Upstate Concierge - Bespoke Customer Service

The Future of Real Estate Your Property Concierge is here.

Welcome to bespoke customer service.

Your complimentary concierge.

Welcome to a better place.

Whether you’re moving in or out of a home, buying, selling or leasing with us, our Property Concierge is a personalised service that coordinates everything for you so you can focus on the things you live for.

We’re here to help you maintain, refresh, refurbish and prepare your property – whatever you need.

Are you ready to find yourself in a better place?

At your service.

You’re in capable hands, because property is what we do!

Your Upstate Concierge team is here to add value and remove stress.

We’ll organise any finishing touches your home needs to look its best, including renovations and professional styling, interior decorating, service connections, removals, storage, garden maintenance and much more.

All you have to do is focus on the things you live for, and our team will handle the rest.

Smarter

Seamless

Profit

Wholesale prices, trusted trades, experienced advice, all equalling smoother moves and renovations.

We take care of everything for you. A bespoke and efficient project management service tailored to ensure you don’t need to lift a finger.

We consult with you to minimise unnecessary expenditure and maximise your return.

Just a few things we organise.

Renovations

Painting

Cleaning

Pre vacate inspections

Styling

Improvements

Project management

Declutter service

Remodelling

Maintenance

Setup

Move in cleans

Utility Connections

Repairs

Services

Exit cleans

Property reports

Finances

Insurances

Garden maintenance

Concierge Case Study After

Just over $40,000 in painting, renovations, cleaning, styling and maintenance.

5 registered bidders during COVID. A successful $1.925M result.

Concierge Case Study Before

Glynne Mann 2 reviews

4 months ago

Postive: Professionalism. Responiveness. Quality

“Not having been involved in the field of property sales or purchase for 50 years. It was much appreciated to have Tess from Upstate available to help prepare our house for sale. Tess is a friendly and enthusiastic woman. Her collaborative approach made the process smooth and exciting. By the time she was finished, the house had been transformed. It was much appreciated to have someone overseeing the whole process, so there was no stress for us.�

Wardrobes installations

Property management

Floor coverings

Settlement day services

Pre vacate inspections

Rubbish removal

Meet & measures

Carpet steam cleaning

Pool & garden maintenance

Fumigation

Window treatments /blinds

Packing & removalist

External cleaning

Building & Pest Inspections

Moving & storage

Landscaping

Plus, more than 100 other home improvement services you need.

As part of this service we can provide a 5-10 year maintenance schedule on the building to assist in managing upcoming costs.

Upstate Concierge Facts 250+

100%

5

Properties prepared

Five star google rating

Average days on the market for rentals

100%

5

3

Of concierge properties achieve over the asking price

Day turnaround for minor works

Weeks turnaround for major works

60+

100%

$

Trusted and tested trades

Wholesale rates applied

Payment plans

+

available

and the friendliest team of experts you’ll ever have the pleasure of meeting.

(Sure, this one’s a claim, but we consider it as fact).

Concierge Case Study After

Spent under $20,000 in styling, cleaning and renovations.

Sold in just 3 days for $1.585M. $160k over their dream price.

Concierge Case Study Before

Sara Litchfield 2 reviews

2 months ago

Postive: Professionalism, Quality. Responiveness. Value

“The time had come to sell our house but there was so much to do to get it ready for sale. It was overwhelming. Then Upstate introduced us to Property Concierge. Tess Lazareff and the services she provided and suddenly selling wasn’t such an impossible task anymore.

Tess advised on both needed renovations and suggestions to make our home stand out then effiently organised everything from quotes to trusted trades people and a perfect timetable of when works were to take place. Utilising the expertise of Tess was one of the best decisions we ever made!”

3 Steps Closer to A Better Place.

Need our help? Here’s how it goes.

Step 1

We meet with you to discuss what you need done, work out deadlines, timeframes, requirements and budgets.

Step 2

You get on with life while we arrange suppliers, organise quotes, project manage, quality check and more.

Step 3

Then we celebrate the amazing outcome.

Simple - we make your property experience effortless.

Meet your team.

Tess Lazareff - Contact 0401 903 190 Tess is an integral part of the Upstate Property Concierge team – which instantly makes her your best friend. Why? Because she’s here with a big heart, bubbly personality and years of property expertise to help you create a dream home.

Whether you have an investment property, you’ve purchased a new home or you’re preparing to sell and you’re considering renovating or giving it a bit of a refresh, Tess can help you from start to finish.

Angie Barbour- Contact 0408 466 150 As a professional property concierge, Angie doesn’t see just a property: she sees lots of potential.

Level headed, approachable, cool, calm and collected, Angie specialises in helping our clients get the most out of their homes.

Whether you’re selling or leasing, she can work together with you to take care of the smallest details, the larger projects, and everything in between.

So, if you need repairs, minor admin or a full renovation, Angie’s attention to detail and super-organised nature means that everything will be sorted for you. All you have to do is ask!

Concierge Case Study After

Spent under $30,000 in painting, full renovations to kitchen, light fittings, styling, cleaning, and maintenance.

Entire renovation completed in under 4 weeks.

Leased off-market to our database prior to first open home for $150 per week over the previous price and $30 over the landlords expectations.

Concierge Case Study Before

After 15 years tenancy, this property was in need of a re-fresh to stay current in the market as it was coming up for lease. We were careful to include both cosmetic and also functional upgrades such as a dishwasher which is necessary for today’s tenant.

Upstate Concierge - Tess Lazareff

Harriet Saunders Harriet is the leader of our highly respected Property Management department and is one of the main reasons why that’s so. As an aspirational business professional, Harriet really defines what it means to be hard-working, passionate, knowledgeable and genuine.

Harriet works together with the whole Upstate Property Management team to ensure our high standards of customer service are always maintained, and that each member has plenty of support.

John Hall When John was awarded “Most Outstanding Youth” in the Northern Beaches Local Business Awards, we were thrilled but not surprised. John invests 110% effort in everything he does, whether it’s playing his beloved soccer or on behalf of his clients.

As a Business Development Manager, John is an enthusiastic and detail-oriented individual. Having grown up in Manly, he intimately understands the needs of local clients, and embodies the local culture, which can be seen through his love of real estate, the outdoors and fitness.

IMAGE

Concierge Case Study After

We organised painting, landscaping and styling to transform this home for sale, which took 7 days and less than $10k investment.

An offer was made and accepted at $737,000 - which was $57k over a previous offer prior to renovation.

Concierge Case Study Before

Ash Mandanipour 4 reviews

1 month ago

Postive: Professionalism, Quality. Responiveness. Value

“We trusted Upstate in the sale of our property but never could have imagined such a great result in such a short time.

We commend both Tulo and the Concierge Team for all their hard work.�

Your FAQS. Answered.

1. How much does your service cost?

Nothing! Upstate’s Property Concierge is a complimentary service, here to make your life easier and your property work for you.

Our aim is to help you increase the value without you having to lift a finger. How good does that sound?

2. How much control do I have during this service?

As much as you would like! We’re happy to keep you in the loop throughout every step, or you can be “hands-off” if you prefer.

Some of our clients set a budget and tell us to tell them when it’s done. Others love to be involved. You decide!

3. How do I enlist your service?

All you have to do is ask!

Just reach out to our team and they’ll put you in touch with your concierge, who will look after you throughout the whole journey.

4. Is there anything you don’t do?

We cover any service you need for your property. There is no job too small (such as a simple paint or cleaning project) or too big (like a full renovation).

How do I get started?

If you’re ready to sell, lease, rent, move into or simply just thinking about it, chat to the team that has been there, and done that. Upstate has almost 100 years of experience selling residential and commercial property across the Northern Beaches, and has the team and networks to get the job done.

Let’s chat to get your property to a better place.

Here are our details: +61 02 9971 9000 hello@upstate.com.au upstate.com.au You’re always welcome to drop in to our headquarters at Level 1, Suite 15 888 Pittwater Road Dee Why, NSW 2099 We’ll brew you one of our famous coffees.

It’ll put you in a better place.

Get to know us better!

Follow us on Facebook or head over to our google reviews to read our latest updates and see what our customers are saying about us.

Thank you

A New Way to Real Estate

+61 02 9971 9000 hello@upstate.com.au upstate.com.au Level 1, Suite 15 888 Pittwater Road Dee Why, NSW 2099

Icons by Made from the Noun Project | Photography from Unsplash by Alex Shutin, Das Sasha, Lachlan Dempsey, Leio McLaren, Rhone, Volha Flaxeco, Candice Picard.

Cover photo by Franck Gazzola