Operations Management and Leading Change - Online

OPERATIONS MANAGEMENT AND LEADING CHANGE

ONLINE

OPERATIONS MANAGEMENT AND LEADING CHANGE Matching supply with demand is an enormous challenge for firms: excess supply is too costly, inadequate supply irritates customers. In this course, we will explore how firms can better organize their operations to deliver the right products for the right customers at the right time.

We will tackle difficult questions. We will address and answer such diverse questions as: Should airlines bump passengers? Should women have more public restrooms than men? Since justice delayed is justice denied, how do we ensure timely judicial outcomes?

Topics Covered

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Utilization of Processes Managing Queues

New Product Bet Revenue Management

Certificate Program This course is a part of the MBA Foundations: Your Access to Business Foundations certificate. Participants who complete the MBA Foundations certificate will receive a $1,500 scholarship applicable towards the tuition of any of the four MBA programs at the University of Utah.* Additionally, you will have the opportunity to meet one-on-one with one of our directors to discuss your career goals. *To qualify for the scholarship, participants must apply for the MBA program and be admitted. The scholarship is eligible for up to 18 months after completing the MBA Foundations certificate.

I Need This Program Because:

My Organization Needs This Program Because:

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I want to lead change more effectively

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I need to learn how to match supply and demand across industries

We want to inspire our leaders to grow within their team or organization

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I aspire to grow in my team or organization by improving my operations management skills

We want to enhance our performance and competitiveness significantly

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We want to empower our leaders to lead change

Who Needs This Class • • •

Anyone in a role that leads change or wants to develop that skillset Anyone who wants to increase their efficiency in their teams or across organizations Managers looking to develop their operations management skillset

Modules Who is the Bottle Neck?

The New Product Bet

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Capacity Utilization of Processes

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Still Waiting ... Queues • • •

How Do Queues Form?

How Can Organizations Better Manage Queues?

What Are Implications for Organizations and their Customers?

100% online, led by instructor

Inventory Decisions for Products, Such As Fashion Apparels Overages and Underages Costs

Revenue Management • •

On-demand access, 12 weeks to complete

Protection Levels Booking Limits

5-6 hr. of lecture, readings, and self-reflection

Presenting Faculty | Manu Goyal, Ph.D. Manu Goyal is an Associate Professor in Operations Management. Dr. Goyal received his Ph.D. from the Wharton School, University of Pennsylvania. Before joining the David Eccles School of Business, he was a faculty at the Robert H. Smith School of Business, University of Maryland. Dr. Goyal’s research spans the areas of Operations / Supply Chain Management. His current research interests include Ethics in Business, Information Flows in Supply Chains, and Operational Flexibility.

THE ECCLES DIFFERENCE The David Eccles School of Business enrolls about 6,000 students in its eight undergraduate majors, four MBAs, seven other specialized graduate programs, one Ph.D. program, and executive education curricula. It is also home to seven institutes and centers that support an ecosystem of entrepreneurship, technology, and innovation, including the Lassonde Entrepreneur Institute, Ken C. Gardner Policy Institute, Sorenson Impact Center, and more.

Our faculty members boast impressive professional and educational backgrounds and hold Ph.D.s from esteemed universities including the University of Pennsylvania’s Wharton School, Northwestern University’s Kellogg School, Harvard Business School, Stanford Graduate School of Business, and University of California at Berkeley’s Haas School.

TAKE THE NEXT STEP Telephone: (801) 587-7273 Email: ExecEd@Utah.edu Website: ExecEd.Utah.Edu Registration: Eccles.Secure.Force.com/ExecEdApplication 1731 E Campus Center Drive Robert H. and Katharine B. Garff Building, GARFF 4340 Salt Lake City, Utah 84112

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