even in a pandemic 2020 Metropolitan Division Annual Report
The Salvation Army’s mission is to preach the gospel of Jesus Christ and meet human needs in His name without discrimination. The phrase “meet human needs” took on a whole new meaning and intensity in 2020. As the pandemic dawned, the needs in our communities changed – and grew exponentially. Suddenly our neighbors needed PPE, emergency deliveries of groceries, spiritual and emotional care, and help paying their rent as COVID-19 took away jobs and paychecks. As requests for help skyrocketed throughout the Metropolitan Division – which includes greater Chicagoland, northern Illinois, and northwestern Indiana – we were only able to meet those needs thanks to our faithful donors. In a year of unprecedented need, you enabled us to keep Doing the Most Good.
Lt. Colonels Lonneal and Patty Richardson Metropolitan Division Commander and Director of Women’s Ministries
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need by the numbers Requests for help increased 200 - 500 percent at corps throughout the division
The City of Chicago asked The Salvation Army to provide thousands of meal boxes weekly for residents with no other source for food
The pandemic left 1 in 9 Chicagoans without work As a result of the coronavirus, 1 in 8 Chicagoans don’t have enough food
The City of Chicago asked The Salvation Army to house hundreds of homeless individuals, healthy overflow from city shelters
Our Emotional and Spiritual Care Hotline received up to 250 calls a week
19.5 percent of Chicago residents currently live in poverty
Salvation Army Metropolitan Division 2020 Annual Report 3
12,39
432,806
total meals distributed to pick-up locations, shelters, emergency operation facilities, and quarantined families
emergency meal boxes providing 259,967 nutritious meals delivered to quarantined individuals
Responding to the Pandemic In March, our corps community centers immediately suspended in-person senior lunches, after-school programs, church services, and all other gatherings to ensure the safety of our clients, volunteers, soldiers, and staff. And we quickly pivoted to address the emergency needs that surfaced in our communities: feeding and financial assistance. The City of Chicago asked our Emergency Disaster Services department to be the lead agency for their feeding task force, providing meals to shelters and emergency meal boxes for individuals and families who were quarantined and had no other access to food.
4,04
infant supplies, such as diapers, helped parents care for their babies
18,233
Emotional and Spiritual Care contacts, either in person or over the phone, provided counsel, prayers, and a listening ear
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189,35
bags of groceries distributed from corps community center food pantries
$82,142
in emergency financial grants to pay rent, mortgage, or utility bills, keeping families in their homes
Nearly every corps in our division expanded their food pantry hours to meet the rising requests from those struggling to put food on the table for their family. For those facing lost wages or jobs due to COVID-19, we gave funds to help pay rent or utility bills, keeping families in their homes. The Army’s immediate, lifesaving response was only possible thanks to the tireless efforts of our officers, staff, and volunteers; the miraculous provision of our all-powerful God; and the generous support of our donors.
43,893
items of personal protective equipment distributed to keep clients, volunteers, and staff safe
222,549
snacks provided to first responders and shelter locations
Salvation Army Metropolitan Division 2020 Annual Report 5
Doing The Most
to adapt our programs When COVID-19 struck, we adapted our programs to keep everyone safe While many of our programs were cancelled out of an abundance of caution, those we could maintain safely quickly changed format. Instead of “shopping” for items they want, food pantry clients pull up to the curb, where a box of food is placed in their trunk or backseat. We offered summer camp in a box, virtual music lessons, drive-by baby showers, and other creative ways to keep safely serving our neighbors in need.
breathing room Diane, a 62-year-old St. Charles resident, has worked two jobs for the past 11 years. Both were eliminated due to COVID-19. Her husband, also 62, worked at a local school until his underlying health issues made that unwise. Having no income is dire for a couple previously living paycheck to paycheck. Diane’s search for help led her to The Salvation Army. When she met with Lt. Dena Smith at the St. Charles Corps Community Center, she told her, “I live five blocks from you and I didn’t know what
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you did.” Thankfully, that’s changed. Diane has since received rent and utility assistance and now frequents the corps’ food pantries. This help has lifted the incredible burden off her back, Diane said. “Do you know how exciting it was to have dessert?” she asked Lt. Dena. After months of buying just enough to stave off hunger, she found the extra variety and volume meaningful. “The pantry is a lifesaver,” she said. “The Army is a place to breathe.”
summer camp during covid Summer day camp at the Oakbrook Terrace Corps Community Center looked different last year. There was the contactless drop off and pick up, sanitation breaks, smaller number of students per group, extra cleaning, and more. What didn’t change? The kids’ excitement to be there. On the first day of camp, 8-year-old Vincent declared, “This is the best day I’ve had since the beginning of the year!” Brigitte Patalaki said her 8-year-old daughter, Sydney, was so excited camp wasn’t cancelled. Her 13-year old son was also a camper, and her 16-year-old son was a counselor. “My kids were so happy to be here instead of staying home all summer,” Brigitte said. “It’s home to them.”
a meal – and so much more Before COVID-19, the seniors participating in the Blue Island Corps Community Center’s senior lunch program would enjoy the meal on linen tablecloths with a soundtrack of happy chatter throughout the room. These days, the conversations are quick – mostly a face mask-muffled “thank-you” and “God bless you” – before the meals are carted home in Styrofoam containers. For Mary and Federico Lopez, a local couple in their upper 80s, picking up lunch at the Blue Island corps is part of their daily routine. It’s practically the only place they go these days. Mary, whose favorite meal is the barbeque ribs, says she appreciates how kind and generous the staff and volunteers are. “Words can’t explain how grateful I am,” she said. “It saved our lives, really.”
Salvation Army Metropolitan Division 2020 Annual Report 7
Doing The Most
to deliver food and shelter When the City asked for our help, we mobilized to deliver food and shelter Our Emergency Disaster Services sprang into action, creating and delivering up to 3,500 emergency meal boxes each week to those with no other means of securing food. Two of our facilities – the Freedom Center and the Kroc Center Chicago – agreed to take on the healthy overflow from Chicago’s homeless shelters, ensuring that everyone had safe lodging as the pandemic raged on.
two days without food Joseph is 65 and suffers from heart problems, diabetes, and COPD. The medications for all his ailments cost $600 a month. When his insurance required that he buy three months of his medications just two days before his Social Security check was due to arrive, he knew it was going to be tight. And all right in the middle of the pandemic. After a couple lean months, when all he had left was crackers, Joseph called 311. He was down to only
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water when the emergency meal box arrived from The Salvation Army, through a partnership with the City of Chicago. Joseph was so appreciative for the box containing a week’s worth of meals that he called the Army. “I want to thank The Salvation Army . . . I went two days without food,” was all he was able to get out before breaking down in tears. “Thank you very much for all the help you gave me.”
Doing The Most
to stand for justice
When injustice spiked again, we offered prayers and support COVID-19 wasn’t the only crisis affecting our communities this year. Several tragic deaths underscored the injustice that still exists for many of our neighbors. As we grieved, we also prayed for protection and peace, mentored youth in key communities, supported local businesses that were looted, and stood strong in the belief that all God’s children matter.
praying for justice in all our neighborhoods On June 2, about 40 people stood under the towering maple tree in front of the Metropolitan Division’s headquarters to pray for peace for all God’s children. This gathering was one of eight that took place around the Metropolitan Division in response to the killing of George Floyd, the subsequent demonstrations for justice, and looting that seized many cities around the nation. Lieutenant Karen Felton, who organized the prayer meeting at the Midwest Corps Community Center,
said, “We prayed for healing, for reconciliation, for peace, for ears to listen and hearts to receive, we prayed for forgiveness, and we prayed protection over the neighborhood.” Just a few hours after the prayer meeting finished, gun shots rang out in the neighborhood. “As evening approached, I knew in my heart it would be another long night for our people,” Lieutenant Karen said. “But I also knew that we left a covering, brought on by our prayers.” Salvation Army Metropolitan Division 2020 Annual Report 9
Doing The Most
to prevent evictions When the pandemic brought financial strain, we provided rent and utility payments For many, surviving COVID-19 was only the first hurdle. Next came the financial burden of surviving with less or no income as the pandemic took jobs, often from those already living paycheck to paycheck. As we do year-round, The Salvation Army provided help with rent and utility payments, preventing a downward spiral into homelessness and poverty, for thousands of our neighbors in need.
the physical – and financial – burden of covid-19 Franklin remembers the moment he likely contracted the coronavirus. He was an Uber driver and a woman he was giving a ride to kept coughing. Those were the early days of the pandemic, before face masks were mandatory. Soon, he and his wife, Marcella, were both seriously ill with COVID-19. “I couldn’t even walk one step,” Marcella said. “Those were terrible days. I kept thinking we were going to die.” They were so grateful when they began recovering, but now they faced a new challenge. Neither had earned any money while bedridden for 35 days, they were running out of money, and bills were coming due. When they turned to The Salvation Army, we helped them pay their rent, preventing them from falling into the cycle of homelessness. “I know God will continue with us,” Marcella said confidently. She also knows she and Franklin can turn to the Army for help. “God bless The Salvation Army!”
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Doing The Most
to rescue Christmas When celebrating the holidays looked unlikely, we rescued Christmas Christmas should be a time of joy and anticipation, but that can be hard to come by for families facing job loss, medical crises, and homelessness. With the pandemic, those tough realities were heightened this year. But we found ways to adapt our Christmas relief programs, including Angel Tree, Adopt-a-Family, holiday food boxes, and coat drives, to keep everyone safe – and to keep the magic of Christmas alive.
restoring the wonder of christmas morning “Is Santa not going to come this year?” Adysyn, 10, asked her devastated mom, Paula, as Christmas approached. “Did we do something bad?” Adysyn was born with many health conditions, including autism, spina bifida, and an inoperable tumor on her spine. Caring for Adysyn has prevented Paula from working. “At the time, I wasn’t sure how to buy groceries, let alone gifts,” Paula said of the months leading up to Christmas. Thankfully, she learned about The Salvation Army’s Angel Tree program at her daughter’s school. “There would not have been a single gift last Christmas if not for The Salvation Army,” Paula said. That year, Santa brought Adysyn a finger paint set, an Easy-Bake Oven, and a Lite Brite, which Paula says her daughter adored. Adysyn and her brothers also received bedding, clothes, and winter coats through our Adopt-a-Family program. “I wish I had the words to articulate what that meant to me,” Paula said. “It was everything.”
Salvation Army Metropolitan Division 2020 Annual Report 11
Salvation Army Metr
service by
HEAD START EARLY CHILDHOOD DEVELOPMENT
SHELTER
7
Head Start sites
182
care days
44,00 3
shelter for
24,218
meals provided
men, women, and children
(1/3 of daily nutritional needs)
HUNGER & NUTRITION
2,175,968 nutritious meals
DISASTER SERVICES
301,930
bags of groceries
14,585
$82,142 238,75 3
disaster responses supported
meals to Chicago’s homeless population
Christmas food boxes
The Salvation Army provides programs and services that strengthen the body, mind, and spirit. Many of these programs were suspended for a time during 2020 to keep our clients and staff safe during the pandemic.
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body Food Pantries Holiday Meals Family Shelters Senior Apartments Clothing Assistance Rent/Mortgage/ Utility Assistance
67
323,221 first responders and survivors
mind Emergency Disaster Services Substance Use Disorder Rehab (clinical & work therapy) Health & Wellness Sports & Recreation Homeless Outreach
Head Start Music & Arts Programs Job Training Character Building Life Coaching & Counseling Anti-Trafficking
ropolitan Division
the numbers ANTI-TR AFFICKING PROGR AMS
EMERGENCY ASSISTANCE
209,450
334
instances of emergency assistance
survivors received intensive case management
(rent, utilities, prescriptions, transportation, and more)
COMMUNITY REINTEGR ATION
VOLUNTEERS
SERVICES FOR EX-OFFENDERS
29,362
701
volunteers
188,768
men and women re-entered life’s mainstream
hours of service
soul After-School Support Camp Violence Prevention
Worship Pastoral Care & Counseling Retreats Fellowship
Men’s & Women’s Ministries Bible Studies Sunday School
268,248
additional instances for COVID-19 related needs
SUBSTANCE USE DISORDER REHAB
4,811
people provided clinical long-term recovery assistance
For a more detailed description of services and a schedule of local program offerings at a location near you, go to salarmychicago.org and click on “services” or call 773.725.1100. To learn more about our Head Start program and to view the program’s annual report, visit salarmychicago.org/childcare.
Salvation Army Metropolitan Division 2020 Annual Report 13
2020 ANNUAL REPORT FINANCIAL HIGHLIGHTS A D M I N I S T R AT I O N OF FUNDRAISING A D M I N I S T R AT I O N
CORPS COMMUNIT Y CENTERS
SUBURBAN SERVICES UNIT UTILIT Y PROGRAMS DISASTER SERVICES WONDERL AND CAMP
A D U LT RE H A B I L I TAT I O N
OTHER INCOME
PROGRAM SERVICE FEES
GOVERNMENT
FUNDRAISING
FEES/GRANTS
C A M PA I G N S & D O N AT I O N S
PROGRAMS SOCIAL SERVICES PROGRAMS
SALES TO PUBLIC
F U N D I N G O R G A N I Z AT I O N S
EXPENSES
REVENUE
(UNAUDITED FIGURES REFLECTED TO THE NEAREST 000s)
(UNAUDITED FIGURES REFLECTED TO THE NEAREST 000s)
Corps Community Centers 32,350 Social Services Programs 32,869 Adult Rehabilitation Programs 42,539 Wonderland Camp 1,961 Disaster Services 1,908 Utility Programs 336 Suburban Services Unit 744 Administration 1,354 Administration of Fundraising 5,828 TOTAL EXPENSE 119,889
Program Service Fees 3,031 Fundraising Campaigns & Donations 42,066 Funding Organizations 4,057 Sales to Public 42,919 Government Fees/Grants 15,835 Other Income 13,167 TOTAL INCOME 121,075
thank you
We wish to thank our generous donors who help us transform lives every day. To learn more or to make a donation, please visit salarmychicago.org/donate. 14 Salvation Army Metropolitan Division 2020 Annual Report
THE SALVATION ARMY METROPOLITAN DIVISION DIVISIONAL LEADERSHIP Lt. Colonels Lonneal & Patty Richardson Divisional Commander and Divisional Director of Women’s Ministries/Officer Development Secretary
EAST CHICAGO CORPS Lieutenants Abraham & Leta Marin ELGIN CORPS Captains Rich & Linnea Forney
Majors Enrique & Nancy Azuaje General Secretary and Adult Ministries Coordinator/Women’s Ministries Secretary
ENGLEWOOD RED SHIELD CENTER (CHICAGO) Captains Corey & Nikki Hughes Envoy Christal Johnson
Captains Xavier & Heather Montenegro Divisional Program Secretary and Divisional Youth Secretary/Divisional Candidates’ Secretary
EVANSTON CORPS Captain Mary Kim Captain Christina Champlin
ROCKFORD TEMPLE Majors Mark & Teri Martsolf Major Margaret Hill ST. CHARLES CORPS (TRI CITY) Lieutenants Scott & Dena Smith TEMPLE CORPS (CHICAGO) Major Clara Braddock Captain Jonathan Tamayo TEMPLO LARAMIE CORPS (CICERO) Captains Tomas & Martha Valladares
Major Beverly Gates Divisional Business Secretary
GARY/MERRILLVILLE CORPS Captain Amanda Keene
WAUKEGAN CORPS Captains Daniel & Nivia Paredes
Envoy Scott Hurula Men’s Ministry Secretary
HAMMOND/MUNSTER CORPS Captain Brian Clark Lieutenants Joshua & Darby Bowyer
INSTITUTIONS
Lt. Kenneth Alip Community Care Ministries Secretary & Veterans’ Administration Representative Captain Joanna Rose Assistant Divisional Youth Secretary Leon Denton Divisional Social Services Director Scott Justvig Executive Director of Development and Communications & Business William Yeo Divisional Finance and Business Director
CORPS COMMUNITY CENTERS AURORA CORPS Captains Joaquin & Gabriela Rangel BELVIDERE CORPS Majors Marcelo & Monica Orbe BLUE ISLAND CORPS (CROSSGENERATIONS) Captain Luis & Lieutenant Linda Acosta CRYSTAL LAKE CORPS Major Barbara & Lieutenant Robert Owen
HARBOR LIGHT CORPS (CHICAGO) Captain Jennifer Clanton Lieutenants Nathan & Ali Welch JOLIET CORPS Majors Daniel & Wendy Faundez LA VILLITA CORPS (CHICAGO) Carlos & Kerman Moran LAWN CORPS (CHICAGO) Auxiliary Captains Pedro & Milly Pagan MAYFAIR COMMUNITY CHURCH (CHICAGO) Majors Michael & Alisha Cho Lieutenants Pablo & Nancy Rivera MIDWAY CITADEL (CHICAGO) Lt. Dalvius King-Harvy MIDWEST CORPS (CHICAGO) Major Gary & Lieutenant Karen Felton NORRIDGE CITADEL Captains Peter & Catherine Mount OAKBROOK TERRACE CORPS Majors Caleb & Stephanie Senn
DEKALB CORPS Major Angela & Captain Stephen Hansen
RAY & JOAN KROC CENTER (CHICAGO) Majors John & Johanna Pook Lieutenant Shanell Johnson
DES PLAINES CORPS Majors Victor & Cristina Stasiuc Envoys Alberto & Florinelvi Giraldo
ROCKFORD TABERNACLE Majors Steve & Latdavanh Kounthapanya
EMERGENCY DISASTER SERVICES Majors David & Debra Dalberg, Directors Major Alan Hellstrom, Emergency Disaster Service Officer EVANGELINE BOOTH LODGE Carol Randolph, Director Lieutenant Sara Ray, Spiritual Life Coordinator FREEDOM CENTER Majors Merrill & Nancy Powers Envoy Rick Garcia Richard Hart, Director of Pathway Forward Program Envoy Tyrone Staggers, Chaplain of Pathway Forward Program SHIELD OF HOPE EMERGENCY HOMELESS SHELTER Andrea Chatman, Director
ADULT REHABILITATION CENTERS CHICAGO Majors Kendall & Katrina Mathews ROCKFORD Auxiliary Captains Paul & Jennifer Bowyer WAUKEGAN Captains Gregory & Holly Ehler
Salvation Army Metropolitan Division 2020 Annual Report 15
Doing The Most
to fulfill our mission
The Salvation Army, an international movement, is an evangelical part of the Universal Christian Church. Our message is based on the Bible. Our ministry is motivated by the love of God. Our mission is to preach the gospel of Jesus Christ and meet human needs in His name without discrimination.
The Salvation Army Metropolitan Division 5040 North Pulaski Road Chicago, Illinois 60630-2788 phone: 773.725.1100 www.salarmychicago.org