INSURANCE PROFILES - MAY 2022

2022

INSURANCE PROFILES SPECIAL FEATURE PRESENTED BY

WORDS Dwain Hebda and Catherine Frederick some interviews have been edited for length and clarity

Do South® Magazine is proud to recognize the talents and contributions of select insurance agencies and agents in our community. They set the bar for excellence and are committed to ensuring our families are protected. Join us as we salute their missions and the passion they share for their profession!

DOSOUTHMAGAZINE.COM

2022

INSURANCE PROFILES SPECIAL FEATURE PRESENTED BY

WORDS Dwain Hebda and Catherine Frederick some interviews have been edited for length and clarity

Do South® Magazine is proud to recognize the talents and contributions of select insurance agencies and agents in our community. They set the bar for excellence and are committed to ensuring our families are protected. Join us as we salute their missions and the passion they share for their profession!

DOSOUTHMAGAZINE.COM

Brent Lovell

targets new construction for homeowners and commercial

S h e lt e r I n s u r a n c e ®

construction niche,” he says. “ That’s basically where we have

projects alike. “ We’re really starting to be known in the new seen the most growth in our agency the past few years. I really

For peace of mind, you can’t beat the coverages offered by

feel like we are having a hand in Fort Smith’s growth and the

Shelter Insurance . And for caring expertise and unmatched

surrounding area.”

®

customer service, you can’t beat Brent Lovell of Fort Smith.

An industry veteran, Brent has twenty-one years in the insurance

Having lived his entire life in the area, Brent understands the

business, offering a full range of product lines from auto, home

needs of hard-working people who make their living and raise

and life to renters, RV and farm.

families in the River Valley. He takes the time to really get to know his clients, to better serve their insurance needs.

“I've served customers for many years and helped generations of families get the right coverage at the right price,” Brent says.

“People count on me, and I want them to know that I will be

“My commitment to helping our customers does not stop when

there when they need it most,” he said. “If there’s one thing I’d

they sign their policies. I make sure they know they can contact

want someone to know about me in my work, it’s that I value

me at any time.”

relationships. That’s what it’s all about, relationships and service and doing right by the policyholder. That’s what I am here for and

One of the newer products Brent is particularly excited about

that’s what I love most about this business.”

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PRICE INSURANCE SERVICES Over fifteen years, Kendall Price and his employees have built a reputation for attentive service and expertise, particularly in his specialty, the senior market. He said the personal touch is more important than ever in this new era of ramped-up television and phone solicitations. “ There are many commercials out there that make a lot of promises and many of them aren’t what they seem,” he says. “We encourage everyone to be sure and talk to a respected, local professional you can always talk to face to face and follow up with if and when needs arise. A local agent you can see tomorrow is not likely to do something you didn’t want or won’t like.”

“We consider ourselves Medicare mentors, helping clients understand their unique situation and understand how the range of Medicare solutions apply to them. We work for the client not for a particular company or product. We ask pertinent questions to get at the key information that helps us tailor your best solution, not ours. And then we are there when you call again.”

Kendall’s résumé in his field is impressive and his time in the industry has made him well versed in Medicare supplements, prescription drug plans, Medicare Advantage plans, long-term care and other supplemental products. As a result, he enjoys the loyalty of hundreds of satisfied policyholders.

“I am not the only qualified local agent in town, but we like to think that we have something that sets us apart and that’s the care and respect with which we treat each client. We are not perfect, but we try to do the right thing each time and we are there for when people need us.”

Kendall has also been very involved in improving the business community overall; playing a key role in the creation of River Valley Senior Alliance and as a former partner in a companion care company. The senior care alliance is a group of individuals and businesses dedicated to improving senior citizens’ knowledge about resources at their disposal.

“I like helping people,” he says. “Life changes can sometimes be unnerving and life insurance or Medicare seem complicated because it’s a new phase of life and there are choices we’ve never had before. You need the right person to help you make sense of it and I find it enjoyable to provide that clarity. It’s rewarding to let people know they are well covered.”

“People may not remember what you said, but they will remember how you made them feel. That’s hard to do and we aren’t perfect at it, but we try very hard.”

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