, safety and quality. The Master‟s programme in Health Sciences trains students to be able to analyse healthcare-related changes and new medical technology and to translate them into organizational measures or policy recommendations. The Master‟s turns out professionals who have a clear understanding of the organizational and business aspects of healthcare, public administration, healthcare policies and what can and cannot be achieved through the deployment of medical technology. They acquire the knowledge and skills that will enable them to prepare the dynamic field of healthcare for the increasing level of demand and the high expectations of its users.

12.6. Admission to the Master’s programme in Health Sciences Students who have successfully completed the HS Bachelor‟s programme in are automatically eligible for the HS Master‟s programme. The procedure for transferring to the Master‟s from a different Bachelor‟s is as follows:  

Report to the School‟s Student & Education Service Centre (S&O) shortly before you are due to graduate from the Bachelor‟s programme; State the Master‟s programme you wish to take on the „Aanmelding bachelorcolloquium‟ (Bachelor‟s colloquium application) form. When the date of your Bachelor‟s graduation is confirmed, you will be automatically registered for the Master‟s programme.

Section 2.10 of this study guide describes the steps you need to take when progressing from the HS Bachelor‟s programme to a different Master‟s programme at the University of Twente.

You will not be admitted to the Master‟s programme until you have obtained your Bachelor‟s degree.

Certain modules impose additional knowledge-related entry requirements on students. Information on this is given in the OSIRIS course information.

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12.7. Graduating from the Master’s programme in Health Sciences Students conclude the HS Master‟s programme with an individual graduation assignment worth 25 credits. This assignment should preferably have a direct and practical relationship with the specific area of study. It should also contain sufficient evaluative and reflective elements, founded in a theoretical and scientific framework, and be supported by thoroughly researched literature sources. The results of the assignment must be incorporated in your Master‟s thesis which you will present to your supervisors in a colloquium. After completing the Master‟s programme in Health Sciences, you will be entitled to the title, „Master of Science‟.

You may only begin your Master‟s assignment when you have no more than two modules to go (with the exception of the master class). For information about graduating from your Master‟s programme, consult the SMG Master‟s assignment syllabus at http://www.smg.utwente.nl/education/education-ma/.

12.8. Health Sciences contact persons The HS Bachelor‟s and Master‟s programmes are run by a team of experts – the programme director, a curriculum coordinator, and an education coordinator.

Programme director The programme director for the Bachelor‟s and Master‟s programmes in Health Sciences is Dr. Ineke Wagenaar. She has final responsibility for the organization of the programme and the content of its curriculum, the development of new modules, quality assurance, external contacts, and similar matters.

She is supported in his tasks by the staff of the Educational Support Office.

E-mail: Telephone: Room:

i.wagenaar-bos@utwente.nl 053 489 5410 Ravelijn 5240

Education coordinator The HS Bachelor‟s and Master‟s education coordinator is Anouk Prins. She provides policy support to the programme director and is responsible for the organizational and procedural coordination and cohesiveness of the actual content of the HS programme. If you have any complaints about the programme or particular modules, or if you believe you have not been treated fairly, you can contact her.

E-mail: Telephone: Room:

a.h.prins@utwente.nl 053 489 4143 Ravelijn 3248

Student Services staff The Student Services staff are responsible for providing students with information on enrolment, unenrolment, tuition fees, proof of enrolment certificates, and so on. In addition, Student Services undertakes a number of Office of Educational Affairs tasks, including printouts of transcripts, Bachelor‟s request submissions, Master‟s certificates, completing public transport reimbursement forms or forms to deregister for exams. Student Services is open from Monday to Friday, between 9.00 and 17.00, and is located in Vrijhof 239b. The staff can also be contacted by telephone during these hours, on 053 489 2124.

For information, go to http://www.utwente.nl/so/studentservices/.

Office of Educational Affairs HS contact person: Marjon Luttikhedde-Leusink E-mail: m.luttikhedde-leussink@utwente.nl Telephone: 053 489 4123 Room: Ravelijn 2313

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12.9. HS programme committee The HS Bachelor‟s and Master‟s programme committee is concerned with all matters that are directly related to the structure and quality of the teaching. For example, they discuss the evaluations of the various modules and give advice on any changes of modules that may be needed. The programme committee may also make recommendations – whether solicited or not – to the programme management and the dean regarding all educational matters. The programme committee consists of at least one student and one member of the teaching staff from the Master‟s programme, and two students and two members of the teaching staff from the Bachelor‟s programme. The members are appointed by the dean.

The names of the current members of the HS programme committee can be found at http://www.utwente.nl/mb/onderwijs/gedeeld/olccie.doc/.

12.10. Sirius student association Sirius is the student association for those on the Public Administration, European Studies and Health Science programmes at the University of Twente. Sirius has been organizing a wide range of activities since 1977, some spontaneous, others study-related, including excursions, study support activities, congresses, symposiums and introductions to the School. It also publishes a twice-yearly magazine, which is sent to Sirius members and alumni alike. Sirius also lays on many social activities for students, such as weekend outings, barbecues and drinks parties. The biennial study excursion that Sirius organizes counts as a minor in International Exploration, and is worth 20 credits.

With great enthusiasm, active members from different intake years give up their time to organize activities for their fellow students. Sirius currently has thirteen committees, from a Drinks Party Committee to a Study Trip Committee. Membership costs €10 a year, or €5 for those who belong to another student association.

Members have access to all the organized activities, and can also order books through the association at a discounted rate.

For more information you are always welcome in the Sirius room - room 1324 in the Ravelijn. They are open every working day between 10.00 and 16.00 E-mail: Website: Telephone:

sirius@mb.utwente.nl www.sirius.utwente.nl 053 489 3204

12.11. Bachelor’s programme in Health Sciences – course overview Bachelor‟s 1 (first year) Semester 1 Course code 194111010

194112200

201000006 194112370 194112220 194112080

194112210

Course Name Primaire processen in de zorg Celbiologie Academische Vaardigheden GZW in de praktijk 1 (Ketenzorg Chronische Aandoeningen) Anatomie & Fysiologie 1 Health Services Research Epidemiologie

EC 5 5 5 2.5 5 5 5

Quartile 1 1 1 1 2 2 2

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Semester 2 Course code 201000147

Course Name Inleiding Gezondheidspsychologie GZW Management en Organisatie Beleid maken Anatomie en Fysiologie 2 Zorg- en Revalidatietechniek Project 2: Determinanten ziekte&gezondheid GZW in de praktijk 2 (Innovaties Chronische Aandoeningen)

EC 5 5 5 5 2.5 5 2.5

Quartile 3 3 3 4 4 4 4

Semester 1 Course code 194102050 194121140 194112240 191530460 194112070 194112280

Course Name Algemene Economie voor EBB Medische Statistiek Chronische Aandoeningen 1 Operations Management in de zorg Organisatie van het zorgproces Kwaliteit en veiligheid van zorg

EC 5 5 5 5 5 5

Quartile 1 1 1 2 2 2

Semester 2 Course code 194112020 194105030 194112290 194112250 194110040 194101010

Course Name Beleidsaspecten van het zorgproces ICT toepassingen in organisaties Project 3: Optimaliseren OK Chronische Aandoeningen 2 Management Accounting & Control Gezondheidsrecht

EC 5 5 5 5 5 5

Quartile 3 3 3 4 4 4

Course Name Klinische Epidemiologie Outcomes Research Economie van de Gezondheidszorg Medische Ethiek Economic Evaluation in Health Care Gezondheidscommunicatie voor GZW Project 4: Medical Technology Assessment

EC 4 3 5 3 5 5 5

Quartile 1 1 1 1 2 2 2

Course Name Governance, interorganisatie en Zorg Keuzeruimte: K1: Ondernemerschap in de zorg K1: Business Models for Changing healthcare K2: Clinical Safety & Quality Assurance K2: Innovatie van zorgconcepten mbt ICT Bacheloropdracht

EC 5

Quartile 3

194112210

194104060 194112230 192730550

194112260 194112370

Bachelorâ&#x20AC;&#x;s 2 (B2)

Bachelorâ&#x20AC;&#x;s 3 (B3) Semester 1 Course code 201000065 194112340 194103050 194112320 201000005 201000162 194111020 Semester 2 Course code 194112390 194112360 194112350 193640070 194112380 194100030

5 5 5 5 15

3 3 3 3 4

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The following modules are NO LONGER offered (as from the 2011-2012 academic year). 194112210: Project 1 194104080: Internal Organizational Science 194112070: Social Psychology for Managers Students wishing to conclude these modules should contact the teacher concerned.

12.12. Pre-Master’s programme in Health Sciences – course overview The SMG offers a pre-Master‟s programme that helps students transferring from similar courses at universities of applied sciences (HBO) or other universities make up any deficiencies they may have.

The pre-Master‟s programme is not a standard package – it is determined on a case-by-case basis according to the needs of the individual student.

The pre-Master‟s programme for HBO students from a related course (nursing, physiotherapy) is worth a maximum of 30 credits and is given each semester (starting in September and February). Students whose prior education is not related to health sciences will be assessed individually. A significant part (20 credits) of the pre-Master‟s for HBO students consists of lessons in methods and techniques. These are given in four modules, each with a study load of 5 credits (see the table below). Pre-university-level (VWO) mathematics is required for this.

Semester 1 (Dutch-language version) Course code Course Name 201100060 Introduction to Research Methodology 194119160 Data Analysis 194119030 Methodology and Research Proposal 194124130 Design Methodology

EC 5 5 5 5

Quartile 1 1 2 2

Semester 2 (English version) Course code Course Name 201100060 Introduction to Research Methodology 194119160 Data Analysis 194119030 Methodology and Research Proposal 194124130 Design Methodology

EC 5 5 5 5

Quartile 3 3 4 4

The remaining 10 credits consist of programme-specific teaching. These are two modules that each have a study load of 5 credits, but the actual modules to be taken depend on the student‟s prior education.

They are allocated by the admissions committee.

The pre-Master‟s programme for university students is worth a maximum of 20 credits and depends on the student‟s prior education.

Please note: Pre-Master‟s programmes must be completed within twelve months. Students are given two opportunities to sit the exams for each module. The results obtained by any student who has not successfully completed the pre-Master‟s after twelve months will lapse. However, if you can prove that your failure to complete the preMaster‟s was due to exceptional circumstances, you may submit a request to the Examination Board to be exempted from this rule. You must report any unusual circumstances that may affect your study progress to your study advisor immediately.

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12.13. Master’s programme in Health Sciences – course overview Students on the HS Master‟s programme may choose one of two specializations: Health Technology Assessment, or Health Services and Management. Each consists of six modules with a study load of 5 credits each, one master class, and a graduation assignment, worth 25 credits. Below is an overview of the HS Master‟s programme modules.

Course code

Course Name

194111220 194112600 193190000 194111210 191800671 201100077

Clinical Efficacy and MTA E-health & Quality of Care Managing Service Organizations Medical Decision-making Management of Technology Policy Analysis in Public and Technological Domain Healthcare Purchasing

201100002 194112110 201100068 201100003 201000066

194112170 194119090 194100050

Health and Health Systems Risk Assessment and Regulation of Healthcare Technologies Public Health Policy Quantitative methods for Operations Management in Healthcare Quality and Safety in Healthcare Master class in Health Sciences Methodology Master‟s Thesis, Health Sciences

Health Technology Assessment (EC) 5 5 5 5

Health Services & Management (EC) 5 5 5 -

Quartile

1 1 1 1 1 1

-

5

1

5 5

5 -

2 2

5 -

5

2 2

5

5 5

2 1/2/3/4

25

25

3/4

12.14. Description of HS modules Note! For the latest information on the description of modules, required prior qualifications, course material, go to OSIRIS at https://osiris.utwente.nl/student/OnderwijsCatalogus.do. No rights may be derived from the content of the prospectus.

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13.

INDUSTRIAL ENGINEERING AND MANAGEMENT

13.1. What is Industrial Engineering and Management?

Organizations and businesses do not run on thin air. They have to generate turnover and make profits, anticipate the needs of customers and take account of the wishes of their employees, which is why they have to be managed. At this stage, you are probably thinking, „Business Administration‟. However, in order to survive, businesses have to be constantly aware of technological developments, work out which technological applications would be useful, while at the same time considering what the possible consequences would be for their employees. It is this emphasis on technology that forms the difference with „regular‟ business administration.

Industrial Engineering and Management (IEM) covers a very wide area, and is founded on the pillars of economics, mathematics and technology. Take a brewery, for example, with its complicated production process involving fermenting, filtering, bottling, storing, transporting, and so on. You have to deal with limited capacity in the tanks, storage life and managing the stock of raw materials. Everything has to be planned very carefully. At the same time, you have to consider what is being sold in the shops, what stocks you have in the distribution centres, and so on. In fact, you have to make sure that every link in the chain (such as storage, transport, production) is run and organized to the maximum benefit of the other links.

That is the task of the industrial engineer and manager.

13.2. Profile of the Bachelor’s programme in Industrial Engineering and Management The IEM programme is a basic application-oriented, technical and scientific programme, in which the core elements are issues of analysis, design, and improvements to production, and logistical, financial and information technology-based processes and systems, both inside and between organizations. The programme integrates technology and business administration. The IEM approach is based on a sound knowledge of the core fields of operational management, financial management and information management. Other important areas are HRM, organizational science and innovation management.

The programme aims to train students to be able to identify issues and problems in business processes.

But it is also about analysing their causes and devising possible solutions. The programme is built in part around a number of integration blocks, each of which emphasizes the different aspects of the analysis, the design and the improvement of business processes. Using their insights and skills from various basic disciplines and design methods, students learn in these integration blocks to analyse issues in business processes and to devise feasible and acceptable solutions.

The profile of an industrial and engineering management professional can be described with the following key terms:      



academic; problem-oriented; design-oriented; approaches issues from a multidisciplinary perspective; well-versed in technology; international orientation; socially aware

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13.3. Admission to the Bachelor’s programme in Industrial Engineering and Management Students with a pre-university (VWO) diploma with the Nature and Technology profile, and those with a different profile but with mathematics B, are eligible for the Bachelor‟s programme. If you have also studied economics and foreign languages, they will certainly be useful.

Students who have taken the second phase old style with the Nature and Technology or Nature and Health profiles are also eligible. Those who have taken other profiles must also have taken mathematics B1. You can also gain admission to the IEM programme if you have successfully completed a related university of applied sciences HBO first year, and have taken mathematics at VWO-level.

13.4. Graduation from the Bachelor’s programme in Industrial Engineering and Management The IEM Bachelor‟s programme is concluded with an individual graduation assignment worth 15 credits.

This involves you carrying out a supervised empirical investigation or practical design assignment on the basis of a plan that has been drawn up and approved in advance. The Bachelor‟s assignment is worth 15 credits (= 420 hours) and may be carried out externally (at a company or organization) or internally (based at the University of Twente). We strongly recommend that you take the external option. You conclude the assignment with a written report, a reflective report, and a presentation in a colloquium. Upon completing the IEM Bachelor‟s programme, you will be awarded a Bachelor of Science degree.

You may start on your Bachelor‟s assignment only if you have successfully completed your first year and if you have obtained at least 135 credits. You may only actually start working on the assignment once your plan of approach has been approved by the examiner. For more information about the Bachelor‟s assignment, see Blackboard.

13.5. Profile of the Master’s programme in Industrial Engineering and Management The two-year Master‟s programme in IEM has four specializations: Production and Logistic Management, Financial Engineering and Management, Information Technology and Management, and Healthcare Technology and Management. There is plenty of scope for national and international course options in these clusters. The Master‟s programme is given in English.

13.5.1. Industrial Engineering and Management specialization clusters Production and Logistic Management Logistics refers to the management and administration of a flow of goods. This starts with the raw materials and production and ends with delivery. Take, for example, a factory where printed circuits for computers are assembled. They consist of hundreds of different components. This means that purchasing, dispatching, stock and supply have to be meticulously coordinated. The Production and Logistic Management specialization captures problems of this kind in mathematical models. With the help of computer systems, a realistic situation is reconstructed and you can quickly work out how many components have to be ordered, when, and how they should be dispatched.

Financial Engineering and Management Businesses try to control their risks, and among the tools they use to do so are financial products such as forward contracts, options or insurance. Products of this kind have become more and more complex in Study guide School of Management & Governance 2012/2013

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recent years, leading to a sharp rise in the demand for graduates who are able to analyse risks, work in international markets and develop and use these products. This specialization will prepare you for a bright future in the financial departments of large corporations.

Information Technology and Management In the past, it was people, machines and resources (money) that were considered as the three pillars of any labour organization. If any of three were absent, the organization would collapse. Nowadays, these three are no longer sufficient. They have been joined by a fourth indispensable pillar, information.

Computerization is important to every business administrator. You learn how to design, develop and maintain the information operations in an organization in a systematic way that is in accordance with the organization‟s policies.

Healthcare Technology and Management Organizations in the healthcare sector require not only knowledge about business administration, but also about the substance, structure, nature, and working methods of various medical specialisms, as well as the medical technology and developments relevant to them. You learn about the primary process of healthcare, and ultimately you will be able to work as a manager in the fascinating world of doctors, organizations and care institutions.

13.6. Admission to the Master’s programme in Industrial Engineering and Management Students who have obtained a Bachelor‟s diploma in Industrial Engineering and Management are automatically eligible for the IEM Master‟s programme. If you are transferring from elsewhere to this Master‟s programme, the procedure is as follows:  

Report to the School‟s Student & Education Service Centre (S&O) shortly before you are due to graduate from the Bachelor‟s programme; State the Master‟s programme you wish to take on the „Aanmelding bachelorcolloquium‟ (Bachelor‟s colloquium application) form. When the date of your Bachelor‟s graduation is confirmed, you will automatically be registered for the Master‟s programme.

Section 2.10 of this prospectus describes the steps you need to take when progressing from the Bachelor‟s IEM programme to a different Master‟s programme at the University of Twente.

From the 2012-2013 academic year, you will not be admitted to any Master‟s programme until you have obtained a Bachelor‟s degree.

13.7. Graduating from the Master’s programme in Industrial Engineering and Management Students conclude the IEM Master‟s programme with their Master‟s thesis, worth 30 credits. This gives you the opportunity to put the various applications that you have learned during the programme into practice. It is for this reason that, in principle, every student graduates externally, that is, outside the university. Students are responsible for finding a suitable assignment, although they can count on assistance from the School in this. After completing the Master‟s programme in IEM, you will be entitled to the title, „Master of Science‟.

You may embark on your Master‟s assignment when you have a maximum of two modules still to be completed. For information about graduating from a Master‟s programme, see the Master‟s assignment/graduation project/colloquium syllabus at http://www.smg.utwente.nl/education/education-ma/iem.

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13.8. Industrial Engineering and Management contact persons Programme director The programme director for the IEM Bachelor‟s and Master‟s is Dr Erwin Hans. He has final responsibility for the organization of the programmes and their content, the development of new modules, quality assurance, external contacts and similar matters. He is supported in his tasks by the education coordinator and student advisor.

E-mail: Telephone: Room:

e.w.hans@utwente.nl 053 489 3912 Ravelijn 3341

Programme coordinator The IEM Bachelor‟s and Master‟s programme coordinator is Ms. Bernadette Pol. She provides policy support to the programme director and is responsible for the organizational and procedural coordination and cohesiveness of the actual content of the programme. If you have any complaints about the programme or particular modules, or if you believe you have not been treated fairly, you can contact her.

E-mail: Telephone: Room:

b.g.f.pol@utwente.nl 053 489 2096 Ravelijn 3280

Study adviser The IEM Bachelor‟s and Master‟s study adviser is Cornelis ten Napel. He monitors your study progress; you can ask him for help with any questions you have concerning your studies or any personal matters in relation to your studies.

E-mail: Telephone: Room:

c.tennapel@utwente.nl 053 489 3201 Ravelijn 3246

Student Services staff The Student Services staff are responsible for providing students with information on enrolment, deenrolment, tuition fees, proof of enrolment certificates, and so on. In addition, Student Services undertakes a number of Office of Educational Affairs tasks, including printouts of transcripts, Bachelor‟s request submissions, Master‟s certificates, completing public transport reimbursement forms or forms to deregister for exams. The Student Service Centre is open from Monday to Friday, between 9.00 and 17.00, and is located in Vrijhof 239b. The staff can also be contacted by telephone during these hours, on 053 489 2124.

For more information, please visit http://www.utwente.nl/so/studentservices/en/ Office of Educational Affairs IEM contact person: Petra Tukker E-mail: p.tukker@utwente.nl Telephone: 053 489 4309 Room: Ravelijn 3262

13.9. IEM programme committee The IEM Bachelor‟s and Master‟s programme committee is concerned with all matters that are directly related to the structure and quality of the teaching. For example, they discuss the evaluations of the various modules and give advice on any changes that may be needed. The programme committee may also make recommendations – whether solicited or not – to the programme management and the dean regarding all educational matters. The programme committee consists of at least one student and one member of the teaching staff from the Master‟s programme, and two students and two members of the teaching staff from the Bachelor‟s programme. The members are appointed by the dean.

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13.10. Stress student association Stress is the name of the Industrial Engineering and Management, Business Administration, Business Information Technology, and International Business Administration student association. Stress organizes various activities that serve to support and expand the scope of students‟ studies. Examples include parties and other social events, courses, excursions and lectures. All the activities are organized by approximately 120 active members.

Membership costs €8.50; for those who are already members of any other student association, it is €4.25.

As a member you are entitled to attend or take part in the activities and you can also order your books through Stress. You can get more information by visiting Stress in the Ravelijn building, room 1336.

E-mail: Website: Telephone:

info@stress.utwente.nl www.stress.utwente.nl 053 489 3527

13.11. Bekader alumni association Bekader is the association for alumni of the Industrial Engineering and Management and Business Administration programmes at the University of Twente. The association seeks to promote the mutual links between graduates, to facilitate the exchange of knowledge and information, and to maintain and strengthen their contacts with the university and the School.

Bekader aims to achieve its objectives by organizing network meetings based on specific themes, workshops, company visits and social events. The meetings take place at various locations throughout the Netherlands, so that nobody is obliged to travel long distances in order to attend one. Members are encouraged to actively contribute and to help direct the association‟s activities. All members receive the BK Trends periodical.

If you are interested in our activities or would like to get in touch with other alumni, then you are most welcome to attend one of our meetings. Contact us as follows: E-mail: Website:

info@bekader.nl www.bekader.nl

13.12. Bachelor’s programme in Industrial Engineering & Management – course overview Students have the option of exchanging two designated modules for two others in the field of a particular technology and/or branch of industry (such as the healthcare sector). You do not need to gain permission from the Examination Board to do this. The modules marked with a * may not be exchanged in this way.

Students with a particular interest in the healthcare sector or technology have the opportunity of experiencing aspects of this sector during the course of their Bachelor‟s programme – by using their extra elective options in the minor, for example, or in their Bachelor‟s assignment, or exchange modules. For more information, contact the study advisor or go to http://www.utwente.nl/mb/onderwijs/bachelor/tbk/studieinformatie/optionele_keuzeruimte_tbk_2009.doc/.

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Quar- Course tile code

Course name

B1 Cohort 2012 1 191530420 statistiek & kansrekenen *

EC

Type Obligatory Required of prerequisite prerequisite exam knowledge knowledge

5

S

--

1

201100147 finance & accounting TBK *

5

PSS

--

1

201100108 programmeren (1) *

(1)

S

--

1 2

201100105 wiskunde 1 * 194122010 productie management *

4 5

PSS PSS

---

2

192350050 bedrijfsinformatie systemen *

5

PSS

--

2

201100108 programmeren (2) *

(1)

S

--

2 3

201100106 wiskunde 2* 194115040 management & organisatie *

4 5

PSS PSS

---

3

201100050 IS development

5

PSS

--

3 4

191580752 deterministische modellen in de operations research * 194121040 project 1; processen en procesbesturing *

5 5

S PSS

---

4

194122040 productie systemen

5

PSS

--

4

201100108 programmeren (3) *

(1) 3 S

--

--

4

201100107 wiskunde 3 *

4

PSS

--

201100105

B2 Cohort 2011 1 194121010 logistiek management

5

S

B2; 40EC

191580752

--

201100106 & 201100108 191580752 & 194122010

1

194120010 Interne organisatie *

5

PSS

--

194115040

1 2

194108110 marketing & instutionele economie* 191530431 statistische technieken *

5 5

PSS PSS

---

191530420

2

201100029 enterprise systems and business intelligence

5

PSS

--

194115040 &192350050

2 3

194117010 bedrijfsrecht 201100049 business process management

5 5

S PSS

---

3

191530881 stochastische modellen in operations management*

5

S

--

191580752 & 191530420

3 4

194105010 project 2; proces- en organisatieanalyse * 194110030 project 3; omgevingsanalyse voor organisaties *

5 5

PSS PSS

40 EC 40 EC

194110040 & 194121050

4

194110040 management accounting & control

5

S

--

201100147

5

PSS

--

191530420

5

PSS

--

191530420 & 194110020

4 194121050 methoden & technieken voor ontwerpen & beslissen * B3 Cohort 2010 1 194110010 corporate finance 1 1 2

Minor Minor 194121030 productieplanning & scheduling

5 5 5

80 EC S

80 EC --

2

Minor

5

80 EC

2

Minor

5

80 EC

3

194111030 wetenschapsvisies & ethiek *

5

PSS

--

3 3

vrije keuze 194122020 project 4: integraal proces ontwerp *

5 5

PSS

-80 EC

4

191800720 b-opdracht *

15

PSS

191580752 & 191530420

194121040& 194105010 & 194110030 & 194121050

B1; totaal 135 EC

Modules marked with a * may NOT be exchanged for other modules.

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13.13. Pre-Master’s programme in Industrial Engineering & Management – course overview The SMG offers a pre-Master‟s programme that helps students transferring from similar courses at universities of applied sciences (HBO) or other universities make up any deficiencies they may have.

The pre-Master‟s programme for HBO students is worth a maximum of 30 credits. A significant part (20 credits) of the pre-Master‟s consists of mathematics and statistics. These are given in four modules, each with a study load of 5 credits (see the table below).

Course code 191513010 191530420 191513050 191530431

Course name Mathematics and Programming 1a Statistics and Probability Mathematics and Programming 2 Statistical Techniques

EC 5 5 5 5

Quartile 1 1 2 2

In addition to these modules, HBO students are given two modules (10 credits) that are specifically related to the Master‟s specialization chosen by the student. These are usually taken from the table shown below, although exceptions are sometimes possible.

Course code 194122010 194121090 194121010 194110020 192350050 191580612 194110010

Course name Production Management Deterministic Modelling in OR* Logistics Management* Finance and Accounting Business Information Systems Introduction to Mathematical Economics Corporate Finance

PLM X X X

ITM FEM

X X

X X X

HCTM Quartile 2 X 1 X 1 X 1 2 2 1

* Depends on prior education

Please note: Pre-Master‟s programmes must be completed within 12 months. Students are given two opportunities to sit the exams for each module. The results obtained by any student who has not successfully completed the pre-Master‟s after 12 months will lapse. However, if you can prove that your failure to complete the pre-Master‟s was due to exceptional circumstances, you may submit a request to the Examination Board to be exempted from this rule. You must report any unusual circumstances that may affect your study progress to your study advisor immediately.

13.14. Master’s programme in Industrial Engineering & Management – course overview The IEM Master‟s programme consists of four specialization clusters: Production and Logistic Management (PLM), Financial Engineering and Management (FEM), Information Technology and Management (ITM), and Healthcare Technology and Management (HCTM). The Master‟s programme runs for two years and all students follow a certain number of common modules. In addition, each cluster is made up of clusterspecific modules, electives, and a cluster-related graduation assignment (30 credits).

For each cluster, students may substitute non-compulsory Master‟s modules by a different IEM module or by modules given as part of technology-based Master‟s programme by the Faculty of Engineering Technology, the Faculty of Electrical Engineering, Mathematics and Computer Science, or the Faculty of Science and Technology. You do not require permission from the Examination Board to do this. However, you do need permission if you wish to take modules at a foreign university.

As soon as you know which modules you wish to swap, you should make an appointment with the study advisor. Permission must then be gained from the specialization coordinator. If you would like to do modules at the Faculty of Behavioural Sciences or the School of Management and Governance (other than from the Master‟s in IEM and MBI), then you will need the permission of both your coordinator and the Examination Board.

If you have any questions about electives, contact your study advisor.

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MSc in Industrial Engineering & Management 2012-2013 Course Schedule, start per September In order to graduate students individual study programme must be approved by his/her coordinator Legenda:

F = FEM obligatory specialization courses P = PLM obligatory specialization courses

I = ITM obligatory specialization courses H = HCTM obligatory specialization courses

generation 2012-2013 first year, September

Obligatory

Quartile/

courses Code Coursename

Exam

EC

recommended courses

Prior

(electives)

knowledge

1.1, sept 191515603 191506103 191860651 191863960 191852640 192376500 191820160 191820200 191820210 194111220 1.2, nov 194121110 191515201 193160060 191800770 191820210 191820200

equalization course 1 (or elective) Introduction to Investment Theory Statistics and probability Micro Economics Foundations of Information Systems Production & Logistic IS Business Process Integration Lab Purchasing Discrete Optimization of Business Processes (1) Simulation (1) Clinical efficacy & MTA equalization course 2 Introduction to Industrial Engineering and Management Mathematical Finance Information Services Empirical Research & Data Analysis ** Simulation (2) Discrete Optimization of Business Processes (2)

193640070 1.4, apr 191861641 201000202 201100162 201100052 192376000 192320501 191852620 191820120 194122030 194112060

S S S S PSS PSS PSS PSS PSS PGI

5 5 5 5 5 5 5 2,5 2,5 5

F F F I I/P I P P/H P/H H F/I/P/H

PSS S PSS PSS PSS PSS

5 5 5 5 2,5 2,5

F/I/P/H F I

PSS

5

H

Financial Econometrics Risk management Structured Products M & O of Technological Innovation Management of Technology for PLM * Implementation of IT in organizations ICT Management Supply Chain - & Transport Management Optimization of Healthcare Processes

PSS PSS S PSS PSS PSS PSS PSS S

5 5 5 5 5 5 5 5 5

F F F

Clinical Safety and Quality Assurance

PGI

5

Financial accounting Management Control for Financial Institutions Management of Technology for FEM * Global Project Management

S PSS PSS PSS PSS S PSS PSS PSS

5 5 5 5 5 5 5 5 5 5

S

5

194112110 Health & Health Systems 1.3, febr 191570350 191860181 191570300 191810840 201100163 192340101 192360021 191820190 194121020

F/I/P/H

Business Case Development for IT Projects Electronic Commerce Advanced Production Planning Warehousing New Production Concepts The Nature of Hospital Work Heathcare Workers

192360501 E-health strategies

P/H P/H

F/I/P/H P/I I P H

30 EC H I P

H F F F I I I P P

30 EC

H P H

H

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second year

Prior knowlegde

2.1, sept

201200138 191599850 191820210 192350200 191852630

Elective Elective Special topics in Financial Engineering Simulation (1) E-strategizing Reliability engineering & Maintenance management Management of Technology for Health Care *

201000182 Medical decision making

S PSS PSS S PSS

5 5 2,5 2,5 5 5 5

PSS

5

S PSS PSS PSS PSS PSS

5 5 5 5 5 5

S PSS PSS PSS

2,5 2,5 5 5

F/I/P/H F/I/P F F/I I P H

30 EC H

2.2, nov 191864610 191800770 201200127 201200128 201200129 201200130 201200138

Organization & Strategy Empirical Research & Data Analysis ** Preparation thesis PLM Preparation thesis FEM Preparation thesis ITM Preparation thesis HCTM Special topics in Financial Engineering 191820210 Simulation (2) 191820180 Reverse Logistics & re-manufacturing 194112170 Quality and Safety in Health Care

F/I/P/H F/I/P/H P F I H F/I P H

2.3 + 2.4 194100060 Master thesis

30

F/I/P/H

80 EC

* ITM students can choose one of the Management of Technology courses from other IEM specializations ** Empirical Research & Data Analysis as obligatory course can be attained in the first or second year of study

How to plan and choose: step 1: Write down your obligatory courses step 2: Complete your IEM study programme up to 120 EC with the remaining IEM master courses or courses from other (inter)national technical Master programmes. step 3: Discuss your complete study programme (and your personal motivation) with your coordinator. step 4: Get a final approval from your coordinator (by email with a copy to the office of educational affaires and the study-couselor) Departure from the rules mentioned above, such as implementation of (inter)national technical courses, need approval from the track coordinator and the exam committee.

If you have questions concerning the elective courses, personal issues, planning etc., please see your study counselor.

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In order to graduate students individual study programme must be approved by his/her coordinator Legenda:

F = FEM obligatory specialization courses P = PLM obligatory specialization courses

I = ITM obligatory specialization courses H = HCTM obligatory specialization courses

generation 2012-2013 first year, February Quartile/ Code Coursename 1.1, febr

Obligatory recommended courses courses Prior Exam EC (electives) knowledge

FIM equalization course (or elective) SMOM equalization course (or elective) DetModOR equalization course (or elective) Business Process Mngt equalization course (or elective) equalization course (or elective) Elective 191810840 M & O of Technological Innovation 1.2, apr equalization course 2 (or elective) Elective Elective 191861641 Financial accounting 201000202 Management Control for Financial Institutions 201100052 Global Project Management 194122030 New Production Concepts 194112060 The Nature of Hospital Work Heathcare Workers 1.3, sept 191515603 191506103 191860651 201200138 191863960 191852640 192376500 192350200 191820160 191820200 191820210 191852630 201000182 194111210

Introduction to Investment Theory Statistics and probability Micro Economics Special topics in Financial Engineering Foundations of Information Systems Production & Logistic IS Business Process Integration Lab E-strategizing Purchasing Discrete Optimization of Business Processes (1) Simulation (1) Reliability engineering & Maintenance management Management of Technology for Health Care * Medical decision making

194111220 Clinical efficacy & MTA 1.4, nov 194121110 191515201 193160060 201200138 191800770 191864610 191820210 191820200 191820180 194112170 194112110

Introduction to Industrial Engineering and Management Mathematical Finance Information Services Special topics in Financial Engineering Empirical Research & Data Analysis ** Organization & Strategy Simulation (2) Discrete Optimization of Business Processes (2) Reverse Logistics & re-manufacturing Quality and Safety in Health Care Health & Health Systems

5 5 5 5 5 5

P P/H H I F/I F

PSS

5

F/I/P/H

S PSS PSS PSS PSS

5 5 5 5 5 5 5

F/I P/H P F/I/H F I P H

S S S S S PSS PSS PSS PSS PSS PSS S PSS PSS

5 5 5 2,5 5 5 5 5 5 2,5 2,5 5 5 5

PGI

5

PSS S PSS S PSS S PSS PSS PSS PSS PSS

5 5 5 2,5 5 5 2,5 2,5 5 5 5

F F F

F F

I I I P P/H P/H

I P

H

30 EC H H

F/I/P/H F I F F/I/P/H P/H P/H

F/I/P/H I P H

H

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second year 2.1, febr 191570350 191860181 192340101 192360021 201100163 191820190 194121020 193640070

Prior knowlegde Financial Econometrics Risk management Structured Products Implementation of IT in organizations ICT Management Management of Technology for PLM * Supply Chain - & Transport Management Optimization of Healthcare Processes

191570350 Clinical Safety and Quality Assurance 2.2, apr 201200127 201200128 201200129 201200130 191570300 201100162 192376000 192320501 191852620 191820120

Preparation thesis PLM Preparation thesis FEM Preparation thesis ITM Preparation thesis HCTM Structured Products Management of Technology for FEM * Business Case Development for IT Projects Electronic Commerce Advanced Production Planning Warehousing

192360501 E-health strategies

PSS PSS S PSS PSS PSS PSS S

5 5 5 5 5 5 5 5

F F F I P/I P H

PGI

5

H

PSS PSS PSS PSS

5 5 5 5

S PSS PSS PSS S PSS

5 5 5 5 5 5

P F I H F F I I P P

S

5

H

30

F/I/P/H

H I 30 EC P

30 EC

H

2.3 + 2.4 194100060 Master thesis

80 EC

* ITM students can choose one of the Management of Technology courses from other IEM specializations ** Empirical Research & Data Analysis as obligatory course can be attained in the first or second year of study

How to plan and choose: step 1: Write down your obligatory courses step 2: Complete your IEM study programme up to 120 EC with the remaining IEM master courses or courses from other (inter)national technical Master programmes. step 3: Discuss your complete study programme (and your personal motivation) with your coordinator. step 4: Get a final approval from your coordinator (by email with a copy to the office of educational affaires and the study-couselor) Departure from the rules mentioned above, such as implementation of (inter)national technical courses, need approval from the track coordinator and the exam committee.

If you have questions concerning the elective courses, personal issues, planning etc., please see your study counselor.

13.15. Description of IEM modules Note! For the latest information on the description of modules, required prior qualifications, course material, go to OSIRIS at https://osiris.utwente.nl/student/OnderwijsCatalogus.do. No rights may be derived from the content of the prospectus.

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The information in this prospectus is based on the situation at the moment of writing. For up-to-date information, see http://www.utwente.nl/education/smg.

This prospectus has been written with the greatest possible care, but the authors cannot guarantee its completeness or accuracy.

No rights can be derived from the contents of this Study Guide!

If you have any comments or find information missing, please contact us via info@mb.utwente.nl.

PUBLICATION INFORMATION Editors Educational Support Office School of Management and Governance

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