▶ Technology Resources

TECHNOLOGY RESOURCES AND REMOTE LEARNING INFORMATION FOR STUDENTS

Information Services – Service Desk If at any time you find you need help with any technical issues, please contact the UTMB Service Desk, which is available 24 hours a day, 7 days a week . The UTMB Service Desk can be contacted by email at ishelp@utmb .edu . ▶ IS Service Desk Website: https://www.utmb.edu/is/ assistance/service-desk ▶ Student Desktop Support https://www.utmb.edu/it-services/remote/ student-support ▶ Wireless Network Services: https://www.utmb.edu/ it-services/remote/connect-to-wi-fi

Information Resource Security Website: https://www.utmb.edu/infosec/Welcome.asp

Microsoft Office 365 Office 365 is included in a Microsoft partnership with Higher Education to provide powerful messaging, productivity, and collaboration tools to students and employees . This application is currently provided free to all UTMB students, accessible from all modern web browsers (Google Chrome, Mozilla FireFox, Edge, Internet Explorer 11+, Safari etc .) for online use with online interfaces of common Office applications including Word, Excel, PowerPoint, and Outlook Mail . Students also have the option to download a local installation of Microsoft Office 365 (the latest version) to their device(s) . The full suite is available for download/installation as well as standalone installations such Skype For Business Basic .

Students can log in to their mailbox via the web at www. mymail.utmb.edu, then proceed to click on the Outlook Mail icon . Information Services is beginning to evaluate Office 365 as a solution to the rest of the University community . Microsoft Office 365: https://www.utmb.edu/o365 Microsoft Teams is the virtual collaboration platform of choice for UTMB . Training is available by logging in to the link above with your UTMB username and password, then accessing: Microsoft Teams Quick Guide or Microsoft Teams Video Training Academic Computing Educational and research technology resources for UTMB faculty and students are provided by the Academic Computing department . Academic Computing maintains the school’s academic course management tools, lecture capture system, student online testing applications, among other resources . https://www.utmb.edu/ar/academic-computing/ learning-apps Academic Computing is a resource of Moody Medical Library (see page 8). Learning Systems Blackboard Web-based access to courses from all four UTMB schools is provided by the Blackboard course management system . Blackboard courses can include many web-based course tools including announcements, blogs, contacts, calendars, discussion boards, glossaries, journals, messages, tasks, tests, assignments, audio messaging, and wikis, as well as course content files . ▶ Your login information for Blackboard is your UTMB username and password . ▶ Blackboard does not require VPN for off-campus access . https://www.utmb.edu/blackboard/eclass.asp

Remote Access/Connectivity Student Support and Remote Access https://www.utmb.edu/it-services/remote/studentsupport

MyVPN UTMB’s MyVPN web page allows you to access campus applications and network services protected behind the UTMB firewall . Traveling faculty, staff, and students, as well as those located at home, can connect to the UTMB network using a Virtual Private Network (VPN) . UTMB uses a thirdparty client called Pulse Secure to connect your device to the VPN, and adds an additional layer of security by requiring the use of Duo two-factor authentication . Duo Security To increase security of information, UTMB uses Duo Security, which can be downloaded as an app on your phone . Referred to as two-factor or two-step authentication, Duo asks individuals logging in to confirm their identity via smartphone app, text, or automated voice calls . This two-factor authentication is needed to check your email on or off campus and to login to the VPN to access MySTAR when off campus . Instructions on how to install Duo can be found here .