Conflict Management and Resolution

CONFLICT MANAGEMENT AND RESOLUTION

CONFLICT MANAGEMENT AND RESOLUTION Disagreement and conflict seem to be everywhere we look. Heated tempers hijack productive conversations, preventing understanding and resolution. At the other extreme, staying silent or feeling unsafe to express an honest opinion makes productive problem-solving impossible.

The ability to express disagreement respectfully and effectively is essential to a civilized society and a healthy workplace. It is possible to defend personal convictions while also understanding opposing viewpoints. In this course, you will learn critical skills for navigating difficult conversations. Compromise, negotiation, and persuasion and interact respectfully with others who think, work, and live differently than we do.

Topics Covered

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Benefits and risks of conflict Your feelings about conflict Physiological response to conflict

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Making your conflict style work for you Strategies for managing conflict effectively How to prevent and de-escalate hostile reactions

I Need This Program Because:

My Organization Needs This Program Because:

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I want to learn how to leverage my conflict style

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We want to help reduce workplace tension

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I want to feel confident in my ability to mediate difficult conversations

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We want to promote problem-solving among teams and across the organization

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I want to understand better how to balance assertiveness and collaboration

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We need to foster positive relationships

Who Needs This Class •

Anyone who wants to create a better team atmosphere and mediate conflict

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Anyone in a leadership capacity who wants to set create a collaborative work environment and understand how to manage diversity conflict

Modules

Day 1

Day 2

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Managing your mind: understanding the brain’s response to conflict

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Strategies for managing conflict effectively

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Understanding and leveraging your conflict style

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De-escalating hostile reactions

Presenting Faculty | Dr. Jennifer Cummings, Ph.D. Dr. Jennifer Cummings is an Associate Professor/Lecturer in the Department of Management in the David Eccles School of Business at the University of Utah. She received her Ph.D. in Communication from the University of Utah where she taught for 15 years before coming to the Eccles School seven years ago. She teaches in multiple MBA programs, the Master of Business Creation program, Business Scholars, and Management undergraduate programs. She enjoys working with a variety of organizations and industries in her training and consulting work with our Executive Education program.

Research and teaching areas of interest for Dr. Cummings include conflict management, emotional intelligence, positive psychology, leadership and professional development, public speaking, and effective teams. As a certified conflict mediator and certified emotional intelligence consultant, she enjoys helping professionals work through personal and relationship challenges to find greater satisfaction and enjoyment in their work and personal lives.

THE ECCLES DIFFERENCE The David Eccles School of Business enrolls about 6,000 students in its eight undergraduate majors, four MBAs, seven other specialized graduate programs, one Ph.D. program, and executive education curricula. It is also home to seven institutes and centers that support an ecosystem of entrepreneurship, technology, and innovation, including the Lassonde Entrepreneur Institute, Ken C. Gardner Policy Institute, Sorenson Impact Center, and more.

Our faculty members boast impressive professional and educational backgrounds and hold Ph.D.s from esteemed universities including the University of Pennsylvania’s Wharton School, Northwestern University’s Kellogg School, Harvard Business School, Stanford Graduate School of Business, and University of California at Berkeley’s Haas School.

TAKE THE NEXT STEP Telephone: (801) 587-7273 Email: ExecEd@Utah.edu Website: ExecEd.Utah.Edu Registration: Eccles.Secure.Force.com/ExecEdApplication 1731 E Campus Center Drive Robert H. and Katharine B. Garff Building, GARFF 4340 Salt Lake City, Utah 84112

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